Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
09/03/2026
Full time
Become a change maker and join Node4.
Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - our people. We want you to grow, learn, and evolve alongside us.
So, whether you're just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.
About the role As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.
You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.
This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.
What you’ll be doing
Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
Owning incidents from investigation through to resolution, keeping customers informed throughout
Providing advanced troubleshooting across Microsoft Azure, including:
Virtual Machines
Azure Storage, Backup and Recovery
Azure Monitor, Log Analytics and alerting
Azure Active Directory and RBAC
Supporting Microsoft 365 services, including:
Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
SharePoint Online and OneDrive for Business
Microsoft Teams (calling, meetings, integrations and client issues)
Microsoft 365 security and compliance features (where applicable)
Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
Supporting planned changes, maintenance and service improvement activities
Creating and maintaining technical documentation, knowledge base articles and known error records
Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
Providing on‑site support when required
What will you bring?
2–3 years’ experience supporting Microsoft technologies in a production environment
Strong hands‑on experience with Microsoft Azure
Strong experience supporting Microsoft 365 workloads
Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
Working knowledge of ITIL‑aligned support environments
Excellent customer service skills with the ability to manage multiple priorities
Strong troubleshooting, analytical and problem‑solving capability
Clear written and verbal communication skills, including technical documentation
Ability to achieve and maintain NPPV3 with SC clearance
Desirable:
Valid UK driving licence and access to a car
Microsoft certifications such as AZ‑900 and AZ‑104
Experience supporting large or complex tenant environments
What can we offer you?
Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
Why join Node4?
Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.
Service Desk Engineer (1st-2nd Line) Location : Midlands Hours: 09:00-17:00, Friday, Saturday, Sunday and Monday Our client is looking for a motivated and enthusiastic Service Desk Engineer to join their growing managed services team. This is an excellent opportunity for an IT professional with experience in technical support who is looking to develop their skills across Microsoft technologies, networking, and managed services environments. Role Overview: As a Service Desk Engineer, you will be an integral part of the IT team, supporting the delivery of their managed services. You will play a key role in maintaining reliable systems, enhancing security, and optimising IT services across our growing and varied customer base. This role includes responsibility for supporting weekend operations as part of a structured shift pattern, helping to ensure consistent service coverage for their managed customers. You will provide remote support to a diverse client base, including organisations within healthcare, finance, and professional services, with access to senior escalation where required. In addition to reactive support, you will also be expected to carry out proactive and out-of-hours tasks such as patching, system maintenance, and service improvements, helping to minimise disruption during core business hours. You will have experience working on a busy service desk, resolving technical issues efficiently, and delivering services in line with agreed SLAs. You will be comfortable handling escalations, prioritising workload effectively, and maintaining a high standard of customer care at all times. Responsibilities: Completing Service Desk incident tickets, logged via their ticket system or phone line. Following customer and internal process for request tickets. Infrequently attending customer sites should there be a problem that cannot be resolved remotely Continuously learning and adapting to evolving technologies, with a drive to achieve certifications Required Experience: Minimum of 2 years in an IT support role Strong troubleshooting skills for Windows desktop systems. Passion for IT and networking. Excellent communication skills and a customer service-oriented mindset. Ability to work effectively as part of a team Willingness to learn and adapt to evolving technologies. UK Driving Licence Desirable Experience: Cisco CCNA or CCNP. Microsoft 365, Azure or Security Certifications CompTIA A+, CompTIA Network + Microsoft 365, InTune & Azure administration Microsoft Teams administration Windows Desktop Operating Systems Apple OS and Apple Mac support experience Microsoft Office Suite Laptop/desktop and thin client support Backup Technologies (Acronis) Microsoft Server 2008 - 2022 Exchange / AD Management / MS365 Cisco Networking Fortinet Networking Ubiquity Networking Company Benefits: Competitive salary and benefits package. Supportive and collaborative work environment. Remote working Flexible working hours Company funded exams and training Employee pension Exposure to exciting new technology Personal development plans, designed to support career progression If you don't tick all the boxes but feel you have a strong foundation with at least some of the skills and have the aptitude and drive to grown, learn and develop, then we want to hear from you. Apply through this advert and we will reach out to you
26/06/2026
Full time
Service Desk Engineer (1st-2nd Line) Location : Midlands Hours: 09:00-17:00, Friday, Saturday, Sunday and Monday Our client is looking for a motivated and enthusiastic Service Desk Engineer to join their growing managed services team. This is an excellent opportunity for an IT professional with experience in technical support who is looking to develop their skills across Microsoft technologies, networking, and managed services environments. Role Overview: As a Service Desk Engineer, you will be an integral part of the IT team, supporting the delivery of their managed services. You will play a key role in maintaining reliable systems, enhancing security, and optimising IT services across our growing and varied customer base. This role includes responsibility for supporting weekend operations as part of a structured shift pattern, helping to ensure consistent service coverage for their managed customers. You will provide remote support to a diverse client base, including organisations within healthcare, finance, and professional services, with access to senior escalation where required. In addition to reactive support, you will also be expected to carry out proactive and out-of-hours tasks such as patching, system maintenance, and service improvements, helping to minimise disruption during core business hours. You will have experience working on a busy service desk, resolving technical issues efficiently, and delivering services in line with agreed SLAs. You will be comfortable handling escalations, prioritising workload effectively, and maintaining a high standard of customer care at all times. Responsibilities: Completing Service Desk incident tickets, logged via their ticket system or phone line. Following customer and internal process for request tickets. Infrequently attending customer sites should there be a problem that cannot be resolved remotely Continuously learning and adapting to evolving technologies, with a drive to achieve certifications Required Experience: Minimum of 2 years in an IT support role Strong troubleshooting skills for Windows desktop systems. Passion for IT and networking. Excellent communication skills and a customer service-oriented mindset. Ability to work effectively as part of a team Willingness to learn and adapt to evolving technologies. UK Driving Licence Desirable Experience: Cisco CCNA or CCNP. Microsoft 365, Azure or Security Certifications CompTIA A+, CompTIA Network + Microsoft 365, InTune & Azure administration Microsoft Teams administration Windows Desktop Operating Systems Apple OS and Apple Mac support experience Microsoft Office Suite Laptop/desktop and thin client support Backup Technologies (Acronis) Microsoft Server 2008 - 2022 Exchange / AD Management / MS365 Cisco Networking Fortinet Networking Ubiquity Networking Company Benefits: Competitive salary and benefits package. Supportive and collaborative work environment. Remote working Flexible working hours Company funded exams and training Employee pension Exposure to exciting new technology Personal development plans, designed to support career progression If you don't tick all the boxes but feel you have a strong foundation with at least some of the skills and have the aptitude and drive to grown, learn and develop, then we want to hear from you. Apply through this advert and we will reach out to you
Synergy-Associates is seeking a Field Services Engineer to deliver high-quality 1st and 2nd line IT support in London. You will maintain strong client relationships and resolve incidents efficiently within a fast-paced environment. This position requires technical capabilities and professional presentation for effective communication with clients. Full-time on-site work is necessary, with responsibilities spanning a wide range of IT support tasks.
26/06/2026
Full time
Synergy-Associates is seeking a Field Services Engineer to deliver high-quality 1st and 2nd line IT support in London. You will maintain strong client relationships and resolve incidents efficiently within a fast-paced environment. This position requires technical capabilities and professional presentation for effective communication with clients. Full-time on-site work is necessary, with responsibilities spanning a wide range of IT support tasks.
Kraken Digital Asset Exchange
Manchester, Lancashire
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. What is TechOps? TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands on frontline support through to high impact technical projects and long term strategic improvements. We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people. This is a broad role with a huge amount of variety. You'll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we're looking for someone who enjoys making sense of it and turning it into action. We operate almost entirely in the cloud, so you'll be exposed to a wide range of modern tools and technologies across the business. About the role: As a TechOps Generalist, you'll be a core contributor to the day to day delivery of TechOps services, working closely with the TechOps Lead and the wider global TechOps team. This is a role with real ownership. You'll be trusted to take responsibility for problems and projects end to end, contribute to technical decision making, and help shape how TechOps operates as we grow. We strongly believe that great TechOps starts with empathy. You'll spend a significant portion of your time supporting Kraken employees directly, seeing first hand the problems they face and helping ensure technology enables rather than blocks great work. We prioritise friendly, human support over SLAs or ticket numbers. Our aim is to deliver such a good experience that technology fades into the background, and when support is needed, it's easy, human, and effective. What you'll do: Provide hands on 1st, 2nd, and 3rd line support across the business Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements Contribute to technical projects that improve security, reliability, and scalability Design, improve, and automate systems and processes to reduce manual effort and operational risk Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience Support our offices across the globe Identify recurring problems and help build long term solutions rather than short term workarounds Example TechOps projects include: macOS and Windows MDM improvements and migrations Identity provider and SSO improvements Device trust and posture compliance solutions Replacing insecure authentication factors with phishing resistant alternatives Office networking, AV, and access control improvements SaaS migrations and integrations What you'll have: Must have Strong hands on experience in an IT, TechOps, or systems focused role Deep knowledge of Windows and macOS, with confident troubleshooting skills Hands on experience providing 1st, 2nd, and 3rd line support Comfort operating in highly ambiguous environments and managing competing priorities A strong technical foundation across identity, MDM, SaaS, and networking Ability to communicate clearly with both technical and non technical stakeholders A people first mindset and a conscientious approach to decision making Should have Experience supporting macOS, Windows, iOS, and Android environments Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra) Understanding of SSO technologies such as OAuth, SAML, and SCIM Enjoyment of scripting, APIs, and automating repetitive or error prone tasks Experience working across time zones or with distributed teams Nice to have A foundational understanding of programming or software engineering Familiarity with security tooling such as CrowdStrike, Kolide, osquery, or Zscaler Experience with office networking (we use Cisco Meraki) Exposure to cloud platforms such as AWS Don't think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don't currently have confidence and/or experience with, we'd love to hear from you! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here. Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you've read, understood and consent to these terms We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
26/06/2026
Full time
Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid, and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. What is TechOps? TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands on frontline support through to high impact technical projects and long term strategic improvements. We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people. This is a broad role with a huge amount of variety. You'll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we're looking for someone who enjoys making sense of it and turning it into action. We operate almost entirely in the cloud, so you'll be exposed to a wide range of modern tools and technologies across the business. About the role: As a TechOps Generalist, you'll be a core contributor to the day to day delivery of TechOps services, working closely with the TechOps Lead and the wider global TechOps team. This is a role with real ownership. You'll be trusted to take responsibility for problems and projects end to end, contribute to technical decision making, and help shape how TechOps operates as we grow. We strongly believe that great TechOps starts with empathy. You'll spend a significant portion of your time supporting Kraken employees directly, seeing first hand the problems they face and helping ensure technology enables rather than blocks great work. We prioritise friendly, human support over SLAs or ticket numbers. Our aim is to deliver such a good experience that technology fades into the background, and when support is needed, it's easy, human, and effective. What you'll do: Provide hands on 1st, 2nd, and 3rd line support across the business Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements Contribute to technical projects that improve security, reliability, and scalability Design, improve, and automate systems and processes to reduce manual effort and operational risk Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience Support our offices across the globe Identify recurring problems and help build long term solutions rather than short term workarounds Example TechOps projects include: macOS and Windows MDM improvements and migrations Identity provider and SSO improvements Device trust and posture compliance solutions Replacing insecure authentication factors with phishing resistant alternatives Office networking, AV, and access control improvements SaaS migrations and integrations What you'll have: Must have Strong hands on experience in an IT, TechOps, or systems focused role Deep knowledge of Windows and macOS, with confident troubleshooting skills Hands on experience providing 1st, 2nd, and 3rd line support Comfort operating in highly ambiguous environments and managing competing priorities A strong technical foundation across identity, MDM, SaaS, and networking Ability to communicate clearly with both technical and non technical stakeholders A people first mindset and a conscientious approach to decision making Should have Experience supporting macOS, Windows, iOS, and Android environments Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra) Understanding of SSO technologies such as OAuth, SAML, and SCIM Enjoyment of scripting, APIs, and automating repetitive or error prone tasks Experience working across time zones or with distributed teams Nice to have A foundational understanding of programming or software engineering Familiarity with security tooling such as CrowdStrike, Kolide, osquery, or Zscaler Experience with office networking (we use Cisco Meraki) Exposure to cloud platforms such as AWS Don't think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don't currently have confidence and/or experience with, we'd love to hear from you! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Kraken, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status. U.S. based candidates can learn more about their EEO rights here. Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice, (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws, including, but not limited to, the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location, you may have the right to access, correct, or delete your information, object to processing, or withdraw consent. By applying, you acknowledge that you've read, understood and consent to these terms We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
The Head of Windows Enterprise is accountable for the global Windows ecosystem and the full Microsoft technology stack across LMAX Group. This role sets the strategic direction, leads a high-performing global engineering organisation, and ensures the reliability, security, and evolution of all Windows Enterprise services. You will act as the senior technical authority and final escalation point, but your primary impact will be through strategy, leadership, and driving an automation-first engineering culture that delivers measurable business value. Key Responsibilities 1. Leadership, Strategy & Organisational Impact Define and own the multi-year Windows Enterprise strategy aligned to LMAX Group's cloud-first and M365 vision. Lead and develop a global team spanning 1st, 2nd, and 3rd line engineering, building a culture of ownership, accountability, and collaboration. Engage senior stakeholders across business units to ensure Windows services evolve with organisational needs and deliver an exceptional end-user experience. Own vendor and partner relationships, including strategic technology decisions and procurement. Champion a high-standards culture, where engineering excellence and "doing the right thing" are non-negotiable. 2. Service Ownership & Operational Excellence Own the performance, reliability, and consistency of global end-user computing services. Ensure robust lifecycle management, including patching, compliance, and security across the Windows estate. Act as the senior escalation point for complex or critical issues within the Windows Enterprise environment. Oversee asset and application management, ensuring accurate inventory, effective patching, and operational discipline. 3. Identity, Security & Risk Management Provide leadership across Identity and Access Management, including IAM lifecycle, Azure AD (Entra ID), RBAC, and directory integrations. Partner with Cyber Security to deliver Zero Trust initiatives, conditional access, CASB solutions, and privileged access governance. Ensure all services meet regulatory, audit, and security expectations, consistent with financial services standards. 4. Core Infrastructure & Cloud Services Own the strategy, reliability, and evolution of Microsoft core services, including Active Directory Directory Services (AD DS), Entra ID, Intune, and the full Microsoft 365 stack. Contribute to Azure cloud strategy, supporting IaaS, PaaS, and M365 scalability and modernisation. Maintain and support the AWS EC2 infrastructure underpinning the MT4 and MT5 trading platforms, ensuring stability, performance, and alignment with operational and regulatory requirements. Maintain and evolve business continuity capabilities, including Azure Virtual Desktop (AVD) and Intune-based continuity frameworks. Technical Expertise Deep expertise across the Microsoft ecosystem: Windows Server (2016+), Windows 10/11, Microsoft 365. Strong understanding of Azure products, Azure IAM, hybrid identity, and on-premise AD forest integration. Experience with Cloud Platforms: AWS, Alibaba, Azure. Exposure to Broker Trading systems (MT4/MT5) and FIX protocol is highly advantageous. Automation & Engineering Practices Advanced PowerShell and Azure AD Graph API scripting capability. Experience with Infrastructure-as-Code (Terraform, Ansible) and modern CI/CD engineering approaches. Proficiency with Intune, Defender for Endpoint, BitLocker, AppLocker, and related enterprise Security tooling. Leadership & Personal Attributes Excellent stakeholder management, able to translate technical strategy into business outcomes. A proactive, accountable self-starter with strong ownership and delivery focus. Collaborative, approachable leadership style with experience running follow-the-sun operational models. Qualifications Professional certification such as Microsoft Certified: Azure Administrator or Azure Security Engineer. Demonstrable experience leading and scaling infrastructure teams within complex, regulated environments. Benefits 25 days of holiday Bonus Pension contribution Private medical, dental, and vision coverage Life assurance Critical illness cover Wellness contribution program with access to ClassPass Plumm Platform Five volunteering days Give as You Earn initiative Learning and development programs Electric Vehicle Scheme Cycle to Work Scheme Season Ticket Loan
26/06/2026
Full time
The Head of Windows Enterprise is accountable for the global Windows ecosystem and the full Microsoft technology stack across LMAX Group. This role sets the strategic direction, leads a high-performing global engineering organisation, and ensures the reliability, security, and evolution of all Windows Enterprise services. You will act as the senior technical authority and final escalation point, but your primary impact will be through strategy, leadership, and driving an automation-first engineering culture that delivers measurable business value. Key Responsibilities 1. Leadership, Strategy & Organisational Impact Define and own the multi-year Windows Enterprise strategy aligned to LMAX Group's cloud-first and M365 vision. Lead and develop a global team spanning 1st, 2nd, and 3rd line engineering, building a culture of ownership, accountability, and collaboration. Engage senior stakeholders across business units to ensure Windows services evolve with organisational needs and deliver an exceptional end-user experience. Own vendor and partner relationships, including strategic technology decisions and procurement. Champion a high-standards culture, where engineering excellence and "doing the right thing" are non-negotiable. 2. Service Ownership & Operational Excellence Own the performance, reliability, and consistency of global end-user computing services. Ensure robust lifecycle management, including patching, compliance, and security across the Windows estate. Act as the senior escalation point for complex or critical issues within the Windows Enterprise environment. Oversee asset and application management, ensuring accurate inventory, effective patching, and operational discipline. 3. Identity, Security & Risk Management Provide leadership across Identity and Access Management, including IAM lifecycle, Azure AD (Entra ID), RBAC, and directory integrations. Partner with Cyber Security to deliver Zero Trust initiatives, conditional access, CASB solutions, and privileged access governance. Ensure all services meet regulatory, audit, and security expectations, consistent with financial services standards. 4. Core Infrastructure & Cloud Services Own the strategy, reliability, and evolution of Microsoft core services, including Active Directory Directory Services (AD DS), Entra ID, Intune, and the full Microsoft 365 stack. Contribute to Azure cloud strategy, supporting IaaS, PaaS, and M365 scalability and modernisation. Maintain and support the AWS EC2 infrastructure underpinning the MT4 and MT5 trading platforms, ensuring stability, performance, and alignment with operational and regulatory requirements. Maintain and evolve business continuity capabilities, including Azure Virtual Desktop (AVD) and Intune-based continuity frameworks. Technical Expertise Deep expertise across the Microsoft ecosystem: Windows Server (2016+), Windows 10/11, Microsoft 365. Strong understanding of Azure products, Azure IAM, hybrid identity, and on-premise AD forest integration. Experience with Cloud Platforms: AWS, Alibaba, Azure. Exposure to Broker Trading systems (MT4/MT5) and FIX protocol is highly advantageous. Automation & Engineering Practices Advanced PowerShell and Azure AD Graph API scripting capability. Experience with Infrastructure-as-Code (Terraform, Ansible) and modern CI/CD engineering approaches. Proficiency with Intune, Defender for Endpoint, BitLocker, AppLocker, and related enterprise Security tooling. Leadership & Personal Attributes Excellent stakeholder management, able to translate technical strategy into business outcomes. A proactive, accountable self-starter with strong ownership and delivery focus. Collaborative, approachable leadership style with experience running follow-the-sun operational models. Qualifications Professional certification such as Microsoft Certified: Azure Administrator or Azure Security Engineer. Demonstrable experience leading and scaling infrastructure teams within complex, regulated environments. Benefits 25 days of holiday Bonus Pension contribution Private medical, dental, and vision coverage Life assurance Critical illness cover Wellness contribution program with access to ClassPass Plumm Platform Five volunteering days Give as You Earn initiative Learning and development programs Electric Vehicle Scheme Cycle to Work Scheme Season Ticket Loan
Level 1 Service Desk Engineer Overview An exciting opportunity has arisen for an experienced Level 1 Service Desk Engineer to join a growing IT Managed Services team. This is a primarily remote position within a structured Level 0, Level 1 and Level 2 support environment. The Level 1 team manages the majority of incoming technical support requests, providing assistance to end users while working across a broad range of Microsoft technologies and enterprise environments. This role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career within a fast-paced Managed Services Provider (MSP). Alongside technical ability, attitude, collaboration, problem-solving and excellent customer service are highly valued. What You'll Be Doing Provide remote IT support to end users via phone and remote support tools Troubleshoot Windows, Microsoft 365, hardware, printers and basic networking issues Log, manage and resolve support tickets with clear documentation Escalate complex issues to 2nd and 3rd Line Support where appropriate Support user and device administration across Microsoft 365, Entra ID and Intune Assist with onsite support, installations and project work when required Maintain and update technical knowledgebase documentation Ensure service levels (SLAs) and quality standards are consistently met Identify and escalate potential security incidents Technical Environment Microsoft Windows Desktop & Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM platforms (eg ServiceNow) Basic TCP/IP Networking ITIL processes (Incident, Problem, Change & Request Fulfilment) Desktop, laptop, mobile device and printer support About You We're looking for someone who is: Self-motivated and proactive Passionate about delivering excellent customer service A logical and structured problem solver Comfortable working independently in a remote environment Collaborative, adaptable and eager to learn Looking to develop a long-term career within IT Essential Experience Minimum of 3 years' experience in an IT Service Desk or IT Support role Experience providing both remote and onsite support Strong Microsoft 365 support experience Experience with device management and troubleshooting Good understanding of SLAs, KPIs and IT ticketing processes Location & Working Pattern Home-based (UK) Must be able to commute to Godalming, Surrey for one mandatory office week each month During office weeks, you'll gain hands-on experience including device builds, imaging and collaboration with senior engineers Occasional travel to a customer site near Heathrow for onsite support, troubleshooting and installations Working Hours 37.5 hours per week, Monday to Friday, working on a rotating shift pattern: Early: 7:00am - 3:30pm Mid: 9:00am - 5:30pm Late: 10:30am - 7:00pm Flexibility to work all shifts is essential. Benefits 25 days annual leave plus bank holidays, rising to 28 days with service Private medical insurance Life assurance (4x salary) Pension with employer matching up to 5% Holiday buy scheme (purchase up to one additional week) Homeworking allowance (£300 setup plus £100 annually) Paid charity volunteering day Dog-friendly office with free parking TechScheme and CycleScheme Quarterly company-funded training lunches Excellent opportunities for technical development and career progression Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
26/06/2026
Full time
Level 1 Service Desk Engineer Overview An exciting opportunity has arisen for an experienced Level 1 Service Desk Engineer to join a growing IT Managed Services team. This is a primarily remote position within a structured Level 0, Level 1 and Level 2 support environment. The Level 1 team manages the majority of incoming technical support requests, providing assistance to end users while working across a broad range of Microsoft technologies and enterprise environments. This role is ideal for someone who is customer-focused, technically curious, and looking to build a long-term career within a fast-paced Managed Services Provider (MSP). Alongside technical ability, attitude, collaboration, problem-solving and excellent customer service are highly valued. What You'll Be Doing Provide remote IT support to end users via phone and remote support tools Troubleshoot Windows, Microsoft 365, hardware, printers and basic networking issues Log, manage and resolve support tickets with clear documentation Escalate complex issues to 2nd and 3rd Line Support where appropriate Support user and device administration across Microsoft 365, Entra ID and Intune Assist with onsite support, installations and project work when required Maintain and update technical knowledgebase documentation Ensure service levels (SLAs) and quality standards are consistently met Identify and escalate potential security incidents Technical Environment Microsoft Windows Desktop & Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM platforms (eg ServiceNow) Basic TCP/IP Networking ITIL processes (Incident, Problem, Change & Request Fulfilment) Desktop, laptop, mobile device and printer support About You We're looking for someone who is: Self-motivated and proactive Passionate about delivering excellent customer service A logical and structured problem solver Comfortable working independently in a remote environment Collaborative, adaptable and eager to learn Looking to develop a long-term career within IT Essential Experience Minimum of 3 years' experience in an IT Service Desk or IT Support role Experience providing both remote and onsite support Strong Microsoft 365 support experience Experience with device management and troubleshooting Good understanding of SLAs, KPIs and IT ticketing processes Location & Working Pattern Home-based (UK) Must be able to commute to Godalming, Surrey for one mandatory office week each month During office weeks, you'll gain hands-on experience including device builds, imaging and collaboration with senior engineers Occasional travel to a customer site near Heathrow for onsite support, troubleshooting and installations Working Hours 37.5 hours per week, Monday to Friday, working on a rotating shift pattern: Early: 7:00am - 3:30pm Mid: 9:00am - 5:30pm Late: 10:30am - 7:00pm Flexibility to work all shifts is essential. Benefits 25 days annual leave plus bank holidays, rising to 28 days with service Private medical insurance Life assurance (4x salary) Pension with employer matching up to 5% Holiday buy scheme (purchase up to one additional week) Homeworking allowance (£300 setup plus £100 annually) Paid charity volunteering day Dog-friendly office with free parking TechScheme and CycleScheme Quarterly company-funded training lunches Excellent opportunities for technical development and career progression Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
IT Infrastructure and Field Support Engineer We are looking for a skilled and motivated IT Infrastructure and Field Support Engineer to help deliver secure, reliable, and efficient technology services across the organisation. This is a varied and hands-on role, combining infrastructure support, field-based work, and involvement in technology projects that directly support services making a real difference to people's lives. Position: 6800 IT Infrastructure & Field Support Engineer Location: Remote Hours: Full time, 37.5 hours per week. Monday to Friday 9am to 5pm (flexible working available) Contract: Permanent Salary: £30,775.03 per annum Closing Date: 09/07/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving the technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer to will be responsible for: providing technical support for systems and infrastructure contributing to the design and delivery of cost-effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity. This role is remote (home based) but requires occasional travel across England and Wales, along with some out-of-hours work where necessary to support critical systems. About You You will need: Experience in a Service Desk or infrastructure support role Strong troubleshooting skills A structured, organised approach to managing workload Knowledge of Microsoft technologies Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure Strong communication skills and the ability to support a wide range of users and stakeholders You will be required to join the on-call rota following successful completion of their probation period. Appointment to this role is subject to successful Non-Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT, Infrastructure, IT Infrastructure, Field Support, IT Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Field Support Engineer, IT Support, Service Desk, IT Service Desk, 1st Line Support, 2nd Line Support, 3rd Line Support. Please note this role is being advertised by NFP People on behalf of our client.
26/06/2026
Full time
IT Infrastructure and Field Support Engineer We are looking for a skilled and motivated IT Infrastructure and Field Support Engineer to help deliver secure, reliable, and efficient technology services across the organisation. This is a varied and hands-on role, combining infrastructure support, field-based work, and involvement in technology projects that directly support services making a real difference to people's lives. Position: 6800 IT Infrastructure & Field Support Engineer Location: Remote Hours: Full time, 37.5 hours per week. Monday to Friday 9am to 5pm (flexible working available) Contract: Permanent Salary: £30,775.03 per annum Closing Date: 09/07/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving the technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer to will be responsible for: providing technical support for systems and infrastructure contributing to the design and delivery of cost-effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity. This role is remote (home based) but requires occasional travel across England and Wales, along with some out-of-hours work where necessary to support critical systems. About You You will need: Experience in a Service Desk or infrastructure support role Strong troubleshooting skills A structured, organised approach to managing workload Knowledge of Microsoft technologies Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure Strong communication skills and the ability to support a wide range of users and stakeholders You will be required to join the on-call rota following successful completion of their probation period. Appointment to this role is subject to successful Non-Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT, Infrastructure, IT Infrastructure, Field Support, IT Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Field Support Engineer, IT Support, Service Desk, IT Service Desk, 1st Line Support, 2nd Line Support, 3rd Line Support. Please note this role is being advertised by NFP People on behalf of our client.
L1/L2 Support Engineer (Deskside Support) Location: East London, (Onsite) Pay of rate : £145 inside IR per day Contract Type: Contract (Rolling Contract) Initial 6-month contract with a strong possibility of extension as part of a permanent ongoing service. Working Hours Monday to Friday No weekends or bank holidays Operational hours: 08:00 - 18:00 Shift rota: 08:00 - 16:00 09:00 - 17:00 10:00 - 18:00 Role Overview We are seeking a customer-focused Tech Bar Support Engineer to provide onsite desktop support services within a busy enterprise environment. The successful candidate will work from a dedicated Tech Bar, supporting end users who book appointments for technical assistance and troubleshooting. This role focuses on providing Level 2 desktop support for hardware, software, network, and user account-related issues while delivering an excellent customer experience. Key Responsibilities Provide face-to-face technical support through the Tech Bar appointment service. Troubleshoot and resolve 1st, 1.5, and 2nd line desktop support incidents. Diagnose and resolve hardware issues affecting Windows laptops, MacBooks, desktops, peripherals, and mobile devices. Support Apple iPhones and related mobile device issues. Troubleshoot Windows 11 and macOS operating system issues. Support and resolve incidents relating to Microsoft 365 applications and services. Troubleshoot GlobalProtect VPN connectivity issues. Investigate and resolve Wi-Fi, network connectivity, and user account-related problems. Install, configure, and support desktop software and peripheral devices. Take ownership of incidents from initial diagnosis through to resolution. Accurately log, update, and manage tickets within ServiceNow. Escalate complex issues to relevant support teams when required. Maintain high levels of customer service and communication throughout the support process. Technical Skills & Experience Essential Experience in a Deskside Support, Tech Bar, Desktop Support, or IT Support Engineer role. Strong troubleshooting experience across: Windows 11 macOS Microsoft 365 (O365) GlobalProtect VPN Experience supporting: Windows laptops and desktops Apple MacBooks iPhones and mobile devices Printers and peripherals Understanding of networking fundamentals including Wi-Fi and connectivity troubleshooting. Experience using ServiceNow or similar ITSM ticketing systems. Strong customer service and communication skills. Ability to work independently and manage multiple support requests. Desirable Experience working within enterprise or corporate environments. Knowledge of Active Directory, Entra ID (Azure AD), and user account administration. ITIL Foundation certification or awareness. Personal Attributes Excellent customer-facing skills. Professional and approachable manner. Strong problem-solving and analytical abilities. Well organised with good attention to detail. Ability to remain calm under pressure and prioritise workload effectively. Team player with a proactive approach to support. Services in Scope Deskside Support PC and Laptop Support Hardware Diagnostics Software Support Peripheral Device Support Mobile Device Support User Account Support Network and Connectivity Troubleshooting Incident Management via ServiceNow
25/06/2026
Contractor
L1/L2 Support Engineer (Deskside Support) Location: East London, (Onsite) Pay of rate : £145 inside IR per day Contract Type: Contract (Rolling Contract) Initial 6-month contract with a strong possibility of extension as part of a permanent ongoing service. Working Hours Monday to Friday No weekends or bank holidays Operational hours: 08:00 - 18:00 Shift rota: 08:00 - 16:00 09:00 - 17:00 10:00 - 18:00 Role Overview We are seeking a customer-focused Tech Bar Support Engineer to provide onsite desktop support services within a busy enterprise environment. The successful candidate will work from a dedicated Tech Bar, supporting end users who book appointments for technical assistance and troubleshooting. This role focuses on providing Level 2 desktop support for hardware, software, network, and user account-related issues while delivering an excellent customer experience. Key Responsibilities Provide face-to-face technical support through the Tech Bar appointment service. Troubleshoot and resolve 1st, 1.5, and 2nd line desktop support incidents. Diagnose and resolve hardware issues affecting Windows laptops, MacBooks, desktops, peripherals, and mobile devices. Support Apple iPhones and related mobile device issues. Troubleshoot Windows 11 and macOS operating system issues. Support and resolve incidents relating to Microsoft 365 applications and services. Troubleshoot GlobalProtect VPN connectivity issues. Investigate and resolve Wi-Fi, network connectivity, and user account-related problems. Install, configure, and support desktop software and peripheral devices. Take ownership of incidents from initial diagnosis through to resolution. Accurately log, update, and manage tickets within ServiceNow. Escalate complex issues to relevant support teams when required. Maintain high levels of customer service and communication throughout the support process. Technical Skills & Experience Essential Experience in a Deskside Support, Tech Bar, Desktop Support, or IT Support Engineer role. Strong troubleshooting experience across: Windows 11 macOS Microsoft 365 (O365) GlobalProtect VPN Experience supporting: Windows laptops and desktops Apple MacBooks iPhones and mobile devices Printers and peripherals Understanding of networking fundamentals including Wi-Fi and connectivity troubleshooting. Experience using ServiceNow or similar ITSM ticketing systems. Strong customer service and communication skills. Ability to work independently and manage multiple support requests. Desirable Experience working within enterprise or corporate environments. Knowledge of Active Directory, Entra ID (Azure AD), and user account administration. ITIL Foundation certification or awareness. Personal Attributes Excellent customer-facing skills. Professional and approachable manner. Strong problem-solving and analytical abilities. Well organised with good attention to detail. Ability to remain calm under pressure and prioritise workload effectively. Team player with a proactive approach to support. Services in Scope Deskside Support PC and Laptop Support Hardware Diagnostics Software Support Peripheral Device Support Mobile Device Support User Account Support Network and Connectivity Troubleshooting Incident Management via ServiceNow
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
25/06/2026
Full time
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
IT Support Engineer Department: Information Technology Employment Type: Full Time Location: Overland Park, Morley Compensation: £32,000 - £42,000 / year Description About At , we're building Europe's most trusted platform for pre-loved items. Technology plays a critical role in everything we do-from supporting our warehouse operations and customer experience teams to enabling our continued expansion across Europe. We're looking for an IT Support Engineer to join our growing IT team and help deliver a reliable, secure and seamless technology experience across the business. The Role This is a hands on role supporting colleagues across our offices, warehouses and remote teams. You'll be responsible for resolving technical issues, managing devices and user access, supporting warehouse technology, and helping us continuously improve how IT operates across the business. You'll work closely with teams in the UK and Europe and have the opportunity to contribute to infrastructure improvements, new technology rollouts and operational projects. What You'll Be Doing Providing 1st and 2nd line support across the business Managing laptops, mobile devices and user accounts Supporting Google Workspace and Microsoft 365 environments Troubleshooting hardware, software and networking issues Supporting warehouse technology including scanners, printers and handheld devices Delivering onboarding and offboarding processes Working with third party vendors and technology partners Maintaining documentation and improving support processes Supporting IT projects and new technology implementations What We're Looking For We're interested in people who enjoy solving problems, supporting colleagues and taking ownership. You'll likely have: Experience in IT support, service desk or IT operations Experience with Google Workspace, Microsoft 365 or similar cloud platforms Knowledge of device management and endpoint support Experience troubleshooting networking, hardware and software issues Strong communication and customer service skills The ability to prioritise effectively in a fast paced environment Experience in warehousing, logistics or e commerce environments would be beneficial but isn't essential. Why Join Us? Be part of a growing international business Work across multiple European locations Gain exposure to infrastructure, operations and project work Help shape the future of IT within a scaling organisation Join a business with a clear purpose and a commitment to sustainability
25/06/2026
Full time
IT Support Engineer Department: Information Technology Employment Type: Full Time Location: Overland Park, Morley Compensation: £32,000 - £42,000 / year Description About At , we're building Europe's most trusted platform for pre-loved items. Technology plays a critical role in everything we do-from supporting our warehouse operations and customer experience teams to enabling our continued expansion across Europe. We're looking for an IT Support Engineer to join our growing IT team and help deliver a reliable, secure and seamless technology experience across the business. The Role This is a hands on role supporting colleagues across our offices, warehouses and remote teams. You'll be responsible for resolving technical issues, managing devices and user access, supporting warehouse technology, and helping us continuously improve how IT operates across the business. You'll work closely with teams in the UK and Europe and have the opportunity to contribute to infrastructure improvements, new technology rollouts and operational projects. What You'll Be Doing Providing 1st and 2nd line support across the business Managing laptops, mobile devices and user accounts Supporting Google Workspace and Microsoft 365 environments Troubleshooting hardware, software and networking issues Supporting warehouse technology including scanners, printers and handheld devices Delivering onboarding and offboarding processes Working with third party vendors and technology partners Maintaining documentation and improving support processes Supporting IT projects and new technology implementations What We're Looking For We're interested in people who enjoy solving problems, supporting colleagues and taking ownership. You'll likely have: Experience in IT support, service desk or IT operations Experience with Google Workspace, Microsoft 365 or similar cloud platforms Knowledge of device management and endpoint support Experience troubleshooting networking, hardware and software issues Strong communication and customer service skills The ability to prioritise effectively in a fast paced environment Experience in warehousing, logistics or e commerce environments would be beneficial but isn't essential. Why Join Us? Be part of a growing international business Work across multiple European locations Gain exposure to infrastructure, operations and project work Help shape the future of IT within a scaling organisation Join a business with a clear purpose and a commitment to sustainability
2nd Line Support Engineer Location: Cheltenham Rate: £200 per day (Inside IR35) Benefits: Immediate start, remote working, short-term contract opportunity Our client, a leading organisation in its sector, is hiring a 2nd Line Support Engineer to provide high-quality technical support across their user base. This role offers the opportunity to play a key part in maintaining business continuity and improving end-user experience in a fast-paced environment. What you ll do: Provide 2nd line support for hardware, software, and network issues Troubleshoot and resolve escalated tickets from 1st line support Support Microsoft environments including Office 365 and Windows OS Manage user accounts, permissions, and access requests Contribute to documentation and continuous improvement of support processes You ll work closely with IT support teams and wider business stakeholders to ensure issues are resolved efficiently and service levels are maintained. What we re looking for: Proven experience in a 2nd line support role Strong knowledge of Microsoft technologies (Windows, Office 365, Active Directory) Experience with ticketing systems and SLAs Solid troubleshooting and problem-solving skills Strong communication skills with a customer-focused approach The ideal candidate will bring a proactive mindset, strong attention to detail, and enjoy working in a fast-paced, remote environment. Why join? Immediate start available Fully remote working Opportunity to support a dynamic and busy IT function Gain experience in a high-demand contract role Apply now to secure a quick start in a fast-moving support environment.
25/06/2026
Contractor
2nd Line Support Engineer Location: Cheltenham Rate: £200 per day (Inside IR35) Benefits: Immediate start, remote working, short-term contract opportunity Our client, a leading organisation in its sector, is hiring a 2nd Line Support Engineer to provide high-quality technical support across their user base. This role offers the opportunity to play a key part in maintaining business continuity and improving end-user experience in a fast-paced environment. What you ll do: Provide 2nd line support for hardware, software, and network issues Troubleshoot and resolve escalated tickets from 1st line support Support Microsoft environments including Office 365 and Windows OS Manage user accounts, permissions, and access requests Contribute to documentation and continuous improvement of support processes You ll work closely with IT support teams and wider business stakeholders to ensure issues are resolved efficiently and service levels are maintained. What we re looking for: Proven experience in a 2nd line support role Strong knowledge of Microsoft technologies (Windows, Office 365, Active Directory) Experience with ticketing systems and SLAs Solid troubleshooting and problem-solving skills Strong communication skills with a customer-focused approach The ideal candidate will bring a proactive mindset, strong attention to detail, and enjoy working in a fast-paced, remote environment. Why join? Immediate start available Fully remote working Opportunity to support a dynamic and busy IT function Gain experience in a high-demand contract role Apply now to secure a quick start in a fast-moving support environment.
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
25/06/2026
Full time
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Audio Visual Helpdesk Engineer Officed Based Only £32,000 - £35,000 per annum 8:30am 5:00pm Monday Friday Full Time, Permanent Basingstoke Our client is a market leading IT equipment service provider. They are seeking the right individual who is passionate about IT equipment (camera systems, microphones, speakers & office access devices) how it works and how to problem solve. This role will heavily involve telephone support and remote access looking into hardware layouts/schematics working your way through a ticketing system (suitable for someone at 1st & 2nd line support). Background needed for this role: Strong understanding of AV Cabling, HDMI Signalling, IP Networks, Unified Communication platforms (Microsoft Teams, Google, Zoom) Experienced with products from Extron, QSYS, Crestron, SY Electronics, Kramer, CYP Europe and others. Good knowledge of Audio-Visual & Video Conferencing Experienced with supporting customers via telephone Experienced with AV & IT hardware and software, including configuration, diagnosing and resolving problems Responsibilities Acting as the first point of contact for technical support via phone, email, chat, or ticketing systems. Troubleshooting a wide range of AV, UC and related technical issues. Logging, categorising, prioritising and managing incidents and service requests accurately. Communicating clearly with users, providing regular updates and setting expectations. Ensuring incidents and requests are resolved within agreed SLAs. Maintaining accurate ticket notes and technical documentation. Contributing to knowledge base content and identifying recurring issues. Delivering a consistently high level of customer service and user satisfaction. Working with third line teams, vendors and external partners when required. Other Onsite parking Product training provided All in 32 days holiday (20 days to use, +3 days between Christmas & New Years +1 day for your birthday +8 bank holidays) Pension scheme Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief. By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Please be informed that all final hiring decisions rests solely with our client. Should you have any inquiries, kindly direct them to Green Folk Recruitment for a transparent and streamlined recruitment experience. Green Folk Ltd is acting as a recruitment agency in relation to this vacancy.
25/06/2026
Full time
Audio Visual Helpdesk Engineer Officed Based Only £32,000 - £35,000 per annum 8:30am 5:00pm Monday Friday Full Time, Permanent Basingstoke Our client is a market leading IT equipment service provider. They are seeking the right individual who is passionate about IT equipment (camera systems, microphones, speakers & office access devices) how it works and how to problem solve. This role will heavily involve telephone support and remote access looking into hardware layouts/schematics working your way through a ticketing system (suitable for someone at 1st & 2nd line support). Background needed for this role: Strong understanding of AV Cabling, HDMI Signalling, IP Networks, Unified Communication platforms (Microsoft Teams, Google, Zoom) Experienced with products from Extron, QSYS, Crestron, SY Electronics, Kramer, CYP Europe and others. Good knowledge of Audio-Visual & Video Conferencing Experienced with supporting customers via telephone Experienced with AV & IT hardware and software, including configuration, diagnosing and resolving problems Responsibilities Acting as the first point of contact for technical support via phone, email, chat, or ticketing systems. Troubleshooting a wide range of AV, UC and related technical issues. Logging, categorising, prioritising and managing incidents and service requests accurately. Communicating clearly with users, providing regular updates and setting expectations. Ensuring incidents and requests are resolved within agreed SLAs. Maintaining accurate ticket notes and technical documentation. Contributing to knowledge base content and identifying recurring issues. Delivering a consistently high level of customer service and user satisfaction. Working with third line teams, vendors and external partners when required. Other Onsite parking Product training provided All in 32 days holiday (20 days to use, +3 days between Christmas & New Years +1 day for your birthday +8 bank holidays) Pension scheme Embracing diversity in all its forms, our client is an equal opportunity employer. They welcome individuals from all walks of life, irrespective of race, gender, age, disability, sexual orientation, religion, or belief. By applying through Green Folk Recruitment, you consent to share your information with our client for recruitment purposes. We handle your data with care, aligning with our privacy policy for recruitment-related activities. Please be informed that all final hiring decisions rests solely with our client. Should you have any inquiries, kindly direct them to Green Folk Recruitment for a transparent and streamlined recruitment experience. Green Folk Ltd is acting as a recruitment agency in relation to this vacancy.
L1/L2 Support Engineer (Deskside Support) Location: East London, (Onsite) Pay of rate: £145 inside IR per day Contract Type: Contract (Rolling Contract) Initial 6-month contract with a strong possibility of extension as part of a permanent ongoing service. Working Hours Monday to Friday No weekends or bank holidays Operational hours: 08:00 - 18:00 Shift rota: 08:00 - 16:00 09:00 - 17:00 10:00 - 18:00 Role Overview We are seeking a customer-focused Tech Bar Support Engineer to provide onsite desktop support services within a busy enterprise environment. The successful candidate will work from a dedicated Tech Bar, supporting end users who book appointments for technical assistance and troubleshooting. This role focuses on providing Level 2 desktop support for hardware, software, network, and user account-related issues while delivering an excellent customer experience. Key Responsibilities Provide face-to-face technical support through the Tech Bar appointment service. Troubleshoot and resolve 1st, 1.5, and 2nd line desktop support incidents. Diagnose and resolve hardware issues affecting Windows laptops, MacBooks, desktops, peripherals, and mobile devices. Support Apple iPhones and related mobile device issues. Troubleshoot Windows 11 and macOS operating system issues. Support and resolve incidents relating to Microsoft 365 applications and services. Troubleshoot GlobalProtect VPN connectivity issues. Investigate and resolve Wi-Fi, network connectivity, and user account-related problems. Install, configure, and support desktop software and peripheral devices. Take ownership of incidents from initial diagnosis through to resolution. Accurately log, update, and manage tickets within ServiceNow. Escalate complex issues to relevant support teams when required. Maintain high levels of customer service and communication throughout the support process. Technical Skills & Experience Essential Experience in a Deskside Support, Tech Bar, Desktop Support, or IT Support Engineer role. Strong troubleshooting experience across: Windows 11 macOS Microsoft 365 (O365) GlobalProtect VPN Experience supporting: Windows laptops and desktops Apple MacBooks iPhones and mobile devices Printers and peripherals Understanding of networking fundamentals including Wi-Fi and connectivity troubleshooting. Experience using ServiceNow or similar ITSM ticketing systems. Strong customer service and communication skills. Ability to work independently and manage multiple support requests. Desirable Experience working within enterprise or corporate environments. Knowledge of Active Directory, Entra ID (Azure AD), and user account administration. ITIL Foundation certification or awareness. Personal Attributes Excellent customer-facing skills. Professional and approachable manner. Strong problem-solving and analytical abilities. Well organised with good attention to detail. Ability to remain calm under pressure and prioritise workload effectively. Team player with a proactive approach to support. Services in Scope Deskside Support PC and Laptop Support Hardware Diagnostics Software Support Peripheral Device Support Mobile Device Support User Account Support Network and Connectivity Troubleshooting Incident Management via ServiceNow
24/06/2026
Contractor
L1/L2 Support Engineer (Deskside Support) Location: East London, (Onsite) Pay of rate: £145 inside IR per day Contract Type: Contract (Rolling Contract) Initial 6-month contract with a strong possibility of extension as part of a permanent ongoing service. Working Hours Monday to Friday No weekends or bank holidays Operational hours: 08:00 - 18:00 Shift rota: 08:00 - 16:00 09:00 - 17:00 10:00 - 18:00 Role Overview We are seeking a customer-focused Tech Bar Support Engineer to provide onsite desktop support services within a busy enterprise environment. The successful candidate will work from a dedicated Tech Bar, supporting end users who book appointments for technical assistance and troubleshooting. This role focuses on providing Level 2 desktop support for hardware, software, network, and user account-related issues while delivering an excellent customer experience. Key Responsibilities Provide face-to-face technical support through the Tech Bar appointment service. Troubleshoot and resolve 1st, 1.5, and 2nd line desktop support incidents. Diagnose and resolve hardware issues affecting Windows laptops, MacBooks, desktops, peripherals, and mobile devices. Support Apple iPhones and related mobile device issues. Troubleshoot Windows 11 and macOS operating system issues. Support and resolve incidents relating to Microsoft 365 applications and services. Troubleshoot GlobalProtect VPN connectivity issues. Investigate and resolve Wi-Fi, network connectivity, and user account-related problems. Install, configure, and support desktop software and peripheral devices. Take ownership of incidents from initial diagnosis through to resolution. Accurately log, update, and manage tickets within ServiceNow. Escalate complex issues to relevant support teams when required. Maintain high levels of customer service and communication throughout the support process. Technical Skills & Experience Essential Experience in a Deskside Support, Tech Bar, Desktop Support, or IT Support Engineer role. Strong troubleshooting experience across: Windows 11 macOS Microsoft 365 (O365) GlobalProtect VPN Experience supporting: Windows laptops and desktops Apple MacBooks iPhones and mobile devices Printers and peripherals Understanding of networking fundamentals including Wi-Fi and connectivity troubleshooting. Experience using ServiceNow or similar ITSM ticketing systems. Strong customer service and communication skills. Ability to work independently and manage multiple support requests. Desirable Experience working within enterprise or corporate environments. Knowledge of Active Directory, Entra ID (Azure AD), and user account administration. ITIL Foundation certification or awareness. Personal Attributes Excellent customer-facing skills. Professional and approachable manner. Strong problem-solving and analytical abilities. Well organised with good attention to detail. Ability to remain calm under pressure and prioritise workload effectively. Team player with a proactive approach to support. Services in Scope Deskside Support PC and Laptop Support Hardware Diagnostics Software Support Peripheral Device Support Mobile Device Support User Account Support Network and Connectivity Troubleshooting Incident Management via ServiceNow
NTT Global Data Centers Americas, Inc.
Hemel Hempstead, Hertfordshire
Make an impact at NTT Global Data CentersJoin NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.Your role at a glanceAs our Technical Support Center Engineer, you will operate state-of-the-art data center facilities across the EMEA region. At NTT GDC EMEA, we deliver highly resilient and energy-efficient data center services, supporting business-critical IT applications for some of the world's largest multinational organizations.What we are looking forExperience of working in a data center environment or an IT Service DeskITIL knowledge, Data Center Design Awareness, CCNA, CompTIA or equivalentsSalesForce application knowledge/experienceHighly motivated with an appetite for success and learningCan adapt and react to dynamic changing environmentExcellent skills in Microsoft Office productsExcellent client-facing and internal communication skillsSolid organizational skills including attention to detail and ability to multi-taskProven ability to work under pressureHas a can-do attitude with the ability to improve ways of workingWorks well in a team environmentAbility to work in multinational, interdisciplinary and culturally diverse teamsGood analytical/problem solving skillsTo be able to work well within a team environment as well as independentlyTo possess initiative with an inquisitive nature, unafraid to ask appropriate questionsA good overall understanding of IT technologies (servers, switches, routers, hardware, operating systems, cabling standards)A good overall understanding of data center infrastructures (UPSs, generators, CRACs, AHUs, chillers, busbars, tap-off units)Operate computer, peripherals, and other office equipmentWilling and used to working in a shift pattern and on nightsValid driving licensePredominantly officed based and from time to time will be permitted to perform work from a remote location with stable internet connectionWhat you will doProvide 24/7 operational cover for all our sitesProvide 1st / 2nd line support (being the first point of contact for client queries)Use SalesForce to log, categorise and prioritise all support requests, adhering to all appropriate SLAs and KPIsProfessionally managing customer interactions both via phone and in writing - Understand how Data Center services work (remote hands, provisioning, change / incident management, peering, x-connects, access control etc)Understand Data Center critical infrastructure, UPSs, Generators, etc - Triaging relevant support requests and engaging specialist teams to help resolve queriesEffectively coordinate with multiple different teams, both technical and non-technical to case resolution, across all EMEA sites, support requests as quickly as possibleNOC monitoring - responding to alarms and escalating where appropriateWrite and send formal client notifications during major incidentsAny other duties relevant to the position and the running of the companyWho we areAs the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
24/06/2026
Full time
Make an impact at NTT Global Data CentersJoin NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.Your role at a glanceAs our Technical Support Center Engineer, you will operate state-of-the-art data center facilities across the EMEA region. At NTT GDC EMEA, we deliver highly resilient and energy-efficient data center services, supporting business-critical IT applications for some of the world's largest multinational organizations.What we are looking forExperience of working in a data center environment or an IT Service DeskITIL knowledge, Data Center Design Awareness, CCNA, CompTIA or equivalentsSalesForce application knowledge/experienceHighly motivated with an appetite for success and learningCan adapt and react to dynamic changing environmentExcellent skills in Microsoft Office productsExcellent client-facing and internal communication skillsSolid organizational skills including attention to detail and ability to multi-taskProven ability to work under pressureHas a can-do attitude with the ability to improve ways of workingWorks well in a team environmentAbility to work in multinational, interdisciplinary and culturally diverse teamsGood analytical/problem solving skillsTo be able to work well within a team environment as well as independentlyTo possess initiative with an inquisitive nature, unafraid to ask appropriate questionsA good overall understanding of IT technologies (servers, switches, routers, hardware, operating systems, cabling standards)A good overall understanding of data center infrastructures (UPSs, generators, CRACs, AHUs, chillers, busbars, tap-off units)Operate computer, peripherals, and other office equipmentWilling and used to working in a shift pattern and on nightsValid driving licensePredominantly officed based and from time to time will be permitted to perform work from a remote location with stable internet connectionWhat you will doProvide 24/7 operational cover for all our sitesProvide 1st / 2nd line support (being the first point of contact for client queries)Use SalesForce to log, categorise and prioritise all support requests, adhering to all appropriate SLAs and KPIsProfessionally managing customer interactions both via phone and in writing - Understand how Data Center services work (remote hands, provisioning, change / incident management, peering, x-connects, access control etc)Understand Data Center critical infrastructure, UPSs, Generators, etc - Triaging relevant support requests and engaging specialist teams to help resolve queriesEffectively coordinate with multiple different teams, both technical and non-technical to case resolution, across all EMEA sites, support requests as quickly as possibleNOC monitoring - responding to alarms and escalating where appropriateWrite and send formal client notifications during major incidentsAny other duties relevant to the position and the running of the companyWho we areAs the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business - large and small - has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
We are looking to recruit an experienced Microsoft Support Engineer who is capable of providing 1st and ideally 2nd line support. You will need to be able to demonstrate practical experience of supporting Azure, Active Directory, Exchange on Line and the M365 suite. This is a hybrid role with an expectation of 3 days per week in the office in Central London. In addition to the technical experience, the real key to being a success in this role is having excellent business / user facing skills. You will be someone who is hungry to learn and develop. This role is working in an environment where you will need to be adaptable and flexible. You will be in an environment where you will receive excellent training and mentoring. You will be joining a rapidly growing organisation which has excellent opportunities to develop both your capabilities and career. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
24/06/2026
Full time
We are looking to recruit an experienced Microsoft Support Engineer who is capable of providing 1st and ideally 2nd line support. You will need to be able to demonstrate practical experience of supporting Azure, Active Directory, Exchange on Line and the M365 suite. This is a hybrid role with an expectation of 3 days per week in the office in Central London. In addition to the technical experience, the real key to being a success in this role is having excellent business / user facing skills. You will be someone who is hungry to learn and develop. This role is working in an environment where you will need to be adaptable and flexible. You will be in an environment where you will receive excellent training and mentoring. You will be joining a rapidly growing organisation which has excellent opportunities to develop both your capabilities and career. Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity.
Eligo Recruitment is seeking an experienced Microsoft Support Engineer to provide 1st and 2nd line support. This hybrid role requires 3 days per week in the office in Central London. Ideal candidates will have practical experience with Azure, Active Directory, Exchange Online, and the M365 suite, along with strong business and user-facing skills. You will be joining a rapidly growing organization that values diversity and offers excellent training and mentoring to develop your career.
24/06/2026
Full time
Eligo Recruitment is seeking an experienced Microsoft Support Engineer to provide 1st and 2nd line support. This hybrid role requires 3 days per week in the office in Central London. Ideal candidates will have practical experience with Azure, Active Directory, Exchange Online, and the M365 suite, along with strong business and user-facing skills. You will be joining a rapidly growing organization that values diversity and offers excellent training and mentoring to develop your career.
The job you are looking for has been deleted or has expired. Here are some jobs that could be of interest. Find your next tech and IT Job or contract role. Deskptop Support Analyst Key Accountabilities: Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned. Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Knowledge / Skills / Competencies: Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills. Able to evaluate complex situations and find solutions for them in a professional manner. Ability to manage multiple and varied tasks and prioritize workload with attention to detail. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base. A good team player, with strong organisational skills. Bachelor's or master's degree in computer science, information systems, business administration or related field; or equivalent work experience. The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability. Start date As soon as possible IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 and 3 line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities Provide 2 and 3 line support to UK staff, schools staff and students Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Effective engagement with IT service partners and 3rd parties Technical Skills Windows Server 2012/2016/2019 Windows 10 Active Directory support Office365 LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support Mobile device support including Apple, Windows, and Android tablets AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Flexible working, travel to support multiple sites/offices. Experience of working in a Service Desk environment (2nd or 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability. 3 Level Treasury Systems Support with FIS Integrity Treasury Application Our Client is looking to recruit a Level 3 Treasury Systems Specialist will be responsible for the configuration, integrity, and controlled evolution of the Treasury Management System and its integrations, ensuring that all system changes are delivered safely, efficiently, and aligned to Treasury requirements. Technical Platform Management & Treasury System Integrity. Ensures integrity, resilience, and controlled operation of the Treasury platform, safeguarding payment execution, liquidity visibility, risk processing, and accounting accuracy. Configure and maintain FIS Integrity TMS workflows, parameters, and reference data Manage integration architecture across banks, trading platforms, ERP, and market data providers Ensure system configuration aligns with Treasury processes, control standards, and SaaS constraints Maintain technical documentation and configuration baseline to support audit and traceability Complex Issue Resolution & Treasury Risk Containment Contains and resolves high impact issues that threaten Treasury operational integrity, financial risk exposure, or regulatory compliance. Diagnose and resolve high severity system and integration issues Perform cross system root cause analysis covering data, configuration, and integration layers Implement corrective and preventative actions to reduce recurrence of Treasury impacting incidents Analyse incident trends to strengthen platform resilience and reduce operational risk Release & Regression Governance with Treasury Assurance Protects Treasury outcomes during change by ensuring releases are safe, controlled, and aligned to business risk. Define regression testing scope based on Treasury risk and process criticality Validate system changes prior to release against technical and control criteria Approve production deployments and technical release readiness Ensure release execution meets governance, audit, and SaaS requirements Controls, Configuration & Audit Governance Ensures Treasury systems remain audit ready, controlled, and compliant with segregation of duties and access policies. Maintain configuration standards and SoD controls Monitor system access and privileged configuration changes Support internal and external audits with traceable configuration and change evidence Ensure ongoing compliance with Company control and governance framework Enhancements & Project Delivery Supporting Treasury Outcomes Delivers platform enhancements that improve Treasury efficiency, accuracy, and control without introducing operational risk . click apply for full job details
24/06/2026
Full time
The job you are looking for has been deleted or has expired. Here are some jobs that could be of interest. Find your next tech and IT Job or contract role. Deskptop Support Analyst Key Accountabilities: Assisting with overseeing the security aspects of the company / project IT set-up including websites that may be hosted internally or externally. Liaison with potential and confirmed collaborators and their IT support partners / staff in coming into and operating within the Manufacturing centre. Proactive assistance with the systems implementations projects to assist with a smooth implementation and roll out. Ensuring that all IT assets are properly controlled and software is correctly licensed and that acceptable service levels are maintained across all systems. Dealing with hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely. Providing Desktop/Laptop support including the following technologies: Microsoft Office 365 products - Outlook, Word, Excel, Access, Internet Explorer, Windows 7, desktops, laptops, printers, networked copiers and others as assigned. Providing investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, escalating in accordance with Help Desk escalation processes. Managing service requests, software installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast-paced environment? Experience of GAMP 5 and working within a GxP environment in providing superior customer service and support. Experience of working within a technical support position, covering Windows, Microsoft Office, Internet Explorer and various business applications within a fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Knowledge / Skills / Competencies: Highly motivated, pragmatic and practical with a strong work ethic and eye for detail with good problem resolution, judgement and decision making skills. Able to evaluate complex situations and find solutions for them in a professional manner. Ability to manage multiple and varied tasks and prioritize workload with attention to detail. Strong interpersonal and organizational skills, with the ability to successfully work both independently and effectively within a team. Excellent oral and written communication skills, including the ability to explain technology solutions to non-technology internal client base. A good team player, with strong organisational skills. Bachelor's or master's degree in computer science, information systems, business administration or related field; or equivalent work experience. The position is based in Stevenage. Salary will be £32K - £35K. Please send your CV in Word format along with your salary and availability. Start date As soon as possible IT Support Technician Purpose The role of IT Support Technician will lead and manage all day-to-day ICT 2 and 3 line support activities for multiple schools as directed by the ICT Network Manager and/or ICT Schools Manager. The Support Technician will liaise with Head Office and School staff, the IT Service Desk and other 3 line support teams to identify, prioritise, own and resolve all IT support and service requests. Key Responsibilities Provide 2 and 3 line support to UK staff, schools staff and students Carry out routine maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal and financial compliance. Manage staff and student user accounts following agreed policies and procedures. Monitor and maintain server back-ups to ensure system and user data is protected and secure. Monitor IT (physical and network) security and report any risks or incidents to School Head teachers, Network Manager or Schools IT Manager Any other reasonably requested duties Person Specification Exceptional customer service and communication skills, including written and verbal. Excellent interpersonal skills including communicating effectively and professionally with people at all levels of the organization. Effective communication skills in a technical respect with other IT professionals, and in non-technical terms with other colleagues Self-motivation, effective time management and the ability to work unsupervised. Must be able to use initiative and work under pressure, consistently employing a customer centric approach to resolving all IT issues. Demonstrable methodical problem solving, excellent analytical skills and creative thinking. Able to demonstrate good judgement and decision-making skills in resolving issues in challenging situations, knowing when to sign post, escalate and resolve issues. Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements. A desire to, and demonstrable experience of supporting teaching and learning Effective engagement with IT service partners and 3rd parties Technical Skills Windows Server 2012/2016/2019 Windows 10 Active Directory support Office365 LAN & WAN technologies and protocols, including VLAN, wireless, DNS and DHCP. SIMS.net and SOLUS3 support Mobile device support including Apple, Windows, and Android tablets AV and interactive boards and screens Shared printing solutions Desktop/Server Hardware support and troubleshooting Apple device management and support Experience Flexible working, travel to support multiple sites/offices. Experience of working in a Service Desk environment (2nd or 3rd line support role) Experience of working in the education or similar sector is preferable. ITIL preferred but not essential. Key Competencies Role Specific Work Planning and Scheduling Time Management Listening and Organisation Training, Mentoring and Delegating Problem Identification and Solution Process Improvement Safeguarding Responsibilities To comply with safeguarding policies, procedures and code of conduct To demonstrate a personal commitment to safeguarding and student/colleague wellbeing To ensure that any safeguarding concerns or incidents are reported appropriately in line with policy. To engage in safeguarding training when required This will be a 2 to 3 months contract initially. The position will be in North London. Please do send your CV to us in Word format along with your daily rate and availability. 3 Level Treasury Systems Support with FIS Integrity Treasury Application Our Client is looking to recruit a Level 3 Treasury Systems Specialist will be responsible for the configuration, integrity, and controlled evolution of the Treasury Management System and its integrations, ensuring that all system changes are delivered safely, efficiently, and aligned to Treasury requirements. Technical Platform Management & Treasury System Integrity. Ensures integrity, resilience, and controlled operation of the Treasury platform, safeguarding payment execution, liquidity visibility, risk processing, and accounting accuracy. Configure and maintain FIS Integrity TMS workflows, parameters, and reference data Manage integration architecture across banks, trading platforms, ERP, and market data providers Ensure system configuration aligns with Treasury processes, control standards, and SaaS constraints Maintain technical documentation and configuration baseline to support audit and traceability Complex Issue Resolution & Treasury Risk Containment Contains and resolves high impact issues that threaten Treasury operational integrity, financial risk exposure, or regulatory compliance. Diagnose and resolve high severity system and integration issues Perform cross system root cause analysis covering data, configuration, and integration layers Implement corrective and preventative actions to reduce recurrence of Treasury impacting incidents Analyse incident trends to strengthen platform resilience and reduce operational risk Release & Regression Governance with Treasury Assurance Protects Treasury outcomes during change by ensuring releases are safe, controlled, and aligned to business risk. Define regression testing scope based on Treasury risk and process criticality Validate system changes prior to release against technical and control criteria Approve production deployments and technical release readiness Ensure release execution meets governance, audit, and SaaS requirements Controls, Configuration & Audit Governance Ensures Treasury systems remain audit ready, controlled, and compliant with segregation of duties and access policies. Maintain configuration standards and SoD controls Monitor system access and privileged configuration changes Support internal and external audits with traceable configuration and change evidence Ensure ongoing compliance with Company control and governance framework Enhancements & Project Delivery Supporting Treasury Outcomes Delivers platform enhancements that improve Treasury efficiency, accuracy, and control without introducing operational risk . click apply for full job details
Vacancy: Infrastructure Support Engineer - Hybrid Working 60% in Hemel Hempstead Head Office (HP2 7TG) and 40% Remote We are an equal opportunities employer committed to promoting diversity and ensuring that all employees and applicants are treated with respect, dignity, and fairness. Remuneration Working for Optoma, you can expect a competitive salary with additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - subject to service requirements. Job Description About the role This is an exciting opportunity to join Optoma during a major period of technology transformation. This is a hands on IT infrastructure support role focused on delivering high quality technical support across Optoma's EMEA operations while developing broader infrastructure and cloud engineering skills. Alongside support responsibilities, you will gain exposure to infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives. Key Responsibilities User & Infrastructure Support Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end user devices, Microsoft 365, networking, collaboration tools, and workplace technology. Escalate complex issues to the senior engineer where required, providing clear diagnostics and context. Provide support to users across multiple EMEA locations, requiring strong communication skills, professionalism, and a customer focused approach. Infrastructure Support & Administration Assist with monitoring, maintenance, and basic administration of Windows Server and Microsoft 365 environments. Support Active Directory tasks including user provisioning, group membership changes, and password resets. Support routine system maintenance tasks, backup checks, and server health reviews. Assist in maintaining accurate infrastructure documentation and configuration records. Perform Microsoft 365 administration (licensing, mailbox setup, Teams/SharePoint access requests). Help maintain SharePoint Online and OneDrive environments, including supporting data migrations. Assist in onboarding/offboarding workflows across Azure AD and Microsoft 365. Assist with the monitoring of endpoint security alerts, antivirus/EDR notifications, and vulnerability reports (specifically Azure Sentinel). Assist with the implementation of MFA, Conditional Access, and secure configuration standards. Device & Asset Management Support device provisioning, lifecycle management, asset tracking, and onboarding/offboarding processes across the business. Prepare and deploy laptops, mobile devices, and endpoint configurations using modern management tools including Intune, autopilot, and Active Directory, etc. Key Skills and Competencies Strong interest in IT support, infrastructure, and cloud technologies. Excellent troubleshooting skills with a methodical approach. Excellent spoken and written English communication skills, with the confidence to provide clear and professional support to non technical users across the EMEA region. Organised, proactive, and eager to learn. Experience in an IT support role (1st/2nd line or equivalent). Understanding of Windows devices, Active Directory, networking basics (DNS, DHCP, VPN), and device setup processes. Familiarity with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive). Awareness of Azure AD/Entra ID concepts. Comfortable working in environments aligned with ISO 27001. Experience providing IT support within international or multi site organisations. Exposure to endpoint management and cloud administration tools, including Microsoft Intune, Microsoft Entra ID (Azure AD), or similar platforms. Familiarity with basic scripting or automation, such as PowerShell, to support operational efficiency and task automation. Additional European language capabilities, supporting effective communication across EMEA user bases would be advantageous. Candidate Specification About You You are someone who enjoys combining hands on technical troubleshooting with excellent customer support and communication. You are comfortable working directly with users across different countries and cultures, while continuing to build your technical capability across infrastructure and cloud technologies.
24/06/2026
Full time
Vacancy: Infrastructure Support Engineer - Hybrid Working 60% in Hemel Hempstead Head Office (HP2 7TG) and 40% Remote We are an equal opportunities employer committed to promoting diversity and ensuring that all employees and applicants are treated with respect, dignity, and fairness. Remuneration Working for Optoma, you can expect a competitive salary with additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - subject to service requirements. Job Description About the role This is an exciting opportunity to join Optoma during a major period of technology transformation. This is a hands on IT infrastructure support role focused on delivering high quality technical support across Optoma's EMEA operations while developing broader infrastructure and cloud engineering skills. Alongside support responsibilities, you will gain exposure to infrastructure and cloud technologies, including Microsoft 365, Azure, servers, and endpoint management, while contributing to ongoing improvement initiatives. Key Responsibilities User & Infrastructure Support Act as a primary point of contact for IT support issues, handling a high volume of 1st and 2nd line tickets across end user devices, Microsoft 365, networking, collaboration tools, and workplace technology. Escalate complex issues to the senior engineer where required, providing clear diagnostics and context. Provide support to users across multiple EMEA locations, requiring strong communication skills, professionalism, and a customer focused approach. Infrastructure Support & Administration Assist with monitoring, maintenance, and basic administration of Windows Server and Microsoft 365 environments. Support Active Directory tasks including user provisioning, group membership changes, and password resets. Support routine system maintenance tasks, backup checks, and server health reviews. Assist in maintaining accurate infrastructure documentation and configuration records. Perform Microsoft 365 administration (licensing, mailbox setup, Teams/SharePoint access requests). Help maintain SharePoint Online and OneDrive environments, including supporting data migrations. Assist in onboarding/offboarding workflows across Azure AD and Microsoft 365. Assist with the monitoring of endpoint security alerts, antivirus/EDR notifications, and vulnerability reports (specifically Azure Sentinel). Assist with the implementation of MFA, Conditional Access, and secure configuration standards. Device & Asset Management Support device provisioning, lifecycle management, asset tracking, and onboarding/offboarding processes across the business. Prepare and deploy laptops, mobile devices, and endpoint configurations using modern management tools including Intune, autopilot, and Active Directory, etc. Key Skills and Competencies Strong interest in IT support, infrastructure, and cloud technologies. Excellent troubleshooting skills with a methodical approach. Excellent spoken and written English communication skills, with the confidence to provide clear and professional support to non technical users across the EMEA region. Organised, proactive, and eager to learn. Experience in an IT support role (1st/2nd line or equivalent). Understanding of Windows devices, Active Directory, networking basics (DNS, DHCP, VPN), and device setup processes. Familiarity with Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive). Awareness of Azure AD/Entra ID concepts. Comfortable working in environments aligned with ISO 27001. Experience providing IT support within international or multi site organisations. Exposure to endpoint management and cloud administration tools, including Microsoft Intune, Microsoft Entra ID (Azure AD), or similar platforms. Familiarity with basic scripting or automation, such as PowerShell, to support operational efficiency and task automation. Additional European language capabilities, supporting effective communication across EMEA user bases would be advantageous. Candidate Specification About You You are someone who enjoys combining hands on technical troubleshooting with excellent customer support and communication. You are comfortable working directly with users across different countries and cultures, while continuing to build your technical capability across infrastructure and cloud technologies.
About a career with Elis Elis is a global, multi-service provider offering sustainable rental and maintenance solutions for workwear, linen, mats, washroom services and industrial wipers. With 400,000+ customers , operations in 30 countries , and a commitment to driving the circular economy, Elis is a sector pioneer with more than 70 years of expertise . In the UK, Elis supports industries including hospitality, retail, healthcare, manufacturing and engineering-helping organisations focus on their core business while improving hygiene, safety and well-being in a sustainable way. Join our 55,000 colleagues globally who bring our services to life every day. We are seeking an experienced Senior Infrastructure Engineer to play a pivotal role within our small, highly technical team supporting an enterprise-level IT infrastructure across the UK & Ireland. This hands-on role combines technical ownership with solution design, problem solving and project delivery. You'll directly influence our infrastructure modernisation while ensuring compliance with Health & Safety, Data Protection and Cyber Security standards. Your expertise will be valued-this is an opportunity to shape future platforms and promote continual service improvement across the organisation. Senior Infrastructure EngineerBasingstoke Basingstoke Full-time Permanent What will make you stand out? Skills & Experience We're Looking For Technical Expertise (some of the following): Windows Server, server hardware, clustering and networking Virtualisation (VMware / Hyper-V) Enterprise storage, switching and servers (ideally HPE) Remote datacentre operations Citrix Virtual Apps & Desktops, Netscaler Database (MS SQL) basics including HA and queries Scripting (PowerShell or similar) Strong understanding of security best practices You should also bring: A track record in designing and delivering technical infrastructure projects The ability to influence technical decisions in a fast-moving environment Strong analytical and problem-solving skills Excellent communication and stakeholder engagement across technical and non-technical teams Ability to support, mentor and knowledge-share with 1st/2nd line teams Strong organisational skills with the ability to balance multiple priorities Experience in manufacturing, operations, or supply chain environments (desirable) Experience within multinational organisations (desirable) A degree or equivalent professional qualification is beneficial but not essential. Your Mission at Elis Key Responsibilities Proactively maintain and update core IT infrastructure to ensure high availability of business-critical services. Ensure adherence to all infrastructure processes, including change control and security. Develop, maintain and routinely test the UK IT Business Continuity Plan. Deliver proactive improvements to remove legacy technologies and reduce technical debt. Support cross-functional IT teams with projects and operational procedures. What's on offer? 33 Days Holiday Company Pension Employee Assistance Programme Life Assurance On-site Parking Private Medical At Elis, our people are our greatest asset. We offer: Opportunities to grow your career within a global organisation A culture focused on service, quality and sustainability A commitment to reducing environmental impact through circular solutions, eco-design and waste reduction Long-term local relationships and strong investment in employee development. We aim to create a workplace where you can contribute from day one, develop your skills, and help shape a more sustainable future.
24/06/2026
Full time
About a career with Elis Elis is a global, multi-service provider offering sustainable rental and maintenance solutions for workwear, linen, mats, washroom services and industrial wipers. With 400,000+ customers , operations in 30 countries , and a commitment to driving the circular economy, Elis is a sector pioneer with more than 70 years of expertise . In the UK, Elis supports industries including hospitality, retail, healthcare, manufacturing and engineering-helping organisations focus on their core business while improving hygiene, safety and well-being in a sustainable way. Join our 55,000 colleagues globally who bring our services to life every day. We are seeking an experienced Senior Infrastructure Engineer to play a pivotal role within our small, highly technical team supporting an enterprise-level IT infrastructure across the UK & Ireland. This hands-on role combines technical ownership with solution design, problem solving and project delivery. You'll directly influence our infrastructure modernisation while ensuring compliance with Health & Safety, Data Protection and Cyber Security standards. Your expertise will be valued-this is an opportunity to shape future platforms and promote continual service improvement across the organisation. Senior Infrastructure EngineerBasingstoke Basingstoke Full-time Permanent What will make you stand out? Skills & Experience We're Looking For Technical Expertise (some of the following): Windows Server, server hardware, clustering and networking Virtualisation (VMware / Hyper-V) Enterprise storage, switching and servers (ideally HPE) Remote datacentre operations Citrix Virtual Apps & Desktops, Netscaler Database (MS SQL) basics including HA and queries Scripting (PowerShell or similar) Strong understanding of security best practices You should also bring: A track record in designing and delivering technical infrastructure projects The ability to influence technical decisions in a fast-moving environment Strong analytical and problem-solving skills Excellent communication and stakeholder engagement across technical and non-technical teams Ability to support, mentor and knowledge-share with 1st/2nd line teams Strong organisational skills with the ability to balance multiple priorities Experience in manufacturing, operations, or supply chain environments (desirable) Experience within multinational organisations (desirable) A degree or equivalent professional qualification is beneficial but not essential. Your Mission at Elis Key Responsibilities Proactively maintain and update core IT infrastructure to ensure high availability of business-critical services. Ensure adherence to all infrastructure processes, including change control and security. Develop, maintain and routinely test the UK IT Business Continuity Plan. Deliver proactive improvements to remove legacy technologies and reduce technical debt. Support cross-functional IT teams with projects and operational procedures. What's on offer? 33 Days Holiday Company Pension Employee Assistance Programme Life Assurance On-site Parking Private Medical At Elis, our people are our greatest asset. We offer: Opportunities to grow your career within a global organisation A culture focused on service, quality and sustainability A commitment to reducing environmental impact through circular solutions, eco-design and waste reduction Long-term local relationships and strong investment in employee development. We aim to create a workplace where you can contribute from day one, develop your skills, and help shape a more sustainable future.
