Infrastructure Analyst - Endpoint Patching & Vulnerability - 12 Months FTC: Endpoint Platforms, SCCM/MECM, Intune, MS O365, MS Defender, Meraki Systems, Apple Business Manager. 12 Month Fixed Term Contract | Birmingham, West Midlands (Hybrid) | £50,000 - £55,000 per annum Join an award - winning business to play a critical role in protecting & strengthening their digital estate. This is a rare opportunity for an experienced Infrastructure Analyst to take ownership of endpoint patching, vulnerability remediation and compliance across a large, complex Windows environment. Working hand-in-hand with Information Security, you'll make a real, measurable impact from day one. What you'll be doing: Partner with Information Security to understand vulnerability findings, agree priorities and deliver timely remediation. Coordinate, test and deploy Windows OS and application patches in line with change and release processes. Manage enterprise Endpoint platforms including SCCM/MECM, Intune, Meraki Systems Manager, Apple Business Manager, Microsoft 365 and Microsoft Defender. Support Endpoint-related projects including Windows upgrades and security tooling improvements. Maintain patching schedules, deployment rings and maintenance windows to minimise business disruption. Monitor patching outcomes, resolve failures and drive compliance across the estate. Produce clear compliance, remediation and audit-ready reporting for technical and non-technical stakeholders. Create and maintain high-quality documentation, runbooks and knowledge articles. Provide technical consultancy to projects and third-party partners. What you'll bring: Strong experience managing Windows endpoint platforms and life cycle management. Hands-on expertise with SCCM/MECM, Microsoft Intune and endpoint update policies. Good working knowledge of Meraki Systems Manager and mobile platforms (iOS/Android). Deep understanding of OS and third-party patch management and vulnerability remediation. Ability to work to risk-based priorities (severity, CVSS and remediation SLAs). Strong PowerShell skills to automate and optimise endpoint operations. Proven troubleshooting skills for complex patching and compliance issues. Experience working within a structured ITIL/change-managed environment. What you'll receive: £50,000 - £55,000 per annum (12-month Fixed Term Contract). 35-hour working week with flexibility to support work-life balance. Hybrid Working 26 days annual leave plus bank holidays. Generous Pension Private medical cover, dental plan, cycle-to-work and wellbeing schemes. Call Experis IT
02/04/2026
Infrastructure Analyst - Endpoint Patching & Vulnerability - 12 Months FTC: Endpoint Platforms, SCCM/MECM, Intune, MS O365, MS Defender, Meraki Systems, Apple Business Manager. 12 Month Fixed Term Contract | Birmingham, West Midlands (Hybrid) | £50,000 - £55,000 per annum Join an award - winning business to play a critical role in protecting & strengthening their digital estate. This is a rare opportunity for an experienced Infrastructure Analyst to take ownership of endpoint patching, vulnerability remediation and compliance across a large, complex Windows environment. Working hand-in-hand with Information Security, you'll make a real, measurable impact from day one. What you'll be doing: Partner with Information Security to understand vulnerability findings, agree priorities and deliver timely remediation. Coordinate, test and deploy Windows OS and application patches in line with change and release processes. Manage enterprise Endpoint platforms including SCCM/MECM, Intune, Meraki Systems Manager, Apple Business Manager, Microsoft 365 and Microsoft Defender. Support Endpoint-related projects including Windows upgrades and security tooling improvements. Maintain patching schedules, deployment rings and maintenance windows to minimise business disruption. Monitor patching outcomes, resolve failures and drive compliance across the estate. Produce clear compliance, remediation and audit-ready reporting for technical and non-technical stakeholders. Create and maintain high-quality documentation, runbooks and knowledge articles. Provide technical consultancy to projects and third-party partners. What you'll bring: Strong experience managing Windows endpoint platforms and life cycle management. Hands-on expertise with SCCM/MECM, Microsoft Intune and endpoint update policies. Good working knowledge of Meraki Systems Manager and mobile platforms (iOS/Android). Deep understanding of OS and third-party patch management and vulnerability remediation. Ability to work to risk-based priorities (severity, CVSS and remediation SLAs). Strong PowerShell skills to automate and optimise endpoint operations. Proven troubleshooting skills for complex patching and compliance issues. Experience working within a structured ITIL/change-managed environment. What you'll receive: £50,000 - £55,000 per annum (12-month Fixed Term Contract). 35-hour working week with flexibility to support work-life balance. Hybrid Working 26 days annual leave plus bank holidays. Generous Pension Private medical cover, dental plan, cycle-to-work and wellbeing schemes. Call Experis IT
Experienced, hands-on Application Support Transition Analyst required to manage transition of enterprise applications into BAU support and ensure operational stability across Salesforce ecosystems and floorplan design platforms. Key Responsibilities Lead application transition, readiness, and knowledge transfer Support releases, stabilisation, and BAU operations Ensure complete support documentation and monitoring in place Manage incidents, problems, and changes (ITIL) Coordinate cross-team issue resolution and RCA Engage stakeholders and provide status reporting Essential Skills 5-7 years' experience in Application Support/Transition roles Salesforce (Data Cloud, CRM), MuleSoft, API integrations SaaS support within AWS/Azure environments Floorplan design tools experience (AutoCAD, Revit, ExpoCAD, Autodesk) ITIL processes and ITSM tools (ServiceNow/Jira) Strong stakeholder management, problem-solving, and communication skills Desirable Adobe Sign, DocuSign, Conga Hybrid role - 2 days per week in Richmond. upon Thames offices.
02/04/2026
Contractor
Experienced, hands-on Application Support Transition Analyst required to manage transition of enterprise applications into BAU support and ensure operational stability across Salesforce ecosystems and floorplan design platforms. Key Responsibilities Lead application transition, readiness, and knowledge transfer Support releases, stabilisation, and BAU operations Ensure complete support documentation and monitoring in place Manage incidents, problems, and changes (ITIL) Coordinate cross-team issue resolution and RCA Engage stakeholders and provide status reporting Essential Skills 5-7 years' experience in Application Support/Transition roles Salesforce (Data Cloud, CRM), MuleSoft, API integrations SaaS support within AWS/Azure environments Floorplan design tools experience (AutoCAD, Revit, ExpoCAD, Autodesk) ITIL processes and ITSM tools (ServiceNow/Jira) Strong stakeholder management, problem-solving, and communication skills Desirable Adobe Sign, DocuSign, Conga Hybrid role - 2 days per week in Richmond. upon Thames offices.
This top global law firm are looking for a Finance Systems Analyst to join their global Finance Systems team, supporting finance users across multiple regions. The team works closely with Technology and Finance stakeholders to support, enhance, and develop a portfolio of finance applications used internationally. This role plays a key part in delivering system improvements, upgrades, and integrations across core finance platforms. You will work in an agile environment, collaborating with IT, vendors, and business users to translate requirements into effective system solutions. Key Systems Supported Elite 3E Intapp Time Emburse Expense and Invoice OneStream (budgeting and GL reporting) Paperless Billing (Nth Degree) Edicom e-Invoicing eBillingHub BI and reporting solutions (Analysis Services, SSRS, vendor dashboards) Key Responsibilities Systems Analysis & Support Analyse finance systems to identify gaps, inefficiencies, and improvement opportunities Translate finance and business requirements into functional system specifications Provide day-to-day system support, troubleshooting, and root-cause analysis Ensure data integrity, accuracy, and consistency across systems System Upgrades & Enhancements Support system upgrades, patches, and new releases Coordinate and support testing activities (unit, integration, UAT) Assess the impact of changes on finance processes, controls, and reporting Work with IT teams and vendors to ensure smooth implementations Maintain system configurations and core setups in test environments Product & Change Delivery Assist with managing the finance systems product backlog and roadmap Develop user stories and define acceptance criteria Plan and support incremental releases into UAT and production Prepare documentation and support sign-off processes Process Improvement Identify opportunities to automate manual finance processes Recommend system-driven improvements to efficiency and controls Document system processes, configurations, and changes Support post-upgrade stabilisation and optimisation Stakeholder Engagement Act as a liaison between Finance, IT, and third-party vendors Collaborate with global teams and senior stakeholders Deliver training and guidance to finance users Communicate timelines, risks, and impacts clearly Skills & Experience Essential Experience working with finance systems in a professional environment Experience with Elite 3E and its data structures Strong systems and business analysis skills Excellent problem-solving and troubleshooting capability Experience supporting system upgrades and testing activities Understanding of accounting systems, including multi-company and multi-currency environments Strong stakeholder management and communication skills Ability to work collaboratively in a fast-paced, global environment Desirable Accounting qualification Background in legal or professional services Experience with the Software Development Life Cycle Use of Azure DevOps Advanced T-SQL skills Business Analysis or QA experience What's on Offer A collaborative, international working environment Exposure to a wide range of stakeholders, including senior management Ongoing technical and professional development opportunities Flexible and agile working arrangements If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
01/04/2026
Full time
This top global law firm are looking for a Finance Systems Analyst to join their global Finance Systems team, supporting finance users across multiple regions. The team works closely with Technology and Finance stakeholders to support, enhance, and develop a portfolio of finance applications used internationally. This role plays a key part in delivering system improvements, upgrades, and integrations across core finance platforms. You will work in an agile environment, collaborating with IT, vendors, and business users to translate requirements into effective system solutions. Key Systems Supported Elite 3E Intapp Time Emburse Expense and Invoice OneStream (budgeting and GL reporting) Paperless Billing (Nth Degree) Edicom e-Invoicing eBillingHub BI and reporting solutions (Analysis Services, SSRS, vendor dashboards) Key Responsibilities Systems Analysis & Support Analyse finance systems to identify gaps, inefficiencies, and improvement opportunities Translate finance and business requirements into functional system specifications Provide day-to-day system support, troubleshooting, and root-cause analysis Ensure data integrity, accuracy, and consistency across systems System Upgrades & Enhancements Support system upgrades, patches, and new releases Coordinate and support testing activities (unit, integration, UAT) Assess the impact of changes on finance processes, controls, and reporting Work with IT teams and vendors to ensure smooth implementations Maintain system configurations and core setups in test environments Product & Change Delivery Assist with managing the finance systems product backlog and roadmap Develop user stories and define acceptance criteria Plan and support incremental releases into UAT and production Prepare documentation and support sign-off processes Process Improvement Identify opportunities to automate manual finance processes Recommend system-driven improvements to efficiency and controls Document system processes, configurations, and changes Support post-upgrade stabilisation and optimisation Stakeholder Engagement Act as a liaison between Finance, IT, and third-party vendors Collaborate with global teams and senior stakeholders Deliver training and guidance to finance users Communicate timelines, risks, and impacts clearly Skills & Experience Essential Experience working with finance systems in a professional environment Experience with Elite 3E and its data structures Strong systems and business analysis skills Excellent problem-solving and troubleshooting capability Experience supporting system upgrades and testing activities Understanding of accounting systems, including multi-company and multi-currency environments Strong stakeholder management and communication skills Ability to work collaboratively in a fast-paced, global environment Desirable Accounting qualification Background in legal or professional services Experience with the Software Development Life Cycle Use of Azure DevOps Advanced T-SQL skills Business Analysis or QA experience What's on Offer A collaborative, international working environment Exposure to a wide range of stakeholders, including senior management Ongoing technical and professional development opportunities Flexible and agile working arrangements If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
JOB ROLE - APPLICATION SUPPORT ANALYST LOCATION - BIRMINGHAM (3 OFFICE DAYS PER WEEK) DURATION - FIXED TERM CONTRACT (RUNNING UNTIL END OF 2026) SALARY - £51,102 We are working with a Midlands based Purpose-Led Organisation who deliver care and community services at Scale, who are looking for an Application Support Analyst to join their Technology & Transformation team.You will be focused on providing 2nd and 3rd line support across key business systems, liaising with stakeholders on delivering system improvements, enhancements and testing, and you will support the Application Support Manager with ongoing development and optimisation of their applications. Specific experience with Housing Management Systems is essential. KEY RESPONSIBILITIES: - Act as 2nd and 3rd line support for key business systems.- Work with the Service Desk team to share knowledge and best practices. - Work with the Application Support Manager to identify and engage with business stakeholders to understand the business strategy and demands.- Contribute to the change and upgrade roadmap for key business systems. - Work with the Application Support Manager to plan and deliver upgrades and implementations with testing schedules and release programmes. KEY EXPERIENCE: - Experience working in Application Support/System Analysis Roles, particularly as a 2nd and/or 3rd line analyst.- Experience working with Housing Management Software, specifically with Northgate is desirable.- Experience of configuration, coding and testing within specialist applications.- Experience working with SQL databases, writing queries and stored procedures.- Experience of software testing and script development, in traditional and agile environments.- Stakeholder engagement and communication with the ability to hit the ground running in a fast-paced environment. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
01/04/2026
Full time
JOB ROLE - APPLICATION SUPPORT ANALYST LOCATION - BIRMINGHAM (3 OFFICE DAYS PER WEEK) DURATION - FIXED TERM CONTRACT (RUNNING UNTIL END OF 2026) SALARY - £51,102 We are working with a Midlands based Purpose-Led Organisation who deliver care and community services at Scale, who are looking for an Application Support Analyst to join their Technology & Transformation team.You will be focused on providing 2nd and 3rd line support across key business systems, liaising with stakeholders on delivering system improvements, enhancements and testing, and you will support the Application Support Manager with ongoing development and optimisation of their applications. Specific experience with Housing Management Systems is essential. KEY RESPONSIBILITIES: - Act as 2nd and 3rd line support for key business systems.- Work with the Service Desk team to share knowledge and best practices. - Work with the Application Support Manager to identify and engage with business stakeholders to understand the business strategy and demands.- Contribute to the change and upgrade roadmap for key business systems. - Work with the Application Support Manager to plan and deliver upgrades and implementations with testing schedules and release programmes. KEY EXPERIENCE: - Experience working in Application Support/System Analysis Roles, particularly as a 2nd and/or 3rd line analyst.- Experience working with Housing Management Software, specifically with Northgate is desirable.- Experience of configuration, coding and testing within specialist applications.- Experience working with SQL databases, writing queries and stored procedures.- Experience of software testing and script development, in traditional and agile environments.- Stakeholder engagement and communication with the ability to hit the ground running in a fast-paced environment. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
Service Assurance Analyst Service Assurance Lead, Service Design, Service Transition, Service Operations, SLA, Service Level Agreements, Digital Services, Service Acceptance Criteria, PRISM Governance, Continuous Service Improvement Plans (CSIP), ITIL Framework, Third-party Management Daily Rate: £400-£475 (via Umbrella) Contract Duration: 6 months initial 3 days per week on-site in Warrington, 2 WFH We are seeking a Service Assurance Analyst to join our team on a contract basis. The role involves contributing to various stages of service design, transition, and operations, ensuring that service level agreements (SLAs) are realistic and met. This position requires a blend of technical understanding and excellent stakeholder management skills. Day-to-day of the role: Contribute to the design and production of Digital Services related processes and documentation. Provide service governance for projects through Service Acceptance Criteria and PRISM Governance. Communicate effectively with all stakeholders before, during, and after changes delivered by Digital Operations & Project Delivery. Document and disseminate knowledge gained during the test, change, release, and deployment phases to all relevant parties. Ensure new or changed services are accepted by the business and stakeholders before implementation. Assist with the implementation of Continuous Service Improvement Plans (CSIPs) within the Digital Operations function. Monitor and respond appropriately to day-to-day customer/client issues to ensure resolution. Promote a positive image for Digital Operations, building and sustaining strong working relationships. Work with third parties to ensure they deliver maximum value to the business. Make decisions based on process and experience, and identify ways to improve existing services. Required Skills & Qualifications: Excellent verbal and written communication skills; ability to present information effectively to a broad audience. Analytical and methodical, able to work through ambiguity. Experience working with multiple third parties at all levels and managing multiple priorities. Good awareness of financial and commercial commitments and liabilities, and the impact of unsuccessful change implementation. Strong experience in project management methodology, including delivery methods and testing lifecycle. Understanding of technology, infrastructure, telecommunications, and networks, with the ability to translate technical information for business users. Excellent customer service attitude, communication, and interpersonal skills including strong influencing and stakeholder management. Broad business knowledge, including understanding of 'end-to-end' process operation. ITIL Foundation qualified (v3 or 4), or experience working within an ITIL framework, and willingness to work towards qualification. In the first instance please submit your CV.
01/04/2026
Contractor
Service Assurance Analyst Service Assurance Lead, Service Design, Service Transition, Service Operations, SLA, Service Level Agreements, Digital Services, Service Acceptance Criteria, PRISM Governance, Continuous Service Improvement Plans (CSIP), ITIL Framework, Third-party Management Daily Rate: £400-£475 (via Umbrella) Contract Duration: 6 months initial 3 days per week on-site in Warrington, 2 WFH We are seeking a Service Assurance Analyst to join our team on a contract basis. The role involves contributing to various stages of service design, transition, and operations, ensuring that service level agreements (SLAs) are realistic and met. This position requires a blend of technical understanding and excellent stakeholder management skills. Day-to-day of the role: Contribute to the design and production of Digital Services related processes and documentation. Provide service governance for projects through Service Acceptance Criteria and PRISM Governance. Communicate effectively with all stakeholders before, during, and after changes delivered by Digital Operations & Project Delivery. Document and disseminate knowledge gained during the test, change, release, and deployment phases to all relevant parties. Ensure new or changed services are accepted by the business and stakeholders before implementation. Assist with the implementation of Continuous Service Improvement Plans (CSIPs) within the Digital Operations function. Monitor and respond appropriately to day-to-day customer/client issues to ensure resolution. Promote a positive image for Digital Operations, building and sustaining strong working relationships. Work with third parties to ensure they deliver maximum value to the business. Make decisions based on process and experience, and identify ways to improve existing services. Required Skills & Qualifications: Excellent verbal and written communication skills; ability to present information effectively to a broad audience. Analytical and methodical, able to work through ambiguity. Experience working with multiple third parties at all levels and managing multiple priorities. Good awareness of financial and commercial commitments and liabilities, and the impact of unsuccessful change implementation. Strong experience in project management methodology, including delivery methods and testing lifecycle. Understanding of technology, infrastructure, telecommunications, and networks, with the ability to translate technical information for business users. Excellent customer service attitude, communication, and interpersonal skills including strong influencing and stakeholder management. Broad business knowledge, including understanding of 'end-to-end' process operation. ITIL Foundation qualified (v3 or 4), or experience working within an ITIL framework, and willingness to work towards qualification. In the first instance please submit your CV.
Finance Systems Analyst (Fixed-Term Contract) Location: London (Hybrid) Department: Finance About the Role We're partnered with a high growth specialist Bank that is looking for a proactive and detail-oriented Finance Systems Analyst to join a dynamic finance team. This is an exciting opportunity to contribute to the delivery of a technology-led finance function, supporting systems, data integrity, and process improvements. The successful candidate will play a key role in maintaining financial systems, supporting change initiatives, and acting as a representative for Finance across wider business projects. Key Responsibilities Support the finance team in managing systems, data, and processes to ensure reliable and accurate financial information. Take ownership of system reconciliations and ensure discrepancies are investigated and resolved. Monitor, track, and help resolve daily system issues, ensuring clear communication with stakeholders. Assist with testing activities across finance-related projects, including user acceptance testing for system enhancements and process changes. Respond to system queries, troubleshoot issues, and escalate where appropriate. Perform data validation checks, maintain accurate system records, and carry out routine quality assurance tasks. Contribute to risk management activities, including maintaining the finance risk register and supporting periodic reviews. Support change initiatives by assisting with impact assessments, testing, and implementation of system updates. Attend cross-functional working groups focused on system and process improvements. Stay up to date with developments in business operations and finance systems across the organisation. Assist in documenting system changes and ensuring all updates are accurately recorded. Provide support during periodic system releases, including testing and communication with stakeholders. Contribute to ad hoc tasks and projects as required by the team. Requirements: You must be immediately available to start or on a short notice period (max 2 weeks) You must come from a Finance Systems background within the Financial Services sector and must be familiar with data extraction, transformation, and reporting techniques. Proficiency in Microsoft Excel and experience using Power BI or similar visualisation tools. Exposure to tools such as SQL, Alteryx, or similar data analysis platforms. Experience working with finance systems, reporting tools, or data-focused roles. Strong organisational ability with the capacity to manage multiple priorities and deadlines. Clear communication skills and the confidence to work collaboratively across teams. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit and for our privacy policy.
01/04/2026
Contractor
Finance Systems Analyst (Fixed-Term Contract) Location: London (Hybrid) Department: Finance About the Role We're partnered with a high growth specialist Bank that is looking for a proactive and detail-oriented Finance Systems Analyst to join a dynamic finance team. This is an exciting opportunity to contribute to the delivery of a technology-led finance function, supporting systems, data integrity, and process improvements. The successful candidate will play a key role in maintaining financial systems, supporting change initiatives, and acting as a representative for Finance across wider business projects. Key Responsibilities Support the finance team in managing systems, data, and processes to ensure reliable and accurate financial information. Take ownership of system reconciliations and ensure discrepancies are investigated and resolved. Monitor, track, and help resolve daily system issues, ensuring clear communication with stakeholders. Assist with testing activities across finance-related projects, including user acceptance testing for system enhancements and process changes. Respond to system queries, troubleshoot issues, and escalate where appropriate. Perform data validation checks, maintain accurate system records, and carry out routine quality assurance tasks. Contribute to risk management activities, including maintaining the finance risk register and supporting periodic reviews. Support change initiatives by assisting with impact assessments, testing, and implementation of system updates. Attend cross-functional working groups focused on system and process improvements. Stay up to date with developments in business operations and finance systems across the organisation. Assist in documenting system changes and ensuring all updates are accurately recorded. Provide support during periodic system releases, including testing and communication with stakeholders. Contribute to ad hoc tasks and projects as required by the team. Requirements: You must be immediately available to start or on a short notice period (max 2 weeks) You must come from a Finance Systems background within the Financial Services sector and must be familiar with data extraction, transformation, and reporting techniques. Proficiency in Microsoft Excel and experience using Power BI or similar visualisation tools. Exposure to tools such as SQL, Alteryx, or similar data analysis platforms. Experience working with finance systems, reporting tools, or data-focused roles. Strong organisational ability with the capacity to manage multiple priorities and deadlines. Clear communication skills and the confidence to work collaboratively across teams. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit and for our privacy policy.
D365 Technical Support Analyst - Join Our Team I'm currently looking for a D365 Technical Support Analyst to join our Technology & Change team. This is a key role for us - we need someone who enjoys problem-solving, is confident supporting business-critical systems, and wants to grow their experience across Dynamics 365 and our wider application landscape. About the Role You'll be involved in the day-to-day support of our D365 Finance & Operations, Customer Engagement, Supply Chain and Commerce environments. The role is a real mix of hands-on troubleshooting, working with integrated systems (eg POS, Adyen, Magento, Formpipe, EDI), and supporting ongoing improvements and project work. You won't just be closing tickets - you'll help us keep the platform running smoothly, support releases and upgrades, and make sure users get the best possible experience. What You'll Be Doing Operational Support Handling 1st & 2nd line issues across D365 and connected systems Investigating and resolving problems with minimal business disruption Monitoring performance, including batches and integrations Managing tickets in line with SLAs and keeping users updated Supporting releases, testing cycles and platform updates Working With People Building strong relationships with internal teams and external partners Acting as the link between technical teams and business users Communicating clearly on progress, solutions and next steps Becoming a trusted go-to person for D365 support Continuous Improvement & Projects Helping with testing, training and documentation for new rollouts Contributing to internal knowledge bases and sharing learnings Supporting enhancements across CRM, D365 apps and integrations Spotting opportunities to improve processes or user experience Documentation & Training Creating clear, user-friendly documentation Running training for super users Helping the wider team retain knowledge and improve day-to-day operations What I'm Looking For Essential Experience working with ERP or business-critical applications Strong problem-solving skills and a naturally analytical approach Confident troubleshooting across processes, integrations and workflows Comfortable engaging directly with users and resolving issues Ability to prioritise, stay calm under pressure and manage a busy workload Good communicator - both with technical teams and non-technical users Exposure to D365 F&O, CE, SCM or Commerce Experience with POS systems (hardware or software) Any knowledge of SQL, SSRS, Azure, Logic Apps or BI tools Experience with Power Automate, Power Apps or basic JavaScript/C# Understanding of workflows, UI configuration, or system administration ITIL awareness or experience in a structured support environment Please get in touch ASAP if you are interested - Kamilla Ryan see below) ) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
31/03/2026
Full time
D365 Technical Support Analyst - Join Our Team I'm currently looking for a D365 Technical Support Analyst to join our Technology & Change team. This is a key role for us - we need someone who enjoys problem-solving, is confident supporting business-critical systems, and wants to grow their experience across Dynamics 365 and our wider application landscape. About the Role You'll be involved in the day-to-day support of our D365 Finance & Operations, Customer Engagement, Supply Chain and Commerce environments. The role is a real mix of hands-on troubleshooting, working with integrated systems (eg POS, Adyen, Magento, Formpipe, EDI), and supporting ongoing improvements and project work. You won't just be closing tickets - you'll help us keep the platform running smoothly, support releases and upgrades, and make sure users get the best possible experience. What You'll Be Doing Operational Support Handling 1st & 2nd line issues across D365 and connected systems Investigating and resolving problems with minimal business disruption Monitoring performance, including batches and integrations Managing tickets in line with SLAs and keeping users updated Supporting releases, testing cycles and platform updates Working With People Building strong relationships with internal teams and external partners Acting as the link between technical teams and business users Communicating clearly on progress, solutions and next steps Becoming a trusted go-to person for D365 support Continuous Improvement & Projects Helping with testing, training and documentation for new rollouts Contributing to internal knowledge bases and sharing learnings Supporting enhancements across CRM, D365 apps and integrations Spotting opportunities to improve processes or user experience Documentation & Training Creating clear, user-friendly documentation Running training for super users Helping the wider team retain knowledge and improve day-to-day operations What I'm Looking For Essential Experience working with ERP or business-critical applications Strong problem-solving skills and a naturally analytical approach Confident troubleshooting across processes, integrations and workflows Comfortable engaging directly with users and resolving issues Ability to prioritise, stay calm under pressure and manage a busy workload Good communicator - both with technical teams and non-technical users Exposure to D365 F&O, CE, SCM or Commerce Experience with POS systems (hardware or software) Any knowledge of SQL, SSRS, Azure, Logic Apps or BI tools Experience with Power Automate, Power Apps or basic JavaScript/C# Understanding of workflows, UI configuration, or system administration ITIL awareness or experience in a structured support environment Please get in touch ASAP if you are interested - Kamilla Ryan see below) ) Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh Contract: 12 months Rate: 600 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
31/03/2026
Contractor
Job Opportunity: ServiceNow Business Analyst - Modern Workplace Location: Leeds or Edinburgh Contract: 12 months Rate: 600 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service Catalogue journeys, improve the Employee Centre, and modernize workflows. STL operates through SAFe-aligned feature teams, driving investment-funded enhancements, business-as-usual improvements, and strategic ServiceNow transformations. What You'll Do: Shape Clear and Actionable Requirements: - Lead requirement discovery sessions with Product Owners, Customer Journey Managers, Tech Leads, Architects, Support Teams, and operational SMEs. - Translate colleague and business needs into structured epics, features, and stories for SAFe teams, ensuring clarity of expected outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace Journey Atlas. - Collaborate with Service Design partners to ensure that colleague experience, simplicity, and accessibility are at the forefront of every change. Operate as Part of SAFe Feature Teams: - Work closely with Product Owners to maintain a healthy backlog and support PI planning. - Assist in estimation, sequencing, and readiness of work across ServiceNow releases and SAFe increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service, or technology environment. Experience with ServiceNow and developer experience. Strong skills in requirements elicitation, process mapping, business process improvement, and structured story writing. Ability to work within Agile/SAFe delivery structures while juggling multiple work streams. Confident communicator with the ability to engage diverse stakeholders across Modern Workplace disciplines. A user-centered mindset grounded in data, clarity, and delivering measurable colleague and operational value. Desirable: Exposure to enterprise platforms involved in Modern Workplace journeys (e.g., Devices, Knowledge Management, M365 integrated journeys). Knowledge of journey mapping tools and techniques or collaboration with Service Design teams. Why Join Us? This is your chance to be a part of a dynamic team that is dedicated to enhancing the workplace experience. If you're passionate about technology, enjoy solving problems, and thrive in a collaborative environment, we want to hear from you! Apply now and help shape the future of our client's Modern Workplace! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
JOB ROLE - APPLICATION SUPPORT ANALYST LOCATION - BIRMINGHAM (3 OFFICE DAYS PER WEEK) DURATION - FIXED TERM CONTRACT (RUNNING UNTIL END OF 2026) SALARY - £51,102 We are working with a Midlands based Purpose-Led Organisation who deliver care and community services at Scale, who are looking for an Application Support Analyst to join their Technology & Transformation team. You will be focused on providing 2nd and 3rd line support across key business systems, liaising with stakeholders on delivering system improvements, enhancements and testing, and you will support the Application Support Manager with ongoing development and optimisation of their applications. Specific experience with Housing Management Systems is essential. KEY RESPONSIBILITIES: - Act as 2nd and 3rd line support for key business systems. - Work with the Service Desk team to share knowledge and best practices. - Work with the Application Support Manager to identify and engage with business stakeholders to understand the business strategy and demands. - Contribute to the change and upgrade roadmap for key business systems. - Work with the Application Support Manager to plan and deliver upgrades and implementations with testing schedules and release programmes. KEY EXPERIENCE: - Experience working in Application Support/System Analysis Roles, particularly as a 2nd and/or 3rd line analyst. - Experience working with Housing Management Software, specifically with Northgate is desirable. - Experience of configuration, coding and testing within specialist applications. - Experience working with SQL databases, writing queries and stored procedures. - Experience of software testing and script development, in traditional and agile environments. - Stakeholder engagement and communication with the ability to hit the ground running in a fast-paced environment. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
31/03/2026
Full time
JOB ROLE - APPLICATION SUPPORT ANALYST LOCATION - BIRMINGHAM (3 OFFICE DAYS PER WEEK) DURATION - FIXED TERM CONTRACT (RUNNING UNTIL END OF 2026) SALARY - £51,102 We are working with a Midlands based Purpose-Led Organisation who deliver care and community services at Scale, who are looking for an Application Support Analyst to join their Technology & Transformation team. You will be focused on providing 2nd and 3rd line support across key business systems, liaising with stakeholders on delivering system improvements, enhancements and testing, and you will support the Application Support Manager with ongoing development and optimisation of their applications. Specific experience with Housing Management Systems is essential. KEY RESPONSIBILITIES: - Act as 2nd and 3rd line support for key business systems. - Work with the Service Desk team to share knowledge and best practices. - Work with the Application Support Manager to identify and engage with business stakeholders to understand the business strategy and demands. - Contribute to the change and upgrade roadmap for key business systems. - Work with the Application Support Manager to plan and deliver upgrades and implementations with testing schedules and release programmes. KEY EXPERIENCE: - Experience working in Application Support/System Analysis Roles, particularly as a 2nd and/or 3rd line analyst. - Experience working with Housing Management Software, specifically with Northgate is desirable. - Experience of configuration, coding and testing within specialist applications. - Experience working with SQL databases, writing queries and stored procedures. - Experience of software testing and script development, in traditional and agile environments. - Stakeholder engagement and communication with the ability to hit the ground running in a fast-paced environment. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age. We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.
We are looking for a Oracle Fusion Reporting Analyst to support a large-scale finance transformation programme. This role sits within a reporting and technical team, focused on delivering high-quality reporting solutions and integrations to support business needs. Key Responsibilities Work with stakeholders to gather requirements and translate them into functional and technical specifications Develop reports and outputs using Oracle Fusion tools such as OTBI and BI Publisher Support reporting and integration design aligned to business and programme objectives Conduct fit-gap analysis and contribute to solution design and development Support testing activities including UAT, providing analysis and recommendations Investigate and resolve complex reporting issues across systems and modules Maintain documentation, version control, and adherence to change and release processes Identify opportunities to improve and streamline reporting solutions Skills and Experience Strong experience with Oracle Fusion reporting tools (OTBI, BI Publisher) Experience producing functional and technical specifications Ability to translate business requirements into technical solutions Strong analytical and problem-solving skills Experience working with finance systems and reporting environments Confident stakeholder engagement and communication skills Additional Information Hybrid working with 3 days per week on site Fixed-term contract opportunity Working on a high-profile transformation programme with significant stakeholder exposure
27/03/2026
Full time
We are looking for a Oracle Fusion Reporting Analyst to support a large-scale finance transformation programme. This role sits within a reporting and technical team, focused on delivering high-quality reporting solutions and integrations to support business needs. Key Responsibilities Work with stakeholders to gather requirements and translate them into functional and technical specifications Develop reports and outputs using Oracle Fusion tools such as OTBI and BI Publisher Support reporting and integration design aligned to business and programme objectives Conduct fit-gap analysis and contribute to solution design and development Support testing activities including UAT, providing analysis and recommendations Investigate and resolve complex reporting issues across systems and modules Maintain documentation, version control, and adherence to change and release processes Identify opportunities to improve and streamline reporting solutions Skills and Experience Strong experience with Oracle Fusion reporting tools (OTBI, BI Publisher) Experience producing functional and technical specifications Ability to translate business requirements into technical solutions Strong analytical and problem-solving skills Experience working with finance systems and reporting environments Confident stakeholder engagement and communication skills Additional Information Hybrid working with 3 days per week on site Fixed-term contract opportunity Working on a high-profile transformation programme with significant stakeholder exposure
We are looking for an experienced Application Engineer with strong Oracle Fusion expertise to support and enhance a complex enterprise ERP environment. This role will focus on functional support, continuous improvement, and change delivery across Oracle Fusion Financials and Procurement modules, working closely with stakeholders and technical teams. Key Responsibilities Provide functional support for Oracle Fusion ERP, resolving issues and delivering enhancements Support Finance and Procurement modules including GL, AP, AR, CM, FA and Expenses Translate business requirements into functional specifications and system solutions Support and lead testing activities across system changes and releases Work closely with stakeholders, third-party suppliers, and SI partners Identify opportunities for system optimisation, process improvement, and automation Contribute to change, release, and BAU support activities Skills & Experience Strong experience with Oracle Fusion ERP (Financials essential) Experience with Oracle EBS R12 (desirable), particularly in finance modules Knowledge of Oracle tools and data processes such as FBDI, ADFI, BI Publisher Technical understanding of PL/SQL, integrations, or reporting tools Strong understanding of ERP processes and finance operations Experience producing functional specifications and supporting system changes Familiarity with delivery frameworks such as Agile, ITIL or Prince2 Strong stakeholder engagement and communication skills Additional Information Fixed-term or permanent opportunity Fully remote Opportunity to work within a large-scale Oracle ERP environment
27/03/2026
Full time
We are looking for an experienced Application Engineer with strong Oracle Fusion expertise to support and enhance a complex enterprise ERP environment. This role will focus on functional support, continuous improvement, and change delivery across Oracle Fusion Financials and Procurement modules, working closely with stakeholders and technical teams. Key Responsibilities Provide functional support for Oracle Fusion ERP, resolving issues and delivering enhancements Support Finance and Procurement modules including GL, AP, AR, CM, FA and Expenses Translate business requirements into functional specifications and system solutions Support and lead testing activities across system changes and releases Work closely with stakeholders, third-party suppliers, and SI partners Identify opportunities for system optimisation, process improvement, and automation Contribute to change, release, and BAU support activities Skills & Experience Strong experience with Oracle Fusion ERP (Financials essential) Experience with Oracle EBS R12 (desirable), particularly in finance modules Knowledge of Oracle tools and data processes such as FBDI, ADFI, BI Publisher Technical understanding of PL/SQL, integrations, or reporting tools Strong understanding of ERP processes and finance operations Experience producing functional specifications and supporting system changes Familiarity with delivery frameworks such as Agile, ITIL or Prince2 Strong stakeholder engagement and communication skills Additional Information Fixed-term or permanent opportunity Fully remote Opportunity to work within a large-scale Oracle ERP environment
Performance Analyst Contract Type: Inside IR35 Rate: £400+ per day Location: Leeds (on-site approx. once every two weeks) Duration: 6 months Exalto Consulting is supporting a major UK public sector digital programme in the search for an experienced Performance Analyst to join a high-impact DevOps service. This role sits within a nationally significant platform used by over 40 million people. The work is meaningful, visible, and directly contributes to improving access to critical digital services. The Role You will be part of a cross-functional team responsible for understanding how a large-scale digital platform performs in real-world use. Your focus will be on turning complex technical data into clear, useful insights that support both day-to-day operations and longer-term decision-making. This is a role for someone who is comfortable working with data at scale, but equally confident explaining what it means to a range of stakeholders. What You ll Be Doing Data Analysis & Reporting Query and analyse data from multiple sources to assess system performance and user behaviour Build and maintain dashboards that provide clear visibility of key service metrics Identify trends, anomalies, and opportunities for improvement Stakeholder Engagement Translate technical data into clear, accessible insights Present findings to both technical teams and non-technical stakeholders Contribute to regular service reviews and performance discussions Performance Monitoring & Improvement Define and track performance benchmarks and service levels Support incident analysis through detailed data investigation Contribute to forecasting and capacity planning based on usage patterns Service Optimisation Assess the impact of platform changes and releases Work closely with DevOps and engineering teams to support continuous improvement Help evaluate and introduce new monitoring and analytics approaches What We re Looking For Technical Skills Strong experience with Splunk for log analysis and operational insight Proficiency in Power BI for dashboarding and reporting Experience with AWS Athena and SQL-based analysis in cloud environments Familiarity with digital analytics tools (e.g. Adobe Analytics or similar) Experience & Context Background working in agile or DevOps environments Experience handling sensitive or regulated data (ideally within healthcare or similar sectors) Understanding of high-availability, high-volume digital services Exposure to the UK healthcare landscape or NHS systems is beneficial About Exalto Consulting At Exalto Consulting, we focus on placing experienced professionals into roles where their expertise has real impact. We take a straightforward, respectful approach - providing clear information, timely communication and honest guidance throughout the process.
27/03/2026
Contractor
Performance Analyst Contract Type: Inside IR35 Rate: £400+ per day Location: Leeds (on-site approx. once every two weeks) Duration: 6 months Exalto Consulting is supporting a major UK public sector digital programme in the search for an experienced Performance Analyst to join a high-impact DevOps service. This role sits within a nationally significant platform used by over 40 million people. The work is meaningful, visible, and directly contributes to improving access to critical digital services. The Role You will be part of a cross-functional team responsible for understanding how a large-scale digital platform performs in real-world use. Your focus will be on turning complex technical data into clear, useful insights that support both day-to-day operations and longer-term decision-making. This is a role for someone who is comfortable working with data at scale, but equally confident explaining what it means to a range of stakeholders. What You ll Be Doing Data Analysis & Reporting Query and analyse data from multiple sources to assess system performance and user behaviour Build and maintain dashboards that provide clear visibility of key service metrics Identify trends, anomalies, and opportunities for improvement Stakeholder Engagement Translate technical data into clear, accessible insights Present findings to both technical teams and non-technical stakeholders Contribute to regular service reviews and performance discussions Performance Monitoring & Improvement Define and track performance benchmarks and service levels Support incident analysis through detailed data investigation Contribute to forecasting and capacity planning based on usage patterns Service Optimisation Assess the impact of platform changes and releases Work closely with DevOps and engineering teams to support continuous improvement Help evaluate and introduce new monitoring and analytics approaches What We re Looking For Technical Skills Strong experience with Splunk for log analysis and operational insight Proficiency in Power BI for dashboarding and reporting Experience with AWS Athena and SQL-based analysis in cloud environments Familiarity with digital analytics tools (e.g. Adobe Analytics or similar) Experience & Context Background working in agile or DevOps environments Experience handling sensitive or regulated data (ideally within healthcare or similar sectors) Understanding of high-availability, high-volume digital services Exposure to the UK healthcare landscape or NHS systems is beneficial About Exalto Consulting At Exalto Consulting, we focus on placing experienced professionals into roles where their expertise has real impact. We take a straightforward, respectful approach - providing clear information, timely communication and honest guidance throughout the process.
Application Support Analyst Slough Up to £40,000 + 15% Bonus + Benefits Join a leading UK retailer where technology underpins every aspect of customer experience and business performance. In this role, you ll take ownership of application operations across core business systems, including Microsoft Business Central and integrated platforms, ensuring data, processes, and integrations remain stable, secure, and high-performing. You ll manage middleware and API connectivity, oversee service tickets, support project delivery in Azure DevOps, and drive continuous improvement within a collaborative technology team. Key Responsibilities Own and resolve application support tickets with clear communication and accurate results. Manage incidents, requests, and problems against agreed service levels. Support project work, configuration, testing, and deployment through Azure DevOps. Oversee middleware and system integrations to ensure secure and reliable data flow. Troubleshoot APIs including payloads, authentication, and performance checks. Protect data integrity across platforms and address recurring issues. Support structured testing, release and change management processes. Contribute to process and system improvements. Maintain documentation including system guides, knowledge articles, and API references. Collaborate with Infrastructure, Cybersecurity, and Development teams. Technical Experience Experience with middleware or integration platforms (e.g. Mulesoft or similar). Ability to work with APIs (headers, payloads, authentication, performance). Familiarity with Azure DevOps (tickets, sprints, release workflows). Understanding of IT service management practices (incident, problem, change). Knowledge of Microsoft Business Central or other Dynamics applications (advantageous). Proficient with Microsoft 365 and Excel (lookups, pivots, data analysis). Basic SQL or scripting knowledge (desirable). Exposure to merchandising, supply chain, finance, or reporting systems (desirable) . If you re an analytically minded, technically capable operations professional who enjoys solving complex system challenges and improving the way technology supports the business, this role offers the ownership, exposure, and collaboration to make a real impact in a dynamic retail environment.
27/03/2026
Full time
Application Support Analyst Slough Up to £40,000 + 15% Bonus + Benefits Join a leading UK retailer where technology underpins every aspect of customer experience and business performance. In this role, you ll take ownership of application operations across core business systems, including Microsoft Business Central and integrated platforms, ensuring data, processes, and integrations remain stable, secure, and high-performing. You ll manage middleware and API connectivity, oversee service tickets, support project delivery in Azure DevOps, and drive continuous improvement within a collaborative technology team. Key Responsibilities Own and resolve application support tickets with clear communication and accurate results. Manage incidents, requests, and problems against agreed service levels. Support project work, configuration, testing, and deployment through Azure DevOps. Oversee middleware and system integrations to ensure secure and reliable data flow. Troubleshoot APIs including payloads, authentication, and performance checks. Protect data integrity across platforms and address recurring issues. Support structured testing, release and change management processes. Contribute to process and system improvements. Maintain documentation including system guides, knowledge articles, and API references. Collaborate with Infrastructure, Cybersecurity, and Development teams. Technical Experience Experience with middleware or integration platforms (e.g. Mulesoft or similar). Ability to work with APIs (headers, payloads, authentication, performance). Familiarity with Azure DevOps (tickets, sprints, release workflows). Understanding of IT service management practices (incident, problem, change). Knowledge of Microsoft Business Central or other Dynamics applications (advantageous). Proficient with Microsoft 365 and Excel (lookups, pivots, data analysis). Basic SQL or scripting knowledge (desirable). Exposure to merchandising, supply chain, finance, or reporting systems (desirable) . If you re an analytically minded, technically capable operations professional who enjoys solving complex system challenges and improving the way technology supports the business, this role offers the ownership, exposure, and collaboration to make a real impact in a dynamic retail environment.
Role: Cryptography Analyst - Contract Location: Hybrid - 60% office/40% remote Site: Knutsford Contract Length: Until 31/12/2025, with extension Security Clearance: BPSS required Rate to SSC: £500/day Engagement: PAYE via umbrella only We are looking to speak to experienced Cryptography Analysts for a long-term engagement supporting enterprise-level cryptographic infrastructure. This is a hybrid role requiring at least two days per week onsite in Knutsford. The focus is on cryptographic hardware and infrastructure - not software development. Candidates must have hands-on experience with HSM management and monitoring tools, as well as automation and Scripting skills (Python or similar). Key Responsibilities: HSM configuration, installation, and support (Thales, Entrust, Gemalto or equivalent) SSH key and certificate management Cryptographic key life cycle management across IBM, Tandem, Unix platforms Incident and change management Maintaining audit trails and governance records Supporting cryptographic infrastructure and delivering to SLAs Out-of-hours support may be required Good experience with Python Essential Skills: Strong background in cryptography or information security Hands-on HSM experience Proficiency in HSM monitoring tools Automation and coding skills (Python or similar) ITIL Foundation certification Degree in Computer Science or related field Strong stakeholder management and decision-making under pressure Desirable Skills: Experience in IT security operations Knowledge of cryptographic standards and compliance Familiarity with SharePoint, Confluence, JIRA Unix/Windows OS skills Experience in change and release management Strong incident response and audit support capabilities Please send me a copy of your CV is you meet these requirements and are interested. My email is (see below)
03/10/2025
Contractor
Role: Cryptography Analyst - Contract Location: Hybrid - 60% office/40% remote Site: Knutsford Contract Length: Until 31/12/2025, with extension Security Clearance: BPSS required Rate to SSC: £500/day Engagement: PAYE via umbrella only We are looking to speak to experienced Cryptography Analysts for a long-term engagement supporting enterprise-level cryptographic infrastructure. This is a hybrid role requiring at least two days per week onsite in Knutsford. The focus is on cryptographic hardware and infrastructure - not software development. Candidates must have hands-on experience with HSM management and monitoring tools, as well as automation and Scripting skills (Python or similar). Key Responsibilities: HSM configuration, installation, and support (Thales, Entrust, Gemalto or equivalent) SSH key and certificate management Cryptographic key life cycle management across IBM, Tandem, Unix platforms Incident and change management Maintaining audit trails and governance records Supporting cryptographic infrastructure and delivering to SLAs Out-of-hours support may be required Good experience with Python Essential Skills: Strong background in cryptography or information security Hands-on HSM experience Proficiency in HSM monitoring tools Automation and coding skills (Python or similar) ITIL Foundation certification Degree in Computer Science or related field Strong stakeholder management and decision-making under pressure Desirable Skills: Experience in IT security operations Knowledge of cryptographic standards and compliance Familiarity with SharePoint, Confluence, JIRA Unix/Windows OS skills Experience in change and release management Strong incident response and audit support capabilities Please send me a copy of your CV is you meet these requirements and are interested. My email is (see below)
Business Analyst Edinburgh (Hybrid) 12 Month Contract Via Umbrella Lorien's leading banking client is looking for an experienced Business to join the existing team on an initial 6month contract. Required Skills: Delivery of digital releases end to end and other changes to digital channels from inception through to post-live validation and monitoring; making sure that the brand, customer experience and impacts on engagement are considered at every stage Plan, run and deliver activities in a timely manner to support implementation of new releases across digital platforms Contribute to the evaluation and redesign of business processes to improve efficiency and user experience. Strong analytical and problem-solving skills. Excellent communication and presentation abilities. Ability to work collaboratively in cross-functional teams. Analyse data to support decision-making and identify trends. If you find this opportunity intriguing and aligning with your skill set, we welcome the submission of your CV without delay. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
03/10/2025
Full time
Business Analyst Edinburgh (Hybrid) 12 Month Contract Via Umbrella Lorien's leading banking client is looking for an experienced Business to join the existing team on an initial 6month contract. Required Skills: Delivery of digital releases end to end and other changes to digital channels from inception through to post-live validation and monitoring; making sure that the brand, customer experience and impacts on engagement are considered at every stage Plan, run and deliver activities in a timely manner to support implementation of new releases across digital platforms Contribute to the evaluation and redesign of business processes to improve efficiency and user experience. Strong analytical and problem-solving skills. Excellent communication and presentation abilities. Ability to work collaboratively in cross-functional teams. Analyse data to support decision-making and identify trends. If you find this opportunity intriguing and aligning with your skill set, we welcome the submission of your CV without delay. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Purpose of the Job: Design, build, and maintain robust data systems and pipelines that support data storage, processing, and analysis on the Cloud. Work with large datasets, ensuring data quality, scalability, and performance, while collaborating. closely with data scientists, analysts, and other engineering teams to understand their data needs and provide them with high-quality, accessible data. They are responsible for ensuring that the underlying data infrastructure supports the organizations broader data and business goals, enabling more effective data-driven decision-making. Key Accountabilities: Design and implement scalable, efficient, and secure data architectures, ensuring optimal data flow across systems in order to achieve high service levels of support, maintenance and development You will own development and change projects to ensure requirements are met in the most cost-effective manner while minimising associated risk to expected standards. Responsibly for cloud data platform development, data modelling, shaping and technical planning You will be a mentor among the owning decision making and evaluation of requirement suitability, facilitate reliable estimates, technical project management, stakeholder management with a project Ensure that resource requirements are understood and planned/estimated effectively against demand, including identification of additional temporary resource capability within projects Maintain appropriate process procedures, compliance and service level monitoring, performance reporting and vendor management. Implementing best practices around data security, privacy, and compliance for the teams compliance with cyber security and data protection and supporting along with BI lead Strong stakeholder management will be required for maintaining relationships with our business users to clarify and influence requirements. Including liaising with internal business departments and functions to manage the service level expected from the data team. Collaborating with external organisations and third-party software/service suppliers for ongoing support, maintenance and development of systems. You will be able to demonstrate you are quality focused to ensure that they solutions are built to an appropriate standard whilst being balanced with a drive to deliver against tight deadlines. Support in developing and implementing best practices and process across the team along with BI lead. Influence the evolution of business and system requirements and contribute to the design of technical solutions to feed a delivery pipeline that increasingly employs Agile methods such as SCRUM and Kanban You will be required to develop unit tested code and then support test cycles including post implementation validation. You will be required to contribute to the transition into service and ongoing support of the applications in the area which provides the opportunity to reduce technical debt and rationalise our technical footprint Mentor data engineers, supporting their professional growth and development Outcome, Results and Key Performance Indicators: Delivery of projects to expected timely, cost and quality standards Excellent levels of application availability and resilience as required by business operations. Necessary governance and control requirements defined - design, code and test standards and guidelines. Ensure data systems comply with necessary governance and control requirements. Internally-developed data solutions are fit for purpose and fit correctly within the data architecture. Built and tested to user requirements, performing to defined performance and capacity requirements. Company data is secure, accurate, maintained and available according to requirements. Technical risks and issues correctly mitigated and managed on Projects and Production support. High quality software delivered in to production - zero critical and high defects before production release. Dimensions of Job: This role is part of a well-established data team, the role offers a great opportunity for the right candidate to hone their modern data management skills in a friendly and supportive environment. This role requires attendance to a Leeds based office as often as needed with a minimum 2 days a week. Able to work effectively as part of a remote team. A great opportunity for a motivated data engineer seeking a new opportunity with a friendly, newly formed data team and able to contribute to the team's growth with their technical expertise Key Relationships: Internal: Wider technical teams (including apps, test, dev ops and more), Project managers, business SME's, data teams and communities , Data scientists, BI Lead, Head of Data External: software & service suppliers, consultants. Knowledge and Skills: Knowledge - Broad data management technical knowledge so as to be able to work across full data cycle. - Proven Experience working with AWS data technologies (S3, Redshift, Glue, Lambda, Lake formation, Cloud Formation), GitHub, CI/CD - Coding experience in Apache Spark, Iceberg or Python (Pandas) - Experience in change and release management. - Experience in Database Warehouse design and data modelling - Experience managing Data Migration projects. - Cloud data platform development and deployment. - Experience of performance tuning in a variery of database settings. - Experience of Infrastructure as code practises. - Proven ability to organise and produce work within deadlines. Skills - Good project and people management skills. - Excellent data development skills. - Excellent data manipulation and analysis skills using a variety of tools including SQL, Phyton, AWS services and the MSBI stack. - Ability to prioritise and be flexible to change those priorities at short notice. - Commercial acumen. - Able to demonstrate a practical approach to problem solving. - Able to provide appropriate and understandable data to a wide ranging audience. - Well-developed and professional communication skills. - Strong analytical skills - ability to create models and analyse data in order to solve complex problems or reinforce commercial decisions. - Able to understand business processes and how this is achieved/influenced by technology. - Must be able to work as part of a collaborative team to solve problems and assist other colleagues. - Ability to learn new technologies, programs and procedures. Technical Essentials: - Expertise across data warehouse and ETL/ ELT development in AWS preferred with experience in the following: - Strong experience in some of the AWS services like Redshift, Lambda,S3,Step Functions, Batch, Cloud formation, Lake Formation, Code Build, CI/CD, GitHub, IAM, SQS, SNS, Aurora DB - Good experience with DBT, Apache Iceberg, Docker, Microsoft BI stack (nice to have) - Experience in data warehouse design (Kimball and lake house, medallion and data vault) is a definite preference as is knowledge of other data tools and programming languages such as Python & Spark and Strong SQL experience. - Experience is building Data lake and building CI/CD data pipelines - A candidate is expected to understand and can demonstrate experience across the delivery lifecycle and understand both Agile and Waterfall methods and when to apply these. Experience: This position requires several years of practical experience in a similar environment. We require a good balance of technical and personal/softer skills so successful candidates can be fully effective immediately. - Proven experience in developing, delivering and maintaining tactical and enterprise data management solutions. - Proven experience in delivering data solutions using cloud platform tools. - Proven experience in assessing the impact of proposed changes on production solutions. - Proven experience in managing and developing a team of technical experts to deliver business outcomes and meet performance criteria. - Exposure to Energy markets, Energy Supply industry sector - Developing and implementing operational processes and procedures.
02/10/2025
Full time
Purpose of the Job: Design, build, and maintain robust data systems and pipelines that support data storage, processing, and analysis on the Cloud. Work with large datasets, ensuring data quality, scalability, and performance, while collaborating. closely with data scientists, analysts, and other engineering teams to understand their data needs and provide them with high-quality, accessible data. They are responsible for ensuring that the underlying data infrastructure supports the organizations broader data and business goals, enabling more effective data-driven decision-making. Key Accountabilities: Design and implement scalable, efficient, and secure data architectures, ensuring optimal data flow across systems in order to achieve high service levels of support, maintenance and development You will own development and change projects to ensure requirements are met in the most cost-effective manner while minimising associated risk to expected standards. Responsibly for cloud data platform development, data modelling, shaping and technical planning You will be a mentor among the owning decision making and evaluation of requirement suitability, facilitate reliable estimates, technical project management, stakeholder management with a project Ensure that resource requirements are understood and planned/estimated effectively against demand, including identification of additional temporary resource capability within projects Maintain appropriate process procedures, compliance and service level monitoring, performance reporting and vendor management. Implementing best practices around data security, privacy, and compliance for the teams compliance with cyber security and data protection and supporting along with BI lead Strong stakeholder management will be required for maintaining relationships with our business users to clarify and influence requirements. Including liaising with internal business departments and functions to manage the service level expected from the data team. Collaborating with external organisations and third-party software/service suppliers for ongoing support, maintenance and development of systems. You will be able to demonstrate you are quality focused to ensure that they solutions are built to an appropriate standard whilst being balanced with a drive to deliver against tight deadlines. Support in developing and implementing best practices and process across the team along with BI lead. Influence the evolution of business and system requirements and contribute to the design of technical solutions to feed a delivery pipeline that increasingly employs Agile methods such as SCRUM and Kanban You will be required to develop unit tested code and then support test cycles including post implementation validation. You will be required to contribute to the transition into service and ongoing support of the applications in the area which provides the opportunity to reduce technical debt and rationalise our technical footprint Mentor data engineers, supporting their professional growth and development Outcome, Results and Key Performance Indicators: Delivery of projects to expected timely, cost and quality standards Excellent levels of application availability and resilience as required by business operations. Necessary governance and control requirements defined - design, code and test standards and guidelines. Ensure data systems comply with necessary governance and control requirements. Internally-developed data solutions are fit for purpose and fit correctly within the data architecture. Built and tested to user requirements, performing to defined performance and capacity requirements. Company data is secure, accurate, maintained and available according to requirements. Technical risks and issues correctly mitigated and managed on Projects and Production support. High quality software delivered in to production - zero critical and high defects before production release. Dimensions of Job: This role is part of a well-established data team, the role offers a great opportunity for the right candidate to hone their modern data management skills in a friendly and supportive environment. This role requires attendance to a Leeds based office as often as needed with a minimum 2 days a week. Able to work effectively as part of a remote team. A great opportunity for a motivated data engineer seeking a new opportunity with a friendly, newly formed data team and able to contribute to the team's growth with their technical expertise Key Relationships: Internal: Wider technical teams (including apps, test, dev ops and more), Project managers, business SME's, data teams and communities , Data scientists, BI Lead, Head of Data External: software & service suppliers, consultants. Knowledge and Skills: Knowledge - Broad data management technical knowledge so as to be able to work across full data cycle. - Proven Experience working with AWS data technologies (S3, Redshift, Glue, Lambda, Lake formation, Cloud Formation), GitHub, CI/CD - Coding experience in Apache Spark, Iceberg or Python (Pandas) - Experience in change and release management. - Experience in Database Warehouse design and data modelling - Experience managing Data Migration projects. - Cloud data platform development and deployment. - Experience of performance tuning in a variery of database settings. - Experience of Infrastructure as code practises. - Proven ability to organise and produce work within deadlines. Skills - Good project and people management skills. - Excellent data development skills. - Excellent data manipulation and analysis skills using a variety of tools including SQL, Phyton, AWS services and the MSBI stack. - Ability to prioritise and be flexible to change those priorities at short notice. - Commercial acumen. - Able to demonstrate a practical approach to problem solving. - Able to provide appropriate and understandable data to a wide ranging audience. - Well-developed and professional communication skills. - Strong analytical skills - ability to create models and analyse data in order to solve complex problems or reinforce commercial decisions. - Able to understand business processes and how this is achieved/influenced by technology. - Must be able to work as part of a collaborative team to solve problems and assist other colleagues. - Ability to learn new technologies, programs and procedures. Technical Essentials: - Expertise across data warehouse and ETL/ ELT development in AWS preferred with experience in the following: - Strong experience in some of the AWS services like Redshift, Lambda,S3,Step Functions, Batch, Cloud formation, Lake Formation, Code Build, CI/CD, GitHub, IAM, SQS, SNS, Aurora DB - Good experience with DBT, Apache Iceberg, Docker, Microsoft BI stack (nice to have) - Experience in data warehouse design (Kimball and lake house, medallion and data vault) is a definite preference as is knowledge of other data tools and programming languages such as Python & Spark and Strong SQL experience. - Experience is building Data lake and building CI/CD data pipelines - A candidate is expected to understand and can demonstrate experience across the delivery lifecycle and understand both Agile and Waterfall methods and when to apply these. Experience: This position requires several years of practical experience in a similar environment. We require a good balance of technical and personal/softer skills so successful candidates can be fully effective immediately. - Proven experience in developing, delivering and maintaining tactical and enterprise data management solutions. - Proven experience in delivering data solutions using cloud platform tools. - Proven experience in assessing the impact of proposed changes on production solutions. - Proven experience in managing and developing a team of technical experts to deliver business outcomes and meet performance criteria. - Exposure to Energy markets, Energy Supply industry sector - Developing and implementing operational processes and procedures.
With several exciting projects in the pipeline, including new Order Management and Financial systems, a freight company in Southampton has an opportunity for a Business Systems Analyst to join their Business Systems Analysis and Support Team. No two days are the same when your work covers Business Analysis, Application Support and Project Support for internal and external customers! If you are the type of person who wants to own a problem or project and see it through to completion, then read on! Based in their Southampton office this Business Systems Analyst is paying 30,000 - 35,000 per annum with benefits including, 25 days holiday, Pension, Sick Pay, health care, fully onsite, onsite parking etc. As Business Systems Analyst you will: Provide training and support to business application users. Maintain documentation for user training and testing. Deliver system analysis and specification documentation. Manage change processes. Conduct testing and provide support for new and existing application releases. Take ownership of business applications. Provide support for company projects, ensuring successful implementation. Manage customer and internal EDI/API changes and resolve associated issues. Set up and manage customer and system integrations. Create and maintain documentation required for audit purposes. Perform logical troubleshooting and implement actions to resolve issues. The successful Business Systems Analyst will ideally come from either a similar Systems Analyst, Software Support or Application Support role, with excellent customer support experience both on Teams and face to face. If you have experience in all these areas or just have great customer service experience and are willing to learn and be trained up on application support systems we'd love to hear from you! To apply for this role please send your CV to (url removed) or click apply Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
28/08/2025
Full time
With several exciting projects in the pipeline, including new Order Management and Financial systems, a freight company in Southampton has an opportunity for a Business Systems Analyst to join their Business Systems Analysis and Support Team. No two days are the same when your work covers Business Analysis, Application Support and Project Support for internal and external customers! If you are the type of person who wants to own a problem or project and see it through to completion, then read on! Based in their Southampton office this Business Systems Analyst is paying 30,000 - 35,000 per annum with benefits including, 25 days holiday, Pension, Sick Pay, health care, fully onsite, onsite parking etc. As Business Systems Analyst you will: Provide training and support to business application users. Maintain documentation for user training and testing. Deliver system analysis and specification documentation. Manage change processes. Conduct testing and provide support for new and existing application releases. Take ownership of business applications. Provide support for company projects, ensuring successful implementation. Manage customer and internal EDI/API changes and resolve associated issues. Set up and manage customer and system integrations. Create and maintain documentation required for audit purposes. Perform logical troubleshooting and implement actions to resolve issues. The successful Business Systems Analyst will ideally come from either a similar Systems Analyst, Software Support or Application Support role, with excellent customer support experience both on Teams and face to face. If you have experience in all these areas or just have great customer service experience and are willing to learn and be trained up on application support systems we'd love to hear from you! To apply for this role please send your CV to (url removed) or click apply Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Product Owner Permanent role Location: Cardiff & remote (hybrid) Salary: £50,000 - £59,877 per annum + excellent benefits Start: ASAP Role Overview A Product Owner is required for our utilities sector client to be accountable for ensuring that their Specialist Applications initiatives continue to align with their business strategy and best practices. You will be part of the Collaboration Centre Specialist Applications team and ideally possess expertise of geospatial solutions as this would be advantageous (ideally within the Esri stack). The Collaboration centre is a critical component of the clients IT Services operating model and technology strategy; which brings together change/project delivery and IT service and operations into one multidisciplinary team responsible for the complete end to end business service for a given technology platform or group of applications. Essential Skills & Experience required: SCRUM Certified Product Owner Experience working within an agile team environment Experience of working in an application product base environment and managing requirements and product backlog. Experience of working with Geospatial technologies (Esri stack would be desirable) Experience of working as a Business Analyst/Product Owner role. Responsibilities include: As the Product Owner you will ensure that their Specialist Applications Collaboration Centre initiatives continues to align with business strategy and best practices. To ensure that the team continually releases innovative products to relevant business areas to support the achievement of their business goals, drive efficiency's and help the business areas to provide excellent customer service. The Product Owner role is accountable for ensuring that the initiatives continues to align with business strategy and best practices. You will also ensure that the team continually releases innovative products to relevant business areas to support the achievement of the business goals, drive efficiencies and help the business areas provide excellent customer service. To engage with all business areas to identify business problems that can be solved through enterprise grade, specialist applications. This will require not only an in-depth knowledge of applications, technology and concepts, but a deep understanding of the business and the challenges you may face. You will translate these problems into requirements aligning with best practice and standards which can be delivered by their technical teams. You will work with stakeholders all over the business, from director level to front line staff, technical and non-technical and be comfortable communicating confidently at all levels, facilitating discussion and negotiation priorities with restricted resources. Define and implement stakeholder management strategies to ensure that all business stakeholders, from all areas of the business remain engaged and that they are continually informed of progress of products and features on the specialist applications backlog schedule. Develop a process by which to assess priority of demand based on forecast business benefit to ensure that the client is delivering initiatives in the correct order, that delivers the most value for money for the business Lead and challenge business stakeholders to define a Minimum Viable Products (MVP) for initiatives so that they only delivery high value requirements and minimise wasted effort. Act as a Subject Matter Expert across the business and lead the organisation in defining application principles and procedures and ensuring that these are adhered to. Represent the applications team at internal and external forums. Lead and coach others on Agile ways of working and principles to ensure that business value is delivered often and value for money is achieved. Challenge stakeholders on their behaviors when they do not align with these principles. Lead on implementation Go/No Go decisions during deployment to Production, and sign-off of Test Exit Reports. Managing all demands/requests through ServiceNow and Azure DevOps for the specialist applications backlog. Contribute to Scrum ceremonies and take ownership of Product Owner Scrum Artefacts Work with the team to help resolve issues and impediments that would result in not delivering on the sprint commitments and customer expectations *This role is hybrid working; two days per week onsite in Cardiff is required* To apply for this role please call Joanne Stanley - (see below) Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
27/08/2025
Full time
Product Owner Permanent role Location: Cardiff & remote (hybrid) Salary: £50,000 - £59,877 per annum + excellent benefits Start: ASAP Role Overview A Product Owner is required for our utilities sector client to be accountable for ensuring that their Specialist Applications initiatives continue to align with their business strategy and best practices. You will be part of the Collaboration Centre Specialist Applications team and ideally possess expertise of geospatial solutions as this would be advantageous (ideally within the Esri stack). The Collaboration centre is a critical component of the clients IT Services operating model and technology strategy; which brings together change/project delivery and IT service and operations into one multidisciplinary team responsible for the complete end to end business service for a given technology platform or group of applications. Essential Skills & Experience required: SCRUM Certified Product Owner Experience working within an agile team environment Experience of working in an application product base environment and managing requirements and product backlog. Experience of working with Geospatial technologies (Esri stack would be desirable) Experience of working as a Business Analyst/Product Owner role. Responsibilities include: As the Product Owner you will ensure that their Specialist Applications Collaboration Centre initiatives continues to align with business strategy and best practices. To ensure that the team continually releases innovative products to relevant business areas to support the achievement of their business goals, drive efficiency's and help the business areas to provide excellent customer service. The Product Owner role is accountable for ensuring that the initiatives continues to align with business strategy and best practices. You will also ensure that the team continually releases innovative products to relevant business areas to support the achievement of the business goals, drive efficiencies and help the business areas provide excellent customer service. To engage with all business areas to identify business problems that can be solved through enterprise grade, specialist applications. This will require not only an in-depth knowledge of applications, technology and concepts, but a deep understanding of the business and the challenges you may face. You will translate these problems into requirements aligning with best practice and standards which can be delivered by their technical teams. You will work with stakeholders all over the business, from director level to front line staff, technical and non-technical and be comfortable communicating confidently at all levels, facilitating discussion and negotiation priorities with restricted resources. Define and implement stakeholder management strategies to ensure that all business stakeholders, from all areas of the business remain engaged and that they are continually informed of progress of products and features on the specialist applications backlog schedule. Develop a process by which to assess priority of demand based on forecast business benefit to ensure that the client is delivering initiatives in the correct order, that delivers the most value for money for the business Lead and challenge business stakeholders to define a Minimum Viable Products (MVP) for initiatives so that they only delivery high value requirements and minimise wasted effort. Act as a Subject Matter Expert across the business and lead the organisation in defining application principles and procedures and ensuring that these are adhered to. Represent the applications team at internal and external forums. Lead and coach others on Agile ways of working and principles to ensure that business value is delivered often and value for money is achieved. Challenge stakeholders on their behaviors when they do not align with these principles. Lead on implementation Go/No Go decisions during deployment to Production, and sign-off of Test Exit Reports. Managing all demands/requests through ServiceNow and Azure DevOps for the specialist applications backlog. Contribute to Scrum ceremonies and take ownership of Product Owner Scrum Artefacts Work with the team to help resolve issues and impediments that would result in not delivering on the sprint commitments and customer expectations *This role is hybrid working; two days per week onsite in Cardiff is required* To apply for this role please call Joanne Stanley - (see below) Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
Your new role
Developing hands-on solutions within the Dynamics 365 CRM. Responsible for technically developing IT Changes and IT Projects. Primarily code development focused with additional management responsibilities for team/change/technical focus.
Responsibilities will include:
Directing activities to maximise effectiveness using an Agile, iteration-based approach.
Identification of training / development needs and implementation of training where required.
Request and review development approaches for project work.
Ensure documentation is created and maintained as appropriate.
Identify and implement department efficiency improvements.
Ensure development projects are delivered on time, meet business requirements and goals, fulfil end-user requirements. Assist with identifying and resolving systems issues.
Work with business analysts to ensure the development function follows a robust process where audit controls can be evidenced.
Define the development tool set.
Manage the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the GDC.
Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
Create procedures and processes to design, develop, and install enhancements and upgrades to systems and application software.
Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing.
Coach project and scrum teams in development standards and best practice, review techniques used for all types of development practiced.
Provide development support to other internal IT teams when required
Produce project estimates and work closely with the business analysts to ensure project work is delivered to required timescales and quality levels.
Provide regular reports to senior management to demonstrate progress of the development function.
Provide development sign-out for releases to Production.
What you'll need to succeed
Demonstrable hands-on experience in developing and customising solutions using C#, TypeScript and Power Platform Solutions using Power Pages, Power Apps, Flows.
Development management within a team using .net, C# in agile environment
Experience in documenting defects/enhancements and implementing solutions.
Working with agile development methodology using Azure DevOps.
Experience in continuous integration / continuous development (CI/CD) pipelines.
Demonstrable experience of hands-on data migration / integration using 3rd party systems or similar technologies.
Knowledge of Audit requirements for a development function.
Strong lead Developer who can encourage excellence and motivation within teams.
Knowledge of service-orientated-architecture and building enterprise scale applications.
Experience of working with TypeScript framework.
Achieving Results - Be aware of key business objectives
What you'll get in return
Competitive salary
27 days' holiday plus bank holidays
Flexi time
Excellent pension contributions
Buy/Sell annual leave
Staff discounts, including discounted gym membership
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
01/06/2025
Your new role
Developing hands-on solutions within the Dynamics 365 CRM. Responsible for technically developing IT Changes and IT Projects. Primarily code development focused with additional management responsibilities for team/change/technical focus.
Responsibilities will include:
Directing activities to maximise effectiveness using an Agile, iteration-based approach.
Identification of training / development needs and implementation of training where required.
Request and review development approaches for project work.
Ensure documentation is created and maintained as appropriate.
Identify and implement department efficiency improvements.
Ensure development projects are delivered on time, meet business requirements and goals, fulfil end-user requirements. Assist with identifying and resolving systems issues.
Work with business analysts to ensure the development function follows a robust process where audit controls can be evidenced.
Define the development tool set.
Manage the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the GDC.
Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
Create procedures and processes to design, develop, and install enhancements and upgrades to systems and application software.
Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing.
Coach project and scrum teams in development standards and best practice, review techniques used for all types of development practiced.
Provide development support to other internal IT teams when required
Produce project estimates and work closely with the business analysts to ensure project work is delivered to required timescales and quality levels.
Provide regular reports to senior management to demonstrate progress of the development function.
Provide development sign-out for releases to Production.
What you'll need to succeed
Demonstrable hands-on experience in developing and customising solutions using C#, TypeScript and Power Platform Solutions using Power Pages, Power Apps, Flows.
Development management within a team using .net, C# in agile environment
Experience in documenting defects/enhancements and implementing solutions.
Working with agile development methodology using Azure DevOps.
Experience in continuous integration / continuous development (CI/CD) pipelines.
Demonstrable experience of hands-on data migration / integration using 3rd party systems or similar technologies.
Knowledge of Audit requirements for a development function.
Strong lead Developer who can encourage excellence and motivation within teams.
Knowledge of service-orientated-architecture and building enterprise scale applications.
Experience of working with TypeScript framework.
Achieving Results - Be aware of key business objectives
What you'll get in return
Competitive salary
27 days' holiday plus bank holidays
Flexi time
Excellent pension contributions
Buy/Sell annual leave
Staff discounts, including discounted gym membership
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Your new role
Developing hands-on solutions within the Dynamics 365 CRM. Responsible for technically developing IT Changes and IT Projects. Primarily code development focused with additional management responsibilities for team/change/technical focus.
Responsibilities will include:
Directing activities to maximise effectiveness using an Agile, iteration-based approach.
Identification of training / development needs and implementation of training where required.
Request and review development approaches for project work.
Ensure documentation is created and maintained as appropriate.
Identify and implement department efficiency improvements.
Ensure development projects are delivered on time, meet business requirements and goals, fulfil end-user requirements. Assist with identifying and resolving systems issues.
Work with business analysts to ensure the development function follows a robust process where audit controls can be evidenced.
Define the development tool set.
Manage the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the GDC.
Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
Create procedures and processes to design, develop, and install enhancements and upgrades to systems and application software.
Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing.
Coach project and scrum teams in development standards and best practice, review techniques used for all types of development practiced.
Provide development support to other internal IT teams when required
Produce project estimates and work closely with the business analysts to ensure project work is delivered to required timescales and quality levels.
Provide regular reports to senior management to demonstrate progress of the development function.
Provide development sign-out for releases to Production.
What you'll need to succeed
Demonstrable hands-on experience in developing and customising solutions using C#, TypeScript and Power Platform Solutions using Power Pages, Power Apps, Flows.
Development management within a team using .net, C# in agile environment
Experience in documenting defects/enhancements and implementing solutions.
Working with agile development methodology using Azure DevOps.
Experience in continuous integration / continuous development (CI/CD) pipelines.
Demonstrable experience of hands-on data migration / integration using 3rd party systems or similar technologies.
Knowledge of Audit requirements for a development function.
Strong lead Developer who can encourage excellence and motivation within teams.
Knowledge of service-orientated-architecture and building enterprise scale applications.
Experience of working with TypeScript framework.
Achieving Results - Be aware of key business objectives
What you'll get in return
Competitive salary
27 days' holiday plus bank holidays
Flexi time
Excellent pension contributions
Buy/Sell annual leave
Staff discounts, including discounted gym membership
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
01/06/2025
Your new role
Developing hands-on solutions within the Dynamics 365 CRM. Responsible for technically developing IT Changes and IT Projects. Primarily code development focused with additional management responsibilities for team/change/technical focus.
Responsibilities will include:
Directing activities to maximise effectiveness using an Agile, iteration-based approach.
Identification of training / development needs and implementation of training where required.
Request and review development approaches for project work.
Ensure documentation is created and maintained as appropriate.
Identify and implement department efficiency improvements.
Ensure development projects are delivered on time, meet business requirements and goals, fulfil end-user requirements. Assist with identifying and resolving systems issues.
Work with business analysts to ensure the development function follows a robust process where audit controls can be evidenced.
Define the development tool set.
Manage the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the GDC.
Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
Create procedures and processes to design, develop, and install enhancements and upgrades to systems and application software.
Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing.
Coach project and scrum teams in development standards and best practice, review techniques used for all types of development practiced.
Provide development support to other internal IT teams when required
Produce project estimates and work closely with the business analysts to ensure project work is delivered to required timescales and quality levels.
Provide regular reports to senior management to demonstrate progress of the development function.
Provide development sign-out for releases to Production.
What you'll need to succeed
Demonstrable hands-on experience in developing and customising solutions using C#, TypeScript and Power Platform Solutions using Power Pages, Power Apps, Flows.
Development management within a team using .net, C# in agile environment
Experience in documenting defects/enhancements and implementing solutions.
Working with agile development methodology using Azure DevOps.
Experience in continuous integration / continuous development (CI/CD) pipelines.
Demonstrable experience of hands-on data migration / integration using 3rd party systems or similar technologies.
Knowledge of Audit requirements for a development function.
Strong lead Developer who can encourage excellence and motivation within teams.
Knowledge of service-orientated-architecture and building enterprise scale applications.
Experience of working with TypeScript framework.
Achieving Results - Be aware of key business objectives
What you'll get in return
Competitive salary
27 days' holiday plus bank holidays
Flexi time
Excellent pension contributions
Buy/Sell annual leave
Staff discounts, including discounted gym membership
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
