As a Principal Delivery Manager, you will be accountable for leading the successful and efficient delivery of digital transformation programmes across Kainos's Public Sector client group portfolio. Your focus will be on managing and strengthening delivery across multiple engagements, ensuring clear governance, effective collaboration, and achieving outcomes that meet client needs. In addition to delivery leadership, you will drive account growth by identifying new opportunities, building relationships with Director and CxO-level stakeholders, and shaping proposals that reflect evolving client priorities. You will take ownership of the demand for staff across your engagements and work closely with BU Operations to manage delivery capacity and resourcing decisions. Supporting and empowering teams is central to the role - helping individuals perform, learn, and grow in line with company values. As a senior management role, you may also take on wider management responsibilities within the Public business and our broader Delivery capability as required. Mandatory Requirements Minimum of 7 years of experience in programme management within the Public Sector, preferably central government. Proven experience planning, coordinating and managing complex programmes across multiple teams and suppliers, circa 50+ staff. Experience in leading bespoke software delivery. Experience in using agile methodologies. Proven track record of delivering complex £10m+ per annum programmes on time and within budget, in fast-moving, complex delivery environments and fixed delivery timescales. Managing multi-disciplinary teams, and achieving measurable outcomes for end users. Proven experience in a client facing environment, building and managing relationships with senior stakeholders at Director and/or CxO-level. Strong experience in managing and leading programme teams including line management responsibility. Proven ability to manage, motivate and empower teams and lead by example. Strong experience supporting business development and account growth, including contributing to strategic planning, identifying new opportunities, and helping shape and write compelling bid and tender responses. Confident working closely with account teams to align proposals with client needs and priorities. Experience leading or contributing to bid responses for Public Sector procurements, with a solid understanding of effective bid writing. Strong commercial awareness and sound understanding of project dynamics, particularly in a multi supplier environment. Experience of establishing and adhering to robust project governance and technical quality standards. Broad technology experience, awareness of current technology trends and a solid understanding of contemporary software engineering practices and behaviours. Strong ability to make reasoned decisions under pressure taking a balanced view of client demands, Kainos commercial interests and the impact on the Kainos team. Personal attributes: personable, credible and can communicate effectively with clients and colleagues, including formal presentations. Excellent interpersonal skills and strong negotiating prowess. Mature, firm but non confrontational style. A positive attitude to overcoming the challenges facing our clients. Highly flexible (including a willingness to work away from home base). Responsibilities Delivery leadership - own complex programme delivery, ensuring workstreams are aligned to strategic goals and deliver measurable value. Focus extends beyond time, budget, and scope to include long term impact, client satisfaction, and continuous improvement. Assurance and governance - establish and maintain effective governance structures, ensuring clear accountability and robust risk management. Actively manage risks and issues, escalating where needed to protect delivery and maintain client confidence. Commercial management - meet or exceed profitability targets, while ensuring accurate, timely forecasting and reporting of key project metrics such as cost, revenue, and margin. Account growth - proactively identify and develop new opportunities to expand our footprint within the Public accounts you support. Play a key role in account teams, shaping strategic conversations with clients, contributing to account planning, and supporting the development of compelling bids and pitches. Innovation - lead and implement process efficiencies to benefit customers, encouraging innovation in technology and process. Foster a culture of innovation within delivery teams, encouraging the use of new technologies, tools, and ways of working to drive continuous improvement and better outcomes. People management - lead, motivate and empower individuals within the Delivery capability, creating a positive, high performing culture where people can grow. Diversity and Inclusion At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our talent acquisition team is available to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
27/06/2026
Full time
As a Principal Delivery Manager, you will be accountable for leading the successful and efficient delivery of digital transformation programmes across Kainos's Public Sector client group portfolio. Your focus will be on managing and strengthening delivery across multiple engagements, ensuring clear governance, effective collaboration, and achieving outcomes that meet client needs. In addition to delivery leadership, you will drive account growth by identifying new opportunities, building relationships with Director and CxO-level stakeholders, and shaping proposals that reflect evolving client priorities. You will take ownership of the demand for staff across your engagements and work closely with BU Operations to manage delivery capacity and resourcing decisions. Supporting and empowering teams is central to the role - helping individuals perform, learn, and grow in line with company values. As a senior management role, you may also take on wider management responsibilities within the Public business and our broader Delivery capability as required. Mandatory Requirements Minimum of 7 years of experience in programme management within the Public Sector, preferably central government. Proven experience planning, coordinating and managing complex programmes across multiple teams and suppliers, circa 50+ staff. Experience in leading bespoke software delivery. Experience in using agile methodologies. Proven track record of delivering complex £10m+ per annum programmes on time and within budget, in fast-moving, complex delivery environments and fixed delivery timescales. Managing multi-disciplinary teams, and achieving measurable outcomes for end users. Proven experience in a client facing environment, building and managing relationships with senior stakeholders at Director and/or CxO-level. Strong experience in managing and leading programme teams including line management responsibility. Proven ability to manage, motivate and empower teams and lead by example. Strong experience supporting business development and account growth, including contributing to strategic planning, identifying new opportunities, and helping shape and write compelling bid and tender responses. Confident working closely with account teams to align proposals with client needs and priorities. Experience leading or contributing to bid responses for Public Sector procurements, with a solid understanding of effective bid writing. Strong commercial awareness and sound understanding of project dynamics, particularly in a multi supplier environment. Experience of establishing and adhering to robust project governance and technical quality standards. Broad technology experience, awareness of current technology trends and a solid understanding of contemporary software engineering practices and behaviours. Strong ability to make reasoned decisions under pressure taking a balanced view of client demands, Kainos commercial interests and the impact on the Kainos team. Personal attributes: personable, credible and can communicate effectively with clients and colleagues, including formal presentations. Excellent interpersonal skills and strong negotiating prowess. Mature, firm but non confrontational style. A positive attitude to overcoming the challenges facing our clients. Highly flexible (including a willingness to work away from home base). Responsibilities Delivery leadership - own complex programme delivery, ensuring workstreams are aligned to strategic goals and deliver measurable value. Focus extends beyond time, budget, and scope to include long term impact, client satisfaction, and continuous improvement. Assurance and governance - establish and maintain effective governance structures, ensuring clear accountability and robust risk management. Actively manage risks and issues, escalating where needed to protect delivery and maintain client confidence. Commercial management - meet or exceed profitability targets, while ensuring accurate, timely forecasting and reporting of key project metrics such as cost, revenue, and margin. Account growth - proactively identify and develop new opportunities to expand our footprint within the Public accounts you support. Play a key role in account teams, shaping strategic conversations with clients, contributing to account planning, and supporting the development of compelling bids and pitches. Innovation - lead and implement process efficiencies to benefit customers, encouraging innovation in technology and process. Foster a culture of innovation within delivery teams, encouraging the use of new technologies, tools, and ways of working to drive continuous improvement and better outcomes. People management - lead, motivate and empower individuals within the Delivery capability, creating a positive, high performing culture where people can grow. Diversity and Inclusion At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our talent acquisition team is available to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.
We are looking for a Senior UX Designer to join our Design team at Tesco Bank, part of Barclays Bank UK Plc. In this role, you will lead end-to-end design across a key product domain, creating intuitive, accessible, and customer-centred experiences. Working closely with cross-functional teams in an Agile environment, you will turn user research into impactful design solutions, champion inclusive design, and use Figma to deliver high-quality outcomes. You will also collaborate with a talented team of UX and Service Designers, helping shape exceptional experiences for millions of customers while contributing to a culture of craft, collaboration, and innovation. To be successful as a Senior UX Designer, you should have: Solid UX (User Experience) and customer research experience, demonstrating a proven ability to uncover deep insights and translate them into impactful design solutions, with a passion for your craft. Demonstrable experience delivering accessible, inclusive design that drives measurable customer and business impact, ensuring compliance with accessibility standards and best practices. Extensive experience collaborating in cross-functional teams, influencing and aligning stakeholders across design, engineering, and product to deliver high-quality experiences. Comprehensive experience working with end-to-end customer journeys, connecting interactions across channels and services to deliver a cohesive experience. Depth of experience testing and iterating at pace with real customers, creating measurable experiments, and champion evidence based decisions. Some other highly valued skills may include: Deep understanding of customer research methods. Familiarity with analytics, defining success metrics, and measuring impact of design change. Ability to champion design in an AGILE environment. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Edinburgh. Purpose of the role To create best in class user experiences that are aligned to customer needs and drive optimal commercial and customer outcomes. Creating products and journeys that meet customers informational, functional and emotional needs. Accountabilities Conceptualisation, design and implementation of user-centric digital banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale and advocate for user-centred design principles. Advocate and champion Design Principles within the organisation Development of interactive prototypes and wireframes to visualise design concepts and validate solutions. Iterate designs based on feedback, incorporating changing technical and business requirements and user feedback Evaluation of the technical feasibility,legal compliance,and potential risks associated with the development and launch of the new product. Securing governance oversite and providing design assurance. User research, usability testing and data analysis to gather insights in user behaviour, preferences and pain points. Utilise findings to inform design decisions and enhance the over user experience and translate these into commercial and customer outcomes. Stay abreast of emerging trends, technologies and design tools within the fintech and banking industry. Proactively identify opportunities for innovation and improvement in product design processes, tools and methodologies. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
26/06/2026
Full time
We are looking for a Senior UX Designer to join our Design team at Tesco Bank, part of Barclays Bank UK Plc. In this role, you will lead end-to-end design across a key product domain, creating intuitive, accessible, and customer-centred experiences. Working closely with cross-functional teams in an Agile environment, you will turn user research into impactful design solutions, champion inclusive design, and use Figma to deliver high-quality outcomes. You will also collaborate with a talented team of UX and Service Designers, helping shape exceptional experiences for millions of customers while contributing to a culture of craft, collaboration, and innovation. To be successful as a Senior UX Designer, you should have: Solid UX (User Experience) and customer research experience, demonstrating a proven ability to uncover deep insights and translate them into impactful design solutions, with a passion for your craft. Demonstrable experience delivering accessible, inclusive design that drives measurable customer and business impact, ensuring compliance with accessibility standards and best practices. Extensive experience collaborating in cross-functional teams, influencing and aligning stakeholders across design, engineering, and product to deliver high-quality experiences. Comprehensive experience working with end-to-end customer journeys, connecting interactions across channels and services to deliver a cohesive experience. Depth of experience testing and iterating at pace with real customers, creating measurable experiments, and champion evidence based decisions. Some other highly valued skills may include: Deep understanding of customer research methods. Familiarity with analytics, defining success metrics, and measuring impact of design change. Ability to champion design in an AGILE environment. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Edinburgh. Purpose of the role To create best in class user experiences that are aligned to customer needs and drive optimal commercial and customer outcomes. Creating products and journeys that meet customers informational, functional and emotional needs. Accountabilities Conceptualisation, design and implementation of user-centric digital banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics Collaboration with cross-functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale and advocate for user-centred design principles. Advocate and champion Design Principles within the organisation Development of interactive prototypes and wireframes to visualise design concepts and validate solutions. Iterate designs based on feedback, incorporating changing technical and business requirements and user feedback Evaluation of the technical feasibility,legal compliance,and potential risks associated with the development and launch of the new product. Securing governance oversite and providing design assurance. User research, usability testing and data analysis to gather insights in user behaviour, preferences and pain points. Utilise findings to inform design decisions and enhance the over user experience and translate these into commercial and customer outcomes. Stay abreast of emerging trends, technologies and design tools within the fintech and banking industry. Proactively identify opportunities for innovation and improvement in product design processes, tools and methodologies. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Job Description Purpose of the role To create best in class user experiences that are aligned to customer needs and drive optimal commercial and customer outcomes. Creating products and journeys that meet customers informational, functional and emotional needs. Accountabilities Conceptualisation, design and implementation of user-centric digital banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. Collaboration with cross functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale and advocate for user centred design principles. Advocate and champion Design Principles within the organisation. Development of interactive prototypes and wireframes to visualise design concepts and validate solutions. Iterate designs based on feedback, incorporating changing technical and business requirements and user feedback. Evaluation of the technical feasibility, legal compliance and potential risks associated with the development and launch of the new product. Securing governance oversite and providing design assurance. User research, usability testing and data analysis to gather insights in user behaviour, preferences and pain points. Utilise findings to inform design decisions and enhance the overall user experience and translate these into commercial and customer outcomes. Stay abreast of emerging trends, technologies and design tools within the fintech and banking industry. Proactively identify opportunities for innovation and improvement in product design processes, tools and methodologies. Senior UX Designer Responsibilities Working closely with cross functional teams in an Agile environment, you will turn user research into impactful design solutions, champion inclusive design, and use Figma to deliver high quality outcomes. You will also collaborate with a talented team of UX and Service Designers, helping shape exceptional experiences for millions of customers while contributing to a culture of craft, collaboration, and innovation. Qualifications Solid UX (User Experience) and customer research experience, demonstrating a proven ability to uncover deep insights and translate them into impactful design solutions, with a passion for your craft. Demonstrable experience delivering accessible, inclusive design that drives measurable customer and business impact, ensuring compliance with accessibility standards and best practices. Extensive experience collaborating in cross functional teams, influencing and aligning stakeholders across design, engineering, and product to deliver high quality experiences. Comprehensive experience working with end to end customer journeys, connecting interactions across channels and services to deliver a cohesive experience. Depth of experience testing and iterating at pace with real customers, creating measurable experiments, and championing evidence based decisions. Deep understanding of customer research methods. Familiarity with analytics, defining success metrics, and measuring impact of design change. Ability to champion design in an AGILE environment. Location This role will be based in Edinburgh. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
26/06/2026
Full time
Job Description Purpose of the role To create best in class user experiences that are aligned to customer needs and drive optimal commercial and customer outcomes. Creating products and journeys that meet customers informational, functional and emotional needs. Accountabilities Conceptualisation, design and implementation of user-centric digital banking products and experiences, ensuring alignment with customer needs, industry best practices and business objectives. Monitoring impact of design post launch through relevant CX metrics. Collaboration with cross functional teams including product managers, developers, business analysts to translate business requirements into compelling user experiences. Efficiently communicate design rationale and advocate for user centred design principles. Advocate and champion Design Principles within the organisation. Development of interactive prototypes and wireframes to visualise design concepts and validate solutions. Iterate designs based on feedback, incorporating changing technical and business requirements and user feedback. Evaluation of the technical feasibility, legal compliance and potential risks associated with the development and launch of the new product. Securing governance oversite and providing design assurance. User research, usability testing and data analysis to gather insights in user behaviour, preferences and pain points. Utilise findings to inform design decisions and enhance the overall user experience and translate these into commercial and customer outcomes. Stay abreast of emerging trends, technologies and design tools within the fintech and banking industry. Proactively identify opportunities for innovation and improvement in product design processes, tools and methodologies. Senior UX Designer Responsibilities Working closely with cross functional teams in an Agile environment, you will turn user research into impactful design solutions, champion inclusive design, and use Figma to deliver high quality outcomes. You will also collaborate with a talented team of UX and Service Designers, helping shape exceptional experiences for millions of customers while contributing to a culture of craft, collaboration, and innovation. Qualifications Solid UX (User Experience) and customer research experience, demonstrating a proven ability to uncover deep insights and translate them into impactful design solutions, with a passion for your craft. Demonstrable experience delivering accessible, inclusive design that drives measurable customer and business impact, ensuring compliance with accessibility standards and best practices. Extensive experience collaborating in cross functional teams, influencing and aligning stakeholders across design, engineering, and product to deliver high quality experiences. Comprehensive experience working with end to end customer journeys, connecting interactions across channels and services to deliver a cohesive experience. Depth of experience testing and iterating at pace with real customers, creating measurable experiments, and championing evidence based decisions. Deep understanding of customer research methods. Familiarity with analytics, defining success metrics, and measuring impact of design change. Ability to champion design in an AGILE environment. Location This role will be based in Edinburgh. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: We are looking for a SrTechnical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you'll own the end to end delivery lifecycle from scoping and planning through go live and hyper care, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. Areas of ownership: Project Ownership & Delivery Own end to end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. Maintain up to date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. Facilitate recurring governance: status calls, steering committees, UAT readouts, and go live reviews. Translate technical complexity into clear business impacts for executive stakeholders. Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. Cross Functional & Pod Coordination Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. Where partners are involved (SI/GSI/BPO), manage co delivery responsibilities, expectations, and escalation paths. Methodology & Process Discipline Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage gate reviews for Waterfall projects. Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. Metrics & Reporting Define and track deployment KPIs, such as: Time to Blueprint, Time to First Agent in UAT, Time to Go Live Milestone On Time Rate Defect and incident trends during QA/UAT and Hyper care Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. Contribute data to capacity and utilization models to inform planning and staffing. Who you are: +3 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software. Hands on experience delivering solutions involving at least one of: Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms. Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners). Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each. Strong skills in project planning tools such as Jira, Asana, Monday, MS Project, Smartsheet and collaboration tools such as Confluence, Notion, Miro. Excellent communication, facilitation, and conflict resolution skills. Proven track record managing multiple concurrent projects with global, distributed teams. Fluency in English is required. NICE TO HAVE: Experience delivering AI/ML, NLP, LLM based, or Agentic AI solutions. Background in professional services or consulting working with enterprise clients. Familiarity with APIs, webhooks, event driven architectures, cloud infra (AWS/Azure/GCP). Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. Experience with partner co delivery (SI, GSI, BPO, or ISV ecosystems). Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
26/06/2026
Full time
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: We are looking for a SrTechnical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you'll own the end to end delivery lifecycle from scoping and planning through go live and hyper care, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. Areas of ownership: Project Ownership & Delivery Own end to end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. Maintain up to date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders. Facilitate recurring governance: status calls, steering committees, UAT readouts, and go live reviews. Translate technical complexity into clear business impacts for executive stakeholders. Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. Cross Functional & Pod Coordination Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. Where partners are involved (SI/GSI/BPO), manage co delivery responsibilities, expectations, and escalation paths. Methodology & Process Discipline Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage gate reviews for Waterfall projects. Ensure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. Metrics & Reporting Define and track deployment KPIs, such as: Time to Blueprint, Time to First Agent in UAT, Time to Go Live Milestone On Time Rate Defect and incident trends during QA/UAT and Hyper care Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. Contribute data to capacity and utilization models to inform planning and staffing. Who you are: +3 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software. Hands on experience delivering solutions involving at least one of: Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms. Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners). Solid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each. Strong skills in project planning tools such as Jira, Asana, Monday, MS Project, Smartsheet and collaboration tools such as Confluence, Notion, Miro. Excellent communication, facilitation, and conflict resolution skills. Proven track record managing multiple concurrent projects with global, distributed teams. Fluency in English is required. NICE TO HAVE: Experience delivering AI/ML, NLP, LLM based, or Agentic AI solutions. Background in professional services or consulting working with enterprise clients. Familiarity with APIs, webhooks, event driven architectures, cloud infra (AWS/Azure/GCP). Certifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. Experience with partner co delivery (SI, GSI, BPO, or ISV ecosystems). Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Kirtana consulting is looking for AEP, AEM Sites & Assets Enterprise Field Engineer for 6months rolling contract in London. Job description: Role Title: AEP, AEM Sites & Assets Enterprise Field Engineer (6 OPENINGS) Language: English required; additional European languages (Spanish, German, French, Dutch, Italian) are advantageous and may be specified per request Job Description: Context and Purpose Adobe's EMEA Field Engineering (FE) team delivers Success Accelerators directly to enterprise customers as part of the Ultimate Success subscription offering. These are structured advisory engagements covering Technical Readiness, Strategic Readiness, and Adoption & Enablement across the full Adobe CX Enterprise portfolio. The purpose of this specification is to define the partner resource profile required to provide additional Field Engineering capacity in EMEA, ensuring that Accelerator delivery commitments to Ultimate Success customers are met in full. These resources will operate as customer-facing representatives under Adobe's brand, quality standards, and operating model. They will interact directly with customer teams, represent Adobe's advisory standard, and deliver within established FE frameworks and accelerator playbooks. What the Role Involves Ultimate Success is Adobe's premium customer success subscription, designed to help enterprise customers accelerate value realization from their Adobe CX Enterprise investment. It provides access to a named Customer Success Manager (CSM) and Technical Account Manager (TAM), together with a pooled team of Field Engineers who deliver technical and strategic advisory engagements on demand. The CSM owns the customer relationship and drives the overall success plan; Field Engineers are requested by the CSMs or TAMs to deliver specific Accelerators that address technical readiness, adoption, or strategic priorities identified within that plan. The successful candidate will deliver Success Accelerators to Adobe Ultimate Success customers, operating within Adobe's Field Engineering team. Accelerators are structured advisory engagements scoped to address a defined business or technical challenge. They are capped at 40 hours of effort and are designed to deliver a clear, documented outcome within a short timeframe, typically four to six weeks from kick-off to final output. Delivery follows Adobe's established accelerator methodology and is tracked and quality-assured through Adobe's internal systems. Typical Accelerator categories include: Technical Readiness: Solution Optimization Reviews, Go-Live Readiness, Implementation Readiness, Upgrade and Migration Readiness, Solution Troubleshooting Adoption and Enablement: Use Case Mapping to Solution Capability, Tool Workflow and Governance Optimization, Value Measurement Frameworks Strategic Readiness: AI and Agentic Readiness, Content Supply Chain Readiness, Digital Strategy and Roadmaps Each engagement requires the resource to conduct a structured discovery with the customer; produce a written output following defined delivery methodologies, templates, or delivery toolsets (assessment, roadmap, or recommendation document) to Adobe's quality standard; present findings to customer stakeholders; capture and document an Impact Summary, and hand off clearly to the assigned customer success team. Solution Specialisation: Two specialisation tracks are required. Requests will specify which track is needed at point of engagement. Track 1 - Adobe Experience Platform (AEP) and Data Solutions This track is representing approximately two thirds of the backfill requirement. Relevant solutions: Adobe Experience Platform, Real Time Customer Data Platform (RTCDP), Adobe Journey Optimizer (AJO B2C and B2B), Customer Journey Analytics (CJA). The resource must demonstrate hands-on delivery experience across at least two of the primary solutions, with AEP as the core specialism. Experience of AEP-native integrations (data ingestion, identity resolution, segmentation, activation) and an understanding of data governance requirements in enterprise environments are essential. Track 2 - Adobe Experience Manager (AEM) and Content Solutions This track represents approximately one third of the backfill requirement. Relevant solutions (primary): AEM Sites, AEM Assets, Workfront, Content Supply Chain (CSC), Edge Delivery Services (EDS). Lower priority for this backfill requirement: AEM Forms, AEM Guides, AEM Screens. The resource must demonstrate hands-on delivery experience with AEM in an enterprise context, including cloud-native deployment. Experience of CSC architecture and EDS is particularly sought for current pipeline requirements. Minimum Qualifications Past experience delivering technical advisory or consulting engagements for large enterprise customers, in a customer-facing capacity, across one or more Adobe CX Enterprise solutions. Demonstrable ability to conduct structured assessments, produce clear written deliverables, and present findings to mixed technical and business audiences up to leadership level. Strong communication skills in English; able to tailor tone and depth to audience from practitioner to leadership level. Willingness to operate within Adobe's internal systems, quality frameworks, and customer engagement protocols for the duration of the assignment. Located in EMEA, with the ability to travel for customer-site engagements as required (~20% travel). Ability to self-manage a varied workload across multiple concurrent engagements, adapting quickly when customer priorities, scope, or timelines shift mid-delivery. Skills that Strengthen a Candidacy Current Adobe Certified Expert (ACE) certification in one or more relevant solutions (AEP, RTCDP, AJO, CJA, AEM Sites or Assets). Experience delivering engagements within a subscription or retainer-based services model, where quality and velocity both matter. Familiarity with Adobe's Ultimate Success Accelerator framework or equivalent short-form advisory methodology. Prior exposure to Adobe's internal tooling is an advantage but not required. Understanding of EMEA enterprise customer environments and data privacy requirements (GDPR and relevant industry-specific regulations).
26/06/2026
Contractor
Kirtana consulting is looking for AEP, AEM Sites & Assets Enterprise Field Engineer for 6months rolling contract in London. Job description: Role Title: AEP, AEM Sites & Assets Enterprise Field Engineer (6 OPENINGS) Language: English required; additional European languages (Spanish, German, French, Dutch, Italian) are advantageous and may be specified per request Job Description: Context and Purpose Adobe's EMEA Field Engineering (FE) team delivers Success Accelerators directly to enterprise customers as part of the Ultimate Success subscription offering. These are structured advisory engagements covering Technical Readiness, Strategic Readiness, and Adoption & Enablement across the full Adobe CX Enterprise portfolio. The purpose of this specification is to define the partner resource profile required to provide additional Field Engineering capacity in EMEA, ensuring that Accelerator delivery commitments to Ultimate Success customers are met in full. These resources will operate as customer-facing representatives under Adobe's brand, quality standards, and operating model. They will interact directly with customer teams, represent Adobe's advisory standard, and deliver within established FE frameworks and accelerator playbooks. What the Role Involves Ultimate Success is Adobe's premium customer success subscription, designed to help enterprise customers accelerate value realization from their Adobe CX Enterprise investment. It provides access to a named Customer Success Manager (CSM) and Technical Account Manager (TAM), together with a pooled team of Field Engineers who deliver technical and strategic advisory engagements on demand. The CSM owns the customer relationship and drives the overall success plan; Field Engineers are requested by the CSMs or TAMs to deliver specific Accelerators that address technical readiness, adoption, or strategic priorities identified within that plan. The successful candidate will deliver Success Accelerators to Adobe Ultimate Success customers, operating within Adobe's Field Engineering team. Accelerators are structured advisory engagements scoped to address a defined business or technical challenge. They are capped at 40 hours of effort and are designed to deliver a clear, documented outcome within a short timeframe, typically four to six weeks from kick-off to final output. Delivery follows Adobe's established accelerator methodology and is tracked and quality-assured through Adobe's internal systems. Typical Accelerator categories include: Technical Readiness: Solution Optimization Reviews, Go-Live Readiness, Implementation Readiness, Upgrade and Migration Readiness, Solution Troubleshooting Adoption and Enablement: Use Case Mapping to Solution Capability, Tool Workflow and Governance Optimization, Value Measurement Frameworks Strategic Readiness: AI and Agentic Readiness, Content Supply Chain Readiness, Digital Strategy and Roadmaps Each engagement requires the resource to conduct a structured discovery with the customer; produce a written output following defined delivery methodologies, templates, or delivery toolsets (assessment, roadmap, or recommendation document) to Adobe's quality standard; present findings to customer stakeholders; capture and document an Impact Summary, and hand off clearly to the assigned customer success team. Solution Specialisation: Two specialisation tracks are required. Requests will specify which track is needed at point of engagement. Track 1 - Adobe Experience Platform (AEP) and Data Solutions This track is representing approximately two thirds of the backfill requirement. Relevant solutions: Adobe Experience Platform, Real Time Customer Data Platform (RTCDP), Adobe Journey Optimizer (AJO B2C and B2B), Customer Journey Analytics (CJA). The resource must demonstrate hands-on delivery experience across at least two of the primary solutions, with AEP as the core specialism. Experience of AEP-native integrations (data ingestion, identity resolution, segmentation, activation) and an understanding of data governance requirements in enterprise environments are essential. Track 2 - Adobe Experience Manager (AEM) and Content Solutions This track represents approximately one third of the backfill requirement. Relevant solutions (primary): AEM Sites, AEM Assets, Workfront, Content Supply Chain (CSC), Edge Delivery Services (EDS). Lower priority for this backfill requirement: AEM Forms, AEM Guides, AEM Screens. The resource must demonstrate hands-on delivery experience with AEM in an enterprise context, including cloud-native deployment. Experience of CSC architecture and EDS is particularly sought for current pipeline requirements. Minimum Qualifications Past experience delivering technical advisory or consulting engagements for large enterprise customers, in a customer-facing capacity, across one or more Adobe CX Enterprise solutions. Demonstrable ability to conduct structured assessments, produce clear written deliverables, and present findings to mixed technical and business audiences up to leadership level. Strong communication skills in English; able to tailor tone and depth to audience from practitioner to leadership level. Willingness to operate within Adobe's internal systems, quality frameworks, and customer engagement protocols for the duration of the assignment. Located in EMEA, with the ability to travel for customer-site engagements as required (~20% travel). Ability to self-manage a varied workload across multiple concurrent engagements, adapting quickly when customer priorities, scope, or timelines shift mid-delivery. Skills that Strengthen a Candidacy Current Adobe Certified Expert (ACE) certification in one or more relevant solutions (AEP, RTCDP, AJO, CJA, AEM Sites or Assets). Experience delivering engagements within a subscription or retainer-based services model, where quality and velocity both matter. Familiarity with Adobe's Ultimate Success Accelerator framework or equivalent short-form advisory methodology. Prior exposure to Adobe's internal tooling is an advantage but not required. Understanding of EMEA enterprise customer environments and data privacy requirements (GDPR and relevant industry-specific regulations).
Based in London and part of the CX and Experimentation team, the Senior Conversion Rate Specialist will be driving the enhancement of its direct-to-consumer (D2C) business through improving conversion rates across its digital platforms. This role focuses on optimising user experience, increasing customer engagement, and driving revenue growth through conversion rate optimisation strategies. What does the job involve? Conversion Planning: Develop testing roadmap alongside the Experimentation Manager, ensuring that customer outcomes associated with experimentation are in line with our regulatory obligations. Conversion delivery: Design and execute A/B and multivariate tests according to agreed roadmap to optimise website elements, user journeys and conversion funnels. Conversion Insight: Complete all test analysis, communicating insights to internal stakeholders. Provide regular updates on progress and performance metrics to ensure transparency across the wider business. Experimentation platform expert: Become platform super user, able to independently develop tests and metrics on the platform through to delivery. Website Analytics: Monitor and analyse website and digital performance using web analytics and customer feedback tools including but not limited to Contentsquare, GA4, and GetFeedback. Translate these insights into actionable recommendations, identifying testing opportunities and iterations to inform the test backlog. User Experience Enhancement: Work with UX/UI designers and developers to implement user-friendly design principles and improve the overall digital experience. Cross-functional Collaboration: Collaborate with marketing, product, technology and UX teams to execute testing roadmap. Be the key point of contact with these teams to gather requirements that support and enhance their activity and strategy. Third-party management: Manage the working relationship with third parties to support the experimentation agenda, delivering on agreed tests and analyses. Industry Research and Best Practices: Stay up-to-date with industry trends, emerging technologies, and best practices in conversion optimisation, UX/UI design, and digital marketing. Evaluate competitor websites and benchmark performance to identify opportunities for differentiation and innovation. What were looking for: A hard-working individual, who demonstrates a strong worth ethic and willingness to learn quickly. Strong communication skills, with the ability to interpret and translate concepts into clear written briefs and designs. High attention to detail. Someone who works well in teams both and independently. What youll bring: Previous experience of designing and executing conversion optimisation tests Strong practical understanding of web technologies and HTML Familiar with optimisation tools and platforms, preferably Webtrends Optimize and Optimizely preferable Experience using data analytics tools, preferably Contentsquare and GA4 Awareness and understanding of UX & CX design principles Experience working with web developers Competent in JavaScript and Google Tag Manager Advanced Excel skills About AJ Bell AJ Bell is one of the UKs fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. Today, over 723,000?customers trust us to manage more than £108.7?billion of assets. By continually striving to make investing simpler and more accessible, were helping more people take control of their financial futures. Were proud to be recognised as one of the UKs Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026?a reflection of our supportive and collaborative culture. What we offer 26 days holiday, increasing with service + buy/sell scheme + bank holidays 7% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of?50% of your working time per month?spent in the office. For new starters, theres an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity Were committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience, and potential. JBRP1_UKTJ
25/06/2026
Full time
Based in London and part of the CX and Experimentation team, the Senior Conversion Rate Specialist will be driving the enhancement of its direct-to-consumer (D2C) business through improving conversion rates across its digital platforms. This role focuses on optimising user experience, increasing customer engagement, and driving revenue growth through conversion rate optimisation strategies. What does the job involve? Conversion Planning: Develop testing roadmap alongside the Experimentation Manager, ensuring that customer outcomes associated with experimentation are in line with our regulatory obligations. Conversion delivery: Design and execute A/B and multivariate tests according to agreed roadmap to optimise website elements, user journeys and conversion funnels. Conversion Insight: Complete all test analysis, communicating insights to internal stakeholders. Provide regular updates on progress and performance metrics to ensure transparency across the wider business. Experimentation platform expert: Become platform super user, able to independently develop tests and metrics on the platform through to delivery. Website Analytics: Monitor and analyse website and digital performance using web analytics and customer feedback tools including but not limited to Contentsquare, GA4, and GetFeedback. Translate these insights into actionable recommendations, identifying testing opportunities and iterations to inform the test backlog. User Experience Enhancement: Work with UX/UI designers and developers to implement user-friendly design principles and improve the overall digital experience. Cross-functional Collaboration: Collaborate with marketing, product, technology and UX teams to execute testing roadmap. Be the key point of contact with these teams to gather requirements that support and enhance their activity and strategy. Third-party management: Manage the working relationship with third parties to support the experimentation agenda, delivering on agreed tests and analyses. Industry Research and Best Practices: Stay up-to-date with industry trends, emerging technologies, and best practices in conversion optimisation, UX/UI design, and digital marketing. Evaluate competitor websites and benchmark performance to identify opportunities for differentiation and innovation. What were looking for: A hard-working individual, who demonstrates a strong worth ethic and willingness to learn quickly. Strong communication skills, with the ability to interpret and translate concepts into clear written briefs and designs. High attention to detail. Someone who works well in teams both and independently. What youll bring: Previous experience of designing and executing conversion optimisation tests Strong practical understanding of web technologies and HTML Familiar with optimisation tools and platforms, preferably Webtrends Optimize and Optimizely preferable Experience using data analytics tools, preferably Contentsquare and GA4 Awareness and understanding of UX & CX design principles Experience working with web developers Competent in JavaScript and Google Tag Manager Advanced Excel skills About AJ Bell AJ Bell is one of the UKs fastest-growing investment platform businesses, providing award-winning solutions for everyone, from professional financial advisers to first-time investors. Today, over 723,000?customers trust us to manage more than £108.7?billion of assets. By continually striving to make investing simpler and more accessible, were helping more people take control of their financial futures. Were proud to be recognised as one of the UKs Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026?a reflection of our supportive and collaborative culture. What we offer 26 days holiday, increasing with service + buy/sell scheme + bank holidays 7% Pension with matched contributions Discretionary bonus scheme Share schemes (including free shares and BAYE) Health Cash Plan and discounted private healthcare Enhanced family leave (subject to qualifying criteria) Travel and bike loan schemes Employee Assistance Programme Life at AJ Bell Regular social events including summer and Christmas parties Learning and development opportunities tailored to you Casual dress code Friendly, supportive team environment Our ways of working We offer hybrid working, with a minimum of?50% of your working time per month?spent in the office. For new starters, theres an initial period of full-time office working to help you settle in and build relationships. Inclusion & diversity Were committed to creating an inclusive environment where everyone feels respected and able to be themselves at work. We welcome applications from all backgrounds and make hiring decisions based on skills, experience, and potential. JBRP1_UKTJ
Why Technology at loveholidays? At loveholidays - we trailblaze together. We're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. Technology at loveholidays Technology at loveholidays underpins our vision to become the global leader in packaged holidays. We drive cutting edge innovation and technical excellence to future proof the business. Our systems process trillions of daily holiday offers, we deploy over a thousand times a month, serving thousands of requests per second. This is where you can accelerate your growth by solving complex challenges and broadening your skillset. Join us to create impact for our future in an exciting new chapter, owning your success and contributing to shared goals. We actively talk about technology and adhere to our key technology principles that have guided us this far. We are growing and have ambitious plans to expand across Europe, employing the best minds and technology to let us do this. About the team You will be joining our growing Conversational AI team, which sits at the heart of our ambition to deliver intelligent, seamless customer experiences at scale. The team builds and maintains the AI powered agents and tooling that power interactions across our contact centre and digital channels - increasingly leveraging agentic architectures, large language models and the latest Google Cloud AI capabilities. This is a collaborative, fast moving team where curiosity and a willingness to learn are valued as highly as technical skill. The impact you'll have Reporting to the Lead Conversational AI Engineer, you will play an important part in building and maintaining the conversational AI systems that help our customers find and manage their perfect getaway. As a level 1 engineer, you will be supported to develop your skills and grow your confidence, contributing to real solutions from day one whilst building a strong foundation in modern agentic AI technologies and engineering best practices. Your day to day Build and maintain conversational AI agents using Google Dialogflow CX and Vertex AI Agent Builder, contributing to flows, fulfilment logic and agent configurations. Support the development of agentic workflows - learning how to design multi step, tool using agents that can reason and act across systems to resolve customer queries. Work with the Google Agent Development Kit (ADK) to assist in building, testing and iterating on agent capabilities under the guidance of more senior engineers. Analyse conversational data and real customer interaction patterns to understand how users engage with our agents, surfacing insights that inform improvements to the customer experience. Contribute to the testing and quality assurance of conversational flows and agentic pipelines, identifying and resolving errors or unexpected behaviour. Assist in the analysis of conversational data and performance metrics to support continuous improvement of the user experience. Collaborate with Conversation Designers, product managers and engineers to ensure technical implementations match the intended design and business goals. Participate in team ceremonies including stand ups, retrospectives and planning sessions, communicating your progress and raising blockers clearly. Stay curious about developments in agentic AI, LLMs and the broader conversational AI landscape, sharing learnings with the team through show and tells or internal channels. Your skillset We're looking for someone who brings enthusiasm, a genuine interest in conversational and agentic AI technology, and the willingness to grow. You don't need to have all the answers but you should be eager to find them. Conversational AI Core: Foundational understanding of conversational AI concepts - virtual agents (intents, entities, dialogue management, fulfillment) through to LLM driven agentic approaches. Platform Exposure: Experience building virtual agents on conversational platforms (e.g. Google Dialogflow CX, Vertex AI Agent Builder, Amazon Lex, Rasa). Software Engineering: Strong programming proficiency in Python or TypeScript or other programming language, backed by solid software engineering and infrastructure development practices. Advanced LLM Orchestration: Experience designing LLM applications beyond basic APIs, including retrieval augmented generation (RAG) pipelines, orchestration logic, and tool/agent workflows. API Integration: Strong awareness of REST APIs and webhooks to effectively connect AI agents with backend systems and external tools. Cloud & DevOps Familiarity with cloud deployment environments (preferably Google Cloud Platform) and CI/CD practices for AI workflows. Desirable Experience with the Google Agent Development Kit (ADK), LangChain, or similar multi agent orchestration frameworks. Practical familiarity with vector databases, hybrid search techniques, and advanced chunking strategies for optimizing RAG systems. Knowledge of or previous experience within the travel sector or fast paced B2C e commerce environments. Familiarity with version control tools (Git) and working effectively within an agile team environment. The interview journey TA screening - 30 mins 1st stage video interview with Lead Conversational AI Engineer - 1 hour Take home engineering task Final stage with Director of Business IT & AI Operations and senior stakeholders - 1 hour Perks of joining us Company pension contributions at 5 %. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Ability to buy and sell annual leave. Cycle to work scheme, season ticket loan and eye care vouchers. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
25/06/2026
Full time
Why Technology at loveholidays? At loveholidays - we trailblaze together. We're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. Technology at loveholidays Technology at loveholidays underpins our vision to become the global leader in packaged holidays. We drive cutting edge innovation and technical excellence to future proof the business. Our systems process trillions of daily holiday offers, we deploy over a thousand times a month, serving thousands of requests per second. This is where you can accelerate your growth by solving complex challenges and broadening your skillset. Join us to create impact for our future in an exciting new chapter, owning your success and contributing to shared goals. We actively talk about technology and adhere to our key technology principles that have guided us this far. We are growing and have ambitious plans to expand across Europe, employing the best minds and technology to let us do this. About the team You will be joining our growing Conversational AI team, which sits at the heart of our ambition to deliver intelligent, seamless customer experiences at scale. The team builds and maintains the AI powered agents and tooling that power interactions across our contact centre and digital channels - increasingly leveraging agentic architectures, large language models and the latest Google Cloud AI capabilities. This is a collaborative, fast moving team where curiosity and a willingness to learn are valued as highly as technical skill. The impact you'll have Reporting to the Lead Conversational AI Engineer, you will play an important part in building and maintaining the conversational AI systems that help our customers find and manage their perfect getaway. As a level 1 engineer, you will be supported to develop your skills and grow your confidence, contributing to real solutions from day one whilst building a strong foundation in modern agentic AI technologies and engineering best practices. Your day to day Build and maintain conversational AI agents using Google Dialogflow CX and Vertex AI Agent Builder, contributing to flows, fulfilment logic and agent configurations. Support the development of agentic workflows - learning how to design multi step, tool using agents that can reason and act across systems to resolve customer queries. Work with the Google Agent Development Kit (ADK) to assist in building, testing and iterating on agent capabilities under the guidance of more senior engineers. Analyse conversational data and real customer interaction patterns to understand how users engage with our agents, surfacing insights that inform improvements to the customer experience. Contribute to the testing and quality assurance of conversational flows and agentic pipelines, identifying and resolving errors or unexpected behaviour. Assist in the analysis of conversational data and performance metrics to support continuous improvement of the user experience. Collaborate with Conversation Designers, product managers and engineers to ensure technical implementations match the intended design and business goals. Participate in team ceremonies including stand ups, retrospectives and planning sessions, communicating your progress and raising blockers clearly. Stay curious about developments in agentic AI, LLMs and the broader conversational AI landscape, sharing learnings with the team through show and tells or internal channels. Your skillset We're looking for someone who brings enthusiasm, a genuine interest in conversational and agentic AI technology, and the willingness to grow. You don't need to have all the answers but you should be eager to find them. Conversational AI Core: Foundational understanding of conversational AI concepts - virtual agents (intents, entities, dialogue management, fulfillment) through to LLM driven agentic approaches. Platform Exposure: Experience building virtual agents on conversational platforms (e.g. Google Dialogflow CX, Vertex AI Agent Builder, Amazon Lex, Rasa). Software Engineering: Strong programming proficiency in Python or TypeScript or other programming language, backed by solid software engineering and infrastructure development practices. Advanced LLM Orchestration: Experience designing LLM applications beyond basic APIs, including retrieval augmented generation (RAG) pipelines, orchestration logic, and tool/agent workflows. API Integration: Strong awareness of REST APIs and webhooks to effectively connect AI agents with backend systems and external tools. Cloud & DevOps Familiarity with cloud deployment environments (preferably Google Cloud Platform) and CI/CD practices for AI workflows. Desirable Experience with the Google Agent Development Kit (ADK), LangChain, or similar multi agent orchestration frameworks. Practical familiarity with vector databases, hybrid search techniques, and advanced chunking strategies for optimizing RAG systems. Knowledge of or previous experience within the travel sector or fast paced B2C e commerce environments. Familiarity with version control tools (Git) and working effectively within an agile team environment. The interview journey TA screening - 30 mins 1st stage video interview with Lead Conversational AI Engineer - 1 hour Take home engineering task Final stage with Director of Business IT & AI Operations and senior stakeholders - 1 hour Perks of joining us Company pension contributions at 5 %. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Ability to buy and sell annual leave. Cycle to work scheme, season ticket loan and eye care vouchers. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
We are looking for Client Partners for our Media & Communication Vertical, to manage one of the key accounts for Tata Elxsi in Media. Key Responsibilities Client Partner will manage Client relationships and look for Business Development opportunities Create strong relationships with key client stakeholders at both senior and mid-management levels Ability to present and interact at CXO levels, and have consultative sales capability Generate and maintain accurate Account and Opportunity plans Client partner will be end to end account owner responsible for overall accounts P&L and account relationships. Client Partner will work together with their Delivery/ Group managers to build an account plan and is responsible for client management based on the account plan. Experience in selling media and entertainment Services in Tier-1 or Tier-2 competitive organizations Should have managed a multi-million USD account, across various GEOs. Carry targets on revenue, bookings, and OM. Work with the Sales, Delivery and Operations, teams to implement targeted sales strategy Generating leads by interacting with the customers in various lines of business to expand our footprint. Presenting and publishing the proposals (proactive ones as well as responses to RFP/RFIs) Interacting with Procurement and Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices, and payments. Work closely with senior customer IS team (CIO, VPs and Directors) to suggest, advice, evaluate, and prime business growth Qualifications Bachelor's Degree in Engineering The candidate should have prior experience of a playing a role of client partner Be part of Hitech / Media account team with good domain knowledge preferably in the streaming services/OTT segment.
24/06/2026
Full time
We are looking for Client Partners for our Media & Communication Vertical, to manage one of the key accounts for Tata Elxsi in Media. Key Responsibilities Client Partner will manage Client relationships and look for Business Development opportunities Create strong relationships with key client stakeholders at both senior and mid-management levels Ability to present and interact at CXO levels, and have consultative sales capability Generate and maintain accurate Account and Opportunity plans Client partner will be end to end account owner responsible for overall accounts P&L and account relationships. Client Partner will work together with their Delivery/ Group managers to build an account plan and is responsible for client management based on the account plan. Experience in selling media and entertainment Services in Tier-1 or Tier-2 competitive organizations Should have managed a multi-million USD account, across various GEOs. Carry targets on revenue, bookings, and OM. Work with the Sales, Delivery and Operations, teams to implement targeted sales strategy Generating leads by interacting with the customers in various lines of business to expand our footprint. Presenting and publishing the proposals (proactive ones as well as responses to RFP/RFIs) Interacting with Procurement and Supplier relationship team from customer organization and maintain smoother flow of contracts, invoices, and payments. Work closely with senior customer IS team (CIO, VPs and Directors) to suggest, advice, evaluate, and prime business growth Qualifications Bachelor's Degree in Engineering The candidate should have prior experience of a playing a role of client partner Be part of Hitech / Media account team with good domain knowledge preferably in the streaming services/OTT segment.
Senior Customer Analytics & AI Transformation Manager Lead AI-Powered Customer Transformation We're partnering with an ambitious, customer-focused organisation investing heavily in AI, automation, customer analytics, and digital transformation across its customer operations function. This is a unique opportunity to play a key role in transforming a large-scale contact centre environment through the adoption of Conversational AI, chatbots, speech analytics, sentiment analysis, customer insight, and intelligent automation. The Role Working across Customer Operations, Technology, Product, and Data teams, you'll help shape and deliver an AI-first customer experience strategy, driving improvements in customer journeys, self-service adoption, operational efficiency, and customer satisfaction. Key responsibilities include: Leading AI and digital transformation initiatives across customer operations Driving adoption of Conversational AI, chatbots, automation, and self-service solutions Delivering customer analytics, Voice of Customer (VOC), sentiment analysis, and behavioural insight Identifying customer pain points, contact drivers, and journey friction through data and analytics Optimising chatbot performance, containment, and digital customer journeys Developing operational insight, performance reporting, and predictive analytics Partnering with Technology, Product, Data, and Operations teams to deliver measurable business outcomes About You We're interested in speaking with professionals from backgrounds such as: AI Transformation Digital Transformation Customer Analytics & Insight Contact Centre Transformation Conversational AI Chatbot Strategy & Optimisation Speech Analytics & Sentiment Analysis Customer Experience (CX) Transformation Customer Intelligence & Voice of Customer (VOC) Experience with technologies such as Conversational AI platforms, chatbots, speech analytics tools, Power BI, Tableau, SQL, Salesforce, Zendesk, NICE, Verint, or similar customer experience technologies would be highly beneficial.
24/06/2026
Full time
Senior Customer Analytics & AI Transformation Manager Lead AI-Powered Customer Transformation We're partnering with an ambitious, customer-focused organisation investing heavily in AI, automation, customer analytics, and digital transformation across its customer operations function. This is a unique opportunity to play a key role in transforming a large-scale contact centre environment through the adoption of Conversational AI, chatbots, speech analytics, sentiment analysis, customer insight, and intelligent automation. The Role Working across Customer Operations, Technology, Product, and Data teams, you'll help shape and deliver an AI-first customer experience strategy, driving improvements in customer journeys, self-service adoption, operational efficiency, and customer satisfaction. Key responsibilities include: Leading AI and digital transformation initiatives across customer operations Driving adoption of Conversational AI, chatbots, automation, and self-service solutions Delivering customer analytics, Voice of Customer (VOC), sentiment analysis, and behavioural insight Identifying customer pain points, contact drivers, and journey friction through data and analytics Optimising chatbot performance, containment, and digital customer journeys Developing operational insight, performance reporting, and predictive analytics Partnering with Technology, Product, Data, and Operations teams to deliver measurable business outcomes About You We're interested in speaking with professionals from backgrounds such as: AI Transformation Digital Transformation Customer Analytics & Insight Contact Centre Transformation Conversational AI Chatbot Strategy & Optimisation Speech Analytics & Sentiment Analysis Customer Experience (CX) Transformation Customer Intelligence & Voice of Customer (VOC) Experience with technologies such as Conversational AI platforms, chatbots, speech analytics tools, Power BI, Tableau, SQL, Salesforce, Zendesk, NICE, Verint, or similar customer experience technologies would be highly beneficial.
We have an exciting and career defining opportunity for an SAP CX Operations Manager to join our innovative IT team here at Harrods. As our SAP CX Operations Manager, you'll lead the powerhouse team responsible for delivering exceptional support and seamless service across all production and non production application environments within the SVC estate. About the Role The SAP CX Operations Manager will be the guardian of operational stability, reliability, resilience, and integrity across our SVC systems - continuously elevating fault tolerance, recovery capability, and business continuity. You'll champion a culture of continuous improvement, driving forward Customer Loyalty and ensuring every Harrods Internal Customer enjoys an outstanding experience. Job Responsibilities Lead the SAP CX Operations Team as they deliver platform configuration and development changes through our agile delivery cycle Build and nurture strong relationships with Harrods business operations and compliance managers, shaping the operations community of practice, aligning SLAs/KPIs, sharing priorities, and collaborating to enhance performance Use insight and analysis to uncover potential issues across the end to end customer loyalty and relationship journeys, identifying opportunities for improvement Support the Product Owner and Platform Lead to ensure operational impact and customer experience are central to all new feature designs and SVC platform releases Monitor operational performance and system integrity across all CX platform components, responding swiftly and intelligently to alerts and incidents About You You're someone who thrives on precision, pace, and purpose. Your attention to detail ensures a robust, reliable service for our customers and business, while your calm, forward thinking approach helps you balance day to day operations with strategic vision. It is important that you have the following: Understanding and experience working with SAP solutions and platforms Strong organisational skills to manage multiple projects and meet demanding deadlines Excellent time management, interpersonal, and communication skills both written and verbal Proven experience leading teams, with strong leadership capability Familiarity with agile methodologies such as Scrum and Kanban, and experience working with managed backlogs using tools like Azure DevOps or Jira Additional Information Time Type: Permanent Department: IT Integrations (Thomas Bellamy)
24/06/2026
Full time
We have an exciting and career defining opportunity for an SAP CX Operations Manager to join our innovative IT team here at Harrods. As our SAP CX Operations Manager, you'll lead the powerhouse team responsible for delivering exceptional support and seamless service across all production and non production application environments within the SVC estate. About the Role The SAP CX Operations Manager will be the guardian of operational stability, reliability, resilience, and integrity across our SVC systems - continuously elevating fault tolerance, recovery capability, and business continuity. You'll champion a culture of continuous improvement, driving forward Customer Loyalty and ensuring every Harrods Internal Customer enjoys an outstanding experience. Job Responsibilities Lead the SAP CX Operations Team as they deliver platform configuration and development changes through our agile delivery cycle Build and nurture strong relationships with Harrods business operations and compliance managers, shaping the operations community of practice, aligning SLAs/KPIs, sharing priorities, and collaborating to enhance performance Use insight and analysis to uncover potential issues across the end to end customer loyalty and relationship journeys, identifying opportunities for improvement Support the Product Owner and Platform Lead to ensure operational impact and customer experience are central to all new feature designs and SVC platform releases Monitor operational performance and system integrity across all CX platform components, responding swiftly and intelligently to alerts and incidents About You You're someone who thrives on precision, pace, and purpose. Your attention to detail ensures a robust, reliable service for our customers and business, while your calm, forward thinking approach helps you balance day to day operations with strategic vision. It is important that you have the following: Understanding and experience working with SAP solutions and platforms Strong organisational skills to manage multiple projects and meet demanding deadlines Excellent time management, interpersonal, and communication skills both written and verbal Proven experience leading teams, with strong leadership capability Familiarity with agile methodologies such as Scrum and Kanban, and experience working with managed backlogs using tools like Azure DevOps or Jira Additional Information Time Type: Permanent Department: IT Integrations (Thomas Bellamy)
Harrods is seeking an SAP CX Operations Manager to join their IT team in Greater London. This role involves leading the team responsible for operational stability and delivering exceptional customer service across all environments. The ideal candidate will have strong leadership skills, experience in SAP solutions, and familiarity with agile methodologies. This is a permanent position within the IT Integrations department.
24/06/2026
Full time
Harrods is seeking an SAP CX Operations Manager to join their IT team in Greater London. This role involves leading the team responsible for operational stability and delivering exceptional customer service across all environments. The ideal candidate will have strong leadership skills, experience in SAP solutions, and familiarity with agile methodologies. This is a permanent position within the IT Integrations department.
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. About the role The Product Manager is a senior role within the ServiceNow Product Management team, focused on developing and driving end-to-end industry solutions on the ServiceNow platform, with emphasis on Customer Workflows (CPQ, CSM, FSM). The role combines platform expertise with CRM knowledge to build industry-specific solutions, value frameworks, and go-to-market assets. It supports improvements in customer experience, revenue, and operational efficiency, while acting as a key partner to Sales, Delivery, and Portfolio/CTO teams. Responsibilities Define product strategy and industry solutions for Customer Workflows Develop solution blueprints, accelerators, and reusable assets Support sales with demos, business cases, and value propositions Create sales materials (playbooks, pitch decks, RFP assets) Ensure delivery standards and alignment with business outcomes Collaborate with Sales, GTM, Delivery, and CTO teams Contribute to thought leadership and industry positioning Maintain and improve solution assets based on feedback and trends Skill Requirements Experience with ServiceNow platform, Customer Workflows (CPQ, CSM, FSM) Knowledge of other CRM platforms (e.g., Salesforce, Dynamics 365, SAP CX) Understanding of customer lifecycle, revenue processes, and service operations Experience in solution design, workflow development, and value-based selling Ability to create business cases and translate client needs into solutions Experience developing frameworks, accelerators, and implementation approaches Strong commercial and consulting mindset Ability to communicate and influence stakeholders at different levels Experience working on enterprise transformation programs Industry exposure (e.g., Financial Services, Telecom, Healthcare, Manufacturing, Public Sector, Energy) Pension Scheme - contributions matched up to 10% Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to make reasonable adjustments to the application and assessment process to accommodate your needs. We are also a care leaver friendly employer.
24/06/2026
Full time
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. About the role The Product Manager is a senior role within the ServiceNow Product Management team, focused on developing and driving end-to-end industry solutions on the ServiceNow platform, with emphasis on Customer Workflows (CPQ, CSM, FSM). The role combines platform expertise with CRM knowledge to build industry-specific solutions, value frameworks, and go-to-market assets. It supports improvements in customer experience, revenue, and operational efficiency, while acting as a key partner to Sales, Delivery, and Portfolio/CTO teams. Responsibilities Define product strategy and industry solutions for Customer Workflows Develop solution blueprints, accelerators, and reusable assets Support sales with demos, business cases, and value propositions Create sales materials (playbooks, pitch decks, RFP assets) Ensure delivery standards and alignment with business outcomes Collaborate with Sales, GTM, Delivery, and CTO teams Contribute to thought leadership and industry positioning Maintain and improve solution assets based on feedback and trends Skill Requirements Experience with ServiceNow platform, Customer Workflows (CPQ, CSM, FSM) Knowledge of other CRM platforms (e.g., Salesforce, Dynamics 365, SAP CX) Understanding of customer lifecycle, revenue processes, and service operations Experience in solution design, workflow development, and value-based selling Ability to create business cases and translate client needs into solutions Experience developing frameworks, accelerators, and implementation approaches Strong commercial and consulting mindset Ability to communicate and influence stakeholders at different levels Experience working on enterprise transformation programs Industry exposure (e.g., Financial Services, Telecom, Healthcare, Manufacturing, Public Sector, Energy) Pension Scheme - contributions matched up to 10% Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. As a Disability Confident employer, we encourage applications from all applicants, especially differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to make reasonable adjustments to the application and assessment process to accommodate your needs. We are also a care leaver friendly employer.
Join UsVodafone Business is a leading technology communications company that serves over 6m business customers across SME to multi-national segments and a wide range of industries. By connecting people, places and things, Vodafone Business helps organisations succeed in a digital world, keeping society connected. With our expertise in connectivity, our leading IoT platform and our global scale, we help businesses to deliver the results that they need to progress and thrive. We offer a broad product portfolio to meet specific needs of our customers supporting their digital transformation. Industry analysts have recognised our market leadership for years, including in Software Defined Networking. where this role vacancy has been created.The Senior Product Manager will lead, and provide E2E global lifecycle management for, one or more of our Software Defined Networking technology product lines sold globally by Vodafone Business markets. Pivotal to our future growth ambition, these products include SD-WAN, SASE, LAN, Multi-Cloud Connectivity, and are in high demand with a backdrop of accelerating cloud and digital adoption, hybrid working and business needs for improved security, agility and efficiency.This highly visible, senior product manager role requires proven experience working effectively on a global and multi-market/country basis with a wide range of senior internal and external stakeholders from eco-system partners to Technology, Product Management, GTM/Marketing, Commercial and Finance functions.What you'll doLocation:Malaga/Madrid/London PaddingtonKey role accountabilities:Act as the CEO for your product line(s) on a global basisBuild, scale and lead consistent multi-market products and manage the E2E product lifecyclePeople management for the right candidate, potentially including more junior global product manager &/or product specialist colleaguesStrong collaboration with local market product managers and cross functional teams, to ensure that your products remain relevant and deliver against our Growth, Customer and Simplification objectives.Key accountabilities and decision ownership:Driving strategy for the product line ( 3-year horizon) to meet global business and commercial priorities (e.g. revenue growth, margin, customer acquisition)Full ownership and accountability for the product commercials, business case and P&LCapture and translate global customer/local market needs into clear product line capabilities and features or to optimize existing productsFocus on 'total product design' to ensure all E2E requirements are captured including quality, safety, regulatory and sustainabilityCreate and maintain global product roadmaps, ensuring alignment with In-country Product Managers.Ensuring local market requirements are captured and integration, launch and go-to-market resources and budgets are planned and ring-fencedInterface to senior leadership team/ decision boards where necessary to ensure visibility and alignment of global product requirements and roadmapsOverseeing the agile product development phase to ensure necessary governance, funding and key deliverables are achieved on time, budget and to quality, working with their respective Senior Technology Product LeadActs as 'chief publicist' for their products to ensure all Local Market Readiness and launch requirements are consistent, scalable and aligned through their In-country Product Managers and relevant teams (incl. marketing, commercial, sales etc.).Identifying/working with product OEM/ partners determining how they will support the creation of new productsManage all in-life and end-of-life requirements to optimize global product performance, capability and commercials, initiating resolving actions where necessaryWho you areCore competencies, knowledge and experience:Strong background in Enterprise Networking with experience in some or all of Network as a Service, Cloud Connectivity and Software Defined WAN/SASE products (Preferred)History of thought leadership and driving transformational improvementAbility to lead a product line on a global, centralised product management, basis across multiple marketsExperience developing, securing alignment, and executing product line plansAble to spot global technology trends and has a clear understanding of relevant product technologiesStrong influencing and conflict management skills including conflicting local market requirementsThe gravitas to act as the expert for their product portfolio with credibility up to customer 'C' level and senior leadership team (SLT) level.Appropriate experience in leading others (ideally direct reports) and virtual teams and the ability to maintain the right balance between tactical and strategic activity to remain on-top of our game and ahead of our competition.Able to manage multi-market product business cases, P&Ls and commercials Skilled in reviewing product performance end-to-end; including market perception, channel ability to sell, channel ability to deliver, product and CX healthProduct lifecycle management experience including rationalisation and in-life product growth plansMust have technical / professional qualifications:Graduate, with minimum of a bachelor's degree.SAFe agile trained (preferred)Product Management (preferredBenefitsHybrid work modelBonus on top of the gross salary.Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays.Intensive Summer Schedule during July and August.Up to 20 days per year of 100% remote work from other locations.Private Health and Life Insurance for employees and Family25 vacation days, plus December 24th and 31st off.Optional Pension Plan.Access to an online learning platform for continuous training.: 282743Please, apply with an English version of your CV.Not a perfect fit?Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.Who we areWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance.Together we can.
24/06/2026
Full time
Join UsVodafone Business is a leading technology communications company that serves over 6m business customers across SME to multi-national segments and a wide range of industries. By connecting people, places and things, Vodafone Business helps organisations succeed in a digital world, keeping society connected. With our expertise in connectivity, our leading IoT platform and our global scale, we help businesses to deliver the results that they need to progress and thrive. We offer a broad product portfolio to meet specific needs of our customers supporting their digital transformation. Industry analysts have recognised our market leadership for years, including in Software Defined Networking. where this role vacancy has been created.The Senior Product Manager will lead, and provide E2E global lifecycle management for, one or more of our Software Defined Networking technology product lines sold globally by Vodafone Business markets. Pivotal to our future growth ambition, these products include SD-WAN, SASE, LAN, Multi-Cloud Connectivity, and are in high demand with a backdrop of accelerating cloud and digital adoption, hybrid working and business needs for improved security, agility and efficiency.This highly visible, senior product manager role requires proven experience working effectively on a global and multi-market/country basis with a wide range of senior internal and external stakeholders from eco-system partners to Technology, Product Management, GTM/Marketing, Commercial and Finance functions.What you'll doLocation:Malaga/Madrid/London PaddingtonKey role accountabilities:Act as the CEO for your product line(s) on a global basisBuild, scale and lead consistent multi-market products and manage the E2E product lifecyclePeople management for the right candidate, potentially including more junior global product manager &/or product specialist colleaguesStrong collaboration with local market product managers and cross functional teams, to ensure that your products remain relevant and deliver against our Growth, Customer and Simplification objectives.Key accountabilities and decision ownership:Driving strategy for the product line ( 3-year horizon) to meet global business and commercial priorities (e.g. revenue growth, margin, customer acquisition)Full ownership and accountability for the product commercials, business case and P&LCapture and translate global customer/local market needs into clear product line capabilities and features or to optimize existing productsFocus on 'total product design' to ensure all E2E requirements are captured including quality, safety, regulatory and sustainabilityCreate and maintain global product roadmaps, ensuring alignment with In-country Product Managers.Ensuring local market requirements are captured and integration, launch and go-to-market resources and budgets are planned and ring-fencedInterface to senior leadership team/ decision boards where necessary to ensure visibility and alignment of global product requirements and roadmapsOverseeing the agile product development phase to ensure necessary governance, funding and key deliverables are achieved on time, budget and to quality, working with their respective Senior Technology Product LeadActs as 'chief publicist' for their products to ensure all Local Market Readiness and launch requirements are consistent, scalable and aligned through their In-country Product Managers and relevant teams (incl. marketing, commercial, sales etc.).Identifying/working with product OEM/ partners determining how they will support the creation of new productsManage all in-life and end-of-life requirements to optimize global product performance, capability and commercials, initiating resolving actions where necessaryWho you areCore competencies, knowledge and experience:Strong background in Enterprise Networking with experience in some or all of Network as a Service, Cloud Connectivity and Software Defined WAN/SASE products (Preferred)History of thought leadership and driving transformational improvementAbility to lead a product line on a global, centralised product management, basis across multiple marketsExperience developing, securing alignment, and executing product line plansAble to spot global technology trends and has a clear understanding of relevant product technologiesStrong influencing and conflict management skills including conflicting local market requirementsThe gravitas to act as the expert for their product portfolio with credibility up to customer 'C' level and senior leadership team (SLT) level.Appropriate experience in leading others (ideally direct reports) and virtual teams and the ability to maintain the right balance between tactical and strategic activity to remain on-top of our game and ahead of our competition.Able to manage multi-market product business cases, P&Ls and commercials Skilled in reviewing product performance end-to-end; including market perception, channel ability to sell, channel ability to deliver, product and CX healthProduct lifecycle management experience including rationalisation and in-life product growth plansMust have technical / professional qualifications:Graduate, with minimum of a bachelor's degree.SAFe agile trained (preferred)Product Management (preferredBenefitsHybrid work modelBonus on top of the gross salary.Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays.Intensive Summer Schedule during July and August.Up to 20 days per year of 100% remote work from other locations.Private Health and Life Insurance for employees and Family25 vacation days, plus December 24th and 31st off.Optional Pension Plan.Access to an online learning platform for continuous training.: 282743Please, apply with an English version of your CV.Not a perfect fit?Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.Who we areWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance.Together we can.
Job Title: Technical Program ManagerJob Location: London, UK/ HybridJob Type: Contract / FTC (6 Months) / PermanentJob Description:Technical Program Manager Banking & Payments PlatformsRole SummaryThe Technical Program Manager will spearhead the development of Payments, Forex, and Core Banking platforms from the ground up, acting as the SPOC for the customer and driving delivery excellence. The role requires orchestrating multiple engineering streams, managing risks, defining roadmaps, leading SteerCo meetings, ensuring high quality deliverables, and strengthening customer engagement through transparency and value-driven outcomes.Role OverviewExperienced Technical Program Manager to lead a multi-year strategic program to build next generation platforms for Payments, Forex, and Core Banking from scratch. This role requires a seasoned leader who can drive end to end program execution, serve as the primary customer interface, and ensure successful delivery of a highly complex, business critical transformation initiative.The TPM will work closely with cross functional engineering, architecture, product, and customer leadership teams to define the roadmap, manage risks, align stakeholders, and deliver customer centric outcomes. Key ResponsibilitiesProgram Leadership & DeliveryLead the end to end delivery of greenfield platforms across Payments, Forex, and Core Banking ecosystems.Provide Technical leadership for product and across all engineering requirements.Define and manage program scope, milestones, timelines, deliverables, and dependencies.Drive engineering execution by coordinating product, architecture, development, QA, DevOps, and security teams.Establish and enforce strong program governance, tracking progress through KPIs, burn down charts, and delivery metrics.Responsible for the product engineering, quality assuranceResponsible for delivering high-quality software products meeting SLAs, on-time, and within budget.Drive end-to-end development of cloud-native products-defining roadmaps, MVPs, and modernizing legacy platforms.Adopt innovative service offerings that elevate productivity and operational impact.Manage product milestones, deployment cycles & overall product roadmap.Customer & Stakeholder ManagementAct as the single point of contact (SPOC) and trusted partner for the customer.Lead Steering Committee (SteerCo) reviews, CXO level presentations, and executive communication.Maintain strong customer relationships through proactive status updates, risk alerts, and solution proposals.Gather customer expectations and convert them into actionable program requirements.Should be good at Client Advisory & Strategic GrowthAct as a trusted advisor to clients, CxOs, and partners-contributing solution architecture and guiding engagements for Banking domain.Roadmap Definition & Value RealizationDefine and maintain the product/program roadmap in alignment with customers business goals.Identify opportunities for value adds, process optimization, automation, and platform innovation.Ensure the platform design supports scalability, performance, regulatory compliance, and operational resilience.Have good expertise in AI-Enabled Engineering PracticesEmbed GenAI/AI and DevOps methodologies to drive automation in development, testing, summarization, and analytics workflowsEnsure effective Strategic, Operational & Quality Governance in place .Advocate a culture of customer centricity, operational excellence, innovation, and continuous improvement.Responsible for implementing tools and processes to optimize product engineering throughput and quality.Bring tested methodologies and tools of iterative, asynchronous development into the overall Program.Continuously improve and drive best practices around software engineering & lead the craftsmanship, resilience, and scalability of your solutions.Risk, Compliance & Issue ManagementIdentify program risks, dependencies, and blockers early.Develop effective risk mitigation and contingency plans.Ensure adherence to regulatory, security, and compliance standards relevant to banking platforms.Maintain issue logs, decision logs, and escalation paths.Communication & ReportingProvide weekly and monthly program dashboards, highlighting progress, KPIs, risks, and achievements.Communicate across senior management, engineering teams, and customer stakeholders with clarity and precision.Facilitate collaboration across multi location teams and vendor partners. _Qualifications & ExperienceMust Have1018 years of experience in technology with at least 10+ years in Program/Project Management.Proven expertise delivering complex banking or financial services platforms (Payments, CBS, Treasury/Forex, etc.).Strong understanding of banking domain, APIs, microservices, cloud architecture, security, and integrations.Experience running large multi-stream transformation programs.Exceptional stakeholder management and communication skills.Nice-to-HavePMP, PgMP, SAFe, or Agile certifications.Hands-on technical background in Java, .NET, cloud, or enterprise architecture.Experience working with global banks or fintechs.Exposure to regulatory frameworks (RBI, PCI-DSS, ISO 27001, etc.). Key CompetenciesProgram Leadership & StrategyCustomer Engagement & Executive CommunicationCross-Functional Team ManagementProblem Solving & Decision MakingBanking Domain KnowledgeDelivery ExcellenceRisk & Compliance ManagementValue Engineering & Innovation
24/06/2026
Full time
Job Title: Technical Program ManagerJob Location: London, UK/ HybridJob Type: Contract / FTC (6 Months) / PermanentJob Description:Technical Program Manager Banking & Payments PlatformsRole SummaryThe Technical Program Manager will spearhead the development of Payments, Forex, and Core Banking platforms from the ground up, acting as the SPOC for the customer and driving delivery excellence. The role requires orchestrating multiple engineering streams, managing risks, defining roadmaps, leading SteerCo meetings, ensuring high quality deliverables, and strengthening customer engagement through transparency and value-driven outcomes.Role OverviewExperienced Technical Program Manager to lead a multi-year strategic program to build next generation platforms for Payments, Forex, and Core Banking from scratch. This role requires a seasoned leader who can drive end to end program execution, serve as the primary customer interface, and ensure successful delivery of a highly complex, business critical transformation initiative.The TPM will work closely with cross functional engineering, architecture, product, and customer leadership teams to define the roadmap, manage risks, align stakeholders, and deliver customer centric outcomes. Key ResponsibilitiesProgram Leadership & DeliveryLead the end to end delivery of greenfield platforms across Payments, Forex, and Core Banking ecosystems.Provide Technical leadership for product and across all engineering requirements.Define and manage program scope, milestones, timelines, deliverables, and dependencies.Drive engineering execution by coordinating product, architecture, development, QA, DevOps, and security teams.Establish and enforce strong program governance, tracking progress through KPIs, burn down charts, and delivery metrics.Responsible for the product engineering, quality assuranceResponsible for delivering high-quality software products meeting SLAs, on-time, and within budget.Drive end-to-end development of cloud-native products-defining roadmaps, MVPs, and modernizing legacy platforms.Adopt innovative service offerings that elevate productivity and operational impact.Manage product milestones, deployment cycles & overall product roadmap.Customer & Stakeholder ManagementAct as the single point of contact (SPOC) and trusted partner for the customer.Lead Steering Committee (SteerCo) reviews, CXO level presentations, and executive communication.Maintain strong customer relationships through proactive status updates, risk alerts, and solution proposals.Gather customer expectations and convert them into actionable program requirements.Should be good at Client Advisory & Strategic GrowthAct as a trusted advisor to clients, CxOs, and partners-contributing solution architecture and guiding engagements for Banking domain.Roadmap Definition & Value RealizationDefine and maintain the product/program roadmap in alignment with customers business goals.Identify opportunities for value adds, process optimization, automation, and platform innovation.Ensure the platform design supports scalability, performance, regulatory compliance, and operational resilience.Have good expertise in AI-Enabled Engineering PracticesEmbed GenAI/AI and DevOps methodologies to drive automation in development, testing, summarization, and analytics workflowsEnsure effective Strategic, Operational & Quality Governance in place .Advocate a culture of customer centricity, operational excellence, innovation, and continuous improvement.Responsible for implementing tools and processes to optimize product engineering throughput and quality.Bring tested methodologies and tools of iterative, asynchronous development into the overall Program.Continuously improve and drive best practices around software engineering & lead the craftsmanship, resilience, and scalability of your solutions.Risk, Compliance & Issue ManagementIdentify program risks, dependencies, and blockers early.Develop effective risk mitigation and contingency plans.Ensure adherence to regulatory, security, and compliance standards relevant to banking platforms.Maintain issue logs, decision logs, and escalation paths.Communication & ReportingProvide weekly and monthly program dashboards, highlighting progress, KPIs, risks, and achievements.Communicate across senior management, engineering teams, and customer stakeholders with clarity and precision.Facilitate collaboration across multi location teams and vendor partners. _Qualifications & ExperienceMust Have1018 years of experience in technology with at least 10+ years in Program/Project Management.Proven expertise delivering complex banking or financial services platforms (Payments, CBS, Treasury/Forex, etc.).Strong understanding of banking domain, APIs, microservices, cloud architecture, security, and integrations.Experience running large multi-stream transformation programs.Exceptional stakeholder management and communication skills.Nice-to-HavePMP, PgMP, SAFe, or Agile certifications.Hands-on technical background in Java, .NET, cloud, or enterprise architecture.Experience working with global banks or fintechs.Exposure to regulatory frameworks (RBI, PCI-DSS, ISO 27001, etc.). Key CompetenciesProgram Leadership & StrategyCustomer Engagement & Executive CommunicationCross-Functional Team ManagementProblem Solving & Decision MakingBanking Domain KnowledgeDelivery ExcellenceRisk & Compliance ManagementValue Engineering & Innovation
Why Technology at loveholidays? At loveholidays - we trailblaze together. We're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. Technology at loveholidays Technology at loveholidays underpins our vision to become the global leader in packaged holidays. We drive cutting edge innovation and technical excellence to future proof the business. Our systems process trillions of daily holiday offers, we deploy over a thousand times a month, serving thousands of requests per second. This is where you can accelerate your growth by solving complex challenges and broadening your skillset. Join us to create impact for our future in an exciting new chapter, owning your success and contributing to shared goals. We actively talk about technology and adhere to our key technology principles that have guided us this far. We are growing and have ambitious plans to expand across Europe, employing the best minds and technology to let us do this. About the team You will be joining our growing Conversational AI team, which sits at the heart of our ambition to deliver intelligent, seamless customer experiences at scale. The team builds and maintains the AI powered agents and tooling that power interactions across our contact centre and digital channels - increasingly leveraging agentic architectures, large language models and the latest Google Cloud AI capabilities. This is a collaborative, fast moving team where curiosity and a willingness to learn are valued as highly as technical skill. The impact you'll have Reporting to the Lead Conversational AI Engineer, you will play an important part in building and maintaining the conversational AI systems that help our customers find and manage their perfect getaway. As a level 1 engineer, you will be supported to develop your skills and grow your confidence, contributing to real solutions from day one whilst building a strong foundation in modern agentic AI technologies and engineering best practices. Your day to day Build and maintain conversational AI agents using Google Dialogflow CX and Vertex AI Agent Builder, contributing to flows, fulfilment logic and agent configurations. Support the development of agentic workflows - learning how to design multi step, tool using agents that can reason and act across systems to resolve customer queries. Work with the Google Agent Development Kit (ADK) to assist in building, testing and iterating on agent capabilities under the guidance of more senior engineers. Analyse conversational data and real customer interaction patterns to understand how users engage with our agents, surfacing insights that inform improvements to the customer experience. Contribute to the testing and quality assurance of conversational flows and agentic pipelines, identifying and resolving errors or unexpected behaviour. Assist in the analysis of conversational data and performance metrics to support continuous improvement of the user experience. Collaborate with Conversation Designers, product managers and engineers to ensure technical implementations match the intended design and business goals. Participate in team ceremonies including stand ups, retrospectives and planning sessions, communicating your progress and raising blockers clearly. Stay curious about developments in agentic AI, LLMs and the broader conversational AI landscape, sharing learnings with the team through show and tells or internal channels. Your skillset We're looking for someone who brings enthusiasm, a genuine interest in conversational and agentic AI technology, and the willingness to grow. You don't need to have all the answers but you should be eager to find them. Conversational AI Core: Foundational understanding of conversational AI concepts - virtual agents (intents, entities, dialogue management, fulfillment) through to LLM driven agentic approaches. Platform Exposure: Experience building virtual agents on conversational platforms (e.g. Google Dialogflow CX, Vertex AI Agent Builder, Amazon Lex, Rasa). Software Engineering: Strong programming proficiency in Python or TypeScript or other programming language, backed by solid software engineering and infrastructure development practices. Advanced LLM Orchestration: Experience designing LLM applications beyond basic APIs, including retrieval augmented generation (RAG) pipelines, orchestration logic, and tool/agent workflows. API Integration: Strong awareness of REST APIs and webhooks to effectively connect AI agents with backend systems and external tools. Cloud & DevOps Familiarity with cloud deployment environments (preferably Google Cloud Platform) and CI/CD practices for AI workflows. Desirable Experience with the Google Agent Development Kit (ADK), LangChain, or similar multi agent orchestration frameworks. Practical familiarity with vector databases, hybrid search techniques, and advanced chunking strategies for optimizing RAG systems. Knowledge of or previous experience within the travel sector or fast paced B2C e commerce environments. Familiarity with version control tools (Git) and working effectively within an agile team environment. The interview journey TA screening - 30 mins 1st stage video interview with Lead Conversational AI Engineer - 1 hour Take home engineering task Final stage with Director of Business IT & AI Operations and senior stakeholders - 1 hour Perks of joining us Company pension contributions at 5 %. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Ability to buy and sell annual leave. Cycle to work scheme, season ticket loan and eye care vouchers. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
24/06/2026
Full time
Why Technology at loveholidays? At loveholidays - we trailblaze together. We're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. Technology at loveholidays Technology at loveholidays underpins our vision to become the global leader in packaged holidays. We drive cutting edge innovation and technical excellence to future proof the business. Our systems process trillions of daily holiday offers, we deploy over a thousand times a month, serving thousands of requests per second. This is where you can accelerate your growth by solving complex challenges and broadening your skillset. Join us to create impact for our future in an exciting new chapter, owning your success and contributing to shared goals. We actively talk about technology and adhere to our key technology principles that have guided us this far. We are growing and have ambitious plans to expand across Europe, employing the best minds and technology to let us do this. About the team You will be joining our growing Conversational AI team, which sits at the heart of our ambition to deliver intelligent, seamless customer experiences at scale. The team builds and maintains the AI powered agents and tooling that power interactions across our contact centre and digital channels - increasingly leveraging agentic architectures, large language models and the latest Google Cloud AI capabilities. This is a collaborative, fast moving team where curiosity and a willingness to learn are valued as highly as technical skill. The impact you'll have Reporting to the Lead Conversational AI Engineer, you will play an important part in building and maintaining the conversational AI systems that help our customers find and manage their perfect getaway. As a level 1 engineer, you will be supported to develop your skills and grow your confidence, contributing to real solutions from day one whilst building a strong foundation in modern agentic AI technologies and engineering best practices. Your day to day Build and maintain conversational AI agents using Google Dialogflow CX and Vertex AI Agent Builder, contributing to flows, fulfilment logic and agent configurations. Support the development of agentic workflows - learning how to design multi step, tool using agents that can reason and act across systems to resolve customer queries. Work with the Google Agent Development Kit (ADK) to assist in building, testing and iterating on agent capabilities under the guidance of more senior engineers. Analyse conversational data and real customer interaction patterns to understand how users engage with our agents, surfacing insights that inform improvements to the customer experience. Contribute to the testing and quality assurance of conversational flows and agentic pipelines, identifying and resolving errors or unexpected behaviour. Assist in the analysis of conversational data and performance metrics to support continuous improvement of the user experience. Collaborate with Conversation Designers, product managers and engineers to ensure technical implementations match the intended design and business goals. Participate in team ceremonies including stand ups, retrospectives and planning sessions, communicating your progress and raising blockers clearly. Stay curious about developments in agentic AI, LLMs and the broader conversational AI landscape, sharing learnings with the team through show and tells or internal channels. Your skillset We're looking for someone who brings enthusiasm, a genuine interest in conversational and agentic AI technology, and the willingness to grow. You don't need to have all the answers but you should be eager to find them. Conversational AI Core: Foundational understanding of conversational AI concepts - virtual agents (intents, entities, dialogue management, fulfillment) through to LLM driven agentic approaches. Platform Exposure: Experience building virtual agents on conversational platforms (e.g. Google Dialogflow CX, Vertex AI Agent Builder, Amazon Lex, Rasa). Software Engineering: Strong programming proficiency in Python or TypeScript or other programming language, backed by solid software engineering and infrastructure development practices. Advanced LLM Orchestration: Experience designing LLM applications beyond basic APIs, including retrieval augmented generation (RAG) pipelines, orchestration logic, and tool/agent workflows. API Integration: Strong awareness of REST APIs and webhooks to effectively connect AI agents with backend systems and external tools. Cloud & DevOps Familiarity with cloud deployment environments (preferably Google Cloud Platform) and CI/CD practices for AI workflows. Desirable Experience with the Google Agent Development Kit (ADK), LangChain, or similar multi agent orchestration frameworks. Practical familiarity with vector databases, hybrid search techniques, and advanced chunking strategies for optimizing RAG systems. Knowledge of or previous experience within the travel sector or fast paced B2C e commerce environments. Familiarity with version control tools (Git) and working effectively within an agile team environment. The interview journey TA screening - 30 mins 1st stage video interview with Lead Conversational AI Engineer - 1 hour Take home engineering task Final stage with Director of Business IT & AI Operations and senior stakeholders - 1 hour Perks of joining us Company pension contributions at 5 %. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Ability to buy and sell annual leave. Cycle to work scheme, season ticket loan and eye care vouchers. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
London, UK Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen. We're home to the UK's largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market. Location: London office / Hybrid (2 days per week in the office) Reporting to: Head of Engineering Domains: Consumer The Role We're searching for a Principal Engineer to help shape the future of engineering across one of our most influential spaces in the business: the Consumer domain, specifically. This is the heart of the customer journey, and your work will directly power experiences used by millions every day. This senior cross-domain role is ideal for someone who wants to drive impact across multiple teams, deepen our architectural thinking, and help us raise the bar on technical execution, product delivery, and long-term platform health. We are particularly looking for someone with deep specialist knowledge in Elastic, able to guide how we evolve our search and discovery capabilities for the next stage of our growth. You'll bring a blend of technical excellence, strong product instincts, and collaborative leadership, acting as a trusted partner to engineering managers, product leads, and domain heads.If you're already working across team boundaries, influencing technical decisions, mentoring engineers, and thinking beyond the local scope, this could be the next step for you. ️Head to ourtech blog to find out more about our engineering culture! What you'll be doing: Engineering & Architecture Leadership Lead the design of systems that are scalable, resilient, and fit for purpose, particularly where complexity cuts across team boundaries. Shape the architectural direction of the consumer domain, particularly search, in alignment with our strategic goals. Identify areas where we can increase reuse, improve performance, or make smarter technology decisions. Delivery Impact Partner with EMs and PMs to guide scoping, sequencing, and risk mitigation for large, high-value initiatives. Unblock teams by spotting better ways forward, helping shift delivery patterns or simplifying complexity. Influence outcomes through strong product awareness and a focus on business and user value. Standards & Practices Champion engineering quality, from code structure and testing practices through to observabilityand operational readiness. Spot patterns and inefficiencies in how we build software and collaborate, and help teams adoptbetter ways of working. Influence how we think about platform services, shared capabilities, and long-term sustainabilityof our tech estate. Coaching & Influence Be a source of mentorship and thought partnership for senior engineers and tech leads. Model excellent communication, collaboration, and leadership behaviours across teams. Help us grow our internal technical community, supporting better knowledge sharing and cross-domain learning. We're looking for someone who: Is already operating across multiple teams or domains and has a strong sense of the widertechnical estate. Brings deep experience designing and delivering complex systems with significant business oruser impact. Communicates clearly, adapts to the audience, and helps bring people on the journey. Thinks strategically, balancing technical concerns with product and organisational context. Regularly supports or mentors other engineers and is invested in growing our engineeringculture. Knows how to move between high-level architecture and hands-on technical problem solving asneeded. Is trusted by peers and stakeholders alike, known for their judgement, empathy, and pragmatism. Why This Role? Influence some of the most strategic and visible areas of the business. Shape technical direction in ways that unlock better outcomes for teams and customers. Create the conditions for great engineering across a large, varied and interesting codebase. Help others grow while continuing to grow yourself. Our Approach to AI At Rightmove, we believe software and product are ultimately people problems, and everything we build aims to improve the lives of others. We see AI as a helpful way to create more space for the human side of our work, from understanding real needs to making sure we are solving the right problems in the right way. There is an expectation that you are proactive in exploring how AI can support your own workflow and productivity, and that you approach it with curiosity and an open mind. About Rightmove Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen. We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market. Despite this growth, we've remained a friendly, supportive place to work, with employee still working here! We've done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include: Wecreatevalue by delivering results and building trust with partners and consumers. Wethinkbigger by acting with curiosity and setting bold aspirations. Wecaredeeply by being real, having fun, and valuing diversity. Wemovetogether by being one team - internally collaborative, externally competitive. Wemakea difference by focusing on delivering measurable impact. We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we're a great place to work, we're clearly doing something right! If all of this has caught your eye, you may well be a Rightmover in the making People are the foundation of Rightmove - We'll help you build a career on it. What we offer Cash plan for dental, optical and physio treatments. Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan. 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes. Hybrid working pattern with 2 days in the office. Contributory stakeholder pension. Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life. Competitive compensation package. Paid leave for maternity, paternity, adoption & fertility. Travel Loans, Bike to Work scheme, Rental Deposit Loan. Charitable contributions through Payroll Giving and donation matching. Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more. As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve. By applying, you confirm that you are aged at least 18 or over andthat you've read and understood our Privacy Policy , which explains how we handle and protect your personal information during the recruitment process. Create a Job Alert Interested in building your career at Rightmove Careers? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile What is your desired salary for this role? Your availability or current notice period? Select At Rightmove, we believe the best outcomes come when we connect regularly in person. We operate a hybrid model where colleagues spend at least two days per week in their roles office location, combining flexibility with collaboration. Please confirm below that this working approach works for you. Select I understand that while I may use AI tools to help formulate my answers, my responses should reflect my own experience, style, and judgment. I am aware that my answers will form part of the assessment for this role, and authenticity, relevant experience, and clear examples are important. Select Tell me about your experience with Elasticsearch and the impact it had on a specific project? Can you give an example of when you've influenced technical direction across multiple teams?What was your approach, how did you engage these teams and what was the outcome? Rightmove - Candidate Demographic Thank you for applying to Rightmove - we're so pleased to hear from you. As part of our ongoing commitment to diversity, equity, inclusion . click apply for full job details
23/06/2026
Full time
London, UK Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen. We're home to the UK's largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market. Location: London office / Hybrid (2 days per week in the office) Reporting to: Head of Engineering Domains: Consumer The Role We're searching for a Principal Engineer to help shape the future of engineering across one of our most influential spaces in the business: the Consumer domain, specifically. This is the heart of the customer journey, and your work will directly power experiences used by millions every day. This senior cross-domain role is ideal for someone who wants to drive impact across multiple teams, deepen our architectural thinking, and help us raise the bar on technical execution, product delivery, and long-term platform health. We are particularly looking for someone with deep specialist knowledge in Elastic, able to guide how we evolve our search and discovery capabilities for the next stage of our growth. You'll bring a blend of technical excellence, strong product instincts, and collaborative leadership, acting as a trusted partner to engineering managers, product leads, and domain heads.If you're already working across team boundaries, influencing technical decisions, mentoring engineers, and thinking beyond the local scope, this could be the next step for you. ️Head to ourtech blog to find out more about our engineering culture! What you'll be doing: Engineering & Architecture Leadership Lead the design of systems that are scalable, resilient, and fit for purpose, particularly where complexity cuts across team boundaries. Shape the architectural direction of the consumer domain, particularly search, in alignment with our strategic goals. Identify areas where we can increase reuse, improve performance, or make smarter technology decisions. Delivery Impact Partner with EMs and PMs to guide scoping, sequencing, and risk mitigation for large, high-value initiatives. Unblock teams by spotting better ways forward, helping shift delivery patterns or simplifying complexity. Influence outcomes through strong product awareness and a focus on business and user value. Standards & Practices Champion engineering quality, from code structure and testing practices through to observabilityand operational readiness. Spot patterns and inefficiencies in how we build software and collaborate, and help teams adoptbetter ways of working. Influence how we think about platform services, shared capabilities, and long-term sustainabilityof our tech estate. Coaching & Influence Be a source of mentorship and thought partnership for senior engineers and tech leads. Model excellent communication, collaboration, and leadership behaviours across teams. Help us grow our internal technical community, supporting better knowledge sharing and cross-domain learning. We're looking for someone who: Is already operating across multiple teams or domains and has a strong sense of the widertechnical estate. Brings deep experience designing and delivering complex systems with significant business oruser impact. Communicates clearly, adapts to the audience, and helps bring people on the journey. Thinks strategically, balancing technical concerns with product and organisational context. Regularly supports or mentors other engineers and is invested in growing our engineeringculture. Knows how to move between high-level architecture and hands-on technical problem solving asneeded. Is trusted by peers and stakeholders alike, known for their judgement, empathy, and pragmatism. Why This Role? Influence some of the most strategic and visible areas of the business. Shape technical direction in ways that unlock better outcomes for teams and customers. Create the conditions for great engineering across a large, varied and interesting codebase. Help others grow while continuing to grow yourself. Our Approach to AI At Rightmove, we believe software and product are ultimately people problems, and everything we build aims to improve the lives of others. We see AI as a helpful way to create more space for the human side of our work, from understanding real needs to making sure we are solving the right problems in the right way. There is an expectation that you are proactive in exploring how AI can support your own workflow and productivity, and that you approach it with curiosity and an open mind. About Rightmove Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen. We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market. Despite this growth, we've remained a friendly, supportive place to work, with employee still working here! We've done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include: Wecreatevalue by delivering results and building trust with partners and consumers. Wethinkbigger by acting with curiosity and setting bold aspirations. Wecaredeeply by being real, having fun, and valuing diversity. Wemovetogether by being one team - internally collaborative, externally competitive. Wemakea difference by focusing on delivering measurable impact. We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we're a great place to work, we're clearly doing something right! If all of this has caught your eye, you may well be a Rightmover in the making People are the foundation of Rightmove - We'll help you build a career on it. What we offer Cash plan for dental, optical and physio treatments. Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan. 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes. Hybrid working pattern with 2 days in the office. Contributory stakeholder pension. Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life. Competitive compensation package. Paid leave for maternity, paternity, adoption & fertility. Travel Loans, Bike to Work scheme, Rental Deposit Loan. Charitable contributions through Payroll Giving and donation matching. Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more. As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve. By applying, you confirm that you are aged at least 18 or over andthat you've read and understood our Privacy Policy , which explains how we handle and protect your personal information during the recruitment process. Create a Job Alert Interested in building your career at Rightmove Careers? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile What is your desired salary for this role? Your availability or current notice period? Select At Rightmove, we believe the best outcomes come when we connect regularly in person. We operate a hybrid model where colleagues spend at least two days per week in their roles office location, combining flexibility with collaboration. Please confirm below that this working approach works for you. Select I understand that while I may use AI tools to help formulate my answers, my responses should reflect my own experience, style, and judgment. I am aware that my answers will form part of the assessment for this role, and authenticity, relevant experience, and clear examples are important. Select Tell me about your experience with Elasticsearch and the impact it had on a specific project? Can you give an example of when you've influenced technical direction across multiple teams?What was your approach, how did you engage these teams and what was the outcome? Rightmove - Candidate Demographic Thank you for applying to Rightmove - we're so pleased to hear from you. As part of our ongoing commitment to diversity, equity, inclusion . click apply for full job details
Salary: £27,000 - 32,000 per year Requirements 12+ months experience in a helpdesk or IT support role Experience with Windows 10/11 managed support Printer and server management (2016/2019) Management of domains/DNS (GoDaddy, 123 Reg, etc.) Office 365 Admin Centre / Exchange experience SharePoint, OneDrive, and Teams support Networking (DNS, DHCP, TCP/IP) Cybersecurity solutions (AV, email security, web filtering) 2+ years of experience in an MSP environment (preferred) Knowledge of Hyper V / VMware (preferred) VOIP telephony support (3CX, Horizon) (preferred) Remote Desktop solutions (Azure WVD, RDS) (preferred) MDM solutions (Intune, Hexnode, etc.) (preferred) Experience with ConnectWise Manage, Automate RMM tools, and IT Glue (preferred) Responsibilities Logging all actions and ensuring accurate documentation in ConnectWise Answering calls and delivering excellent customer service at all times Meeting individual and team KPI targets in line with Service Desk goals Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required Managing and maintaining IT Glue documentation for customers and internal use Collaborating with the Sales team to provide solutions and recommendations Supporting hosted environments and local infrastructure for clients Diagnosing and resolving technical issues for clients and internal teams Assisting in small to medium sized IT projects as directed by the Service Desk Manager Applying security updates and system upgrades for clients and internal systems Setting up and configuring core servers for clients and internal use Ensuring software licensing records are maintained Providing technical support for both Mac and PC users Technologies Azure Hyper V Support Office 365 Security SharePoint TCP/IP VMware Web Windows Cloud More We are a leading IT service provider looking for a skilled Service Desk Engineer (1st/2nd Line) to join our dynamic and fast paced team. In this role, you will have the opportunity to provide high quality IT support and solutions to a diverse client base. We offer a supportive work environment and are committed to helping you grow in your career. last updated 25 week of 2026
23/06/2026
Full time
Salary: £27,000 - 32,000 per year Requirements 12+ months experience in a helpdesk or IT support role Experience with Windows 10/11 managed support Printer and server management (2016/2019) Management of domains/DNS (GoDaddy, 123 Reg, etc.) Office 365 Admin Centre / Exchange experience SharePoint, OneDrive, and Teams support Networking (DNS, DHCP, TCP/IP) Cybersecurity solutions (AV, email security, web filtering) 2+ years of experience in an MSP environment (preferred) Knowledge of Hyper V / VMware (preferred) VOIP telephony support (3CX, Horizon) (preferred) Remote Desktop solutions (Azure WVD, RDS) (preferred) MDM solutions (Intune, Hexnode, etc.) (preferred) Experience with ConnectWise Manage, Automate RMM tools, and IT Glue (preferred) Responsibilities Logging all actions and ensuring accurate documentation in ConnectWise Answering calls and delivering excellent customer service at all times Meeting individual and team KPI targets in line with Service Desk goals Escalating IT issues to the Senior Service Desk Engineer or Service Desk Manager when required Managing and maintaining IT Glue documentation for customers and internal use Collaborating with the Sales team to provide solutions and recommendations Supporting hosted environments and local infrastructure for clients Diagnosing and resolving technical issues for clients and internal teams Assisting in small to medium sized IT projects as directed by the Service Desk Manager Applying security updates and system upgrades for clients and internal systems Setting up and configuring core servers for clients and internal use Ensuring software licensing records are maintained Providing technical support for both Mac and PC users Technologies Azure Hyper V Support Office 365 Security SharePoint TCP/IP VMware Web Windows Cloud More We are a leading IT service provider looking for a skilled Service Desk Engineer (1st/2nd Line) to join our dynamic and fast paced team. In this role, you will have the opportunity to provide high quality IT support and solutions to a diverse client base. We offer a supportive work environment and are committed to helping you grow in your career. last updated 25 week of 2026
Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer of the sector's digital future. With its software solutions, Aareon connects people, processes, and properties-bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders. As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity. Become part of our international team! Become part of ! We are looking forward to meeting YOU! Salary Range: £65,000 - £75,000 per year Work Location: Hybrid London or Manchester Hours per week: 37.5 Contract Type: Permanent, full-time About Us Aareon's vision is Sustainable spaces for all. Through technology, we enable social housing providers to effectively manage and sustain their properties, fostering better lives for tenants. Our mission is to connect people, process and property, helping social housing providers digitalise critical operations, improve resident experiences and create more effective, sustainable housing services. We provide housing management software and digital solutions for the UK social housing sector, supporting housing associations, local authorities and other registered providers as they manage increasingly complex operational, regulatory and resident expectations. The Role We are looking for a Senior Product Manager with deep UK social housing domain knowledge to help shape the future of our social housing product portfolio. This is not a generic SaaS product role. The successful candidate will understand how social landlords operate, how housing teams make decisions, and how software can improve outcomes across residents, housing officers, repairs teams, asset teams, finance teams, compliance leaders and senior executives. Product management experience is important, but social housing domain expertise is essential. Role Purpose As Senior Product Manager, you will own a strategically important area of our social housing product portfolio and be responsible for understanding the market, customers, regulatory environment and operational workflows, then translating that insight into clear product strategy, roadmap priorities and commercially valuable product outcomes. You may already be a Product Manager, Senior Product Manager or Product Owner in social housing software. You may also come from social housing systems ownership, implementation consultancy, business analysis, digital transformation or operational leadership, provided you can demonstrate strong product thinking and the ability to shape software that customers value. Key Responsibilities Market, Customer and Domain Insight: Act as a credible voice of the UK social housing market, maintaining a strong understanding of customer needs, sector pressures, regulatory change and competitor activity. Use this insight to identify product opportunities and ensure roadmap decisions are grounded in real customer and market evidence. Product Strategy and Roadmap: Own the product strategy and roadmap for your area, balancing customer value, commercial impact, regulatory need, technical health and delivery capacity. Make clear prioritisation decisions and communicate trade-offs confidently to customers, internal teams and senior stakeholders. Product Discovery and Delivery: Work closely with customers, Engineering, Design, Architecture, QA and Data teams to shape valuable, usable and deliverable product outcomes. Lead product discovery, define clear requirements and support delivery through to launch, adoption and iteration. Customer Experience and User Experience: Champion the importance of CX and UX in social housing software, recognising that poor user experience directly impacts adoption, operational efficiency, support demand and resident outcomes. Ensure products are designed around the real workflows of housing teams, residents and partners. Commercial and Go to Market Impact: Connect product decisions to commercial outcomes, including retention, expansion, adoption, differentiation and revenue growth. Support business cases, pricing and packaging discussions, product launches, tender responses and strategic customer conversations. AI, Data and Innovation: Identify opportunities to use AI, automation and data led insight to improve operational efficiency, decision making and customer experience where there is clear customer value. Bring a thoughtful approach to innovation, balancing opportunity with trust, transparency, data protection and sector specific risk. Stakeholder Leadership: Build strong relationships across Product, Engineering, Sales, Marketing, Customer Success, Implementation, Support and senior leadership. Provide clarity on priorities, manage competing demands and represent the product area credibly in both internal and customer facing settings. Essential Experience Deep UK social housing domain experience. This is mandatory. Strong understanding of housing association, local authority or registered provider operations. Experience with housing management systems, tenant/resident portals, repairs platforms, asset systems, compliance systems or other social housing software. Knowledge of core housing workflows such as tenancy management, repairs, voids, allocations, rent, arrears, resident communication, complaints, assets or compliance. Understanding of the operational and regulatory pressures facing UK social landlords. Ability to engage credibly with housing professionals, senior customer stakeholders and internal commercial teams. Product Management Experience Formal product management experience is valuable, but this role is deliberately open to candidates with deep housing expertise who can demonstrate strong product potential. The key requirement is that you understand social housing deeply and can apply that knowledge to build better software. Desirable Experience Experience with platforms such as Aareon, NEC Housing, Civica Cx, MRI, Orchard/Capita, Northgate or other housing management systems. Experience building or managing AI enabled products, automation tools or data led decision support in social housing, local government, public sector or other socially important sectors. Familiarity with using AI in the product management process, including discovery synthesis, workflow analysis, prototyping, product analytics, customer insight or backlog refinement. Understanding of how AI can support operational efficiency while managing risks around trust, transparency, data protection, bias, auditability and customer vulnerability. Experience improving CX and UX in complex operational software environments. Experience with SaaS, cloud native platforms, APIs, integrations, data migration or interoperability. Experience working with Agile delivery teams and tools such as Jira, Azure DevOps, Figma or product analytics platforms. Why Join Us This is an opportunity to shape software used by organisations responsible for delivering essential housing services. You will work on products that sit at the heart of social housing operations: helping providers manage homes, support residents, improve service delivery, strengthen compliance and operate more efficiently. The sector is changing quickly. Customer expectations are rising, regulation is intensifying, and many providers are rethinking their technology landscape. The right person will have a genuine opportunity to influence product direction, customer outcomes and Aareon's position in the UK social housing market.
23/06/2026
Full time
Aareon is Europe's established provider of SaaS solutions for the real estate industry and a pioneer of the sector's digital future. With its software solutions, Aareon connects people, processes, and properties-bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders. As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity. Become part of our international team! Become part of ! We are looking forward to meeting YOU! Salary Range: £65,000 - £75,000 per year Work Location: Hybrid London or Manchester Hours per week: 37.5 Contract Type: Permanent, full-time About Us Aareon's vision is Sustainable spaces for all. Through technology, we enable social housing providers to effectively manage and sustain their properties, fostering better lives for tenants. Our mission is to connect people, process and property, helping social housing providers digitalise critical operations, improve resident experiences and create more effective, sustainable housing services. We provide housing management software and digital solutions for the UK social housing sector, supporting housing associations, local authorities and other registered providers as they manage increasingly complex operational, regulatory and resident expectations. The Role We are looking for a Senior Product Manager with deep UK social housing domain knowledge to help shape the future of our social housing product portfolio. This is not a generic SaaS product role. The successful candidate will understand how social landlords operate, how housing teams make decisions, and how software can improve outcomes across residents, housing officers, repairs teams, asset teams, finance teams, compliance leaders and senior executives. Product management experience is important, but social housing domain expertise is essential. Role Purpose As Senior Product Manager, you will own a strategically important area of our social housing product portfolio and be responsible for understanding the market, customers, regulatory environment and operational workflows, then translating that insight into clear product strategy, roadmap priorities and commercially valuable product outcomes. You may already be a Product Manager, Senior Product Manager or Product Owner in social housing software. You may also come from social housing systems ownership, implementation consultancy, business analysis, digital transformation or operational leadership, provided you can demonstrate strong product thinking and the ability to shape software that customers value. Key Responsibilities Market, Customer and Domain Insight: Act as a credible voice of the UK social housing market, maintaining a strong understanding of customer needs, sector pressures, regulatory change and competitor activity. Use this insight to identify product opportunities and ensure roadmap decisions are grounded in real customer and market evidence. Product Strategy and Roadmap: Own the product strategy and roadmap for your area, balancing customer value, commercial impact, regulatory need, technical health and delivery capacity. Make clear prioritisation decisions and communicate trade-offs confidently to customers, internal teams and senior stakeholders. Product Discovery and Delivery: Work closely with customers, Engineering, Design, Architecture, QA and Data teams to shape valuable, usable and deliverable product outcomes. Lead product discovery, define clear requirements and support delivery through to launch, adoption and iteration. Customer Experience and User Experience: Champion the importance of CX and UX in social housing software, recognising that poor user experience directly impacts adoption, operational efficiency, support demand and resident outcomes. Ensure products are designed around the real workflows of housing teams, residents and partners. Commercial and Go to Market Impact: Connect product decisions to commercial outcomes, including retention, expansion, adoption, differentiation and revenue growth. Support business cases, pricing and packaging discussions, product launches, tender responses and strategic customer conversations. AI, Data and Innovation: Identify opportunities to use AI, automation and data led insight to improve operational efficiency, decision making and customer experience where there is clear customer value. Bring a thoughtful approach to innovation, balancing opportunity with trust, transparency, data protection and sector specific risk. Stakeholder Leadership: Build strong relationships across Product, Engineering, Sales, Marketing, Customer Success, Implementation, Support and senior leadership. Provide clarity on priorities, manage competing demands and represent the product area credibly in both internal and customer facing settings. Essential Experience Deep UK social housing domain experience. This is mandatory. Strong understanding of housing association, local authority or registered provider operations. Experience with housing management systems, tenant/resident portals, repairs platforms, asset systems, compliance systems or other social housing software. Knowledge of core housing workflows such as tenancy management, repairs, voids, allocations, rent, arrears, resident communication, complaints, assets or compliance. Understanding of the operational and regulatory pressures facing UK social landlords. Ability to engage credibly with housing professionals, senior customer stakeholders and internal commercial teams. Product Management Experience Formal product management experience is valuable, but this role is deliberately open to candidates with deep housing expertise who can demonstrate strong product potential. The key requirement is that you understand social housing deeply and can apply that knowledge to build better software. Desirable Experience Experience with platforms such as Aareon, NEC Housing, Civica Cx, MRI, Orchard/Capita, Northgate or other housing management systems. Experience building or managing AI enabled products, automation tools or data led decision support in social housing, local government, public sector or other socially important sectors. Familiarity with using AI in the product management process, including discovery synthesis, workflow analysis, prototyping, product analytics, customer insight or backlog refinement. Understanding of how AI can support operational efficiency while managing risks around trust, transparency, data protection, bias, auditability and customer vulnerability. Experience improving CX and UX in complex operational software environments. Experience with SaaS, cloud native platforms, APIs, integrations, data migration or interoperability. Experience working with Agile delivery teams and tools such as Jira, Azure DevOps, Figma or product analytics platforms. Why Join Us This is an opportunity to shape software used by organisations responsible for delivering essential housing services. You will work on products that sit at the heart of social housing operations: helping providers manage homes, support residents, improve service delivery, strengthen compliance and operate more efficiently. The sector is changing quickly. Customer expectations are rising, regulation is intensifying, and many providers are rethinking their technology landscape. The right person will have a genuine opportunity to influence product direction, customer outcomes and Aareon's position in the UK social housing market.
About the role Lead the end to end delivery of large scale initiatives and/or programmes of optimisation activity across one or more squads as well as ensuring delivery of small change and business as usual (BAU). The Lead Delivery Manager ensures delivery excellence, fosters a high performing delivery culture, and drives continuous improvement. A Senior Delivery Manager is able to manage complex, high risk products, and services. This role sits within our Digital Customer Experience (DCX) tribe. We are striving to create a world class customer experience across our Mobile and Web platforms. We are in control of building this exciting future and are looking for like minded individuals to help make this a reality. We need people with strong backgrounds in digital retail to help us on this journey as we strive to define, design, build and run frictionless experiences that set The Very Group apart from other online retailers. Key Responsibilities Team Leadership and delivery Leads cross disciplinary teams (direct or matrix/internal/third parties) to deliver on time, to cost, with the right quality outcome for the customer. Facilitates squad ceremonies (e.g., stand ups, retrospectives, planning). Monitors and drives the overall progress and performance of their squads and initiatives. Track progress against sprint goals and delivery milestones. Establishes and manages delivery plans and roadmaps for their squads and initiatives. Ensures alignment between delivery plans and dependencies across squads. Collaborates with Product Managers and Business Analysts to refine and prioritise backlogs. Facilitates cross team collaboration and removes blockers. Ensures clear communication and transparency within their delivery teams. Acts as a strong leader and role model demonstrating an excellent delivery mindset and promoting a culture of accountability. Contributes to improving delivery capability across their squads and through their direct reports. Facilitates the delivery of high quality software regularly, repeatedly and predictably using a metric driven approach to continuous improvement. Monitors delivery metrics and optimises ways of working. Fosters a culture of continuous improvement and learning. Supports the Portfolio Manager in raising standards across delivery and implementing strategies to meet our delivery OKRs. Takes part in and supports community forums. Risk and issue management Proactively identifies and manages risks, issues, assumptions and dependencies that could impact their team's delivery and benefit realisation. Manages the escalation process to Portfolio Manager and ePMO. Planning & prioritisation Facilitates planning cycles across squads and contributes to QPP. Works with stakeholders to facilitate the prioritisation of work from a technical and product roadmap perspective. Governance Builds and manages the agreed governance structure across projects, small change and BAU in liaison with ePMO. Ensures all key stakeholders are held accountable for their part of the delivery. Ensures that all key decisions are documented and have the right level of sign off. Monitors and manages delivery performance, risks, and status. Ensures all work is managed in scope and any change requests are managed and impacts surfaced. Resource & Capacity Management Manages allocated squad and team capacity; aligns resourcing to priorities and optimises the allocation of resources. Identifies and resolves resource bottlenecks in liaison with the Portfolio Manager. Financial Management Manages budget allocations and tracks spend across their allocated squads and initiatives. Ensures that regular cost reviews are held ensuring that any issues are escalated. Supports the creation of business cases and benefits tracking. Acts to support decision making through provision of advice and information to senior management regarding investments and priorities. Stakeholder Engagement Engages regularly and builds productive relationships with senior leaders, Heads of Product, Heads of Tech, and delivery teams. Provides clear communication on progress, risks, and changes to the ePMO and business stakeholders. Change Management Supports effective transition of changes into BAU. Reporting & MI Provides regular initiative and roadmap updates ensuring risks are highlighted and mitigation plans are in place. Delivers accurate and timely reporting on KPIs and delivery metrics. About you The Lead Delivery Manager is an experienced delivery professional who role models excellent delivery practices. Proven ability to govern large, complex, and cross functional initiatives. Good commercial and financial acumen. Proficient in Agile delivery models. Can recognise when something does not work and encourage a mindset of experimentation. Able to listen to the needs of technical and business stakeholders and interpret them. Bias towards action, always finding ways to remove barriers to rapid delivery. Strong stakeholder and 3rd party management skills. Manages stakeholder expectations and facilitates discussions about high risk and complexity even within constrained timescales. Actively addresses the most complicated risks, issues and dependencies, including where ownership exists outside the team or no clear ownership exists. Can identify dependencies in plans across services and coordinate delivery. Engages colleagues with enthusiasm and commitment. They are able to bring people together to form a motivated team. Ability to coach and mentor delivery leads. Excellent conflict resolution skills. Knows how to optimise the delivery flow of teams, managing the pace and tempo. Fully understands the environment they work in and can prioritise the most important or highest value tasks. Has the ability to reflect and be resilient. Some of our benefits Flexible, hybrid working model. Inclusive culture and environment. £6,500 flexible benefits allowance to suit your needs. 30 days holiday + bank holidays. LinkedIn learning access. Bonus potential (performance and business related). Up to 25% discount on Very.co.uk. Matched pension up to 6%. Diversity, inclusion and equal opportunities We're building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don't discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via . We'll be happy to support you. We're a Disability Confident Committed Employer and have nine brilliant colleague networks- including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.
23/06/2026
Full time
About the role Lead the end to end delivery of large scale initiatives and/or programmes of optimisation activity across one or more squads as well as ensuring delivery of small change and business as usual (BAU). The Lead Delivery Manager ensures delivery excellence, fosters a high performing delivery culture, and drives continuous improvement. A Senior Delivery Manager is able to manage complex, high risk products, and services. This role sits within our Digital Customer Experience (DCX) tribe. We are striving to create a world class customer experience across our Mobile and Web platforms. We are in control of building this exciting future and are looking for like minded individuals to help make this a reality. We need people with strong backgrounds in digital retail to help us on this journey as we strive to define, design, build and run frictionless experiences that set The Very Group apart from other online retailers. Key Responsibilities Team Leadership and delivery Leads cross disciplinary teams (direct or matrix/internal/third parties) to deliver on time, to cost, with the right quality outcome for the customer. Facilitates squad ceremonies (e.g., stand ups, retrospectives, planning). Monitors and drives the overall progress and performance of their squads and initiatives. Track progress against sprint goals and delivery milestones. Establishes and manages delivery plans and roadmaps for their squads and initiatives. Ensures alignment between delivery plans and dependencies across squads. Collaborates with Product Managers and Business Analysts to refine and prioritise backlogs. Facilitates cross team collaboration and removes blockers. Ensures clear communication and transparency within their delivery teams. Acts as a strong leader and role model demonstrating an excellent delivery mindset and promoting a culture of accountability. Contributes to improving delivery capability across their squads and through their direct reports. Facilitates the delivery of high quality software regularly, repeatedly and predictably using a metric driven approach to continuous improvement. Monitors delivery metrics and optimises ways of working. Fosters a culture of continuous improvement and learning. Supports the Portfolio Manager in raising standards across delivery and implementing strategies to meet our delivery OKRs. Takes part in and supports community forums. Risk and issue management Proactively identifies and manages risks, issues, assumptions and dependencies that could impact their team's delivery and benefit realisation. Manages the escalation process to Portfolio Manager and ePMO. Planning & prioritisation Facilitates planning cycles across squads and contributes to QPP. Works with stakeholders to facilitate the prioritisation of work from a technical and product roadmap perspective. Governance Builds and manages the agreed governance structure across projects, small change and BAU in liaison with ePMO. Ensures all key stakeholders are held accountable for their part of the delivery. Ensures that all key decisions are documented and have the right level of sign off. Monitors and manages delivery performance, risks, and status. Ensures all work is managed in scope and any change requests are managed and impacts surfaced. Resource & Capacity Management Manages allocated squad and team capacity; aligns resourcing to priorities and optimises the allocation of resources. Identifies and resolves resource bottlenecks in liaison with the Portfolio Manager. Financial Management Manages budget allocations and tracks spend across their allocated squads and initiatives. Ensures that regular cost reviews are held ensuring that any issues are escalated. Supports the creation of business cases and benefits tracking. Acts to support decision making through provision of advice and information to senior management regarding investments and priorities. Stakeholder Engagement Engages regularly and builds productive relationships with senior leaders, Heads of Product, Heads of Tech, and delivery teams. Provides clear communication on progress, risks, and changes to the ePMO and business stakeholders. Change Management Supports effective transition of changes into BAU. Reporting & MI Provides regular initiative and roadmap updates ensuring risks are highlighted and mitigation plans are in place. Delivers accurate and timely reporting on KPIs and delivery metrics. About you The Lead Delivery Manager is an experienced delivery professional who role models excellent delivery practices. Proven ability to govern large, complex, and cross functional initiatives. Good commercial and financial acumen. Proficient in Agile delivery models. Can recognise when something does not work and encourage a mindset of experimentation. Able to listen to the needs of technical and business stakeholders and interpret them. Bias towards action, always finding ways to remove barriers to rapid delivery. Strong stakeholder and 3rd party management skills. Manages stakeholder expectations and facilitates discussions about high risk and complexity even within constrained timescales. Actively addresses the most complicated risks, issues and dependencies, including where ownership exists outside the team or no clear ownership exists. Can identify dependencies in plans across services and coordinate delivery. Engages colleagues with enthusiasm and commitment. They are able to bring people together to form a motivated team. Ability to coach and mentor delivery leads. Excellent conflict resolution skills. Knows how to optimise the delivery flow of teams, managing the pace and tempo. Fully understands the environment they work in and can prioritise the most important or highest value tasks. Has the ability to reflect and be resilient. Some of our benefits Flexible, hybrid working model. Inclusive culture and environment. £6,500 flexible benefits allowance to suit your needs. 30 days holiday + bank holidays. LinkedIn learning access. Bonus potential (performance and business related). Up to 25% discount on Very.co.uk. Matched pension up to 6%. Diversity, inclusion and equal opportunities We're building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don't discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via . We'll be happy to support you. We're a Disability Confident Committed Employer and have nine brilliant colleague networks- including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.
Senior Business Development Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're looking for a Senior Business Development Manager to join our team at our head office in Bracknell, Berkshire. This is a senior sales role, responsible for securing complex, high-value new business opportunities and driving revenue growth across assigned markets, sectors, or geographical regions. If you are an experienced sales professional with a proven track record of closing major deals, developing strategic customer relationships, and delivering against ambitious sales targets, we'd love to hear from you. What we are looking for We're seeking an experienced and commercially focused Senior Business Development Manager to join our Sales team. You'll be responsible for identifying, developing, and closing complex sales opportunities, whilst building strong relationships with key stakeholders and delivering solutions that meet customer requirements. You will also support the development of less experienced colleagues through mentoring and knowledge sharing. This role would suit an experienced business development professional with a strong background in SaaS, technology, or a related industry, who is comfortable managing large opportunities from initial engagement through to successful contract award. Location This role is based in our head office in Bracknell, Berkshire. Regular travel to customer sites will be required. Key responsibilities of the role Strategic Account Planning: Achieve revenue and margin targets from new customers on a monthly, quarterly, and annual basis Develop and execute sales strategies to meet or exceed revenue targets within assigned regions, sectors, or market areas Work with Marketing and other internal teams to identify and target prospective customers Develop account-specific sales strategies and plans Identify and prioritise key accounts and opportunities Provide accurate forecasting through effective management of sales opportunities Maintain accurate sales activity, pipeline, and forecasting information within CRM systems Customer Relationships & Satisfaction: Build and maintain strong relationships with decision-makers, influencers, and key stakeholders within target organisations Drive the promotion and sale of additional services to customers Maintain a detailed understanding of customer objectives and key personnel Prepare and deliver proposals, quotations, and presentations tailored to customer requirements Manage customer expectations throughout the sales and delivery lifecycle Work closely with internal teams to ensure customer satisfaction and successful outcomes Bid & Tender Management: Work closely with Presales, Delivery, Support, and bid teams to secure new business opportunities Lead, contribute to, and coordinate virtual bid teams to deliver high-quality tenders and proposals Fully qualify opportunities to ensure customer requirements are clearly understood Take overall responsibility for assigned opportunities through to conclusion Ensure all bid and tender activities are completed to a high standard and within required timescales Product & Sales Expertise: Maintain a strong understanding of Content Guru's products, services, and supporting technologies Conduct detailed needs assessments and solution presentations to demonstrate the value of the storm platform Monitor industry developments, market trends, and competitor activity Support brand and marketing activities where required Provide mentoring and guidance to less experienced sales colleagues Maintain regular communication with Sales leadership regarding opportunities and performance About you Bachelor's degree or substantial equivalent experience Good experience managing or closing major accounts, typically of at least five years Substantial experience within a SaaS, technology, or related industry Demonstrable track record of meeting or exceeding sales targets Experience using CRM systems and sales management tools Strong interpersonal, influencing, and negotiation skills Excellent communication and presentation skills, with the ability to adapt style to different audiences Strong consultative selling skills, including prospecting, listening, presenting, and closing Commercially aware and numerate, with the ability to develop accurate cost models and achieve margin targets Excellent attention to detail Experience selling through channel or indirect partners would be advantageous Experience selling to international customers would be advantageous Experience within telecommunications or specific industry verticals such as utilities or healthcare would be advantageous Previous experience mentoring or supporting colleagues would be beneficial About the Company Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and Australia, our award-winning cloud technology powers mission-critical services for some of the world's biggest organisations. Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy - over any channel, anytime, anywhere. We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.
23/06/2026
Full time
Senior Business Development Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're looking for a Senior Business Development Manager to join our team at our head office in Bracknell, Berkshire. This is a senior sales role, responsible for securing complex, high-value new business opportunities and driving revenue growth across assigned markets, sectors, or geographical regions. If you are an experienced sales professional with a proven track record of closing major deals, developing strategic customer relationships, and delivering against ambitious sales targets, we'd love to hear from you. What we are looking for We're seeking an experienced and commercially focused Senior Business Development Manager to join our Sales team. You'll be responsible for identifying, developing, and closing complex sales opportunities, whilst building strong relationships with key stakeholders and delivering solutions that meet customer requirements. You will also support the development of less experienced colleagues through mentoring and knowledge sharing. This role would suit an experienced business development professional with a strong background in SaaS, technology, or a related industry, who is comfortable managing large opportunities from initial engagement through to successful contract award. Location This role is based in our head office in Bracknell, Berkshire. Regular travel to customer sites will be required. Key responsibilities of the role Strategic Account Planning: Achieve revenue and margin targets from new customers on a monthly, quarterly, and annual basis Develop and execute sales strategies to meet or exceed revenue targets within assigned regions, sectors, or market areas Work with Marketing and other internal teams to identify and target prospective customers Develop account-specific sales strategies and plans Identify and prioritise key accounts and opportunities Provide accurate forecasting through effective management of sales opportunities Maintain accurate sales activity, pipeline, and forecasting information within CRM systems Customer Relationships & Satisfaction: Build and maintain strong relationships with decision-makers, influencers, and key stakeholders within target organisations Drive the promotion and sale of additional services to customers Maintain a detailed understanding of customer objectives and key personnel Prepare and deliver proposals, quotations, and presentations tailored to customer requirements Manage customer expectations throughout the sales and delivery lifecycle Work closely with internal teams to ensure customer satisfaction and successful outcomes Bid & Tender Management: Work closely with Presales, Delivery, Support, and bid teams to secure new business opportunities Lead, contribute to, and coordinate virtual bid teams to deliver high-quality tenders and proposals Fully qualify opportunities to ensure customer requirements are clearly understood Take overall responsibility for assigned opportunities through to conclusion Ensure all bid and tender activities are completed to a high standard and within required timescales Product & Sales Expertise: Maintain a strong understanding of Content Guru's products, services, and supporting technologies Conduct detailed needs assessments and solution presentations to demonstrate the value of the storm platform Monitor industry developments, market trends, and competitor activity Support brand and marketing activities where required Provide mentoring and guidance to less experienced sales colleagues Maintain regular communication with Sales leadership regarding opportunities and performance About you Bachelor's degree or substantial equivalent experience Good experience managing or closing major accounts, typically of at least five years Substantial experience within a SaaS, technology, or related industry Demonstrable track record of meeting or exceeding sales targets Experience using CRM systems and sales management tools Strong interpersonal, influencing, and negotiation skills Excellent communication and presentation skills, with the ability to adapt style to different audiences Strong consultative selling skills, including prospecting, listening, presenting, and closing Commercially aware and numerate, with the ability to develop accurate cost models and achieve margin targets Excellent attention to detail Experience selling through channel or indirect partners would be advantageous Experience selling to international customers would be advantageous Experience within telecommunications or specific industry verticals such as utilities or healthcare would be advantageous Previous experience mentoring or supporting colleagues would be beneficial About the Company Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece, and Australia, our award-winning cloud technology powers mission-critical services for some of the world's biggest organisations. Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We exist to make engagement easy - over any channel, anytime, anywhere. We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.
