*This position is a hybrid position that requires a minimum of three working days per week in the UK. Please do not apply if you cannot meet this requirement.
Role Overview
We are seeking a capable Data Analyst to support the Commercial, Sustainability and Finance teams by transforming data into reliable insight. This role will build and automate key reports, establish consistent data definitions, and produce actionable analytics that drive improvements in performance, forecasting and decision-making. The position is well-suited to a commercially minded analyst with strong analytical skills and a desire to grow into broader responsibilities over time.
Key Responsibilities
1. Reporting & Automation
Deliver accurate and timely automated reporting for Commercial, Sustainability and Finance teams.
Develop and maintain dashboards covering key metrics such as revenue, margin, costs and performance trends.
Reduce reliance on manual spreadsheets by strengthening data pipelines.
2. Data Quality & Definitions
Support the standardisation of data definitions and KPI calculations across functions.
Assist with reconciling data discrepancies and improving data accuracy. • Document reporting processes and logic.
Evaluate applicable third-party sustainability systems (traceability) with an eye toward tool optimisation for Falcon’s needs.
3. Business Analysis
Work with Sales, Sustainability and Finance to understand data needs and translate them into reports or models.
Provide analysis on margin trends, pricing performance, and forecast variance.
Support forecasting and budgeting cycles with reliable datasets and insights.
4. Collaboration
Partner with teams to understand reporting requirements.
Provide clear written and verbal explanations of insights to non-technical stakeholders.
Contribute to continuous improvement of data processes.
Skills & Experience
Essential
2–4 years’ experience in data analysis, business intelligence or commercial analytics.
Strong Excel skills with advanced formula knowledge.
Proficient in SQL for querying relational databases.
Experience using BI tools such as Power BI, Tableau, Qlik or similar.
Ability to translate business questions into analytical outputs.
Strong attention to detail and ability to manage data accuracy.
Desirable
Experience with Python (for data manipulation and automation) and/or R.
Prior exposure to ERP or CRM systems (e.g. NetSuite, Salesforce).
Experience of financial reporting processes.
Basic understanding of data modelling concepts.
Personal Attributes
Analytical thinker with curiosity and problem-solving orientation.
Clear communicator, able to present insights to non-technical stakeholders.
Organised and disciplined in documentation and version control.
Comfortable in a fast-paced environment with evolving priorities.
01/04/2026
Full time
*This position is a hybrid position that requires a minimum of three working days per week in the UK. Please do not apply if you cannot meet this requirement.
Role Overview
We are seeking a capable Data Analyst to support the Commercial, Sustainability and Finance teams by transforming data into reliable insight. This role will build and automate key reports, establish consistent data definitions, and produce actionable analytics that drive improvements in performance, forecasting and decision-making. The position is well-suited to a commercially minded analyst with strong analytical skills and a desire to grow into broader responsibilities over time.
Key Responsibilities
1. Reporting & Automation
Deliver accurate and timely automated reporting for Commercial, Sustainability and Finance teams.
Develop and maintain dashboards covering key metrics such as revenue, margin, costs and performance trends.
Reduce reliance on manual spreadsheets by strengthening data pipelines.
2. Data Quality & Definitions
Support the standardisation of data definitions and KPI calculations across functions.
Assist with reconciling data discrepancies and improving data accuracy. • Document reporting processes and logic.
Evaluate applicable third-party sustainability systems (traceability) with an eye toward tool optimisation for Falcon’s needs.
3. Business Analysis
Work with Sales, Sustainability and Finance to understand data needs and translate them into reports or models.
Provide analysis on margin trends, pricing performance, and forecast variance.
Support forecasting and budgeting cycles with reliable datasets and insights.
4. Collaboration
Partner with teams to understand reporting requirements.
Provide clear written and verbal explanations of insights to non-technical stakeholders.
Contribute to continuous improvement of data processes.
Skills & Experience
Essential
2–4 years’ experience in data analysis, business intelligence or commercial analytics.
Strong Excel skills with advanced formula knowledge.
Proficient in SQL for querying relational databases.
Experience using BI tools such as Power BI, Tableau, Qlik or similar.
Ability to translate business questions into analytical outputs.
Strong attention to detail and ability to manage data accuracy.
Desirable
Experience with Python (for data manipulation and automation) and/or R.
Prior exposure to ERP or CRM systems (e.g. NetSuite, Salesforce).
Experience of financial reporting processes.
Basic understanding of data modelling concepts.
Personal Attributes
Analytical thinker with curiosity and problem-solving orientation.
Clear communicator, able to present insights to non-technical stakeholders.
Organised and disciplined in documentation and version control.
Comfortable in a fast-paced environment with evolving priorities.
Position
Why this Role Exists:
QBS Software is scaling rapidly across EMEA through organic growth and acquisition. As we continue to unify systems, standardise processes, and evolve into a technology-led organisation, we are looking for a commercially minded Business Analyst to play a central role in shaping how our business operates.
Reporting to the PMO Manager, you will lead business requirements definition and process design across the Group’s systems landscape. While a significant focus will sit across Microsoft Dynamics 365 Sales, Business Central and the wider Microsoft ecosystem, this role extends beyond core ERP/CRM platforms. You will also support Group IT initiatives across People & Culture, Commercial, Operations, Finance and Software Development functions.
This is not a passive documentation role. You will drive clarity, challenge complexity, and ensure solutions are aligned to QBS’s target operating model and growth strategy.
As the Business Analyst at our Alderley Edge Offices you'll be responsible for the following:
Lead Business Requirements & Process Design
Facilitate structured discovery workshops across multiple business functions.
Define and document clear, scalable requirements (BRDs, user stories, process maps, gap analyses).
Accountable for leading As-is and To-Be process analysis that translates into clear, prioritised business and system requirements that enables operational continuity, business readiness, controlled system roll outs across the group.
Translate commercial, operational, and people-related needs into system-enabled solutions.
Drive alignment toward Group-standard processes across regions.
Support Core Systems & Broader IT Landscape
Act as the business lead across Dynamics 365 Sales, Business Central and integrated platforms.
Support system enhancements and optimisation across the Microsoft Power Platform.
Partner with Group IT to define and deliver requirements for internal systems supporting:
People & Culture
Commercial & Sales
Operational fulfilment
Finance
Software Development environments
Ensure strong cross-system data integrity and process alignment.
Integration & Transformation Initiatives
Support M&A integrations by analysing acquired business processes and defining migration requirements.
Conduct system impact assessments and support data transition planning.
Work alongside Group IT and PMO to ensure business readiness for system rollouts.
Lead business-side UAT coordination and solution validation.
Continuous Improvement & Governance
Identify inefficiencies and drive automation or simplification opportunities.
Maintain traceable requirements documentation aligned to PMO governance standards.
Act as the bridge between business stakeholders and technical teams, ensuring mutual clarity and accountability.
Requirements
What You'll Bring:
At least 5-8 years proven experience as a Business Analyst within a systems-driven organisation.
Strong exposure to ERP and/or CRM platforms (Microsoft Dynamics 365 and/or Business Central desirable).
Experience supporting cross-functional system initiatives beyond Finance (HR, Commercial, Operations, IT).
Demonstrable experience leading workshops and influencing stakeholders without direct authority.
Strong understanding of end-to-end business processes (Order-to-Cash, Forecasting, Reporting, Data Governance).
Experience supporting system implementations, rollouts, or integrations.
Excellent analytical, documentation and stakeholder management skills.
Collaborate with the PMO to define and operate a robust Business Analyst framework, ensuring consistency, quality, and repeatability.
Comfortable operating in a fast-paced, acquisition-driven, multi-entity environment.
Confidence in constructively challenging inefficient and fragmented processes, with a clear focus on increasing productivity, operational efficiencies and reducing business and operational risk.
Travel to QBS locations on an as-needed basis to support role responsibilities.
Preferred Skills
Working knowledge of Microsoft Power Platform (Power Automate, Power BI, Power Apps).
Exposure to M&A integrations or system consolidation.
Understanding of API/integration concepts (REST, middleware platforms such as Boomi).
Experience working within a structured PMO environment.
Lean / continuous improvement mindset.
Exposure to software distribution or reseller business models.
Other information
Benefits:
£60,000 per annum
KPI quarterly bonus scheme
Excellent contributory pension scheme
Healthcare scheme
Cycle to Work Scheme
Life Cover
Online retail discounts
Full training and development programme
Mentoring opportunities
Opportunities for promotion and career progression
Our Commitment to Inclusion:
At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.
We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
23/03/2026
Full time
Position
Why this Role Exists:
QBS Software is scaling rapidly across EMEA through organic growth and acquisition. As we continue to unify systems, standardise processes, and evolve into a technology-led organisation, we are looking for a commercially minded Business Analyst to play a central role in shaping how our business operates.
Reporting to the PMO Manager, you will lead business requirements definition and process design across the Group’s systems landscape. While a significant focus will sit across Microsoft Dynamics 365 Sales, Business Central and the wider Microsoft ecosystem, this role extends beyond core ERP/CRM platforms. You will also support Group IT initiatives across People & Culture, Commercial, Operations, Finance and Software Development functions.
This is not a passive documentation role. You will drive clarity, challenge complexity, and ensure solutions are aligned to QBS’s target operating model and growth strategy.
As the Business Analyst at our Alderley Edge Offices you'll be responsible for the following:
Lead Business Requirements & Process Design
Facilitate structured discovery workshops across multiple business functions.
Define and document clear, scalable requirements (BRDs, user stories, process maps, gap analyses).
Accountable for leading As-is and To-Be process analysis that translates into clear, prioritised business and system requirements that enables operational continuity, business readiness, controlled system roll outs across the group.
Translate commercial, operational, and people-related needs into system-enabled solutions.
Drive alignment toward Group-standard processes across regions.
Support Core Systems & Broader IT Landscape
Act as the business lead across Dynamics 365 Sales, Business Central and integrated platforms.
Support system enhancements and optimisation across the Microsoft Power Platform.
Partner with Group IT to define and deliver requirements for internal systems supporting:
People & Culture
Commercial & Sales
Operational fulfilment
Finance
Software Development environments
Ensure strong cross-system data integrity and process alignment.
Integration & Transformation Initiatives
Support M&A integrations by analysing acquired business processes and defining migration requirements.
Conduct system impact assessments and support data transition planning.
Work alongside Group IT and PMO to ensure business readiness for system rollouts.
Lead business-side UAT coordination and solution validation.
Continuous Improvement & Governance
Identify inefficiencies and drive automation or simplification opportunities.
Maintain traceable requirements documentation aligned to PMO governance standards.
Act as the bridge between business stakeholders and technical teams, ensuring mutual clarity and accountability.
Requirements
What You'll Bring:
At least 5-8 years proven experience as a Business Analyst within a systems-driven organisation.
Strong exposure to ERP and/or CRM platforms (Microsoft Dynamics 365 and/or Business Central desirable).
Experience supporting cross-functional system initiatives beyond Finance (HR, Commercial, Operations, IT).
Demonstrable experience leading workshops and influencing stakeholders without direct authority.
Strong understanding of end-to-end business processes (Order-to-Cash, Forecasting, Reporting, Data Governance).
Experience supporting system implementations, rollouts, or integrations.
Excellent analytical, documentation and stakeholder management skills.
Collaborate with the PMO to define and operate a robust Business Analyst framework, ensuring consistency, quality, and repeatability.
Comfortable operating in a fast-paced, acquisition-driven, multi-entity environment.
Confidence in constructively challenging inefficient and fragmented processes, with a clear focus on increasing productivity, operational efficiencies and reducing business and operational risk.
Travel to QBS locations on an as-needed basis to support role responsibilities.
Preferred Skills
Working knowledge of Microsoft Power Platform (Power Automate, Power BI, Power Apps).
Exposure to M&A integrations or system consolidation.
Understanding of API/integration concepts (REST, middleware platforms such as Boomi).
Experience working within a structured PMO environment.
Lean / continuous improvement mindset.
Exposure to software distribution or reseller business models.
Other information
Benefits:
£60,000 per annum
KPI quarterly bonus scheme
Excellent contributory pension scheme
Healthcare scheme
Cycle to Work Scheme
Life Cover
Online retail discounts
Full training and development programme
Mentoring opportunities
Opportunities for promotion and career progression
Our Commitment to Inclusion:
At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.
We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.
IT Talent Solutions Ltd
Milton Keynes, Buckinghamshire
Integration Analyst / Architect (Systems & Middleware) We are seeking a technically strong Integration Analyst to design, deliver, and support integrations across enterprise systems. You will work closely with IT teams, vendors, and business stakeholders to ensure reliable data flows, robust interfaces, and scalable system integrations. Key Responsibilities Analyse business requirements and translate them into technical designs and integration specifications Design and support system-to-system integrations across applications, databases, and platforms Work with developers, architects, infrastructure teams, and third-party vendors to deliver integrations Build and troubleshoot integrations using APIs, middleware, and integration patterns Resolve integration issues across environments (UAT, pre-prod, production) Ensure unit, integration, and end-to-end testing is completed by vendors and validated with QA Produce clear technical and functional documentation (data flows, mappings, interfaces) Monitor integration performance and identify opportunities for optimisation and improvement Provide technical guidance and post-implementation support to users and operational teams Required Technical Skills & Experience 5+ years' experience in systems integration, technical analysis, or lead development Strong experience with middleware, APIs, and integration patterns Solid knowledge of REST, SOAP, JSON, XML, data mapping and transformation Proficiency in SQL, data modelling, and reporting (e.g. SSRS) Experience with Java, AS400 environments, and enterprise systems Strong UML and systems modelling skills (workflows, interfaces, data flows) Hands-on experience producing technical and functional design documentation Experience working in Agile / TDD environments Desirable Exposure to ERP and CRM systems Understanding of application security best practices Experience with cloud integration platforms (Azure preferred) Personal Attributes Strong analytical and problem-solving mindset Confident communicator able to work across technical and non-technical teams Organised, adaptable, and able to work autonomously under pressure High attention to detail with a strong sense of ownership
02/04/2026
Full time
Integration Analyst / Architect (Systems & Middleware) We are seeking a technically strong Integration Analyst to design, deliver, and support integrations across enterprise systems. You will work closely with IT teams, vendors, and business stakeholders to ensure reliable data flows, robust interfaces, and scalable system integrations. Key Responsibilities Analyse business requirements and translate them into technical designs and integration specifications Design and support system-to-system integrations across applications, databases, and platforms Work with developers, architects, infrastructure teams, and third-party vendors to deliver integrations Build and troubleshoot integrations using APIs, middleware, and integration patterns Resolve integration issues across environments (UAT, pre-prod, production) Ensure unit, integration, and end-to-end testing is completed by vendors and validated with QA Produce clear technical and functional documentation (data flows, mappings, interfaces) Monitor integration performance and identify opportunities for optimisation and improvement Provide technical guidance and post-implementation support to users and operational teams Required Technical Skills & Experience 5+ years' experience in systems integration, technical analysis, or lead development Strong experience with middleware, APIs, and integration patterns Solid knowledge of REST, SOAP, JSON, XML, data mapping and transformation Proficiency in SQL, data modelling, and reporting (e.g. SSRS) Experience with Java, AS400 environments, and enterprise systems Strong UML and systems modelling skills (workflows, interfaces, data flows) Hands-on experience producing technical and functional design documentation Experience working in Agile / TDD environments Desirable Exposure to ERP and CRM systems Understanding of application security best practices Experience with cloud integration platforms (Azure preferred) Personal Attributes Strong analytical and problem-solving mindset Confident communicator able to work across technical and non-technical teams Organised, adaptable, and able to work autonomously under pressure High attention to detail with a strong sense of ownership
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Leeds, Livingston, or Osterley office. We believe in better. And we make it happen." Better content. Better products. And better careers. " Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile," SkyQ "to Sky Glass, we never stand still. We optimise and innovate. " We turn" big ideas "into the products, content and services millions of people love. " And we do it all right here at Sky. " " As a Technical Product Owner, you will work closely with product colleagues, engineers, architects and engineering teams to shape and deliver high quality technical solutions. You will help keep everyone aligned, support clear communication and ensure that the work delivered is maintainable and meets the needs of the business. What you'll do - Breakdown complex problems through feature analysis . Lead on technical analysis ; breaking down complex features into development ready user stories . Write clear and detailed technical features and user stories with testable acceptance criteria and measurable benefits. Maintain a prioritised data driven backlog of features and user stories through refinements, planning and retrospectives . Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions. Build a strong understanding of how our systems work, how software is developed, tested and released. Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and the Agile for Sky framework. Alongside product delivery, you will also look for opportunities to improve existing systems. This may be performance, reliability, security, or simplifying processes to help the team work more effectively. What you'll bring - Strong previous experience in a Technical Analyst or Business Strong previous experience of leading technical analysis; breaking down complex capabilities and features into clear user stories and acceptance criteria U nderstanding of backlog management, including benefits analysis and delivery planning through data driven priority decisions The ability to read and understand technical documentation and ask the right questions. Strong communication skills and a calm, practical approach to problem solving. Experience working with development teams and understanding modern development and testing practices. Experience supporting agile ceremonies and helping teams adopt good agile practices. You will also be comfortable using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of your everyday work. " Team overview: " " You'll be part of Customer Engagement Enablement, a portfolio within the Tech Platform Directorate. Our vision is simple: we enable teams to deliver future ready, modern platforms that accelerate change, simplify complexity and create experiences that exceed expectations while driving lasting value for our people, partners and customers. Our teams work across app, web and assisted channels, building the foundations that power brilliant end to end customer journeys. This is a fast moving, collaborative environment where you'll help shape technical direction, influence key customer touch points and enable teams across the business to innovate at pace. " The rewards" " There's "one thing people" can't "stop talking about when it comes to" : the" perks ." Here's "a taster: " Sky Q, for the TV you love all in one place " The magic of Sky Glass at an exclusive rate " A generous pension package " Private healthcare " Discounted mobile and broadband " A wide range of Sky VIP rewards and experiences " " Inclusion & how" you'll "work: " Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial" injustice "and setting ambitious targets for representation at Sky. " We've "embraced hybrid working and split our time between unique office spaces and the convenience of working from home." You'll "find out more about what hybrid working looks like for your role" later on "in the recruitment process. " " Your office space: Leeds, Livingston or Osterley " We'd "love to hear from you" " Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky." It's "a place where you can explore what if, how far, and what next. " But better" doesn't "stop at what we do," it's "how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. " " If you believe in better," we'll "back you all the way. " Just so you know: if your application is successful," we'll "ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. "
02/04/2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Leeds, Livingston, or Osterley office. We believe in better. And we make it happen." Better content. Better products. And better careers. " Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile," SkyQ "to Sky Glass, we never stand still. We optimise and innovate. " We turn" big ideas "into the products, content and services millions of people love. " And we do it all right here at Sky. " " As a Technical Product Owner, you will work closely with product colleagues, engineers, architects and engineering teams to shape and deliver high quality technical solutions. You will help keep everyone aligned, support clear communication and ensure that the work delivered is maintainable and meets the needs of the business. What you'll do - Breakdown complex problems through feature analysis . Lead on technical analysis ; breaking down complex features into development ready user stories . Write clear and detailed technical features and user stories with testable acceptance criteria and measurable benefits. Maintain a prioritised data driven backlog of features and user stories through refinements, planning and retrospectives . Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions. Build a strong understanding of how our systems work, how software is developed, tested and released. Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and the Agile for Sky framework. Alongside product delivery, you will also look for opportunities to improve existing systems. This may be performance, reliability, security, or simplifying processes to help the team work more effectively. What you'll bring - Strong previous experience in a Technical Analyst or Business Strong previous experience of leading technical analysis; breaking down complex capabilities and features into clear user stories and acceptance criteria U nderstanding of backlog management, including benefits analysis and delivery planning through data driven priority decisions The ability to read and understand technical documentation and ask the right questions. Strong communication skills and a calm, practical approach to problem solving. Experience working with development teams and understanding modern development and testing practices. Experience supporting agile ceremonies and helping teams adopt good agile practices. You will also be comfortable using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of your everyday work. " Team overview: " " You'll be part of Customer Engagement Enablement, a portfolio within the Tech Platform Directorate. Our vision is simple: we enable teams to deliver future ready, modern platforms that accelerate change, simplify complexity and create experiences that exceed expectations while driving lasting value for our people, partners and customers. Our teams work across app, web and assisted channels, building the foundations that power brilliant end to end customer journeys. This is a fast moving, collaborative environment where you'll help shape technical direction, influence key customer touch points and enable teams across the business to innovate at pace. " The rewards" " There's "one thing people" can't "stop talking about when it comes to" : the" perks ." Here's "a taster: " Sky Q, for the TV you love all in one place " The magic of Sky Glass at an exclusive rate " A generous pension package " Private healthcare " Discounted mobile and broadband " A wide range of Sky VIP rewards and experiences " " Inclusion & how" you'll "work: " Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial" injustice "and setting ambitious targets for representation at Sky. " We've "embraced hybrid working and split our time between unique office spaces and the convenience of working from home." You'll "find out more about what hybrid working looks like for your role" later on "in the recruitment process. " " Your office space: Leeds, Livingston or Osterley " We'd "love to hear from you" " Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky." It's "a place where you can explore what if, how far, and what next. " But better" doesn't "stop at what we do," it's "how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. " " If you believe in better," we'll "back you all the way. " Just so you know: if your application is successful," we'll "ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. "
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Leeds, Livingston, or Osterley office. We believe in better. And we make it happen." Better content. Better products. And better careers. " Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile," SkyQ "to Sky Glass, we never stand still. We optimise and innovate. " We turn" big ideas "into the products, content and services millions of people love. " And we do it all right here at Sky. " " As a Technical Product Owner, you will work closely with product colleagues, engineers, architects and engineering teams to shape and deliver high quality technical solutions. You will help keep everyone aligned, support clear communication and ensure that the work delivered is maintainable and meets the needs of the business. What you'll do - Breakdown complex problems through feature analysis . Lead on technical analysis ; breaking down complex features into development ready user stories . Write clear and detailed technical features and user stories with testable acceptance criteria and measurable benefits. Maintain a prioritised data driven backlog of features and user stories through refinements, planning and retrospectives . Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions. Build a strong understanding of how our systems work, how software is developed, tested and released. Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and the Agile for Sky framework. Alongside product delivery, you will also look for opportunities to improve existing systems. This may be performance, reliability, security, or simplifying processes to help the team work more effectively. What you'll bring - Strong previous experience in a Technical Analyst or Business Strong previous experience of leading technical analysis; breaking down complex capabilities and features into clear user stories and acceptance criteria U nderstanding of backlog management, including benefits analysis and delivery planning through data driven priority decisions The ability to read and understand technical documentation and ask the right questions. Strong communication skills and a calm, practical approach to problem solving. Experience working with development teams and understanding modern development and testing practices. Experience supporting agile ceremonies and helping teams adopt good agile practices. You will also be comfortable using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of your everyday work. " Team overview: " " You'll be part of Customer Engagement Enablement, a portfolio within the Tech Platform Directorate. Our vision is simple: we enable teams to deliver future ready, modern platforms that accelerate change, simplify complexity and create experiences that exceed expectations while driving lasting value for our people, partners and customers. Our teams work across app, web and assisted channels, building the foundations that power brilliant end to end customer journeys. This is a fast moving, collaborative environment where you'll help shape technical direction, influence key customer touch points and enable teams across the business to innovate at pace. " The rewards" " There's "one thing people" can't "stop talking about when it comes to" : the" perks ." Here's "a taster: " Sky Q, for the TV you love all in one place " The magic of Sky Glass at an exclusive rate " A generous pension package " Private healthcare " Discounted mobile and broadband " A wide range of Sky VIP rewards and experiences " " Inclusion & how" you'll "work: " Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial" injustice "and setting ambitious targets for representation at Sky. " We've "embraced hybrid working and split our time between unique office spaces and the convenience of working from home." You'll "find out more about what hybrid working looks like for your role" later on "in the recruitment process. " " Your office space: Leeds, Livingston or Osterley " We'd "love to hear from you" " Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky." It's "a place where you can explore what if, how far, and what next. " But better" doesn't "stop at what we do," it's "how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. " " If you believe in better," we'll "back you all the way. " Just so you know: if your application is successful," we'll "ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. "
02/04/2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Leeds, Livingston, or Osterley office. We believe in better. And we make it happen." Better content. Better products. And better careers. " Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile," SkyQ "to Sky Glass, we never stand still. We optimise and innovate. " We turn" big ideas "into the products, content and services millions of people love. " And we do it all right here at Sky. " " As a Technical Product Owner, you will work closely with product colleagues, engineers, architects and engineering teams to shape and deliver high quality technical solutions. You will help keep everyone aligned, support clear communication and ensure that the work delivered is maintainable and meets the needs of the business. What you'll do - Breakdown complex problems through feature analysis . Lead on technical analysis ; breaking down complex features into development ready user stories . Write clear and detailed technical features and user stories with testable acceptance criteria and measurable benefits. Maintain a prioritised data driven backlog of features and user stories through refinements, planning and retrospectives . Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions. Build a strong understanding of how our systems work, how software is developed, tested and released. Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and the Agile for Sky framework. Alongside product delivery, you will also look for opportunities to improve existing systems. This may be performance, reliability, security, or simplifying processes to help the team work more effectively. What you'll bring - Strong previous experience in a Technical Analyst or Business Strong previous experience of leading technical analysis; breaking down complex capabilities and features into clear user stories and acceptance criteria U nderstanding of backlog management, including benefits analysis and delivery planning through data driven priority decisions The ability to read and understand technical documentation and ask the right questions. Strong communication skills and a calm, practical approach to problem solving. Experience working with development teams and understanding modern development and testing practices. Experience supporting agile ceremonies and helping teams adopt good agile practices. You will also be comfortable using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of your everyday work. " Team overview: " " You'll be part of Customer Engagement Enablement, a portfolio within the Tech Platform Directorate. Our vision is simple: we enable teams to deliver future ready, modern platforms that accelerate change, simplify complexity and create experiences that exceed expectations while driving lasting value for our people, partners and customers. Our teams work across app, web and assisted channels, building the foundations that power brilliant end to end customer journeys. This is a fast moving, collaborative environment where you'll help shape technical direction, influence key customer touch points and enable teams across the business to innovate at pace. " The rewards" " There's "one thing people" can't "stop talking about when it comes to" : the" perks ." Here's "a taster: " Sky Q, for the TV you love all in one place " The magic of Sky Glass at an exclusive rate " A generous pension package " Private healthcare " Discounted mobile and broadband " A wide range of Sky VIP rewards and experiences " " Inclusion & how" you'll "work: " Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial" injustice "and setting ambitious targets for representation at Sky. " We've "embraced hybrid working and split our time between unique office spaces and the convenience of working from home." You'll "find out more about what hybrid working looks like for your role" later on "in the recruitment process. " " Your office space: Leeds, Livingston or Osterley " We'd "love to hear from you" " Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky." It's "a place where you can explore what if, how far, and what next. " But better" doesn't "stop at what we do," it's "how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. " " If you believe in better," we'll "back you all the way. " Just so you know: if your application is successful," we'll "ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. "
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Leeds, Livingston, or Osterley office. We believe in better. And we make it happen." Better content. Better products. And better careers. " Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile," SkyQ "to Sky Glass, we never stand still. We optimise and innovate. " We turn" big ideas "into the products, content and services millions of people love. " And we do it all right here at Sky. " " As a Technical Product Owner, you will work closely with product colleagues, engineers, architects and engineering teams to shape and deliver high quality technical solutions. You will help keep everyone aligned, support clear communication and ensure that the work delivered is maintainable and meets the needs of the business. What you'll do - Breakdown complex problems through feature analysis . Lead on technical analysis ; breaking down complex features into development ready user stories . Write clear and detailed technical features and user stories with testable acceptance criteria and measurable benefits. Maintain a prioritised data driven backlog of features and user stories through refinements, planning and retrospectives . Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions. Build a strong understanding of how our systems work, how software is developed, tested and released. Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and the Agile for Sky framework. Alongside product delivery, you will also look for opportunities to improve existing systems. This may be performance, reliability, security, or simplifying processes to help the team work more effectively. What you'll bring - Strong previous experience in a Technical Analyst or Business Strong previous experience of leading technical analysis; breaking down complex capabilities and features into clear user stories and acceptance criteria U nderstanding of backlog management, including benefits analysis and delivery planning through data driven priority decisions The ability to read and understand technical documentation and ask the right questions. Strong communication skills and a calm, practical approach to problem solving. Experience working with development teams and understanding modern development and testing practices. Experience supporting agile ceremonies and helping teams adopt good agile practices. You will also be comfortable using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of your everyday work. " Team overview: " " You'll be part of Customer Engagement Enablement, a portfolio within the Tech Platform Directorate. Our vision is simple: we enable teams to deliver future ready, modern platforms that accelerate change, simplify complexity and create experiences that exceed expectations while driving lasting value for our people, partners and customers. Our teams work across app, web and assisted channels, building the foundations that power brilliant end to end customer journeys. This is a fast moving, collaborative environment where you'll help shape technical direction, influence key customer touch points and enable teams across the business to innovate at pace. " The rewards" " There's "one thing people" can't "stop talking about when it comes to" : the" perks ." Here's "a taster: " Sky Q, for the TV you love all in one place " The magic of Sky Glass at an exclusive rate " A generous pension package " Private healthcare " Discounted mobile and broadband " A wide range of Sky VIP rewards and experiences " " Inclusion & how" you'll "work: " Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial" injustice "and setting ambitious targets for representation at Sky. " We've "embraced hybrid working and split our time between unique office spaces and the convenience of working from home." You'll "find out more about what hybrid working looks like for your role" later on "in the recruitment process. " " Your office space: Leeds, Livingston or Osterley " We'd "love to hear from you" " Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky." It's "a place where you can explore what if, how far, and what next. " But better" doesn't "stop at what we do," it's "how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. " " If you believe in better," we'll "back you all the way. " Just so you know: if your application is successful," we'll "ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. "
02/04/2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Leeds, Livingston, or Osterley office. We believe in better. And we make it happen." Better content. Better products. And better careers. " Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile," SkyQ "to Sky Glass, we never stand still. We optimise and innovate. " We turn" big ideas "into the products, content and services millions of people love. " And we do it all right here at Sky. " " As a Technical Product Owner, you will work closely with product colleagues, engineers, architects and engineering teams to shape and deliver high quality technical solutions. You will help keep everyone aligned, support clear communication and ensure that the work delivered is maintainable and meets the needs of the business. What you'll do - Breakdown complex problems through feature analysis . Lead on technical analysis ; breaking down complex features into development ready user stories . Write clear and detailed technical features and user stories with testable acceptance criteria and measurable benefits. Maintain a prioritised data driven backlog of features and user stories through refinements, planning and retrospectives . Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions. Build a strong understanding of how our systems work, how software is developed, tested and released. Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and the Agile for Sky framework. Alongside product delivery, you will also look for opportunities to improve existing systems. This may be performance, reliability, security, or simplifying processes to help the team work more effectively. What you'll bring - Strong previous experience in a Technical Analyst or Business Strong previous experience of leading technical analysis; breaking down complex capabilities and features into clear user stories and acceptance criteria U nderstanding of backlog management, including benefits analysis and delivery planning through data driven priority decisions The ability to read and understand technical documentation and ask the right questions. Strong communication skills and a calm, practical approach to problem solving. Experience working with development teams and understanding modern development and testing practices. Experience supporting agile ceremonies and helping teams adopt good agile practices. You will also be comfortable using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of your everyday work. " Team overview: " " You'll be part of Customer Engagement Enablement, a portfolio within the Tech Platform Directorate. Our vision is simple: we enable teams to deliver future ready, modern platforms that accelerate change, simplify complexity and create experiences that exceed expectations while driving lasting value for our people, partners and customers. Our teams work across app, web and assisted channels, building the foundations that power brilliant end to end customer journeys. This is a fast moving, collaborative environment where you'll help shape technical direction, influence key customer touch points and enable teams across the business to innovate at pace. " The rewards" " There's "one thing people" can't "stop talking about when it comes to" : the" perks ." Here's "a taster: " Sky Q, for the TV you love all in one place " The magic of Sky Glass at an exclusive rate " A generous pension package " Private healthcare " Discounted mobile and broadband " A wide range of Sky VIP rewards and experiences " " Inclusion & how" you'll "work: " Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial" injustice "and setting ambitious targets for representation at Sky. " We've "embraced hybrid working and split our time between unique office spaces and the convenience of working from home." You'll "find out more about what hybrid working looks like for your role" later on "in the recruitment process. " " Your office space: Leeds, Livingston or Osterley " We'd "love to hear from you" " Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky." It's "a place where you can explore what if, how far, and what next. " But better" doesn't "stop at what we do," it's "how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. " " If you believe in better," we'll "back you all the way. " Just so you know: if your application is successful," we'll "ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. "
Role: Senior Technical Business Analyst (Active BPSS Security Clearance needed) Type: Contracts (12 Months) Location: Newcastle, Leeds or Birmingham Working Model: Hybrid (3 days per in office) Payrate: (Apply online only) GBP/day on Inside IR35 on Umbrella The Role: We are seeking a highly technical Business Analyst (SFIA Level 5) with recent, hands-on experience working directly with software development teams at DWP Digital. You will bring structure to ambiguity, working alongside engineers, architects, and DevOps teams to turn loosely defined technical epics into delivery-ready user stories. Key Responsibilities: Analyse complex processes across software, DevOps, security, and platform domains. Take ownership of poorly defined backlog items and refine them into ready-to-build features. Support discovery activities, shape hypotheses, and define success measures. Translate complex technical concepts to ensure a shared understanding among technical and non-technical stakeholders. Balance stakeholder needs with technical feasibility and manage frequent context switching across multiple initiatives. This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com Randstad Technologies is acting as an Employment Business in relation to this vacancy.
02/04/2026
Contractor
Role: Senior Technical Business Analyst (Active BPSS Security Clearance needed) Type: Contracts (12 Months) Location: Newcastle, Leeds or Birmingham Working Model: Hybrid (3 days per in office) Payrate: (Apply online only) GBP/day on Inside IR35 on Umbrella The Role: We are seeking a highly technical Business Analyst (SFIA Level 5) with recent, hands-on experience working directly with software development teams at DWP Digital. You will bring structure to ambiguity, working alongside engineers, architects, and DevOps teams to turn loosely defined technical epics into delivery-ready user stories. Key Responsibilities: Analyse complex processes across software, DevOps, security, and platform domains. Take ownership of poorly defined backlog items and refine them into ready-to-build features. Support discovery activities, shape hypotheses, and define success measures. Translate complex technical concepts to ensure a shared understanding among technical and non-technical stakeholders. Balance stakeholder needs with technical feasibility and manage frequent context switching across multiple initiatives. This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com Randstad Technologies is acting as an Employment Business in relation to this vacancy.
We re currently working with a growing organisation who are looking to appoint a Business Development Analyst to support their ongoing expansion plans. This is a key hire for the business and will suit someone who enjoys research-led work and contributing directly to commercial growth. The Role This position will support the commercial growth of a well-established organisation by delivering high-quality research and insight across markets, competitors, and potential customers. The Business Development Analyst will work closely with senior stakeholders and commercial teams to gather, analyse, and interpret information that informs strategic decisions, new market entry, and business development activity. Responsibilities will include researching market conditions and trends, assessing growth opportunities, and evaluating competitive positioning. The role will also involve identifying and profiling prospective organisations, partners, and key decision-makers to support targeted outreach and long-term growth planning. A key part of the role is translating complex data into clear, practical insight. This will include producing structured reports, maintaining research documentation and CRM records, and presenting findings in a concise, commercially focused manner. The successful candidate will act as a central research resource for the business, contributing to proposals, presentations, and strategic discussions while ensuring decision-makers have access to accurate, up-to-date information. Candidate Requirements Essential Strong research and analytical skills Excellent communication and presentation skills Proficiency in Excel, Google Sheets, and research tools Ability to work independently and manage multiple priorities Desirable Experience using CRM systems (e.g. Glenniganst) Background in B2B research, consulting, business development, or strategy-focused roles Benefits Competitve salary Excellent career progression Life insurance Chrismas bonus Pension
02/04/2026
Full time
We re currently working with a growing organisation who are looking to appoint a Business Development Analyst to support their ongoing expansion plans. This is a key hire for the business and will suit someone who enjoys research-led work and contributing directly to commercial growth. The Role This position will support the commercial growth of a well-established organisation by delivering high-quality research and insight across markets, competitors, and potential customers. The Business Development Analyst will work closely with senior stakeholders and commercial teams to gather, analyse, and interpret information that informs strategic decisions, new market entry, and business development activity. Responsibilities will include researching market conditions and trends, assessing growth opportunities, and evaluating competitive positioning. The role will also involve identifying and profiling prospective organisations, partners, and key decision-makers to support targeted outreach and long-term growth planning. A key part of the role is translating complex data into clear, practical insight. This will include producing structured reports, maintaining research documentation and CRM records, and presenting findings in a concise, commercially focused manner. The successful candidate will act as a central research resource for the business, contributing to proposals, presentations, and strategic discussions while ensuring decision-makers have access to accurate, up-to-date information. Candidate Requirements Essential Strong research and analytical skills Excellent communication and presentation skills Proficiency in Excel, Google Sheets, and research tools Ability to work independently and manage multiple priorities Desirable Experience using CRM systems (e.g. Glenniganst) Background in B2B research, consulting, business development, or strategy-focused roles Benefits Competitve salary Excellent career progression Life insurance Chrismas bonus Pension
Randstad Technologies Recruitment
City, Birmingham
Role: Senior Technical Business Analyst (Active BPSS Security Clearance needed) Type: Contracts (12 Months) Location: Newcastle, Leeds or Birmingham Working Model: Hybrid (3 days per in office) Payrate: (Apply online only) GBP/day on Inside IR35 on Umbrella The Role: We are seeking a highly technical Business Analyst (SFIA Level 5) with recent, hands-on experience working directly with software development teams at DWP Digital. You will bring structure to ambiguity, working alongside engineers, architects, and DevOps teams to turn loosely defined technical epics into delivery-ready user stories. Key Responsibilities: Analyse complex processes across software, DevOps, security, and platform domains. Take ownership of poorly defined backlog items and refine them into ready-to-build features. Support discovery activities, shape hypotheses, and define success measures. Translate complex technical concepts to ensure a shared understanding among technical and non-technical stakeholders. Balance stakeholder needs with technical feasibility and manage frequent context switching across multiple initiatives. This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com Randstad Technologies is acting as an Employment Business in relation to this vacancy.
02/04/2026
Contractor
Role: Senior Technical Business Analyst (Active BPSS Security Clearance needed) Type: Contracts (12 Months) Location: Newcastle, Leeds or Birmingham Working Model: Hybrid (3 days per in office) Payrate: (Apply online only) GBP/day on Inside IR35 on Umbrella The Role: We are seeking a highly technical Business Analyst (SFIA Level 5) with recent, hands-on experience working directly with software development teams at DWP Digital. You will bring structure to ambiguity, working alongside engineers, architects, and DevOps teams to turn loosely defined technical epics into delivery-ready user stories. Key Responsibilities: Analyse complex processes across software, DevOps, security, and platform domains. Take ownership of poorly defined backlog items and refine them into ready-to-build features. Support discovery activities, shape hypotheses, and define success measures. Translate complex technical concepts to ensure a shared understanding among technical and non-technical stakeholders. Balance stakeholder needs with technical feasibility and manage frequent context switching across multiple initiatives. This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Randstad Technologies Recruitment
Newcastle Upon Tyne, Tyne And Wear
Role: Senior Technical Business Analyst (Active BPSS Security Clearance needed) Type: Contracts (12 Months) Location: Newcastle, Leeds or Birmingham Working Model: Hybrid (3 days per in office) Payrate: (Apply online only) GBP/day on Inside IR35 on Umbrella The Role: We are seeking a highly technical Business Analyst (SFIA Level 5) with recent, hands-on experience working directly with software development teams at DWP Digital. You will bring structure to ambiguity, working alongside engineers, architects, and DevOps teams to turn loosely defined technical epics into delivery-ready user stories. Key Responsibilities: Analyse complex processes across software, DevOps, security, and platform domains. Take ownership of poorly defined backlog items and refine them into ready-to-build features. Support discovery activities, shape hypotheses, and define success measures. Translate complex technical concepts to ensure a shared understanding among technical and non-technical stakeholders. Balance stakeholder needs with technical feasibility and manage frequent context switching across multiple initiatives. This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com Randstad Technologies is acting as an Employment Business in relation to this vacancy.
02/04/2026
Contractor
Role: Senior Technical Business Analyst (Active BPSS Security Clearance needed) Type: Contracts (12 Months) Location: Newcastle, Leeds or Birmingham Working Model: Hybrid (3 days per in office) Payrate: (Apply online only) GBP/day on Inside IR35 on Umbrella The Role: We are seeking a highly technical Business Analyst (SFIA Level 5) with recent, hands-on experience working directly with software development teams at DWP Digital. You will bring structure to ambiguity, working alongside engineers, architects, and DevOps teams to turn loosely defined technical epics into delivery-ready user stories. Key Responsibilities: Analyse complex processes across software, DevOps, security, and platform domains. Take ownership of poorly defined backlog items and refine them into ready-to-build features. Support discovery activities, shape hypotheses, and define success measures. Translate complex technical concepts to ensure a shared understanding among technical and non-technical stakeholders. Balance stakeholder needs with technical feasibility and manage frequent context switching across multiple initiatives. This is an urgent vacancy with a deadline where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it praveen. Com Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Finance Business Analyst / COINS / ERP / Business Analyst / BA / Contract / Hybrid / Liverpool We're working with an organisation going through significant change at the moment and are looking for a Finance Business analyst with COINS experience to help them achieve their goals. This role will be playing a key part in bridging finance and technology, supporting system optimisation, process improvement and data driven decision-making. Key Responsibilities Act as the primary liaison between Finance and IT teams Gather, analyse, and document business requirements across finance functions Lead enhancements and optimisation initiatives within the COINS ERP system Support finance transformation projects, including system upgrades and integrations Produce functional specifications, process maps and user stories Collaborate with stakeholders to improve reporting, forecasting, and financial controls Assist with UAT, training and post-implementation support Required Experience Proven experience as a Business Analyst within finance environments Strong hands-on experience with COINS Strong stakeholder management and communication skills Ability to translate technical concepts into business-friendly language Finance Business Analyst / COINS / ERP / Business Analyst / BA / Contract / Hybrid / Liverpool Finance Business Analyst / COINS / ERP / Business Analyst / BA / Contract / Hybrid / Liverpool Finance Business Analyst / COINS / ERP / Business Analyst / BA / Contract / Hybrid / Liverpool
01/04/2026
Contractor
Finance Business Analyst / COINS / ERP / Business Analyst / BA / Contract / Hybrid / Liverpool We're working with an organisation going through significant change at the moment and are looking for a Finance Business analyst with COINS experience to help them achieve their goals. This role will be playing a key part in bridging finance and technology, supporting system optimisation, process improvement and data driven decision-making. Key Responsibilities Act as the primary liaison between Finance and IT teams Gather, analyse, and document business requirements across finance functions Lead enhancements and optimisation initiatives within the COINS ERP system Support finance transformation projects, including system upgrades and integrations Produce functional specifications, process maps and user stories Collaborate with stakeholders to improve reporting, forecasting, and financial controls Assist with UAT, training and post-implementation support Required Experience Proven experience as a Business Analyst within finance environments Strong hands-on experience with COINS Strong stakeholder management and communication skills Ability to translate technical concepts into business-friendly language Finance Business Analyst / COINS / ERP / Business Analyst / BA / Contract / Hybrid / Liverpool Finance Business Analyst / COINS / ERP / Business Analyst / BA / Contract / Hybrid / Liverpool Finance Business Analyst / COINS / ERP / Business Analyst / BA / Contract / Hybrid / Liverpool
Software Support Analyst - Southampton (hybrid working) Up to 41k Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations. In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority. Key Responsibilities: Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues Assist in the implementation of software changes and updates in hosted and client environments Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations Requirements: A strong analytical thinker who thrives on solving complex problems Previous experience as a Support Analyst, able to hit the ground running Strong SQL skills and a solid general helpdesk/support background Experience with financial or business systems is highly beneficial Technically adept, able to troubleshoot complex issues beyond basic support Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure Any bespoke software support experience would be an advantage Competitive salary up to 41,000 plus many other attractive benefits. Ability to WFH 3-4 days per week once passed probation.
01/04/2026
Full time
Software Support Analyst - Southampton (hybrid working) Up to 41k Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations. In this role, you will provide support across 1st-3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority. Key Responsibilities: Provide 1st-3rd line support to clients, troubleshooting and resolving a variety of technical issues Assist in the implementation of software changes and updates in hosted and client environments Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations Requirements: A strong analytical thinker who thrives on solving complex problems Previous experience as a Support Analyst, able to hit the ground running Strong SQL skills and a solid general helpdesk/support background Experience with financial or business systems is highly beneficial Technically adept, able to troubleshoot complex issues beyond basic support Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure Any bespoke software support experience would be an advantage Competitive salary up to 41,000 plus many other attractive benefits. Ability to WFH 3-4 days per week once passed probation.
Manual Tester (Contract) Duration: 12 Months Possibility for extension) Location: Watford/Hybrid (2 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are looking for an experienced Manual Tester to come in on a 12-month contract working on several key projects. You will be a key member of the test team working to agreed approaches and guideline, working on various test phases (functional through to staging). Key Responsibilities: Involvement in all test activities (reviewing designs, estimates, testing, bug re-testing, etc.) Manual testing of web-based applications ensuring coverage meets agreed standards. Preparing test data and test documentation (test plans/test scripts) as required. Comfortable with cross-browser/platform testing on both actual devices and simulations. Supporting Development team to log, reproduce, and re-test bug fixes. Pro-actively working with various disciplines including Development, Project Management, Business Analysts, and Subject Matter Experts to gain information and resolve issues. Able to work on multiple test streams, managing time appropriately and showing flexibility to switch streams as needed. Skills & Experience: Need excellent communication skills both verbal and written. Ability to communicate verbally to various people (Developer through to Senior Management). Extensive testing experience. Experience of providing project testing updates. Manual testing of web-based applications. Writing test scripts in high-level test scenario style. Experience of using JIRA and Confluence. Ability to work in a fast-paced environment with constantly changing priorities, and the willingness to move to different tasks to support those priorities. Comfortable repeating tests multiple times, and ensure quality of work is the same each time. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
01/04/2026
Contractor
Manual Tester (Contract) Duration: 12 Months Possibility for extension) Location: Watford/Hybrid (2 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Overview We are looking for an experienced Manual Tester to come in on a 12-month contract working on several key projects. You will be a key member of the test team working to agreed approaches and guideline, working on various test phases (functional through to staging). Key Responsibilities: Involvement in all test activities (reviewing designs, estimates, testing, bug re-testing, etc.) Manual testing of web-based applications ensuring coverage meets agreed standards. Preparing test data and test documentation (test plans/test scripts) as required. Comfortable with cross-browser/platform testing on both actual devices and simulations. Supporting Development team to log, reproduce, and re-test bug fixes. Pro-actively working with various disciplines including Development, Project Management, Business Analysts, and Subject Matter Experts to gain information and resolve issues. Able to work on multiple test streams, managing time appropriately and showing flexibility to switch streams as needed. Skills & Experience: Need excellent communication skills both verbal and written. Ability to communicate verbally to various people (Developer through to Senior Management). Extensive testing experience. Experience of providing project testing updates. Manual testing of web-based applications. Writing test scripts in high-level test scenario style. Experience of using JIRA and Confluence. Ability to work in a fast-paced environment with constantly changing priorities, and the willingness to move to different tasks to support those priorities. Comfortable repeating tests multiple times, and ensure quality of work is the same each time. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
About the opportunity Start your career in IT without the jargon. Netcom Training s fully-funded Digital Support course (Level 3) is the fastest way to launch a career in IT Support and Cloud Services. If you enjoy solving technical problems and want to move beyond resetting passwords, this course is for you. You will gain hands-on skills in Network Infrastructure, Cloud Computing (IaaS, PaaS, SaaS), and Cyber Security - the exact skills employers in Manchester are hiring for right now. Whether you aim to become a Digital Support Technician, IT Helpdesk Engineer, or Junior Data Analyst, this course offers a portfolio-based assessment with no exams. We judge you on your practical ability to do the job, not how well you take a test. Complete the training and secure a guaranteed interview to kickstart your career Course Details Start Dates: 09/03 Duration: 16 weeks Schedule: Mon-Thurs 6-9pm Format: Online, practical workshops Qualification: NCFE Accredited Level 3 Certificate (includes UCAS points) What you ll learn You will develop a robust technical skillset across six job-ready modules: IT Support: Manage helpdesk tickets, resolve technical issues, and configure operating systems. Network & Cloud: Configure network devices and explore cloud computing models like IaaS and SaaS. Digital Security: Learn to protect data using risk management, SIEM tools, and vulnerability assessments. Data Management: Source, cleanse, and analyse data to present actionable insights. Digital Transformation: Explore Agile project management and how to support digital change. Sector Skills: Understand IT policies, legislation, and industry structure. Career Pathway Successful participants are guaranteed an interview with our network of partners. Potential Roles: IT Support Technician Cloud Support Assistant Junior Network Engineer Service Desk Analyst Eligibility This is a government-funded opportunity. To apply, you must: Live in Greater Manchester (GMCA region). Be aged 19 or over. Have lived in the UK/EU for a minimum of 3 years. Earn below the gross annual wage cap. Prerequisites: Basic IT skills are required. Cost This is a fully-funded course with no fees complete the training, build your portfolio, and secure your guaranteed interview. provided you meet the learner obligations outlined in our employablility terms and conditions, which can be found on our website.
01/04/2026
Full time
About the opportunity Start your career in IT without the jargon. Netcom Training s fully-funded Digital Support course (Level 3) is the fastest way to launch a career in IT Support and Cloud Services. If you enjoy solving technical problems and want to move beyond resetting passwords, this course is for you. You will gain hands-on skills in Network Infrastructure, Cloud Computing (IaaS, PaaS, SaaS), and Cyber Security - the exact skills employers in Manchester are hiring for right now. Whether you aim to become a Digital Support Technician, IT Helpdesk Engineer, or Junior Data Analyst, this course offers a portfolio-based assessment with no exams. We judge you on your practical ability to do the job, not how well you take a test. Complete the training and secure a guaranteed interview to kickstart your career Course Details Start Dates: 09/03 Duration: 16 weeks Schedule: Mon-Thurs 6-9pm Format: Online, practical workshops Qualification: NCFE Accredited Level 3 Certificate (includes UCAS points) What you ll learn You will develop a robust technical skillset across six job-ready modules: IT Support: Manage helpdesk tickets, resolve technical issues, and configure operating systems. Network & Cloud: Configure network devices and explore cloud computing models like IaaS and SaaS. Digital Security: Learn to protect data using risk management, SIEM tools, and vulnerability assessments. Data Management: Source, cleanse, and analyse data to present actionable insights. Digital Transformation: Explore Agile project management and how to support digital change. Sector Skills: Understand IT policies, legislation, and industry structure. Career Pathway Successful participants are guaranteed an interview with our network of partners. Potential Roles: IT Support Technician Cloud Support Assistant Junior Network Engineer Service Desk Analyst Eligibility This is a government-funded opportunity. To apply, you must: Live in Greater Manchester (GMCA region). Be aged 19 or over. Have lived in the UK/EU for a minimum of 3 years. Earn below the gross annual wage cap. Prerequisites: Basic IT skills are required. Cost This is a fully-funded course with no fees complete the training, build your portfolio, and secure your guaranteed interview. provided you meet the learner obligations outlined in our employablility terms and conditions, which can be found on our website.
My client is seeking experienced Business Analysts to lead product definition and rationalisation for a London Market insurer undertaking a strategic transformation, including migration to Guidewire PolicyCenter. This role is focused on simplifying complex product landscapes, aligning business and technology, and enabling a scalable, future-ready target-state product model. Key Responsibilities Product Rationalisation Assess and simplify speciality insurance product portfolios (e.g. property, casualty, speciality lines) Define the target product model, including hierarchy, coverages, clauses, and limits Identify and eliminate duplication while standardising product structures aligned to PolicyCenter Business Architecture & Operating Model Define business capabilities and the end-to-end product life cycle model Establish governance frameworks, ownership models, and alignment with downstream systems Support the design of a sustainable and scalable operating model Stakeholder Management Collaborate with underwriting, product, operations, and technology teams Facilitate workshops and working sessions to gather requirements and drive alignment Build consensus across business stakeholders and system integration (SI) partners Guidewire Alignment (Preferred) Translate product models into PolicyCenter-compatible designs Support product configuration, rating structures, and underwriting rules Work closely with delivery teams to ensure successful implementation Documentation & Delivery Produce clear product taxonomies, target operating models, and rationalisation roadmaps Contribute to business case development and benefits realisation tracking Ensure high-quality documentation and traceability across deliverables Required Experience Strong Business Analyst or Business/Product Architecture experience within the London Market insurance sector Proven expertise in product modelling, structuring, and rationalisation Deep understanding of underwriting processes and the policy lifecycle Experience delivering large-scale transformation or Policy Administration System (PAS) programmes Excellent stakeholder engagement and workshop facilitation skills Outcomes of this role will include: Simplified, standardised product landscape PolicyCenter-ready product model Clear governance and reduced operational complexity Improved speed-to-market and business-technology alignment Please send your CV to the relevant email address to find out more
01/04/2026
Contractor
My client is seeking experienced Business Analysts to lead product definition and rationalisation for a London Market insurer undertaking a strategic transformation, including migration to Guidewire PolicyCenter. This role is focused on simplifying complex product landscapes, aligning business and technology, and enabling a scalable, future-ready target-state product model. Key Responsibilities Product Rationalisation Assess and simplify speciality insurance product portfolios (e.g. property, casualty, speciality lines) Define the target product model, including hierarchy, coverages, clauses, and limits Identify and eliminate duplication while standardising product structures aligned to PolicyCenter Business Architecture & Operating Model Define business capabilities and the end-to-end product life cycle model Establish governance frameworks, ownership models, and alignment with downstream systems Support the design of a sustainable and scalable operating model Stakeholder Management Collaborate with underwriting, product, operations, and technology teams Facilitate workshops and working sessions to gather requirements and drive alignment Build consensus across business stakeholders and system integration (SI) partners Guidewire Alignment (Preferred) Translate product models into PolicyCenter-compatible designs Support product configuration, rating structures, and underwriting rules Work closely with delivery teams to ensure successful implementation Documentation & Delivery Produce clear product taxonomies, target operating models, and rationalisation roadmaps Contribute to business case development and benefits realisation tracking Ensure high-quality documentation and traceability across deliverables Required Experience Strong Business Analyst or Business/Product Architecture experience within the London Market insurance sector Proven expertise in product modelling, structuring, and rationalisation Deep understanding of underwriting processes and the policy lifecycle Experience delivering large-scale transformation or Policy Administration System (PAS) programmes Excellent stakeholder engagement and workshop facilitation skills Outcomes of this role will include: Simplified, standardised product landscape PolicyCenter-ready product model Clear governance and reduced operational complexity Improved speed-to-market and business-technology alignment Please send your CV to the relevant email address to find out more
Senior Technical Business Analyst (Contract - Inside IR35) Birmingham (Hybrid - 60% onsite) 12-month contract We are looking for a Senior Technical Business Analyst to support the delivery of complex digital and technical capabilities within a modern engineering environment. This is a hands-on, highly technical BA role, working directly with engineers, architects and DevOps teams to shape, refine and deliver backlog items into high-quality software outcomes. Key Requirements: Strong recent experience working with software development teams Proven ability to write technical user stories and refine complex backlogs Good understanding of modern engineering environments (cloud, APIs, CI/CD, DevOps) Experience working in agile delivery teams (Scrum/Kanban) Confident stakeholder engagement across technical and non-technical audiences Successful candidates will be required to work through an approved umbrella company and undertake BPSS clearance.
01/04/2026
Contractor
Senior Technical Business Analyst (Contract - Inside IR35) Birmingham (Hybrid - 60% onsite) 12-month contract We are looking for a Senior Technical Business Analyst to support the delivery of complex digital and technical capabilities within a modern engineering environment. This is a hands-on, highly technical BA role, working directly with engineers, architects and DevOps teams to shape, refine and deliver backlog items into high-quality software outcomes. Key Requirements: Strong recent experience working with software development teams Proven ability to write technical user stories and refine complex backlogs Good understanding of modern engineering environments (cloud, APIs, CI/CD, DevOps) Experience working in agile delivery teams (Scrum/Kanban) Confident stakeholder engagement across technical and non-technical audiences Successful candidates will be required to work through an approved umbrella company and undertake BPSS clearance.
We are looking to recruit an experienced business analyst who has a wealth of experience working to an Agile methodology. This role has a broad remit. You will be someone who enjoys working on a broad range of projects. You will be someone who enjoys variety and can demonstrate exceptional problem solving skills. You will support the business in documenting business cases, be involved in prioritising projects and working with both internal and external resources to deliver projects. The work will also involve the review of delivered projects to assess the benefit realisation. This is a role in which you will have a real impact. You will be part of a joined up team focussed on adding real value to the organisation. If successful you will be in an environment where there is a commitment to investing in the training and development of their people. This role is a 12 month fixed term contract and a hybrid role that requires an average of 1 -2 days per week in our clients Sussex office.We are looking to recruit an experienced business analyst who has a wealth of experience working to an Agile methodology. This role has a broad remit. You will be someone who enjoys working on a broad range of projects. You will be someone who enjoys variety and can demonstrate exceptional problem solving skills. You will support the business in documenting business cases, be involved in prioritising projects and working with both internal and external resources to deliver projects. The work will also involve the review of delivered projects to assess the benefit realisation. This is a role in which you will have a real impact. You will be part of a joined up team focussed on adding real value to the organisation. If successful you will be in an environment where there is a commitment to investing in the training and development of their people. This role is a 12 month fixed term contract and a hybrid role that requires an average of 1 -2 days per week in our clients Sussex office. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
01/04/2026
Full time
We are looking to recruit an experienced business analyst who has a wealth of experience working to an Agile methodology. This role has a broad remit. You will be someone who enjoys working on a broad range of projects. You will be someone who enjoys variety and can demonstrate exceptional problem solving skills. You will support the business in documenting business cases, be involved in prioritising projects and working with both internal and external resources to deliver projects. The work will also involve the review of delivered projects to assess the benefit realisation. This is a role in which you will have a real impact. You will be part of a joined up team focussed on adding real value to the organisation. If successful you will be in an environment where there is a commitment to investing in the training and development of their people. This role is a 12 month fixed term contract and a hybrid role that requires an average of 1 -2 days per week in our clients Sussex office.We are looking to recruit an experienced business analyst who has a wealth of experience working to an Agile methodology. This role has a broad remit. You will be someone who enjoys working on a broad range of projects. You will be someone who enjoys variety and can demonstrate exceptional problem solving skills. You will support the business in documenting business cases, be involved in prioritising projects and working with both internal and external resources to deliver projects. The work will also involve the review of delivered projects to assess the benefit realisation. This is a role in which you will have a real impact. You will be part of a joined up team focussed on adding real value to the organisation. If successful you will be in an environment where there is a commitment to investing in the training and development of their people. This role is a 12 month fixed term contract and a hybrid role that requires an average of 1 -2 days per week in our clients Sussex office. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Change Analyst - Legal, Case Management System Up to 250 per day (Inside IR35) Hybrid (Liverpool) My client is an International Consultancy who require a Change Analyst with Case Management Systems experience within the Legal sector, to work closely with an end customer. Key Requirements: Previous experience of working in Change Analysis / Change Management Working knowledge of Legal Case Management Systems (ie MyCase / Clio / CosmoLex / Filevine / ShareDo etc) Collaborative approach to work, with a keenness to be a strong team player Excellent communication skills Strong stakeholder management skills Flexible approach towards hybrid working Nice to have: Strong experience of working closely with PMO functions Exposure to large-scale software integrations or platform transformations within the Legal sector Immediate availability If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
01/04/2026
Contractor
Change Analyst - Legal, Case Management System Up to 250 per day (Inside IR35) Hybrid (Liverpool) My client is an International Consultancy who require a Change Analyst with Case Management Systems experience within the Legal sector, to work closely with an end customer. Key Requirements: Previous experience of working in Change Analysis / Change Management Working knowledge of Legal Case Management Systems (ie MyCase / Clio / CosmoLex / Filevine / ShareDo etc) Collaborative approach to work, with a keenness to be a strong team player Excellent communication skills Strong stakeholder management skills Flexible approach towards hybrid working Nice to have: Strong experience of working closely with PMO functions Exposure to large-scale software integrations or platform transformations within the Legal sector Immediate availability If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
PMO Manager - Business Process Outsourcing Rate: 460 to 525 per day (Inside IR35) Location: Hybrid working Clearance: Active SC Clearance required Duration: Initial 6 months with extension potential Key Skills: Must have BPO experience clearly outlined on your CV Ideally have worked in a Government or Police environment PMO Manager required for a high-profile account delivering multiple strategic programmes within a complex, enterprise environment. This is a key leadership role responsible for establishing, governing, and optimising the account-level PMO to ensure consistent, high-quality delivery across a portfolio of initiatives. This position will suit an experienced PMO professional with a strong governance background and proven ability to operate at programme and portfolio level, working closely with senior stakeholders. Key Responsibilities PMO Leadership & Governance Establish and lead the account PMO strategy, operating model, and governance framework Define and implement project management standards, methodologies, templates, and controls Ensure PMO processes align with organisational goals, compliance requirements, and delivery standards Conduct regular project audits and quality assurance reviews Portfolio & Programme Oversight Provide full visibility across the account portfolio, including dependencies, risks, and resource planning Support prioritisation and sequencing of initiatives alongside senior leadership Oversee delivery performance to ensure projects are delivered on time, within scope, and within budget Reporting & Performance Management Develop and maintain executive-level dashboards, KPIs, and portfolio reporting frameworks Monitor progress, financial performance, risks, and issues across the portfolio Drive proactive escalation and data-led decision making Team Leadership Lead and mentor PMO analysts, project managers, and coordinators within a matrix environment Promote delivery discipline, governance standards, and continuous improvement Identify capability gaps and support development initiatives Stakeholder Engagement Act as a trusted advisor to senior stakeholders on portfolio performance and delivery health Facilitate governance forums, steering committees, and programme reviews Drive effective communication across project teams and leadership groups Continuous Improvement Identify opportunities to optimise PMO processes, tooling, and reporting Champion best practice adoption and delivery maturity improvements across the account Skills & Experience Required Active SC Clearance (essential) BPO Experience Demonstrable experience leading or managing an account-level PMO Strong background in portfolio governance and programme delivery oversight Proven experience managing complex, cross-functional delivery environments Solid understanding of project management methodologies including Waterfall, Agile, and Hybrid Strong stakeholder management skills with the ability to influence at senior levels Experience within large-scale outsourced or managed service environments highly desirable Desirable Certifications ChPP, PMQ, MSP, or recognised PMO certifications
01/04/2026
Contractor
PMO Manager - Business Process Outsourcing Rate: 460 to 525 per day (Inside IR35) Location: Hybrid working Clearance: Active SC Clearance required Duration: Initial 6 months with extension potential Key Skills: Must have BPO experience clearly outlined on your CV Ideally have worked in a Government or Police environment PMO Manager required for a high-profile account delivering multiple strategic programmes within a complex, enterprise environment. This is a key leadership role responsible for establishing, governing, and optimising the account-level PMO to ensure consistent, high-quality delivery across a portfolio of initiatives. This position will suit an experienced PMO professional with a strong governance background and proven ability to operate at programme and portfolio level, working closely with senior stakeholders. Key Responsibilities PMO Leadership & Governance Establish and lead the account PMO strategy, operating model, and governance framework Define and implement project management standards, methodologies, templates, and controls Ensure PMO processes align with organisational goals, compliance requirements, and delivery standards Conduct regular project audits and quality assurance reviews Portfolio & Programme Oversight Provide full visibility across the account portfolio, including dependencies, risks, and resource planning Support prioritisation and sequencing of initiatives alongside senior leadership Oversee delivery performance to ensure projects are delivered on time, within scope, and within budget Reporting & Performance Management Develop and maintain executive-level dashboards, KPIs, and portfolio reporting frameworks Monitor progress, financial performance, risks, and issues across the portfolio Drive proactive escalation and data-led decision making Team Leadership Lead and mentor PMO analysts, project managers, and coordinators within a matrix environment Promote delivery discipline, governance standards, and continuous improvement Identify capability gaps and support development initiatives Stakeholder Engagement Act as a trusted advisor to senior stakeholders on portfolio performance and delivery health Facilitate governance forums, steering committees, and programme reviews Drive effective communication across project teams and leadership groups Continuous Improvement Identify opportunities to optimise PMO processes, tooling, and reporting Champion best practice adoption and delivery maturity improvements across the account Skills & Experience Required Active SC Clearance (essential) BPO Experience Demonstrable experience leading or managing an account-level PMO Strong background in portfolio governance and programme delivery oversight Proven experience managing complex, cross-functional delivery environments Solid understanding of project management methodologies including Waterfall, Agile, and Hybrid Strong stakeholder management skills with the ability to influence at senior levels Experience within large-scale outsourced or managed service environments highly desirable Desirable Certifications ChPP, PMQ, MSP, or recognised PMO certifications
IT Support Analyst (1st/2nd Line) - Glasgow - 28K plus Bonus Hybrid - 2/3 days per week in office (Central Glasgow) Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Analyst for their Central Glasgow office to play a key role in their expanding and evolving technical function. This would be a brilliant fit for someone with proven 1st and 2nd Line Support skills and a track record of working in Windows and macOS settings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside (ask us, we've placed a lot of them ourselves!). Key Responsibilities: Take the reins across 1st and 2nd Line support; tackling, prioritising and/or escalating internal support requests across hardware/software/network connectivity/user accounts as appropriate Making sure internal systems and offerings are up to task and that internal users feel heard (as well as guiding them to use systems effectively) Working with the wider function to ensure sprint goals are reached, as well as offer any ideas you may have as to how to improve the IT team Working across the wider spectrum including but not limited to: password resets/access control management/setting up and config of laptops/mobiles/etc., setting up virtual machines using Hyper/V Manager, setting up/closing user accounts and deploying/retrieving relevant hardware, training new IT staff as they join the firm to make sure they are aware of and can traverse systems effectively, creating/managing customer file shares, and more What they're looking for you to bring to the table: Proven track record in the IT Support domain, supporting users of all levels of seniority Strong technical working knowledge of Microsoft tooling such as Windows Server, Active Directory / Entra ID, Group Policy and M365 admin/support across Exchange Online, Teams and SharePoint Track record of working in macOS environments; providing support to relevant devices Some Networking knowledge including the likes of DNS / DHCP / VPNs and IP Addressing Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare Ideally but not necessarily some skills across PowerShell scripting and AVD If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, annual and spot bonuses as well as other recognition rewards, generous holidays, private healthcare, ongoing progression and upskilling, and much more, apply now with your latest CV for immediate consideration! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
01/04/2026
Full time
IT Support Analyst (1st/2nd Line) - Glasgow - 28K plus Bonus Hybrid - 2/3 days per week in office (Central Glasgow) Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an IT Support Analyst for their Central Glasgow office to play a key role in their expanding and evolving technical function. This would be a brilliant fit for someone with proven 1st and 2nd Line Support skills and a track record of working in Windows and macOS settings, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with and alongside (ask us, we've placed a lot of them ourselves!). Key Responsibilities: Take the reins across 1st and 2nd Line support; tackling, prioritising and/or escalating internal support requests across hardware/software/network connectivity/user accounts as appropriate Making sure internal systems and offerings are up to task and that internal users feel heard (as well as guiding them to use systems effectively) Working with the wider function to ensure sprint goals are reached, as well as offer any ideas you may have as to how to improve the IT team Working across the wider spectrum including but not limited to: password resets/access control management/setting up and config of laptops/mobiles/etc., setting up virtual machines using Hyper/V Manager, setting up/closing user accounts and deploying/retrieving relevant hardware, training new IT staff as they join the firm to make sure they are aware of and can traverse systems effectively, creating/managing customer file shares, and more What they're looking for you to bring to the table: Proven track record in the IT Support domain, supporting users of all levels of seniority Strong technical working knowledge of Microsoft tooling such as Windows Server, Active Directory / Entra ID, Group Policy and M365 admin/support across Exchange Online, Teams and SharePoint Track record of working in macOS environments; providing support to relevant devices Some Networking knowledge including the likes of DNS / DHCP / VPNs and IP Addressing Device Management and Virtualisation skills using tools like InTune and Hyper-V / VMWare Ideally but not necessarily some skills across PowerShell scripting and AVD If you're looking to join a great firm with expansion on the horizon, offering a host of benefits with staff at the centre such as flexible working, annual and spot bonuses as well as other recognition rewards, generous holidays, private healthcare, ongoing progression and upskilling, and much more, apply now with your latest CV for immediate consideration! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
