Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
16/07/2026
Full time
Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
Technical Lead - USA Tech Team Overall Ambition Solve some of today's most complex hospitality challenges by creating innovative, scalable technology using a modern, open technology stack. Lead engineering teams that deliver reliable, high-performing solutions which improve the experience of our customers and Nandocas while enabling Nando's continued growth across the USA. What We're Looking For We're looking for an experienced Technical Lead to join our passionate, lean, agile, fast-growing and evolving technology team on a permanent basis. You'll be a hands-on technical leader who enjoys solving complex engineering challenges, building highly scalable distributed systems and helping engineers grow. You'll combine technical excellence with strong leadership, enabling teams to deliver high-quality software whilst continuously improving engineering practices. Working closely with Product Managers, Engineers, Architects and business stakeholders, you'll shape technical direction, support delivery and ensure we're building solutions that create meaningful value for both our customers and Nandocas. Living the Nando's Values As a Nandoca, you'll embody the values that make Nando's unique. Pride - Take ownership of complex technical challenges, maintain high engineering standards and consistently deliver quality outcomes. Passion - Bring curiosity, enthusiasm and energy to solving customer problems while helping others succeed. Courage - Challenge existing approaches, embrace change and make informed technical decisions, even in uncertain environments. Integrity - Build trust through honesty, transparency and accountability in everything you do. Family - Foster an inclusive, collaborative environment where individuals feel supported, respected and empowered to do their best work. These values shape how we work together, make decisions and build technology that moves Nando's forward. The Role As a Technical Lead, you'll provide technical leadership across one of our USA digital product domains, helping deliver scalable, resilient and maintainable software that supports Nando's expansion into the US market. You'll remain hands-on while providing architectural guidance, mentoring engineers, driving technical excellence and ensuring your team delivers high-quality software at pace. You'll work closely with Product Managers to shape technical roadmaps, translate business requirements into scalable solutions and balance long-term technical strategy with day-to-day delivery. You'll champion engineering best practices including automation, testing, observability, security, operational excellence and AI-assisted software development, creating an environment where engineers can do their best work. About the USA Tech Team Our mission is to bring the same exceptional digital experience enjoyed by customers across the UK and Ireland to customers throughout the USA. Our engineering teams work across the entire customer digital ecosystem, including: Locate - Helping customers and third-party platforms discover restaurant capabilities. Menu - Delivering rich digital menu experiences across every ordering channel. Payments - Powering secure, reliable payment experiences throughout our ecommerce journeys. Orders - Processing and tracking customer orders from checkout through to restaurant fulfilment. Loyalty - Rewarding customers through engaging loyalty experiences and integrations. Identity - Providing secure authentication and customer identity services. Frontend Applications - Delivering seamless experiences across web and mobile platforms. Working across these domains, you'll help build scalable APIs, backend services and frontend integrations that support millions of customer interactions while enabling rapid business growth. You'll collaborate closely with other Customer Digital teams to design elegant technical solutions, integrate multiple systems and deliver highly resilient, high-throughput platforms. Responsibilities Lead, mentor and develop a cross-functional engineering team, fostering a culture of ownership, collaboration and continuous improvement. Define technical direction and solution architecture for complex distributed systems. Partner with Product Managers and stakeholders to prioritise work and align technical delivery with business goals. Remain hands-on, contributing to software design, architecture, code reviews and complex engineering initiatives. Champion engineering excellence through modern development practices, testing, automation and continuous delivery. Drive improvements in platform reliability, scalability, security and operational performance. Promote observability, monitoring and operational ownership across the engineering lifecycle. Support engineers through mentoring, coaching and technical leadership. Collaborate with architecture, platform and security teams to ensure alignment across the wider technology organisation. Build strong relationships with third-party technology partners and internal stakeholders. Encourage adoption of AI-assisted engineering practices where they improve developer productivity and software quality. Skills & Experience Essential Proven experience leading software engineering teams within Agile environments. Strong hands-on software engineering background designing and building distributed systems. Experience architecting cloud-native applications using modern engineering practices. Strong understanding of microservices, APIs and event-driven architectures. Experience balancing technical strategy with product delivery. Excellent communication, mentoring and stakeholder management skills. Experience integrating internal platforms with third-party services. Strong understanding of software architecture, scalability, resilience and security. Passion for coaching engineers and building high-performing teams. Experience embracing AI-assisted software development as part of modern engineering practices. Desirable Experience with Rust, Golang and/or TypeScript. Experience building Backend for Frontend (BFF) services. Experience with React, React Native and Next.js. Experience working with Google Cloud Platform. Experience with Kubernetes, Cloud Run, GitOps and modern deployment practices. Experience using Vercel or similar frontend deployment platforms. Experience supporting international or multi-region products. Previous experience working within ecommerce or high-traffic customer-facing platforms. Technology Stack Languages: Rust, Golang, TypeScript Architecture: Microservices, Backend for Frontend (BFF) Frontend: React, React Native, Next.js Cloud & Platform: Google Cloud Platform (GCP), Kubernetes, Cloud Run, GitOps, Vercel Engineering Practices: CI/CD, Automated Testing, Observability, Distributed Systems, AI-Assisted Development Everyone is Welcome At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's. We're committed to creating an inclusive and respectful culture for all, including our existing and future Nandocas, partners and suppliers, customers and the communities we are part of. We deliberately work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform at their best throughout the recruitment process.
22/07/2026
Full time
Technical Lead - USA Tech Team Overall Ambition Solve some of today's most complex hospitality challenges by creating innovative, scalable technology using a modern, open technology stack. Lead engineering teams that deliver reliable, high-performing solutions which improve the experience of our customers and Nandocas while enabling Nando's continued growth across the USA. What We're Looking For We're looking for an experienced Technical Lead to join our passionate, lean, agile, fast-growing and evolving technology team on a permanent basis. You'll be a hands-on technical leader who enjoys solving complex engineering challenges, building highly scalable distributed systems and helping engineers grow. You'll combine technical excellence with strong leadership, enabling teams to deliver high-quality software whilst continuously improving engineering practices. Working closely with Product Managers, Engineers, Architects and business stakeholders, you'll shape technical direction, support delivery and ensure we're building solutions that create meaningful value for both our customers and Nandocas. Living the Nando's Values As a Nandoca, you'll embody the values that make Nando's unique. Pride - Take ownership of complex technical challenges, maintain high engineering standards and consistently deliver quality outcomes. Passion - Bring curiosity, enthusiasm and energy to solving customer problems while helping others succeed. Courage - Challenge existing approaches, embrace change and make informed technical decisions, even in uncertain environments. Integrity - Build trust through honesty, transparency and accountability in everything you do. Family - Foster an inclusive, collaborative environment where individuals feel supported, respected and empowered to do their best work. These values shape how we work together, make decisions and build technology that moves Nando's forward. The Role As a Technical Lead, you'll provide technical leadership across one of our USA digital product domains, helping deliver scalable, resilient and maintainable software that supports Nando's expansion into the US market. You'll remain hands-on while providing architectural guidance, mentoring engineers, driving technical excellence and ensuring your team delivers high-quality software at pace. You'll work closely with Product Managers to shape technical roadmaps, translate business requirements into scalable solutions and balance long-term technical strategy with day-to-day delivery. You'll champion engineering best practices including automation, testing, observability, security, operational excellence and AI-assisted software development, creating an environment where engineers can do their best work. About the USA Tech Team Our mission is to bring the same exceptional digital experience enjoyed by customers across the UK and Ireland to customers throughout the USA. Our engineering teams work across the entire customer digital ecosystem, including: Locate - Helping customers and third-party platforms discover restaurant capabilities. Menu - Delivering rich digital menu experiences across every ordering channel. Payments - Powering secure, reliable payment experiences throughout our ecommerce journeys. Orders - Processing and tracking customer orders from checkout through to restaurant fulfilment. Loyalty - Rewarding customers through engaging loyalty experiences and integrations. Identity - Providing secure authentication and customer identity services. Frontend Applications - Delivering seamless experiences across web and mobile platforms. Working across these domains, you'll help build scalable APIs, backend services and frontend integrations that support millions of customer interactions while enabling rapid business growth. You'll collaborate closely with other Customer Digital teams to design elegant technical solutions, integrate multiple systems and deliver highly resilient, high-throughput platforms. Responsibilities Lead, mentor and develop a cross-functional engineering team, fostering a culture of ownership, collaboration and continuous improvement. Define technical direction and solution architecture for complex distributed systems. Partner with Product Managers and stakeholders to prioritise work and align technical delivery with business goals. Remain hands-on, contributing to software design, architecture, code reviews and complex engineering initiatives. Champion engineering excellence through modern development practices, testing, automation and continuous delivery. Drive improvements in platform reliability, scalability, security and operational performance. Promote observability, monitoring and operational ownership across the engineering lifecycle. Support engineers through mentoring, coaching and technical leadership. Collaborate with architecture, platform and security teams to ensure alignment across the wider technology organisation. Build strong relationships with third-party technology partners and internal stakeholders. Encourage adoption of AI-assisted engineering practices where they improve developer productivity and software quality. Skills & Experience Essential Proven experience leading software engineering teams within Agile environments. Strong hands-on software engineering background designing and building distributed systems. Experience architecting cloud-native applications using modern engineering practices. Strong understanding of microservices, APIs and event-driven architectures. Experience balancing technical strategy with product delivery. Excellent communication, mentoring and stakeholder management skills. Experience integrating internal platforms with third-party services. Strong understanding of software architecture, scalability, resilience and security. Passion for coaching engineers and building high-performing teams. Experience embracing AI-assisted software development as part of modern engineering practices. Desirable Experience with Rust, Golang and/or TypeScript. Experience building Backend for Frontend (BFF) services. Experience with React, React Native and Next.js. Experience working with Google Cloud Platform. Experience with Kubernetes, Cloud Run, GitOps and modern deployment practices. Experience using Vercel or similar frontend deployment platforms. Experience supporting international or multi-region products. Previous experience working within ecommerce or high-traffic customer-facing platforms. Technology Stack Languages: Rust, Golang, TypeScript Architecture: Microservices, Backend for Frontend (BFF) Frontend: React, React Native, Next.js Cloud & Platform: Google Cloud Platform (GCP), Kubernetes, Cloud Run, GitOps, Vercel Engineering Practices: CI/CD, Automated Testing, Observability, Distributed Systems, AI-Assisted Development Everyone is Welcome At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's. We're committed to creating an inclusive and respectful culture for all, including our existing and future Nandocas, partners and suppliers, customers and the communities we are part of. We deliberately work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform at their best throughout the recruitment process.
Senior Software Engineer - USA Tech Team Overall Ambition Solve some of today's most complex hospitality challenges by creating innovative, scalable technology using a modern, open technology stack. Help shape the technical direction of our products while delivering exceptional customer experiences across the USA. What We're Looking For We're looking for a Senior Software Engineer to join our passionate, lean, agile, fast-growing and evolving technology team on a permanent basis. You'll be an experienced engineer who enjoys solving difficult technical problems, building highly scalable systems and helping those around you become better engineers. You'll be comfortable owning complex initiatives from design through to production, influencing technical direction and driving engineering excellence across multiple teams. You'll remain hands-on whilst acting as a trusted technical leader within the team. Living the Nando's Values As a Nandoca, you'll embody the values that make Nando's unique. We're looking for people who demonstrate: Pride - Take ownership of complex technical challenges, maintain high engineering standards and consistently deliver high-quality software. Passion - Bring curiosity, enthusiasm and a continuous learning mindset to solving customer problems and improving engineering practices. Courage - Challenge existing approaches, embrace change and confidently make informed technical decisions. Integrity - Act with honesty, transparency and accountability in every interaction and technical decision. Family - Support, mentor and collaborate with teammates, helping create an inclusive culture where everyone can do their best work. These values shape how we work together, make decisions and build technology that moves Nando's forward. The Role As a Senior Software Engineer, you'll design, build, deploy and operate high-quality software across our digital platform whilst helping shape the technical direction of the products you support. You'll partner closely with Technical Leads, Product Managers and fellow engineers to solve complex business problems, influence architectural decisions and ensure our platforms remain scalable, resilient and secure. You'll be trusted to independently lead large technical initiatives, mentor engineers across the team and champion engineering best practice. You'll be comfortable working across the full technology stack, whether that's backend services, APIs, integrations, infrastructure or frontend applications. You'll also: Lead technical discovery and solution design for complex initiatives. Break down large technical problems into achievable deliverables. Drive engineering quality through code reviews, testing strategies and technical standards. Coach and mentor engineers through pairing, technical guidance and knowledge sharing. Own production services throughout their lifecycle using a "You build it, you run it" mindset. Identify opportunities to improve architecture, developer experience and platform reliability. Contribute to engineering strategy alongside Technical Leads and Principal Engineers. Champion the effective use of AI-assisted engineering tools to improve delivery while maintaining engineering quality. About the USA Tech Team Our team's objective is to bring the same high-quality digital experience that customers enjoy in the UK and Ireland to customers across the USA. To achieve this, we build and evolve the services powering our customer journeys across: Locate Menu Payments Orders Loyalty Identity Web & Mobile Applications As a Senior Software Engineer, you'll play a key role in designing and delivering solutions that span these domains. You'll work on end-to-end initiatives, designing APIs, integrating distributed systems and building customer-facing experiences that are scalable, resilient and easy to evolve. You'll collaborate closely with other domain teams across Customer Digital, helping align technical approaches, solve cross-domain challenges and continually improve the overall engineering ecosystem. Responsibilities Our Senior Software Engineers are technical leaders who remain close to the code while helping the wider engineering organisation succeed. You'll: Design and deliver scalable, secure and resilient software solutions. Lead technical implementation of complex initiatives from discovery through production. Collaborate with engineers, Product Managers and Technical Leads to shape technical solutions. Mentor engineers through pairing, coaching and constructive code reviews. Drive improvements to engineering standards, tooling and development practices. Contribute to architectural discussions and technical roadmaps. Build comprehensive automated testing and continuously improve test coverage. Own services in production, including monitoring, observability, alerting and operational excellence. Build and optimise CI/CD pipelines and deployment processes. Support incident response, root cause analysis and continuous service improvement. Influence technical decisions across multiple teams where appropriate. Champion performance, scalability, security and maintainability across the platform. Continuously explore emerging technologies, including AI-assisted software development, to improve engineering effectiveness. Skills Required Essential Significant commercial software engineering experience delivering production systems. Expert proficiency in Rust, Golang or TypeScript. Experience designing distributed systems, APIs and event-driven architectures. Strong understanding of software architecture and engineering best practices. Experience working across multiple programming languages and technology stacks. Strong experience with CI/CD, cloud-native development and production support. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Experience mentoring engineers and influencing technical direction. Strong understanding of Agile software delivery. Experience using AI effectively as part of the software development lifecycle Highly Desirable React React Native Kubernetes Google Cloud Platform (GCP) Okta Event-driven architecture Microservices Infrastructure as Code Observability platforms and distributed tracing Everyone is Welcome At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's. We're committed to creating an inclusive and respectful culture for all, including our existing and future Nandocas, partners, suppliers, customers and the communities we serve. We work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform at their best throughout the recruitment process.
22/07/2026
Full time
Senior Software Engineer - USA Tech Team Overall Ambition Solve some of today's most complex hospitality challenges by creating innovative, scalable technology using a modern, open technology stack. Help shape the technical direction of our products while delivering exceptional customer experiences across the USA. What We're Looking For We're looking for a Senior Software Engineer to join our passionate, lean, agile, fast-growing and evolving technology team on a permanent basis. You'll be an experienced engineer who enjoys solving difficult technical problems, building highly scalable systems and helping those around you become better engineers. You'll be comfortable owning complex initiatives from design through to production, influencing technical direction and driving engineering excellence across multiple teams. You'll remain hands-on whilst acting as a trusted technical leader within the team. Living the Nando's Values As a Nandoca, you'll embody the values that make Nando's unique. We're looking for people who demonstrate: Pride - Take ownership of complex technical challenges, maintain high engineering standards and consistently deliver high-quality software. Passion - Bring curiosity, enthusiasm and a continuous learning mindset to solving customer problems and improving engineering practices. Courage - Challenge existing approaches, embrace change and confidently make informed technical decisions. Integrity - Act with honesty, transparency and accountability in every interaction and technical decision. Family - Support, mentor and collaborate with teammates, helping create an inclusive culture where everyone can do their best work. These values shape how we work together, make decisions and build technology that moves Nando's forward. The Role As a Senior Software Engineer, you'll design, build, deploy and operate high-quality software across our digital platform whilst helping shape the technical direction of the products you support. You'll partner closely with Technical Leads, Product Managers and fellow engineers to solve complex business problems, influence architectural decisions and ensure our platforms remain scalable, resilient and secure. You'll be trusted to independently lead large technical initiatives, mentor engineers across the team and champion engineering best practice. You'll be comfortable working across the full technology stack, whether that's backend services, APIs, integrations, infrastructure or frontend applications. You'll also: Lead technical discovery and solution design for complex initiatives. Break down large technical problems into achievable deliverables. Drive engineering quality through code reviews, testing strategies and technical standards. Coach and mentor engineers through pairing, technical guidance and knowledge sharing. Own production services throughout their lifecycle using a "You build it, you run it" mindset. Identify opportunities to improve architecture, developer experience and platform reliability. Contribute to engineering strategy alongside Technical Leads and Principal Engineers. Champion the effective use of AI-assisted engineering tools to improve delivery while maintaining engineering quality. About the USA Tech Team Our team's objective is to bring the same high-quality digital experience that customers enjoy in the UK and Ireland to customers across the USA. To achieve this, we build and evolve the services powering our customer journeys across: Locate Menu Payments Orders Loyalty Identity Web & Mobile Applications As a Senior Software Engineer, you'll play a key role in designing and delivering solutions that span these domains. You'll work on end-to-end initiatives, designing APIs, integrating distributed systems and building customer-facing experiences that are scalable, resilient and easy to evolve. You'll collaborate closely with other domain teams across Customer Digital, helping align technical approaches, solve cross-domain challenges and continually improve the overall engineering ecosystem. Responsibilities Our Senior Software Engineers are technical leaders who remain close to the code while helping the wider engineering organisation succeed. You'll: Design and deliver scalable, secure and resilient software solutions. Lead technical implementation of complex initiatives from discovery through production. Collaborate with engineers, Product Managers and Technical Leads to shape technical solutions. Mentor engineers through pairing, coaching and constructive code reviews. Drive improvements to engineering standards, tooling and development practices. Contribute to architectural discussions and technical roadmaps. Build comprehensive automated testing and continuously improve test coverage. Own services in production, including monitoring, observability, alerting and operational excellence. Build and optimise CI/CD pipelines and deployment processes. Support incident response, root cause analysis and continuous service improvement. Influence technical decisions across multiple teams where appropriate. Champion performance, scalability, security and maintainability across the platform. Continuously explore emerging technologies, including AI-assisted software development, to improve engineering effectiveness. Skills Required Essential Significant commercial software engineering experience delivering production systems. Expert proficiency in Rust, Golang or TypeScript. Experience designing distributed systems, APIs and event-driven architectures. Strong understanding of software architecture and engineering best practices. Experience working across multiple programming languages and technology stacks. Strong experience with CI/CD, cloud-native development and production support. Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences. Experience mentoring engineers and influencing technical direction. Strong understanding of Agile software delivery. Experience using AI effectively as part of the software development lifecycle Highly Desirable React React Native Kubernetes Google Cloud Platform (GCP) Okta Event-driven architecture Microservices Infrastructure as Code Observability platforms and distributed tracing Everyone is Welcome At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's. We're committed to creating an inclusive and respectful culture for all, including our existing and future Nandocas, partners, suppliers, customers and the communities we serve. We work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform at their best throughout the recruitment process.
Senior QA Engineer - Nando's Point of Sale & Kitchen Management System (NPOS & NKMS) Overall Ambition Help shape the future of Nando's at-counter customer and employee experience by building quality into every stage of delivery. You'll play a key role in ensuring our Point of Sale and Kitchen Management platforms are reliable, accessible, performant and resilient for millions of customers and Nandocas across the globe. What We're Looking For We're looking for a Senior QA Engineer to join our passionate, lean, agile, fast-growing and evolving technology team on a permanent basis. You'll be an experienced QA professional who enjoys solving complex technical challenges and driving quality across every stage of the software development lifecycle. You'll take ownership of quality strategy across our Point of Sale and Kitchen Management products, combining hands-on hardware validation, modern testing practices and release governance to ensure exceptional customer and restaurant experiences. Living the Nando's Values As a Nandoca, you'll embody the values that make Nando's unique. Pride - Take ownership of your work, hold yourself to high standards and care deeply about delivering quality outcomes. Passion - Bring energy, curiosity and enthusiasm to solving problems and creating exceptional customer experiences. Courage - Challenge the status quo, embrace change and make informed decisions, even when faced with uncertainty. Integrity - Act with honesty, transparency and accountability in everything you do. Family - Collaborate openly, support your teammates and contribute to an inclusive environment where everyone can thrive. These values shape how we work together, make decisions and build technology that moves Nando's forward. The Role As a Senior QA Engineer, you'll define and lead the quality strategy across our Point of Sale and Kitchen Management platforms, ensuring every release meets the highest standards before reaching our restaurants. This is a hands-on senior role focused on quality engineering rather than simply writing automated tests. You'll own test planning, release validation, hardware testing, production quality and continuous improvement across multiple products. You'll work closely with Software Engineers, Product Managers and Technical Leads to ensure quality is built into every stage of delivery, balancing speed with stability as we deliver software to restaurants around the world. You'll enjoy reproducing complex production issues, validating software on physical hardware and identifying opportunities to improve our overall testing approach. You'll also champion modern QA practices, AI-assisted testing where appropriate and continuous improvement across the engineering organisation. About the Point of Sale & Kitchen Management Team Our mission is to transform the at-counter experience for both Customers and Nandocas by replacing legacy Point of Sale providers with a best-in-class platform built by Nando's. This is a largely greenfield programme that will become the backbone of Nando's ordering technology, integrating seamlessly with our digital ordering and Kitchen Management platforms. Although based in the UK, the platform supports restaurants globally across the UK, South Africa, Australia and the USA, creating exciting engineering challenges around localisation, configurability and operational resilience. Our software powers restaurant tills, kitchen displays, payment devices and ordering workflows where reliability is business critical. Every release directly impacts restaurant operations, making quality engineering fundamental to our success. Responsibilities Define and lead the quality strategy across our Point of Sale and Kitchen Management products. Design, execute and continuously improve comprehensive test plans for restaurant hardware and software. Perform hands-on manual validation across Windows and Android Point of Sale devices, kitchen screens, receipt printers and payment terminals. Own release validation activities and ensure production readiness before deployment. Monitor post-release stability and rapidly investigate, reproduce and resolve production issues. Work closely with Software Engineers to improve testability, quality and release confidence throughout development. Build and maintain automated testing using modern frameworks including Playwright and Maestro where appropriate. Support API, integration, end-to-end, accessibility, regression and performance testing activities. Contribute to test management using Testmo and help drive continuous improvements across our quality processes. Use monitoring, observability and production insights to improve platform reliability and customer experience. Champion accessibility, resilience and operational excellence as core engineering principles. Evaluate emerging technologies, including AI-assisted testing approaches, where they deliver measurable value. Skills & Experience Essential Significant experience leading QA strategy for modern web, desktop or mobile applications. Strong hands-on manual testing experience across physical Windows and Android hardware. Experience testing customer-facing or operational business-critical applications. Experience creating comprehensive test plans and release validation strategies. Strong understanding of functional, integration, regression, accessibility, API and performance testing. Experience with modern automation frameworks such as Playwright and/or Maestro. Experience testing Flutter applications. Familiarity with JSON payloads, API validation and backend integrations. Experience with test management platforms such as Testmo or similar. Excellent communication and stakeholder management skills. Experience working within Agile software development teams. Enthusiasm for embracing AI-assisted testing as part of the engineering workflow. Desirable Experience using BrowserStack or similar real-device testing platforms. Experience with visual regression tools such as Percy. Experience with LogRocket, Grafana or similar observability platforms. Exposure to performance testing tools such as k6 or Gatling. Experience working with Google Cloud Platform. Understanding of SQL databases and backend services. Experience working with restaurant technology, retail systems or hardware-integrated applications. You'll Be Collaborative, constructive and empathetic in how you work with others. Pragmatic in balancing quality, delivery speed and long-term maintainability. Passionate about creating reliable, accessible experiences for customers and restaurant teams. Comfortable influencing engineering teams without direct authority. Someone who leaves teams, products and engineering practices better than they found them. Everyone is Welcome At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's. We're committed to creating an inclusive and respectful culture for all, including our existing and future Nandocas, partners and suppliers, customers and the communities we are part of. We deliberately work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform at their best throughout the recruitment process.
22/07/2026
Full time
Senior QA Engineer - Nando's Point of Sale & Kitchen Management System (NPOS & NKMS) Overall Ambition Help shape the future of Nando's at-counter customer and employee experience by building quality into every stage of delivery. You'll play a key role in ensuring our Point of Sale and Kitchen Management platforms are reliable, accessible, performant and resilient for millions of customers and Nandocas across the globe. What We're Looking For We're looking for a Senior QA Engineer to join our passionate, lean, agile, fast-growing and evolving technology team on a permanent basis. You'll be an experienced QA professional who enjoys solving complex technical challenges and driving quality across every stage of the software development lifecycle. You'll take ownership of quality strategy across our Point of Sale and Kitchen Management products, combining hands-on hardware validation, modern testing practices and release governance to ensure exceptional customer and restaurant experiences. Living the Nando's Values As a Nandoca, you'll embody the values that make Nando's unique. Pride - Take ownership of your work, hold yourself to high standards and care deeply about delivering quality outcomes. Passion - Bring energy, curiosity and enthusiasm to solving problems and creating exceptional customer experiences. Courage - Challenge the status quo, embrace change and make informed decisions, even when faced with uncertainty. Integrity - Act with honesty, transparency and accountability in everything you do. Family - Collaborate openly, support your teammates and contribute to an inclusive environment where everyone can thrive. These values shape how we work together, make decisions and build technology that moves Nando's forward. The Role As a Senior QA Engineer, you'll define and lead the quality strategy across our Point of Sale and Kitchen Management platforms, ensuring every release meets the highest standards before reaching our restaurants. This is a hands-on senior role focused on quality engineering rather than simply writing automated tests. You'll own test planning, release validation, hardware testing, production quality and continuous improvement across multiple products. You'll work closely with Software Engineers, Product Managers and Technical Leads to ensure quality is built into every stage of delivery, balancing speed with stability as we deliver software to restaurants around the world. You'll enjoy reproducing complex production issues, validating software on physical hardware and identifying opportunities to improve our overall testing approach. You'll also champion modern QA practices, AI-assisted testing where appropriate and continuous improvement across the engineering organisation. About the Point of Sale & Kitchen Management Team Our mission is to transform the at-counter experience for both Customers and Nandocas by replacing legacy Point of Sale providers with a best-in-class platform built by Nando's. This is a largely greenfield programme that will become the backbone of Nando's ordering technology, integrating seamlessly with our digital ordering and Kitchen Management platforms. Although based in the UK, the platform supports restaurants globally across the UK, South Africa, Australia and the USA, creating exciting engineering challenges around localisation, configurability and operational resilience. Our software powers restaurant tills, kitchen displays, payment devices and ordering workflows where reliability is business critical. Every release directly impacts restaurant operations, making quality engineering fundamental to our success. Responsibilities Define and lead the quality strategy across our Point of Sale and Kitchen Management products. Design, execute and continuously improve comprehensive test plans for restaurant hardware and software. Perform hands-on manual validation across Windows and Android Point of Sale devices, kitchen screens, receipt printers and payment terminals. Own release validation activities and ensure production readiness before deployment. Monitor post-release stability and rapidly investigate, reproduce and resolve production issues. Work closely with Software Engineers to improve testability, quality and release confidence throughout development. Build and maintain automated testing using modern frameworks including Playwright and Maestro where appropriate. Support API, integration, end-to-end, accessibility, regression and performance testing activities. Contribute to test management using Testmo and help drive continuous improvements across our quality processes. Use monitoring, observability and production insights to improve platform reliability and customer experience. Champion accessibility, resilience and operational excellence as core engineering principles. Evaluate emerging technologies, including AI-assisted testing approaches, where they deliver measurable value. Skills & Experience Essential Significant experience leading QA strategy for modern web, desktop or mobile applications. Strong hands-on manual testing experience across physical Windows and Android hardware. Experience testing customer-facing or operational business-critical applications. Experience creating comprehensive test plans and release validation strategies. Strong understanding of functional, integration, regression, accessibility, API and performance testing. Experience with modern automation frameworks such as Playwright and/or Maestro. Experience testing Flutter applications. Familiarity with JSON payloads, API validation and backend integrations. Experience with test management platforms such as Testmo or similar. Excellent communication and stakeholder management skills. Experience working within Agile software development teams. Enthusiasm for embracing AI-assisted testing as part of the engineering workflow. Desirable Experience using BrowserStack or similar real-device testing platforms. Experience with visual regression tools such as Percy. Experience with LogRocket, Grafana or similar observability platforms. Exposure to performance testing tools such as k6 or Gatling. Experience working with Google Cloud Platform. Understanding of SQL databases and backend services. Experience working with restaurant technology, retail systems or hardware-integrated applications. You'll Be Collaborative, constructive and empathetic in how you work with others. Pragmatic in balancing quality, delivery speed and long-term maintainability. Passionate about creating reliable, accessible experiences for customers and restaurant teams. Comfortable influencing engineering teams without direct authority. Someone who leaves teams, products and engineering practices better than they found them. Everyone is Welcome At Nando's, everyone is welcome. Inspired by our Southern African heritage, we know and value the richness that diversity brings to Nando's. We're committed to creating an inclusive and respectful culture for all, including our existing and future Nandocas, partners and suppliers, customers and the communities we are part of. We deliberately work hard to create an environment where every individual is valued, respected and can flourish regardless of who they are, their background or outlook on life. We welcome applications from a diverse range of individuals and will consider any reasonable adjustments to enable candidates to perform at their best throughout the recruitment process.
Ready for Your Next Career Move? We're looking for an experienced Senior Business Development Manager - Advanced Manufacturing to join the West Midlands Growth Company (WMGC) at an exciting time of regional growth and opportunity. If you're confident engaging senior stakeholders, passionate about the future of advanced manufacturing, and thrive on identifying and securing high-value investment opportunities, this is your chance to make a real impact. Who are we? The West Midlands Growth Company (WMGC) is the region's economic development delivery organisation. From April 2026, we will lead the delivery of regionally commissioned economic development activity aligned to the West Midlands Growth Plan, working in partnership with the West Midlands Combined Authority and local authorities. We are building a sharper, business-focused organisation that attracts investment, supports high-growth companies and drives measurable economic impact. If you want your work to shape how growth is delivered across one of the UK's most important regions, this is your opportunity! The Role As a Senior Business Development Manager - Advanced Manufacturing, you will play a pivotal role in attracting and securing high-value inward investment into the West Midlands. You'll lead engagement with global and domestic manufacturing businesses, promoting the region as a premier destination for advanced manufacturing growth. Covering a range of sub-sectors, you'll combine sector expertise, commercial acumen, and relationship management skills to generate investment opportunities and strengthen the region's manufacturing ecosystem. Your work will directly contribute to job creation, innovation, and the global competitiveness of the West Midlands. What You'll Be Doing Leading the development and delivery of investment strategies across key Advanced Manufacturing sub-sectors. Translating regional strengths into compelling value propositions to attract job-creating investment from both domestic and international markets. Using market insight, economic trends, and sector intelligence to identify and engage high-value investment opportunities. Driving lead generation and managing a pipeline of inward investment projects, delivering measurable outcomes including job creation and capital investment. Managing relationships with strategic manufacturing businesses in the region to support retention, expansion, and long-term growth. Building strong networks with industry intermediaries, including trade bodies, consultants, and government stakeholders such as the Department for Business & Trade. Collaborating with local authorities, universities, and private sector partners to strengthen the regional manufacturing ecosystem. Supporting wider inward investment activity and contributing sector expertise across WMGC teams. Representing the organisation at a senior level, delivering macro-level pitches and promoting the West Midlands offer globally. Identifying commercial and revenue-generating opportunities for partner organisations. Mentoring colleagues and helping to build Advanced Manufacturing knowledge across the wider team. Using CRM systems effectively to track activity, refine strategies, and maximise impact. What You'll Bring Essential Proven experience in business development, inward investment, or sector growth within the Advanced Manufacturing sector. Strong consultative and commercial engagement skills, with the ability to influence senior stakeholders and decision-makers. Experience developing and delivering business development strategies in a complex, multi-stakeholder environment. Strong understanding of manufacturing trends, technologies, and the economic drivers shaping the sector. Excellent communication, relationship management, and stakeholder engagement skills. Ability to manage multiple projects in a fast-paced, deadline-driven environment. Data-driven mindset with strong analytical and problem-solving capability. A passion for regional economic development and delivering meaningful impact. Desirable Background working within an advanced manufacturing business or within a professional services organisation supporting the sector. Knowledge of the West Midlands manufacturing ecosystem and wider business landscape. Experience working with public sector partners or business support programmes. Evidence of continuous professional development, ideally within manufacturing or technical disciplines. Experience mentoring or coaching others within a team environment. Strong strategic thinking and creativity when addressing investment or growth challenges. Why You'll Love Working Here 26 days holiday Company pension scheme including life assurance Hybrid working with 2 days in the office Cycle to work Simple Health employee membership scheme Equal Opportunities Statement We're an equal opportunities employer and welcome applicants from all backgrounds, experiences, and perspectives. We're committed to creating an inclusive environment where everyone can thrive.
22/07/2026
Full time
Ready for Your Next Career Move? We're looking for an experienced Senior Business Development Manager - Advanced Manufacturing to join the West Midlands Growth Company (WMGC) at an exciting time of regional growth and opportunity. If you're confident engaging senior stakeholders, passionate about the future of advanced manufacturing, and thrive on identifying and securing high-value investment opportunities, this is your chance to make a real impact. Who are we? The West Midlands Growth Company (WMGC) is the region's economic development delivery organisation. From April 2026, we will lead the delivery of regionally commissioned economic development activity aligned to the West Midlands Growth Plan, working in partnership with the West Midlands Combined Authority and local authorities. We are building a sharper, business-focused organisation that attracts investment, supports high-growth companies and drives measurable economic impact. If you want your work to shape how growth is delivered across one of the UK's most important regions, this is your opportunity! The Role As a Senior Business Development Manager - Advanced Manufacturing, you will play a pivotal role in attracting and securing high-value inward investment into the West Midlands. You'll lead engagement with global and domestic manufacturing businesses, promoting the region as a premier destination for advanced manufacturing growth. Covering a range of sub-sectors, you'll combine sector expertise, commercial acumen, and relationship management skills to generate investment opportunities and strengthen the region's manufacturing ecosystem. Your work will directly contribute to job creation, innovation, and the global competitiveness of the West Midlands. What You'll Be Doing Leading the development and delivery of investment strategies across key Advanced Manufacturing sub-sectors. Translating regional strengths into compelling value propositions to attract job-creating investment from both domestic and international markets. Using market insight, economic trends, and sector intelligence to identify and engage high-value investment opportunities. Driving lead generation and managing a pipeline of inward investment projects, delivering measurable outcomes including job creation and capital investment. Managing relationships with strategic manufacturing businesses in the region to support retention, expansion, and long-term growth. Building strong networks with industry intermediaries, including trade bodies, consultants, and government stakeholders such as the Department for Business & Trade. Collaborating with local authorities, universities, and private sector partners to strengthen the regional manufacturing ecosystem. Supporting wider inward investment activity and contributing sector expertise across WMGC teams. Representing the organisation at a senior level, delivering macro-level pitches and promoting the West Midlands offer globally. Identifying commercial and revenue-generating opportunities for partner organisations. Mentoring colleagues and helping to build Advanced Manufacturing knowledge across the wider team. Using CRM systems effectively to track activity, refine strategies, and maximise impact. What You'll Bring Essential Proven experience in business development, inward investment, or sector growth within the Advanced Manufacturing sector. Strong consultative and commercial engagement skills, with the ability to influence senior stakeholders and decision-makers. Experience developing and delivering business development strategies in a complex, multi-stakeholder environment. Strong understanding of manufacturing trends, technologies, and the economic drivers shaping the sector. Excellent communication, relationship management, and stakeholder engagement skills. Ability to manage multiple projects in a fast-paced, deadline-driven environment. Data-driven mindset with strong analytical and problem-solving capability. A passion for regional economic development and delivering meaningful impact. Desirable Background working within an advanced manufacturing business or within a professional services organisation supporting the sector. Knowledge of the West Midlands manufacturing ecosystem and wider business landscape. Experience working with public sector partners or business support programmes. Evidence of continuous professional development, ideally within manufacturing or technical disciplines. Experience mentoring or coaching others within a team environment. Strong strategic thinking and creativity when addressing investment or growth challenges. Why You'll Love Working Here 26 days holiday Company pension scheme including life assurance Hybrid working with 2 days in the office Cycle to work Simple Health employee membership scheme Equal Opportunities Statement We're an equal opportunities employer and welcome applicants from all backgrounds, experiences, and perspectives. We're committed to creating an inclusive environment where everyone can thrive.
Hybrid 1 day per week in Bracknell (RG12) Looking to take ownership of a fast-growing eCommerce channel? This is an opportunity to join a market-leading FMCG business as an Amazon Marketplace Manager eCommerce Lead , driving online growth across Amazon, TikTok Shop and other digital marketplaces. As the Amazon Marketplace Manager , you'll combine commercial account management with data-driven optimisation to accelerate sales, improve digital shelf performance and deliver profitable growth. You'll own Amazon Vendor Central and/or Seller Central, optimising catalogue health, Brand Store visibility, Amazon Advertising and marketplace performance. Using commercial insight and analytics, you'll improve sales, profitability and customer engagement while helping shape the company's wider UK eCommerce strategy. Working from home around four days each week reflects the company's flexible culture, where outcomes matter more than presenteeism. Your new role (Amazon Marketplace Manager) Key responsibilities include: Owning the commercial performance of Amazon Vendor Central and/or Seller Central. Driving profitable growth across Amazon and supporting channels including TikTok Shop. Optimising digital shelf performance, catalogue health, SEO, product content and Brand Stores. Managing Amazon Advertising and Retail Media to improve ROAS, ACoS and TACoS. Monitoring Buy Box ownership, Share of Voice, BSR, glance views and competitor activity. Using Helium 10, Profitero, DataHawk, Pacvue, Marketplace Pulse or similar platforms to identify growth opportunities. Managing forecasting, promotional investment, inventory and new product launches. Working cross-functionally with Marketing, Supply Chain and Finance to deliver profitable growth. Reporting to the Global eCommerce Director, with a dotted line to the UK Country Manager, the Amazon Marketplace Manager will be encouraged to challenge, innovate and continuously improve marketplace performance. Culture Entrepreneurial Collaborative Innovative Outcome focused Fast paced Benefits £65,000-£70,000 basic salary Up to 20% bonus Approximately 80% home working 20% Bracknell 25 days' holiday plus bank holidays Skills and experience We're looking for an experienced Amazon Marketplace Manager or eCommerce Lead with: Experience managing Amazon Vendor Central and/or Seller Central. Strong understanding of Amazon 3P, Retail Media and marketplace growth strategies. Hands-on experience with Helium 10, Profitero, Pacvue, DataHawk, Marketplace Pulse or similar. Knowledge of Amazon Marketing Cloud (AMC), Amazon DSP or Amazon Advertising is advantageous. Experience improving catalogue health, digital shelf performance, keyword optimisation and conversion. Commercial ownership of forecasting, promotional spend and P&L. Strong understanding of Amazon metrics including ROAS, ACoS, TACoS, Buy Box %, Share of Voice and retail readiness. Experience within FMCG or consumer goods. Interview process Teams interview with the Global eCommerce Director. Face-to-face interview with the UK Country Manager and another stakeholder, including a presentation. Informal Teams conversation with the People & Culture Partner. Please don't worry if your CV isn't fully up to date. We'll help with that later. What you need to do now If you're an Amazon Marketplace Manager looking to join a market-leading FMCG business and shape the future of its marketplace growth, we'd love to hear from you. Apply today or contact Jammy Recruitment for a confidential conversation. Interviews are taking place on a rolling basis, so early applications are encouraged.
22/07/2026
Full time
Hybrid 1 day per week in Bracknell (RG12) Looking to take ownership of a fast-growing eCommerce channel? This is an opportunity to join a market-leading FMCG business as an Amazon Marketplace Manager eCommerce Lead , driving online growth across Amazon, TikTok Shop and other digital marketplaces. As the Amazon Marketplace Manager , you'll combine commercial account management with data-driven optimisation to accelerate sales, improve digital shelf performance and deliver profitable growth. You'll own Amazon Vendor Central and/or Seller Central, optimising catalogue health, Brand Store visibility, Amazon Advertising and marketplace performance. Using commercial insight and analytics, you'll improve sales, profitability and customer engagement while helping shape the company's wider UK eCommerce strategy. Working from home around four days each week reflects the company's flexible culture, where outcomes matter more than presenteeism. Your new role (Amazon Marketplace Manager) Key responsibilities include: Owning the commercial performance of Amazon Vendor Central and/or Seller Central. Driving profitable growth across Amazon and supporting channels including TikTok Shop. Optimising digital shelf performance, catalogue health, SEO, product content and Brand Stores. Managing Amazon Advertising and Retail Media to improve ROAS, ACoS and TACoS. Monitoring Buy Box ownership, Share of Voice, BSR, glance views and competitor activity. Using Helium 10, Profitero, DataHawk, Pacvue, Marketplace Pulse or similar platforms to identify growth opportunities. Managing forecasting, promotional investment, inventory and new product launches. Working cross-functionally with Marketing, Supply Chain and Finance to deliver profitable growth. Reporting to the Global eCommerce Director, with a dotted line to the UK Country Manager, the Amazon Marketplace Manager will be encouraged to challenge, innovate and continuously improve marketplace performance. Culture Entrepreneurial Collaborative Innovative Outcome focused Fast paced Benefits £65,000-£70,000 basic salary Up to 20% bonus Approximately 80% home working 20% Bracknell 25 days' holiday plus bank holidays Skills and experience We're looking for an experienced Amazon Marketplace Manager or eCommerce Lead with: Experience managing Amazon Vendor Central and/or Seller Central. Strong understanding of Amazon 3P, Retail Media and marketplace growth strategies. Hands-on experience with Helium 10, Profitero, Pacvue, DataHawk, Marketplace Pulse or similar. Knowledge of Amazon Marketing Cloud (AMC), Amazon DSP or Amazon Advertising is advantageous. Experience improving catalogue health, digital shelf performance, keyword optimisation and conversion. Commercial ownership of forecasting, promotional spend and P&L. Strong understanding of Amazon metrics including ROAS, ACoS, TACoS, Buy Box %, Share of Voice and retail readiness. Experience within FMCG or consumer goods. Interview process Teams interview with the Global eCommerce Director. Face-to-face interview with the UK Country Manager and another stakeholder, including a presentation. Informal Teams conversation with the People & Culture Partner. Please don't worry if your CV isn't fully up to date. We'll help with that later. What you need to do now If you're an Amazon Marketplace Manager looking to join a market-leading FMCG business and shape the future of its marketplace growth, we'd love to hear from you. Apply today or contact Jammy Recruitment for a confidential conversation. Interviews are taking place on a rolling basis, so early applications are encouraged.
Hybrid 1 day per week in Bracknell (RG12) Looking to take ownership of a fast-growing eCommerce channel? This is an opportunity to join a market-leading FMCG business as an Amazon Marketplace Manager eCommerce Lead , driving online growth across Amazon, TikTok Shop and other digital marketplaces. As the Amazon Marketplace Manager , you'll combine commercial account management with data-driven optimisation to accelerate sales, improve digital shelf performance and deliver profitable growth. You'll own Amazon Vendor Central and/or Seller Central, optimising catalogue health, Brand Store visibility, Amazon Advertising and marketplace performance. Using commercial insight and analytics, you'll improve sales, profitability and customer engagement while helping shape the company's wider UK eCommerce strategy. Working from home around four days each week reflects the company's flexible culture, where outcomes matter more than presenteeism. Your new role (Amazon Marketplace Manager) Key responsibilities include: Owning the commercial performance of Amazon Vendor Central and/or Seller Central. Driving profitable growth across Amazon and supporting channels including TikTok Shop. Optimising digital shelf performance, catalogue health, SEO, product content and Brand Stores. Managing Amazon Advertising and Retail Media to improve ROAS, ACoS and TACoS. Monitoring Buy Box ownership, Share of Voice, BSR, glance views and competitor activity. Using Helium 10, Profitero, DataHawk, Pacvue, Marketplace Pulse or similar platforms to identify growth opportunities. Managing forecasting, promotional investment, inventory and new product launches. Working cross-functionally with Marketing, Supply Chain and Finance to deliver profitable growth. Reporting to the Global eCommerce Director, with a dotted line to the UK Country Manager, the Amazon Marketplace Manager will be encouraged to challenge, innovate and continuously improve marketplace performance. Culture Entrepreneurial Collaborative Innovative Outcome focused Fast paced Benefits £65,000-£70,000 basic salary Up to 20% bonus Approximately 80% home working 20% Bracknell 25 days' holiday plus bank holidays Skills and experience We're looking for an experienced Amazon Marketplace Manager or eCommerce Lead with: Experience managing Amazon Vendor Central and/or Seller Central. Strong understanding of Amazon 3P, Retail Media and marketplace growth strategies. Hands-on experience with Helium 10, Profitero, Pacvue, DataHawk, Marketplace Pulse or similar. Knowledge of Amazon Marketing Cloud (AMC), Amazon DSP or Amazon Advertising is advantageous. Experience improving catalogue health, digital shelf performance, keyword optimisation and conversion. Commercial ownership of forecasting, promotional spend and P&L. Strong understanding of Amazon metrics including ROAS, ACoS, TACoS, Buy Box %, Share of Voice and retail readiness. Experience within FMCG or consumer goods. Interview process Teams interview with the Global eCommerce Director. Face-to-face interview with the UK Country Manager and another stakeholder, including a presentation. Informal Teams conversation with the People & Culture Partner. Please don't worry if your CV isn't fully up to date. We'll help with that later. What you need to do now If you're an Amazon Marketplace Manager looking to join a market-leading FMCG business and shape the future of its marketplace growth, we'd love to hear from you. Apply today or contact Jammy Recruitment for a confidential conversation. Interviews are taking place on a rolling basis, so early applications are encouraged.
22/07/2026
Full time
Hybrid 1 day per week in Bracknell (RG12) Looking to take ownership of a fast-growing eCommerce channel? This is an opportunity to join a market-leading FMCG business as an Amazon Marketplace Manager eCommerce Lead , driving online growth across Amazon, TikTok Shop and other digital marketplaces. As the Amazon Marketplace Manager , you'll combine commercial account management with data-driven optimisation to accelerate sales, improve digital shelf performance and deliver profitable growth. You'll own Amazon Vendor Central and/or Seller Central, optimising catalogue health, Brand Store visibility, Amazon Advertising and marketplace performance. Using commercial insight and analytics, you'll improve sales, profitability and customer engagement while helping shape the company's wider UK eCommerce strategy. Working from home around four days each week reflects the company's flexible culture, where outcomes matter more than presenteeism. Your new role (Amazon Marketplace Manager) Key responsibilities include: Owning the commercial performance of Amazon Vendor Central and/or Seller Central. Driving profitable growth across Amazon and supporting channels including TikTok Shop. Optimising digital shelf performance, catalogue health, SEO, product content and Brand Stores. Managing Amazon Advertising and Retail Media to improve ROAS, ACoS and TACoS. Monitoring Buy Box ownership, Share of Voice, BSR, glance views and competitor activity. Using Helium 10, Profitero, DataHawk, Pacvue, Marketplace Pulse or similar platforms to identify growth opportunities. Managing forecasting, promotional investment, inventory and new product launches. Working cross-functionally with Marketing, Supply Chain and Finance to deliver profitable growth. Reporting to the Global eCommerce Director, with a dotted line to the UK Country Manager, the Amazon Marketplace Manager will be encouraged to challenge, innovate and continuously improve marketplace performance. Culture Entrepreneurial Collaborative Innovative Outcome focused Fast paced Benefits £65,000-£70,000 basic salary Up to 20% bonus Approximately 80% home working 20% Bracknell 25 days' holiday plus bank holidays Skills and experience We're looking for an experienced Amazon Marketplace Manager or eCommerce Lead with: Experience managing Amazon Vendor Central and/or Seller Central. Strong understanding of Amazon 3P, Retail Media and marketplace growth strategies. Hands-on experience with Helium 10, Profitero, Pacvue, DataHawk, Marketplace Pulse or similar. Knowledge of Amazon Marketing Cloud (AMC), Amazon DSP or Amazon Advertising is advantageous. Experience improving catalogue health, digital shelf performance, keyword optimisation and conversion. Commercial ownership of forecasting, promotional spend and P&L. Strong understanding of Amazon metrics including ROAS, ACoS, TACoS, Buy Box %, Share of Voice and retail readiness. Experience within FMCG or consumer goods. Interview process Teams interview with the Global eCommerce Director. Face-to-face interview with the UK Country Manager and another stakeholder, including a presentation. Informal Teams conversation with the People & Culture Partner. Please don't worry if your CV isn't fully up to date. We'll help with that later. What you need to do now If you're an Amazon Marketplace Manager looking to join a market-leading FMCG business and shape the future of its marketplace growth, we'd love to hear from you. Apply today or contact Jammy Recruitment for a confidential conversation. Interviews are taking place on a rolling basis, so early applications are encouraged.
Hybrid 1 day per week in Bracknell (RG12) Looking to take ownership of a fast-growing eCommerce channel? This is an opportunity to join a market-leading FMCG business as an Amazon Marketplace Manager eCommerce Lead , driving online growth across Amazon, TikTok Shop and other digital marketplaces. As the Amazon Marketplace Manager , you'll combine commercial account management with data-driven optimisation to accelerate sales, improve digital shelf performance and deliver profitable growth. You'll own Amazon Vendor Central and/or Seller Central, optimising catalogue health, Brand Store visibility, Amazon Advertising and marketplace performance. Using commercial insight and analytics, you'll improve sales, profitability and customer engagement while helping shape the company's wider UK eCommerce strategy. Working from home around four days each week reflects the company's flexible culture, where outcomes matter more than presenteeism. Your new role (Amazon Marketplace Manager) Key responsibilities include: Owning the commercial performance of Amazon Vendor Central and/or Seller Central. Driving profitable growth across Amazon and supporting channels including TikTok Shop. Optimising digital shelf performance, catalogue health, SEO, product content and Brand Stores. Managing Amazon Advertising and Retail Media to improve ROAS, ACoS and TACoS. Monitoring Buy Box ownership, Share of Voice, BSR, glance views and competitor activity. Using Helium 10, Profitero, DataHawk, Pacvue, Marketplace Pulse or similar platforms to identify growth opportunities. Managing forecasting, promotional investment, inventory and new product launches. Working cross-functionally with Marketing, Supply Chain and Finance to deliver profitable growth. Reporting to the Global eCommerce Director, with a dotted line to the UK Country Manager, the Amazon Marketplace Manager will be encouraged to challenge, innovate and continuously improve marketplace performance. Culture Entrepreneurial Collaborative Innovative Outcome focused Fast paced Benefits £65,000-£70,000 basic salary Up to 20% bonus Approximately 80% home working 20% Bracknell 25 days' holiday plus bank holidays Skills and experience We're looking for an experienced Amazon Marketplace Manager or eCommerce Lead with: Experience managing Amazon Vendor Central and/or Seller Central. Strong understanding of Amazon 3P, Retail Media and marketplace growth strategies. Hands-on experience with Helium 10, Profitero, Pacvue, DataHawk, Marketplace Pulse or similar. Knowledge of Amazon Marketing Cloud (AMC), Amazon DSP or Amazon Advertising is advantageous. Experience improving catalogue health, digital shelf performance, keyword optimisation and conversion. Commercial ownership of forecasting, promotional spend and P&L. Strong understanding of Amazon metrics including ROAS, ACoS, TACoS, Buy Box %, Share of Voice and retail readiness. Experience within FMCG or consumer goods. Interview process Teams interview with the Global eCommerce Director. Face-to-face interview with the UK Country Manager and another stakeholder, including a presentation. Informal Teams conversation with the People & Culture Partner. Please don't worry if your CV isn't fully up to date. We'll help with that later. What you need to do now If you're an Amazon Marketplace Manager looking to join a market-leading FMCG business and shape the future of its marketplace growth, we'd love to hear from you. Apply today or contact Jammy Recruitment for a confidential conversation. Interviews are taking place on a rolling basis, so early applications are encouraged.
22/07/2026
Full time
Hybrid 1 day per week in Bracknell (RG12) Looking to take ownership of a fast-growing eCommerce channel? This is an opportunity to join a market-leading FMCG business as an Amazon Marketplace Manager eCommerce Lead , driving online growth across Amazon, TikTok Shop and other digital marketplaces. As the Amazon Marketplace Manager , you'll combine commercial account management with data-driven optimisation to accelerate sales, improve digital shelf performance and deliver profitable growth. You'll own Amazon Vendor Central and/or Seller Central, optimising catalogue health, Brand Store visibility, Amazon Advertising and marketplace performance. Using commercial insight and analytics, you'll improve sales, profitability and customer engagement while helping shape the company's wider UK eCommerce strategy. Working from home around four days each week reflects the company's flexible culture, where outcomes matter more than presenteeism. Your new role (Amazon Marketplace Manager) Key responsibilities include: Owning the commercial performance of Amazon Vendor Central and/or Seller Central. Driving profitable growth across Amazon and supporting channels including TikTok Shop. Optimising digital shelf performance, catalogue health, SEO, product content and Brand Stores. Managing Amazon Advertising and Retail Media to improve ROAS, ACoS and TACoS. Monitoring Buy Box ownership, Share of Voice, BSR, glance views and competitor activity. Using Helium 10, Profitero, DataHawk, Pacvue, Marketplace Pulse or similar platforms to identify growth opportunities. Managing forecasting, promotional investment, inventory and new product launches. Working cross-functionally with Marketing, Supply Chain and Finance to deliver profitable growth. Reporting to the Global eCommerce Director, with a dotted line to the UK Country Manager, the Amazon Marketplace Manager will be encouraged to challenge, innovate and continuously improve marketplace performance. Culture Entrepreneurial Collaborative Innovative Outcome focused Fast paced Benefits £65,000-£70,000 basic salary Up to 20% bonus Approximately 80% home working 20% Bracknell 25 days' holiday plus bank holidays Skills and experience We're looking for an experienced Amazon Marketplace Manager or eCommerce Lead with: Experience managing Amazon Vendor Central and/or Seller Central. Strong understanding of Amazon 3P, Retail Media and marketplace growth strategies. Hands-on experience with Helium 10, Profitero, Pacvue, DataHawk, Marketplace Pulse or similar. Knowledge of Amazon Marketing Cloud (AMC), Amazon DSP or Amazon Advertising is advantageous. Experience improving catalogue health, digital shelf performance, keyword optimisation and conversion. Commercial ownership of forecasting, promotional spend and P&L. Strong understanding of Amazon metrics including ROAS, ACoS, TACoS, Buy Box %, Share of Voice and retail readiness. Experience within FMCG or consumer goods. Interview process Teams interview with the Global eCommerce Director. Face-to-face interview with the UK Country Manager and another stakeholder, including a presentation. Informal Teams conversation with the People & Culture Partner. Please don't worry if your CV isn't fully up to date. We'll help with that later. What you need to do now If you're an Amazon Marketplace Manager looking to join a market-leading FMCG business and shape the future of its marketplace growth, we'd love to hear from you. Apply today or contact Jammy Recruitment for a confidential conversation. Interviews are taking place on a rolling basis, so early applications are encouraged.
ARM (Advanced Resource Managers)
Portsmouth, Hampshire
Business Continuity Manager Permanent - £55k-£65k salary Portsmouth based - hybrid working - 1 day a week onsite Reporting to the Head of Assurance, the Business Continuity Manager (BCM) is responsible for designing, implementing, and maintaining the organisation's business continuity and resilience framework across internal operations and client-managed infrastructure. The role ensures that systems, services, and processes remain resilient against disruption, meet regulatory expectations, and align with evolving risks including cybersecurity and AI usage. RESPONSIBILITIES Business Continuity Strategy & Governance Develop, implement, and continuously improve the Business Continuity Management System (BCMS) aligned with ISO 22301 and industry best practices, ensuring it aligns with risk and resilience goals. Business Impact Analysis (BIA) & Risk Assessment Lead and maintain up-to-date Business Impact Analyses (BIA) for critical IT systems and business services System Audits & Assurance Conduct periodic system-level BC audits Continuity Exercises & Testing Establish a structured testing framework to conduct regular continuity tests and simulations. Ensure each test includes detailed documentation, tracking of progress, and evaluation against set acceptance criteria to assess effectiveness and readiness. Client Infrastructure Resilience Oversee business continuity and disaster recovery readiness for client-managed environments Monitoring, Reporting & Executive Communication Provide monthly BC preparedness reports to executive leadership Regulatory & Compliance Alignment Ensure compliance with relevant standards and regulations (eg, ISO 22301, ISO 27001, GDPR) Continuous Improvement & Awareness Promote awareness and training on business continuity across the organisation Stakeholder Engagement and Training: Collaborate with external suppliers to ensure their service continuity plans align with continuity requirements, particularly for critical services, fostering resilience across the supply chain. EXPERIENCE Extensive experience in continuity management within a service delivery or operations capacity, with a focus on continuity testing and governance ideally in a professional services or regulated environment. Expertise in ISO 22301 standards Background in conducting business impact analyses and maturity assessments. Proficiency with continuity planning tools and methodologies. Relevant qualification in business continuity management, risk management, or a related field. SKILLS Continuity and Crisis Management: Strong ability to plan, execute, and oversee business continuity measures and crisis response. Stakeholder Engagement: Proven skills in engaging and aligning stakeholders across departments. Analytical and Critical Thinking: Strong analytical skills for assessing risk impacts and developing mitigation strategies. Organisational and Project Management: Effective time management and organisational skills to balance multiple priorities. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
22/07/2026
Full time
Business Continuity Manager Permanent - £55k-£65k salary Portsmouth based - hybrid working - 1 day a week onsite Reporting to the Head of Assurance, the Business Continuity Manager (BCM) is responsible for designing, implementing, and maintaining the organisation's business continuity and resilience framework across internal operations and client-managed infrastructure. The role ensures that systems, services, and processes remain resilient against disruption, meet regulatory expectations, and align with evolving risks including cybersecurity and AI usage. RESPONSIBILITIES Business Continuity Strategy & Governance Develop, implement, and continuously improve the Business Continuity Management System (BCMS) aligned with ISO 22301 and industry best practices, ensuring it aligns with risk and resilience goals. Business Impact Analysis (BIA) & Risk Assessment Lead and maintain up-to-date Business Impact Analyses (BIA) for critical IT systems and business services System Audits & Assurance Conduct periodic system-level BC audits Continuity Exercises & Testing Establish a structured testing framework to conduct regular continuity tests and simulations. Ensure each test includes detailed documentation, tracking of progress, and evaluation against set acceptance criteria to assess effectiveness and readiness. Client Infrastructure Resilience Oversee business continuity and disaster recovery readiness for client-managed environments Monitoring, Reporting & Executive Communication Provide monthly BC preparedness reports to executive leadership Regulatory & Compliance Alignment Ensure compliance with relevant standards and regulations (eg, ISO 22301, ISO 27001, GDPR) Continuous Improvement & Awareness Promote awareness and training on business continuity across the organisation Stakeholder Engagement and Training: Collaborate with external suppliers to ensure their service continuity plans align with continuity requirements, particularly for critical services, fostering resilience across the supply chain. EXPERIENCE Extensive experience in continuity management within a service delivery or operations capacity, with a focus on continuity testing and governance ideally in a professional services or regulated environment. Expertise in ISO 22301 standards Background in conducting business impact analyses and maturity assessments. Proficiency with continuity planning tools and methodologies. Relevant qualification in business continuity management, risk management, or a related field. SKILLS Continuity and Crisis Management: Strong ability to plan, execute, and oversee business continuity measures and crisis response. Stakeholder Engagement: Proven skills in engaging and aligning stakeholders across departments. Analytical and Critical Thinking: Strong analytical skills for assessing risk impacts and developing mitigation strategies. Organisational and Project Management: Effective time management and organisational skills to balance multiple priorities. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Hybrid 1 day per week in Bracknell (RG12) Looking to take ownership of a fast-growing eCommerce channel? This is an opportunity to join a market-leading FMCG business as an Amazon Marketplace Manager eCommerce Lead , driving online growth across Amazon, TikTok Shop and other digital marketplaces. As the Amazon Marketplace Manager , you'll combine commercial account management with data-driven optimisation to accelerate sales, improve digital shelf performance and deliver profitable growth. You'll own Amazon Vendor Central and/or Seller Central, optimising catalogue health, Brand Store visibility, Amazon Advertising and marketplace performance. Using commercial insight and analytics, you'll improve sales, profitability and customer engagement while helping shape the company's wider UK eCommerce strategy. Working from home around four days each week reflects the company's flexible culture, where outcomes matter more than presenteeism. Your new role (Amazon Marketplace Manager) Key responsibilities include: Owning the commercial performance of Amazon Vendor Central and/or Seller Central. Driving profitable growth across Amazon and supporting channels including TikTok Shop. Optimising digital shelf performance, catalogue health, SEO, product content and Brand Stores. Managing Amazon Advertising and Retail Media to improve ROAS, ACoS and TACoS. Monitoring Buy Box ownership, Share of Voice, BSR, glance views and competitor activity. Using Helium 10, Profitero, DataHawk, Pacvue, Marketplace Pulse or similar platforms to identify growth opportunities. Managing forecasting, promotional investment, inventory and new product launches. Working cross-functionally with Marketing, Supply Chain and Finance to deliver profitable growth. Reporting to the Global eCommerce Director, with a dotted line to the UK Country Manager, the Amazon Marketplace Manager will be encouraged to challenge, innovate and continuously improve marketplace performance. Culture Entrepreneurial Collaborative Innovative Outcome focused Fast paced Benefits £65,000-£70,000 basic salary Up to 20% bonus Approximately 80% home working 20% Bracknell 25 days' holiday plus bank holidays Skills and experience We're looking for an experienced Amazon Marketplace Manager or eCommerce Lead with: Experience managing Amazon Vendor Central and/or Seller Central. Strong understanding of Amazon 3P, Retail Media and marketplace growth strategies. Hands-on experience with Helium 10, Profitero, Pacvue, DataHawk, Marketplace Pulse or similar. Knowledge of Amazon Marketing Cloud (AMC), Amazon DSP or Amazon Advertising is advantageous. Experience improving catalogue health, digital shelf performance, keyword optimisation and conversion. Commercial ownership of forecasting, promotional spend and P&L. Strong understanding of Amazon metrics including ROAS, ACoS, TACoS, Buy Box %, Share of Voice and retail readiness. Experience within FMCG or consumer goods. Interview process Teams interview with the Global eCommerce Director. Face-to-face interview with the UK Country Manager and another stakeholder, including a presentation. Informal Teams conversation with the People & Culture Partner. Please don't worry if your CV isn't fully up to date. We'll help with that later. What you need to do now If you're an Amazon Marketplace Manager looking to join a market-leading FMCG business and shape the future of its marketplace growth, we'd love to hear from you. Apply today or contact Jammy Recruitment for a confidential conversation. Interviews are taking place on a rolling basis, so early applications are encouraged.
22/07/2026
Full time
Hybrid 1 day per week in Bracknell (RG12) Looking to take ownership of a fast-growing eCommerce channel? This is an opportunity to join a market-leading FMCG business as an Amazon Marketplace Manager eCommerce Lead , driving online growth across Amazon, TikTok Shop and other digital marketplaces. As the Amazon Marketplace Manager , you'll combine commercial account management with data-driven optimisation to accelerate sales, improve digital shelf performance and deliver profitable growth. You'll own Amazon Vendor Central and/or Seller Central, optimising catalogue health, Brand Store visibility, Amazon Advertising and marketplace performance. Using commercial insight and analytics, you'll improve sales, profitability and customer engagement while helping shape the company's wider UK eCommerce strategy. Working from home around four days each week reflects the company's flexible culture, where outcomes matter more than presenteeism. Your new role (Amazon Marketplace Manager) Key responsibilities include: Owning the commercial performance of Amazon Vendor Central and/or Seller Central. Driving profitable growth across Amazon and supporting channels including TikTok Shop. Optimising digital shelf performance, catalogue health, SEO, product content and Brand Stores. Managing Amazon Advertising and Retail Media to improve ROAS, ACoS and TACoS. Monitoring Buy Box ownership, Share of Voice, BSR, glance views and competitor activity. Using Helium 10, Profitero, DataHawk, Pacvue, Marketplace Pulse or similar platforms to identify growth opportunities. Managing forecasting, promotional investment, inventory and new product launches. Working cross-functionally with Marketing, Supply Chain and Finance to deliver profitable growth. Reporting to the Global eCommerce Director, with a dotted line to the UK Country Manager, the Amazon Marketplace Manager will be encouraged to challenge, innovate and continuously improve marketplace performance. Culture Entrepreneurial Collaborative Innovative Outcome focused Fast paced Benefits £65,000-£70,000 basic salary Up to 20% bonus Approximately 80% home working 20% Bracknell 25 days' holiday plus bank holidays Skills and experience We're looking for an experienced Amazon Marketplace Manager or eCommerce Lead with: Experience managing Amazon Vendor Central and/or Seller Central. Strong understanding of Amazon 3P, Retail Media and marketplace growth strategies. Hands-on experience with Helium 10, Profitero, Pacvue, DataHawk, Marketplace Pulse or similar. Knowledge of Amazon Marketing Cloud (AMC), Amazon DSP or Amazon Advertising is advantageous. Experience improving catalogue health, digital shelf performance, keyword optimisation and conversion. Commercial ownership of forecasting, promotional spend and P&L. Strong understanding of Amazon metrics including ROAS, ACoS, TACoS, Buy Box %, Share of Voice and retail readiness. Experience within FMCG or consumer goods. Interview process Teams interview with the Global eCommerce Director. Face-to-face interview with the UK Country Manager and another stakeholder, including a presentation. Informal Teams conversation with the People & Culture Partner. Please don't worry if your CV isn't fully up to date. We'll help with that later. What you need to do now If you're an Amazon Marketplace Manager looking to join a market-leading FMCG business and shape the future of its marketplace growth, we'd love to hear from you. Apply today or contact Jammy Recruitment for a confidential conversation. Interviews are taking place on a rolling basis, so early applications are encouraged.
LA International Computer Consultants Ltd
Farnborough, Hampshire
ServiceNow Technical Consultant (ITSM/ITOM) We are seeking an experienced ServiceNow Technical Consultant with strong platform build and integration expertise to support the delivery of enterprise-scale ITSM and ITOM implementations. The successful candidate will be responsible for designing, configuring, developing, and supporting ServiceNow solutions aligned to business and operational requirements. Key Responsibilities Platform Administration & Governance * Administer and maintain the ServiceNow platform across development, test, and production environments * Manage user accounts, groups, roles, and access controls * Configure and maintain platform security, including ACLs and role-based access control (RBAC) * Support instance governance, upgrade planning, patching, cloning, and release management activities * Monitor platform health, performance, and compliance with organisational standards Platform Configuration & Development * Configure and customise core ServiceNow modules, particularly ITSM and ITOM * Design and develop workflows, Flow Designer automations, business rules, client scripts, UI policies, and notifications * Perform UI customisation using Service Portal, Workspace, forms, related lists, and catalog items * Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server, and third-party connectors * Support CMDB design, discovery, event management, and service mapping activities where applicable * Produce scalable and maintainable technical solutions aligned to platform best practices Implementation & Delivery * Work collaboratively with solution architects, business analysts, project managers, and stakeholders throughout the implementation life cycle * Translate functional and technical requirements into ServiceNow solutions * Participate in sprint planning, technical design workshops, and code reviews * Support testing activities including SIT, UAT, regression, and defect resolution * Contribute to deployment planning and post-go-live support # Documentation & Best Practice * Produce and maintain technical documentation, configuration records, and knowledge articles * Ensure developments align with ServiceNow development standards and governance processes * Provide technical guidance and mentoring to junior developers or administrators where required Required Skills & Experience * Proven experience delivering ServiceNow ITSM and/or ITOM implementations * Strong hands-on experience with: o Platform administration and configuration o Workflow development and Flow Designer o Business Rules, Client Scripts, UI Policies, and ACLs o RBAC and security configuration o Service Catalog and request workflows o Integration development using REST/SOAP APIs and IntegrationHub * Experience with CMDB, Discovery, Event Management, or Service Mapping is highly desirable * Strong understanding of ServiceNow platform architecture and best practices * Experience working in Agile delivery environments * Ability to troubleshoot complex technical issues across integrations and platform functionality Mandatory Certifications Candidates must hold the following current certifications from ServiceNow: * Certified System Administrator (CSA) * Certified Implementation Specialist - IT Service Management (CIS-ITSM) Desirable Certifications * Certified Application Developer (CAD) * Certified Implementation Specialist - Discovery * Certified Implementation Specialist - Event Management * Certified Implementation Specialist - Service Mapping Personal Attributes * Strong problem-solving and analytical skills * Excellent stakeholder communication and collaboration abilities * Ability to work independently and within cross-functional teams * Detail-oriented with a focus on quality and maintainability * Proactive approach to continuous improvement and platform optimisation Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
22/07/2026
Contractor
ServiceNow Technical Consultant (ITSM/ITOM) We are seeking an experienced ServiceNow Technical Consultant with strong platform build and integration expertise to support the delivery of enterprise-scale ITSM and ITOM implementations. The successful candidate will be responsible for designing, configuring, developing, and supporting ServiceNow solutions aligned to business and operational requirements. Key Responsibilities Platform Administration & Governance * Administer and maintain the ServiceNow platform across development, test, and production environments * Manage user accounts, groups, roles, and access controls * Configure and maintain platform security, including ACLs and role-based access control (RBAC) * Support instance governance, upgrade planning, patching, cloning, and release management activities * Monitor platform health, performance, and compliance with organisational standards Platform Configuration & Development * Configure and customise core ServiceNow modules, particularly ITSM and ITOM * Design and develop workflows, Flow Designer automations, business rules, client scripts, UI policies, and notifications * Perform UI customisation using Service Portal, Workspace, forms, related lists, and catalog items * Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server, and third-party connectors * Support CMDB design, discovery, event management, and service mapping activities where applicable * Produce scalable and maintainable technical solutions aligned to platform best practices Implementation & Delivery * Work collaboratively with solution architects, business analysts, project managers, and stakeholders throughout the implementation life cycle * Translate functional and technical requirements into ServiceNow solutions * Participate in sprint planning, technical design workshops, and code reviews * Support testing activities including SIT, UAT, regression, and defect resolution * Contribute to deployment planning and post-go-live support # Documentation & Best Practice * Produce and maintain technical documentation, configuration records, and knowledge articles * Ensure developments align with ServiceNow development standards and governance processes * Provide technical guidance and mentoring to junior developers or administrators where required Required Skills & Experience * Proven experience delivering ServiceNow ITSM and/or ITOM implementations * Strong hands-on experience with: o Platform administration and configuration o Workflow development and Flow Designer o Business Rules, Client Scripts, UI Policies, and ACLs o RBAC and security configuration o Service Catalog and request workflows o Integration development using REST/SOAP APIs and IntegrationHub * Experience with CMDB, Discovery, Event Management, or Service Mapping is highly desirable * Strong understanding of ServiceNow platform architecture and best practices * Experience working in Agile delivery environments * Ability to troubleshoot complex technical issues across integrations and platform functionality Mandatory Certifications Candidates must hold the following current certifications from ServiceNow: * Certified System Administrator (CSA) * Certified Implementation Specialist - IT Service Management (CIS-ITSM) Desirable Certifications * Certified Application Developer (CAD) * Certified Implementation Specialist - Discovery * Certified Implementation Specialist - Event Management * Certified Implementation Specialist - Service Mapping Personal Attributes * Strong problem-solving and analytical skills * Excellent stakeholder communication and collaboration abilities * Ability to work independently and within cross-functional teams * Detail-oriented with a focus on quality and maintainability * Proactive approach to continuous improvement and platform optimisation Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Hybrid 1 day per week in Bracknell (RG12) Looking to take ownership of a fast-growing eCommerce channel? This is an opportunity to join a market-leading FMCG business as an Amazon Marketplace Manager eCommerce Lead , driving online growth across Amazon, TikTok Shop and other digital marketplaces. As the Amazon Marketplace Manager , you'll combine commercial account management with data-driven optimisation to accelerate sales, improve digital shelf performance and deliver profitable growth. You'll own Amazon Vendor Central and/or Seller Central, optimising catalogue health, Brand Store visibility, Amazon Advertising and marketplace performance. Using commercial insight and analytics, you'll improve sales, profitability and customer engagement while helping shape the company's wider UK eCommerce strategy. Working from home around four days each week reflects the company's flexible culture, where outcomes matter more than presenteeism. Your new role (Amazon Marketplace Manager) Key responsibilities include: Owning the commercial performance of Amazon Vendor Central and/or Seller Central. Driving profitable growth across Amazon and supporting channels including TikTok Shop. Optimising digital shelf performance, catalogue health, SEO, product content and Brand Stores. Managing Amazon Advertising and Retail Media to improve ROAS, ACoS and TACoS. Monitoring Buy Box ownership, Share of Voice, BSR, glance views and competitor activity. Using Helium 10, Profitero, DataHawk, Pacvue, Marketplace Pulse or similar platforms to identify growth opportunities. Managing forecasting, promotional investment, inventory and new product launches. Working cross-functionally with Marketing, Supply Chain and Finance to deliver profitable growth. Reporting to the Global eCommerce Director, with a dotted line to the UK Country Manager, the Amazon Marketplace Manager will be encouraged to challenge, innovate and continuously improve marketplace performance. Culture Entrepreneurial Collaborative Innovative Outcome focused Fast paced Benefits £65,000-£70,000 basic salary Up to 20% bonus Approximately 80% home working 20% Bracknell 25 days' holiday plus bank holidays Skills and experience We're looking for an experienced Amazon Marketplace Manager or eCommerce Lead with: Experience managing Amazon Vendor Central and/or Seller Central. Strong understanding of Amazon 3P, Retail Media and marketplace growth strategies. Hands-on experience with Helium 10, Profitero, Pacvue, DataHawk, Marketplace Pulse or similar. Knowledge of Amazon Marketing Cloud (AMC), Amazon DSP or Amazon Advertising is advantageous. Experience improving catalogue health, digital shelf performance, keyword optimisation and conversion. Commercial ownership of forecasting, promotional spend and P&L. Strong understanding of Amazon metrics including ROAS, ACoS, TACoS, Buy Box %, Share of Voice and retail readiness. Experience within FMCG or consumer goods. Interview process Teams interview with the Global eCommerce Director. Face-to-face interview with the UK Country Manager and another stakeholder, including a presentation. Informal Teams conversation with the People & Culture Partner. Please don't worry if your CV isn't fully up to date. We'll help with that later. What you need to do now If you're an Amazon Marketplace Manager looking to join a market-leading FMCG business and shape the future of its marketplace growth, we'd love to hear from you. Apply today or contact Jammy Recruitment for a confidential conversation. Interviews are taking place on a rolling basis, so early applications are encouraged.
22/07/2026
Full time
Hybrid 1 day per week in Bracknell (RG12) Looking to take ownership of a fast-growing eCommerce channel? This is an opportunity to join a market-leading FMCG business as an Amazon Marketplace Manager eCommerce Lead , driving online growth across Amazon, TikTok Shop and other digital marketplaces. As the Amazon Marketplace Manager , you'll combine commercial account management with data-driven optimisation to accelerate sales, improve digital shelf performance and deliver profitable growth. You'll own Amazon Vendor Central and/or Seller Central, optimising catalogue health, Brand Store visibility, Amazon Advertising and marketplace performance. Using commercial insight and analytics, you'll improve sales, profitability and customer engagement while helping shape the company's wider UK eCommerce strategy. Working from home around four days each week reflects the company's flexible culture, where outcomes matter more than presenteeism. Your new role (Amazon Marketplace Manager) Key responsibilities include: Owning the commercial performance of Amazon Vendor Central and/or Seller Central. Driving profitable growth across Amazon and supporting channels including TikTok Shop. Optimising digital shelf performance, catalogue health, SEO, product content and Brand Stores. Managing Amazon Advertising and Retail Media to improve ROAS, ACoS and TACoS. Monitoring Buy Box ownership, Share of Voice, BSR, glance views and competitor activity. Using Helium 10, Profitero, DataHawk, Pacvue, Marketplace Pulse or similar platforms to identify growth opportunities. Managing forecasting, promotional investment, inventory and new product launches. Working cross-functionally with Marketing, Supply Chain and Finance to deliver profitable growth. Reporting to the Global eCommerce Director, with a dotted line to the UK Country Manager, the Amazon Marketplace Manager will be encouraged to challenge, innovate and continuously improve marketplace performance. Culture Entrepreneurial Collaborative Innovative Outcome focused Fast paced Benefits £65,000-£70,000 basic salary Up to 20% bonus Approximately 80% home working 20% Bracknell 25 days' holiday plus bank holidays Skills and experience We're looking for an experienced Amazon Marketplace Manager or eCommerce Lead with: Experience managing Amazon Vendor Central and/or Seller Central. Strong understanding of Amazon 3P, Retail Media and marketplace growth strategies. Hands-on experience with Helium 10, Profitero, Pacvue, DataHawk, Marketplace Pulse or similar. Knowledge of Amazon Marketing Cloud (AMC), Amazon DSP or Amazon Advertising is advantageous. Experience improving catalogue health, digital shelf performance, keyword optimisation and conversion. Commercial ownership of forecasting, promotional spend and P&L. Strong understanding of Amazon metrics including ROAS, ACoS, TACoS, Buy Box %, Share of Voice and retail readiness. Experience within FMCG or consumer goods. Interview process Teams interview with the Global eCommerce Director. Face-to-face interview with the UK Country Manager and another stakeholder, including a presentation. Informal Teams conversation with the People & Culture Partner. Please don't worry if your CV isn't fully up to date. We'll help with that later. What you need to do now If you're an Amazon Marketplace Manager looking to join a market-leading FMCG business and shape the future of its marketplace growth, we'd love to hear from you. Apply today or contact Jammy Recruitment for a confidential conversation. Interviews are taking place on a rolling basis, so early applications are encouraged.
Hybrid 1 day per week in Bracknell (RG12) Looking to take ownership of a fast-growing eCommerce channel? This is an opportunity to join a market-leading FMCG business as an Amazon Marketplace Manager eCommerce Lead , driving online growth across Amazon, TikTok Shop and other digital marketplaces. As the Amazon Marketplace Manager , you'll combine commercial account management with data-driven optimisation to accelerate sales, improve digital shelf performance and deliver profitable growth. You'll own Amazon Vendor Central and/or Seller Central, optimising catalogue health, Brand Store visibility, Amazon Advertising and marketplace performance. Using commercial insight and analytics, you'll improve sales, profitability and customer engagement while helping shape the company's wider UK eCommerce strategy. Working from home around four days each week reflects the company's flexible culture, where outcomes matter more than presenteeism. Your new role (Amazon Marketplace Manager) Key responsibilities include: Owning the commercial performance of Amazon Vendor Central and/or Seller Central. Driving profitable growth across Amazon and supporting channels including TikTok Shop. Optimising digital shelf performance, catalogue health, SEO, product content and Brand Stores. Managing Amazon Advertising and Retail Media to improve ROAS, ACoS and TACoS. Monitoring Buy Box ownership, Share of Voice, BSR, glance views and competitor activity. Using Helium 10, Profitero, DataHawk, Pacvue, Marketplace Pulse or similar platforms to identify growth opportunities. Managing forecasting, promotional investment, inventory and new product launches. Working cross-functionally with Marketing, Supply Chain and Finance to deliver profitable growth. Reporting to the Global eCommerce Director, with a dotted line to the UK Country Manager, the Amazon Marketplace Manager will be encouraged to challenge, innovate and continuously improve marketplace performance. Culture Entrepreneurial Collaborative Innovative Outcome focused Fast paced Benefits £65,000-£70,000 basic salary Up to 20% bonus Approximately 80% home working 20% Bracknell 25 days' holiday plus bank holidays Skills and experience We're looking for an experienced Amazon Marketplace Manager or eCommerce Lead with: Experience managing Amazon Vendor Central and/or Seller Central. Strong understanding of Amazon 3P, Retail Media and marketplace growth strategies. Hands-on experience with Helium 10, Profitero, Pacvue, DataHawk, Marketplace Pulse or similar. Knowledge of Amazon Marketing Cloud (AMC), Amazon DSP or Amazon Advertising is advantageous. Experience improving catalogue health, digital shelf performance, keyword optimisation and conversion. Commercial ownership of forecasting, promotional spend and P&L. Strong understanding of Amazon metrics including ROAS, ACoS, TACoS, Buy Box %, Share of Voice and retail readiness. Experience within FMCG or consumer goods. Interview process Teams interview with the Global eCommerce Director. Face-to-face interview with the UK Country Manager and another stakeholder, including a presentation. Informal Teams conversation with the People & Culture Partner. Please don't worry if your CV isn't fully up to date. We'll help with that later. What you need to do now If you're an Amazon Marketplace Manager looking to join a market-leading FMCG business and shape the future of its marketplace growth, we'd love to hear from you. Apply today or contact Jammy Recruitment for a confidential conversation. Interviews are taking place on a rolling basis, so early applications are encouraged.
22/07/2026
Full time
Hybrid 1 day per week in Bracknell (RG12) Looking to take ownership of a fast-growing eCommerce channel? This is an opportunity to join a market-leading FMCG business as an Amazon Marketplace Manager eCommerce Lead , driving online growth across Amazon, TikTok Shop and other digital marketplaces. As the Amazon Marketplace Manager , you'll combine commercial account management with data-driven optimisation to accelerate sales, improve digital shelf performance and deliver profitable growth. You'll own Amazon Vendor Central and/or Seller Central, optimising catalogue health, Brand Store visibility, Amazon Advertising and marketplace performance. Using commercial insight and analytics, you'll improve sales, profitability and customer engagement while helping shape the company's wider UK eCommerce strategy. Working from home around four days each week reflects the company's flexible culture, where outcomes matter more than presenteeism. Your new role (Amazon Marketplace Manager) Key responsibilities include: Owning the commercial performance of Amazon Vendor Central and/or Seller Central. Driving profitable growth across Amazon and supporting channels including TikTok Shop. Optimising digital shelf performance, catalogue health, SEO, product content and Brand Stores. Managing Amazon Advertising and Retail Media to improve ROAS, ACoS and TACoS. Monitoring Buy Box ownership, Share of Voice, BSR, glance views and competitor activity. Using Helium 10, Profitero, DataHawk, Pacvue, Marketplace Pulse or similar platforms to identify growth opportunities. Managing forecasting, promotional investment, inventory and new product launches. Working cross-functionally with Marketing, Supply Chain and Finance to deliver profitable growth. Reporting to the Global eCommerce Director, with a dotted line to the UK Country Manager, the Amazon Marketplace Manager will be encouraged to challenge, innovate and continuously improve marketplace performance. Culture Entrepreneurial Collaborative Innovative Outcome focused Fast paced Benefits £65,000-£70,000 basic salary Up to 20% bonus Approximately 80% home working 20% Bracknell 25 days' holiday plus bank holidays Skills and experience We're looking for an experienced Amazon Marketplace Manager or eCommerce Lead with: Experience managing Amazon Vendor Central and/or Seller Central. Strong understanding of Amazon 3P, Retail Media and marketplace growth strategies. Hands-on experience with Helium 10, Profitero, Pacvue, DataHawk, Marketplace Pulse or similar. Knowledge of Amazon Marketing Cloud (AMC), Amazon DSP or Amazon Advertising is advantageous. Experience improving catalogue health, digital shelf performance, keyword optimisation and conversion. Commercial ownership of forecasting, promotional spend and P&L. Strong understanding of Amazon metrics including ROAS, ACoS, TACoS, Buy Box %, Share of Voice and retail readiness. Experience within FMCG or consumer goods. Interview process Teams interview with the Global eCommerce Director. Face-to-face interview with the UK Country Manager and another stakeholder, including a presentation. Informal Teams conversation with the People & Culture Partner. Please don't worry if your CV isn't fully up to date. We'll help with that later. What you need to do now If you're an Amazon Marketplace Manager looking to join a market-leading FMCG business and shape the future of its marketplace growth, we'd love to hear from you. Apply today or contact Jammy Recruitment for a confidential conversation. Interviews are taking place on a rolling basis, so early applications are encouraged.
Pendo's Professional Services team is part of the broader Strategy & Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through onboarding, enablement, consulting, and advisory services. Professional Services plays a critical role in helping customers connect Pendo to measurable business outcomes and sustainable operating practices. As a Professional Services Consultant, you will lead customer engagements that help organizations implement, adopt, and scale their use of Pendo. You will guide customers from onboarding through value realization, aligning Pendo to business goals, implementing high-value use cases, and establishing the foundations needed for long-term success. You will serve as a trusted advisor by combining deep product expertise with strong consulting, technical, and project management skills. This role is a hybrid position working 3 days per week in our London office. What this looks like day-to-day Customer onboarding and implementation: Lead onboarding engagements that accelerate customer time-to-value. Guide customers through installation readiness, use case discovery, implementation, enablement, and activation activities that help them achieve meaningful outcomes with Pendo. Use case discovery: Partner with customers to understand their business goals, challenges, and success metrics. Help them identify and prioritize high-value use cases and develop implementation approaches that align Pendo capabilities to their desired outcomes. Product enablement and best practices: Enable customers on Pendo products and modules, including Analytics, Guides, NPS, Session Replay, Listen, Orchestrate, and Data Sync. Help customers understand not only how to use the platform, but how to use it effectively and sustainably. Custom services delivery: Lead custom consulting engagements ranging from hands on configuration and optimization to broader organizational initiatives such as governance, product operations, and Center of Excellence development. Help customers solve current challenges while building scalable practices that support long term adoption and value realization. Project ownership and delivery management: Manage multiple concurrent engagements while maintaining quality, customer satisfaction, and delivery timelines. Proactively communicate project status, identify risks, manage scope, and/escalate issues when appropriate. Customer relationship management: Build trusted relationships with customer stakeholders, from day to day practitioners to executive sponsors. Act as a strategic advisor who helps customers navigate challenges, make informed decisions, and achieve their desired outcomes. Customer outcomes and delivery excellence: Drive measurable business results tied to the goals established at the outset of each engagement. Deliver projects on time, within scope, and with high customer satisfaction so customers view you as a trusted partner, not simply an implementation resource. Practice impact and ownership: Contribute beyond individual projects by improving playbooks, sharing expertise, mentoring teammates, and bringing customer insights back into the business. Use judgment, customer focus, AI fluency, and ownership to strengthen both customer outcomes and the overall Professional Services practice. Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Professional Services Consultants don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious - genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything - how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut. Must-haves 3+ years of experience in consulting, implementation, customer success, professional services, or another customer-facing SaaS role. Foundational to intermediate proficiency in CSS and HTML, with the ability to contribute to technical implementation work such as in-app tagging, Pendo installation, and guide building. Experience working with REST APIs, webhooks, and event-driven architectures. Strong project management and organizational skills, including experience managing multiple projects simultaneously while maintaining quality and timelines. Strong communication, facilitation, and stakeholder management skills across customer audiences. Deep curiosity and problem-solving ability, with the ability to translate customer goals into practical implementation approaches. Nice-to-haves Experience with APIs, data pipelines, integration patterns, ETL processes, and data modeling. SQL proficiency and data modeling expertise. Experience with digital adoption, product analytics, customer experience, or product operations. Experience presenting to and influencing stakeholders across multiple organizational levels. About Pendo Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote. Benefits: Pendo offers comprehensive, top-tier coverage for employees in the United Kingdom, including medical, dental, life coverage, pension match, equity, and high-value lifestyle perks. EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
22/07/2026
Full time
Pendo's Professional Services team is part of the broader Strategy & Transformation organization. The team helps customers transform how they operate, not just how they use Pendo, through onboarding, enablement, consulting, and advisory services. Professional Services plays a critical role in helping customers connect Pendo to measurable business outcomes and sustainable operating practices. As a Professional Services Consultant, you will lead customer engagements that help organizations implement, adopt, and scale their use of Pendo. You will guide customers from onboarding through value realization, aligning Pendo to business goals, implementing high-value use cases, and establishing the foundations needed for long-term success. You will serve as a trusted advisor by combining deep product expertise with strong consulting, technical, and project management skills. This role is a hybrid position working 3 days per week in our London office. What this looks like day-to-day Customer onboarding and implementation: Lead onboarding engagements that accelerate customer time-to-value. Guide customers through installation readiness, use case discovery, implementation, enablement, and activation activities that help them achieve meaningful outcomes with Pendo. Use case discovery: Partner with customers to understand their business goals, challenges, and success metrics. Help them identify and prioritize high-value use cases and develop implementation approaches that align Pendo capabilities to their desired outcomes. Product enablement and best practices: Enable customers on Pendo products and modules, including Analytics, Guides, NPS, Session Replay, Listen, Orchestrate, and Data Sync. Help customers understand not only how to use the platform, but how to use it effectively and sustainably. Custom services delivery: Lead custom consulting engagements ranging from hands on configuration and optimization to broader organizational initiatives such as governance, product operations, and Center of Excellence development. Help customers solve current challenges while building scalable practices that support long term adoption and value realization. Project ownership and delivery management: Manage multiple concurrent engagements while maintaining quality, customer satisfaction, and delivery timelines. Proactively communicate project status, identify risks, manage scope, and/escalate issues when appropriate. Customer relationship management: Build trusted relationships with customer stakeholders, from day to day practitioners to executive sponsors. Act as a strategic advisor who helps customers navigate challenges, make informed decisions, and achieve their desired outcomes. Customer outcomes and delivery excellence: Drive measurable business results tied to the goals established at the outset of each engagement. Deliver projects on time, within scope, and with high customer satisfaction so customers view you as a trusted partner, not simply an implementation resource. Practice impact and ownership: Contribute beyond individual projects by improving playbooks, sharing expertise, mentoring teammates, and bringing customer insights back into the business. Use judgment, customer focus, AI fluency, and ownership to strengthen both customer outcomes and the overall Professional Services practice. Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work. You're a builder, not a maintainer. You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Professional Services Consultants don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work. You're AI-curious - genuinely. You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything - how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut. Must-haves 3+ years of experience in consulting, implementation, customer success, professional services, or another customer-facing SaaS role. Foundational to intermediate proficiency in CSS and HTML, with the ability to contribute to technical implementation work such as in-app tagging, Pendo installation, and guide building. Experience working with REST APIs, webhooks, and event-driven architectures. Strong project management and organizational skills, including experience managing multiple projects simultaneously while maintaining quality and timelines. Strong communication, facilitation, and stakeholder management skills across customer audiences. Deep curiosity and problem-solving ability, with the ability to translate customer goals into practical implementation approaches. Nice-to-haves Experience with APIs, data pipelines, integration patterns, ETL processes, and data modeling. SQL proficiency and data modeling expertise. Experience with digital adoption, product analytics, customer experience, or product operations. Experience presenting to and influencing stakeholders across multiple organizational levels. About Pendo Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote. Benefits: Pendo offers comprehensive, top-tier coverage for employees in the United Kingdom, including medical, dental, life coverage, pension match, equity, and high-value lifestyle perks. EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives. Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: . All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Cyber security and its related challenges are a rapidly growing field. As such, the opportunities for careers in cyber security are also growing. Securing an organisation against cyber threats is a business priority to enable growth and successful digital transformation and we are at the heart of many of these conversations and projects. EY is rapidly expanding its cyber security consulting practice to further support these exiting opportunities At EY, we have large scale plans to expand our already market leading Cyber Security practice and anticipate continued growth throughout the next five years. We need excellent people to join us and be part of our exciting growth strategy. At EY, you'll have the chance to build a meaningful and fulfilling career, with global scale, support, inclusive culture and technology, to become the best version of you. The team you join - EY's UK & Ireland Cyber Practice - is part of a global cyber team of 5,000+ professionals focused on developing and delivering cutting edge security transformation programmes, cyber threat management, identity and access management, security architecture, data protection and privacy, and resilience services. We are part of a wider advisory organisation that collectively comprises a $4B, and growing, global consulting practice with 18,000 professionals. Join us and build an exceptional experience for yourself, and a better working world for all. Location - London, Manchester or Scotland The opportunity EY is seeking experienced team members who can review, design and deliver Cyber Identity and Access Management (IAM) services. You will take a key position in delivering EY's cyber security and IAM capabilities. You will also take a supporting role in building out EYs IAM cyber services, working with alliance partners and advising clients on current market trends. The role will see you providing specialist advice as part of large multi-discipline EY engagement teams working on the likes of cyber transformation and migration, leading specific security engagements advising on the adoption of secure architecture blueprints, secure software engineering practices, or optimising cyber defence operations. You will work with colleagues in the UK and globally to develop new and innovative IAM security solutions and specific industry propositions that solve client problems/issues and integrate with their overall IT delivery and support strategy. You will also have opportunities to work across multiple aspects of Cyber, Technology and business solutions. Responsibilities, Qualifications, Certifications - External Your key responsibilities Your responsibilities will include but are not limited to: Managing a portfolio of IAM engagements with our clients, responsible for day to day running of the engagements including meeting quality, time and budget targets Working with prospective clients to agree, scope and plan the delivery phase of engagements Contributing to developing the market for IAM across all sectors, identifying sales opportunities and working with senior practice and market leaders in the creation of proposals and marketing material Developing team members by sharing knowledge, mentoring and coaching them and leading by example Creating thought leadership and market materials for selling and promoting EY Cyber and IAM Security offering Skills and attributes for success Be professional, quickly establishing personal credibility and demonstrating expertise Be a good communicator with the ability to contribute assuredly to IAM business and technical security discussions with peers Be a team player who is not only looking to enhance their own career but recognises the value of teamwork, facilitating and encouraging collaboration amongst team members, and is capable of motivating teams to maximise performance Take a practical approach to solving issues and gaining client agreement Be able to analyse complex problems and to deliver insightful, practical and sustainable solutions. Be confident and effective in recognising and managing potential issues during client assignments Structure and manage projects which meet client expectations and mitigate any risks or issues To qualify for the role you must have: Exposure across one or more of the following: Identity Governance, Access Management, Privileged Access Management, Consumer Identity, OT IAM Worked with one or more of the following IAM technologies: Saviynt, Clear Skye, SailPoint, CyberArk, Entra, OneIdentity, BeyondTrust, Okta, Ping, ForgeRock Project management experience on IAM solution deployments (waterfall and/or agile) IAM controls governance frameworks over processes, controls, organisation and infrastructure Ideally, you'll also have IAM business analysis experience IAM assessment, strategy and roadmap development experience Design experience for IAM solutions on client transformations Key sector experience in one or more of the following: Government & Public sector / Energy & Utilities / Retail and Consumer products / Life sciences / Telecoms, Media and Technology / Transport IAM Proposition development Experience managing and coaching others in the development and delivery of complex client solutions and/or proposition development What we look for Core consulting skills: Advanced data and evidence management, client management on remediation programmes, driving innovation and continuous improvement Technical skills: Strong technical insight, practical knowledge and specialist capability Market/Sector knowledge: Demonstrable market/sector expertise in your field Versatility: Proven ability to adapt and learn in an innovative environment Please note : The successful candidate must undergo and pass checks in line with SC (Security Check) clearance standards after joining EY. These checks may include, but are not limited to, verification of identity, right to work in the UK, employment history, proof of address may be required and unspent criminal convictions. Candidates must be a UK national or have been a resident in the UK for a minimum of five years and ensure that they have not spent more than six months outside the UK. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. TCCyberUKI2026 Cyber2026 EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
22/07/2026
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Cyber security and its related challenges are a rapidly growing field. As such, the opportunities for careers in cyber security are also growing. Securing an organisation against cyber threats is a business priority to enable growth and successful digital transformation and we are at the heart of many of these conversations and projects. EY is rapidly expanding its cyber security consulting practice to further support these exiting opportunities At EY, we have large scale plans to expand our already market leading Cyber Security practice and anticipate continued growth throughout the next five years. We need excellent people to join us and be part of our exciting growth strategy. At EY, you'll have the chance to build a meaningful and fulfilling career, with global scale, support, inclusive culture and technology, to become the best version of you. The team you join - EY's UK & Ireland Cyber Practice - is part of a global cyber team of 5,000+ professionals focused on developing and delivering cutting edge security transformation programmes, cyber threat management, identity and access management, security architecture, data protection and privacy, and resilience services. We are part of a wider advisory organisation that collectively comprises a $4B, and growing, global consulting practice with 18,000 professionals. Join us and build an exceptional experience for yourself, and a better working world for all. Location - London, Manchester or Scotland The opportunity EY is seeking experienced team members who can review, design and deliver Cyber Identity and Access Management (IAM) services. You will take a key position in delivering EY's cyber security and IAM capabilities. You will also take a supporting role in building out EYs IAM cyber services, working with alliance partners and advising clients on current market trends. The role will see you providing specialist advice as part of large multi-discipline EY engagement teams working on the likes of cyber transformation and migration, leading specific security engagements advising on the adoption of secure architecture blueprints, secure software engineering practices, or optimising cyber defence operations. You will work with colleagues in the UK and globally to develop new and innovative IAM security solutions and specific industry propositions that solve client problems/issues and integrate with their overall IT delivery and support strategy. You will also have opportunities to work across multiple aspects of Cyber, Technology and business solutions. Responsibilities, Qualifications, Certifications - External Your key responsibilities Your responsibilities will include but are not limited to: Managing a portfolio of IAM engagements with our clients, responsible for day to day running of the engagements including meeting quality, time and budget targets Working with prospective clients to agree, scope and plan the delivery phase of engagements Contributing to developing the market for IAM across all sectors, identifying sales opportunities and working with senior practice and market leaders in the creation of proposals and marketing material Developing team members by sharing knowledge, mentoring and coaching them and leading by example Creating thought leadership and market materials for selling and promoting EY Cyber and IAM Security offering Skills and attributes for success Be professional, quickly establishing personal credibility and demonstrating expertise Be a good communicator with the ability to contribute assuredly to IAM business and technical security discussions with peers Be a team player who is not only looking to enhance their own career but recognises the value of teamwork, facilitating and encouraging collaboration amongst team members, and is capable of motivating teams to maximise performance Take a practical approach to solving issues and gaining client agreement Be able to analyse complex problems and to deliver insightful, practical and sustainable solutions. Be confident and effective in recognising and managing potential issues during client assignments Structure and manage projects which meet client expectations and mitigate any risks or issues To qualify for the role you must have: Exposure across one or more of the following: Identity Governance, Access Management, Privileged Access Management, Consumer Identity, OT IAM Worked with one or more of the following IAM technologies: Saviynt, Clear Skye, SailPoint, CyberArk, Entra, OneIdentity, BeyondTrust, Okta, Ping, ForgeRock Project management experience on IAM solution deployments (waterfall and/or agile) IAM controls governance frameworks over processes, controls, organisation and infrastructure Ideally, you'll also have IAM business analysis experience IAM assessment, strategy and roadmap development experience Design experience for IAM solutions on client transformations Key sector experience in one or more of the following: Government & Public sector / Energy & Utilities / Retail and Consumer products / Life sciences / Telecoms, Media and Technology / Transport IAM Proposition development Experience managing and coaching others in the development and delivery of complex client solutions and/or proposition development What we look for Core consulting skills: Advanced data and evidence management, client management on remediation programmes, driving innovation and continuous improvement Technical skills: Strong technical insight, practical knowledge and specialist capability Market/Sector knowledge: Demonstrable market/sector expertise in your field Versatility: Proven ability to adapt and learn in an innovative environment Please note : The successful candidate must undergo and pass checks in line with SC (Security Check) clearance standards after joining EY. These checks may include, but are not limited to, verification of identity, right to work in the UK, employment history, proof of address may be required and unspent criminal convictions. Candidates must be a UK national or have been a resident in the UK for a minimum of five years and ensure that they have not spent more than six months outside the UK. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. TCCyberUKI2026 Cyber2026 EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Senior QA EngineerApplylocations: Belfasttime type: Full timeposted on: Posted 3 Days Agojob requisition id: R5498The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview The Senior Quality Assurance Engineer (SQA) is a key advocate for quality within an Agile team, driving BDD and TDD practices to ensure high-quality, business-aligned outcomes.Working closely with Product Owners and Developers, the SQA provides in-sprint QA aligned to the Definition of Done, ensuring deployable software at the end of each sprint.The role leads on test strategy, balancing manual, automated, and performance testing approaches, with a strong emphasis on shift-left methodologies and API-first automation. The SQA also contributes to the evolution of scalable, robust test frameworks while solving complex technical challenges alongside high-performing engineering teams. Role Responsibilities Collaborate with global BA, Development, and QA teams to design and coordinate effective test strategies. Design, develop, execute, and maintain automated and functional tests within CI/CD pipelines. Leverage AI tools (e.g., MCP, Copilot, ChatGPT) to optimise testing efficiency and workflows. Develop and maintain scalable, self-healing automation frameworks (e.g., Playwright). Integrate AI-driven tooling into automation workflows to improve script creation and maintenance. Identify performance bottlenecks and provide actionable recommendations. Champion quality across the Agile team, promoting best practices (unit testing, code reviews, etc.). Mentor and coach team members to elevate QA standards. Take ownership of deliverables, ensuring priorities are managed effectively and risks raised early. Drive clear communication on progress, risks, and impediments. Experience / Competences Essential Extensive experience in QA automation within Agile environments. Strong automation experience using tools such as Selenium, Cypress, Playwright, or TestComplete. Proficiency in Java, JavaScript, or similar programming/scripting languages. Proven ability to design and maintain scalable automation frameworks (Playwright/WebDriverIO preferred). Experience integrating automation within CI/CD pipelines (e.g., Jenkins, GitLab, TeamCity). Hands-on experience with BDD frameworks (e.g., Cucumber). Experience using AI tools (e.g., Copilot, ChatGPT, Amazon Q) to design and optimise test automation. Strong experience in API, functional, and end-to-end testing. Experience defining acceptance criteria and aligning testing to business requirements. Working knowledge of non-functional testing (performance, load, stress; tools such as K6/JMeter). Understanding of SDLC and quality engineering principles. Experience working in Agile/SAFe environments with distributed teams. Ability to identify risks, challenge design decisions, and influence quality outcomes. Strong communication and stakeholder engagement skills. Highly organised, detail-oriented, and proactive problem solver. Delivery-focused, with the ability to manage multiple priorities effectively.Desired Experience within financial services / trading platforms (including FIX/API). Knowledge of trade lifecycle, broker/trader platforms, and equity products. Experience with AWS, microservices, and serverless architectures. Formal testing qualifications (e.g., ISTQB, Agile Testing). Exposure to TDD/BDD design approaches. Band & Level Manager / 6 Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - City Quays - Belfast
22/07/2026
Full time
Senior QA EngineerApplylocations: Belfasttime type: Full timeposted on: Posted 3 Days Agojob requisition id: R5498The TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world's leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world's most trusted, innovative, liquidity and data solutions specialist. Role Overview The Senior Quality Assurance Engineer (SQA) is a key advocate for quality within an Agile team, driving BDD and TDD practices to ensure high-quality, business-aligned outcomes.Working closely with Product Owners and Developers, the SQA provides in-sprint QA aligned to the Definition of Done, ensuring deployable software at the end of each sprint.The role leads on test strategy, balancing manual, automated, and performance testing approaches, with a strong emphasis on shift-left methodologies and API-first automation. The SQA also contributes to the evolution of scalable, robust test frameworks while solving complex technical challenges alongside high-performing engineering teams. Role Responsibilities Collaborate with global BA, Development, and QA teams to design and coordinate effective test strategies. Design, develop, execute, and maintain automated and functional tests within CI/CD pipelines. Leverage AI tools (e.g., MCP, Copilot, ChatGPT) to optimise testing efficiency and workflows. Develop and maintain scalable, self-healing automation frameworks (e.g., Playwright). Integrate AI-driven tooling into automation workflows to improve script creation and maintenance. Identify performance bottlenecks and provide actionable recommendations. Champion quality across the Agile team, promoting best practices (unit testing, code reviews, etc.). Mentor and coach team members to elevate QA standards. Take ownership of deliverables, ensuring priorities are managed effectively and risks raised early. Drive clear communication on progress, risks, and impediments. Experience / Competences Essential Extensive experience in QA automation within Agile environments. Strong automation experience using tools such as Selenium, Cypress, Playwright, or TestComplete. Proficiency in Java, JavaScript, or similar programming/scripting languages. Proven ability to design and maintain scalable automation frameworks (Playwright/WebDriverIO preferred). Experience integrating automation within CI/CD pipelines (e.g., Jenkins, GitLab, TeamCity). Hands-on experience with BDD frameworks (e.g., Cucumber). Experience using AI tools (e.g., Copilot, ChatGPT, Amazon Q) to design and optimise test automation. Strong experience in API, functional, and end-to-end testing. Experience defining acceptance criteria and aligning testing to business requirements. Working knowledge of non-functional testing (performance, load, stress; tools such as K6/JMeter). Understanding of SDLC and quality engineering principles. Experience working in Agile/SAFe environments with distributed teams. Ability to identify risks, challenge design decisions, and influence quality outcomes. Strong communication and stakeholder engagement skills. Highly organised, detail-oriented, and proactive problem solver. Delivery-focused, with the ability to manage multiple priorities effectively.Desired Experience within financial services / trading platforms (including FIX/API). Knowledge of trade lifecycle, broker/trader platforms, and equity products. Experience with AWS, microservices, and serverless architectures. Formal testing qualifications (e.g., ISTQB, Agile Testing). Exposure to TDD/BDD design approaches. Band & Level Manager / 6 Not The Perfect Fit? Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us. Company Statement We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - City Quays - Belfast
Hybrid 1 day per week in Bracknell (RG12) Looking to take ownership of a fast-growing eCommerce channel? This is an opportunity to join a market-leading FMCG business as an Amazon Marketplace Manager eCommerce Lead , driving online growth across Amazon, TikTok Shop and other digital marketplaces. As the Amazon Marketplace Manager , you'll combine commercial account management with data-driven optimisation to accelerate sales, improve digital shelf performance and deliver profitable growth. You'll own Amazon Vendor Central and/or Seller Central, optimising catalogue health, Brand Store visibility, Amazon Advertising and marketplace performance. Using commercial insight and analytics, you'll improve sales, profitability and customer engagement while helping shape the company's wider UK eCommerce strategy. Working from home around four days each week reflects the company's flexible culture, where outcomes matter more than presenteeism. Your new role (Amazon Marketplace Manager) Key responsibilities include: Owning the commercial performance of Amazon Vendor Central and/or Seller Central. Driving profitable growth across Amazon and supporting channels including TikTok Shop. Optimising digital shelf performance, catalogue health, SEO, product content and Brand Stores. Managing Amazon Advertising and Retail Media to improve ROAS, ACoS and TACoS. Monitoring Buy Box ownership, Share of Voice, BSR, glance views and competitor activity. Using Helium 10, Profitero, DataHawk, Pacvue, Marketplace Pulse or similar platforms to identify growth opportunities. Managing forecasting, promotional investment, inventory and new product launches. Working cross-functionally with Marketing, Supply Chain and Finance to deliver profitable growth. Reporting to the Global eCommerce Director, with a dotted line to the UK Country Manager, the Amazon Marketplace Manager will be encouraged to challenge, innovate and continuously improve marketplace performance. Culture Entrepreneurial Collaborative Innovative Outcome focused Fast paced Benefits £65,000-£70,000 basic salary Up to 20% bonus Approximately 80% home working 20% Bracknell 25 days' holiday plus bank holidays Skills and experience We're looking for an experienced Amazon Marketplace Manager or eCommerce Lead with: Experience managing Amazon Vendor Central and/or Seller Central. Strong understanding of Amazon 3P, Retail Media and marketplace growth strategies. Hands-on experience with Helium 10, Profitero, Pacvue, DataHawk, Marketplace Pulse or similar. Knowledge of Amazon Marketing Cloud (AMC), Amazon DSP or Amazon Advertising is advantageous. Experience improving catalogue health, digital shelf performance, keyword optimisation and conversion. Commercial ownership of forecasting, promotional spend and P&L. Strong understanding of Amazon metrics including ROAS, ACoS, TACoS, Buy Box %, Share of Voice and retail readiness. Experience within FMCG or consumer goods. Interview process Teams interview with the Global eCommerce Director. Face-to-face interview with the UK Country Manager and another stakeholder, including a presentation. Informal Teams conversation with the People & Culture Partner. Please don't worry if your CV isn't fully up to date. We'll help with that later. What you need to do now If you're an Amazon Marketplace Manager looking to join a market-leading FMCG business and shape the future of its marketplace growth, we'd love to hear from you. Apply today or contact Jammy Recruitment for a confidential conversation. Interviews are taking place on a rolling basis, so early applications are encouraged.
22/07/2026
Full time
Hybrid 1 day per week in Bracknell (RG12) Looking to take ownership of a fast-growing eCommerce channel? This is an opportunity to join a market-leading FMCG business as an Amazon Marketplace Manager eCommerce Lead , driving online growth across Amazon, TikTok Shop and other digital marketplaces. As the Amazon Marketplace Manager , you'll combine commercial account management with data-driven optimisation to accelerate sales, improve digital shelf performance and deliver profitable growth. You'll own Amazon Vendor Central and/or Seller Central, optimising catalogue health, Brand Store visibility, Amazon Advertising and marketplace performance. Using commercial insight and analytics, you'll improve sales, profitability and customer engagement while helping shape the company's wider UK eCommerce strategy. Working from home around four days each week reflects the company's flexible culture, where outcomes matter more than presenteeism. Your new role (Amazon Marketplace Manager) Key responsibilities include: Owning the commercial performance of Amazon Vendor Central and/or Seller Central. Driving profitable growth across Amazon and supporting channels including TikTok Shop. Optimising digital shelf performance, catalogue health, SEO, product content and Brand Stores. Managing Amazon Advertising and Retail Media to improve ROAS, ACoS and TACoS. Monitoring Buy Box ownership, Share of Voice, BSR, glance views and competitor activity. Using Helium 10, Profitero, DataHawk, Pacvue, Marketplace Pulse or similar platforms to identify growth opportunities. Managing forecasting, promotional investment, inventory and new product launches. Working cross-functionally with Marketing, Supply Chain and Finance to deliver profitable growth. Reporting to the Global eCommerce Director, with a dotted line to the UK Country Manager, the Amazon Marketplace Manager will be encouraged to challenge, innovate and continuously improve marketplace performance. Culture Entrepreneurial Collaborative Innovative Outcome focused Fast paced Benefits £65,000-£70,000 basic salary Up to 20% bonus Approximately 80% home working 20% Bracknell 25 days' holiday plus bank holidays Skills and experience We're looking for an experienced Amazon Marketplace Manager or eCommerce Lead with: Experience managing Amazon Vendor Central and/or Seller Central. Strong understanding of Amazon 3P, Retail Media and marketplace growth strategies. Hands-on experience with Helium 10, Profitero, Pacvue, DataHawk, Marketplace Pulse or similar. Knowledge of Amazon Marketing Cloud (AMC), Amazon DSP or Amazon Advertising is advantageous. Experience improving catalogue health, digital shelf performance, keyword optimisation and conversion. Commercial ownership of forecasting, promotional spend and P&L. Strong understanding of Amazon metrics including ROAS, ACoS, TACoS, Buy Box %, Share of Voice and retail readiness. Experience within FMCG or consumer goods. Interview process Teams interview with the Global eCommerce Director. Face-to-face interview with the UK Country Manager and another stakeholder, including a presentation. Informal Teams conversation with the People & Culture Partner. Please don't worry if your CV isn't fully up to date. We'll help with that later. What you need to do now If you're an Amazon Marketplace Manager looking to join a market-leading FMCG business and shape the future of its marketplace growth, we'd love to hear from you. Apply today or contact Jammy Recruitment for a confidential conversation. Interviews are taking place on a rolling basis, so early applications are encouraged.
Hybrid 1 day per week in Bracknell (RG12) Looking to take ownership of a fast-growing eCommerce channel? This is an opportunity to join a market-leading FMCG business as an Amazon Marketplace Manager eCommerce Lead , driving online growth across Amazon, TikTok Shop and other digital marketplaces. As the Amazon Marketplace Manager , you'll combine commercial account management with data-driven optimisation to accelerate sales, improve digital shelf performance and deliver profitable growth. You'll own Amazon Vendor Central and/or Seller Central, optimising catalogue health, Brand Store visibility, Amazon Advertising and marketplace performance. Using commercial insight and analytics, you'll improve sales, profitability and customer engagement while helping shape the company's wider UK eCommerce strategy. Working from home around four days each week reflects the company's flexible culture, where outcomes matter more than presenteeism. Your new role (Amazon Marketplace Manager) Key responsibilities include: Owning the commercial performance of Amazon Vendor Central and/or Seller Central. Driving profitable growth across Amazon and supporting channels including TikTok Shop. Optimising digital shelf performance, catalogue health, SEO, product content and Brand Stores. Managing Amazon Advertising and Retail Media to improve ROAS, ACoS and TACoS. Monitoring Buy Box ownership, Share of Voice, BSR, glance views and competitor activity. Using Helium 10, Profitero, DataHawk, Pacvue, Marketplace Pulse or similar platforms to identify growth opportunities. Managing forecasting, promotional investment, inventory and new product launches. Working cross-functionally with Marketing, Supply Chain and Finance to deliver profitable growth. Reporting to the Global eCommerce Director, with a dotted line to the UK Country Manager, the Amazon Marketplace Manager will be encouraged to challenge, innovate and continuously improve marketplace performance. Culture Entrepreneurial Collaborative Innovative Outcome focused Fast paced Benefits £65,000-£70,000 basic salary Up to 20% bonus Approximately 80% home working 20% Bracknell 25 days' holiday plus bank holidays Skills and experience We're looking for an experienced Amazon Marketplace Manager or eCommerce Lead with: Experience managing Amazon Vendor Central and/or Seller Central. Strong understanding of Amazon 3P, Retail Media and marketplace growth strategies. Hands-on experience with Helium 10, Profitero, Pacvue, DataHawk, Marketplace Pulse or similar. Knowledge of Amazon Marketing Cloud (AMC), Amazon DSP or Amazon Advertising is advantageous. Experience improving catalogue health, digital shelf performance, keyword optimisation and conversion. Commercial ownership of forecasting, promotional spend and P&L. Strong understanding of Amazon metrics including ROAS, ACoS, TACoS, Buy Box %, Share of Voice and retail readiness. Experience within FMCG or consumer goods. Interview process Teams interview with the Global eCommerce Director. Face-to-face interview with the UK Country Manager and another stakeholder, including a presentation. Informal Teams conversation with the People & Culture Partner. Please don't worry if your CV isn't fully up to date. We'll help with that later. What you need to do now If you're an Amazon Marketplace Manager looking to join a market-leading FMCG business and shape the future of its marketplace growth, we'd love to hear from you. Apply today or contact Jammy Recruitment for a confidential conversation. Interviews are taking place on a rolling basis, so early applications are encouraged.
22/07/2026
Full time
Hybrid 1 day per week in Bracknell (RG12) Looking to take ownership of a fast-growing eCommerce channel? This is an opportunity to join a market-leading FMCG business as an Amazon Marketplace Manager eCommerce Lead , driving online growth across Amazon, TikTok Shop and other digital marketplaces. As the Amazon Marketplace Manager , you'll combine commercial account management with data-driven optimisation to accelerate sales, improve digital shelf performance and deliver profitable growth. You'll own Amazon Vendor Central and/or Seller Central, optimising catalogue health, Brand Store visibility, Amazon Advertising and marketplace performance. Using commercial insight and analytics, you'll improve sales, profitability and customer engagement while helping shape the company's wider UK eCommerce strategy. Working from home around four days each week reflects the company's flexible culture, where outcomes matter more than presenteeism. Your new role (Amazon Marketplace Manager) Key responsibilities include: Owning the commercial performance of Amazon Vendor Central and/or Seller Central. Driving profitable growth across Amazon and supporting channels including TikTok Shop. Optimising digital shelf performance, catalogue health, SEO, product content and Brand Stores. Managing Amazon Advertising and Retail Media to improve ROAS, ACoS and TACoS. Monitoring Buy Box ownership, Share of Voice, BSR, glance views and competitor activity. Using Helium 10, Profitero, DataHawk, Pacvue, Marketplace Pulse or similar platforms to identify growth opportunities. Managing forecasting, promotional investment, inventory and new product launches. Working cross-functionally with Marketing, Supply Chain and Finance to deliver profitable growth. Reporting to the Global eCommerce Director, with a dotted line to the UK Country Manager, the Amazon Marketplace Manager will be encouraged to challenge, innovate and continuously improve marketplace performance. Culture Entrepreneurial Collaborative Innovative Outcome focused Fast paced Benefits £65,000-£70,000 basic salary Up to 20% bonus Approximately 80% home working 20% Bracknell 25 days' holiday plus bank holidays Skills and experience We're looking for an experienced Amazon Marketplace Manager or eCommerce Lead with: Experience managing Amazon Vendor Central and/or Seller Central. Strong understanding of Amazon 3P, Retail Media and marketplace growth strategies. Hands-on experience with Helium 10, Profitero, Pacvue, DataHawk, Marketplace Pulse or similar. Knowledge of Amazon Marketing Cloud (AMC), Amazon DSP or Amazon Advertising is advantageous. Experience improving catalogue health, digital shelf performance, keyword optimisation and conversion. Commercial ownership of forecasting, promotional spend and P&L. Strong understanding of Amazon metrics including ROAS, ACoS, TACoS, Buy Box %, Share of Voice and retail readiness. Experience within FMCG or consumer goods. Interview process Teams interview with the Global eCommerce Director. Face-to-face interview with the UK Country Manager and another stakeholder, including a presentation. Informal Teams conversation with the People & Culture Partner. Please don't worry if your CV isn't fully up to date. We'll help with that later. What you need to do now If you're an Amazon Marketplace Manager looking to join a market-leading FMCG business and shape the future of its marketplace growth, we'd love to hear from you. Apply today or contact Jammy Recruitment for a confidential conversation. Interviews are taking place on a rolling basis, so early applications are encouraged.
Software Sales / SaaS Sales Location: Home Based / Remote (A1 Corridor / East of England) Package: Basic Range £45-75K, OTE x2 (uncapped), Car Allowance & Benefits Wanted: Experienced Software Solutions Sales professionals (either new business &/or account management). Who can show success in their current or recent software sales role. Software Sales background within any solution, sector or vertical. What's in it for you? I am an independent recruitment consultant who has over 20 years experience recruiting Software Sales professionals. I can often work proactively, specifically on your behalf, to help you find the exact role you are looking for. My approach can frequently "open doors" to roles outside of a traditional application route. Confidentiality - your CV will not be released to anyone without your express permission. There is of course no cost to you. If you are an experienced Software Sales professional and the above is of interest, then please send me your CV and I'll then contact you to discuss further. (nb for clarity, this advert is for my service, as outlined above, rather than for a specific vacancy).
22/07/2026
Full time
Software Sales / SaaS Sales Location: Home Based / Remote (A1 Corridor / East of England) Package: Basic Range £45-75K, OTE x2 (uncapped), Car Allowance & Benefits Wanted: Experienced Software Solutions Sales professionals (either new business &/or account management). Who can show success in their current or recent software sales role. Software Sales background within any solution, sector or vertical. What's in it for you? I am an independent recruitment consultant who has over 20 years experience recruiting Software Sales professionals. I can often work proactively, specifically on your behalf, to help you find the exact role you are looking for. My approach can frequently "open doors" to roles outside of a traditional application route. Confidentiality - your CV will not be released to anyone without your express permission. There is of course no cost to you. If you are an experienced Software Sales professional and the above is of interest, then please send me your CV and I'll then contact you to discuss further. (nb for clarity, this advert is for my service, as outlined above, rather than for a specific vacancy).
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you, we are counting on your unique voice and perspective to help EY become even better, too. Are you ready to grow with a team focussing on Microsoft stack that cuts across markets and industries. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. As a manager in the Microsoft Dynamics team, you will play key role in leading Finance workstream across D365 projects in delivering complex enterprise solutions using Dynamics 365 and the Microsoft Power Platform, ensuring alignment with client goals and business outcomes. Key Responsibilities on Microsoft D365 stack Ability to drive discovery or requirement gathering workshops Can Serve as a primary point of contact with client stakeholders and internal leadership Translate business requirements into deployable D365 solutions Skilled at doing Fit Gap assessment Strong internal and external product demonstration skills Ability to draft D365 Process maps based on internal IPs or Microsoft Business Process catalogue Contribute towards Project plan and follow delivery as per defined plan Can estimate for the entire workstream Play the role of Finance SME in a D365 program using his/her own experience and accounting knowledge Provide solution recommendations through Architecture review boards or Design Authority Aware of Modern Microsoft's best practices while recommending solutions Drafting complex functional design documents/functional specifications Able to access new Microsoft releases and make recommendations to internal and external stakeholders Ability to follow Design decisions during large programs Adept at handling Azure DevOps during program delivery Can lead and review configuration, testing and documentation activities and if required provide recommendations and suggestions based on modern Microsoft best practices Well versed with Microsoft stack (Lifecycle Services, Business Process Catalogue, Task Guides, Office, MS Office etc) Working knowledge of Power Platform Knowledge of entire Finance modules in D365 including Fixed Assets, Cash & Bank, Budgeting & Taxation Can identify risks and report any internal/external deviations against budget, schedule and resourcing to the program/project office Can deliver training (Train the Trainer/End User Training) as per the agreed scope of the program Provide on-going support to end users, assisting with trouble shooting or additional training via email, phone or site visits whilst liaising with Microsoft support team Can contribute towards reusable asset creation for the firm including templates and methodologies Knowledgeable about D365 data migration framework and Security configurations Can work with 3rd parties like exchange rate providers, payment providers and tax authorities Other Key areas Stakeholder management and working collaboratively with Development and Testing teams to deliver high quality solutions that meet client and user business needs. Able to lead multi geography teams to ensure project timelines are met Ability to manage near shore and off shore teams for build activities like configuration and testing Can mentor and guide junior team members on the subject Area Structured approach to problem-solving and project execution Excellent time management and communication skills, well organised, consistently meeting commitments and creating high level deliverables Must Haves Bachelor's or Master's degree in computer science, Information Technology, Business Administration, Accounting, Finance or a related field Good understanding of financial end-to-end processes such as Record-to-Report, Order-to-Cash, Procure to Pay, Acquire to Dispose Understanding of key performance indicators (KPIs) and metrics used in Finance including Project accounting Microsoft Dynamics solutions Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate At least 2 end to end AX/D365 implementation experience English Proficiency is a must Excellent articulation skills for workshops & meetings while using tools like Microsoft PowerPoint Good to have Relevant Professional qualifications are a plus, e.g., ACA, ACCA, CIMA, CMA/RC, CPA/RA or other Flexibility and willingness to travel Microsoft Certified: Power Platform Fundamentals Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure AI Fundamentals Experience in using Microsoft Business Process catalogue on Azure DevOps Experience on Mavim whist using Microsoft Process catalogue Skilled at using Tax calculation Service and have deployed projects using Tax calculation services Knowledge of Electronic reporting to build electronic report, bank payment files & bank reconciliation Can recommend the right budgeting, expense management, consolidation & financial reporting solution (even outside of Microsoft stack to the client) Knowledge of Making Tax Digital Services in UK Have lead Finance module on multi company and multi country roll out programs Proven Idea submissions Implemented by Microsoft Has led data migration on at-least one Project Experience in D365 Asset management and Leasing, Cost accounting module, D365 Project Operations/Project Management & Accounting Experience with D365 cost management with a manufacturing client Has worked on projects delivering features like Finance Insights, Payment predictions, Invoice capture, Globalisation studio, Electronic Invoicing Knowledge of Microsoft CoPilot for Finance MicrosoftFY26 EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
22/07/2026
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you, we are counting on your unique voice and perspective to help EY become even better, too. Are you ready to grow with a team focussing on Microsoft stack that cuts across markets and industries. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. As a manager in the Microsoft Dynamics team, you will play key role in leading Finance workstream across D365 projects in delivering complex enterprise solutions using Dynamics 365 and the Microsoft Power Platform, ensuring alignment with client goals and business outcomes. Key Responsibilities on Microsoft D365 stack Ability to drive discovery or requirement gathering workshops Can Serve as a primary point of contact with client stakeholders and internal leadership Translate business requirements into deployable D365 solutions Skilled at doing Fit Gap assessment Strong internal and external product demonstration skills Ability to draft D365 Process maps based on internal IPs or Microsoft Business Process catalogue Contribute towards Project plan and follow delivery as per defined plan Can estimate for the entire workstream Play the role of Finance SME in a D365 program using his/her own experience and accounting knowledge Provide solution recommendations through Architecture review boards or Design Authority Aware of Modern Microsoft's best practices while recommending solutions Drafting complex functional design documents/functional specifications Able to access new Microsoft releases and make recommendations to internal and external stakeholders Ability to follow Design decisions during large programs Adept at handling Azure DevOps during program delivery Can lead and review configuration, testing and documentation activities and if required provide recommendations and suggestions based on modern Microsoft best practices Well versed with Microsoft stack (Lifecycle Services, Business Process Catalogue, Task Guides, Office, MS Office etc) Working knowledge of Power Platform Knowledge of entire Finance modules in D365 including Fixed Assets, Cash & Bank, Budgeting & Taxation Can identify risks and report any internal/external deviations against budget, schedule and resourcing to the program/project office Can deliver training (Train the Trainer/End User Training) as per the agreed scope of the program Provide on-going support to end users, assisting with trouble shooting or additional training via email, phone or site visits whilst liaising with Microsoft support team Can contribute towards reusable asset creation for the firm including templates and methodologies Knowledgeable about D365 data migration framework and Security configurations Can work with 3rd parties like exchange rate providers, payment providers and tax authorities Other Key areas Stakeholder management and working collaboratively with Development and Testing teams to deliver high quality solutions that meet client and user business needs. Able to lead multi geography teams to ensure project timelines are met Ability to manage near shore and off shore teams for build activities like configuration and testing Can mentor and guide junior team members on the subject Area Structured approach to problem-solving and project execution Excellent time management and communication skills, well organised, consistently meeting commitments and creating high level deliverables Must Haves Bachelor's or Master's degree in computer science, Information Technology, Business Administration, Accounting, Finance or a related field Good understanding of financial end-to-end processes such as Record-to-Report, Order-to-Cash, Procure to Pay, Acquire to Dispose Understanding of key performance indicators (KPIs) and metrics used in Finance including Project accounting Microsoft Dynamics solutions Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate At least 2 end to end AX/D365 implementation experience English Proficiency is a must Excellent articulation skills for workshops & meetings while using tools like Microsoft PowerPoint Good to have Relevant Professional qualifications are a plus, e.g., ACA, ACCA, CIMA, CMA/RC, CPA/RA or other Flexibility and willingness to travel Microsoft Certified: Power Platform Fundamentals Microsoft Certified: Azure Fundamentals Microsoft Certified: Azure AI Fundamentals Experience in using Microsoft Business Process catalogue on Azure DevOps Experience on Mavim whist using Microsoft Process catalogue Skilled at using Tax calculation Service and have deployed projects using Tax calculation services Knowledge of Electronic reporting to build electronic report, bank payment files & bank reconciliation Can recommend the right budgeting, expense management, consolidation & financial reporting solution (even outside of Microsoft stack to the client) Knowledge of Making Tax Digital Services in UK Have lead Finance module on multi company and multi country roll out programs Proven Idea submissions Implemented by Microsoft Has led data migration on at-least one Project Experience in D365 Asset management and Leasing, Cost accounting module, D365 Project Operations/Project Management & Accounting Experience with D365 cost management with a manufacturing client Has worked on projects delivering features like Finance Insights, Payment predictions, Invoice capture, Globalisation studio, Electronic Invoicing Knowledge of Microsoft CoPilot for Finance MicrosoftFY26 EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
