2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
05/12/2025
Full time
2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
3rd Line IT Support Engineer - Leeds - £45,000 + Great Opportunity! Role: 3rd Line IT Support Engineer Location: Leeds Salary: £40,000 - £45,000 + Benefits Interviewing Immediately - Apply Now I am representing a client based in Leeds who are looking to expand their team! This position comes as part of their growth plans for 2025, with some exciting plans to keep growing as the year goes on. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Veeam, VMWare and much more. Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career! Please do not waste any time and apply below, we are moving fast with this vacancy! Benefit Package: Pension scheme Private Healthcare Working with the latest technology in the market Paid Certifications Much More Essential Skills: Windows Server VMWare / Hyper-V Office 365 / Azure Networking - Firewalls/Routers/Switches/VoIP Backup Experience PowerShell Scripting MDM Intune The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
05/12/2025
Full time
3rd Line IT Support Engineer - Leeds - £45,000 + Great Opportunity! Role: 3rd Line IT Support Engineer Location: Leeds Salary: £40,000 - £45,000 + Benefits Interviewing Immediately - Apply Now I am representing a client based in Leeds who are looking to expand their team! This position comes as part of their growth plans for 2025, with some exciting plans to keep growing as the year goes on. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Veeam, VMWare and much more. Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career! Please do not waste any time and apply below, we are moving fast with this vacancy! Benefit Package: Pension scheme Private Healthcare Working with the latest technology in the market Paid Certifications Much More Essential Skills: Windows Server VMWare / Hyper-V Office 365 / Azure Networking - Firewalls/Routers/Switches/VoIP Backup Experience PowerShell Scripting MDM Intune The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
04/12/2025
Full time
Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role : Join a constantly growing team in a company that has clients across the UK and beyond with a penchant for progression. You will be working with clients on a daily basis, supporting their continued success via our ticketing platform and remote support software as well as regular visits to client premises. You will have a logical approach and attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common desktop, laptop, printer and basic networking issues - Set up and configure new user accounts, devices and applications - Assist with routine maintenance tasks, patching and monitoring - Escalate more complex issues to senior engineers where appropriate - Support small project tasks under the guidance of more senior team members - Accurately document work, updates and solutions in our service desk system Requirements of the Service Desk Analyst: - Motivated team player with high standards of customer service - Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure. - Methodical and able to approach complex problems logically - Excellent written and verbal communication skills at all levels, both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team - Aptitude for continuous learning and development, including self-directed study when appropriate - You must be enthusiastic, inquisitive, presentable, confident & articulate with an excellent telephone manner - Your own car and a clean driving licence would be advantageous (costs will be reimbursed) - Degree-level or higher qualification in BSc Cyber Security, BSc Computer Science, BSc Software Engineering, BSc Mathematics, MSc Cyber Security is desirable - Any relevant industry certifications Must be able to demonstrate some of the following: - Knowledge of Microsoft operating systems ideally up to Windows Server 2025 and certainly Windows 11, including Active Directory and DNS - Understanding of network topologies including wired / wireless, switching, security and VLANs. - Implementation of networking upgrades desirable - Experience of basic security hardening and penetration testing would be advantageous - Experience of conducting audits e.g. asset management, cyber security etc. - Experience with PowerShell for administration and automation - Experience of supporting organisations to achieve Cyber Essentials / CE+ a distinct advantage - Office 365 Administration. Office 365 migration experience desirable - Azure Administration and migration experience - Experience of server and workstation hardware builds, fault diagnosis and problem resolution - Experience of a wide range of Endpoint Security solutions and managed mail security, including centralised management and monitoring - Familiarity with patch management, configuration management and MDM solutions desirable - Experience of the managed deployment of client applications and application migration - Experience with SQL Server and SQL database administration and upgrades would be advantageous - Familiarity with supporting all common end user software including Microsoft Office - Experience of technical writing, documenting solutions or writing / designing training materials - Experience with other scripting and programming languages e.g. Python, Go, Swift etc. Benefits of the Service Desk Analyst: - Paid holidays + Bank Holidays - Opportunities to progress
IT Systems Engineer Location: Salford (4 days per week on-site) Contract: 6-Month FTC Salary: Up to £45,000 A growing organisation undergoing significant infrastructure modernisation is looking for an experienced IT Systems Engineer to join on an initial 6-month fixed-term contract. This role is ideal for an engineer with strong Windows infrastructure skills who can support a mixed environment of legacy on-prem systems and Microsoft 365 services. You ll be joining a small IT team where you ll play a critical hands-on role in maintaining stability, resolving complex issues, and supporting users and infrastructure across multiple business units. Key Responsibilities Provide 2nd line (and some 3rd line) support across servers, applications, and infrastructure Maintain and administer Windows Server, Active Directory / Entra Connect, GPO, file shares, and permissions Support Hyper-V, RDS, IIS, and on-premise infrastructure Deliver day-to-day M365 administration and support Exchange Online / Hybrid environments Implement and manage Entra ID features including Conditional Access Assist with L2 networking tasks including VLANs, DHCP/DNS, and TCP/IP Troubleshoot hardware, office apps, and bespoke applications Work with internal teams and external partners to resolve escalations Document incidents, changes, and infrastructure updates Essential Skills & Experience Strong experience with: Windows Server Active Directory / Entra Connect Group Policy (GPO) File shares & permissions Hyper-V RDS IIS Microsoft 365 admin Exchange Online (EXO) / Hybrid Entra ID (Azure AD) Conditional Access L2 networking: VLANs DHCP / DNS TCP/IP Hardware troubleshooting Office applications support Experience providing 2nd 3rd line support in a similar environment Nice-to-Haves SQL experience Intune MDM Ability to read or edit basic HTML PowerShell for scripting or automation Working Arrangement 4 days per week on-site in Salford 1 day optional WFH (after initial period) Standard office hours with occasional variation depending on support demand What s on Offer? A hands-on, varied infrastructure role with real impact Opportunity to support modernisation and cloud-focused initiatives Exposure to hybrid and cloud services, plus legacy infrastructure Join a supportive team during a key period of IT transformation
27/11/2025
Contractor
IT Systems Engineer Location: Salford (4 days per week on-site) Contract: 6-Month FTC Salary: Up to £45,000 A growing organisation undergoing significant infrastructure modernisation is looking for an experienced IT Systems Engineer to join on an initial 6-month fixed-term contract. This role is ideal for an engineer with strong Windows infrastructure skills who can support a mixed environment of legacy on-prem systems and Microsoft 365 services. You ll be joining a small IT team where you ll play a critical hands-on role in maintaining stability, resolving complex issues, and supporting users and infrastructure across multiple business units. Key Responsibilities Provide 2nd line (and some 3rd line) support across servers, applications, and infrastructure Maintain and administer Windows Server, Active Directory / Entra Connect, GPO, file shares, and permissions Support Hyper-V, RDS, IIS, and on-premise infrastructure Deliver day-to-day M365 administration and support Exchange Online / Hybrid environments Implement and manage Entra ID features including Conditional Access Assist with L2 networking tasks including VLANs, DHCP/DNS, and TCP/IP Troubleshoot hardware, office apps, and bespoke applications Work with internal teams and external partners to resolve escalations Document incidents, changes, and infrastructure updates Essential Skills & Experience Strong experience with: Windows Server Active Directory / Entra Connect Group Policy (GPO) File shares & permissions Hyper-V RDS IIS Microsoft 365 admin Exchange Online (EXO) / Hybrid Entra ID (Azure AD) Conditional Access L2 networking: VLANs DHCP / DNS TCP/IP Hardware troubleshooting Office applications support Experience providing 2nd 3rd line support in a similar environment Nice-to-Haves SQL experience Intune MDM Ability to read or edit basic HTML PowerShell for scripting or automation Working Arrangement 4 days per week on-site in Salford 1 day optional WFH (after initial period) Standard office hours with occasional variation depending on support demand What s on Offer? A hands-on, varied infrastructure role with real impact Opportunity to support modernisation and cloud-focused initiatives Exposure to hybrid and cloud services, plus legacy infrastructure Join a supportive team during a key period of IT transformation
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
20/11/2025
Full time
2nd Line Support Engineer - MDM Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX). The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
3rd Line IT Support Engineer Leeds - £45,000 + Great Opportunity! Role: 3rd Line IT Support Engineer Location: Leeds Salary: £40,000 - £45,000 + Benefits Interviewing Immediately Apply Now I am representing a client based in Leeds who are looking to expand their team! This position comes as part of their growth plans for 2025, with some exciting plans to keep growing as the year goes on. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Veeam, VMWare and much more. Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career! Please do not waste any time and apply below, we are moving fast with this vacancy! Benefit Package: Pension scheme Private Healthcare Working with the latest technology in the market Paid Certifications Much More Essential Skills: Windows Server VMWare / Hyper-V Office 365 / Azure Networking Firewalls/Routers/Switches/VoIP Backup Experience PowerShell Scripting MDM Intune The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
11/11/2025
Full time
3rd Line IT Support Engineer Leeds - £45,000 + Great Opportunity! Role: 3rd Line IT Support Engineer Location: Leeds Salary: £40,000 - £45,000 + Benefits Interviewing Immediately Apply Now I am representing a client based in Leeds who are looking to expand their team! This position comes as part of their growth plans for 2025, with some exciting plans to keep growing as the year goes on. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Veeam, VMWare and much more. Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career! Please do not waste any time and apply below, we are moving fast with this vacancy! Benefit Package: Pension scheme Private Healthcare Working with the latest technology in the market Paid Certifications Much More Essential Skills: Windows Server VMWare / Hyper-V Office 365 / Azure Networking Firewalls/Routers/Switches/VoIP Backup Experience PowerShell Scripting MDM Intune The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Senior Service Desk Engineer (3rd Line) - £400-£450 per day - Inside IR35 - 3 days per week on site near Euston Station - 6 months intitial contract My client is looking for a Senior Service Desk Engineer to play a pivotal role in delivering high-quality technical support and driving service excellence across the organisation. This is a hands-on, senior technical position suited to someone with strong expertise in Microsoft technologies, Azure, networking, and change control, who can also bring leadership, mentoring, and process improvement to a busy service desk environment. The successful candidate will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined with a solid understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual machines, networking, and identity management. Implement and oversee change control processes to ensure stability and compliance. Collaborate closely with the Service Desk Manager and other IT teams to ensure seamless service delivery. Monitor and report on service desk performance metrics, identifying areas for improvement. Contribute to the development and maintenance of technical documentation and knowledge base articles. Mentor junior service desk staff and support their technical development. Ensure adherence to ITIL processes including Incident, Request, Problem, and Change Management. Act as the go-to engineer during Major Incidents, including producing Root Cause Analyses (RCAs) and Reports for Outages (RFOs). Required Skills & Experience Proven experience providing 3rd Line (expert-level) support for complex incidents and service requests. Strong technical expertise in Microsoft technologies and the Microsoft Cloud Stack: Azure, WVD, Endpoint Manager. Hands-on experience with: Azure Active Directory (Identity, MFA, Conditional Access) Microsoft 365, Intune, Endpoint Management, MDM Scripting (PowerShell) DNS, DHCP, VPN, and general networking principles Exposure to firewall administration, VPN setup, and network troubleshooting. Experience with ITSM platforms and reporting tools (Ivanti Neurons experience is a bonus). Strong understanding of security best practices (ISO27001, GDPR, Cyber Essentials). Experience working in a Managed Service Provider (MSP) or busy service desk environment within an ITIL-driven framework. Proven experience in either leading a service desk team or improving service performance through technical initiatives. Excellent communication and stakeholder engagement skills. Ability to work independently and collaboratively in a fast-paced, evolving environment. ITIL Foundation certification preferred. Team Collaboration Act as a technical mentor and escalation point for junior engineers. Collaborate with peers to ensure smooth and efficient resolution of tickets. Promote an inclusive, supportive, and customer-focused service culture. Maintain excellent communication skills, both written and verbal, and deliver outstanding customer service at all times. Success Metrics Reduction in incident resolution time and escalation rates. Improved service desk performance and customer satisfaction scores. Successful implementation of technical improvements and automation initiatives. Strong collaboration with other IT teams and business stakeholders. Increased technical capability and resilience within the service desk team. Nice to Have Experience with Ivanti Neurons.
10/11/2025
Contractor
Senior Service Desk Engineer (3rd Line) - £400-£450 per day - Inside IR35 - 3 days per week on site near Euston Station - 6 months intitial contract My client is looking for a Senior Service Desk Engineer to play a pivotal role in delivering high-quality technical support and driving service excellence across the organisation. This is a hands-on, senior technical position suited to someone with strong expertise in Microsoft technologies, Azure, networking, and change control, who can also bring leadership, mentoring, and process improvement to a busy service desk environment. The successful candidate will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined with a solid understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual machines, networking, and identity management. Implement and oversee change control processes to ensure stability and compliance. Collaborate closely with the Service Desk Manager and other IT teams to ensure seamless service delivery. Monitor and report on service desk performance metrics, identifying areas for improvement. Contribute to the development and maintenance of technical documentation and knowledge base articles. Mentor junior service desk staff and support their technical development. Ensure adherence to ITIL processes including Incident, Request, Problem, and Change Management. Act as the go-to engineer during Major Incidents, including producing Root Cause Analyses (RCAs) and Reports for Outages (RFOs). Required Skills & Experience Proven experience providing 3rd Line (expert-level) support for complex incidents and service requests. Strong technical expertise in Microsoft technologies and the Microsoft Cloud Stack: Azure, WVD, Endpoint Manager. Hands-on experience with: Azure Active Directory (Identity, MFA, Conditional Access) Microsoft 365, Intune, Endpoint Management, MDM Scripting (PowerShell) DNS, DHCP, VPN, and general networking principles Exposure to firewall administration, VPN setup, and network troubleshooting. Experience with ITSM platforms and reporting tools (Ivanti Neurons experience is a bonus). Strong understanding of security best practices (ISO27001, GDPR, Cyber Essentials). Experience working in a Managed Service Provider (MSP) or busy service desk environment within an ITIL-driven framework. Proven experience in either leading a service desk team or improving service performance through technical initiatives. Excellent communication and stakeholder engagement skills. Ability to work independently and collaboratively in a fast-paced, evolving environment. ITIL Foundation certification preferred. Team Collaboration Act as a technical mentor and escalation point for junior engineers. Collaborate with peers to ensure smooth and efficient resolution of tickets. Promote an inclusive, supportive, and customer-focused service culture. Maintain excellent communication skills, both written and verbal, and deliver outstanding customer service at all times. Success Metrics Reduction in incident resolution time and escalation rates. Improved service desk performance and customer satisfaction scores. Successful implementation of technical improvements and automation initiatives. Strong collaboration with other IT teams and business stakeholders. Increased technical capability and resilience within the service desk team. Nice to Have Experience with Ivanti Neurons.
2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
03/10/2025
Full time
2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
03/10/2025
Full time
2nd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 2nd Line Support Engineer you will be responsible for supporting the mobile operating system environment. Mobile device support is delivered using cloud-based management tools (Workspace ONE, JAMF, Apple Business Manager, Android Enterprise Manager, Samsung KNOX).The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Work closely with the 3rd line analysts, you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd line support role and a working knowledge in mobile endpoint management and cloud technologies. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 2nd line support mobile endpoint engineering role Workspace ONE Unified Endpoint Manager Apple Business Manager Entra ID M365 Android Enterprise Manager Samsung KNOX iOS and Android mobile operating systems experience (configuration) Mobile Device Management through Organisation Groups If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
3rd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 3rd Line Support Engineer you will be working closely with the Build Project Coordinator, you will liaise with internal technical teams, customer stakeholders, 3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA's, deep technical knowledge of mobile automation tools, and a commitment to delivering secure, standardised, and high-quality end-to-end mobile services. The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 3rd line support or senior mobile endpoint engineering role. Modern Device Management using Workspace ONE to manage a large mobile customer estate Workspace ONE Unified Endpoint Manager Apple Business Manager JAMF ZTNA (Zero Trust Network Access) Entra ID M365 Android Enterprise Manager Samsun KNOX Certificate creation and management Creation and management of user\device policies. Using smart groups to control devices in a customer estate iOS and Android mobile operating systems experience (installation and configuration) Mobile Device Management through Organisation Groups Device onboarding\offboarding If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
03/10/2025
Full time
3rd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities with exposure to emerging technologies. The RoleAs a 3rd Line Support Engineer you will be working closely with the Build Project Coordinator, you will liaise with internal technical teams, customer stakeholders, 3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA's, deep technical knowledge of mobile automation tools, and a commitment to delivering secure, standardised, and high-quality end-to-end mobile services. The Responsibilities You will oversee the configuration, and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support. Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The Requirements Security (SC Clearance) or able to achieve. Proven experience in a 3rd line support or senior mobile endpoint engineering role. Modern Device Management using Workspace ONE to manage a large mobile customer estate Workspace ONE Unified Endpoint Manager Apple Business Manager JAMF ZTNA (Zero Trust Network Access) Entra ID M365 Android Enterprise Manager Samsun KNOX Certificate creation and management Creation and management of user\device policies. Using smart groups to control devices in a customer estate iOS and Android mobile operating systems experience (installation and configuration) Mobile Device Management through Organisation Groups Device onboarding\offboarding If you are looking for an exciting new challenge to join a leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
3rd Line Support Engineer, MSP, Customer solutions, Microsoft, A leading provider of MSP solutions is seeking a solid and reliable 3rd line Engineer with a good background in Microsoft. The role: Be the main point of contact for escalations within the service desk Lead problem and major incident investigations Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned. Consult with senior colleagues in the Professional Services team or Microsoft/third-party support as required. Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition phases as projects move through hyper-care into operations Documentation and processes Follow existing and create new detailed procedures when required Review procedures created by other members of the team Ensure that the documentation is up to date when any changes are made to services Complete time and expense reporting requirements Act as the SME Consult the Service Desk Manager and/or Account Managers on new technology being proposed during client demos. Assist in resolving escalations/complaints. Deliver lunch and learns to other engineers within the business on troubleshooting methods and new functionality, ensuring knowledge sharing is preserved. Be the go-to engineer for junior staff - coach and support the engineers in resolving technical issues. Collaborate with the wider team members to drive service desk tickets through to resolution. Lead by example and promote an inclusive and respectful working environment. Demonstrate and maintain excellent written communication and outstanding customer service skills, both over the phone and in person. Skills required: BSc (or equivalent) in Computer Science / Information Technology, or a related field Experience in providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Technical skills Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/ RFOs Experience in: Microsoft Cloud Stack: Azure, ASR, WVD, Endpoint Manger Azure Active Directory (Identity, MFA, Conditional Access) Supporting M365 environment Microsoft Active Directory, Exchange, AOVPN, Windows Server OS Intune, Endpoint management, MDM Scripting languages such as PowerShell Knowledge of File System Technologies Knowledge of domain services: DNS, DHCP, VPN etc. 3rd Line Support Engineer, MSP, Customer solutions, Microsoft, McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
03/10/2025
Full time
3rd Line Support Engineer, MSP, Customer solutions, Microsoft, A leading provider of MSP solutions is seeking a solid and reliable 3rd line Engineer with a good background in Microsoft. The role: Be the main point of contact for escalations within the service desk Lead problem and major incident investigations Efficiently progress tickets within ConnectWise Manage - resolve Incident, Problem and 'non-standard' Request tickets as assigned. Consult with senior colleagues in the Professional Services team or Microsoft/third-party support as required. Keep detailed notes and time entries within tickets Act as a peer reviewer for change control submissions Represent Managed Services during service transition phases as projects move through hyper-care into operations Documentation and processes Follow existing and create new detailed procedures when required Review procedures created by other members of the team Ensure that the documentation is up to date when any changes are made to services Complete time and expense reporting requirements Act as the SME Consult the Service Desk Manager and/or Account Managers on new technology being proposed during client demos. Assist in resolving escalations/complaints. Deliver lunch and learns to other engineers within the business on troubleshooting methods and new functionality, ensuring knowledge sharing is preserved. Be the go-to engineer for junior staff - coach and support the engineers in resolving technical issues. Collaborate with the wider team members to drive service desk tickets through to resolution. Lead by example and promote an inclusive and respectful working environment. Demonstrate and maintain excellent written communication and outstanding customer service skills, both over the phone and in person. Skills required: BSc (or equivalent) in Computer Science / Information Technology, or a related field Experience in providing 3rd Line Technical Support Experience of working in a busy MSP service desk environment in a structured, ITIL-driven framework (including Incident, Change and Problem Management) Technical skills Experience of acting as the 'go-to' person during Major Incidents, including providing RCAs/ RFOs Experience in: Microsoft Cloud Stack: Azure, ASR, WVD, Endpoint Manger Azure Active Directory (Identity, MFA, Conditional Access) Supporting M365 environment Microsoft Active Directory, Exchange, AOVPN, Windows Server OS Intune, Endpoint management, MDM Scripting languages such as PowerShell Knowledge of File System Technologies Knowledge of domain services: DNS, DHCP, VPN etc. 3rd Line Support Engineer, MSP, Customer solutions, Microsoft, McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Senior Service desk Engineer - Jamf / MacOS Nottingham HQ £37,500 - £42,500pa (DOE) 26 days annual leave + bank holidays, Regular company socials Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme, Employee Discount on Technology Our Client: Jigsaw24 (Exclusive Recruitment Partnership CANDIDATE BRIEF: As a Senior Engineer within an established Managed Services Team, you will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base. KEY RESPONSIBILITIES: Deliver professional and effective responses to technical issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. Follow and promote best practices, tools, and processes. Support team goals and contribute to service improvements. Share technical knowledge and coach other Support Engineers when needed. Share knowledge by creating and improving documentation. Identify recurring issues and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies particularly within the Apple and endpoint management space through ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience in a similar Senior Service Desk Engineer , client facing role , within a managed services provider ( MSP ), VAR , etc, is essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with Mobile Device Management (MDM) best practices. Knowledge of compliance frameworks (e.g., CIS benchmarks, ISO, CE & CE+). Ability to enforce security baselines, monitor device health, and ensure patch compliance. Experience of Jamf School & Windows & InTune is desirable. UK resident with unrestricted right to work in the UK; please note that we cannot offer visa sponsorship for overseas candidates . DESIRABLE QUALIFICATIONS: Jamf 200/300 Certified Apple Device Support Apple Deployment and Management OUR CLIENT: After 6+ successful years of collaboration, we are delighted to announce Marmion is now Jigsaw24 s exclusive recruitment partner for all roles outside of their Media & Entertainment department! Jigsaw24 is a CRN award winning IT Reseller & Managed Service Provider, supplying hardware, software, and services to organisations across all sectors and of all sizes. Best known as Apple s largest reseller outside of Apple in the UK, their offering doesn t end there; their product & services portfolio includes a vast range leading technology brands, tailored solutions, and support packages alongside excellent customer service. Jigsaw24 is committed to the wellbeing of their employees and have developed an extensive benefits package to suit, including; Enhanced maternity & paternity leave, health & life cover, staff purchase cover for all things tech, travel to work loans & cycle to work scheme, biannual parties, milestone awards and more! With over 100 hires placed by Marmion across all teams and levels, we're focused on delivering a consistently high-quality candidate experience , grounded in the shared values of integrity, personal service, and a human-first mindset. If you feel you are suitable, please apply today by submitting your CV to (url removed). Alternatively, to discuss the opportunity further, please contact Alice McGlaughlin directly. Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
26/08/2025
Full time
Senior Service desk Engineer - Jamf / MacOS Nottingham HQ £37,500 - £42,500pa (DOE) 26 days annual leave + bank holidays, Regular company socials Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme, Employee Discount on Technology Our Client: Jigsaw24 (Exclusive Recruitment Partnership CANDIDATE BRIEF: As a Senior Engineer within an established Managed Services Team, you will act as a 3rd Line escalation point, delivering expert support and resolution for complex incidents and service requests across a diverse customer base. KEY RESPONSIBILITIES: Deliver professional and effective responses to technical issues via telephone, video calls, and email, logging all work through the case lifecycle. Handle complex technical escalations through to resolution, resolving incidents and service requests within SLA targets. Proactive management of end-user environments, with a strong emphasis on Apple ecosystem technologies and enterprise device management using Jamf Pro. Manage workload effectively, balancing priorities with business needs. Follow and promote best practices, tools, and processes. Support team goals and contribute to service improvements. Share technical knowledge and coach other Support Engineers when needed. Share knowledge by creating and improving documentation. Identify recurring issues and opportunities to improve system reliability and customer satisfaction and produce reports of analysis on technical issues and trends. Follow ITIL best practises for Major Incident, Change Enablement and Problem Management. Stay up to date with current/emerging technologies particularly within the Apple and endpoint management space through ongoing self-development and training. SKILLS & EXPERIENCE: Previous experience in a similar Senior Service Desk Engineer , client facing role , within a managed services provider ( MSP ), VAR , etc, is essential. Apple : Hardware, software, Apple Business Manager (ABM) and Device Enrolment Program (DEP). Jamf : Jamf Protect, Jamf Pro API scripting, Jamf Pro for large-scale Mac deployments and management, Jamf integrations with Azure AD, Okta, Google Workspace, or LDAP. macOS : Bash and Zsh scripting for macOS automation, macOS security frameworks, FileVault, Gatekeeper, and System Integrity Protection. Experience with Mobile Device Management (MDM) best practices. Knowledge of compliance frameworks (e.g., CIS benchmarks, ISO, CE & CE+). Ability to enforce security baselines, monitor device health, and ensure patch compliance. Experience of Jamf School & Windows & InTune is desirable. UK resident with unrestricted right to work in the UK; please note that we cannot offer visa sponsorship for overseas candidates . DESIRABLE QUALIFICATIONS: Jamf 200/300 Certified Apple Device Support Apple Deployment and Management OUR CLIENT: After 6+ successful years of collaboration, we are delighted to announce Marmion is now Jigsaw24 s exclusive recruitment partner for all roles outside of their Media & Entertainment department! Jigsaw24 is a CRN award winning IT Reseller & Managed Service Provider, supplying hardware, software, and services to organisations across all sectors and of all sizes. Best known as Apple s largest reseller outside of Apple in the UK, their offering doesn t end there; their product & services portfolio includes a vast range leading technology brands, tailored solutions, and support packages alongside excellent customer service. Jigsaw24 is committed to the wellbeing of their employees and have developed an extensive benefits package to suit, including; Enhanced maternity & paternity leave, health & life cover, staff purchase cover for all things tech, travel to work loans & cycle to work scheme, biannual parties, milestone awards and more! With over 100 hires placed by Marmion across all teams and levels, we're focused on delivering a consistently high-quality candidate experience , grounded in the shared values of integrity, personal service, and a human-first mindset. If you feel you are suitable, please apply today by submitting your CV to (url removed). Alternatively, to discuss the opportunity further, please contact Alice McGlaughlin directly. Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.
3rd Line IT Support Engineer - Horsham - £40,000 + Great Opportunity!
Role: 3rd Line IT Support Engineer
Location: Horsham
Salary: £35,000 - £40,000 + Benefits
Interviewing Immediately - Apply Now
My client are on the lookout for an experienced 3rd Line IT Support Engineer to join their growing IT team, you will be providing remote technical support across several clients of theirs.
Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Veeam, Azure and much more.
Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career!
Please do not waste any time and apply below, we are moving fast with this vacancy!
Benefit Package:
** Pension Scheme
** Paid Certifications
** Free Parking
** Hybrid Working After Probation
Essential Skills:
** Windows Server 2022
** Virtualisation
** Office 365 / Azure
** Networking - Firewalls/Routers/Switches
** Backup Experience
** MDM Intune
** Cisco
Requirements:
** 3+ years of current MSP experience as a 3rd Line Engineer
The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed)
Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
01/06/2025
3rd Line IT Support Engineer - Horsham - £40,000 + Great Opportunity!
Role: 3rd Line IT Support Engineer
Location: Horsham
Salary: £35,000 - £40,000 + Benefits
Interviewing Immediately - Apply Now
My client are on the lookout for an experienced 3rd Line IT Support Engineer to join their growing IT team, you will be providing remote technical support across several clients of theirs.
Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Veeam, Azure and much more.
Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career!
Please do not waste any time and apply below, we are moving fast with this vacancy!
Benefit Package:
** Pension Scheme
** Paid Certifications
** Free Parking
** Hybrid Working After Probation
Essential Skills:
** Windows Server 2022
** Virtualisation
** Office 365 / Azure
** Networking - Firewalls/Routers/Switches
** Backup Experience
** MDM Intune
** Cisco
Requirements:
** 3+ years of current MSP experience as a 3rd Line Engineer
The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed)
Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
3rd Line IT Support Engineer - Horsham - £40,000 + Great Opportunity!
Role: 3rd Line IT Support Engineer
Location: Horsham
Salary: £35,000 - £40,000 + Benefits
Interviewing Immediately - Apply Now
My client are on the lookout for an experienced 3rd Line IT Support Engineer to join their growing IT team, you will be providing remote technical support across several clients of theirs.
Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Veeam, Azure and much more.
Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career!
Please do not waste any time and apply below, we are moving fast with this vacancy!
Benefit Package:
** Pension Scheme
** Paid Certifications
** Free Parking
** Hybrid Working After Probation
Essential Skills:
** Windows Server 2022
** Virtualisation
** Office 365 / Azure
** Networking - Firewalls/Routers/Switches
** Backup Experience
** MDM Intune
** Cisco
Requirements:
** 3+ years of current MSP experience as a 3rd Line Engineer
The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed)
Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
01/06/2025
3rd Line IT Support Engineer - Horsham - £40,000 + Great Opportunity!
Role: 3rd Line IT Support Engineer
Location: Horsham
Salary: £35,000 - £40,000 + Benefits
Interviewing Immediately - Apply Now
My client are on the lookout for an experienced 3rd Line IT Support Engineer to join their growing IT team, you will be providing remote technical support across several clients of theirs.
Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Veeam, Azure and much more.
Again, technical skills are a must, but we are looking for someone who can take ownership of a position and always looking to step up their IT career!
Please do not waste any time and apply below, we are moving fast with this vacancy!
Benefit Package:
** Pension Scheme
** Paid Certifications
** Free Parking
** Hybrid Working After Probation
Essential Skills:
** Windows Server 2022
** Virtualisation
** Office 365 / Azure
** Networking - Firewalls/Routers/Switches
** Backup Experience
** MDM Intune
** Cisco
Requirements:
** 3+ years of current MSP experience as a 3rd Line Engineer
The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on (phone number removed) to discuss in further detail. Alternatively, send your CV directly to me at (url removed)
Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, In Technology Group are fast becoming the UK's most influential IT recruitment company.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
18/12/2023
Full time
We are looking for a 2nd Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice.
We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients.
You should have at least 4 years working in a commercial IT Support environment - preferably within a Managed Service Provider. You must have an enthusiastic and ambitious attitude towards work, be someone who enjoys working with a variety of different technologies and who can hit the ground running.
You will be responsible for providing technical support for Enable Technology's Managed Service customers with the aim of fixing all incidents or escalating to the 3rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include:
Remote / On Site Support, Ticket management, Experience working in an ITIL environment.
Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired.
Email services (Exchange, Exchange Online, Mimecast, Gmail)
MDM Solutions (Intune, Jamf)
SharePoint Online and Teams setup and configuration
Microsoft Azure administration
Hosted Telephony
Windows Server, GPO, AD, File Servers and any other server roles.
Deployment and implementation of new workstations and network hardware across multiple remote sites.
General desktop support, Hardware\software diagnosis and break fix.
Windows OS 7,8 and 10
DNS, DHCP, TCP/IP, LAN, Routing, VPN and WAN.
Interest and exposure to security (Firewalls, Windows security – server and workstation)
If you feel you have the technical knowledge and experience stated, then please apply for the role ASAP.
What you can expect from us in return:
At Enable Technology, we think it's important to look after our employees. In addition to a competitive salary, supportive teams and a real chance to progress your career, we offer a range of benefits which include:
Holiday : 22 days' holiday rising to 25 days with length of service
Birthdays : A free day’s holiday on your birthday (or nearest Friday/Monday)
Hybrid Working : A minimum of 1 day per week home working
Socials: Quarterly work socials and weekly team lunches
Top tech : We don't just keep out services and solutions for our customers; that means best-of-breed software and hardware for all our staff
Training : A tailored training plan including official vendor certifications
Why choose a career with Enable Technology?
At Enable we have several goals. We're on a mission to become one of the UK's best and biggest MSPs and want to continue to grow. We're a leading Managed Service Provider and want to keep expanding our product portfolio and customer base. But most importantly of all, we want to continue to provide the very best technological solutions to our customers in order to help them achieve their business goals.
Enable recognises the importance in creating an environment that supports personal development to enable individuals to reach their full potential. With so many varied roles across the Company, an excellent Apprenticeship Scheme and various training and development programmes available, at Enable Technology the opportunities for growth are endless.
NO RECRUITERS PLEASE
Novus Property Solutions Limited
Stoke-on-trent, Staffordshire
Infrastructure & Cyber Engineer Novus Property Solutions is a dynamic, award winning property maintenance, refurbishment and new build specialist with more than 750 staff in 21 Locations across the UK providing a combination of local knowledge and national strength. We are a Social and Environmentally responsible family run business with a rich 124-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. We are seeking a tenacious and methodical Infrastructure & Cyber Engineer to join our support and infrastructure team, a fundamental role within our business you will highly experienced, to be able to support and maintain Microsoft servers within a virtualised estate. We are embracing hybrid working, so are flexible on your location, however, teamwork and collaboration is also important and therefore, a base within close proximity to our Head office location in Stoke-on-Trent. Summary - Infrastructure & Cyber Engineer Responsible for ensuring the Novus technology, data and information infrastructure remains highly available, secure and fit for purpose. Working alongside the Support Engineers to ensure escalations are resolved promptly and within SLA's. What we are looking for from the Infrastructure & Cyber Engineer Ensure the company's cloud and on-premise IT, telephony and data infrastructure remain highly available, secure and fit for purpose. Supporting and maintaining an Office 365 environment, including an endpoint MDM environment. Act as a point of escalation for the IT service desk providing 3rd line support to ensure escalations are resolved within SLA's. Taking actions based on the information from security scans and ensuring the infrastructure and systems are patched and up-to date. Ensuring all the companies' critical data is backed up. Performing regular disaster recovery tests Assisting in implementing the latest technologies including network infrastructure, on-premises solutions and cloud services. Liaise with client and partners to ensure secure network links and application interfaces are in place. Key Sills Relevant Experience of providing technical support on IT systems in a busy environment. Experience of server virtualisation is essential along with backup, recovery and replication. Windows 10 administration, deployment and troubleshooting experience. Working within an ITIL and ISO27001 environment. Excellent communication skills - both written and verbal If this is you then Novus Property Solutions have a great opportunity to build a successful career in a responsible and ambitious business. Applications are welcomed from all as we are an Equal Opportunities Employer. We are a socially and environmentally responsible national building and maintenance company. Please note that we do not require recruitment agency support with this role and speculative CVs will be treated as a direct application.
07/10/2021
Full time
Infrastructure & Cyber Engineer Novus Property Solutions is a dynamic, award winning property maintenance, refurbishment and new build specialist with more than 750 staff in 21 Locations across the UK providing a combination of local knowledge and national strength. We are a Social and Environmentally responsible family run business with a rich 124-year heritage, delivering a range of bespoke services and solutions to a wide variety of clients. We are seeking a tenacious and methodical Infrastructure & Cyber Engineer to join our support and infrastructure team, a fundamental role within our business you will highly experienced, to be able to support and maintain Microsoft servers within a virtualised estate. We are embracing hybrid working, so are flexible on your location, however, teamwork and collaboration is also important and therefore, a base within close proximity to our Head office location in Stoke-on-Trent. Summary - Infrastructure & Cyber Engineer Responsible for ensuring the Novus technology, data and information infrastructure remains highly available, secure and fit for purpose. Working alongside the Support Engineers to ensure escalations are resolved promptly and within SLA's. What we are looking for from the Infrastructure & Cyber Engineer Ensure the company's cloud and on-premise IT, telephony and data infrastructure remain highly available, secure and fit for purpose. Supporting and maintaining an Office 365 environment, including an endpoint MDM environment. Act as a point of escalation for the IT service desk providing 3rd line support to ensure escalations are resolved within SLA's. Taking actions based on the information from security scans and ensuring the infrastructure and systems are patched and up-to date. Ensuring all the companies' critical data is backed up. Performing regular disaster recovery tests Assisting in implementing the latest technologies including network infrastructure, on-premises solutions and cloud services. Liaise with client and partners to ensure secure network links and application interfaces are in place. Key Sills Relevant Experience of providing technical support on IT systems in a busy environment. Experience of server virtualisation is essential along with backup, recovery and replication. Windows 10 administration, deployment and troubleshooting experience. Working within an ITIL and ISO27001 environment. Excellent communication skills - both written and verbal If this is you then Novus Property Solutions have a great opportunity to build a successful career in a responsible and ambitious business. Applications are welcomed from all as we are an Equal Opportunities Employer. We are a socially and environmentally responsible national building and maintenance company. Please note that we do not require recruitment agency support with this role and speculative CVs will be treated as a direct application.
Recruit 121 are working exclusively with a long standing London based client to recruit 2 IT Engineers for the expanding IT Department. This is a great role if you have 2/3 years experience as a 2nd line engineer and especially if you have worked in schools. This role will both be rewarding and has the opportunity to progress. Job Purpose The IT Engineer is a pivotal role that will play a crucial part in the delivery of the 3 schools' IT systems and in the implementation of the IT strategy and vision. The IT Engineer will work collaboratively with other colleagues supporting the 3 schools and with a 3rd party IT service provider managing elements of the infrastructure. The IT engineer will be responsible for the support and management of all aspects of the school's computer network infrastructure & connected devices. The IT Engineer will be expected to take his/her own initiatives to resolve problems and propose solutions. He/she will also be involved in implementing projects and provide recommendations for improvement of the IT landscape of the schools. He/she will be responsible for providing excellent customer focussed IT support for users, high availability of secure IT systems & services to provide a high-quality service for staff and pupils. The responsibilities of the IT Engineer may change depending on schools' requirements. The IT Engineer will work in a matrix environment reporting to the schools' managements as well as to the compaines IT Management. Responsibilities Responsible for the IT function across the schools including the support, provision and maintenance of all the schools' IT systems, network, and communications infrastructure on a day-to-day basis. Managing and implementing IT Infrastructure, systems and processes such as provisioning and migrating servers, OS upgrades, database implementation Managing and maintaining the IT infrastructure consisting of Windows/Apple servers, virtual servers, storage devices, network switches and routers, WiFi network, firewall devices, Active/Open Directory and other systems Managing end-user hardware provisioning, updates, security, connectivity, and configuration (Windows 10/MacOS/iOS/Android). As the schools are mainly using Apple devices, network and servers, knowledge of Apple devices is mandatory Supporting (as and if required by the school), business critical solutions (SW and HW) including the school MIS (iSAMS) and safeguarding solutions (CPoms) and other applications (training will be provided) Providing end-user support and training regarding IT software, systems and processes to users in-person and remotely Managing 3rd party suppliers and ensure cost efficient procurement of hardware and services Contributing to decisions on IT budgeting as well as forecasting and recommendations on IT strategy Managing licences and support contracts on hardware and software Managing, maintaining and developing IT security and compliance policies Required qualifications and experience: Demonstrated experience as 2nd level IT engineer/system administrator in education sector preferred Experience in supporting users and pupils on daily basis Strong knowledge of End-user computing devices including HW/SW support, installation, configuration, and deployment of laptops, desktops, tablets and smartphones Strong knowledge of MDMs such as Jamf School, Meraki and inTune Good knowledge of Apple infrastructure and network services. Windows Server background with knowledge of AD, DNS, DHCP, VMware Knowledge of network device administration (switches, Wi-Fi devices, network controllers, routers) Knowledge of media Audio/Visual devices (Projectors, Interactive TVs) Networking knowledge -TCP/IP, DNS, VLAN, VPN, SSL & IPSec Knowledge of Google classroom and G Suite, Microsoft 365 Administration and Email support Web hosting - App Services, IIS, Apache, Cpanel, Wordpress, Domains (preferred) Security - Firewall, AV, WebFilters, Security policies Experience with VOIP Comms and other telephony beneficial Demonstrate good communication and organizational skills and proactive attitude Safeguarding Responsibilities To comply with safeguarding policies, procedures, and code of conduct To demonstrate a personal commitment to safeguarding and pupil/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required Package: Salary £30 -£35k Free Lunch Free Parking Bonus This is a fast moving role so please send in your CV's to be reviewed and to set up interviews in the next few weeks
06/10/2021
Full time
Recruit 121 are working exclusively with a long standing London based client to recruit 2 IT Engineers for the expanding IT Department. This is a great role if you have 2/3 years experience as a 2nd line engineer and especially if you have worked in schools. This role will both be rewarding and has the opportunity to progress. Job Purpose The IT Engineer is a pivotal role that will play a crucial part in the delivery of the 3 schools' IT systems and in the implementation of the IT strategy and vision. The IT Engineer will work collaboratively with other colleagues supporting the 3 schools and with a 3rd party IT service provider managing elements of the infrastructure. The IT engineer will be responsible for the support and management of all aspects of the school's computer network infrastructure & connected devices. The IT Engineer will be expected to take his/her own initiatives to resolve problems and propose solutions. He/she will also be involved in implementing projects and provide recommendations for improvement of the IT landscape of the schools. He/she will be responsible for providing excellent customer focussed IT support for users, high availability of secure IT systems & services to provide a high-quality service for staff and pupils. The responsibilities of the IT Engineer may change depending on schools' requirements. The IT Engineer will work in a matrix environment reporting to the schools' managements as well as to the compaines IT Management. Responsibilities Responsible for the IT function across the schools including the support, provision and maintenance of all the schools' IT systems, network, and communications infrastructure on a day-to-day basis. Managing and implementing IT Infrastructure, systems and processes such as provisioning and migrating servers, OS upgrades, database implementation Managing and maintaining the IT infrastructure consisting of Windows/Apple servers, virtual servers, storage devices, network switches and routers, WiFi network, firewall devices, Active/Open Directory and other systems Managing end-user hardware provisioning, updates, security, connectivity, and configuration (Windows 10/MacOS/iOS/Android). As the schools are mainly using Apple devices, network and servers, knowledge of Apple devices is mandatory Supporting (as and if required by the school), business critical solutions (SW and HW) including the school MIS (iSAMS) and safeguarding solutions (CPoms) and other applications (training will be provided) Providing end-user support and training regarding IT software, systems and processes to users in-person and remotely Managing 3rd party suppliers and ensure cost efficient procurement of hardware and services Contributing to decisions on IT budgeting as well as forecasting and recommendations on IT strategy Managing licences and support contracts on hardware and software Managing, maintaining and developing IT security and compliance policies Required qualifications and experience: Demonstrated experience as 2nd level IT engineer/system administrator in education sector preferred Experience in supporting users and pupils on daily basis Strong knowledge of End-user computing devices including HW/SW support, installation, configuration, and deployment of laptops, desktops, tablets and smartphones Strong knowledge of MDMs such as Jamf School, Meraki and inTune Good knowledge of Apple infrastructure and network services. Windows Server background with knowledge of AD, DNS, DHCP, VMware Knowledge of network device administration (switches, Wi-Fi devices, network controllers, routers) Knowledge of media Audio/Visual devices (Projectors, Interactive TVs) Networking knowledge -TCP/IP, DNS, VLAN, VPN, SSL & IPSec Knowledge of Google classroom and G Suite, Microsoft 365 Administration and Email support Web hosting - App Services, IIS, Apache, Cpanel, Wordpress, Domains (preferred) Security - Firewall, AV, WebFilters, Security policies Experience with VOIP Comms and other telephony beneficial Demonstrate good communication and organizational skills and proactive attitude Safeguarding Responsibilities To comply with safeguarding policies, procedures, and code of conduct To demonstrate a personal commitment to safeguarding and pupil/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required Package: Salary £30 -£35k Free Lunch Free Parking Bonus This is a fast moving role so please send in your CV's to be reviewed and to set up interviews in the next few weeks
We are currently looking for an experienced, motivated, and enthusiastic individual to join our Infrastructure team to support 400+ employees across several sites. The role offers the opportunity for hybrid working in a flexible service.
The successful application will be required to: -
Provide specialist design, configuration, implementation, and ongoing support of ICT infrastructure
Provide technical lead, support and resource to ICT projects and work packages
Have a strong analytical and problem-solving mindset, delivering excellent 3rd Line customer support across a multitude of areas, Server and Storage, Active Directory, Cloud Infrastructure Technologies, Networks and User Endpoint Environments.
Be able to work independently or as a team player, work under your own initiative, think on your feet and be able to deal with multiple issues at once.
Possess good written and verbal communication skills and be comfortable engaging with all stakeholders including our support team, suppliers and third-party vendors.
Qualifications in a relevant field.
Key skills & experience:
Demonstrable experience working directly with some or all the technologies below:
Cloud Infrastructure Technologies – Azure, AWS, Office 365
Application Delivery Platforms including Citrix and RDS
Microsoft Server and Endpoint Operating Systems (Up to and including Windows Server 2019, Windows 10, iOS and Android) including OS install configuration and MDT
Microsoft WSUS, Intune MDM
Microsoft Exchange Online
Microsoft Domain Services including on-premise Active Directory, Azure AD, DNS, TCP/IP, NPS, DHCP, file and print services, DFS, Conditional Access and Group Policy management
VMware experience
SAN Storage Solutions
Anti-virus solutions
Network vendor technologies including SD-WAN, MPLS
PowerShell and VBScript scripting
VoIP technologies including Cisco and Microsoft Teams
Backup technologies including Veeam
Demonstrated experience and strong aptitude for creating documentation of designs and solutions
Good working knowledge of networking, troubleshooting with Cisco and HPE switches would be advantageous along with Fortinet firewalls
Proficient with disaster recovery concepts and implementation
Hands on experience of supporting Operational activities, monitoring & troubleshooting in all areas of Windows, Storage Backup infrastructure and user endpoint devices.
For an informal discussion please contact David Strong on 01228 817298 or David.Strong@carlisle.gov.uk
We offer an excellent benefits package with flexible working, a generous pension scheme and fabulous development opportunities.
For further details and an application form please visit our website www.carlisle.gov.uk/Jobs
The closing date for applications is 12 noon on Friday 22 October 2021 and interviews are anticipated to take place week commencing 8 November 2021.
01/10/2021
Full time
We are currently looking for an experienced, motivated, and enthusiastic individual to join our Infrastructure team to support 400+ employees across several sites. The role offers the opportunity for hybrid working in a flexible service.
The successful application will be required to: -
Provide specialist design, configuration, implementation, and ongoing support of ICT infrastructure
Provide technical lead, support and resource to ICT projects and work packages
Have a strong analytical and problem-solving mindset, delivering excellent 3rd Line customer support across a multitude of areas, Server and Storage, Active Directory, Cloud Infrastructure Technologies, Networks and User Endpoint Environments.
Be able to work independently or as a team player, work under your own initiative, think on your feet and be able to deal with multiple issues at once.
Possess good written and verbal communication skills and be comfortable engaging with all stakeholders including our support team, suppliers and third-party vendors.
Qualifications in a relevant field.
Key skills & experience:
Demonstrable experience working directly with some or all the technologies below:
Cloud Infrastructure Technologies – Azure, AWS, Office 365
Application Delivery Platforms including Citrix and RDS
Microsoft Server and Endpoint Operating Systems (Up to and including Windows Server 2019, Windows 10, iOS and Android) including OS install configuration and MDT
Microsoft WSUS, Intune MDM
Microsoft Exchange Online
Microsoft Domain Services including on-premise Active Directory, Azure AD, DNS, TCP/IP, NPS, DHCP, file and print services, DFS, Conditional Access and Group Policy management
VMware experience
SAN Storage Solutions
Anti-virus solutions
Network vendor technologies including SD-WAN, MPLS
PowerShell and VBScript scripting
VoIP technologies including Cisco and Microsoft Teams
Backup technologies including Veeam
Demonstrated experience and strong aptitude for creating documentation of designs and solutions
Good working knowledge of networking, troubleshooting with Cisco and HPE switches would be advantageous along with Fortinet firewalls
Proficient with disaster recovery concepts and implementation
Hands on experience of supporting Operational activities, monitoring & troubleshooting in all areas of Windows, Storage Backup infrastructure and user endpoint devices.
For an informal discussion please contact David Strong on 01228 817298 or David.Strong@carlisle.gov.uk
We offer an excellent benefits package with flexible working, a generous pension scheme and fabulous development opportunities.
For further details and an application form please visit our website www.carlisle.gov.uk/Jobs
The closing date for applications is 12 noon on Friday 22 October 2021 and interviews are anticipated to take place week commencing 8 November 2021.
My client is looking for Support Engineer to be responsible for providing predominantly 2nd/3rd line software and hardware support to a broad range of end clients. Working as part of a small team this role is to ensure support requests are effectively managed throughout their lifecycle, providing business users with timely solutions and excellent customer service. Central to this is the IT Helpdesk team who provide day to day support to the users in person and online. This role is primarily is focused around on-site support where remote support is not possible. Key Duties * Providing an excellent customer service to clients. * Resolving helpdesk queries and tickets. * Schedule appointments, prepare presentations, demonstrate equipment. * Develop solutions that demonstrate value added benefits to customers. * Listen and understand customer needs and requirements with high priority on customer satisfaction. * Maintain knowledge of company and competitor's equipment. * Assist with configuration, support, servicing, and repairs of ICT equipment used across sites. * Provide support for IT systems such as Office 365, Outlook, Windows 10, website, internet, MS Office etc. * Monitor, respond and resolve tickets logged, escalating complex issues as appropriate, as well as proactively identifying and resolving issues. * Document all faults and resolutions, accurately and systematically to meet standards and ensure that all user problems are escalated appropriately, and users are informed on progress. * Configure, test, deploy and troubleshoot a varied range of software applications from standard business applications to more specialist software. Candidate Profile Advanced communication skills to be used in writing, presentations, general customer interactions, and with internal company management. Command of English as 1st language is a must. * Enthusiasm and positive attitude. Ability to pay attention to detail & manage multiple ongoing client engagements. * Ability to perform under pressure and work well in a team environment. * Must have the ability to work remotely and the discipline to be successful without direct supervision. Independent self-starter attitude with a strong work ethic. * Must have a driver's licence and have their own method of transportation. * MUST BE LOCAL TO North West London. Skills Required * Navigating around using both Windows and Apple Mac computer operating systems. * Basic Knowledge of IP/SIP telephony architecture and Data Networking. * Google Suite, Sharepoint, Intune experience is required Other Desired Skills * Windows Server 2016 - 2019. * Windows 10 Professional. * Office365 management. * Microsoft Exchange administration. * DHCP / DNS administration. * Microsoft Active Directory Domain. * Advanced networking (VPN's). * Antivirus. * Azure/AWS. * Network patching (cabling). * Book analogue line and broadband/ethernet installations/migrations. * MDM product set-up and deployment. Company Overview My client is a small boutique company that provides VOIP, Broadband, Mobile and general IT support to clients across London from various backgrounds.
10/09/2021
Full time
My client is looking for Support Engineer to be responsible for providing predominantly 2nd/3rd line software and hardware support to a broad range of end clients. Working as part of a small team this role is to ensure support requests are effectively managed throughout their lifecycle, providing business users with timely solutions and excellent customer service. Central to this is the IT Helpdesk team who provide day to day support to the users in person and online. This role is primarily is focused around on-site support where remote support is not possible. Key Duties * Providing an excellent customer service to clients. * Resolving helpdesk queries and tickets. * Schedule appointments, prepare presentations, demonstrate equipment. * Develop solutions that demonstrate value added benefits to customers. * Listen and understand customer needs and requirements with high priority on customer satisfaction. * Maintain knowledge of company and competitor's equipment. * Assist with configuration, support, servicing, and repairs of ICT equipment used across sites. * Provide support for IT systems such as Office 365, Outlook, Windows 10, website, internet, MS Office etc. * Monitor, respond and resolve tickets logged, escalating complex issues as appropriate, as well as proactively identifying and resolving issues. * Document all faults and resolutions, accurately and systematically to meet standards and ensure that all user problems are escalated appropriately, and users are informed on progress. * Configure, test, deploy and troubleshoot a varied range of software applications from standard business applications to more specialist software. Candidate Profile Advanced communication skills to be used in writing, presentations, general customer interactions, and with internal company management. Command of English as 1st language is a must. * Enthusiasm and positive attitude. Ability to pay attention to detail & manage multiple ongoing client engagements. * Ability to perform under pressure and work well in a team environment. * Must have the ability to work remotely and the discipline to be successful without direct supervision. Independent self-starter attitude with a strong work ethic. * Must have a driver's licence and have their own method of transportation. * MUST BE LOCAL TO North West London. Skills Required * Navigating around using both Windows and Apple Mac computer operating systems. * Basic Knowledge of IP/SIP telephony architecture and Data Networking. * Google Suite, Sharepoint, Intune experience is required Other Desired Skills * Windows Server 2016 - 2019. * Windows 10 Professional. * Office365 management. * Microsoft Exchange administration. * DHCP / DNS administration. * Microsoft Active Directory Domain. * Advanced networking (VPN's). * Antivirus. * Azure/AWS. * Network patching (cabling). * Book analogue line and broadband/ethernet installations/migrations. * MDM product set-up and deployment. Company Overview My client is a small boutique company that provides VOIP, Broadband, Mobile and general IT support to clients across London from various backgrounds.
An exciting opportunity for an experienced 2nd/3rd Line Desktop support Engineer has arisen with one of my clients based in Radlett on a permanent basis to cover one singular site 4 days a week and 2 additional remotes site the remaining day.
Candidates looking apply MUST have experience of working within unstructured and varied environment where you will need to turn your hand to a broad range of desktop tickets, from user set ups to Mobile Device Management. The successful candidate will also have experience of the following technologies – Windows 10, AV, MDM, Filtering Systems, PowerShell and Active Directory.
This is a brilliant opportunity to work with a client that champions learning and development and will give whoever the successful candidate may be a brilliant platform to expand and develop their knowledge base with new and innovative technologies.
Salary - £28,000 + Excellent Benefits
Location – Radlett + 2-3 other sites
29/10/2018
An exciting opportunity for an experienced 2nd/3rd Line Desktop support Engineer has arisen with one of my clients based in Radlett on a permanent basis to cover one singular site 4 days a week and 2 additional remotes site the remaining day.
Candidates looking apply MUST have experience of working within unstructured and varied environment where you will need to turn your hand to a broad range of desktop tickets, from user set ups to Mobile Device Management. The successful candidate will also have experience of the following technologies – Windows 10, AV, MDM, Filtering Systems, PowerShell and Active Directory.
This is a brilliant opportunity to work with a client that champions learning and development and will give whoever the successful candidate may be a brilliant platform to expand and develop their knowledge base with new and innovative technologies.
Salary - £28,000 + Excellent Benefits
Location – Radlett + 2-3 other sites
