Account Manager – Technology in Schools Ref: HFL1586
Contract: Permanent
Hours: Full time at 37 hours per week, 52 weeks per year Salary: From £33,000 p.a.
Location: Hybrid working – 1 to 2 days in HFL Head Office, with remainder of working days remote or onsite at educational settings in Hertfordshire and neighbouring counties or as required to meet business needs.
Important Application Information
Please ensure you meet the following requirements before applying :
You must have the right to work in the UK
You must hold a full UK driving licence and have access to a vehicle with business insurance
You must be based locally and willing to travel within Hertfordshire and neighbouring counties
How to Apply
How to Apply
To apply, please email your CV and a cover letter in Word format , clearly addressing the above requirements and response to the below questions
Applications that do not meet these criteria may not be considered.
What interests you most about this Account Manager role at HFL, and why do you want to work with schools and trusts?
What do you see as the top three IT challenges schools and MATs are facing right now, and how would you influence and support in your role as an Account Manager?
How would you prioritise if a school had lots of needs but very little money?
Tell us about a time you helped a customer or stakeholder develop a longer-term IT strategy or plan. What actions did you take? what was the outcome and learnings?
The role
This is more than an account management role. It’s an opportunity to meaningfully shape the future of education by helping schools get the very best from their IT—through support, broadband services, consultancy and smart, sustainable technology solutions
Make a difference where it truly matters
Are you driven by purpose? Motivated by improving outcomes for children and young people? Energised by supporting schools to make wise, cost-effective decisions—especially when budgets are tight?
If so, this is not a typical sales role. It’s a partnership role where integrity, empathy and
long-term impact matter just as much as commercial success.
We’re looking for someone who can demonstrate experience in account management—ideally within an MSP, IT services, or education setting—and who takes pride in delivering value that genuinely supports schools, academies and trusts.
Why this role matters
Technology has the power to transform teaching, learning and operational efficiency. But it must be accessible, sustainable and aligned with real educational needs.
As an Account Manager in HFL’s Technology in Schools team, you will guide school and trust leaders through an increasingly complex digital landscape. You will help them stretch limited budgets, prioritise wisely and choose solutions that truly support their communities.
This role is centred on partnership—not volume. We focus on doing what is right for schools and what delivers the best long-term outcomes for children.
What you’ll do
Build trusted, long-term relationships with school and trust
Develop a deep understanding of their needs and challenges and help shape sustainable IT strategies.
Match requirements with the best-value solutions, ensuring every pound works hard for children and young people.
Coordinate with internal specialists to design high-quality, tailored
Manage renewals, contracts and opportunities professionally and
Advocate for customers internally to support continuous
Maintain accurate records within ConnectWise and use Quosal to produce clear, professional proposals.
What drives you
A commitment to improving outcomes in the education
A desire to help schools thrive through thoughtful, consultative support—not transactional selling.
Curiosity, courage and a proactive, problem-solving
A love of building genuine, meaningful
Pride in identifying smart, affordable and sustainable technology
What you’ll bring
Proven experience in account management, ideally within MSP IT services or the education sector.
A passion for exceptional customer service and collaborative, consultative
Excellent communication skills, with confidence when guiding senior
Resilience, adaptability and enthusiasm for learning new
Experience with IT systems and platforms, and selling IT support contracts (e.g., ConnectWise, Quosal, Microsoft 365, Google Workspace for Education, networking, broadband, cloud backup, servers, end-user devices, RMM/MDM, cybersecurity, AV and related solutions).
A proactive, organised approach to work
A full UK driving license and access to a vehicle with business insurance
Why join HFL Education?
We are a not-for-profit organisation with a clear moral purpose: to improve education for every child. You’ll be part of a team that works with integrity, cares deeply about its impact, and is trusted by thousands of schools.
If you want your work to mean more—and you're ready to bring your expertise to a mission-driven team—we’d love to hear from you.
Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. This consists of working on-site across various schools and settings, remote working and, if desired, up to 2 days per week in our Head Office in Stevenage, Hertfordshire. The ability to reach different locations by car will be essential for this role. If you drive, then a full driving licence and appropriate car insurance will be required. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.
Benefits: a generous employer pension contribution, 28 days annual leave plus bank holidays (rising to 31 days after five-years) or the equivalent paid for Term Time employees, family- friendly policies, hybrid working, paid mileage, a cycle to work scheme, onsite charging points for electric vehicles, access to mental health and wellbeing support, company performance bonus, professional development opportunities, benefit schemes for discounts and cashback offers, and more.
Would you like to know more information about this opportunity? If so, further information can be found in the job outline on our website. You can also contact Andy Lees who would be happy to chat to you on 01438 567890 or email andy.lees@hfleducation.org
To apply , email hfl.recruitment@hfleducation.org with a detailed CV along with a separate cover letter on Word Format to include responses to the following questions.
Alternatively, apply via our website: Join our team | HFL Education
What interests you most about this Account Manager role at HFL, and why do you want to work with schools and trusts?
What do you see as the top three IT challenges schools and MATs are facing right now, and how would you influence and support in your role as an Account Manager?
How would you prioritise if a school had lots of needs but very little money?
Tell us about a time you helped a customer or stakeholder develop a longer-term
IT strategy or plan. What actions did you take? what was the outcome and learnings?
As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.
For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above. We would love to hear from you.
Closing Date: This advert may be withdrawn if we have filled the post.
This job advert may close as soon as sufficient applications have been received. To make sure you don’t miss out on this great opportunity, please submit your application as soon as you can.
Telephone Interview date: To be confirmed via Microsoft Teams Interview Date: To be confirmed – in Person at Stevenage Head Office.
We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this.
HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.
To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.
Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.
12/02/2026
Full time
Account Manager – Technology in Schools Ref: HFL1586
Contract: Permanent
Hours: Full time at 37 hours per week, 52 weeks per year Salary: From £33,000 p.a.
Location: Hybrid working – 1 to 2 days in HFL Head Office, with remainder of working days remote or onsite at educational settings in Hertfordshire and neighbouring counties or as required to meet business needs.
Important Application Information
Please ensure you meet the following requirements before applying :
You must have the right to work in the UK
You must hold a full UK driving licence and have access to a vehicle with business insurance
You must be based locally and willing to travel within Hertfordshire and neighbouring counties
How to Apply
How to Apply
To apply, please email your CV and a cover letter in Word format , clearly addressing the above requirements and response to the below questions
Applications that do not meet these criteria may not be considered.
What interests you most about this Account Manager role at HFL, and why do you want to work with schools and trusts?
What do you see as the top three IT challenges schools and MATs are facing right now, and how would you influence and support in your role as an Account Manager?
How would you prioritise if a school had lots of needs but very little money?
Tell us about a time you helped a customer or stakeholder develop a longer-term IT strategy or plan. What actions did you take? what was the outcome and learnings?
The role
This is more than an account management role. It’s an opportunity to meaningfully shape the future of education by helping schools get the very best from their IT—through support, broadband services, consultancy and smart, sustainable technology solutions
Make a difference where it truly matters
Are you driven by purpose? Motivated by improving outcomes for children and young people? Energised by supporting schools to make wise, cost-effective decisions—especially when budgets are tight?
If so, this is not a typical sales role. It’s a partnership role where integrity, empathy and
long-term impact matter just as much as commercial success.
We’re looking for someone who can demonstrate experience in account management—ideally within an MSP, IT services, or education setting—and who takes pride in delivering value that genuinely supports schools, academies and trusts.
Why this role matters
Technology has the power to transform teaching, learning and operational efficiency. But it must be accessible, sustainable and aligned with real educational needs.
As an Account Manager in HFL’s Technology in Schools team, you will guide school and trust leaders through an increasingly complex digital landscape. You will help them stretch limited budgets, prioritise wisely and choose solutions that truly support their communities.
This role is centred on partnership—not volume. We focus on doing what is right for schools and what delivers the best long-term outcomes for children.
What you’ll do
Build trusted, long-term relationships with school and trust
Develop a deep understanding of their needs and challenges and help shape sustainable IT strategies.
Match requirements with the best-value solutions, ensuring every pound works hard for children and young people.
Coordinate with internal specialists to design high-quality, tailored
Manage renewals, contracts and opportunities professionally and
Advocate for customers internally to support continuous
Maintain accurate records within ConnectWise and use Quosal to produce clear, professional proposals.
What drives you
A commitment to improving outcomes in the education
A desire to help schools thrive through thoughtful, consultative support—not transactional selling.
Curiosity, courage and a proactive, problem-solving
A love of building genuine, meaningful
Pride in identifying smart, affordable and sustainable technology
What you’ll bring
Proven experience in account management, ideally within MSP IT services or the education sector.
A passion for exceptional customer service and collaborative, consultative
Excellent communication skills, with confidence when guiding senior
Resilience, adaptability and enthusiasm for learning new
Experience with IT systems and platforms, and selling IT support contracts (e.g., ConnectWise, Quosal, Microsoft 365, Google Workspace for Education, networking, broadband, cloud backup, servers, end-user devices, RMM/MDM, cybersecurity, AV and related solutions).
A proactive, organised approach to work
A full UK driving license and access to a vehicle with business insurance
Why join HFL Education?
We are a not-for-profit organisation with a clear moral purpose: to improve education for every child. You’ll be part of a team that works with integrity, cares deeply about its impact, and is trusted by thousands of schools.
If you want your work to mean more—and you're ready to bring your expertise to a mission-driven team—we’d love to hear from you.
Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. This consists of working on-site across various schools and settings, remote working and, if desired, up to 2 days per week in our Head Office in Stevenage, Hertfordshire. The ability to reach different locations by car will be essential for this role. If you drive, then a full driving licence and appropriate car insurance will be required. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.
Benefits: a generous employer pension contribution, 28 days annual leave plus bank holidays (rising to 31 days after five-years) or the equivalent paid for Term Time employees, family- friendly policies, hybrid working, paid mileage, a cycle to work scheme, onsite charging points for electric vehicles, access to mental health and wellbeing support, company performance bonus, professional development opportunities, benefit schemes for discounts and cashback offers, and more.
Would you like to know more information about this opportunity? If so, further information can be found in the job outline on our website. You can also contact Andy Lees who would be happy to chat to you on 01438 567890 or email andy.lees@hfleducation.org
To apply , email hfl.recruitment@hfleducation.org with a detailed CV along with a separate cover letter on Word Format to include responses to the following questions.
Alternatively, apply via our website: Join our team | HFL Education
What interests you most about this Account Manager role at HFL, and why do you want to work with schools and trusts?
What do you see as the top three IT challenges schools and MATs are facing right now, and how would you influence and support in your role as an Account Manager?
How would you prioritise if a school had lots of needs but very little money?
Tell us about a time you helped a customer or stakeholder develop a longer-term
IT strategy or plan. What actions did you take? what was the outcome and learnings?
As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.
For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above. We would love to hear from you.
Closing Date: This advert may be withdrawn if we have filled the post.
This job advert may close as soon as sufficient applications have been received. To make sure you don’t miss out on this great opportunity, please submit your application as soon as you can.
Telephone Interview date: To be confirmed via Microsoft Teams Interview Date: To be confirmed – in Person at Stevenage Head Office.
We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this.
HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.
To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.
Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.
The advert:
Cardiff Metropolitan University is embarking on an exciting journey to procure and implement a new student records system - an initiative that will shape the future of how we support our students. As part of this transformational programme, we’re recruiting a Lead Technical Architect to play a pivotal role in delivering and shaping this change.
As the subject matter expert, you’ll guide the IT technical implementation of the new system, from shaping procurement decisions, through to implementation and delivery. Using your experience, you’ll provide expert guidance and technical oversight across all systems linked to the student record system’s programme of work, whilst creating an architectural framework that supports future innovation and a culture of learning and cohesiveness.
Working collaboratively with the Programme Manager and cross functional teams, you’ll ensure the system meets current needs and those of the emerging future. You’ll collaborate with stakeholders to define non-functional requirements and ensure alignment with business needs.
As part of your role, you’ll
Lead the technical architecture design including system integration, data models, security protocols, and infrastructure.
Provide technical and strategic direction across systems within or integrated with the student records programme.
Oversee migration of legacy data, ensuring data integrity, minimal disruption, and adherence to data protection regulations.
Produce technical documentation including presentations, reports, High and Low-level architecture documents and other documentation on digital solutions.
Take responsibility for team management, development, and well-being, offering initiatives that foster continuous professional growth for themselves and team members.
What you’ll bring
With demonstrable experience as a Technical Architect overseeing enterprise-level system implementations in complex organisational environments, you’ll bring a proven ability to engage effectively with business representatives and senior stakeholders.
You’ll have led the technical aspects of large-scale projects, including risk mitigation and stakeholder engagement, and possess a solid technical foundation with deep understanding of the systems development life-cycle and the complexities that arise from initial concept through to delivery and support.
In addition, you’ll bring
Experience leading cross-functional teams or contributing to enterprise-wide IT strategies.
Aptitude for problem-solving, with knowledge of problem-solving methodologies.
Ability to analyse complex problems, facilitate workshops, and produce clear architectural designs from conceptual to detailed levels.
Proven communication skills, with the ability to engage both technical and non-technical audiences.
Why join Cardiff Metropolitan University?
We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.
We offer excellent benefits such as:
Annual leave of 35 days, plus 12 bank holiday / concessionary days
Membership of the Local Government Pension Scheme with generous monthly contributions.
Excellent family friendly policies – take a look on our Policy Hub page.
Opportunities to learn and develop your skills with access to library and digital services facilities.
Excellent sports and fitness facilities with subsidised membership.
Free family access to our independent specialist wellbeing support provider, Health Assured.
Contact us
For more information about the role please contact Hywel Bufton, Head of Digital Services on hrbufton@cardiffmet.ac.uk .
All applications must be submitted online.
The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.
23/12/2025
Full time
The advert:
Cardiff Metropolitan University is embarking on an exciting journey to procure and implement a new student records system - an initiative that will shape the future of how we support our students. As part of this transformational programme, we’re recruiting a Lead Technical Architect to play a pivotal role in delivering and shaping this change.
As the subject matter expert, you’ll guide the IT technical implementation of the new system, from shaping procurement decisions, through to implementation and delivery. Using your experience, you’ll provide expert guidance and technical oversight across all systems linked to the student record system’s programme of work, whilst creating an architectural framework that supports future innovation and a culture of learning and cohesiveness.
Working collaboratively with the Programme Manager and cross functional teams, you’ll ensure the system meets current needs and those of the emerging future. You’ll collaborate with stakeholders to define non-functional requirements and ensure alignment with business needs.
As part of your role, you’ll
Lead the technical architecture design including system integration, data models, security protocols, and infrastructure.
Provide technical and strategic direction across systems within or integrated with the student records programme.
Oversee migration of legacy data, ensuring data integrity, minimal disruption, and adherence to data protection regulations.
Produce technical documentation including presentations, reports, High and Low-level architecture documents and other documentation on digital solutions.
Take responsibility for team management, development, and well-being, offering initiatives that foster continuous professional growth for themselves and team members.
What you’ll bring
With demonstrable experience as a Technical Architect overseeing enterprise-level system implementations in complex organisational environments, you’ll bring a proven ability to engage effectively with business representatives and senior stakeholders.
You’ll have led the technical aspects of large-scale projects, including risk mitigation and stakeholder engagement, and possess a solid technical foundation with deep understanding of the systems development life-cycle and the complexities that arise from initial concept through to delivery and support.
In addition, you’ll bring
Experience leading cross-functional teams or contributing to enterprise-wide IT strategies.
Aptitude for problem-solving, with knowledge of problem-solving methodologies.
Ability to analyse complex problems, facilitate workshops, and produce clear architectural designs from conceptual to detailed levels.
Proven communication skills, with the ability to engage both technical and non-technical audiences.
Why join Cardiff Metropolitan University?
We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.
We offer excellent benefits such as:
Annual leave of 35 days, plus 12 bank holiday / concessionary days
Membership of the Local Government Pension Scheme with generous monthly contributions.
Excellent family friendly policies – take a look on our Policy Hub page.
Opportunities to learn and develop your skills with access to library and digital services facilities.
Excellent sports and fitness facilities with subsidised membership.
Free family access to our independent specialist wellbeing support provider, Health Assured.
Contact us
For more information about the role please contact Hywel Bufton, Head of Digital Services on hrbufton@cardiffmet.ac.uk .
All applications must be submitted online.
The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page.
Elevate your tech career with purpose, impact, and opportunity.
If you have a passion for technology and the impact it can have on business processes, this is your chance to join a team where tradition meets innovation. At Royal Collection Trust you'll gain practical exposure from day one, supporting the business’s operation and contributing to a purpose that matters.
Our Systems Infrastructure team manages, develops and supports Royal Collection Trust's commercial and collections management systems, websites, and technical infrastructure across multiple UK sites. The guidance and insight it provides ensures the smooth running of our operations, as well as helping pave the way forward for the future.
As a Technical Business Analyst, you’ll analyse the entire range of business controls, systems and applications, their lifecycles, uses, suppliers and stakeholders for Royal Collection Trust’s specialist infrastructure, ensuring products and services meet business and user needs, compliance and risk standards, and are aligned with our organisational goals.
Key Responsibilities:
Shape and deliver smart solutions by designing, evaluating, and implementing technology that meets business needs while maintaining quality and best practices.
Drive projects with through Agile methodologies, helping teams prioritise, manage scope, and deliver minimum viable products (MVPs) quickly and effectively.
Formulate operational support models, delivering the requisite knowledge transfer and solution documentation.
Monitor the compliance of solutions against accepted standards and risk controls, planning and executing works, and managing relationships with suppliers and their products’ lifecycles to support this.
Turn business needs into technical reality by working closely with stakeholders to analyse goals, processes, and challenges, and translate them into actionable requirements.
Evaluate options and prove the value by assessing feasibility, quantifying benefits, contributing to business cases and supporting testing to validate outcomes.
Essential Criteria:
You’ll have a recognised Project Management qualification (Agile preferred) at Practitioner level.
You’ll have proven experience of managing complex stakeholder and supplier relationships, maintained through your excellent written and verbal communication skills.
Digitally fluent and with a passion for technology, you’ll possess knowledge of delivering enterprise-level solutions.
You’ll exhibit an analytical approach to problem solving and an outstanding eye for detail, showing initiative, whilst understanding when to seek guidance.
Efficient and exceptionally organised, with the ability to multi-task, you’ll work well under pressure, juggling a varied workload and balancing priorities and deadlines.
What we offer:
We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us.
Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.
Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Find out more about the full range of benefits available to our employees here.
11/11/2025
Full time
Elevate your tech career with purpose, impact, and opportunity.
If you have a passion for technology and the impact it can have on business processes, this is your chance to join a team where tradition meets innovation. At Royal Collection Trust you'll gain practical exposure from day one, supporting the business’s operation and contributing to a purpose that matters.
Our Systems Infrastructure team manages, develops and supports Royal Collection Trust's commercial and collections management systems, websites, and technical infrastructure across multiple UK sites. The guidance and insight it provides ensures the smooth running of our operations, as well as helping pave the way forward for the future.
As a Technical Business Analyst, you’ll analyse the entire range of business controls, systems and applications, their lifecycles, uses, suppliers and stakeholders for Royal Collection Trust’s specialist infrastructure, ensuring products and services meet business and user needs, compliance and risk standards, and are aligned with our organisational goals.
Key Responsibilities:
Shape and deliver smart solutions by designing, evaluating, and implementing technology that meets business needs while maintaining quality and best practices.
Drive projects with through Agile methodologies, helping teams prioritise, manage scope, and deliver minimum viable products (MVPs) quickly and effectively.
Formulate operational support models, delivering the requisite knowledge transfer and solution documentation.
Monitor the compliance of solutions against accepted standards and risk controls, planning and executing works, and managing relationships with suppliers and their products’ lifecycles to support this.
Turn business needs into technical reality by working closely with stakeholders to analyse goals, processes, and challenges, and translate them into actionable requirements.
Evaluate options and prove the value by assessing feasibility, quantifying benefits, contributing to business cases and supporting testing to validate outcomes.
Essential Criteria:
You’ll have a recognised Project Management qualification (Agile preferred) at Practitioner level.
You’ll have proven experience of managing complex stakeholder and supplier relationships, maintained through your excellent written and verbal communication skills.
Digitally fluent and with a passion for technology, you’ll possess knowledge of delivering enterprise-level solutions.
You’ll exhibit an analytical approach to problem solving and an outstanding eye for detail, showing initiative, whilst understanding when to seek guidance.
Efficient and exceptionally organised, with the ability to multi-task, you’ll work well under pressure, juggling a varied workload and balancing priorities and deadlines.
What we offer:
We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us.
Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.
Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.
Find out more about the full range of benefits available to our employees here.
Acorn Insurance and Financial Services Limited
Liverpool
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
Due to a period of exciting growth Acorn are looking for a highly skilled and experienced Senior Information Security Analyst to join our Information Security Team. Within this role you get the opportunity to join a collaborative team and have a chance to blend GRC responsibilities with technical security experience, all whilst working for a market leading insurance company, supporting and maintaining robust security controls and regulatory compliance.
Job Title: Senior Information Security Analyst (12 month FTC)
Location: Liverpool City Centre, Hybrid working available
Working Hours: Monday to Friday, 37.5 hours per week , 9:00 AM – 5:30 PM
Salary: £50,000 - £60,000 pa (DOE).
What you will be doing:
Work with all parties across the business to identify and assess risk and ensure mitigations are tracked to completion.
Lead the development and maintenance of information security policies, standards and procedures in line with regulatory frameworks and industry standards.
Lead third party risk management processes.
Collaborate across all areas of the business to align security policies and processes with business objectives and regulatory obligations.
Work with Security Operations and IT teams to provide oversight of vulnerability assessments and remediation activities.
Lead on security architecture reviews for new systems and services.
Evaluate technical security controls and recommending improvements.
Support the implementation of security tools and technologies.
Provide oversight of the security incident management process.
Provide security metrics for interested parties at all levels.
Lead the security awareness programme to promote a culture of security within all levels of the Group.
Provide support for internal and external security audits.
Lead security governance meetings representing the Information Security team and standing in for the Head of Information Security when required.
Provide subject matter expertise liaising across all business functions.
What we look for:
Minimum 5 years' experience in information security roles.
Strong leadership and mentorship abilities with a strategic mindset.
Experience with risk assessment methodologies.
Excellent analytical and problem-solving skills with attention to detail.
Strong communication skills with the ability to explain complex security concepts to non-technical stakeholders.
Ability to manage risk and compliance projects and drive security initiatives.
Knowledge of information security frameworks such as ISO 27001 or NIST.
Knowledge of vulnerability management processes.
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Acorn Insurance and Financial Services Limited
Liverpool
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
25/04/2025
Full time
We are looking for an innovative, broadly experienced all round developer with demonstrable business acumen and team leadership skills, to act as the main technical point to drive forward technical solutions as required for our Private Lines division (Private Car and Commercial Vehicle). Much of this will be web based and / or mobile solutions.
The Technical Lead requires direct working relationships with key business owners, their proxies and project managers responsible for driving forward a particular business division
A successful candidate may be more highly front end or more back end experienced – which is OK, but you must have actively contributed to complex product development solutions with full engagement across multiple areas of technical specialism so is able to fully understand the roles, relationships and dependencies that each of each of these disciplines characterise.
Job Title: Technical Business Lead
Working Hours: 37.5 hours per week, Monday to Friday
Location: Liverpool City Centre, Hybrid working available
Salary: £70,000-£85,000 DOE
What you will be doing:
Developing new and enhancing existing user-facing solutions
Providing technical guidance, decision making and leadership of a delivery team comprising product owners, BA’s, PM’s, front end devs, back end dev, database developers, digital analysts, QA technicians
Ensuring DevOps Epics, pbi’s, tasks, feature flagging, Assurance criteria and all testing strategies align with company standards
Ensuring system are well documented and tested for resilience / failover / auto scaling as specified
Building reusable components and front-end libraries for future use.
Ensuring high quality software product delivery to timescales with reliable estimates and actual effort recorded
Work with multiple internal stakeholders to ensure common understanding of technical approaches to architecture and implementation
Collaborating with all other technical teams proactively and with consideration of priorities and workloads, working collaboratively in a multi disciplinary team to reach team goals
Ensure mandated ‘core systems’ upgrades are appropriately managed
Liaise with 3rd parties as appropriate depending on product requirements
Provide BAU bug handling, hot fix deployment as and when required
Putting security and performance at the heart of all products and processes
What we are looking for:
Capable of advising on modern, secure, technical solutions to achieve product owner goals
Highly proficient in either front end or back end modern technology tooling and coding standards, especially react, react Native, Next JS, C# dot Net, Event driven systems, Azure Devops, SOLID and clean architecture patterns
Ability to understand business requirements and translate them into technical requirements
Backed C#, dotNET, VS Core development
Thorough understanding of front end typescript frameworks and core principles
Solid understanding of modern specifications when developing components.
Experience with the React Material UI Framework and an eye for design and understanding UI/UX practices
Experience working with REST APIs and webhooks
Knowledge of Docker and Docker Compose
Strong development experience in microservice based enterprise architecture, SOLID principles, clean architecture, Azure service Bus, RabbitMQ, Mass transit, MediatR
Knowledge of modern authorization mechanisms, such as JSON Web Token, OAuth etc
Familiarity with modern front-end build pipelines and tools
Understanding of popular front-end development tools such as Yarn, Webpack, Vitjs, StoryBook, Jest, Eslint, Prettier, Husky, etc.
Good awareness of logging and alerting strategies and tooling (e.g. loki/Grafana)
Familiarity with code versioning tools such as Git
Good understanding of Google Adwords, GLCID’s, Tag Manager for tracking conversion
Solid experience of CI/CD pipelines in DevOps
About Acorn Insurance With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.
At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.
We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.
The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.
Why Acorn Insurance? Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include: Wellbeing:
Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Enhanced paternity pay and 16 weeks full maternity pay.
Colleague Assistance programme offers a suite of wellbeing services such as:
6 Free Counselling sessions per year
Unlimited access to a telephone councillor 24/7
Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial:
A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
Ability to access your earnings before payday via Dayforce Wallet.
Company pension scheme
Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture :
Long Service Award paid on 5,10- and 15-years’ service
A reward and recognition hub to celebrate and reward colleagues and peers.
Consistent and engaging company events including company awards, competitions and charity fundraisers.
Budgets for department leaders to use for social and engagement events. Please visit out website to view more of our excellent work benefits!
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard. Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships. At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.
Hartpury University and Collage
Gloucestershire, UK
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
22/11/2024
Full time
Service Desk Team Leader
£27,729 - £30,311 per annum
37.5 hours per week
Permanent
About Us
Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality ( The Times and Sunday Times Good University Guide 2023 ) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas. A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.
Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here
About the Role
Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.
About You
You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
You will have previously led or played an active role in developing a service desk.
You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
Experience of developing SLAs and KPIs associated with a Service Desk and call handling.
We offer a fantastic package of staff benefits including:
Hybrid working arrangements with blended approach of office and home working
25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
Wellbeing support including our Employee Assistance Programme
Generous pension scheme (LGPS)
Employee Discounts Scheme
Onsite fitness facilities
Support for continuous professional development
Flexible working opportunities available
Enhanced maternity, adoption and paternity leave
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks.
Click the button below to apply online
The closing date for receipt of applications is 30th November 2024.
Interviews will be held on the W/C 9th December 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Candidates must be able to demonstrate their eligibility to work in the UK.
Our Mission At Vertical Aerospace, we are pioneering the way for electric aviation. The Valo, our eVTOL (electric, vertical, take-off and landing), 'zero emissions' aircraft will set a new safety standard for how we will navigate the sky. We won't realise our mission following the same legacy processes and traditions our predecessors followed, instead, we want to 'redefine' aerospace best practices. We are growing quickly from a prototype business to a scaling SME, and the next few years will be critical to our success and delivering on our ambitious goals. Valo is targeting airliner-level safety certification in 2028 ahead of entering service with our airline and operator customers. What to expect As our Senior Project Certification Manager, you'll lead the certification programme from the early stages of design all the way through to type certification. You will be the key liaison between engineering, suppliers, and regulatory authorities globally. Reporting to our Head of Airworthiness, you will play a key part in our certification efforts as we seek to certify the novel VX4 design by 2028. What you'll do Defining the certification basis and means of compliance, negotiating with civil aviation authorities Leading development of certification plans, test proposals, verification/validation (V&V) strategy, and inspection & qualification campaigns. Ensuring compliance in all technical domains (software, hardware, structural, systems, interiors, propulsion) with industry standards and regulations. Managing physical inspections, flight tests, environmental tests and other verification activities. Overseeing configuration management, design changes, and maintaining traceability of certification requirements. Leading and mentoring a team of certification, compliance, and technical specialists. Proactively identifying risks, resolving threats to schedule, and could-be obstacles to certification. Collaborating with suppliers to ensure their parts, processes and documentation satisfy certification requirements. Supporting continued airworthiness post-certification and managing modifications or changes. What you'll bring 10+ years of experience in aircraft type certification or major modification/STC/major regulatory engagements in aerospace, preferably with highly regulated domains. Strong foundation in regulatory/airworthiness standards (e.g. equivalent to CS/FAR Part 23/25/27/29 or their global analogues), software & hardware compliance standards (DO-178C / DO-254), environmental qualification (DO-160 or equivalent), and systems safety & reliability (ARP4754A, ARP4761 or equivalents). Proven experience in interacting with aviation authorities internationally, negotiating technical requirements/methods of compliance, and delivering projects through audit or authority review. Leadership & management experience: building teams, mentoring engineers, managing cross-disciplinary stakeholder interfaces. Strong project planning, risk management, configuration control, and problem-solving skills. Excellent communication: able to translate complex technical/certification issues into program-level strategy and reports. Adaptability, bias for action, and able to thrive in fast-paced aerospace R&D / certification environment. What can you expect from us? We're on a mission. Where others see limits, we see opportunity, and we work at pace. Working at Vertical isn't your average role but for those seeking a challenge, a flexible, supportive organisation and an incredible team; working here is an opportunity to do the best work of your career. Our approach promotes ingenuity and courage, while our environment builds success through diligence in safety and being open in the way we work. The only way we're going to assure the next chapter of aviation history is by working as a team, relentlessly, towards our goal. Our benefits Our people matter - we're not going anywhere without them. Which is why our company benefits go beyond the essentials. 26 days holiday, plus bank holiday 5 extra days per year to buy (or sell) 5 extra days holiday when you get married or enter a civil partnership Additional 4% of your salary to spend on extra benefits Award-winning digital health and wellbeing service Company performance based bonus - rewarding company and individual performance Company Share Scheme - open to every Vertical employee Company Pension Scheme - 5% and we match it Breakfast on us, every day We may just be the hardest job you've ever had, but we're confident it will be the most rewarding. Join the team today and help us shape the future of Advanced Air Mobility. Disclaimer Statement We encourage you to apply even if you may not have all the experience listed in the advert. We recognise that talent comes in various forms and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone. As part of our desire to review and make our processes fair, we may ask you questions related to these aspects during the application process. For more information on how we will use your data, see our Legal section.
18/03/2026
Full time
Our Mission At Vertical Aerospace, we are pioneering the way for electric aviation. The Valo, our eVTOL (electric, vertical, take-off and landing), 'zero emissions' aircraft will set a new safety standard for how we will navigate the sky. We won't realise our mission following the same legacy processes and traditions our predecessors followed, instead, we want to 'redefine' aerospace best practices. We are growing quickly from a prototype business to a scaling SME, and the next few years will be critical to our success and delivering on our ambitious goals. Valo is targeting airliner-level safety certification in 2028 ahead of entering service with our airline and operator customers. What to expect As our Senior Project Certification Manager, you'll lead the certification programme from the early stages of design all the way through to type certification. You will be the key liaison between engineering, suppliers, and regulatory authorities globally. Reporting to our Head of Airworthiness, you will play a key part in our certification efforts as we seek to certify the novel VX4 design by 2028. What you'll do Defining the certification basis and means of compliance, negotiating with civil aviation authorities Leading development of certification plans, test proposals, verification/validation (V&V) strategy, and inspection & qualification campaigns. Ensuring compliance in all technical domains (software, hardware, structural, systems, interiors, propulsion) with industry standards and regulations. Managing physical inspections, flight tests, environmental tests and other verification activities. Overseeing configuration management, design changes, and maintaining traceability of certification requirements. Leading and mentoring a team of certification, compliance, and technical specialists. Proactively identifying risks, resolving threats to schedule, and could-be obstacles to certification. Collaborating with suppliers to ensure their parts, processes and documentation satisfy certification requirements. Supporting continued airworthiness post-certification and managing modifications or changes. What you'll bring 10+ years of experience in aircraft type certification or major modification/STC/major regulatory engagements in aerospace, preferably with highly regulated domains. Strong foundation in regulatory/airworthiness standards (e.g. equivalent to CS/FAR Part 23/25/27/29 or their global analogues), software & hardware compliance standards (DO-178C / DO-254), environmental qualification (DO-160 or equivalent), and systems safety & reliability (ARP4754A, ARP4761 or equivalents). Proven experience in interacting with aviation authorities internationally, negotiating technical requirements/methods of compliance, and delivering projects through audit or authority review. Leadership & management experience: building teams, mentoring engineers, managing cross-disciplinary stakeholder interfaces. Strong project planning, risk management, configuration control, and problem-solving skills. Excellent communication: able to translate complex technical/certification issues into program-level strategy and reports. Adaptability, bias for action, and able to thrive in fast-paced aerospace R&D / certification environment. What can you expect from us? We're on a mission. Where others see limits, we see opportunity, and we work at pace. Working at Vertical isn't your average role but for those seeking a challenge, a flexible, supportive organisation and an incredible team; working here is an opportunity to do the best work of your career. Our approach promotes ingenuity and courage, while our environment builds success through diligence in safety and being open in the way we work. The only way we're going to assure the next chapter of aviation history is by working as a team, relentlessly, towards our goal. Our benefits Our people matter - we're not going anywhere without them. Which is why our company benefits go beyond the essentials. 26 days holiday, plus bank holiday 5 extra days per year to buy (or sell) 5 extra days holiday when you get married or enter a civil partnership Additional 4% of your salary to spend on extra benefits Award-winning digital health and wellbeing service Company performance based bonus - rewarding company and individual performance Company Share Scheme - open to every Vertical employee Company Pension Scheme - 5% and we match it Breakfast on us, every day We may just be the hardest job you've ever had, but we're confident it will be the most rewarding. Join the team today and help us shape the future of Advanced Air Mobility. Disclaimer Statement We encourage you to apply even if you may not have all the experience listed in the advert. We recognise that talent comes in various forms and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone. As part of our desire to review and make our processes fair, we may ask you questions related to these aspects during the application process. For more information on how we will use your data, see our Legal section.
Role: Principal Business Analyst Location: Oldham (Hybrid) Salary: £78,000 The role Proud to be partnered with a multi-award winning Housing Association who is now looking got a Principal BA to to lead and continuously develop the Business Analysis function, ensuring high-quality, consistent and user-focused analysis that supports organisational priorities and service improvement. The role will foster strong collaboration across operational, digital and corporate teams to enable effective, evidence-based decision making and successful delivery of change initiatives. Key Responsibilities Provide strategic leadership to the Business Analysis function, embedding best practice in requirements management, service design and process improvement. Work collaboratively with service leads, digital teams and stakeholders to understand business needs and translate them into clear, deliverable requirements. Lead early-stage scoping, options appraisal and development of business cases to inform investment decisions and ensure value for money. Develop and maintain enterprise-wide process architecture and documentation standards to support transparency, consistency and continuous improvement. Champion structured approaches to change, ensuring alignment with organisational strategy and transformation priorities. Provide professional leadership, coaching and quality assurance to Business Analysts across the portfolio. Promote a culture of learning, continuous improvement and knowledge sharing. Ensure effective resource planning and stewardship of public funds. Stay informed of evolving best practice in business analysis, digital delivery and public service transformation. Key Outcomes Clearly defined, evidence-based requirements aligned to organisational objectives. Improved and standardised processes that enhance service delivery and user experience. Strong governance and assurance across change initiatives. A high-performing, collaborative Business Analysis function that supports organisational transformation. Essential: Significant experience in a senior Business Analysis leadership role. Proven ability to shape and deliver complex change programmes within structured governance environments. Strong experience in business case development, options appraisal and benefits realisation. Experience working across multidisciplinary teams in Agile and/or traditional delivery models. Excellent stakeholder engagement, facilitation and influencing skills. Strong analytical, written and presentation skills. Degree-level education (or equivalent experience) and relevant professional Business Analysis qualification. Desirable: Experience within public sector or regulated environments. Experience supporting digital transformation or cloud adoption initiatives. Accreditation in process improvement methodologies (e.g. Lean) or enterprise architecture frameworks. Leadership & Accountability Accountable for the effective delivery and continuous development of the Business Analysis function. Responsible for medium-term planning, performance management and professional standards within the discipline. Operates with a high degree of autonomy within agreed strategic direction. Builds effective internal and external partnerships to support organisational priorities. Think this one's for you? If you think this Principal Business Analyst role is for you then apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work
18/03/2026
Full time
Role: Principal Business Analyst Location: Oldham (Hybrid) Salary: £78,000 The role Proud to be partnered with a multi-award winning Housing Association who is now looking got a Principal BA to to lead and continuously develop the Business Analysis function, ensuring high-quality, consistent and user-focused analysis that supports organisational priorities and service improvement. The role will foster strong collaboration across operational, digital and corporate teams to enable effective, evidence-based decision making and successful delivery of change initiatives. Key Responsibilities Provide strategic leadership to the Business Analysis function, embedding best practice in requirements management, service design and process improvement. Work collaboratively with service leads, digital teams and stakeholders to understand business needs and translate them into clear, deliverable requirements. Lead early-stage scoping, options appraisal and development of business cases to inform investment decisions and ensure value for money. Develop and maintain enterprise-wide process architecture and documentation standards to support transparency, consistency and continuous improvement. Champion structured approaches to change, ensuring alignment with organisational strategy and transformation priorities. Provide professional leadership, coaching and quality assurance to Business Analysts across the portfolio. Promote a culture of learning, continuous improvement and knowledge sharing. Ensure effective resource planning and stewardship of public funds. Stay informed of evolving best practice in business analysis, digital delivery and public service transformation. Key Outcomes Clearly defined, evidence-based requirements aligned to organisational objectives. Improved and standardised processes that enhance service delivery and user experience. Strong governance and assurance across change initiatives. A high-performing, collaborative Business Analysis function that supports organisational transformation. Essential: Significant experience in a senior Business Analysis leadership role. Proven ability to shape and deliver complex change programmes within structured governance environments. Strong experience in business case development, options appraisal and benefits realisation. Experience working across multidisciplinary teams in Agile and/or traditional delivery models. Excellent stakeholder engagement, facilitation and influencing skills. Strong analytical, written and presentation skills. Degree-level education (or equivalent experience) and relevant professional Business Analysis qualification. Desirable: Experience within public sector or regulated environments. Experience supporting digital transformation or cloud adoption initiatives. Accreditation in process improvement methodologies (e.g. Lean) or enterprise architecture frameworks. Leadership & Accountability Accountable for the effective delivery and continuous development of the Business Analysis function. Responsible for medium-term planning, performance management and professional standards within the discipline. Operates with a high degree of autonomy within agreed strategic direction. Builds effective internal and external partnerships to support organisational priorities. Think this one's for you? If you think this Principal Business Analyst role is for you then apply online. Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work
Pertemps Network Group are delighted to be partnering with a forward-thinking Local Authority to recruit an exceptional Head of Digital Services & Solutions.This is a pivotal senior leadership opportunity within Digital Services, responsible for shaping and delivering technology strategy across applications, infrastructure and service management. Reporting initially to the Chief Digital Officer (interim arrangement) and ultimately to the Assistant Director of Digital Services and Business Assurance, this role sits at the heart of the Council's digital transformation agenda. Title: Head of Digital Services & Solutions Local Authority Finance & Corporate Services Salary: Competitive Day Rate / Salary (DOE)The Role As Head of Digital Services & Solutions, you will translate corporate and strategic priorities into secure, resilient and future-proofed digital services. You will combine strategic oversight with strong operational command across Applications, Infrastructure, Workforce Technology, Service Management and Supplier/Contract Management.You will lead multidisciplinary technical teams and manage an £8.6m technology budget , ensuring services are robust, cost-effective and aligned with organisational objectives. Key Responsibilities Strategic & Operational Leadership Lead Applications, Infrastructure and Service Management functions, ensuring delivery against KPIs and SLAs. Develop and communicate operational digital strategy, policies and technical standards. Align technology roadmaps with corporate priorities and architectural principles. Review existing service models and implement continuous improvement initiatives. Applications & Infrastructure Oversee on-premise and cloud (Azure) application estates. Ensure secure, resilient infrastructure including Networks, Telephony and M365. Maintain compliance with cyber security and regulatory requirements. Lead Disaster Recovery strategy and ensure business continuity readiness. Service Management & Continuous Improvement Establish performance frameworks and operational controls. Oversee transition of new services into steady-state support. Drive service excellence and measurable customer satisfaction improvements. Supplier & Contract Management Manage strategic third-party IT suppliers. Lead contract negotiation and performance management. Oversee technology contracts within an £8.6m budget envelope. People & Capability Leadership Lead, mentor and develop high-performing technical teams. Foster a collaborative, innovative and customer-focused culture. Build digital capability to support long-term transformation. Programme Delivery Oversee small-to-medium change programmes through to benefit realisation. Ensure effective resource planning across operational and project activity. Essential Experience & Qualifications Degree-level education with relevant postgraduate or industry certification (MSc, MBA, ITIL or equivalent experience). Minimum five years' senior management experience within IT service delivery (Applications, Infrastructure and/or Service Management). Advanced technical knowledge across applications and/or infrastructure environments. Strong experience in IT contract negotiation and supplier performance management. Proven experience implementing ITIL or equivalent service management frameworks. Demonstrable experience leading digital transformation initiatives. Key Skills Strategic thinker with strong operational execution capability. Politically astute with experience engaging senior stakeholders. Strong financial, analytical and written capability. Resilient leader with excellent influencing skills. Passionate about delivering high-quality public services. Our client is a progressive Local Authority committed to innovation, service excellence and delivering high-quality digital services that enable better outcomes for residents and staff. Pertemps Network Group Pertemps Network Group is one of the UK's largest independent recruitment businesses, with a proven track record of delivering specialist recruitment solutions across the public sector. We pride ourselves on building long-term partnerships, understanding organisational culture, and delivering high-calibre leadership talent. If you are an experienced digital leader ready to shape and modernise a complex public sector technology estate, we would welcome a confidential discussion. Apply now or contact Pertemps Network Group for further information.
18/03/2026
Seasonal
Pertemps Network Group are delighted to be partnering with a forward-thinking Local Authority to recruit an exceptional Head of Digital Services & Solutions.This is a pivotal senior leadership opportunity within Digital Services, responsible for shaping and delivering technology strategy across applications, infrastructure and service management. Reporting initially to the Chief Digital Officer (interim arrangement) and ultimately to the Assistant Director of Digital Services and Business Assurance, this role sits at the heart of the Council's digital transformation agenda. Title: Head of Digital Services & Solutions Local Authority Finance & Corporate Services Salary: Competitive Day Rate / Salary (DOE)The Role As Head of Digital Services & Solutions, you will translate corporate and strategic priorities into secure, resilient and future-proofed digital services. You will combine strategic oversight with strong operational command across Applications, Infrastructure, Workforce Technology, Service Management and Supplier/Contract Management.You will lead multidisciplinary technical teams and manage an £8.6m technology budget , ensuring services are robust, cost-effective and aligned with organisational objectives. Key Responsibilities Strategic & Operational Leadership Lead Applications, Infrastructure and Service Management functions, ensuring delivery against KPIs and SLAs. Develop and communicate operational digital strategy, policies and technical standards. Align technology roadmaps with corporate priorities and architectural principles. Review existing service models and implement continuous improvement initiatives. Applications & Infrastructure Oversee on-premise and cloud (Azure) application estates. Ensure secure, resilient infrastructure including Networks, Telephony and M365. Maintain compliance with cyber security and regulatory requirements. Lead Disaster Recovery strategy and ensure business continuity readiness. Service Management & Continuous Improvement Establish performance frameworks and operational controls. Oversee transition of new services into steady-state support. Drive service excellence and measurable customer satisfaction improvements. Supplier & Contract Management Manage strategic third-party IT suppliers. Lead contract negotiation and performance management. Oversee technology contracts within an £8.6m budget envelope. People & Capability Leadership Lead, mentor and develop high-performing technical teams. Foster a collaborative, innovative and customer-focused culture. Build digital capability to support long-term transformation. Programme Delivery Oversee small-to-medium change programmes through to benefit realisation. Ensure effective resource planning across operational and project activity. Essential Experience & Qualifications Degree-level education with relevant postgraduate or industry certification (MSc, MBA, ITIL or equivalent experience). Minimum five years' senior management experience within IT service delivery (Applications, Infrastructure and/or Service Management). Advanced technical knowledge across applications and/or infrastructure environments. Strong experience in IT contract negotiation and supplier performance management. Proven experience implementing ITIL or equivalent service management frameworks. Demonstrable experience leading digital transformation initiatives. Key Skills Strategic thinker with strong operational execution capability. Politically astute with experience engaging senior stakeholders. Strong financial, analytical and written capability. Resilient leader with excellent influencing skills. Passionate about delivering high-quality public services. Our client is a progressive Local Authority committed to innovation, service excellence and delivering high-quality digital services that enable better outcomes for residents and staff. Pertemps Network Group Pertemps Network Group is one of the UK's largest independent recruitment businesses, with a proven track record of delivering specialist recruitment solutions across the public sector. We pride ourselves on building long-term partnerships, understanding organisational culture, and delivering high-calibre leadership talent. If you are an experienced digital leader ready to shape and modernise a complex public sector technology estate, we would welcome a confidential discussion. Apply now or contact Pertemps Network Group for further information.
Our client, a forward-thinking and innovative technology manufacturer at the cutting edge of connected solutions, who offer an exciting range of ITO and Cellular technology products requires a Technical Developer/Writer with experience in the electronics or communications industry to join their growing team Role Overview Encompassing researching, creating, writing, editing, and maintaining technical content across multiple channels, the Technical Developer is primarily responsible for translating complex technical concepts into clear, concise, and accessible documentation, including how-to guides and technically oriented manuals for both internal and external audiences. A secondary responsibility is to support the technical development of the company's products by contributing insights into usability and user experience (UX), developing a deep understanding of product capabilities, and clearly describing how products are deployed and used in real-world environments. Based within the Engineering department, reporting directly to the Chief Technical Officer. The role requires close collaboration with the Product Marketing team and Sales team as required. Key Responsibilities: The successful candidate will be required to become technically competent with the company's solutions and product ranges including: SNYPER network test and measurement equipment Antennas, cables, adaptors, and connectors Web-based management portals Intelligent managed industrial modems Cellular Industrial modems Cellular Industrial routers Duties: Include but are not limited to: Creating clear, accurate, and concise technical documentation, including editing and proofreading activities Updating, maintaining, and governing a library of technical terminology and documentation Reviewing, revising, and rewriting existing technical literature as required Researching and gathering technical information and analysing target audiences to ensure appropriate tone and depth Validating documentation through user testing to confirm clarity and comprehension Collaborating closely with engineers, developers, and technical specialists to gain a thorough understanding of products and technologies Working with illustrators, graphic designers, translators, and other specialists to produce high quality documentation Staying current with industry trends, standards, and technological developments Producing electronic documentation alongside printed manuals where required Creating detailed application notes to support customer designs and deployments Tailoring content to the intended audience, including non-native English speakers Developing content to enhance and support products on the Siretta website Working with PDF documentation and creative tools such as Adobe InDesign and Adobe Acrobat Ensuring all legally required documentation is available in the appropriate languages The ideal candidate will have A level (or equivalent) or higher in an electronic engineering or related technical discipline and the ability to demonstrate a strong initiative to learn and explore complex technical products. A degree level qualification in an engineering discipline is desirable. Excellent written and spoken English skills (essential). The ability to write clearly, using plain and accessible language, is critical, particularly to ensure documentation is easily understood by non-native English speakers A strong interest in technology and a natural aptitude for understanding complex systems, workflows, and processes. Experience in problem solving, through software, hardware, or improved technical explanations once product operation is fully understood At least two years' experience working in a technical or engineering-focused organisation, contributing to the development and delivery of products or services An analytical mindset and the ability to think creatively to overcome perceived product limitations, improve documentation quality, and enhance overall user understanding Experience in the RF/Cellular industry ideally The ideal candidate will demonstrate: Proven experience producing high-quality technical documentation with a strong proficiency in Markdown Experience authoring, maintaining wikis and creating web-ready technical content The ability to manage multiple subject areas simultaneously and reprioritise effectively as requirements evolve Strong communication skills, with the ability to clearly explain desired outcomes and articulate technical requirements both verbally and in writing The capability to support developers and engineers by producing documentation that enables accurate and efficient implementation A good understanding of structured technical documentation and content reuse Experience with authoring tools such as MadCap Flare This position is primarily office-based, with occasional field visits required, either independently or in conjunction with marketing personnel.
18/03/2026
Full time
Our client, a forward-thinking and innovative technology manufacturer at the cutting edge of connected solutions, who offer an exciting range of ITO and Cellular technology products requires a Technical Developer/Writer with experience in the electronics or communications industry to join their growing team Role Overview Encompassing researching, creating, writing, editing, and maintaining technical content across multiple channels, the Technical Developer is primarily responsible for translating complex technical concepts into clear, concise, and accessible documentation, including how-to guides and technically oriented manuals for both internal and external audiences. A secondary responsibility is to support the technical development of the company's products by contributing insights into usability and user experience (UX), developing a deep understanding of product capabilities, and clearly describing how products are deployed and used in real-world environments. Based within the Engineering department, reporting directly to the Chief Technical Officer. The role requires close collaboration with the Product Marketing team and Sales team as required. Key Responsibilities: The successful candidate will be required to become technically competent with the company's solutions and product ranges including: SNYPER network test and measurement equipment Antennas, cables, adaptors, and connectors Web-based management portals Intelligent managed industrial modems Cellular Industrial modems Cellular Industrial routers Duties: Include but are not limited to: Creating clear, accurate, and concise technical documentation, including editing and proofreading activities Updating, maintaining, and governing a library of technical terminology and documentation Reviewing, revising, and rewriting existing technical literature as required Researching and gathering technical information and analysing target audiences to ensure appropriate tone and depth Validating documentation through user testing to confirm clarity and comprehension Collaborating closely with engineers, developers, and technical specialists to gain a thorough understanding of products and technologies Working with illustrators, graphic designers, translators, and other specialists to produce high quality documentation Staying current with industry trends, standards, and technological developments Producing electronic documentation alongside printed manuals where required Creating detailed application notes to support customer designs and deployments Tailoring content to the intended audience, including non-native English speakers Developing content to enhance and support products on the Siretta website Working with PDF documentation and creative tools such as Adobe InDesign and Adobe Acrobat Ensuring all legally required documentation is available in the appropriate languages The ideal candidate will have A level (or equivalent) or higher in an electronic engineering or related technical discipline and the ability to demonstrate a strong initiative to learn and explore complex technical products. A degree level qualification in an engineering discipline is desirable. Excellent written and spoken English skills (essential). The ability to write clearly, using plain and accessible language, is critical, particularly to ensure documentation is easily understood by non-native English speakers A strong interest in technology and a natural aptitude for understanding complex systems, workflows, and processes. Experience in problem solving, through software, hardware, or improved technical explanations once product operation is fully understood At least two years' experience working in a technical or engineering-focused organisation, contributing to the development and delivery of products or services An analytical mindset and the ability to think creatively to overcome perceived product limitations, improve documentation quality, and enhance overall user understanding Experience in the RF/Cellular industry ideally The ideal candidate will demonstrate: Proven experience producing high-quality technical documentation with a strong proficiency in Markdown Experience authoring, maintaining wikis and creating web-ready technical content The ability to manage multiple subject areas simultaneously and reprioritise effectively as requirements evolve Strong communication skills, with the ability to clearly explain desired outcomes and articulate technical requirements both verbally and in writing The capability to support developers and engineers by producing documentation that enables accurate and efficient implementation A good understanding of structured technical documentation and content reuse Experience with authoring tools such as MadCap Flare This position is primarily office-based, with occasional field visits required, either independently or in conjunction with marketing personnel.
J ava Software Developer We are looking for a mid-level Java Software Developer to join a small, collaborative team delivering a specialist SaaS platform to academic and commercial clients. You will contribute to the ongoing development, enhancement, and support of a complex web-based management system. This is a hands-on role where you'll work across the full stack, take ownership of features, and help improve system performance, stability, and scalability. Key Responsibilities Develop and maintain full-stack Java web applications Contribute to the design and implementation of new features Write clean, maintainable, and secure code Create and optimise database schemas and complex SQL queries Participate in Agile ceremonies and collaborative planning Support releases, deployments, and CI/CD processes Investigate and resolve bugs and technical issues Work closely with internal stakeholders to understand requirements About You Essential: Commercial experience in Java development Experience with Spring (e.g. Spring MVC) Strong JavaScript skills Experience with relational databases and SQL Understanding of Agile development practices Good problem-solving and debugging skills Strong communication skills and ability to work within a team Desirable: Experience with CI tools (e.g. Jenkins) Exposure to cloud platforms (e.g. AWS) Experience with PL/SQL or reporting tools Benefits Good Pension 33 day annual leave + BH Bonus This is an excellent opportunity for a developer looking to grow their technical skills within a supportive team while contributing to a robust and evolving SaaS product. Interested? Please Click Apply Now J ava Software Developer
18/03/2026
Full time
J ava Software Developer We are looking for a mid-level Java Software Developer to join a small, collaborative team delivering a specialist SaaS platform to academic and commercial clients. You will contribute to the ongoing development, enhancement, and support of a complex web-based management system. This is a hands-on role where you'll work across the full stack, take ownership of features, and help improve system performance, stability, and scalability. Key Responsibilities Develop and maintain full-stack Java web applications Contribute to the design and implementation of new features Write clean, maintainable, and secure code Create and optimise database schemas and complex SQL queries Participate in Agile ceremonies and collaborative planning Support releases, deployments, and CI/CD processes Investigate and resolve bugs and technical issues Work closely with internal stakeholders to understand requirements About You Essential: Commercial experience in Java development Experience with Spring (e.g. Spring MVC) Strong JavaScript skills Experience with relational databases and SQL Understanding of Agile development practices Good problem-solving and debugging skills Strong communication skills and ability to work within a team Desirable: Experience with CI tools (e.g. Jenkins) Exposure to cloud platforms (e.g. AWS) Experience with PL/SQL or reporting tools Benefits Good Pension 33 day annual leave + BH Bonus This is an excellent opportunity for a developer looking to grow their technical skills within a supportive team while contributing to a robust and evolving SaaS product. Interested? Please Click Apply Now J ava Software Developer
You're not just someone who writes requirements. You're the person who asks where the data actually comes from. You want to know which fields matter and which ones are legacy noise. If that sounds like you, this Business Analyst role puts your skills at the centre of a major transformation. As the Business Analyst you'll be joining a specialist data partner that works within regulated environments. They're helping customers reduce revenue leakage, improve billing accuracy and modernise data environments. They have a very ambitious roadmap ahead and it's a very busy time after more investment to fuel their next phase of growth, supporting the development of innovative new products and expansion into new markets. Funding is secured on a major billing platform replacement. The transformation team is currently small (c10 people) but expected to scale significantly over the next few years. A new CRM is about to be selected. The transformation team is currently small but expected to scale significantly over the next few years, with a roadmap stretching 5 years. You'll join at the point where structure is still forming which means your Business Analyst skills will directly influence how the new environment is shaped. Your Business Analyst experience mapping legacy systems will help uncover how customer and billing data truly flows. Your understanding of data structures will identify what must migrate, what can be cleansed, and what should be retired. You'll be mapping legacy billing and CRM data flows, identifying key versus redundant fields, supporting data definitions and migration planning and working closely with a Project Manager and Data Analyst in a focused migration pod. If you've worked on CRM implementations, billing systems or platform replacements and want your business analysis to shape a multi-year programme rather than sit in a backlog, could this be worth a conversation? Please apply for this Business Analyst role which requires an immediate start. £45k + bonus + pension + benefits. 3 days a week in the office. Find me at Neilesh Sood on Linked In or drop your CV over here. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
18/03/2026
Full time
You're not just someone who writes requirements. You're the person who asks where the data actually comes from. You want to know which fields matter and which ones are legacy noise. If that sounds like you, this Business Analyst role puts your skills at the centre of a major transformation. As the Business Analyst you'll be joining a specialist data partner that works within regulated environments. They're helping customers reduce revenue leakage, improve billing accuracy and modernise data environments. They have a very ambitious roadmap ahead and it's a very busy time after more investment to fuel their next phase of growth, supporting the development of innovative new products and expansion into new markets. Funding is secured on a major billing platform replacement. The transformation team is currently small (c10 people) but expected to scale significantly over the next few years. A new CRM is about to be selected. The transformation team is currently small but expected to scale significantly over the next few years, with a roadmap stretching 5 years. You'll join at the point where structure is still forming which means your Business Analyst skills will directly influence how the new environment is shaped. Your Business Analyst experience mapping legacy systems will help uncover how customer and billing data truly flows. Your understanding of data structures will identify what must migrate, what can be cleansed, and what should be retired. You'll be mapping legacy billing and CRM data flows, identifying key versus redundant fields, supporting data definitions and migration planning and working closely with a Project Manager and Data Analyst in a focused migration pod. If you've worked on CRM implementations, billing systems or platform replacements and want your business analysis to shape a multi-year programme rather than sit in a backlog, could this be worth a conversation? Please apply for this Business Analyst role which requires an immediate start. £45k + bonus + pension + benefits. 3 days a week in the office. Find me at Neilesh Sood on Linked In or drop your CV over here. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Unix/Linux Engineer Bristol, Barrow-in-Furness or Manchester (Hybrid working 3 days office) £55,000 - £64,000 + Excellent Benefits (Benefits will include a mix of - Training, Medical Plan, Dental, Health, Pension, Group Income Protection, Eye Test, Gym Discount, Cycle to work scheme and many more ) Full Time | Permanent Willing/Eligible to undergo SC clearance (sole UK passport holder) Deerfoot Recruitment is delighted to be supporting a leading global consultancy organisation in the search for a skilled Unix/Linux Engineer to join their growing team. This is an excellent opportunity for an experienced systems professional to work within a dynamic and supportive environment, contributing to the stability and performance of critical infrastructure. The successful candidate will be responsible for supporting and maintaining Unix/Linux-based systems across both production and development environments, ensuring high availability and reliability through proactive monitoring and issue resolution. You will be able to choose the base location nearest to your home - Bristol, Manchester or Barrow-in-Furness Key Responsibilities: Monitor, maintain and support Unix/Linux systems, responding to incidents and service requests in line with SLAs Perform routine system checks, patching and updates to ensure optimal performance and security Troubleshoot system, application, network and hardware issues, working closely with end users Manage user accounts, permissions and file systems Maintain system security and respond to vulnerability alerts Produce and maintain clear technical documentation Participate in an on-call support rota Key Skills & Experience: Proven experience in Unix/Linux support and administration Strong knowledge of Solaris (10 & 11 essential; 8/9 desirable) and Red Hat Linux Experience with tools and technologies such as Ansible, Docker/Mirantis/Podman Scripting skills (eg Bash, Python) Familiarity with VMware and monitoring tools (eg vROPS) Strong troubleshooting and problem-solving abilities Excellent communication skills with a customer-focused approach Additional Requirements: Willingness and eligibility to undergo SC clearance (sole UK passport holders only) Working Arrangement: This role offers a hybrid working model, combining time across company offices, client sites and home working. Please note that this is not a fully remote position and 3 days on-site presence will be required each week. Benefits: A generous benefits package is on offer, including training and development opportunities, private medical and dental cover, pension scheme, group income protection, gym discounts, cycle to work scheme, eye care support and more. If you are a motivated Unix/Linux Engineer looking to take the next step in your career within a collaborative and forward-thinking environment, Deerfoot Recruitment would be keen to hear from you. Linux/Unix Systems Engineer/Unix/Linux Infrastructure Engineer/Linux/Unix Systems Administrator/Linux Systems Engineer/Unix Systems Engineer/Unix/Linux IT Engineer/Linux Platform Engineer/Linux Systems Support Specialist/Linux Infrastructure Support Engineer/Unix/Linux System Support Analyst Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
18/03/2026
Full time
Unix/Linux Engineer Bristol, Barrow-in-Furness or Manchester (Hybrid working 3 days office) £55,000 - £64,000 + Excellent Benefits (Benefits will include a mix of - Training, Medical Plan, Dental, Health, Pension, Group Income Protection, Eye Test, Gym Discount, Cycle to work scheme and many more ) Full Time | Permanent Willing/Eligible to undergo SC clearance (sole UK passport holder) Deerfoot Recruitment is delighted to be supporting a leading global consultancy organisation in the search for a skilled Unix/Linux Engineer to join their growing team. This is an excellent opportunity for an experienced systems professional to work within a dynamic and supportive environment, contributing to the stability and performance of critical infrastructure. The successful candidate will be responsible for supporting and maintaining Unix/Linux-based systems across both production and development environments, ensuring high availability and reliability through proactive monitoring and issue resolution. You will be able to choose the base location nearest to your home - Bristol, Manchester or Barrow-in-Furness Key Responsibilities: Monitor, maintain and support Unix/Linux systems, responding to incidents and service requests in line with SLAs Perform routine system checks, patching and updates to ensure optimal performance and security Troubleshoot system, application, network and hardware issues, working closely with end users Manage user accounts, permissions and file systems Maintain system security and respond to vulnerability alerts Produce and maintain clear technical documentation Participate in an on-call support rota Key Skills & Experience: Proven experience in Unix/Linux support and administration Strong knowledge of Solaris (10 & 11 essential; 8/9 desirable) and Red Hat Linux Experience with tools and technologies such as Ansible, Docker/Mirantis/Podman Scripting skills (eg Bash, Python) Familiarity with VMware and monitoring tools (eg vROPS) Strong troubleshooting and problem-solving abilities Excellent communication skills with a customer-focused approach Additional Requirements: Willingness and eligibility to undergo SC clearance (sole UK passport holders only) Working Arrangement: This role offers a hybrid working model, combining time across company offices, client sites and home working. Please note that this is not a fully remote position and 3 days on-site presence will be required each week. Benefits: A generous benefits package is on offer, including training and development opportunities, private medical and dental cover, pension scheme, group income protection, gym discounts, cycle to work scheme, eye care support and more. If you are a motivated Unix/Linux Engineer looking to take the next step in your career within a collaborative and forward-thinking environment, Deerfoot Recruitment would be keen to hear from you. Linux/Unix Systems Engineer/Unix/Linux Infrastructure Engineer/Linux/Unix Systems Administrator/Linux Systems Engineer/Unix Systems Engineer/Unix/Linux IT Engineer/Linux Platform Engineer/Linux Systems Support Specialist/Linux Infrastructure Support Engineer/Unix/Linux System Support Analyst Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Senior Application Support Officer (Revenues & Benefits) Bristol - Onsite 2/3 days a week 4 month contract Inside of IR35 £400 per day We're looking for a highly skilled Senior Application Support Officer to join our IT Operations team and take a leading role in delivering specialist project work for our Revenues and Benefits service. This is an exciting opportunity for an experienced applications support professional with strong technical knowledge and hands-on experience with NEC Revenues & Benefits and NEC EDM (formerly You'll provide day-to-day supervision to a team of Application Support Officers while also serving as the technical lead on the implementation of several key NEC EDM modules-helping us modernise and streamline how the Revenues & Benefits service operates. What You'll Be Doing Lead Specialist NEC Systems Work Support the Revenues & Benefits team with project delivery, system optimisation, and new module implementations. Act as the technical expert for: NEC EDM NEC Revenues & Benefits, including back-end administration Oversee the implementation of the following NEC EDM modules: Data Integration Hub Email Connect Document Bundling Core Application Support Responsibilities Manage and support the day-to-day running of the Council's IT applications, ensuring service levels are met and continuously improved. Lead and support a team of up to 10 Application Support Officers, promoting best practice and excellent customer service. Provide occasional out-of-hours support for technical processes or system upgrades. Essential Technical Expertise Extensive knowledge of NEC EDM / including module configuration and back-end administration. Strong experience with NEC Revenues & Benefits, particularly its administration functions. Previous experience leading and delivering application module implementations, including: Work planning and scoping Liaising with business users Configuring back-end parameters Managing and conducting testing cycles If you are available and interested, please apply today! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
18/03/2026
Contractor
Senior Application Support Officer (Revenues & Benefits) Bristol - Onsite 2/3 days a week 4 month contract Inside of IR35 £400 per day We're looking for a highly skilled Senior Application Support Officer to join our IT Operations team and take a leading role in delivering specialist project work for our Revenues and Benefits service. This is an exciting opportunity for an experienced applications support professional with strong technical knowledge and hands-on experience with NEC Revenues & Benefits and NEC EDM (formerly You'll provide day-to-day supervision to a team of Application Support Officers while also serving as the technical lead on the implementation of several key NEC EDM modules-helping us modernise and streamline how the Revenues & Benefits service operates. What You'll Be Doing Lead Specialist NEC Systems Work Support the Revenues & Benefits team with project delivery, system optimisation, and new module implementations. Act as the technical expert for: NEC EDM NEC Revenues & Benefits, including back-end administration Oversee the implementation of the following NEC EDM modules: Data Integration Hub Email Connect Document Bundling Core Application Support Responsibilities Manage and support the day-to-day running of the Council's IT applications, ensuring service levels are met and continuously improved. Lead and support a team of up to 10 Application Support Officers, promoting best practice and excellent customer service. Provide occasional out-of-hours support for technical processes or system upgrades. Essential Technical Expertise Extensive knowledge of NEC EDM / including module configuration and back-end administration. Strong experience with NEC Revenues & Benefits, particularly its administration functions. Previous experience leading and delivering application module implementations, including: Work planning and scoping Liaising with business users Configuring back-end parameters Managing and conducting testing cycles If you are available and interested, please apply today! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.
Join a leading independent technology and services provider as a technician 3 Job Overview: We're looking for a customer-focused Tech Engineer to join our team, with a strong emphasis on delivering high-quality, face-to-face support through our Tech Bar. This role is ideal for someone who thrives in a busy environment, enjoys solving problems hands-on, and takes pride in providing an exceptional user experience. You'll play a key part in keeping our technology running smoothly across day-to-day incidents, requests, and device support. Location: Raynesway - Derby Daily Rate: £19.85/hr - PAYE, £25.77 - UMB Contract Length: 02nd March 2026 till 02nd February 2027 Key Responsibilities Tech Bar Support Deliver friendly, professional, in-person IT support at the Tech Bar Troubleshoot and resolve hardware, software, mobile, and application issues Provide guidance and technical advice to users in a clear, approachable way Operational Support Manage incidents and service requests within agreed SLAs. Support device builds, configuration, and troubleshooting Assist with user onboarding, ensuring new starters have a seamless experience Collaborate closely with the wider IT team to maintain smooth service operations Key Requirements Strong technical background, ideally at 2nd/3rd line level Excellent communication and customer service skills Proactive mindset with a strong sense of ownership A team player who performs well in a fast-paced environment Solid knowledge of Windows, Microsoft 365, and standard end-user technologies How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
18/03/2026
Contractor
Join a leading independent technology and services provider as a technician 3 Job Overview: We're looking for a customer-focused Tech Engineer to join our team, with a strong emphasis on delivering high-quality, face-to-face support through our Tech Bar. This role is ideal for someone who thrives in a busy environment, enjoys solving problems hands-on, and takes pride in providing an exceptional user experience. You'll play a key part in keeping our technology running smoothly across day-to-day incidents, requests, and device support. Location: Raynesway - Derby Daily Rate: £19.85/hr - PAYE, £25.77 - UMB Contract Length: 02nd March 2026 till 02nd February 2027 Key Responsibilities Tech Bar Support Deliver friendly, professional, in-person IT support at the Tech Bar Troubleshoot and resolve hardware, software, mobile, and application issues Provide guidance and technical advice to users in a clear, approachable way Operational Support Manage incidents and service requests within agreed SLAs. Support device builds, configuration, and troubleshooting Assist with user onboarding, ensuring new starters have a seamless experience Collaborate closely with the wider IT team to maintain smooth service operations Key Requirements Strong technical background, ideally at 2nd/3rd line level Excellent communication and customer service skills Proactive mindset with a strong sense of ownership A team player who performs well in a fast-paced environment Solid knowledge of Windows, Microsoft 365, and standard end-user technologies How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Senior Application Engineer (Appian / Low-Code) Full-time Birmingham office available, but fully remote across the UK Must be eligible for SC Clearance (UK citizen or 5+ years UK residency) I'm excited to be supporting a global leader once again as they continue to expand their Low-Code Application team. They're investing heavily in Appian capability and are looking for multiple Senior Application Engineers to join a high-performing team delivering solutions used by some of the world's most recognised organisations-including several Fortune 500 clients. If you enjoy solving complex problems, shaping intelligent automation solutions, and working with cutting-edge low-code technology, this role offers long-term career growth, major enterprise projects, and the chance to influence how customers transform their digital operations. What you'll be doing In this senior role, you'll play a key part in designing, building and deploying Appian-based applications that directly support critical business outcomes. Your day-to-day will include: Developing impactful low-code applications within Appian Designing and integrating complex systems and workflows Translating business problems into smart, scalable technical solutions Identifying processes ideal for automation Collaborating closely with automation specialists to deliver high-quality outcomes Acting as a trusted advisor in front of clients, building strong, long-term relationships Keeping up to date with the latest trends in automation, low-code and digital innovation Contributing insight, research, and expertise to client deliverables What you'll bring Strong commercial experience working with Appian Programming background - ideally .NET, C#, VBA, or Java Excellent analytical and problem-solving ability Clear, confident communication skills and a collaborative mindset Security Requirement Due to the sensitive nature of the projects, you must already hold-or be eligible to obtain- SC Clearance . This requires British Citizenship OR 5+ years continuous residency in the UK .If you cannot meet this requirement, unfortunately your application cannot be considered. If you want to work on high-impact projects, develop your Appian expertise with a world-class organisation, and be part of a team building the future of low-code solutions, I'd love to hear from you. Studies suggest that women tend not to apply for a job if their CV isn't a perfect fit. Here, talent takes precedence over experience. So, if you like the role and think you could be awesome at it in time, go ahead and apply.
18/03/2026
Full time
Senior Application Engineer (Appian / Low-Code) Full-time Birmingham office available, but fully remote across the UK Must be eligible for SC Clearance (UK citizen or 5+ years UK residency) I'm excited to be supporting a global leader once again as they continue to expand their Low-Code Application team. They're investing heavily in Appian capability and are looking for multiple Senior Application Engineers to join a high-performing team delivering solutions used by some of the world's most recognised organisations-including several Fortune 500 clients. If you enjoy solving complex problems, shaping intelligent automation solutions, and working with cutting-edge low-code technology, this role offers long-term career growth, major enterprise projects, and the chance to influence how customers transform their digital operations. What you'll be doing In this senior role, you'll play a key part in designing, building and deploying Appian-based applications that directly support critical business outcomes. Your day-to-day will include: Developing impactful low-code applications within Appian Designing and integrating complex systems and workflows Translating business problems into smart, scalable technical solutions Identifying processes ideal for automation Collaborating closely with automation specialists to deliver high-quality outcomes Acting as a trusted advisor in front of clients, building strong, long-term relationships Keeping up to date with the latest trends in automation, low-code and digital innovation Contributing insight, research, and expertise to client deliverables What you'll bring Strong commercial experience working with Appian Programming background - ideally .NET, C#, VBA, or Java Excellent analytical and problem-solving ability Clear, confident communication skills and a collaborative mindset Security Requirement Due to the sensitive nature of the projects, you must already hold-or be eligible to obtain- SC Clearance . This requires British Citizenship OR 5+ years continuous residency in the UK .If you cannot meet this requirement, unfortunately your application cannot be considered. If you want to work on high-impact projects, develop your Appian expertise with a world-class organisation, and be part of a team building the future of low-code solutions, I'd love to hear from you. Studies suggest that women tend not to apply for a job if their CV isn't a perfect fit. Here, talent takes precedence over experience. So, if you like the role and think you could be awesome at it in time, go ahead and apply.
We are looking for a Salesforce Business Analyst to deliver scalable Salesforce solutions. Location: London (Hybrid - 2 days/week) Salary: Market Standard Role -Permanent Job description: Effective approach of working with clients to understand requirements and design solutions that serve their short- and long-term needs Strong understanding of Salesforce platform technologies specifically Service cloud related Ability to generate and maintain technical documentation that covers functional use cases and the technical implementation to support the use cases Experience in object-oriented design patterns and data modelling Proficiency in the following technical artifacts for current and future states Data Model ERD System Landscape Integration Orchestration Design Process Flows Sequence Diagrams etc Strong understanding of on premise and cloud architectural design patterns Foundational understanding of mobile application development and design principles Skills Mandatory Skills : Aura, Salesforce Apex, Salesforce Lightning Web Components (LWC), Salesforce Visual Force Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
18/03/2026
Full time
We are looking for a Salesforce Business Analyst to deliver scalable Salesforce solutions. Location: London (Hybrid - 2 days/week) Salary: Market Standard Role -Permanent Job description: Effective approach of working with clients to understand requirements and design solutions that serve their short- and long-term needs Strong understanding of Salesforce platform technologies specifically Service cloud related Ability to generate and maintain technical documentation that covers functional use cases and the technical implementation to support the use cases Experience in object-oriented design patterns and data modelling Proficiency in the following technical artifacts for current and future states Data Model ERD System Landscape Integration Orchestration Design Process Flows Sequence Diagrams etc Strong understanding of on premise and cloud architectural design patterns Foundational understanding of mobile application development and design principles Skills Mandatory Skills : Aura, Salesforce Apex, Salesforce Lightning Web Components (LWC), Salesforce Visual Force Randstad Technologies Ltd is a leading specialist recruitment business for the IT & Engineering industries. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 26th March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
18/03/2026
Full time
Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 26th March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 26th March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
18/03/2026
Full time
Job Title: Principal Systems Engineer Location: Frimley, Hybrid, 3 days on site weekly We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role Salary: Competitive Who we are: Join BAE Systems and you'll be part of something bigger. As a valued member of our global colleague network, you'll bring your unique skills and perspectives to help pioneer progress and protect what matters most. You'll be trusted to play your part in delivering the advanced, technology-led defence, aerospace and security solutions of tomorrow - shaping a safer future, for all of us. From the depths of the ocean, to the far reaches of space - there's no limit to where a career at BAE Systems could take you. What you'll be doing: In this role, you will provide technical ownership of CCS design, supporting the Engineering Manager in delivering in-service programmes and leading key design decisions . You will oversee project scope, manage design changes and work closely with stakeholders and suppliers to identify and address risks early. You will lead programme-level design reviews, coordinate stakeholders and manage design baselines while ensuring design governance is maintained and Certificates of Design are produced where required. You will also review and influence technical requirements and architecture to support effective system integration across sub-systems and specialist areas, while providing subject matter expertise in the integration, validation and verification of systems. Core duties: You'll have extensive experience in network or software engineering, ideally with a background in operations You'll have the ability to take the lead on technical matters and provide expert guidance You'll have Chartered Engineer status or be working towards it You'll have familiarity with DOORS and prior hands-on experience using it You'll have proven experience in change management processes The In-Service Programme team: You will be joining the In-Service Programme team, working on the V Class, where you'll thrive in a fast-paced environment, delivering high-quality results within tight enterprise timelines. As part of a medium-sized core team of 6-12, you'll also collaborate with a wider group of around 30, engaging with a broad stakeholder network. This role demands technical leadership , owning challenges , proactively solving problems, and working with the right stakeholders to drive solutions forward. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? Here you'll build a career with purpose and limitless possibilities. With lifelong learning and meaningful work - this is a place where you can grow your career with confidence and be empowered to be your best. You'll be recognised for your contribution and enjoy rewards tailored to what's most important to you and your family - support for your financial and personal wellbeing, as well as a balanced lifestyle. In an environment embracing sustainable ways of working and with a strong sense of shared purpose, our supportive culture is a place you can feel you belong and proud of the difference you make. A place where everyone can thrive. We're committed to building an inclusive workplace where everyone feels valued and supported. We know that a diversity of backgrounds, perspectives and experiences strengthens our teams and is vital to the work we do. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date : 26th March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Software Developer (.Net) - 9-Month Contract (Inside IR35) - Northampton We are seeking an experienced Software Developer with strong .Net expertise to join a specialist engineering team that support the workflows of Thermofluids Engineering and IT teams. The role focuses on building scalable applications, APIs, and data systems using the Microsoft ecosystem. Key Responsibilities: Design, develop, and test software solutions using .NET technologies. Work with Thermofluids Engineering stakeholders to understand workflows and translate them into software requirements. Build and maintain REST APIs and microservices using .NET frameworks. Develop and maintain database-backed applications. Deploy services using cloud-native infrastructure and CI/CD pipelines. What You Will Ideally Bring: Modern software development using C# and the .NET ecosystem. Development of web applications and services. Working with relational databases such as Microsoft SQL Server, PostgreSQL Experience with data storage formats such as Parquet. Knowledge of RUST is a bonus. Data visualisation tools such as Plotly, Metabase, or Superset. Experience integrating software with engineering tools such as MATLAB. Contract Details: Duration: 9 months (with potential extension) Day Rate: up to £375 (Inside IR35) Location: Northampton- Office-based with Hybrid available Start Date: ASAP
18/03/2026
Contractor
Software Developer (.Net) - 9-Month Contract (Inside IR35) - Northampton We are seeking an experienced Software Developer with strong .Net expertise to join a specialist engineering team that support the workflows of Thermofluids Engineering and IT teams. The role focuses on building scalable applications, APIs, and data systems using the Microsoft ecosystem. Key Responsibilities: Design, develop, and test software solutions using .NET technologies. Work with Thermofluids Engineering stakeholders to understand workflows and translate them into software requirements. Build and maintain REST APIs and microservices using .NET frameworks. Develop and maintain database-backed applications. Deploy services using cloud-native infrastructure and CI/CD pipelines. What You Will Ideally Bring: Modern software development using C# and the .NET ecosystem. Development of web applications and services. Working with relational databases such as Microsoft SQL Server, PostgreSQL Experience with data storage formats such as Parquet. Knowledge of RUST is a bonus. Data visualisation tools such as Plotly, Metabase, or Superset. Experience integrating software with engineering tools such as MATLAB. Contract Details: Duration: 9 months (with potential extension) Day Rate: up to £375 (Inside IR35) Location: Northampton- Office-based with Hybrid available Start Date: ASAP
