1140 jobs found

Senior Systems Analyst Location: London Wellington Management, an independent investment management firm, is seeking a Senior Systems Analyst to support the investment and trading floor. The role involves direct interaction with Portfolio Managers, Portfolio Analysts, Research Analysts, Traders and Business Managers, providing application support, troubleshooting and enhancing proprietary systems. Responsibilities Direct interaction and support of portfolio staff, troubleshooting, fixing and escalating issues to impact desks. Experience working in an application support team in a busy front office environment. Champion the needs of business stakeholders, act as their fiduciary and build trusted relationships. Provide timely status reporting, issue tracking and communication within IT and business partners. Adhere to SOC1 requirements, Incident/Problem Management process and ITIL documentation, including managing production incidents, escalation and root cause analysis. Develop a strong partnership with the delivery team to ensure on time, scalable, high quality business solutions. Qualifications 3-7 years' experience in an application support role within the financial services industry. Experience supporting Portfolio Managers and Analysts in a trade floor environment. Excellent written and verbal communication skills. Strong analytical and problem solving skills with high attention to detail. Self motivated, quick learner, able to work in a fast paced team. Experience with financial services and trading systems (e.g., Charles River IMS, Aladdin, ThinkFolio, Bloomberg, Flex Trade, FIX). Understanding of financial instruments (stocks, bonds, swaps, options, futures, forwards, derivatives, FX). Experience with advanced investment data concepts such as holdings, transactions, security master, analytics, and performance. Detailed knowledge of investor workflows in research/valuation, analysis and portfolio construction. Hands on SQL knowledge for data extraction and troubleshooting. Experience supporting critical production applications. Experience with AI tools such as GitHub Co Pilot is advantageous. Fellowship of the CFA Institute (Claritas Certificate, CFA Charter or progress toward one) is considered an asset. Wellington Management is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, creed, national origin, age, ancestry, disability, medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree. 2 years of experience with full stack development, across back-end such as Java, Python, Kotlin, Golang, or C++ codebases, and front-end experience including JavaScript or TypeScript, HTML, CSS or equivalent. Experience with relational databases and writing SQL queries. Experience with software architecture, API design, and distributed systems. Preferred qualifications: Experience with Machine Learning, Generative AI, large language models (LLMs). Experience working with server platform, Apps Framework, and Spanner. Interest or experience in Trust and Safety, fraud prevention, or identity verification. Familiarity with frontend development using server platform Web or similar TypeScript-based frameworks. Demonstrated ability to perform data analysis to drive engineering and product decisions. About the job the company's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to the company's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward. As a Software Engineer on the Actor Safety team, you will contribute to the full-lifecycle development of the team's moderation and verification platform. People shop on the company more than a billion times a day - and the Commerce team is responsible for building the experiences that serve these users. The mission for the company Commerce is to be an essential part of the shopping journey for consumers - from inspiration to a simple and secure checkout experience - and the best place for retailers/merchants to connect with consumers. We support and partner with the commerce ecosystem, from large retailers to small local merchants, to give them the tools, technology and scale to thrive in today's digital world. Responsibilities Design and build robust backend services and evolve our verification platform into a centralized orchestration engine, managing complex state transitions and integrating with various identity and verification providers. Design, build, deploy, and iterate on machine learning models (including LLMs) to detect spam and abuse in Shopping. Collaborate closely with product managers, data analysts, operations teams, and other engineering teams to understand requirements, translate them into technical solutions, and deliver impactful results. Analyze data to identify patterns of abuse, measure the effectiveness of our systems, and guide future improvements. Contribute to the team's engineering excellence by maintaining and improving the reliability of the production system, participate in teams oncall and contribute to code reviews, documentation, and overall system health. the company is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also the company's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

SAP SuccessFactors Specialist Department: Internal Technology Employment Type: Permanent - Full Time Location: Oxford, UK Description We are currently seeking a SAP SuccessFactors Specialist to join our Internal Technology team, on a full-time basis. This is an exciting time to join Aurora as we have embarked on a People & Culture (P&C) HRMS transformation project, starting with the implementation of SAP SuccessFactors. In this role, your focus initially will be to embed yourself into the project as a SuccessFactors SME, working with the Aurora project team and selected SAP SuccessFactors implementation partner. On reaching go live, you will be the primary technical resource responsible for maintaining and enhancing SAP SuccessFactors within Aurora, using a continuous improvement approach whilst always placing security at the forefront of all design decisions. You will collaborate with the P&C Systems Manager, Business Analyst and P&C function to understand business requirements and translate them into effective solutions. Key Responsibilities System Maintenance & Business Support Monitor and maintain the SAP SuccessFactors environment to a consistently high level of service and support to ensure adherence to specific OLAs. Troubleshoot and resolve functional and technical problems related to the SAP SuccessFactors environment. Collaborate with the selected SAP SuccessFactors AMS partner on escalated issues. Review, provide recommendations and complete the relevant preparation for the SAP SuccessFactors bi annual release updates. Develop and maintain strong Information Security standards in line with ISO 27001. Integration Management Monitor, maintain and troubleshoot existing SAP SuccessFactors related integrations. Collaborating with other Internal Technology engineers where appropriate. Implement new SAP SuccessFactors integrations, where required, collaborating with Internal Technology Business Analysts and Integration Specialists. System Enhancement & Optimisation Communicate effectively and engage with business stakeholders and P&C Systems Manager to identify business requirements and translate them into technical solutions. Participate in workshops and meetings related to SAP SuccessFactors and the wider P&C systems improvement initiatives to identify opportunities for automation and process improvements, driving business efficiency and agility. Responsible for ensuring that the Aurora change management procedures are followed and that deliverables are to agreed time, quality and cost objectives. Reporting & Data Analysis Gather requirements, develop and deliver P&C reports and dashboards within SAP SuccessFactors that provide insights into Aurora P&C Centre of Excellence areas. Conduct regular system audits to ensure data accuracy and integrity. Documentation & Training Document all system enhancements in line with the Aurora Internal Technology change management procedures. Assist with the documentation of P&C business processes related to the SAP SuccessFactors system. Help create and deliver training content to the SAP SuccessFactors end user base. Compliance & Security Continually work with the P&C and legal teams to ensure that employee data within SuccessFactors is protected and secure. Ensure the SuccessFactors configuration is compliant with relevant labour laws and data privacy regulations. Skills, Knowledge and Expertise Required attributes: Minimum of 3 years hands on experience supporting, configuring and administering SAP SuccessFactors in a global setting Strong understanding of the SAP SuccessFactors system architecture SAP certified in SAP SuccessFactors Employee Central and at least 1 additional module Strong understanding of P&C best practice processes across core SuccessFactors modules The ability to work in a fast paced environment and able to communicate technical concepts to technical and non technical stakeholders appropriately Experience of working with agile methodologies, using tools such as Jira Flexible approach to work, positive, can do attitude, and a team player The ability to work independently, to deadlines, managing priorities and making informed technical decisions Excellent interpersonal skills with ability to build relationships at all levels Desirable attributes: SAP SuccessFactors EC Time Management certification SAP SuccessFactors Compensation certification SAP SuccessFactors Onboarding certification SAP SuccessFactors Performance & Goals certification Benefits Some of the benefits we include are: Private Medical Insurance Dental Insurance Parental Support Salary-Exchange Pension Employee Assistance Programme (EAP) Local Oxford Discounts Cycle-to-work Scheme Flu Jabs The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.

Do you have a Network architecture background and looking for your next challenge? Salary: Circa £65,000 depending on experience Dynamic (hybrid) working: 2-3 days per week on-site, dependent on current project classification Security Clearance: British Citizen able to achieve DV. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company Bonus: Bonus of up to 21% of base salary Pension: maximum total (employer and employee) contribution of up to 14% Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: We are looking to find a network architect to contribute to projects both in the UK and across our wider group. You will be experienced in the design of network architectures within highly secure environments, possibly with a history of build and test operations in your career. You will work on projects at various stages, which might be anywhere from inception through to delivery. On a typical day you may be chairing a passionate exchange of ideas between peers in our national operations teams, pitching concept designs to information security colleagues, or setting new architectural directions. It is also likely that this role will be involved in non-standard demands, local/national projects and contributing to the group's move towards cloud services. The Group Network Solutions and Development team is responsible for harmonising network architecture across all of the individual country networks. We work with our network operations, back office, Information Security, application and SOC colleagues to achieve and maintain operation and accreditation on the many systems within our scope. We work at every level of classification and in many countries within and outside Europe. UK-based members of the team will often also work on UK-specific topics as demand requires. We often need to find a middle path through several potential or competing approaches therefore diplomacy is a significant asset. We tend to be informal in our approach to ensure productive cooperation. What we're looking for from you: Network architecture and design skills with a bias towards network security systems Ideally, experience of working with classified information within the UK and/or NATO member countries Ability to contribute to, coordinate and chair technical/design meetings Comfort working in an international and multi-cultural context. Ability to work with other teams, internal customers, business analysts and others

Business Unit: Cubic Defense Company Cubic is a global organization that delivers technology solutions in transportation and defense. It provides command, control, communications, computers, cyber, intelligence, surveillance, and reconnaissance (C5ISR) solutions, as well as live, virtual, constructive, and game-based training to serve U.S. and allied forces. Summary The Deputy Programme Manager (DPM) for the ILT-A Programme supports senior programme leadership during a period of rapid growth and change. The candidate will work with programme and project managers, the Regional General Manager, and the ILT-A Programme Manager to ensure successful delivery of the existing business portfolio across Cubic UK (CDUK). The role is primarily office based with occasional field based delivery and operational oversight in the UK and overseas. Key Responsibilities Assist the Programme Manager in planning, scheduling, execution, and delivery of design and build projects. Coordinate multiple parallel projects, ensuring alignment with programme objectives, budget constraints, and timelines. Engage cross functional teams, including engineering, supply chain, procurement, and manufacturing, to develop strategies. Support stakeholder communication and engagement, providing regular updates on project progress, risks, and opportunities. Manage project resources effectively, including financial budgets and personnel allocation. Develop and track key performance indicators (KPIs) to measure project success and continuous improvement. Support the implementation, monitoring, and continuous improvement of security controls across the CDUK IT infrastructure and business systems. Manage risk registers and assist in the identification of risks, including security risks, and implement mitigation plans. Implement and enhance the security strategy, championing a culture of cyber security awareness and best practice across CDUK. Contribute to the upkeep of security certifications in alignment with frameworks such as Cyber Essentials and the Cyber Assessment Framework (CAF). Work with third party providers on security audits and reviews, and support continual improvement of cyber security policies. Maintain contemporary knowledge of current threats and cyber trends. Essential Requirements Proven experience and understanding of programme or project management within an engineering, manufacturing, or defence environment. Ability to manage multiple design and build projects simultaneously. Excellent stakeholder management skills, with experience engaging internal and external partners. Strong problem solving and risk management capabilities. Experience managing risk registers. Proficiency in project management methodologies and tools, including scheduling (e.g., Agile, PRINCE2, PMP, MS Project, P6). Understanding of cyber and information security best practice frameworks, standards, and certifications such as NIST, ISO27001, SbD, and ideally PSN, Cyber Essentials, and CAF. Experience providing security advice across a variety of projects. Strong Governance Risk and Compliance (GRC) knowledge, understanding, and skillset. Experience with budgeting, financial reporting, and resource planning. Desirable Requirements Typically 8+ years of relevant experience. Experience as an information security analyst (IT audit, governance, risk and compliance) within the public or private sector. Degree in Engineering, Project Management, or a related discipline. Experience within defence, aerospace, or highly regulated industries. Familiarity with regulatory and compliance requirements. Membership of a relevant professional body (e.g., APM, PMI, INCOSE). Background in IT (infrastructure, networks, software or cyber security). Personal Qualities Self motivated, proactive, and able to work under pressure to meet challenging deadlines with minimal supervision. Strong relationship building and influencing skills. Excellent communication skills (written and verbal), proactive and solution focused mindset. Ability to lead teams and quickly acquire new skills. Willingness to travel. Worker Type Employee You are committed to hiring and retaining a diverse workforce and are proud to be an Equal Opportunity/Affirmative Action Employer. We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, national origin, military or veteran status, or any other basis protected by applicable law. For more information on Equal Employment please visit:

SAP SuccessFactors Engineer Department: Internal Technology Employment Type: Permanent - Full Time Location: Oxford, UK Description We are currently seeking an SAP SuccessFactors Engineer to join our Internal Technology team, on a full-time basis. This is an exciting time to join Aurora as we have embarked on a People & Culture (P&C) HRMS transformation project, starting with the implementation of SAP SuccessFactors. In this role, your focus initially will be to embed yourself into the project as a SuccessFactors SME, working with the Aurora project team and selected SAP SuccessFactors implementation partner. On reaching go-live, you will be the primary technical resource responsible for maintaining and enhancing SAP SuccessFactors within Aurora, using a continuous improvement approach whilst always placing security at the forefront of all design decisions. You will collaborate with the P&C Systems Manager, Business Analyst and P&C function to understand business requirements and translate them into effective solutions. Key Responsibilities System Maintenance & Business Support Monitor and maintain the SAP SuccessFactors environment to a consistently high level of service and support to ensure adherence to specific OLAs. Troubleshoot and resolve functional and technical problems related to the SAP SuccessFactors environment. Collaborate with the selected SAP SuccessFactors AMS partner on escalated issues. Review, provide recommendations and complete the relevant preparation for the SAP SuccessFactors bi-annual release updates. Develop and maintain strong Information Security standards in line with ISO 27001. Integration Management Monitor, maintain and troubleshoot existing SAP SuccessFactors related integrations. Collaborating with other Internal Technology engineers where appropriate. Implement new SAP SuccessFactors integrations, where required, collaborating with Internal Technology Business Analysts and Integration Specialists. System Enhancement & Optimisation Communicate effectively and engage with business stakeholders and P&C Systems Manager to identify business requirements and translate them into technical solutions. Participate in workshops and meetings related to SAP SuccessFactors and the wider P&C systems improvement initiatives to identify opportunities for automation and process improvements, driving business efficiency and agility. Responsible for ensuring that the Aurora change management procedures are followed and that deliverables are to agreed time, quality and cost objectives. Reporting & Data Analysis Gather requirements, develop and deliver P&C reports and dashboards within SAP SuccessFactors that provide insights into Aurora P&C Centre of Excellence areas. Conduct regular system audits to ensure data accuracy and integrity. Documentation & Training Document all system enhancements in line with the Aurora Internal Technology change management procedures. Assist with the documentation of P&C business processes related to the SAP SuccessFactors system. Help create and deliver training content to the SAP SuccessFactors end-user base. Compliance & Security Continually work with the P&C and legal teams to ensure that employee data within SuccessFactors is protected and secure. Ensure the SuccessFactors configuration is compliant with relevant labour laws and data privacy regulations. Skills, Knowledge and Expertise Required attributes Minimum of 3 years hands on experience supporting, configuring and administering SAP SuccessFactors in a global setting Strong understanding of the SAP SuccessFactors system architecture SAP certified in SAP SuccessFactors Employee Central and at least 1 additional module Strong understanding of P&C best practice processes across core SuccessFactors modules The ability to work in a fast paced environment and able to communicate technical concepts to technical and non technical stakeholders appropriately Experience of working with agile methodologies, using tools such as Jira Flexible approach to work, positive, can do attitude, and a team player The ability to work independently, to deadlines, managing priorities and making informed technical decisions Excellent interpersonal skills with ability to build relationships at all levels Desirable attributes SAP SuccessFactors EC Time Management certification SAP SuccessFactors Compensation certification SAP SuccessFactors Onboarding certification SAP SuccessFactors Performance & Goals certification What we offer Some of the benefits we include are: Private Medical Insurance Dental Insurance Parental Support Salary-Exchange Pension Employee Assistance Programme (EAP) Local Oxford Discounts Cycle to work Scheme Flu Jabs The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, and maternity.

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Software Development Engineering - Advisor I About your role: At Fiserv, we are dedicated to transforming financial services technology to benefit our clients. As a Software Development Engineering - Advisor I, you will play a critical role in designing, developing, and maintaining high-quality software applications. You will work with cross functional teams to deliver solutions that align with our business goals and client needs. What you'll do: Lead the design, development, and implementation of software applications to support Fiserv's business goals. Collaborate with cross functional teams to gather requirements and translate them into technical specifications. Perform coding, testing, and debugging of applications to ensure optimal performance. Maintain and improve existing codebases and lead peer review processes. Mentor junior developers and provide technical guidance to enhance team capabilities. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Senior Java / Full Stack Developer role within a Fintech real time payments engineering team, building solutions for major global banks. Design, develop, and enhance high performance, scalable, real time payment processing systems. End to end ownership across the software development lifecycle, including development, testing, maintenance, and production support. Strong backend expertise in Java 11+ (17/21 preferred), Spring, Spring Boot, and microservices architecture. Reactive and event driven programming using Akka, Kafka, JMS, RabbitMQ, ActiveMQ, with high throughput and low latency requirements. Hands on full stack development, including modern frontend technologies such as Angular, React, JavaScript, and Node.js. Experience building and consuming RESTful / web services, integrating UI layers with backend services. Strong database skills with SQL and relational databases (DB2, Sybase) and exposure to NoSQL (MongoDB). Cloud and DevOps experience using AWS, Docker, Kubernetes, CI/CD pipelines (Jenkins, Sonar), and automated testing tools. Agile, engineering driven culture emphasizing TDD/BDD, Scrum, collaboration, with financial services or payments domain experience as a plus. Experience you'll need to have: 4+ years of experience in software development. 2+ years of experience in Java, C, C#, C++, or similar programming languages. 2+ years of experience in SQL databases. 2+ years of experience in AWS, Azure, or GCP services. 2+ years of experience with CI/CD pipelines and DevOps practices. 2+ years of experience with Agile methodologies. 4+ years of an equivalent combination of educational background, related experience, and/or military experience. Experience that would be great to have: Experience in the financial services industry. Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Position Overview We are seeking an experienced Cyber Security Analyst to join our cyber security team. The ideal candidate will have a minimum of 5 years cyber security experience and 3+ years in cloud security and/or application security. The candidate will be able to demonstrate a proven track record of protecting enterprise environments against evolving cyber threats. This role requires a technically proficient lead analyst who can lead security initiatives and ensure our cloud and application infrastructure maintains the highest security standards, whilst maintaining business partnerships across the group. Key Responsibilities Monitor and analyze security events across cloud and on premises environments using SIEM and security analytics tools Conduct thorough investigations of security incidents and provide detailed incident reports Develop and maintain incident response playbooks and procedures Experience with threat intelligence platforms and threat hunting Experience with security orchestration, automation and response (SOAR) platforms Understanding of data protection and encryption technologies Experience in regulated industries (financial services, healthcare, energy) Background in offensive security or penetration testing Design, implement, and maintain security controls across cloud platforms (AWS, Azure, GCP) Conduct cloud security assessments and architecture reviews Ensure compliance with cloud security best practices and frameworks (CIS Benchmarks, CSA CCM, NIST) Manage cloud native security tools including CSPM, CWPP, and cloud WAF solutions Implement and maintain identity and access management (IAM) policies and controls Lead cyber security programs and coordinate remediation efforts Collaborate with DevOps teams to integrate security into CI/CD pipelines (DevSecOps) Stay current with emerging threats, vulnerabilities, and security technologies Contribute to security awareness training and documentation Facilitate Supplier Management and security input into bids Support compliance initiatives (SOC2, ISO27001, PCI DSS, GDPR, etc.) Develop and enforce security policies, standards, and procedures Conduct security audits and risk assessments Maintain security documentation and metrics reporting Required Qualifications Minimum of 5 years cyber security experience 3+ years of hands on experience with cloud security (AWS, Azure, or GCP) Proven experience leading security incidents and coordinating response efforts Experience with security frameworks such as NIST CSF, MITRE ATT&CK, or Zero Trust architecture Technical Skills Strong expertise in cloud security services and tools (AWS & Azure) Experience working with SIEM platforms (Splunk, Sentinel) Understanding of network security, firewalls, IDS/IPS, and VPN technologies Familiarity with security testing tools (vulnerability scanners, SAST/DAST, penetration testing tools) Experience with endpoint detection and response (EDR) solutions Soft Skills Strong analytical and problem solving abilities Excellent written and verbal communication skills Ability to explain complex security concepts to technical and non technical audiences Leadership capabilities and experience mentoring team members Strong attention to detail and ability to work under pressure Collaborative mindset with cross functional teams Business partnering experience Certifications (one or more preferred) CISSP (Certified Information Systems Security Professional) CCSP (Certified Cloud Security Professional) AWS Certified Security - Specialty Microsoft Certified: Azure Security Engineer Associate Education: Bachelor's degree in Computer Science, Information Security, or related field (or equivalent experience) Working Conditions Some flexibility for remote work - 2 days minimum in office (Edinburgh preferred) Equal Opportunities We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status. We can support you with your application or through the hiring process if you have a physical or mental disability. You can find out more about your rights under the law at .

Data Management and Governance Senior Analyst (G18)Make your mark in Data Management & GovernanceAs a world leader in commercial and personal insurance solutions operating in over 70 countries and jurisdictions, AIG's Global Business Operations & IT team identifies and drives high-quality innovation and cost efficiency in all our processes, systems and operations. The organization ensures we operate as one globally consistent business delivering end-to-end services locally that contribute to our customers' and AIG's success.How you will create an impactAs part of the Data Office team, the Data Management and Governance Senior Analyst is responsible for:Working with the business and IT management, and project teams to promote the importance of data governance and data quality.Understanding the data flows across key AIG business processes and systems.Supporting business stakeholders in data classification, identifying personal information processing within the data flows, and recording it in the data governance tool to establish the records of processing activities (as required by GDPR and other privacy laws worldwide).Working with the business stakeholders to identify Critical Business Terms within their business processes, mapping them to the enterprise business glossary and data flow documentation.Collaborating with business stakeholders to support them in their work to improve data and its quality in key business processes, appoint Data Owners and Stewards for data in individual data segments / business areas.Supporting business data stewards and SMEs in definition of business / data quality rules for identified Critical Business Terms, and the review of the data quality assessment results.Review of the data flows and controls over the quality of data to identify steps where the risk of data error is highest, documentation and reporting of identified control weaknesses.Engagement in the processes to review alignment and support the business and strategic initiatives in adherence to the data management requirements in line with the AIG Data Management Policy and Standards.Producing standard and custom reports for business stakeholders and regulators based on the records in the data governance tool.What you'll need to succeedRequirements for the Senior Analyst, Data Management & Governance role include:Interest in data management, data quality, data protection, etc.A bachelor's degree or experience (2+ years) in business administration, data analytics, Finance, IT or a related field.Experience in engaging with business and / or IT management to understand business processes, data flows, controls or business needs.General knowledge of the GDPR and / or other privacy law requirements.Experience in data governance, data quality, audit, risk management and / or related area will be an advantage.Familiarity with the insurance industry, processes, and terminology will be an advantage.Proficiency in using MS Office tools (Word, Excel, PowerPoint, Access, Visio).Strong organizational, project management and multi-tasking skills.Ability to work closely with peers and build strong partnerships with key stakeholders.Excellent communication, presentation and influencing skills.Ready to take your career to the next level? We would love to hear from you.Enjoy benefits that take care of what mattersWe're proud to offer a range of employee benefits and resources that help you protect what matters most - your finances, your family, local communities, and your health and wellbeing (including an annual paid day off to focus on mental wellbeing). You can access a variety of leaves for personal, health, family and military needs, and up to 16 hours a year to volunteer in your community.We also offer a range of learning opportunities to help hone professional skills and speed career development, including a tuition reimbursement program.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.Welcome to a culture of belongingWe're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.Enjoy benefits that take care of what mattersAt AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.Reimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.Welcome to a culture of inclusionWe're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to Area:DT - DataAmerican International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch)

Senior Project ManagerApplylocations: United Kingdomtime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR111263 Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. The Sr. Project Manager, Professional Services for UKI EMEA, is a vital member of the local account team as she/he manages the day-to-day operations of key customer projects with responsibility for tracking project status and profitability, coordinating project resources, managing client expectations, and leveraging project experience throughout the team. Primary interface with the customer to manage the triple constraints (schedule, scope, budget) and to help resolve issues. Understands the client's business very well and establishes inroads into the organisation of the account to increase Genesys visibility. Responsible for all Genesys personnel incl. sub contractors working on the project. Manages all financial aspects of the projects including forecasting and revenue recognition. Is able to build on the foundations of the delivery, and drive Value Realisation from existing or new developments and channel Core to our vision around Experience as a Service is building Trust and Empathy with our customers and partner ecosystem and as Project lead, you will be in the forefront. The primary responsibilities for this role include (but are not limited to): Provide project management of key, large & complex solution engagements, with a value of Services from $50k upwards to projects with total value in excess of $3m, including customer sign off. Manage all aspects of the project delivery including project schedule, risk management and risk mitigation plan, scope documentation, scheduling resources, setting goals and priorities, reporting project status, tracking and resolving issues and customer acceptance. Implement change management process on engagements. Follow standard PS Operational processes and guidelines. Ensure engagements are on time and on budget. Achieve customer satisfaction goals. Maintain close links with other functions in Professional Services and other Company departments especially Sales, Pre-Sales and Marketing, Support, and Education. Maintain quality relationships between our clients, strategic partners and/or third party providers. Generate incremental license and services revenue through direct customer contact. Achieve profitability goals by providing high-quality, innovative solutions and efficient delivery services. Proven track record in driving customer relationships, and exceeding customer expectations. Minimum Requirements: 5+ years relevant experience in the IT industry ideally in the Contact Centre, Telecommunication and/or CRM market. Proven IT Project Management experience, including budgeting, of complex solutions. University degree in Engineering, Economics, Management or equivalent. Understands at least 1 industry segment (e.g. Telecommunications) and has an understanding of computer architecture, open systems products (hardware and software), project management tools and methodologies, customer and Professional Services. Full understanding of Contact Centre Market and the Cloud enablement we play in Ability to take the initiative, trouble-shoot, build relationships, develop a team, solicit/gain support inside and outside of Professional Services. Ability to work unsupervised and in a proactive manner. Proven ability to work under pressure both within a team and on your own. Excellent presentation skills. Very good verbal and written skills in English and ideally other languages Computer literate in the use of MSOffice, MS Project or similar, word processing, spreadsheet, presentation and project control tools. Willing to travel extensively throughout UK and Europe, as restrictions allow. Full clean driving license. Desirable Skills: Project Management Certification, e.g. Prince2, PMI. Certified Genesys Engineer 7.x + Exposure to Genesys technical solutions. Will have had exposure to the Genesys product suite to a level that you are able to discuss simple solutions. About Us: Genesys powers more than 25 billion of the world's best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry's customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via , Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Working at Genesys AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support. Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families. Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report. What Happens After You Apply After you apply, here's what you can typically expect: Our Talent Acquisition team reviews your application with the hiring team. A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. Next, you'll meet the hiring manager and other members of the interview team. We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities. # Be the one building what's next - where AI, experience and impact come together. Employee Referral If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys CloudTM is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit . Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at . You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

As one of the world's largest networks of audit, tax and consulting firms, the company delivers big ideas and premium service to help middle market businesses thrive. We are a fast growing firm with big ambitions - we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then the company is the place for you. Purpose As a senior and experienced Workday Build, Extend, Prism Developer you will own the design, governance, and delivery of enterprise grade Workday solutions across the platform. Working with the product development, functional experts, change and architecture teams you will develop client centric, scalable and secure solutions, ensuring on time delivery in a demanding and deadline driven environment, whilst embedding robust governance, security and change management practices that de risk the business. The role operates in the intersection between technology, architecture, and operations and you will act as a trusted advisor and influencer to senior stakeholders, functional teams and other subject matter experts as part of their decision making. Mentoring and developing the skills of the internal Workday team and pushing the boundaries of the platform capabilities. Responsibilities End to end design and delivery of Workday solutions across Build, Extend, Prism, and associated Orchestrations Translate complex business requirements into secure, scalable, client centric solutions - provide clearly articulated solution options, trade offs, and risks. Embed RSMs SDLC governance framework and establish consistent data models, UI, workflows, AI development, and integration methodologies. Ensure all solutions adhere to the enterprise change management and release framework. Apply security architecture with product and solution design (domains, roles, access models and segregation of duties). Ensure that solutions are designed with a security first principle with appropriate auditing and gateway protections. Operate effectively within a fast paced, deadline driven delivery model, managing competing priorities and stakeholder expectations. Drive speed to value whilst maintaining quality and control discipline. Lead complex initiatives including multi source, orchestration and advanced platform capabilities. Qualifications Must Have 2+ years hands on Workday development (or 4+ years Workday ecosystem) 5+ years of software development experience including Web apps. Strong grasp of Workday data model, security, business processes, custom objects/orgs, calculated fields, and reports/RaaS. Demonstrated delivery of production apps (portfolio or walkthroughs at interview). Proficiency with REST APIs and Workday Integration patterns (EIB, Studio, Core Connectors). Solid understanding of SDLC, peer reviews, and test strategies. Experience training or mentoring developers/analysts; ability to produce clear enablement assets. Excellent communication, stakeholder management, and documentation skills. Nice to Have Whole platform domain exposure including FIN/HCM/Payroll/Security - e.g., approvals, exceptions, vendor onboarding, expense governance, journals, controls, agentic AI and machine learning, lifecycle. Experience in AI product development. Familiarity with Workday BIRT, Workday Reporting (advanced), Time Tracking. Scripting experience (e.g., JavaScript/TypeScript, Python) for tooling and documentation automation. Knowledge of privacy & compliance (GDPR, SOX, ISO27001) and secure coding practices. Education & Certifications Computer Science, Information Systems, Engineering or equivalent experience. Workday certifications (HCM/FINS/Integrations/Reporting/Extend/Build/Prism) strongly preferred. Accounting qualification or relevant experience.

Swansea, United Kingdom Posted on 28/05/2026 About Scrumconnect Consulting Scrumconnect Consulting is a multi-award-winning digital consultancy whose work has positively influenced the lives of over 40 million UK citizens. We deliver impactful technology solutions across UK government departments, working at the forefront of user centred design, agile delivery, and scalable digital services that genuinely make a difference. Location: Swansea (with a regular expectation of 60% on site attendance). Strong focus on work life balance with a flexible hybrid model (3 days onsite). Be part of a collaborative, multidisciplinary agile environment alongside civil servants and industry experts. Based in Swansea, South Wales - three days per week on site. About the Role We are seeking a technically deep, automation first Software Development Engineer in Test (SDET) to embed within a blended digital delivery squad of civil servants and supplier staff. In this role, you will design, build, maintain, and continuously improve the automated test frameworks and quality engineering practices that underpin high volume, citizen facing digital services handling billions of interactions annually. You will own the full testing lifecycle from strategic planning through to continuous integration and continuous deployment (CI/CD) pipeline integration. Working alongside software engineers, architects, and product owners, you will ensure that quality is built in from the start, rather than bolted on at the end. You will be expected to code in the languages used across our modern tech stack and maintain a strong grasp of API, performance, security, and accessibility testing. Key Responsibilities Framework Development: Design, build, and maintain automated test frameworks covering functional, regression, API, integration, performance, and security testing. Pipeline Integration: Embed automated tests within CI/CD pipelines (e.g., Jenkins or GitHub Actions) to ensure continuous quality feedback and facilitate fast build cycles. Strategy & Planning: Define and own the test strategy for assigned digital products, ensuring appropriate test coverage across unit, integration, system, performance, and accessibility layers. Specialised Testing: Lead API testing for REST/GraphQL services using tools like RestAssured, Postman, or Karate, and execute performance/load testing using Gatling, k6, or JMeter to validate services at a massive national scale. Accessibility & Security: Conduct rigorous accessibility testing aligned to WCAG 2.2 standards using automated tools (such as axe core or Pa11y) and manual screen reader testing, while embedding security testing practices (e.g., OWASP Top 10, DAST with OWASP ZAP or Burp Suite) within the delivery pipeline in support of secure by design principles. Shift Left Quality: Collaborate closely with software engineers, architects, and business analysts to define clear acceptance criteria, review code for testability, and champion shift left quality practices. Environment & Defect Management: Maintain test environments and test data strategies, manage the defect lifecycle, and produce clear quality dashboards and reports for the team and portfolio management. Government Service Standards: Support formal government service assessments by providing concrete evidence of test coverage, quality metrics, and accessibility compliance. Requirements Public Sector Delivery: Proven experience acting as an SDET or Senior Test Automation Engineer on large scale, cloud hosted digital or government services. Automation Frameworks: Deep, hands on expertise with modern test automation frameworks such as Selenium, Playwright, Cypress, Cucumber/BDD, RestAssured, or Karate. CI/CD & Cloud: Extensive experience integrating automated tests into CI/CD pipelines (e.g., Jenkins, GitHub Actions) and interpreting pipeline quality gates, alongside experience with AWS hosted environments and cloud based test execution. Performance & API Testing: Demonstrable experience in API testing (REST/GraphQL) and executing performance testing at a high volume scale. Accessibility & Security Compliance: Strong knowledge of WCAG 2.2 accessibility testing standards and relevant tooling (such as NVDA or JAWS), as well as familiarity with secure testing practices, vulnerability scanning, and DAST tools. Tech Stack Familiarity: Experience testing Java SpringBoot, Ruby on Rails, and AWS Lambda serverless patterns. Certifications: Recognised professional qualifications such as the ISTQB Advanced Level Test Automation Engineer certification. Advanced Testing Principles: Experience with contract testing (e.g., Pact) for microservices and API ecosystems, as well as familiarity with chaos engineering and site reliability testing principles. Tooling Proficiency: Advanced skills in test management tooling such as Jira, Xray, or Zephyr. Government Assessments: Prior experience working in GDS assessed services and actively contributing to service assessment evidence packs within comparable high volume government digital environments. What we offer Competitive salary with annual review Company pension scheme Generous annual leave entitlement Critical illness cover Relocation support of £3,000 - £5,000 Visa sponsorship for eligible candidates Access to learning and development resources A supportive, inclusive working environment Scrumconnect creates next generation digital services through an award winning blend of design, engineering, and artificial intelligence expertise. We specialise in modern software development, data solutions, testing, and strategic design to enable faster delivery, better user experiences, and lower operational costs across the public sector. Our delivery approach is driven by our core values: collaboration, creating value early, integrity, and commitment. We believe we are stronger together, tackling complex problems as one unified team to build intelligent, secure, and scalable platforms. With a proven track record of transforming critical digital services for major government departments including the DVLA, DWP, and HM Courts and Tribunals Service, we focus on turning information into insight, automating complexity, and delivering measurable impact for citizens. How to Apply Please submit your CV to or apply directly through this listing. For an informal conversation about the role, contact Name at contact details . Scrumconnect Consulting is an equal opportunities employer. We are committed to building a diverse and inclusive team and welcome applications from all backgrounds, regardless of age, disability, gender, ethnicity, religion, or sexual orientation.

The purpose is to provide business continuity by performing timely on-site resolutions to a wide range of hardware and desktop issues that cannot always be effected remotely. Specifically, to the Jellycat Warehouse. You'll be; Providing IT support across desktop environments, warehouse systems, business applications and mobile computing, minimising disruption to business operations. Driving the creation, continual improvement and governance of knowledge sharing between the business and the Service Desk. Delivering timely on-site support, maintaining high standards of customer service and identifying and addressing training needs where required. Monitoring the IT Service Management (ITSM) toolset and respond to escalations from the Service Desk, including task allocation and clear communication of urgency and impact. Working closely with on-site users to diagnose and resolve break/fix issues, ensuring rapid resolution or appropriate escalation. Identifing incident trends, investigate root causes and develop effective solutions, leveraging internal expertise and engaging third-party support or consultants where necessary. Performing daily operational and mandatory checks, including reviewing supplier reports, backup routines and key system performance metrics. Carrying out hardware and software imaging, configuration, deployment, migration, maintenance and ongoing support. Providing guidance and mentoring to junior team members, supporting their technical development, knowledge sharing and confidence in delivering IT support. You'll have; Experience in Tier 1 IT support within a retail or e-commerce environment (desirable), supported by relevant certifications where possible. Experience supporting business systems such as SAP Business One or Microsoft Dynamics 365 (desirable). Strong communication skills, with the ability to engage effectively with colleagues at all levels. Understanding ITIL principles; ITIL v4 Foundation certification is advantageous. Proven experience supporting remote workers while maintaining high levels of engagement and productivity. Strong knowledge of Microsoft Windows 11 and Microsoft Office applications; familiarity with macOS is advantageous. Experience administering MDM solutions such as Microsoft Intune, JAMF, or NinjaOne. Familiarity with remote support tools and methods. Ability to research technical issues using internal and public resources and implement effective solutions. Experience supporting a wide range of devices, including mobiles, desktops, tablets, EPOS systems, printers, and scanners. Basic understanding of infrastructure / networking concepts. Ability to work independently and collaboratively as part of the team to resolve issues and deliver projects. Ownership and accountability for assigned tasks, including those forming part of wider project lifecycles. Contributing positively to a collaborative team culture, with a willingness to share ideas, take on varied responsibilities and support wider team objectives. Demonstrating strong problem-solving skills, with the ability to make timely decisions within remitting and escalating where appropriate. Taking a proactive approach to personal development, including self-learning and identifying formal training opportunities. Supporting and driving change, applying appropriate levels of governance while working at a pace suited to a fast-moving business.

Career Opportunities: Lead Service Manager (11244) Requisition ID11244-Posted - Years of Experience (1) -Consulting- Where (1) Glue Reply is the outcome-focused Architecture specialist within the Reply Group. Through services encompassing Business Change/Transformation, Strategy & Architecture, Data exploitation and Integration, Glue Replyis able tohelp its clients succeed by turning strategy into tangible solutions and vision into practical outcomes. Glue Reply diagnoses the challenges andadviseson the way to make real impact - enabling its clients to deliver. Role Overview Glue Reply is a leading digital product design and delivery, data engineering, and integration consultancy in the UK, with a strong reputation for excellence across architecture, design, development, delivery, and service management. To support increasing demand from blue-chip clients and maintain its market-leading position, Glue Reply is seeking a Lead Service Management professional to join the team.This role is responsible for leading and managing a team of Service Delivery Technicians and Security Analysts, ensuring the efficient and effective delivery of services. As a key member of the Service Delivery team, the successful candidate will combine strong interpersonal skills with exceptional technical capability to deliver applications for Glue Reply customers. Responsibilities Oversee daily Service Delivery and Security Operations, ensuring adherence to established processes and procedures Lead and coordinate support teams to resolve incidents, problems, and service requests within agreed SLAs Monitor and manage services to ensure timely resolution of incidents and service requests Manage incident triage, escalation, and resolution in line with ITIL principles, including Major Incidents Coordinate software changes through stakeholder engagement and Change Enablement practices, supporting release readiness activities Act as the escalation point for complex technical issues, customer complaints, and critical P1 incidents, driving them to resolution Ensure organisational governance aligns with company policies, industry standards, and regulatory requirements Track, analyse, and report on KPIs and SLAs, identifying trends, bottlenecks, and opportunities for improvement Develop and maintain service delivery documentation, knowledge bases, SOPs, and implement best practices across service management processes Build strong stakeholder relationships, ensure high customer satisfaction, provide team leadership and guidance, and oversee ticket queues with effective workload prioritisation About the Candidate Strong leadership, coaching, and team-building capabilities, with the ability to inspire and motivate teams Solid understanding of Service Delivery, ideally aligned with ITIL Service Management practices Proven knowledge of ITIL processes, particularly Incident and Change Management Experience with ITSM tools such as ServiceNow Strong understanding of Cyber Security principles and experience with SIEM tools Good knowledge of project and people management practices Experience working with Public Cloud platforms, ideally AWS Familiarity with CI/CD pipelines and DevOps tools including Jenkins, Ansible, and Git Experience with Linux-based operating systems and Agile development methodologies Excellent communication, organisational, and problem-solving skills, with a customer centric mindset and ability to manage multiple priorities in fast paced environments Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skincolour, marital status or parental status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.

£25,186 to £25,761 per year, Competitive Contract Type: Temporary Hours: Full time Disability Confident: Yes Closing Date: 10/08/2026 About this job Would you like to work for a company who is accredited as an outstanding company to work for in Best Companies 2023? Jigsaw Homes Group offers employees a very competitive 24 days holiday per annum, plus 3 days for Christmas closure (5 day working week) plus bank holidays, plus additional days after 2 years continuous service (to a maximum of 5 days). We also offer our employees the option to buy/sell up to 5 days extra leave per year. As a Jigsaw employee you will also receive incremental salaried pay, occupational sick pay, access to the Social Housing Pension Scheme, enhanced maternity/paternity leave, BHSF membership, access to on-site gyms and training/development opportunities. If you are looking for a career with an outstanding company, then please read on. Who we are: Jigsaw Homes Group is one of the largest housing groups in England with more than 37,500 homes across the North West and East Midlands. We provide quality, low-cost housing and play a wider role in making sure our residents thrive in their homes and benefit from living in healthy, sustainable communities. Role information: Our two-year graduate programme is designed to give you a comprehensive understanding of Jigsaw Homes Group IT Services.This structured approach allows you to build a broad skill set, gain insight into different specialisms, and discover where your strengths and interests lie. During the first year you will rotate across four structured placements across key digital functions, spending approximately three months in each area; Business Analysis, Project Management Office & Project Delivery & Business Systems & Application Support & Digital Training & Adoption. During the second year you will identify your strengths, interests and career aspirations and with the assistance of your manager & mentors will choose one of the above areas to specialise in for your final 12 months of the programme. During each placement, you will primarily be office-based, working alongside experienced colleagues, with opportunities to shadow teams, meetings, and contribute to projects. By the end of the programme, you will have developed a strong foundation of professional skills, a deep understanding of the IT function, and the confidence to progress your career further. Upon successful completion of your placement, our intention would be for you to move into a permanent role. For more information regarding the role, please refer to the job pack below. If this sounds like the perfect job for you then don't hesitate to apply now! We reserve the right to close this vacancy early should we receive a sufficient number of applications. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).

IT Support Analyst Location: London, UK (Hybrid Working) Salary range: £30,000 - £35,000 plus benefits including annual discretionary bonus Join Our Global IT Team We're looking for a proactive and motivated IT Support Analyst to join our global IT team. This is an exciting opportunity for someone with previous IT service desk or technical support experience who enjoys solving problems, supporting users, and developing their technical expertise across a modern global technology environment. Based in our London office, you'll play a key role in supporting employees across the UK and internationally, providing hands on endpoint support, managing IT platforms, and contributing to projects that help improve the way our teams work. This role offers excellent opportunities for professional development, exposure to a broad range of technologies, and the chance to work closely with colleagues across the business and around the world. What You'll Be Doing Global IT Support Provide 2nd line IT support to users across the UK and global business. Manage and respond to support requests through our Jira ticketing system. Support employee onboarding and offboarding processes. Administer key business platforms including: Microsoft 365 Microsoft Intune Google Workspace Kandji Ubiquiti Create and maintain technical documentation and user guides. Support meeting room technology and collaboration tools. Assist with company wide Town Halls and All Hands events. Endpoint & User Support Install, configure, and maintain laptops, desktops, and other hardware. Provide both remote and in person support for employees. Troubleshoot hardware, software, and connectivity issues. Network & Infrastructure Support Monitor and maintain office networks, Wi Fi, and connectivity. Support storage infrastructure and backup solutions. Assist with troubleshooting and resolving network outages and performance issues. IT Projects & Continuous Improvement Collaborate with the wider IT team on global improvement initiatives. Support the rollout of new tools, technologies, and processes. Identify opportunities to improve support services and user experience. What We're Looking For Previous experience in an IT Service Desk, IT Support, or Technical Support role. Strong troubleshooting and problem solving skills. Experience supporting Windows operating systems. Excellent communication skills and the ability to support both technical and non technical users. Strong organisational skills with the ability to manage multiple priorities. Good understanding of IT security and cybersecurity best practices. A proactive, customer focused approach and willingness to learn. Desirable Experience with: Microsoft 365, Entra ID, and Intune Google Workspace Linux and macOS environments Android and iOS devices Wired and wireless networking Server and endpoint hardware support What You'll Gain This role provides the opportunity to develop your expertise across a wide range of enterprise technologies, including: Microsoft 365, Entra ID and Intune Google Workspace Ubiquiti networking solutions Firewall technologies including WatchGuard and FortiGate VPN technologies and network security Cloud based identity and device management NAS and storage platforms Endpoint security tools Modern SaaS IT administration platforms Why Join Us? You'll be joining a collaborative and supportive global IT team where you'll have the opportunity to broaden your technical skillset, contribute to meaningful projects, and make a real impact across the business. We know great candidates don't always tick every box. If you're excited about the role and believe you could be a great fit, we'd love to hear from you.

Reporting to the Tier 2 Team Leader, your main duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Throughout the service desk process, you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and ITRM, providing timely updates, ensuring the fault is assigned the correct level of priority and attention. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a broad technical knowledge across a range of technologies General summary: Administering and supporting the customer's infrastructure Delivering second-line support Demonstrating the ability to troubleshoot and resolve complex issues Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works. The department The IT Service Desk is made up of a team of engineers covering all support tiers and abilities, from 1st-line apprentice engineers through to 3rd-line engineers. We also have a team of consultancy resources; however, they do not work permanently on the Service Desk. The Service Desk, based in Sidcup, is responsible for the provision of IT services and support to 100+ clients across the UK. The successful candidate will be required to work closely with the Sales Team and Account Managers, Consultancy, Business Operations, and other members of the ITRM team. Duties and responsibilities Handle escalated calls from the first-line Service Desk Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and proactive maintenance Out-of-hours and/or on-call working is periodically required Technical skills Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Good knowledge of Hyper-V and VMware ESX Experience managing Azure, primarily Virtual Machine Infrastructure Strong knowledge of Microsoft Exchange Server and Office 365, including Sharepoint and AzureAD. Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of backup and DR services (Backup Exec, Datto, Azure) Experience in managing Cisco switches and routers. Good knowledge of cloud telephony systems Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC Knowledge of Windows Script Host/VBScript/ PowerShell Strong knowledge of Microsoft Windows 7-11 MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage Person specification A strong desire and focus on continued improvements to the department and personally. A desire to be part of an overall team and achieve team goals To continually strive to improve overall firm effectiveness Confident mentor of other members of the Service Desk. Natural aptitude for troubleshooting and problem solving Proven ability to work under pressure and with other people Strong time management and self-motivation skills A lateral thinker Keeping up to date with current industry trends and emerging technologies and best practices Must be able to demonstrate a 'customer first' approach to support 3 years+ experience on a helpdesk, technical support or similar role, preferably in an MSP environment. Access to own vehicle is required This job description indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. You will also be expected to undertake duties which may not be listed on this job description as directed by your line manager, which will be deemed as reasonable within the scope of the role. This role will report to the Service Delivery Manager. Annual salary depending upon experience. Paid overtime or time off in lieu Out of hours support rota, paid as a retainer. Working hours on a shift basis as follows: 07:00am until 3:45pm 08:45am until 5:30pm 09:15am until 6:00pm Contributory pension scheme (after 3 months service and successful completion of probationary period)