Technical Support Executive

Technical Support Executive £22,000 - £28,000 (Dependent upon experience) Monmouth Our client provides a complete and fully integrated business management solution designed to support organisations in all aspects of their business, allowing them to save time and money and grow their businesses rapidly. To support on-going growth across this business, they now seek to appoint a driven Technical Support Executive to join their ambitious team. As a Technical Support Executive you will be required to undertake network installations, server administration and remote support covering all elements of the customer’s IT function including infrastructure, networking, email support etc. Key Responsibilities: * Liaise with customers to help diagnose problems * Resolve problems directly where possible * Log issues with appropriate channels * Maintain ongoing communications with customers until resolution Key Skills: * Proven experience working with a technical support role * Superb customer service skills * A sound understanding of Windows (XP through to Win10) * Networking Knowledge – understanding of TCP/IP, routing, LAN and WAN, VPNs * Linux experience would be desirable Next Steps: If you can demonstrate a strong academic background and have a passion for a career within IT we would like to hear from you. Please contact Caroline Harvey at Rockfield Specialist Recruitment or apply now on-line