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Role: 2nd Line IT Support Engineer Location: Blackburn Salary: £30,000 - £34,500 Are you an experienced IT Support professional with strong networking skills and a passion for delivering exceptional customer service? We're recruiting for a growing Managed Service Provider seeking a 2nd Line IT Support Engineer to join their technical support team. This is an excellent opportunity for someone who enjoys troubleshooting complex issues, supporting a varied client base, and developing their technical expertise across infrastructure, networking, and cloud technologies. A full UK driving licence and access to a vehicle are essential, as occasional travel to customer sites will be required. The Role As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, supporting a wide range of customers across multiple environments. You'll take ownership of incidents, service requests, and infrastructure related issues, ensuring they are resolved efficiently and within agreed SLAs. You'll work closely with both internal teams and clients, providing expert technical support while contributing to projects, system improvements, and ongoing service delivery. Key Responsibilities Act as an escalation point for 1st Line Support Engineers Diagnose and resolve complex hardware, software, server, and network issues Manage incidents, service requests, and problems through to resolution Provide onsite and remote support to customers Assist with infrastructure projects and service improvements Support virtualised server environments and cloud based technologies Create and maintain technical documentation and knowledge base articles Monitor system performance and identify opportunities for optimisation Mentor junior team members and share technical knowledge Maintain excellent customer communication throughout the support lifecycle Essential Skills & Experience Previous experience in a 2nd Line IT Support, Service Desk, or Infrastructure Support role Strong networking knowledge, including: Network troubleshooting Switches, routers, and firewalls Network patching and cable termination TCP/IP, DNS, DHCP, and VLANs Experience supporting Microsoft Windows Server environments Knowledge of Microsoft 365 and Azure technologies Experience with virtualisation technologies such as VMware or Hyper V Excellent troubleshooting and diagnostic skills Strong customer facing communication skills Full UK driving licence and own vehicle Desirable Skills Microsoft, CompTIA, Cisco, or other industry certifications Experience within an MSP environment Exposure to cybersecurity solutions and best practicesExperience supporting backup and disaster recovery solutions What's On Offer? Salary of £30,000 - £34,500 Ongoing training and professional development Industry certification support Clear progression opportunities Company events and team activities Flexible working arrangements as the role develops Eye care scheme Supportive and collaborative team environment

Ready for your next career move? Join a leading UK enterprise technology provider with a long-standing reputation for putting people at the heart of its success. The organisation has built strong commercial and technical teams to support clients effectively, delivering agile and responsive services across infrastructure, cloud, security, software, and AI. By combining these capabilities into a unified delivery model, it provides end-to-end solutions designed to meet a wide range of business requirements. Don't miss this exciting opportunity! Responsibilities Monitor network and infrastructure environments using NOC tools and dashboards Investigate, triage, and resolve incidents across routing & switching, firewalls, and WLAN Support and troubleshoot Cisco-based environments Diagnose and resolve issues across Windows systems and infrastructure Escalate complex incidents to 2nd/3rd line teams where required Perform root cause analysis and contribute to incident reports Work to SLAs ensuring timely resolution and clear communication Maintain accurate documentation of incidents, fixes, and processes Collaborate with internal teams to improve monitoring and response capabilities Skills/Must have Experience working in a NOC, or technical support environment Strong understanding of networking fundamentals (routing, switching, TCP/IP) Hands on experience with firewalls and wireless (WLAN) technologies Experience supporting Cisco environments Good knowledge of Windows systems and infrastructure Strong troubleshooting and analytical skills Ability to work in a fast paced, incident driven environment Salary £45,000 - £50,000 base salary

Compensation: £30,000 Per annum Weekly Hours: 35 Park Holidays UK is one of the leading holiday park operators, offering opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences! Overview Park Holidays UK is seeking a proactive and skilled IT Helpdesk Analyst to provide 1st and 2nd line technical support across our UK locations. This role ensures that employees have seamless access to IT services by addressing hardware and software issues, supporting projects, and striving for continuous service improvements. If you're an experienced IT professional with strong problem solving skills and a commitment to excellent customer service, we invite you to apply for this dynamic role. Job Duties Provide 1st and 2nd line IT support for all employees across the UK, resolving hardware and software issues, including laptops, desktops, iOS devices, Microsoft Suite, and Adobe Suite. Ensure all IT service requests and incidents are correctly logged, prioritised, and resolved in a timely manner. Manage the provisioning of end user devices (laptops, desktops, thin clients, iPhones, iPads) in accordance with company policies. Provide on site IT support during core business hours (Monday Friday, 08:00-18:00) on a weekly rota basis and offer out of hours/weekend support as needed. Visit remote sites when required to resolve issues and maintain IT operations. Identify and implement continuous service improvements to increase operational efficiency and service maturity. Support and maintain the change process by implementing frameworks and policies that minimise risk. Deliver excellent levels of customer service and satisfaction, acting as a point of escalation for users when necessary. Contribute to small projects, providing input and support as needed. Ensure that IT services adhere to company cybersecurity measures, working closely with the company's CISO. Continuously update knowledge of emerging technologies, industry trends, and best practices in IT service delivery. Requirements Experience providing support for Microsoft 365 products, including Office, Outlook, OneDrive, Active Directory, Group Policy, and Teams. Experience of networking fundamentals, including VLANs, DHCP, DNS, WLAN, managed switches, firewalls, access points, and structured cabling. Experience with multiple operating systems, up to Windows 11/Windows Server 2019. Experience working with Cloud based technology (Microsoft Azure, Office 365, Intune, Microsoft Entra) and modern device management. Experience with Azure Virtual Desktop, DLP, and Conditional Access technologies is an advantage. Relevant certifications such as ITIL, CompTIA, or ISO 27001 are a plus. Strong problem solving and analytical skills with a detail oriented approach. Customer Service Focus: Commitment to delivering excellent customer service and ensuring user satisfaction. Strong verbal and written communication skills, with the ability to explain technical concepts to non technical users. Ability to quickly understand and interpret complex problems and data. Strong organisational skills with the ability to prioritise tasks in a fast paced environment. A full UK driving license is required, as the role involves travel to remote sites. Flexibility to provide out of hours and weekend support on a rota basis. At Park Holidays UK, you'll be part of an industry leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart. We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development. Employee Benefits at Park Holidays UK include: Generous discount on holidays across our parks Discount at all restaurants in park for you and your family Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family. Free premium eye test voucher Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more. Discounted gym memberships Free expert mortgage advice Company pension scheme Location Bexhill-On-Sea, East Sussex, GB, TN39 5ES

Job Description: Location: Hybrid - Reading area (3-4 days on site per week). Type: Full-time, Permanent. Clearance: High Level Clearance required. The Senior Application Support Engineer Role We are looking for a motivated Senior Application Support Engineer to join our technical team to provide Application Support to a major client for DXC. This role requires a strong understanding of applications support and will involve optimizing system performance, resolving complex production bugs, and mentoring junior staff. Responsibilities Perform early morning checks to ensure applications are healthy before the users log in. Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications. Own, troubleshoot, and resolve complex 2nd and 3rd line technical issues within agreed SLAs. Plan and execute application upgrades, security patching, and impact analysis across Production and Non-Production environments. Implement monitoring and continual service improvement to reduce ticket volume and optimize system reliability. Provide guidance, training, and technical coaching to junior analysts. Investigate Windows Event Viewer and application log analysis to identify root causes of application errors. Create and update how-to guides and knowledge base articles for common fixes and internal processes. Collaborate closely with other application engineers in the team and liaise with the client on a regular basis. Work with the applications team to identify and implement continual service improvement activities. Key Skills 5 or more years of experience in application support, systems administration, or IT service desk environment. Advanced analytical problem solving and root cause analysis. Capability to thrive in high pressure, live production environments. Excellent communication skills and the ability to work in a team oriented environment. Microsoft certifications (e.g., Azure Fundamentals/Administrator), ITIL foundation, or vendor specific CRM/ERP certifications are desirable. Understanding of ServiceNow or related ITSM tool; Windows based applications experience. Advanced SQL skills in SQL Server and knowledge of SSRS. Active Directory. Understanding of operating systems, cloud platforms and basic programming integrations. Experience with Dynatrace or other monitoring tools. Strong working knowledge of ITIL service management processes; ITIL V4 Foundation Certification is desirable. Benefits DXC provides a comprehensive Flex benefits scheme including investment in development, pension, life insurance, health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

Service Desk Analyst Clearance: High-level Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire) Leidos Innovations UK Ltd is seeking a Service Desk Analyst to join the service operations team to support systems within the Defence Intelligence. This role offers a highly skilled and motivated person an exciting opportunity to join the Defence Intelligence Service Operations Team during a time of major change and technology advancements. We are looking for a highly capable service desk analyst to assess and optimise the performance of our end user IT systems and software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first class service desk analyst will be someone whose IT expertise results in enhanced end user support and system performance. Your Role And Responsibilities Testing and analysing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Preparing training manuals and FAQ materials for easy access end user guidance. Documenting processes and maintaining service desk records. Making recommendations to optimise IT performance and to prevent future problems. Keeping informed of advancements in IT. The ability to write coherent, concise, and Knowledge based articles. The ability to work under pressure and to deadlines, with a flexible and pragmatic approach. Experience of working in a matrix management environment. Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery. Experience managing the provision of complex IT services against SLAs, including customer liaison management at all levels. Experience in reporting and analysing data to identify trends. Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients. Experience in first line applications support and liaising with internal departments and suppliers. Able to work as part of a team. ITIL3/4 Foundation Level minimum. Candidate Requirements A knowledge and understanding of ITIL functions, principles and processes. Technical knowledge with an ability to provide a first time fix resolution. Experience in an MOD environment. Excellent verbal and written communication skills. DV Cleared. Clearance: High-level: DV - optional SC. What We Do For You Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment To Diversity: We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs. Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. hackajob is collaborating with Leidos to connect them with exceptional professionals for this role. At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

Job Title: Senior Business Systems Analyst Location: UK, Flexible + Hybrid Working Arrangement Compensation: Competitive Salary + Benefits Role Type: Full time / Permanent Role ID: SF70217 Shape the Future of Engineering Systems At Babcock, we're working to create a safe and secure world, together. If you join us, you can play your part as a Senior Business Systems Analyst at one of our UK sites, near major commutable towns. The role As a Senior Business Systems Analyst, you'll be at the heart of delivering innovative engineering software solutions that support critical defence and aerospace projects. This is a role where your expertise will make a tangible difference to our business, to society, and to your own career growth. Day-to-day, your work will ensure our systems run seamlessly, enabling teams to design, build, and maintain assets that protect national security. Analyse, design, and configure engineering software applications to meet business needs Provide 2nd and 3rd line support for engineering systems Deliver minor changes and contribute to project delivery within your specialist area Ensure compliance with application roadmaps and architecture Collaborate with internal stakeholders and technical teams to optimise solutions This role is full time, 37.5 hours per week and provides hybrid working arrangements with days in the onsite and days working from home. Essential experience of the Senior Business Systems Analyst Proven experience in managing and maintaining IT solutions Experience in using Asite - 3D BIM Toolset Basic knowledge of one or more of the following: Computer Aided Design (CAD) Product Lifecycle/Data Management Computer Aided Manufacturing (CAM) Design Analysis Integrated Logistic Support and Technical Publications Qualifications for the Business Systems Analyst IT or Engineering-related degree or equivalent qualification Security Clearance The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) and Baseline Personnel Security Standard (BPSS) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK () What we offer Generous holiday allowance Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10-days special paid leave Holiday Trading - buy or sell up to one working week of annual leave 'Be Kind Day' - one paid day a year for volunteering Flexible working options A dynamic working environment Closing date: 10/06/2026

Job Title: Senior Business Systems Analyst Location: UK, Flexible + Hybrid Working Arrangement Compensation: Competitive Salary + Benefits Role Type: Full time / Permanent Role ID: SF70217 Shape the Future of Engineering Systems At Babcock, we're working to create a safe and secure world, together. If you join us, you can play your part as a Senior Business Systems Analyst at one of our UK sites, near major commutable towns. The role As a Senior Business Systems Analyst, you'll be at the heart of delivering innovative engineering software solutions that support critical defence and aerospace projects. This is a role where your expertise will make a tangible difference to our business, to society, and to your own career growth. Day-to-day, your work will ensure our systems run seamlessly, enabling teams to design, build, and maintain assets that protect national security. Analyse, design, and configure engineering software applications to meet business needs Provide 2nd and 3rd line support for engineering systems Deliver minor changes and contribute to project delivery within your specialist area Ensure compliance with application roadmaps and architecture Collaborate with internal stakeholders and technical teams to optimise solutions This role is full time, 37.5 hours per week and provides hybrid working arrangements with days in the onsite and days working from home. Essential experience of the Senior Business Systems Analyst Proven experience in managing and maintaining IT solutions Experience in using Asite - 3D BIM Toolset Basic knowledge of one or more of the following: Computer Aided Design (CAD) Product Lifecycle/Data Management Computer Aided Manufacturing (CAM) Design Analysis Integrated Logistic Support and Technical Publications Qualifications for the Business Systems Analyst IT or Engineering-related degree or equivalent qualification Security Clearance The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) and Baseline Personnel Security Standard (BPSS) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (). What we offer Generous holiday allowance Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10-days special paid leave Holiday Trading - buy or sell up to one working week of annual leave Be Kind Day - one paid day a year for volunteering Flexible working options A dynamic working environment Babcock International For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview. Closing date: 10/06/2026

Job Description Purpose of the role: To provide a primary liaison service between the business, technology, and security functions. In order to ensure the confidentiality, integrity and availability of information, and support the mitigation of security risk. Accountabilities Collaboration with stakeholders to understand their security requirements in business processes and IT projects, to enhance overall risk management. Execution of risk assessments to identify and prioritise potential cybersecurity threats that could impact the banks operations and data and guide the implementation of mitigation strategies and communicate findings to relevant senior stakeholders. Collaboration with business units to develop and implement security policies and procedures for the banks operations aligned to the risk management framework. Management of the implementation, testing and monitoring of security controls across the banks IT systems to ensure the effectiveness of controls and mitigation of risk. Execution of training content and sessions to educate employees, enhance cybersecurity awareness and provide guidance on safe online practices. Management of complex cybersecurity incidents by collaborating with IT teams and response experts to effectively resolve cases through analysis, expertise support and project supervision. Identification of emerging cybersecurity trends, threats, and new technologies to address potential risks by advocating the adoption of new security solutions. Director Expectations To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide. They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave. Head of GRC - Key Responsibilities Own the security policy framework, ensuring policies are current, proportionate, and aligned to PCI DSS, FCA expectations, UK GDPR, and DORA requirements. Maintain and operate the security risk register, ensuring risks are assessed consistently using a defined methodology, owned explicitly, and reported accurately to the CISO and Executive Leadership Team (ETL). Manage the relationship with external auditors, the Qualified Security Assessor (QSA), and 2nd/3rd Line of Defence (LoD) on all security and technology risk matters. Own the third party security assurance process, ensuring all vendors, partners, and card scheme integrations are risk assessed with a tiered approach proportionate to data access and criticality. Chair the monthly Cyber and Tech Risk and Controls Forum, presenting risk posture, compliance status, and material findings to the CISO, CIO and ELT. Design and maintain the control framework, mapping controls to PCI DSS, FCA, UK GDPR, and DORA requirements, and ensuring control effectiveness is tested on a continuous cycle. Produce KRI dashboards and risk reporting for CISO, CIO, and ELT consumption, ensuring risk is communicated in business terms. Lead regulatory and audit engagement on security matters, coordinating regulatory review and audit interactions and proactively managing stakeholder relationships. Own the risk assessment calendar, ensuring both cyclical and event driven assessments are executed on schedule with appropriate rigour. Manage the risk acceptance process, ensuring risk acceptance decisions are documented, time bound, approved at the appropriate authority level, and reviewed before expiry. Manage and develop the GRC team, building capability across risk assessment, compliance, and third party assurance disciplines. Key Deliverables Security risk register, reviewed and updated monthly with full audit trail in the GRC platform. PCI DSS compliance roadmap and continuously maintained evidence repository. Monthly Cyber and Tech risk and compliance report for CISO and ELT. Quarterly KRI dashboard and risk trend analysis for Risk Committee reporting. Annual third party security assurance plan with tiered assessment calendar and completion tracking. Control framework mapping document (controls mapped to PCI DSS4.0 / FCA / UK GDPR / DORA requirements). Risk assessment calendar (cyclical and event driven) with capacity planning. Risk acceptance authority matrix and active acceptance register. Required Skills and Experience CISM, CRISC, or CISSP certification. Experience with DORA (Digital Operational Resilience Act) compliance requirements and implementation. ISO27001 Lead Auditor or Lead Implementer certification. PCI QSA or Internal Security Assessor (ISA) qualification. Previous experience in FinTech, Digital Banking, Payment Acquiring organisation. Experience with Visa GACS and Mastercard SDP acquirer compliance programmes. Significant experience of progressive experience in information security governance, risk, and compliance, with at least 5 years leading a GRC team in a regulated environment. Strong understanding of UK GDPR and the role of security controls in meeting data protection obligations, including breach notification requirements and data protection impact assessments. Experience designing and operating security control frameworks mapped to multiple regulatory requirements simultaneously (e.g., a single framework serving PCI DSS, FCA, and GDPR). Understanding of cloud native architectures and their implications for compliance and risk management. Proven ability to translate technical security risks into business language for executive audiences. Experience managing internal and external audit relationships, regulatory examinations, and QSA assessments. Understanding of risk quantification methodologies and experience producing risk reporting that supports investment decisions. Proven people management experience, developing analysts and building team capability in a growing organisation. Experience with GRC tooling and platforms (e.g., Drata, Vanta, ServiceNow GRC, OneTrust, or equivalent).

2nd Line Security Analyst Bath Hybrid working - 2-3 days a week £Competitive + Progression into Leadership + A Healthy Training and Development Budget + 25 Days Annual Leave + Bank Holidays + Matched Pension (5-9%) + Hybrid Working Excellent opportunity for a 2nd Line Security Analyst / EUC Security Analyst or similar to join a company offering a career path into leadership, a great benefits package, and a very healthy training and development budget. This company are a market-leading global engineering business going through an exciting period of change and growth. As part of this, they are continuing to invest heavily in their Cyber Security teams globally, making this a great opportunity to join a business where you can make a real impact and progress your career. In this role you will serve as a key escalation point for the 1st Line team, supporting the identification, containment, and remediation of threats across the End User Compute estate. You will investigate issues such as malware, phishing, unauthorised access, and endpoint vulnerabilities, while working closely with wider security and infrastructure teams to support patching, remediation, and secure device configuration. The ideal candidate will have experience in a similar security or EUC-focused support role, with knowledge of endpoint vulnerability remediation, patch management, and Microsoft-based environments. Candidates with exposure to tools such as Intune, SCCM, Qualys, Entra ID, Microsoft Defender, Microsoft 365, and Active Directory will be of particular interest. Any experience supporting Cyber Essentials Plus, ISO 27001, or similar security standards would also be beneficial. This is a fantastic opportunity to join a business offering a very healthy training and development budget, an excellent benefits package, and progression all the way up to Global Team Leadership. The Role: 2nd Line Security Analyst / EUC Security Analyst position Incident response, containment, and remediation across endpoint environments Work closely with 1st and 3rd line teams to resolve and upscale security issues where needed Hybrid working - 2-3 days a week onsite The Person: Experience within a similar security, EUC, or 2nd line support position Good understanding of endpoint security, remediation, and Microsoft environments Exposure to tools such as Intune, SCCM, Qualys, Entra ID, Defender, Microsoft 365, and Active Directory Looking for progression and commutable to Bath Reference Number: BBBH269570 Salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Are you passionate about technology and delivering brilliant customer support? Can you solve problems quickly while making IT feel approachable and easy for colleagues across the business? We're looking for a Service Desk Analyst to join our ICT team, providing high quality support that keeps our systems, services, and colleagues connected and productive. You'll be the first point of contact for IT support, helping to resolve issues efficiently while delivering an excellent customer experience. This isn't just about fixing laptops and resetting passwords. It's about enabling people to do their best work, improving services, and helping shape a modern, reliable, and customer focused IT function. What's in it for you High street discount schemes Health cash plans 26 days' annual leave, increasing to 29 after three years, with the opportunity to buy more Flexible bank holidays - take them when it suits you Car leasing scheme Hybrid working - offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine day fortnight scheme, allowing you to compress your hours if it suits the role. What you'll be doing Provide 1st and 2nd line IT support for colleagues across the organisation Diagnose and resolve incidents relating to hardware, software, mobile devices, telephony, and network services Log, prioritise, and manage service requests through to resolution Support the deployment and setup of end user devices and workplace technology Work proactively to identify recurring issues and contribute to service improvements Maintain accurate ICT asset records and documentation Collaborate with suppliers and third parties to resolve technical issues Support ICT security, compliance, and data protection best practice What we're looking for You'll be someone who enjoys helping people, solving technical problems, and working in a fast paced environment where no two days are the same. You'll bring a positive attitude, strong troubleshooting skills, and a genuine passion for technology and customer service. Has experience working within an IT support or Service Desk environment Is confident supporting Microsoft technologies including Windows, Office 365, Azure, and Active Directory Can explain technical issues clearly to non technical users Has strong problem solving skills and takes ownership of issues through to resolution Is organised and able to manage multiple priorities effectively Enjoys working collaboratively as part of a team while also using initiative independently Has experience using ITSM tools and working within ITIL aligned processes Is adaptable, eager to learn, and committed to continuous improvement Has full UK driving licence and access to a car for travel to sites (desirable) Relevant IT qualifications or certifications (such as Microsoft, Azure, CompTIA or degree in an IT related discipline) are desirable, but just as important is your customer first approach and enthusiasm for delivering excellent service. If specific qualifications are required, please upload them with your application to demonstrate your eligibility. At PA Housing, we believe in respect, integrity, and accountability. Our work is about people - not just properties - and we're always looking for ways to do better. If that sounds like your kind of place, we'd love to hear from you. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.

Onyx-Conseil in Bath is seeking a 2nd Line Security Analyst to support their Cyber Security teams during significant growth. This role involves investigating security threats and working with other teams to ensure device security. The ideal candidate will have experience in a security or EUC support position and knowledge of tools like Intune and Microsoft Defender. Along with a competitive salary, the position offers progression into leadership roles and a generous benefits package.

IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands on expertise at 2nd and 3rd level support. 1st and 2nd Line Troubleshooting / Root Cause Analysis, Documentation write ups for Knowledge Base Articles Be an integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. Be the face and central point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high standards of operations Liaise with colleagues in London and external support / 3rd party to deliver resolutions for complex matters as we're in the process of many IT migration projects from legacy to new as well as life cycling projects Ensure all key data for IT is up to date, relevant and maintenance to high level, to comply with the Bank's auditing principals and processes. Ensure the Support Team achieve SLA targets the business outlines and be part of a proficient and proactive Support Unit Regulatory Duties Maintain knowledge of all applicable regulatory requirements including the Bank's Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk. Report policy / procedure breaches and areas of potential non compliance and suspicions promptly upon identification in accordance with the Bank's Risk and Compliance policies. Accurately execute all controls within own area to minimise risk of policy, procedure and / or regulatory breaches. Identify new risks / control gaps within own area and elevate accordingly to your Line Manager and / or regulatory exercises. Training under a Senior IT Engineer / Head of Infrastructure in the Team during Probation period As part of the probation period, assignment of small side IT desk projects to support and deliver IT Projects Complete all annual mandatory regulatory refresher training as per the Bank's training plans and deadlines. Proactively seek to complete recommended technical and behavioural competencies training required for your role. Technical Experience Required Exposure to Market Data, Bloomberg, Trader Support Microsoft Windows (all versions) experience to a high level (troubleshoot and effectively resolve issues by research/using knowledge bases in a confident way). Active Directory to a medium high level - security groups, administration/deployment, LDAP, ADSI. Citrix XenApps - Administration, Maintenance and Support of existing Citrix XenApps server farm Windows Server Environment 2012/2016 - design, deployment, maintenance and support. VM Ware virtualisation environments. Backups (various and ability to use different applications). Networking - design/troubleshoot/installation (VLAN, routing, switching, TCP/IP and OSI) Router maintenance - wireless configuration, installation and setups. PowerShell to a competent level (backup/azure/EMC). VPN Administration and Deployment. DNS - administration of DNS internal and external. Salary will be in the range £50K - £65K. The position is hybrid with 3 days in the office in Central London. Do send your CV to us in Word format along with your salary and notice period.