13 jobs found

2nd Line Support Tonbridge Up to £35k Hours: Monday - Friday, 8:30am - 5:30pm (with overtime paid for additional project work) Do you enjoy solving technical challenges and supporting people with their IT?Are you ready to take that next step in your career in 2nd Line Support?Would you like to work in a collaborative, friendly team that values both hard work and enjoying what you do? If that sounds like you, this could be a great opportunity. We are working with a well-established IT Managed Service Provider that continues to grow steadily, bringing on new customers and expanding their service desk team. They are looking for an experienced 2nd Line Support Engineer to join their team. What you will be doing Providing 2nd Line remote and onsite support to a wide range of customers Acting as an escalation point for 1st Line engineers Assisting with installations and project work across core technologies Prioritising and resolving tickets in line with SLAs Creating and maintaining technical documentation Contributing to the Out of Hours rota when required What they're looking for Ideally, experience working in an MSP or IT service environment A confident communicator with excellent customer service skills Strong troubleshooting and problem-solving ability Experience at 2nd Line level with most of the following: Microsoft 365, SharePoint, MS Desktop (Windows 7-11), MS Server () Hyper-V, VMware, Azure Networking (Switches, Routers, Firewalls - WatchGuard preferred), DHCP, DNS Active Directory, Antivirus, Printers MS Office (2010/365) Full UK Driving License is essential What's in it for you? This company looks after their team and genuinely values their people. Here's what you can expect: A people-first culture - fair pay, annual salary reviews, Christmas bonuses, and cost-of-living adjustments when needed Flexibility - supportive of life outside of work, including paid family leave days when needed Development - paid training and clear progression opportunities, with your salary increasing as your skills do A positive, team-focused environment - where achievements are celebrated and the occasional pizza-fuelled afternoon keeps things fun

2nd Line Support Analyst Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team? About the Role As our IT Support Engineer, you'll report directly to the IT Manager and play a key role in maintaining and improving our IT systems and services. You'll provide support across Servers, desktops, laptops, tablets, mobile devices, and applications (including MS Office), while also getting involved in specialist software and infrastructure with exposure to Azure cloud. This is a varied role where no two days are the same - from logging and resolving helpdesk tickets, to site setups, Active Directory management, and ensuring our compliance standards are met. You'll also spend at least one day a week on-site at one of our construction projects, making sure IT services run smoothly. Key Responsibilities Provide 1st and 2nd line IT support for hardware, software, and applications. Manage and escalate issues to 3rd line support or external suppliers where required. Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia. Maintain and improve IT documentation, ensuring compliance with standards (PCI DSS, Cyber Essentials, GDPR). Assist with site setups, network infrastructure, and mobile phone provisioning. Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools. Travel to sites (minimum one day per week) to provide and maintain IT services. What We're Looking For Hands on experience within an IT support/service role. Hands on exposure to Exchange 365, Mimecast, Azure would be great Strong working knowledge of MS Office, including Access and SharePoint. A problem-solver with excellent customer service skills. A confident communicator who enjoys working as part of a team. Full UK driving licence (manual) and own car. Right to work in the UK.

£28,851 - £33,843 Maidstone/Coldharbour Permanent, Full time 37 hours per week   An opportunity to join our 2nd / 3rd line IT Support Team (End User Computing Team) has arisen, working across a wide sway of technologies and applications on the Windows 10 Operating System.  Gaining a wide exposure to the latest hardware and software.  Managing, supporting, installing, and fixing a wide variety of workstations and laptop devices, their operating system, software, and the Office 365 suite.          We are seeking a highly motivated individual to join the EUC Support team in Kent.  The role is supporting our officers and staff IT requirements across both Kent and Essex Police force, via remote software, MS Teams, phone and face to face.  Supporting front line officers and staff is vitally important, so patience, tact and positivity is required, to put our operational officers at ease and be able to work through their problems with them.  Working for a collaborative department, you may be required to travel to other Police sites within county, therefore a valid driving licence is essential. In your application, please evidence your experience in: Supporting and using Windows 10 Operating System and laptop / workstation diagnostic skills Effective communication skills, preferably gained within a customer service environment Knowledge of the main key Microsoft Office applications including the Office 365 suite Driving Licence Please also evidence if you have any understanding or knowledge of the following desirable areas in your application for this role: Knowledge of Microsoft Active Directory which oversees all users and devices in a Windows environment. An understanding of basic networking principles and diagnostic skills. Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems. An understanding of the principles of Information Technology Infrastructure Library (ITIL) in a support services arena. The role requires working at a fixed site. Currently the designated contractual workplace for this role is located at Kent Police Sutton Road Maidstone but please be aware that this location is potentially moving to Coldharbour in the near future.   Please note that any excess travel costs from the existing contractual workplace to any future contractual workplace will not be paid and applicants are advised to take potential travel mileage increases into consideration when deciding to apply.       The role is Standard Office hours Monday to Friday with an out of hours on call rota. If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you. We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics. Please also include your CV as part of your application.  For further information regarding the role, please contact Ashley.steel@kent.police.uk Closing Date: 13 March 2023.

On-Site Support Engineer Company: A cloud consultancy is currently hiring an On-Site Support Engineer to be situated at a FTSE 250 corporation client site who are based in the City of London on a permanent contract basis paying up to £30,000 + Bonus + Training. This a fantastic opportunity to be based in a highly prestigious organisation within a small IT Department supporting over 100 users. There will be opportunities to gain experience on a number of small scale projects such as cloud migrations and upgrades. On occasions, you will be required to return to our client site in Bromley but will be given an oyster card to cover all your travel costs to and from the City. Role: This is a Front line call resolution for all IT related issues to the internal business and its external teams in other buildings assisting VPs and general members of staff within a professional services / financial services environment. The chosen service desk engineer will be responsible for desktop, laptop and application standardisation, design, provision and support. The chosen Service Desk Engineer will support and administer Windows Active Directory, Office 365 and Exchange environments. They will also gain exposure to Intune, VMware and TCP/IP networking protocols. Technical experience: • Extensive hands-on experience specifying/configuring/troubleshooting user and customer issues in a changing Windows Desktop and Server environment. • Extensive experience of supporting and administrating Windows 7/8/10 Active Directory 2008/12/16, Office 365+Exchange • Ability to provide hands on 1st, and 2nd level support for general IT operational requirements problems, and issues for end users and customers face to face and remotely • Sound Networking knowledge of DNS/DHCPTCP/IP, networking and basic firewall knowledge • Cloud understanding Azure / AWS • VMware, VSphere highly advantageous. • Financial application would be advantageous Package: • Up to £30k basic salary • 10-15% bonus • Oyster card • Courses • Holiday Entitlement On-Site Support Engineer

Role: 2nd Line Support & Pre-Sales Engineer - Microsoft Location: South East London / Kent Salary - Up to £40,000 DOE Plus benefits Great opportunity to join a growing and ambitious IT reseller with a drive to develop a managed services business stream and help define our cloud offerings. My client works closely with the likes of HPE, Dell EMC, VMware, Microsoft and many others. Their expertise is in servers, storage and virtualisation. Joining a small and focused team you will have a lot of opportunity to develop new skills and take a leading role in the managed services business. Job Role In this role you could be involved in a number of different functions, providing great variety within the position. There are two main functions, one is supporting the sales team technically, helping design customer solutions, verifying quotations technically and dealing with suppliers. The second is managing and supporting customers environments remotely. This would primarily focus around Microsoft technologies. Experience of the following technologies are required Microsoft Windows Server 2012 and above skills, including Active Directory Microsoft Hyper-V Experience of Microsoft SharePoint Experience of backup solutions like Veeam Experience of Microsoft SQL server Knowledge of Microsoft SCCM a bonus Knowledge of Microsoft Intune and Autopilot a bonus Knowledge of Microsoft Azure or AWS a bonus Knowledge of Office 365 VMware ESX design, installation and administration would be a bonus Continuum RMM experience would be a benefit (now Connectwise) Proven experience in troubleshooting and resolution Good time management skills, self-disciplined, can work as a team and independent Excellent communication skills, written and verbal Basic Networking knowledge, to cover DNS, Routing and Firewall's Outline of Tasks - 95% remote may require several Onsite visits per Customer per Quarter Creating Gold images for specific teams to be rolled out (Staff and Contractors) Patch Management of Windows environments Patching of Physical Hardware that manages the environment Creating shares and providing access roles based on employee access level Daily monitoring and management of a Windows environments Creating LUN's and sharing them out to relevant VM's May require some out of hours work Windows 10 and Windows Server Log analysis for fault finding Monitoring backups on a daily and weekly basis Management of various Firewall solutions Travel The role is office based primarily at my clients office nr Dartford. You will be required to work on customer sites, travel to customer meetings, training and supplier events.

Entry 1st Line IT Engineer Erith Managed Services £18-20,000 The Atlas Recruitment Group are currently hiring for a 1st Line Support Engineer to join an established managed service provider based in Erith with strong work ties to the local area as well as UK wide. This organisation also offer bespoke software development to their customers so it's a varied technical environment and your work will primarily be on-site with a selection of customers providing 1st line support however there may be an occasional need to be office based. You will be primarily based on-site at one of their customers in Erith alongside a Senior Engineer so a Driving License and being local to the area is ideal. This is a great opportunity for someone with a good foundation knowledge in IT Support or someone who has been in the industry for 6-12 months. You will be working within a Windows based environment providing 1st and occasional 2nd line support to a wide range of end users and utilising Active Directory, Group Policies, Exchange, O365 and more. Key Requirements: - Be the first point of contact for customers who need to raise a technical issue Answering queries and resolving issues over the phone, email, and deskside support Logging and resolving tickets as swiftly and efficiently as possible If you are unable to resolve a technical issue, pass through to senior members of the team Manage multiple tickets at one time This role will pay a starting salary of £18-20,000 + a company benefits package. If you would be interested in finding out more about this opportunity, please click 'APPLY' along with your most recent CV and we'll be in contact as soon as possible.

2nd Line Support Engineer Ashford £24-27k VR/03013R Our client continually strives to become the industry leading IT support company in the Southeast but with a focus on customer service of the very highest levels. As one of Kent leading managed service providers, they are now recruiting for a 2nd Line IT Support Engineer due to sustained growth and success. This role is primarily a service desk-based role at either HQ in Ashford or working from home, however you may from time to time be despatch to customer site. Due to the recent growth of the company, they are seeking out ambitious, motivated and driven individuals to join the team and share in the successes. They offer a fantastic opportunity for an individual to build and develop not only a job but a career within an exciting and dynamic organisation. Their client portfolio is wide and diverse, strong and loyal as valued and key strategic partner. The company ethos is all about long term retention, client care and ensuring core values are always first. The Role Provide 1st and 2nd Line IT Support to the client base o Microsoft desktop and server environments o Hosted environments such as O365 and Azure o Infrastructure such as switching and routing Ability to diagnose and resolve support queries within customer SLAs Ensure customer service levels are maintained Work to ensure you not only achieve your KPIs and PDPs but excel at them Work proactively to ensure prompt resolution of support cases with the highest possible levels of customer satisfaction Answer incoming phone calls and accurately raise, update and close support tickets Requirements Ideally have experience in an MSP Have excellent communication skills, verbally and written Have a good attention to detail Be able to follow process and procedures as needed Have a natural problem-solving mindset Ability to organise, prioritise and manage own workload Experience with various versions of Windows desktop operating systems Windows Server environment experience involving administration, troubleshooting, maintenance and backup/restore Good understanding of IP routing and switching MS Office 365 and Azure knowledge Collaborate with partners and third-party companies to effectively resolve problems. Benefits Competitive Salary Generous Overtime rates Starting holiday allowance at 25 days Benefit package including life cover while in service Fun and relaxed working environment Regular company team building activities and meals

2nd Line Desktop Project Engineer Ashford £24-27k VR/03012R Our client continually strives to become the industry leading IT support company in the Southeast but with a focus on customer service of the very highest levels. As one of Kent leading managed service providers, they are now recruiting for a 2nd Line IT Support Engineer due to sustained growth and success. This role is primarily a mobile service engineer role covering all our client base throughout the Southeast of the UK along with office and workshop duties at HQ in Ashford Due to the recent growth of the company, they are seeking out ambitious, motivated and driven individuals to join the team and share in the successes. They offer a fantastic opportunity for an individual to build and develop not only a job, but a career within an exciting and dynamic organisation. Their client portfolio is wide and diverse, strong and loyal as valued and key strategic partner. The Role The company ethos is all about long-term retention, client care and ensuring core values are always first. · Provide onsite based desktop deployments, rollouts and break-fix engineering to the client base o Microsoft desktop environments o Connecting to hosted environments such as O365 and Azure o Connecting to onsite Servers and AD environments · Basic infrastructure such as switching and routing installation · Providing support on larger IT project rollouts to the senior line team as required · Work on PCs, laptops and other end user devices in the workshop for reloads and or repairs · Ensure customer service levels are maintained · Accurately log all activities into central helpdesk and report back to line manager · Work to ensure you not only achieve your KPIs and PDPs but excel at them · Work proactively to ensure prompt resolution of installs with the highest possible levels of customer satisfaction · Answer incoming phone calls and accurately raise, update and close calls when in the office Requirements · Ideally have experience in an MSP · Have excellent communication skills, verbally and written · Put Customer service at the highest priority · Desktop and Laptop software and hardware knowledge - Windows 10, Office 365, etc. · Have a good attention to detail · Be able to follow process and procedures as needed · Have a natural problem-solving mindset · Ability to organise, prioritise and manage own workload · Basic understanding of IP Routing and Switching · MS Office 365 knowledge Benefits · Company Vehicle · Company Mobile Phone · Company Laptop Computer · Competitive Salary · Good Overtime rates · Generous starting holiday allowance at 25 days · Benefit package including life cover while in service · Fun and relaxed working environment · Regular company team building activities and meals

Lloyds is transforming and needs curious minds to help define and influence that change. We're looking for people with new perspectives and the confidence to share them, so come and join us. Second-line Technical Specialist 6 month FTC London About Us Lloyds is the worlds leading insurance and reinsurance marketplace. Yet the world is changing, and Lloyds is changing too nimbler, faster, and able to offer customers and employees more products, services and insights supported by technology, innovation and the continuing desire to protect people, businesses and communities. Lloyds is where you can bring your future to life. Technology will drive business value for Lloyds of London and its customers by delivering effective and efficient IT services that embrace innovation for competitive advantage, whilst leveraging its global scope to standardise and integrate platforms and secure the highest value from strategic partnership through optimal sourcing. The Role The role of the 2nd Line technical specialist is based within the Support function within Operations. The role addresses tasks focusing primarily on the day to day operational incidents and service requests related to Workstation, Server, Messaging and Azure Cloud services (IAAS / PAAS / SAAS) which have been escalated from the IT Service Desk Responsibilities The day to day resolution of incidents or effecting approved changes covering items such as email, servers, backups and storage management to meet SLAs. Supporting the day to day operations in the context of business as usual (BAU). Secure and maintain server-based applications within the Windows Server 2012/2016/2019, Microsoft Office365, Veritas NetBackup environment, Azure IAAS environments, PAAS services and troubleshooting SAAS services. Escalation point for Win10 client, Direct Access and business applications Microsoft Operational toolsets use and knowledge of SCCM Monitor daily performance to identify server / service management problems and availability using appropriate software tools. Use appropriate tools to analyse, identify and resolve technical problems. Implement approved standard server solution, upgrades, enhancements and conversions. Maintain security, integrity and business resilience controls and documents. Gain knowledge on emerging tools, techniques and technologies. Producing good quality and timely documentation for all Server Operations tasks. Ensure all activities are carried out within defined processes and procedures Skills Conceptual Thinking Acquiring understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences Cross-Functional and Inter-Disciplinary Awareness Understanding the needs, objectives and constraints of those in other disciplines and functions Flexibility Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly Information Acquisition Identifying gaps in the available information required to understand a problem or situation and devising means of remedying such gaps Organisational Awareness Understanding the hierarchy and culture of own, customer and supplier organisations and being able to identify the decision makers and influencers Application Systems Proficient in the application of automated systems to the support of specific business functions or processes Operating Infrastructure Proficient in knowledge of one or more IT infrastructure disciplines (hardware, databases, operating systems, local area networks etc) used within own organisation Configuration Management Aware of the control and management of IT assets (or configuration items) including hardware, software, documentation, services, suppliers and network facilities by the use and application of strict change management and recording Customer Service Techniques Proficient in Techniques for ensuring that full account is taken of customers real and stated needs in the delivery of products and services Knowledge Experience of working in a support capacity in a hands-on role, providing support to both internally developed and third party provided applications and Infrastructure. Awareness of the ITIL framework, specifically Change and Configuration Management Experience of working within Windows Server 2012/2016/2019, Microsoft Office365, Veritas NetBackup environment, Azure IAAS environments, PAAS services and troubleshooting SAAS services. Active Directory Management Experience in deploying into Azure cloud environment(s) Managing servers / services within Azure Experience Must have SCCM knowledge Must be AZ900 certified (Azure Fundamentals) Preferable if AZ104 certified (Azure Administration) Desirable to have working knowledge of DELL PowerEdge Rack & HP Blade Servers Must be competent in building and managing Windows Server 2012/2016/2019 As the successful candidate, you can expect to be rewarded with a competitive salary, and an enviable range of benefits. Realise your professional ambitions as part of an organisation that is trusted to solve some of the worlds most complex problems in an environment that puts a focus on investing in human progress. Please be aware that the recruitment process will comprise of a number of steps, your CV will be reviewed by our Recruitment team and if successful you will be invited to attend a telephone interview, followed by a more in-depth video interview. We want to make sure we do all we can to make this a really positive experience for you. Please click the following link which will take you through a simple process to identify any adjustments or additional support we can provide beforehand or on the day. Please note, clicking on this link does not register your application for the vacancy, you will need to click on the apply button on the top of the advert to complete your application form.

Network Systems Administrator VR/01819RR Location: Ashford Salary: £28k - £30k Building on the role of a 2nd line engineer, this role moves into a more complex area of troubleshooting / configuration of networks and a Windows server environment. Thinking on their feet, they will be able to apply generic problem solving capabilities to different areas of I.T, to provide high end support and analysis of issues. Able to apply a diverse mind-set and hard-working ethic, the experience required (but not limited to) is: Windows Server Deployment, Exchange/IIS Administration, CISCO Network configuration (Routing/Switches/VLAN/VPN), proficient knowledge of TCP/IP/Multi-platform DNS. You will be able to manage your own workload, have a genuine passion for I.T and a team player. KEY DUTIES • Provide Support for customers via telephone, email and online tickets. • Support, maintain, and improve customer service. • Provide accurate and timely diagnosis and rectification of customer faults in a timely manner and within SLA’s. • Resolve or escalate problems and service requests according to established procedures • Manage own workload • Deal with escalated tickets within Helpdesk • Work with partners and third party companies to resolve problems. • Problem Solve and Resourceful, utilising Technical libraries. • Troubleshoot technical issues in a highly efficient way. • Assist with Network Consultation / Deployment and Site Provisioning • Network Planning / Design and Implementation across different platforms • Provide on-site and remote support for all issues. • Help and Assist with internal training. • Be aware of polices in place and ensure a mature approach is followed. • Provide a very high standard of customer service to our customers. ESSENTIAL TECHNICAL REQUIREMENTS • Microsoft Windows (All versions) experience to a high level (Troubleshoot and effectively resolve issues by research / using knowledge bases in a confident way) • Active Directory (Security Groups, Administration, GPO) • Windows Server Environment - troubleshooting, patching, resolving. • Office 365 Administration • Router maintenance (Wireless configuration, Install and setups) • Windows Server Maintenance • Systems Administration • Hardware Maintenance • DNS Management (Internal and External, multi-platform) • Cloud Experience • CISCO (CCNA) Networking / Management • CISCO ASA • VPN / VLAN Setup (Multi-Platform) • OSI Understanding • TCP / IP Networking ESSENTIAL PERSONAL EXPERIENCE • Excellent communication skills and telephone manner. • Ability to follow procedures and mindful of attention to detail. • Able to make progress with minimal supervision • Ability to work consistently in a dynamic and sometimes high pressure environment. • Ability to Problem solve and think on feet • Ability to Manage own workload with minimal supervision • Ability to approach problems with a dynamic thought process. • Experience working within a service desk environment. • Fluent English. DESIRABLE • AERONET / CISCO Wireless Controllers • Knowledge of TCP/IP and OSI • Site Experience • Networking Experience • Server Deployment Experience

IT Support Analyst - London - £25,000 to £30,000 Are you looking for your next IT career move? Do you have a passion for technology and want to work within a fast growing, global organisation? We are currently recruiting for a 2nd line support engineer based in our London office. You will be part of a two person team, supporting the day to day running IT needs of over 1000 global staff. We can offer competitive salary, structured career development plans, first class training and a vibrant company culture. Responsibilities: * Logging and resolving IT service desk tickets (via face to face / remotely / telephone) * Setting up and configuring of hardware and software * Processing desk moves and personnel change requests * Manage IT inventory * Mentoring 1st line analysts Experience: * 2+ year's commercial experience working in a 2nd line support role * BSc degree in IT (preferred) * Passionate about technology * Excellent communication skills * Technical certifications such as A+, Network+ OR MCPs (preferred) * Windows server (Apply online only) * Office 365 If you are interested, please send your CV OR call me on (Apply online only). Interviews will take place this week! IT / IT recruitment / IT analyst / Support Analyst / support / 1st line support / 2nd line support / windows server / office 365 / infrastructure / London / essex / kent / surrey / hardware / software

Network Systems Administrator VR/01819RR Location: Ashford Salary: £28k - £30k Building on the role of a 2nd line engineer, this role moves into a more complex area of troubleshooting / configuration of networks and a Windows server environment. Thinking on their feet, they will be able to apply generic problem solving capabilities to different areas of I.T, to provide high end support and analysis of issues. Able to apply a diverse mind-set and hard-working ethic, the experience required (but not limited to) is: Windows Server Deployment, Exchange/IIS Administration, CISCO Network configuration (Routing/Switches/VLAN/VPN), proficient knowledge of TCP/IP/Multi-platform DNS. You will be able to manage your own workload, have a genuine passion for I.T and a team player. KEY DUTIES • Provide Support for customers via telephone, email and online tickets. • Support, maintain, and improve customer service. • Provide accurate and timely diagnosis and rectification of customer faults in a timely manner and within SLA’s. • Resolve or escalate problems and service requests according to established procedures • Manage own workload • Deal with escalated tickets within Helpdesk • Work with partners and third party companies to resolve problems. • Problem Solve and Resourceful, utilising Technical libraries. • Troubleshoot technical issues in a highly efficient way. • Assist with Network Consultation / Deployment and Site Provisioning • Network Planning / Design and Implementation across different platforms • Provide on-site and remote support for all issues. • Help and Assist with internal training. • Be aware of polices in place and ensure a mature approach is followed. • Provide a very high standard of customer service to our customers. ESSENTIAL TECHNICAL REQUIREMENTS • Microsoft Windows (All versions) experience to a high level (Troubleshoot and effectively resolve issues by research / using knowledge bases in a confident way) • Active Directory (Security Groups, Administration, GPO) • Windows Server Environment - troubleshooting, patching, resolving. • Office 365 Administration • Router maintenance (Wireless configuration, Install and setups) • Windows Server Maintenance • Systems Administration • Hardware Maintenance • DNS Management (Internal and External, multi-platform) • Cloud Experience • CISCO (CCNA) Networking / Management • CISCO ASA • VPN / VLAN Setup (Multi-Platform) • OSI Understanding • TCP / IP Networking ESSENTIAL PERSONAL EXPERIENCE • Excellent communication skills and telephone manner. • Ability to follow procedures and mindful of attention to detail. • Able to make progress with minimal supervision • Ability to work consistently in a dynamic and sometimes high pressure environment. • Ability to Problem solve and think on feet • Ability to Manage own workload with minimal supervision • Ability to approach problems with a dynamic thought process. • Experience working within a service desk environment. • Fluent English. DESIRABLE • AERONET / CISCO Wireless Controllers • Knowledge of TCP/IP and OSI • Site Experience • Networking Experience • Server Deployment Experience

Network Systems Administrator VR/01819RR Location: Ashford Salary: £28k - £30k Building on the role of a 2nd line engineer, this role moves into a more complex area of troubleshooting / configuration of networks and a Windows server environment. Thinking on their feet, they will be able to apply generic problem solving capabilities to different areas of I.T, to provide high end support and analysis of issues. Able to apply a diverse mind-set and hard-working ethic, the experience required (but not limited to) is: Windows Server Deployment, Exchange/IIS Administration, CISCO Network configuration (Routing/Switches/VLAN/VPN), proficient knowledge of TCP/IP/Multi-platform DNS. You will be able to manage your own workload, have a genuine passion for I.T and a team player. KEY DUTIES • Provide Support for customers via telephone, email and online tickets. • Support, maintain, and improve customer service. • Provide accurate and timely diagnosis and rectification of customer faults in a timely manner and within SLA’s. • Resolve or escalate problems and service requests according to established procedures • Manage own workload • Deal with escalated tickets within Helpdesk • Work with partners and third party companies to resolve problems. • Problem Solve and Resourceful, utilising Technical libraries. • Troubleshoot technical issues in a highly efficient way. • Assist with Network Consultation / Deployment and Site Provisioning • Network Planning / Design and Implementation across different platforms • Provide on-site and remote support for all issues. • Help and Assist with internal training. • Be aware of polices in place and ensure a mature approach is followed. • Provide a very high standard of customer service to our customers. ESSENTIAL TECHNICAL REQUIREMENTS • Microsoft Windows (All versions) experience to a high level (Troubleshoot and effectively resolve issues by research / using knowledge bases in a confident way) • Active Directory (Security Groups, Administration, GPO) • Windows Server Environment - troubleshooting, patching, resolving. • Office 365 Administration • Router maintenance (Wireless configuration, Install and setups) • Windows Server Maintenance • Systems Administration • Hardware Maintenance • DNS Management (Internal and External, multi-platform) • Cloud Experience • CISCO (CCNA) Networking / Management • CISCO ASA • VPN / VLAN Setup (Multi-Platform) • OSI Understanding • TCP / IP Networking ESSENTIAL PERSONAL EXPERIENCE • Excellent communication skills and telephone manner. • Ability to follow procedures and mindful of attention to detail. • Able to make progress with minimal supervision • Ability to work consistently in a dynamic and sometimes high pressure environment. • Ability to Problem solve and think on feet • Ability to Manage own workload with minimal supervision • Ability to approach problems with a dynamic thought process. • Experience working within a service desk environment. • Fluent English. DESIRABLE • AERONET / CISCO Wireless Controllers • Knowledge of TCP/IP and OSI • Site Experience • Networking Experience • Server Deployment Experience