Dynamics 365 Sales CRM Solution Architect / Tech Lead Location: London (Hybrid - 3 days onsite) Rate: £60-£86 per hour Contract: 6-12 Months (Extension Likely) Start: ASAP Clearance: Must be eligible for FADV clearance (5 years employment references, 5 years UK address history, DBS and educational certificates) The Opportunity We're supporting a major global financial services organisation on a large-scale CRM transformation programme and are seeking an experienced Dynamics 365 Sales CRM Solution Architect / Technical Lead. This is a hands on architecture role requiring a strong blend of Dynamics 365 Sales, Power Platform, and Azure Integration expertise. You'll provide technical leadership whilst remaining close to design, development, and delivery activities. The client is looking for someone with deep Dynamics experience across enterprise scale implementations and stakeholder facing environments. Key Responsibilities Lead the architecture and design of Dynamics 365 Sales CRM solutions. Drive delivery across Dynamics 365, Dataverse, Power Platform, and Azure services. Design scalable, secure, and high performing CRM platforms. Work closely with business stakeholders to define requirements and solution roadmaps. Lead integration design using Azure Functions, Logic Apps, Service Bus, and REST APIs. Establish development standards, governance, and best practices. Support application lifecycle management, deployment approaches, and release governance. Provide technical leadership to developers, analysts, and project stakeholders. Essential Experience Extensive experience delivering Dynamics 365 Sales CRM solutions. Strong Solution Architecture and Technical Lead experience. Deep knowledge of: Dynamics 365 Sales Dataverse Power Platform Power Apps (Model Driven Apps) Power Automate Customer InsightsSales Accelerator Strong hands on development capability including: C# .NET JavaScript Plugins Custom Workflow Activities REST APIs Experience designing enterprise integrations using: Azure Functions Logic Apps Service Bus Azure Data Factory Azure Key Vault Strong stakeholder management and communication skills. Experience working within Agile delivery environments. Highly Desirable Banking, financial services, insurance, or regulated industry experience. Dynamics 365 Customer Insights experience. Azure DevOps and CI/CD experience. Microsoft Dynamics and Power Platform certifications. Experience leading offshore or distributed development teams. What We're Looking For This role would suit a senior consultant who has successfully delivered multiple Dynamics 365 Sales implementations and enjoys operating across architecture, stakeholder engagement, technical design, and hands on development. You'll be comfortable leading solution discussions with senior business stakeholders while also providing technical direction across Dynamics 365, Power Platform, Dataverse, and Azure integration services. Interested? Apply now with your latest CV for immediate consideration.
26/07/2026
Full time
Dynamics 365 Sales CRM Solution Architect / Tech Lead Location: London (Hybrid - 3 days onsite) Rate: £60-£86 per hour Contract: 6-12 Months (Extension Likely) Start: ASAP Clearance: Must be eligible for FADV clearance (5 years employment references, 5 years UK address history, DBS and educational certificates) The Opportunity We're supporting a major global financial services organisation on a large-scale CRM transformation programme and are seeking an experienced Dynamics 365 Sales CRM Solution Architect / Technical Lead. This is a hands on architecture role requiring a strong blend of Dynamics 365 Sales, Power Platform, and Azure Integration expertise. You'll provide technical leadership whilst remaining close to design, development, and delivery activities. The client is looking for someone with deep Dynamics experience across enterprise scale implementations and stakeholder facing environments. Key Responsibilities Lead the architecture and design of Dynamics 365 Sales CRM solutions. Drive delivery across Dynamics 365, Dataverse, Power Platform, and Azure services. Design scalable, secure, and high performing CRM platforms. Work closely with business stakeholders to define requirements and solution roadmaps. Lead integration design using Azure Functions, Logic Apps, Service Bus, and REST APIs. Establish development standards, governance, and best practices. Support application lifecycle management, deployment approaches, and release governance. Provide technical leadership to developers, analysts, and project stakeholders. Essential Experience Extensive experience delivering Dynamics 365 Sales CRM solutions. Strong Solution Architecture and Technical Lead experience. Deep knowledge of: Dynamics 365 Sales Dataverse Power Platform Power Apps (Model Driven Apps) Power Automate Customer InsightsSales Accelerator Strong hands on development capability including: C# .NET JavaScript Plugins Custom Workflow Activities REST APIs Experience designing enterprise integrations using: Azure Functions Logic Apps Service Bus Azure Data Factory Azure Key Vault Strong stakeholder management and communication skills. Experience working within Agile delivery environments. Highly Desirable Banking, financial services, insurance, or regulated industry experience. Dynamics 365 Customer Insights experience. Azure DevOps and CI/CD experience. Microsoft Dynamics and Power Platform certifications. Experience leading offshore or distributed development teams. What We're Looking For This role would suit a senior consultant who has successfully delivered multiple Dynamics 365 Sales implementations and enjoys operating across architecture, stakeholder engagement, technical design, and hands on development. You'll be comfortable leading solution discussions with senior business stakeholders while also providing technical direction across Dynamics 365, Power Platform, Dataverse, and Azure integration services. Interested? Apply now with your latest CV for immediate consideration.
Location: London Reports to: Head of Digital & Retail Business Solution Contract: date TBC Business Process Analyst for Order-to-Cash (O2C) The Business Process Analyst for Order-to-Cash (O2C) is a key contributor for defining, implementing, and managing O2C processes across global operations, leveraging deep technical expertise in Microsoft D365 to optimize workflow efficiency, enhance data integrity, and drive continuous improvement. Key Responsibilities D365 Technical Leadership Leverage advanced knowledge of Microsoft Dynamics 365, particularly in Finance and Operations module, to design and optimize O2C workflows, configurations, and integrations that enhance process efficiency. Serve as the primary technical resource on D365 for the O2C team, supporting troubleshooting efforts and ensuring data accuracy across the O2C cycle, including order management, billing, collections, and cash application. Collaborate with Global Tech team and external partners to manage D365 system updates, releases, and integrations, ensuring alignment with evolving business requirements and process improvements. Continuous Improvement and Change Management Drive continuous improvement initiatives within the O2C function, utilizing D365's reporting and analytics capabilities to identify process bottlenecks, inefficiencies, and opportunities for enhancement. Implement change management strategies to ensure successful adoption of new processes and systems across global teams, fostering a culture of innovation and accountability. Facilitate workshops and training sessions to promote best practices in O2C processes and D365 functionalities, ensuring teams are equipped to leverage the system effectively. Cross-Functional Collaboration Act as a key liaison between Finance, Sales, Supply Chain and Tech spanning across Corporate, Regions and Divisions to facilitate the seamless flow of information and support end-to-end O2C processes. Address escalations and complex issues related to O2C processes and D365, collaborating with relevant stakeholders to implement effective solutions. Work with global leadership to align O2C strategies with overall business objectives and support organizational growth. Global O2C Process Management Assist in writing, reviewing, and signing off process documentation and SOPs, including market localizations. Work with the Change and Communications Lead to ensure training materials are kept up to date as changes are implemented. Support Regional deployment by contributing to workshops to identify local specificities and prioritize based on business criticality. Contribute to building an Order to Cash process community made up of regional/market SMEs to ensure alignment across regions and share common issues and best practices. Guardian of Fix, Flex, Free Act as the guardian of the Fix, Flex, Free framework within the O2C process, ensuring that solutions are scalable and adaptable while maintaining a strong foundation of standardization where necessary. Foster a culture of agility and responsiveness by empowering regional teams to identify opportunities for customization and innovation within the established frameworks. Performance Monitoring and Reporting Develop and track global O2C KPIs and metrics to monitor performance, identify trends, and drive data driven decision making. Prepare and present performance reports to senior management, highlighting key insights and recommendations for process improvements. Utilize D365 analytics tools to generate actionable insights that inform strategic planning and operational enhancements. Qualifications Education: Bachelor's degree in Finance, Business Administration, Supply Chain Management, or a related field; MBA or relevant certifications (e.g., Six Sigma, APICS, PMP) are celebrated. Experience: Minimum of 3 years in O2C, Finance Operations or Global Solution deployment roles, preferably with an ERP. Technical Skills: Expertise in Microsoft Dynamics 365 (D365) - proven experience in D365 Finance and Operations, including hands on configuration, workflow optimization, and integration with other systems. Analytical Skills: Strong analytical skills, with the ability to leverage D365 data analytics and reporting tools to drive process improvements and operational efficiency. Soft Skills: Excellent communication and interpersonal skills; ability to influence and engage stakeholders at all levels. Leadership: Strong leadership and team management skills, with a track record of developing and mentoring high performing teams. Thought Leadership: Strategic thinker with a proactive, results oriented approach to problem solving and process optimization.
25/07/2026
Full time
Location: London Reports to: Head of Digital & Retail Business Solution Contract: date TBC Business Process Analyst for Order-to-Cash (O2C) The Business Process Analyst for Order-to-Cash (O2C) is a key contributor for defining, implementing, and managing O2C processes across global operations, leveraging deep technical expertise in Microsoft D365 to optimize workflow efficiency, enhance data integrity, and drive continuous improvement. Key Responsibilities D365 Technical Leadership Leverage advanced knowledge of Microsoft Dynamics 365, particularly in Finance and Operations module, to design and optimize O2C workflows, configurations, and integrations that enhance process efficiency. Serve as the primary technical resource on D365 for the O2C team, supporting troubleshooting efforts and ensuring data accuracy across the O2C cycle, including order management, billing, collections, and cash application. Collaborate with Global Tech team and external partners to manage D365 system updates, releases, and integrations, ensuring alignment with evolving business requirements and process improvements. Continuous Improvement and Change Management Drive continuous improvement initiatives within the O2C function, utilizing D365's reporting and analytics capabilities to identify process bottlenecks, inefficiencies, and opportunities for enhancement. Implement change management strategies to ensure successful adoption of new processes and systems across global teams, fostering a culture of innovation and accountability. Facilitate workshops and training sessions to promote best practices in O2C processes and D365 functionalities, ensuring teams are equipped to leverage the system effectively. Cross-Functional Collaboration Act as a key liaison between Finance, Sales, Supply Chain and Tech spanning across Corporate, Regions and Divisions to facilitate the seamless flow of information and support end-to-end O2C processes. Address escalations and complex issues related to O2C processes and D365, collaborating with relevant stakeholders to implement effective solutions. Work with global leadership to align O2C strategies with overall business objectives and support organizational growth. Global O2C Process Management Assist in writing, reviewing, and signing off process documentation and SOPs, including market localizations. Work with the Change and Communications Lead to ensure training materials are kept up to date as changes are implemented. Support Regional deployment by contributing to workshops to identify local specificities and prioritize based on business criticality. Contribute to building an Order to Cash process community made up of regional/market SMEs to ensure alignment across regions and share common issues and best practices. Guardian of Fix, Flex, Free Act as the guardian of the Fix, Flex, Free framework within the O2C process, ensuring that solutions are scalable and adaptable while maintaining a strong foundation of standardization where necessary. Foster a culture of agility and responsiveness by empowering regional teams to identify opportunities for customization and innovation within the established frameworks. Performance Monitoring and Reporting Develop and track global O2C KPIs and metrics to monitor performance, identify trends, and drive data driven decision making. Prepare and present performance reports to senior management, highlighting key insights and recommendations for process improvements. Utilize D365 analytics tools to generate actionable insights that inform strategic planning and operational enhancements. Qualifications Education: Bachelor's degree in Finance, Business Administration, Supply Chain Management, or a related field; MBA or relevant certifications (e.g., Six Sigma, APICS, PMP) are celebrated. Experience: Minimum of 3 years in O2C, Finance Operations or Global Solution deployment roles, preferably with an ERP. Technical Skills: Expertise in Microsoft Dynamics 365 (D365) - proven experience in D365 Finance and Operations, including hands on configuration, workflow optimization, and integration with other systems. Analytical Skills: Strong analytical skills, with the ability to leverage D365 data analytics and reporting tools to drive process improvements and operational efficiency. Soft Skills: Excellent communication and interpersonal skills; ability to influence and engage stakeholders at all levels. Leadership: Strong leadership and team management skills, with a track record of developing and mentoring high performing teams. Thought Leadership: Strategic thinker with a proactive, results oriented approach to problem solving and process optimization.
Global Process Lead - O2CApplylocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 12, 2026 (30 days left to apply)job requisition id: JOBREQLocation : London Reports to : Head of Digital & Retail Business Solution Contract : date TBC At Chanel, our values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.As part of the Future of Finance initiative, Chanel is deploying several transformation programs. The implementation of Microsoft Dynamics 365 across all our regions will harmonize multiple regional ERPs, while respecting our Divisional operating models and métier specificities, to create a standardized, single global core ERP model.The Business Process Analyst for Order-to-Cash (O2C) is a key contributor for defining, implementing, and managing O2C processes across global operations, leveraging deep technical expertise in Microsoft D365 to optimize workflow efficiency, enhance data integrity, and drive continuous improvement. This role requires leadership capabilities to align O2C practices with business objectives, facilitate cross-functional collaboration amongst the Regions and Divisions, and ensure the successful execution of processes in line with company vision. The ideal candidate will possess a blend of technical and functional knowledge, process improvement skills, and a focus on delivering an exceptional client experience. Key Responsibilities: D365 Technical Leadership: + Leverage advanced knowledge of Microsoft Dynamics 365, particularly in Finance and Operations module, to design and optimize O2C workflows, configurations, and integrations that enhance process efficiency. + Serve as the primary technical resource on D365 for O2C team, supporting troubleshooting efforts and ensuring data accuracy across the O2C cycle, including order management, billing, collections, and cash application. + Collaborate with Global Tech team and external partners to manage D365 system updates, releases, and integrations, ensuring alignment with evolving business requirements and process improvements. Continuous Improvement and Change Management: + Drive continuous improvement initiatives within the O2C function, utilizing D365's reporting and analytics capabilities to identify process bottlenecks, inefficiencies, and opportunities for enhancement. + Implement change management strategies to ensure successful adoption of new processes and systems across global teams, fostering a culture of innovation and accountability. + Facilitate workshops and training sessions to promote best practices in O2C processes and D365 functionalities, ensuring teams are equipped to leverage the system effectively. Cross-Functional Collaboration: + Act as a key liaison between Finance, Sales, Supply Chain and Tech spanning across Corporate, Regions and Divisions to facilitate the seamless flow of information and support end-to-end O2C processes. + Address escalations and complex issues related to O2C processes and D365, collaborating with relevant stakeholders to implement effective solutions. + Work with global leadership to align O2C strategies with overall business objectives and support organizational growth. Global O2C Process Management: + Assist in writing, reviewing, and signing off process documentation and SOPs, including market localizations + Work with the Change and Communications Lead to ensure training materials are kept up to date as changes are implemented + Support Regional deployment by contributing to workshops to identify local specificities and identify priorities based on business criticality + Contribute to building an Order to Cash process community made up of regional/market SMEs to ensure alignment across regions and share common issues and best practices Guardian of Fix, Flex, Free: + Act as the guardian of the Fix, Flex, Free framework within the O2C process, ensuring that solutions are not only scalable and adaptable but also maintain a strong foundation of standardization where necessary. + "Fix" processes to ensure compliance and efficiency; "Flex" to adapt and respond to regional business needs; and "Free" to enable innovation and creativity within the teams while maintaining operational integrity. + Foster a culture of agility and responsiveness by empowering regional teams to identify opportunities for customization and innovation within the established frameworks, ensuring that these enhancements align with global objectives. Performance Monitoring and Reporting: + Develop and track global O2C KPIs and metrics to monitor performance, identify trends, and drive data-driven decision-making. + Prepare and present performance reports to senior management, highlighting key insights and recommendations for process improvements. + Utilize D365 analytics tools to generate actionable insights that inform strategic planning and operational enhancements. Qualifications: Education: Bachelor's degree in Finance, Business Administration, Supply Chain Management, or a related field; MBA or relevant certifications (e.g., Six Sigma, APICS, PMP) are celebrated. Experience: Minimum of 3 years in O2C, Finance Operations or Global Solution deployment roles, preferably with an ERP. Technical Skills: + Expertise in Microsoft Dynamics 365 (D365): Proven experience in D365 Finance and Operations, including hands-on configuration, workflow optimization, and integration with other systems. + Strong analytical skills, with the ability to leverage D365 data analytics and reporting tools to drive process improvements and operational efficiency. + Familiarity with ERP systems and best practices for managing the O2C cycle, including order management, billing, and collections. Soft Skills: + Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. + Strong leadership and team management skills, with a track record of developing and mentoring high-performing teams. + Strategic thinker with a proactive, results-oriented approach to problem-solving and process optimization.
24/07/2026
Full time
Global Process Lead - O2CApplylocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 12, 2026 (30 days left to apply)job requisition id: JOBREQLocation : London Reports to : Head of Digital & Retail Business Solution Contract : date TBC At Chanel, our values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.As part of the Future of Finance initiative, Chanel is deploying several transformation programs. The implementation of Microsoft Dynamics 365 across all our regions will harmonize multiple regional ERPs, while respecting our Divisional operating models and métier specificities, to create a standardized, single global core ERP model.The Business Process Analyst for Order-to-Cash (O2C) is a key contributor for defining, implementing, and managing O2C processes across global operations, leveraging deep technical expertise in Microsoft D365 to optimize workflow efficiency, enhance data integrity, and drive continuous improvement. This role requires leadership capabilities to align O2C practices with business objectives, facilitate cross-functional collaboration amongst the Regions and Divisions, and ensure the successful execution of processes in line with company vision. The ideal candidate will possess a blend of technical and functional knowledge, process improvement skills, and a focus on delivering an exceptional client experience. Key Responsibilities: D365 Technical Leadership: + Leverage advanced knowledge of Microsoft Dynamics 365, particularly in Finance and Operations module, to design and optimize O2C workflows, configurations, and integrations that enhance process efficiency. + Serve as the primary technical resource on D365 for O2C team, supporting troubleshooting efforts and ensuring data accuracy across the O2C cycle, including order management, billing, collections, and cash application. + Collaborate with Global Tech team and external partners to manage D365 system updates, releases, and integrations, ensuring alignment with evolving business requirements and process improvements. Continuous Improvement and Change Management: + Drive continuous improvement initiatives within the O2C function, utilizing D365's reporting and analytics capabilities to identify process bottlenecks, inefficiencies, and opportunities for enhancement. + Implement change management strategies to ensure successful adoption of new processes and systems across global teams, fostering a culture of innovation and accountability. + Facilitate workshops and training sessions to promote best practices in O2C processes and D365 functionalities, ensuring teams are equipped to leverage the system effectively. Cross-Functional Collaboration: + Act as a key liaison between Finance, Sales, Supply Chain and Tech spanning across Corporate, Regions and Divisions to facilitate the seamless flow of information and support end-to-end O2C processes. + Address escalations and complex issues related to O2C processes and D365, collaborating with relevant stakeholders to implement effective solutions. + Work with global leadership to align O2C strategies with overall business objectives and support organizational growth. Global O2C Process Management: + Assist in writing, reviewing, and signing off process documentation and SOPs, including market localizations + Work with the Change and Communications Lead to ensure training materials are kept up to date as changes are implemented + Support Regional deployment by contributing to workshops to identify local specificities and identify priorities based on business criticality + Contribute to building an Order to Cash process community made up of regional/market SMEs to ensure alignment across regions and share common issues and best practices Guardian of Fix, Flex, Free: + Act as the guardian of the Fix, Flex, Free framework within the O2C process, ensuring that solutions are not only scalable and adaptable but also maintain a strong foundation of standardization where necessary. + "Fix" processes to ensure compliance and efficiency; "Flex" to adapt and respond to regional business needs; and "Free" to enable innovation and creativity within the teams while maintaining operational integrity. + Foster a culture of agility and responsiveness by empowering regional teams to identify opportunities for customization and innovation within the established frameworks, ensuring that these enhancements align with global objectives. Performance Monitoring and Reporting: + Develop and track global O2C KPIs and metrics to monitor performance, identify trends, and drive data-driven decision-making. + Prepare and present performance reports to senior management, highlighting key insights and recommendations for process improvements. + Utilize D365 analytics tools to generate actionable insights that inform strategic planning and operational enhancements. Qualifications: Education: Bachelor's degree in Finance, Business Administration, Supply Chain Management, or a related field; MBA or relevant certifications (e.g., Six Sigma, APICS, PMP) are celebrated. Experience: Minimum of 3 years in O2C, Finance Operations or Global Solution deployment roles, preferably with an ERP. Technical Skills: + Expertise in Microsoft Dynamics 365 (D365): Proven experience in D365 Finance and Operations, including hands-on configuration, workflow optimization, and integration with other systems. + Strong analytical skills, with the ability to leverage D365 data analytics and reporting tools to drive process improvements and operational efficiency. + Familiarity with ERP systems and best practices for managing the O2C cycle, including order management, billing, and collections. Soft Skills: + Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. + Strong leadership and team management skills, with a track record of developing and mentoring high-performing teams. + Strategic thinker with a proactive, results-oriented approach to problem-solving and process optimization.
JAM Recruitment Ltd in the United Kingdom is seeking a Sales Business Analyst to join a global Dynamics 365 programme in a hybrid role (3 days on site). Located in Walsall, the role focuses on improving commercial processes and driving user adoption of Dynamics 365. You'll shape a major transformation by supporting ERP and CRM implementations, gathering requirements, delivering training, and collaborating with senior commercial leaders across international locations.
20/07/2026
Full time
JAM Recruitment Ltd in the United Kingdom is seeking a Sales Business Analyst to join a global Dynamics 365 programme in a hybrid role (3 days on site). Located in Walsall, the role focuses on improving commercial processes and driving user adoption of Dynamics 365. You'll shape a major transformation by supporting ERP and CRM implementations, gathering requirements, delivering training, and collaborating with senior commercial leaders across international locations.
The Business Sales Analyst Dynamics 365 position in Walsall is a full time, hybrid role requiring three days on site, with a salary of £40,000 to £50,000 per annum. You will join a global programme focused on improving commercial processes and driving user adoption of Microsoft Dynamics 365. Responsibilities include supporting business transformation within the Commercial Excellence team, gathering requirements, and influencing how international operations function. Key skills sought include experience as a Business Analyst, a passion for process improvement, and familiarity with sales systems. This role offers the chance to shape a major transformation initiative for a leading manufacturing and distribution firm. Sales Business Analyst (Dynamics 365) Salary: £40,000 - £50,000 pa Location: Hybrid (3 days on site) - Walsall (preferred) or West Sussex, County Durham, London, Belfast or Mallow Are you an experienced Business Analyst with a passion for improving business processes, driving user adoption and delivering business transformation? Do you want to play a key role in a global Microsoft Dynamics 365 programme where you'll influence how an international business operates for years to come? We're supporting a leading global manufacturing and distribution business with the appointment of a Sales Business Analyst to join their Commercial Excellence team during an exciting period of global transformation. This is far more than a traditional Business Analyst role. You'll initially support the global rollout of Microsoft Dynamics 365 Finance & Operations before becoming a key member of the implementation of Dynamics 365 Sales (CRM), helping to define and embed a new global sales operating model. Long term, you'll become the subject matter expert for the CRM platform, working alongside senior commercial leaders to improve sales processes, user adoption and commercial performance across multiple international locations. This role has been created to support a multi phase global transformation programme. Initially, you'll play a key role in supporting the rollout of Dynamics 365 Finance & Operations, ensuring sales teams are trained, engaged and fully supported throughout each implementation. Following the ERP rollout, you'll move into the implementation of a new global Dynamics 365 Sales (CRM) platform. As the programme evolves, you'll become a key member of the Commercial Excellence team, supporting continuous improvement initiatives, standardising global sales processes and helping maximise the value of the CRM platform across the business. Key Responsibilities Support global Dynamics 365 Finance & Operations implementations and go live activities. Deliver user training, workshops and hypercare support. Gather business requirements and document business processes. Support User Acceptance Testing (UAT), defect management and release activities. Work closely with Sales, Commercial Excellence, IT, Business Intelligence and external implementation partners. Help define and implement global sales processes within Dynamics 365 Sales. Create user documentation, training materials and process guides. Champion CRM adoption and continuous process improvement. Support reporting, forecasting and commercial excellence initiatives. About You You'll be an experienced Business Analyst, CRM Business Analyst, Sales Systems Analyst or Dynamics 365 Functional Consultant who enjoys improving business processes and supporting users through change. You'll ideally bring: Experience supporting Microsoft Dynamics 365 implementations (Finance & Operations and/or Dynamics 365 Sales). Strong business analysis skills including requirements gathering, process mapping and documentation. Experience supporting User Acceptance Testing (UAT), go live activities and hypercare. Excellent stakeholder management and communication skills. Experience delivering training and driving user adoption. A collaborative approach with the ability to work across technical and non technical teams. Experience within manufacturing, engineering or distribution would be advantageous but is not essential. If you're looking for an opportunity where you can influence global business processes, support a major Dynamics 365 transformation and develop into a recognised CRM subject matter expert, we'd love to hear from you.
18/07/2026
Full time
The Business Sales Analyst Dynamics 365 position in Walsall is a full time, hybrid role requiring three days on site, with a salary of £40,000 to £50,000 per annum. You will join a global programme focused on improving commercial processes and driving user adoption of Microsoft Dynamics 365. Responsibilities include supporting business transformation within the Commercial Excellence team, gathering requirements, and influencing how international operations function. Key skills sought include experience as a Business Analyst, a passion for process improvement, and familiarity with sales systems. This role offers the chance to shape a major transformation initiative for a leading manufacturing and distribution firm. Sales Business Analyst (Dynamics 365) Salary: £40,000 - £50,000 pa Location: Hybrid (3 days on site) - Walsall (preferred) or West Sussex, County Durham, London, Belfast or Mallow Are you an experienced Business Analyst with a passion for improving business processes, driving user adoption and delivering business transformation? Do you want to play a key role in a global Microsoft Dynamics 365 programme where you'll influence how an international business operates for years to come? We're supporting a leading global manufacturing and distribution business with the appointment of a Sales Business Analyst to join their Commercial Excellence team during an exciting period of global transformation. This is far more than a traditional Business Analyst role. You'll initially support the global rollout of Microsoft Dynamics 365 Finance & Operations before becoming a key member of the implementation of Dynamics 365 Sales (CRM), helping to define and embed a new global sales operating model. Long term, you'll become the subject matter expert for the CRM platform, working alongside senior commercial leaders to improve sales processes, user adoption and commercial performance across multiple international locations. This role has been created to support a multi phase global transformation programme. Initially, you'll play a key role in supporting the rollout of Dynamics 365 Finance & Operations, ensuring sales teams are trained, engaged and fully supported throughout each implementation. Following the ERP rollout, you'll move into the implementation of a new global Dynamics 365 Sales (CRM) platform. As the programme evolves, you'll become a key member of the Commercial Excellence team, supporting continuous improvement initiatives, standardising global sales processes and helping maximise the value of the CRM platform across the business. Key Responsibilities Support global Dynamics 365 Finance & Operations implementations and go live activities. Deliver user training, workshops and hypercare support. Gather business requirements and document business processes. Support User Acceptance Testing (UAT), defect management and release activities. Work closely with Sales, Commercial Excellence, IT, Business Intelligence and external implementation partners. Help define and implement global sales processes within Dynamics 365 Sales. Create user documentation, training materials and process guides. Champion CRM adoption and continuous process improvement. Support reporting, forecasting and commercial excellence initiatives. About You You'll be an experienced Business Analyst, CRM Business Analyst, Sales Systems Analyst or Dynamics 365 Functional Consultant who enjoys improving business processes and supporting users through change. You'll ideally bring: Experience supporting Microsoft Dynamics 365 implementations (Finance & Operations and/or Dynamics 365 Sales). Strong business analysis skills including requirements gathering, process mapping and documentation. Experience supporting User Acceptance Testing (UAT), go live activities and hypercare. Excellent stakeholder management and communication skills. Experience delivering training and driving user adoption. A collaborative approach with the ability to work across technical and non technical teams. Experience within manufacturing, engineering or distribution would be advantageous but is not essential. If you're looking for an opportunity where you can influence global business processes, support a major Dynamics 365 transformation and develop into a recognised CRM subject matter expert, we'd love to hear from you.
Summary At Avanade, we see how the power of Dynamics 365 & Power Platform shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success. As a Customer Engagement, you will play a key role in designing, developing, and implementing Dynamics 365 Customer Engagement (CE) solutions. You will work closely with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations. This role offers the opportunity to work for Microsoft's partner, with a strong focus on Qualifications Key Responsibilities: Solution Design & Configuration: Assist customers to further enhance their Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.). Ensure the system is set up to optimise workflows, data management, and reporting. Client Engagement: Collaborate with stakeholders to analyse incidents and translate them into functional solutions and fixes. Technical Leadership: Provide guidance and mentoring to junior consultants and developers on best practices. Customisation & Integration: Customise Dynamics 365 CE to match client specific processes, including custom entities, fields, workflows, and forms. Work with technical teams to integrate Dynamics 365 CE with other business applications, including ERP, marketing, and service platforms. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Avanade is committed to providing veteran employment opportunities to our service men and women. This is a hybrid role that combines remote work with regular client engagement. The successful candidate must be fluent in both French and English and be comfortable traveling to client locations as business needs require. AI Adoption & Transformation Consultant As a AI Adoption & Transformation Consultant, you will guide enterprise clients through the people side of AI transformation. Working at the intersection of business strategy, organisational change management, employee experience, and Microsoft Copilot adoption, you will help clients identify high value use cases, accelerate workforce readiness, drive behavioural change, and realise measurable business outcomes from AI investments. You will work directly with executives, business leaders, and technology stakeholders to shape transformation strategies, facilitate AI adoption programmes, and build scalable approaches that help organisations embrace new ways of working. What You'll Do Partner with executive and business stakeholders to identify, prioritise, and evaluate AI and Copilot opportunities. Develop adoption roadmaps aligned to business objectives and workforce transformation goals. Help clients establish AI governance, readiness, and value realisation strategies. Translate emerging AI capabilities into practical business outcomes. Lead Adoption & Change Programs Assess organisational readiness, stakeholder needs, change impacts, and adoption barriers. Design and execute enterprise wide adoption strategies for Microsoft Copilot and AI enabled solutions. Develop communications, engagement, training, and reinforcement plans to drive sustained behavioural change. Facilitate executive workshops, stakeholder alignment sessions, and transformation planning activities. Enable Business Value Realisation Define adoption metrics, success criteria, and value measurement frameworks. Monitor adoption progress and recommend improvements based on user feedback and usage insights. Help clients connect AI adoption efforts to productivity, employee experience, and business performance outcomes. Create executive ready narratives that communicate progress, impact, and opportunities for continued growth. Build Scalable Adoption Programs Design champion networks, enablement programmes, and change acceleration initiatives. Develop repeatable playbooks, toolkits, training assets, and governance approaches. Support organisations as they scale AI adoption across business units, geographies, and workforce populations. Avanade's is comprised of two channels to market, direct through Avanade relationships and indirect through our parent companies of Microsoft and Accenture, known as the Accenture Microsoft Business Group (AMBG). These channels are responsible for developing market relevant capabilities and solutions to help clients resolve critical business and technology issues. Through practices they provide sales, solutioning and delivery support to client groups and accounts to help us win and sustain long lasting relationships with our clients. In addition to direct relationships with clients, each channel works closely with Avanade's most significant partners - Microsoft and Accenture, as well as other alliances - to drive growth of the business and the practices therein. Key Responsibilities What you'll do: Thought leadership Sales, Solutioning, and Delivery Create and Evolve GTM Assets and Solutions Establish internal and client facing relationships, building a strong network and trust Be a brand ambassador, representing AMBG Security in the market and with our clients and partners. United Kingdom Associate / Analyst Key Responsibilities Configure, build and maintain Copilot Studio agents and conversational experiences. Develop and optimise topics, prompts, actions and knowledge sources. Test, troubleshoot and improve agent performance and user experience. Support the integration of Copilot Studio with Microsoft 365, SharePoint and Power Platform solutions. Power Platform Development Develop and enhance Power Apps, Power Automate workflows and Dataverse solutions. Assist in delivering low code business applications and automation solutions. Support integration between Microsoft platforms and business systems. Configure and maintain SharePoint sites, libraries and content repositories. Assist in structuring content, metadata and information architecture to support AI driven knowledge experiences. Ensure knowledge sources are maintained and optimised for retrieval and accuracy. Client & Project Support Participate in requirements gathering workshops and discovery activities. Assist in documenting business requirements, user stories and solution designs. Support testing, deployment and hyper care activities during project delivery. Collaborate with multidisciplinary teams to deliver innovative business solutions. Continuously develop skills in Copilot Studio, Power Platform and Generative AI technologies. Contribute reusable assets, accelerators and best practices. Participate in internal communities of practice, training programmes and knowledge sharing initiatives. Requirements Experience with Power Platform, including Power Apps and/or Power Automate. Experience using or administering SharePoint Online. Understanding of Microsoft 365 services and collaboration platforms. Strong analytical, problem solving and communication skills. Ability to work effectively in a collaborative team environment. Passion for learning emerging technologies and AI solutions. Exposure to Copilot Studio, chatbots or conversational AI technologies. Experience with Dataverse and Microsoft APIs/connectors. Understanding of Generative AI concepts and prompt engineering. Experience delivering client facing technology solutions. Microsoft certifications in Power Platform, Microsoft 365 or related technologies. What We Offer Opportunity to build hands on experience with Microsoft Copilot Studio and AI technologies. Structured career development and learning pathways in Copilot Studio and Generative AI. Access to industry leading training, certifications and mentoring programmes. Exposure to innovative client projects across multiple industries. Collaboration with experienced consultants, architects and AI specialists. A supportive and inclusive culture that encourages learning, innovation and professional growth. Clear progression opportunities from Associate Analyst through to Consultant and Solution Architect roles. Flexible and modern ways of working with access to the latest Microsoft technologies.
18/07/2026
Full time
Summary At Avanade, we see how the power of Dynamics 365 & Power Platform shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success. As a Customer Engagement, you will play a key role in designing, developing, and implementing Dynamics 365 Customer Engagement (CE) solutions. You will work closely with clients and project teams to create innovative business applications that enhance customer experiences and streamline operations. This role offers the opportunity to work for Microsoft's partner, with a strong focus on Qualifications Key Responsibilities: Solution Design & Configuration: Assist customers to further enhance their Dynamics 365 CE modules (Sales, Customer Service, Marketing, Field Service, etc.). Ensure the system is set up to optimise workflows, data management, and reporting. Client Engagement: Collaborate with stakeholders to analyse incidents and translate them into functional solutions and fixes. Technical Leadership: Provide guidance and mentoring to junior consultants and developers on best practices. Customisation & Integration: Customise Dynamics 365 CE to match client specific processes, including custom entities, fields, workflows, and forms. Work with technical teams to integrate Dynamics 365 CE with other business applications, including ERP, marketing, and service platforms. Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Avanade is committed to providing veteran employment opportunities to our service men and women. This is a hybrid role that combines remote work with regular client engagement. The successful candidate must be fluent in both French and English and be comfortable traveling to client locations as business needs require. AI Adoption & Transformation Consultant As a AI Adoption & Transformation Consultant, you will guide enterprise clients through the people side of AI transformation. Working at the intersection of business strategy, organisational change management, employee experience, and Microsoft Copilot adoption, you will help clients identify high value use cases, accelerate workforce readiness, drive behavioural change, and realise measurable business outcomes from AI investments. You will work directly with executives, business leaders, and technology stakeholders to shape transformation strategies, facilitate AI adoption programmes, and build scalable approaches that help organisations embrace new ways of working. What You'll Do Partner with executive and business stakeholders to identify, prioritise, and evaluate AI and Copilot opportunities. Develop adoption roadmaps aligned to business objectives and workforce transformation goals. Help clients establish AI governance, readiness, and value realisation strategies. Translate emerging AI capabilities into practical business outcomes. Lead Adoption & Change Programs Assess organisational readiness, stakeholder needs, change impacts, and adoption barriers. Design and execute enterprise wide adoption strategies for Microsoft Copilot and AI enabled solutions. Develop communications, engagement, training, and reinforcement plans to drive sustained behavioural change. Facilitate executive workshops, stakeholder alignment sessions, and transformation planning activities. Enable Business Value Realisation Define adoption metrics, success criteria, and value measurement frameworks. Monitor adoption progress and recommend improvements based on user feedback and usage insights. Help clients connect AI adoption efforts to productivity, employee experience, and business performance outcomes. Create executive ready narratives that communicate progress, impact, and opportunities for continued growth. Build Scalable Adoption Programs Design champion networks, enablement programmes, and change acceleration initiatives. Develop repeatable playbooks, toolkits, training assets, and governance approaches. Support organisations as they scale AI adoption across business units, geographies, and workforce populations. Avanade's is comprised of two channels to market, direct through Avanade relationships and indirect through our parent companies of Microsoft and Accenture, known as the Accenture Microsoft Business Group (AMBG). These channels are responsible for developing market relevant capabilities and solutions to help clients resolve critical business and technology issues. Through practices they provide sales, solutioning and delivery support to client groups and accounts to help us win and sustain long lasting relationships with our clients. In addition to direct relationships with clients, each channel works closely with Avanade's most significant partners - Microsoft and Accenture, as well as other alliances - to drive growth of the business and the practices therein. Key Responsibilities What you'll do: Thought leadership Sales, Solutioning, and Delivery Create and Evolve GTM Assets and Solutions Establish internal and client facing relationships, building a strong network and trust Be a brand ambassador, representing AMBG Security in the market and with our clients and partners. United Kingdom Associate / Analyst Key Responsibilities Configure, build and maintain Copilot Studio agents and conversational experiences. Develop and optimise topics, prompts, actions and knowledge sources. Test, troubleshoot and improve agent performance and user experience. Support the integration of Copilot Studio with Microsoft 365, SharePoint and Power Platform solutions. Power Platform Development Develop and enhance Power Apps, Power Automate workflows and Dataverse solutions. Assist in delivering low code business applications and automation solutions. Support integration between Microsoft platforms and business systems. Configure and maintain SharePoint sites, libraries and content repositories. Assist in structuring content, metadata and information architecture to support AI driven knowledge experiences. Ensure knowledge sources are maintained and optimised for retrieval and accuracy. Client & Project Support Participate in requirements gathering workshops and discovery activities. Assist in documenting business requirements, user stories and solution designs. Support testing, deployment and hyper care activities during project delivery. Collaborate with multidisciplinary teams to deliver innovative business solutions. Continuously develop skills in Copilot Studio, Power Platform and Generative AI technologies. Contribute reusable assets, accelerators and best practices. Participate in internal communities of practice, training programmes and knowledge sharing initiatives. Requirements Experience with Power Platform, including Power Apps and/or Power Automate. Experience using or administering SharePoint Online. Understanding of Microsoft 365 services and collaboration platforms. Strong analytical, problem solving and communication skills. Ability to work effectively in a collaborative team environment. Passion for learning emerging technologies and AI solutions. Exposure to Copilot Studio, chatbots or conversational AI technologies. Experience with Dataverse and Microsoft APIs/connectors. Understanding of Generative AI concepts and prompt engineering. Experience delivering client facing technology solutions. Microsoft certifications in Power Platform, Microsoft 365 or related technologies. What We Offer Opportunity to build hands on experience with Microsoft Copilot Studio and AI technologies. Structured career development and learning pathways in Copilot Studio and Generative AI. Access to industry leading training, certifications and mentoring programmes. Exposure to innovative client projects across multiple industries. Collaboration with experienced consultants, architects and AI specialists. A supportive and inclusive culture that encourages learning, innovation and professional growth. Clear progression opportunities from Associate Analyst through to Consultant and Solution Architect roles. Flexible and modern ways of working with access to the latest Microsoft technologies.
Company Description About FRP At FRP, we are a leading national business advisory firm based in the UK. With over 900 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory, Restructuring Advisory and Real Estate Advisory . Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover value. Our approach is known for being honest, clear, and considered. We provide strategic solutions that cater to a broad range of businesses, from multinational organisations to small enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description Role Overview The Dynamics 365 Power Platform Developer will be responsible for designing, developing, and implementing Microsoft Dynamics CRM solutions to meet the business requirements. This role involves working closely with business stakeholders, IT teams, and other developers to ensure the successful delivery of CRM projects. Key Responsibilities Design and Development: Develop custom solutions where appropriate and use Power Platform capabilities where possible to fulfil business requirements Integration: Integrate Dynamics CRM with internal and external systems Testing and Deployment: Support user acceptance testing and deploy solutions to the relevant environment using repeatable CI/CD protocols Support and Maintenance: Provide ongoing support and maintenance for existing CRM solutions, including troubleshooting and resolving issues Monitoring: Health checking our Dynamics environments and gathering appropriate analytics Knowledge: Maintain on-going wave release knowledge and advise relevant stakeholders of upcoming changes and decisions to be made Documentation: Create and maintain technical documentation for CRM solutions, including design specifications, test plans, and user guides Collaboration: Work closely with business analysts, project managers, and other stakeholders to gather requirements and provide technical expertise Qualifications Minimum 3 years of experience in developing and implementing Microsoft Dynamics 365 Power Platform solutions; across Customer Engagement (Sales and Customer Insights) as a minimum Proficiency in Microsoft Dynamics 365 Power Platform development, across BPF's, plugins, workflows, cloud flows and modelling custom entities Commercial experience of integrating Power Platform with third party API services and performing data migrations using appropriate integration tools (Kingswaysoft SSIS etc) Strong knowledge of C#, Typescript, JavaScript, and SQL Knowledge of Azure services preferred Commercial experience of translating reporting business requirements into PowerBI reports Certifications: Current Power Platform certification is preferred Additional Information Our Values Straightforward : We provide clear, no-nonsense advice Confident : Our guidance is backed by expertise and evidence Pragmatic : We focus on practical solutions and tangible outcomes Real : We are professional yet approachable, understanding the challenges our clients face Our Commitment to You and the Environment At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on the natural environment. We are always striving to improve in all areas - whether it's our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services - regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive. Our learning and development programmes enable us to invest in growing our employees' careers. We aim to empower our team members to each achieve their potential. We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.
16/07/2026
Full time
Company Description About FRP At FRP, we are a leading national business advisory firm based in the UK. With over 900 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory, Restructuring Advisory and Real Estate Advisory . Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover value. Our approach is known for being honest, clear, and considered. We provide strategic solutions that cater to a broad range of businesses, from multinational organisations to small enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description Role Overview The Dynamics 365 Power Platform Developer will be responsible for designing, developing, and implementing Microsoft Dynamics CRM solutions to meet the business requirements. This role involves working closely with business stakeholders, IT teams, and other developers to ensure the successful delivery of CRM projects. Key Responsibilities Design and Development: Develop custom solutions where appropriate and use Power Platform capabilities where possible to fulfil business requirements Integration: Integrate Dynamics CRM with internal and external systems Testing and Deployment: Support user acceptance testing and deploy solutions to the relevant environment using repeatable CI/CD protocols Support and Maintenance: Provide ongoing support and maintenance for existing CRM solutions, including troubleshooting and resolving issues Monitoring: Health checking our Dynamics environments and gathering appropriate analytics Knowledge: Maintain on-going wave release knowledge and advise relevant stakeholders of upcoming changes and decisions to be made Documentation: Create and maintain technical documentation for CRM solutions, including design specifications, test plans, and user guides Collaboration: Work closely with business analysts, project managers, and other stakeholders to gather requirements and provide technical expertise Qualifications Minimum 3 years of experience in developing and implementing Microsoft Dynamics 365 Power Platform solutions; across Customer Engagement (Sales and Customer Insights) as a minimum Proficiency in Microsoft Dynamics 365 Power Platform development, across BPF's, plugins, workflows, cloud flows and modelling custom entities Commercial experience of integrating Power Platform with third party API services and performing data migrations using appropriate integration tools (Kingswaysoft SSIS etc) Strong knowledge of C#, Typescript, JavaScript, and SQL Knowledge of Azure services preferred Commercial experience of translating reporting business requirements into PowerBI reports Certifications: Current Power Platform certification is preferred Additional Information Our Values Straightforward : We provide clear, no-nonsense advice Confident : Our guidance is backed by expertise and evidence Pragmatic : We focus on practical solutions and tangible outcomes Real : We are professional yet approachable, understanding the challenges our clients face Our Commitment to You and the Environment At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on the natural environment. We are always striving to improve in all areas - whether it's our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services - regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive. Our learning and development programmes enable us to invest in growing our employees' careers. We aim to empower our team members to each achieve their potential. We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.
ERP Application System Analyst - Wellingborough We are seeking an ERP Application System Analyst to support, optimise and enhance our Microsoft Dynamics 365 F&O platform across 13 UK sites. This role is central to ensuring our D365 system continues to evolve, supporting business processes in Finance, Manufacturing, Sales, Procurement, Logistics and more. Working closely with colleagues in the business and the IT department as well as our Microsoft support partner, you'll help maintain system performance, drive improvements, and ensure the original ERP objectives remain firmly embedded in our operations. Location: Wellingborough with multi-site support across the Whitworth Food Group (Whitworth Bros., Carr's Flour Mills, KTC Food Group) This role is a permanent position working full time, 40 hours per week. Occasional out of hours, weekend or Bank Holiday work may be required due to our 24/7 operational environment. Salary & Benefits: Competitive package + career development opportunities What we're looking for: As an ERP Application System Analyst, you will ensure the original D365 ERP objectives remain central to all system activity, working closely with the business and our Microsoft support partner to keep the platform aligned with evolving requirements. You will provide 1st and 2nd line support for the Group's ERP system and peripheral applications, escalating issues when required and maintaining a continuous cycle of process review and improvement across all sites. A key part of the role includes driving continuous improvement, master data governance, building strong communication with stakeholders, supporting D365 meetings and workshops, and promoting user understanding and adoption across the Group. You will also assist with onboarding new acquisitions or site improvement projects, ensure all changes follow established change control policies, participate in the Change Advisory Board (CAB), and support regression testing for Microsoft's quarterly updates to ensure business processes remain compliant and effective. You will regularly visit sites to identify opportunities for optimisation, contribute to mini projects that enhance systems and processes, and attend service delivery meetings with our support partner. In day to day operations, as a key member of the Applications Team you will participate in system administration, monitoring, health checks, and issue diagnosis while assisting with maintenance, patching and updates. You will help users reproduce and triage system defects, support B2B connectivity initiatives including EDI, and work across key integrations between applications and databases. Strong data handling skills are essential, including data querying and Excel expertise, alongside delivering training and maintaining up to date user materials. The role also involves completing periodic administrative tasks such as batch monitoring, error resolution, user access reviews and wider change control activities, supporting the ongoing success of D365 across 13 sites within Whitworth Bros., Carr's Flour Mills and KTC Food Group. Essential Skills and Experience: Ability to work with business leaders to gather and interpret requirements Experience with D365 F&O or another ERP system (functional or support capacity) Strong understanding of business processes across Finance, Manufacturing, Procurement, Sales or Logistics Experience supporting business applications and analysing issues Understanding of integrations, APIs and data formats (XML, JSON, CSV) Experience working independently, prioritising multiple tasks and delivering improvements Knowledge of change management, testing cycles, UAT or CAB processes Experience with user security and roles for access control and licence optimisation Strong communication skills and the ability to build relationships across sites Ability to drive continuous improvement and support user adoption Experience with EDI, integration platforms or middleware Knowledge of D365 F&O across multiple functional modules SQL skills, data querying and Excel (advanced formulas, pivots, lookups) Any software development or scripting experience Exposure to master data governance Background in supporting multi site, multi business operations Minimum Qualifications: Degree in IT or equivalent experience Relevant IT certifications or ERP training advantageous Why join our team? Stability & Growth: We're a trusted name in the industry with a proud heritage. Team Spirit: Friendly, supportive colleagues who value what you bring to the table. Opportunities for Everyone: From drivers and engineers to finance and HR-there's a place for you here. Competitive Pay & Benefits: Because your hard work deserves recognition.
14/07/2026
Full time
ERP Application System Analyst - Wellingborough We are seeking an ERP Application System Analyst to support, optimise and enhance our Microsoft Dynamics 365 F&O platform across 13 UK sites. This role is central to ensuring our D365 system continues to evolve, supporting business processes in Finance, Manufacturing, Sales, Procurement, Logistics and more. Working closely with colleagues in the business and the IT department as well as our Microsoft support partner, you'll help maintain system performance, drive improvements, and ensure the original ERP objectives remain firmly embedded in our operations. Location: Wellingborough with multi-site support across the Whitworth Food Group (Whitworth Bros., Carr's Flour Mills, KTC Food Group) This role is a permanent position working full time, 40 hours per week. Occasional out of hours, weekend or Bank Holiday work may be required due to our 24/7 operational environment. Salary & Benefits: Competitive package + career development opportunities What we're looking for: As an ERP Application System Analyst, you will ensure the original D365 ERP objectives remain central to all system activity, working closely with the business and our Microsoft support partner to keep the platform aligned with evolving requirements. You will provide 1st and 2nd line support for the Group's ERP system and peripheral applications, escalating issues when required and maintaining a continuous cycle of process review and improvement across all sites. A key part of the role includes driving continuous improvement, master data governance, building strong communication with stakeholders, supporting D365 meetings and workshops, and promoting user understanding and adoption across the Group. You will also assist with onboarding new acquisitions or site improvement projects, ensure all changes follow established change control policies, participate in the Change Advisory Board (CAB), and support regression testing for Microsoft's quarterly updates to ensure business processes remain compliant and effective. You will regularly visit sites to identify opportunities for optimisation, contribute to mini projects that enhance systems and processes, and attend service delivery meetings with our support partner. In day to day operations, as a key member of the Applications Team you will participate in system administration, monitoring, health checks, and issue diagnosis while assisting with maintenance, patching and updates. You will help users reproduce and triage system defects, support B2B connectivity initiatives including EDI, and work across key integrations between applications and databases. Strong data handling skills are essential, including data querying and Excel expertise, alongside delivering training and maintaining up to date user materials. The role also involves completing periodic administrative tasks such as batch monitoring, error resolution, user access reviews and wider change control activities, supporting the ongoing success of D365 across 13 sites within Whitworth Bros., Carr's Flour Mills and KTC Food Group. Essential Skills and Experience: Ability to work with business leaders to gather and interpret requirements Experience with D365 F&O or another ERP system (functional or support capacity) Strong understanding of business processes across Finance, Manufacturing, Procurement, Sales or Logistics Experience supporting business applications and analysing issues Understanding of integrations, APIs and data formats (XML, JSON, CSV) Experience working independently, prioritising multiple tasks and delivering improvements Knowledge of change management, testing cycles, UAT or CAB processes Experience with user security and roles for access control and licence optimisation Strong communication skills and the ability to build relationships across sites Ability to drive continuous improvement and support user adoption Experience with EDI, integration platforms or middleware Knowledge of D365 F&O across multiple functional modules SQL skills, data querying and Excel (advanced formulas, pivots, lookups) Any software development or scripting experience Exposure to master data governance Background in supporting multi site, multi business operations Minimum Qualifications: Degree in IT or equivalent experience Relevant IT certifications or ERP training advantageous Why join our team? Stability & Growth: We're a trusted name in the industry with a proud heritage. Team Spirit: Friendly, supportive colleagues who value what you bring to the table. Opportunities for Everyone: From drivers and engineers to finance and HR-there's a place for you here. Competitive Pay & Benefits: Because your hard work deserves recognition.
Sales Business Analyst (Dynamics 365) Salary: £40,000 - £50,000 pa Location: Hybrid (3 days on-site) - Walsall (preferred) or West Sussex, County Durham, London, Belfast or Mallow Are you an experienced Business Analyst with a passion for improving business processes, driving user adoption and delivering business transformation? Do you want to play a key role in a global Microsoft Dynamics 365 programme where you'll influence how an international business operates for years to come? We're supporting a leading global manufacturing and distribution business with the appointment of a Sales Business Analyst to join their Commercial Excellence team during an exciting period of global transformation. This is far more than a traditional Business Analyst role. You'll initially support the global rollout of Microsoft Dynamics 365 Finance & Operations before becoming a key member of the implementation of Dynamics 365 Sales (CRM), helping to define and embed a new global sales operating model. Long-term, you'll become the subject matter expert for the CRM platform, working alongside senior commercial leaders to improve sales processes, user adoption and commercial performance across multiple international locations. This role has been created to support a multi-phase global transformation programme. Initially, you'll play a key role in supporting the rollout of Dynamics 365 Finance & Operations, ensuring sales teams are trained, engaged and fully supported throughout each implementation. Following the ERP rollout, you'll move into the implementation of a new global Dynamics 365 Sales (CRM) platform. As the programme evolves, you'll become a key member of the Commercial Excellence team, supporting continuous improvement initiatives, standardising global sales processes and helping maximise the value of the CRM platform across the business. Key Responsibilities: Support global Dynamics 365 Finance & Operations implementations and go-live activities. Deliver user training, workshops and hypercare support. Gather business requirements and document business processes. Support User Acceptance Testing (UAT), defect management and release activities. Work closely with Sales, Commercial Excellence, IT, Business Intelligence and external implementation partners. Help define and implement global sales processes within Dynamics 365 Sales. Create user documentation, training materials and process guides. Champion CRM adoption and continuous process improvement. Support reporting, forecasting and commercial excellence initiatives. About You: You'll be an experienced Business Analyst, CRM Business Analyst, Sales Systems Analyst or Dynamics 365 Functional Consultant who enjoys improving business processes and supporting users through change. You'll ideally bring: Experience supporting Microsoft Dynamics 365 implementations (Finance & Operations and/or Dynamics 365 Sales). Strong business analysis skills including requirements gathering, process mapping and documentation. Experience supporting User Acceptance Testing (UAT), go-live activities and hypercare. Excellent stakeholder management and communication skills. Experience delivering training and driving user adoption. A collaborative approach with the ability to work across technical and non-technical teams. Experience within manufacturing, engineering or distribution would be advantageous but is not essential If you're looking for an opportunity where you can influence global business processes, support a major Dynamics 365 transformation and develop into a recognised CRM subject matter expert, we'd love to hear from you.
13/07/2026
Full time
Sales Business Analyst (Dynamics 365) Salary: £40,000 - £50,000 pa Location: Hybrid (3 days on-site) - Walsall (preferred) or West Sussex, County Durham, London, Belfast or Mallow Are you an experienced Business Analyst with a passion for improving business processes, driving user adoption and delivering business transformation? Do you want to play a key role in a global Microsoft Dynamics 365 programme where you'll influence how an international business operates for years to come? We're supporting a leading global manufacturing and distribution business with the appointment of a Sales Business Analyst to join their Commercial Excellence team during an exciting period of global transformation. This is far more than a traditional Business Analyst role. You'll initially support the global rollout of Microsoft Dynamics 365 Finance & Operations before becoming a key member of the implementation of Dynamics 365 Sales (CRM), helping to define and embed a new global sales operating model. Long-term, you'll become the subject matter expert for the CRM platform, working alongside senior commercial leaders to improve sales processes, user adoption and commercial performance across multiple international locations. This role has been created to support a multi-phase global transformation programme. Initially, you'll play a key role in supporting the rollout of Dynamics 365 Finance & Operations, ensuring sales teams are trained, engaged and fully supported throughout each implementation. Following the ERP rollout, you'll move into the implementation of a new global Dynamics 365 Sales (CRM) platform. As the programme evolves, you'll become a key member of the Commercial Excellence team, supporting continuous improvement initiatives, standardising global sales processes and helping maximise the value of the CRM platform across the business. Key Responsibilities: Support global Dynamics 365 Finance & Operations implementations and go-live activities. Deliver user training, workshops and hypercare support. Gather business requirements and document business processes. Support User Acceptance Testing (UAT), defect management and release activities. Work closely with Sales, Commercial Excellence, IT, Business Intelligence and external implementation partners. Help define and implement global sales processes within Dynamics 365 Sales. Create user documentation, training materials and process guides. Champion CRM adoption and continuous process improvement. Support reporting, forecasting and commercial excellence initiatives. About You: You'll be an experienced Business Analyst, CRM Business Analyst, Sales Systems Analyst or Dynamics 365 Functional Consultant who enjoys improving business processes and supporting users through change. You'll ideally bring: Experience supporting Microsoft Dynamics 365 implementations (Finance & Operations and/or Dynamics 365 Sales). Strong business analysis skills including requirements gathering, process mapping and documentation. Experience supporting User Acceptance Testing (UAT), go-live activities and hypercare. Excellent stakeholder management and communication skills. Experience delivering training and driving user adoption. A collaborative approach with the ability to work across technical and non-technical teams. Experience within manufacturing, engineering or distribution would be advantageous but is not essential If you're looking for an opportunity where you can influence global business processes, support a major Dynamics 365 transformation and develop into a recognised CRM subject matter expert, we'd love to hear from you.
We're looking for a talented Cloud Solutions Architect to join our Azure Team at Infinigate, playing a pivotal role in designing and delivering cutting edge Azure Data Services and Microsoft Fabric solutions. Acting as a technical expert and trusted advisor, you'll work at the intersection of pre sales and delivery-partnering closely with sales teams, customers, and stakeholders to architect innovative, scalable solutions that maximise the value of cloud investments. From shaping high level designs and guiding customers on their Azure journeys, through to hands on implementation and service innovation, this is a highly visible role where you'll influence both customer success and the evolution of our professional services portfolio, all while contributing to a culture of knowledge sharing, continuous improvement, and technical excellence. We are pleased to offer this position as a hybrid role, based 3 days per week at our Fareham office and optional, 2 days from home. Duties & Responsibilities Technical Pre Sales Responsible for proactively assisting with recommendations and delivery of Infinigate's solutions to its customers maximising customer satisfaction and revenue growth. When assigned, engage with the sales organisation including technical pre sales activity to assist, promote and recommend the correct solutions for customers where necessary. Support the Infinigate new business bid process and where necessary work as part of the implementation team ensuring project process and delivery is implemented accordingly. Responsible for the post sale activity where solution design and production of the final Statement of Work for the partner or customer is required, to ensure a fully scoped project is agreed and executed upon. Technical Delivery Produce own Statement of Work for identified engagements for peer review and all relevant agreed documentation in the post sale process when assigned, to ensure a project is scoped, agreed and executed upon. Data Solution Delivery: Design, build, and optimize data pipelines using Microsoft Fabric and Azure services like Synapse or Databricks. Ensure solutions are scalable and efficient for data ingestion, storage, and transformation across OneLake and other data stores. Microsoft Fabric Implementation: Implement end to end Azure Data Fabric solutions including Lakehouses, Data Warehouses, and Real Time Analytics components. Data Modeling & Quality: Develop and maintain data models and curated datasets that meet business requirements. Implement data validation, quality checks, and monitoring for pipeline reliability, troubleshooting issues and optimizing performance to meet SLAs. To be involved in the delivery of technical deployments, deliver assigned tasks within customer projects on time and within budget to agreed standards. Service Design For assigned products and services assist with the design, creation and maintenance of the set up and professional services within the portfolio. Other Responsible for adhering to and promoting best practice within the team, mentoring and training junior members of staff where necessary to help with the development, breadth and scale of the department. Keep up to date with best practice in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of Professional and Managed Services within Infinigate. Maintain high quality in delivery and sponsor continuous improvement. Own, maintain and adhere to all elements of the relevant Company's ISO standards. General Skills Strong coordination and planning skills Excellent technical and computing capabilities Quick to learn and apply new skills in business contexts Strong interpersonal, communication, negotiation, and presentation skills Experience with Microsoft based solutions At least three current Microsoft Associate level certifications Minimum 3 years' hands on experience in data engineering, BI, or analytics (Azure focused consulting) Strong knowledge of core Microsoft technologies, especially Office 365 Proven experience in technical sales or pre sales of Microsoft/cloud solutions Level 200 (or equivalent) knowledge across Microsoft cloud technologies (M365, Dynamics, EMS) Proven delivery of data warehousing or big data projects in client facing roles Exposure to ISO27001, ISO9001/QMS, and ITIL/ISO20000 environments Azure Data Engineer Associate (DP-203) - strongly preferred Fabric Analytics/Data Engineer Associate (DP-600) - highly desirable Power BI Data Analyst Associate (PL-300) - beneficial for BI integration Additional Azure/Data Platform certifications (e.g. Solutions Architect, AI) or Fabric credentials Experience mentoring junior team members Personal requirements Infinigate's values underpin a strong collaborative working culture and successful inclusive working environment. Own it! Actively utilises company knowledge to meet individual targets and objectives Aim high! Self starter: willing to change self and encourage change to improve service, processes and customer experience Be open! Remains calm and self controlled under pressure. Reacts well to change and stays positive despite setbacks. Keeps difficulties in perspective. £75,000 - £80,000 salary per annum + Variable Commission 25 days annual leave rising to 28 days with length of service, plus bank holidays. Day off on your birthday. Electric Car Lease Scheme Life assurance of 4 x basic salary and group income protection from start date 5% employer matched pension contributions after 3 months service. Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period. Hybrid working arrangements and standard office working hours are 9am - 5.30pm Employee assistance programme for practical and emotional support. Free parking and complimentary refreshments onsite. Infinigate Group are committed to creating a diverse and inclusive workplace where differences are not only accepted but also valued and appreciated. If any reasonable adjustments would support you through the recruitment process, please make us aware by answering the relevant application questions. For any further queries, please contact us at
06/07/2026
Full time
We're looking for a talented Cloud Solutions Architect to join our Azure Team at Infinigate, playing a pivotal role in designing and delivering cutting edge Azure Data Services and Microsoft Fabric solutions. Acting as a technical expert and trusted advisor, you'll work at the intersection of pre sales and delivery-partnering closely with sales teams, customers, and stakeholders to architect innovative, scalable solutions that maximise the value of cloud investments. From shaping high level designs and guiding customers on their Azure journeys, through to hands on implementation and service innovation, this is a highly visible role where you'll influence both customer success and the evolution of our professional services portfolio, all while contributing to a culture of knowledge sharing, continuous improvement, and technical excellence. We are pleased to offer this position as a hybrid role, based 3 days per week at our Fareham office and optional, 2 days from home. Duties & Responsibilities Technical Pre Sales Responsible for proactively assisting with recommendations and delivery of Infinigate's solutions to its customers maximising customer satisfaction and revenue growth. When assigned, engage with the sales organisation including technical pre sales activity to assist, promote and recommend the correct solutions for customers where necessary. Support the Infinigate new business bid process and where necessary work as part of the implementation team ensuring project process and delivery is implemented accordingly. Responsible for the post sale activity where solution design and production of the final Statement of Work for the partner or customer is required, to ensure a fully scoped project is agreed and executed upon. Technical Delivery Produce own Statement of Work for identified engagements for peer review and all relevant agreed documentation in the post sale process when assigned, to ensure a project is scoped, agreed and executed upon. Data Solution Delivery: Design, build, and optimize data pipelines using Microsoft Fabric and Azure services like Synapse or Databricks. Ensure solutions are scalable and efficient for data ingestion, storage, and transformation across OneLake and other data stores. Microsoft Fabric Implementation: Implement end to end Azure Data Fabric solutions including Lakehouses, Data Warehouses, and Real Time Analytics components. Data Modeling & Quality: Develop and maintain data models and curated datasets that meet business requirements. Implement data validation, quality checks, and monitoring for pipeline reliability, troubleshooting issues and optimizing performance to meet SLAs. To be involved in the delivery of technical deployments, deliver assigned tasks within customer projects on time and within budget to agreed standards. Service Design For assigned products and services assist with the design, creation and maintenance of the set up and professional services within the portfolio. Other Responsible for adhering to and promoting best practice within the team, mentoring and training junior members of staff where necessary to help with the development, breadth and scale of the department. Keep up to date with best practice in the key service solutions. Suggest and recommend changes to the business and processes to improve the performance of Professional and Managed Services within Infinigate. Maintain high quality in delivery and sponsor continuous improvement. Own, maintain and adhere to all elements of the relevant Company's ISO standards. General Skills Strong coordination and planning skills Excellent technical and computing capabilities Quick to learn and apply new skills in business contexts Strong interpersonal, communication, negotiation, and presentation skills Experience with Microsoft based solutions At least three current Microsoft Associate level certifications Minimum 3 years' hands on experience in data engineering, BI, or analytics (Azure focused consulting) Strong knowledge of core Microsoft technologies, especially Office 365 Proven experience in technical sales or pre sales of Microsoft/cloud solutions Level 200 (or equivalent) knowledge across Microsoft cloud technologies (M365, Dynamics, EMS) Proven delivery of data warehousing or big data projects in client facing roles Exposure to ISO27001, ISO9001/QMS, and ITIL/ISO20000 environments Azure Data Engineer Associate (DP-203) - strongly preferred Fabric Analytics/Data Engineer Associate (DP-600) - highly desirable Power BI Data Analyst Associate (PL-300) - beneficial for BI integration Additional Azure/Data Platform certifications (e.g. Solutions Architect, AI) or Fabric credentials Experience mentoring junior team members Personal requirements Infinigate's values underpin a strong collaborative working culture and successful inclusive working environment. Own it! Actively utilises company knowledge to meet individual targets and objectives Aim high! Self starter: willing to change self and encourage change to improve service, processes and customer experience Be open! Remains calm and self controlled under pressure. Reacts well to change and stays positive despite setbacks. Keeps difficulties in perspective. £75,000 - £80,000 salary per annum + Variable Commission 25 days annual leave rising to 28 days with length of service, plus bank holidays. Day off on your birthday. Electric Car Lease Scheme Life assurance of 4 x basic salary and group income protection from start date 5% employer matched pension contributions after 3 months service. Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period. Hybrid working arrangements and standard office working hours are 9am - 5.30pm Employee assistance programme for practical and emotional support. Free parking and complimentary refreshments onsite. Infinigate Group are committed to creating a diverse and inclusive workplace where differences are not only accepted but also valued and appreciated. If any reasonable adjustments would support you through the recruitment process, please make us aware by answering the relevant application questions. For any further queries, please contact us at
