Support Executive

Hours: Monday - Friday (9.00am - 17.30pm) Experience: IT, Customer Service, Technical Support, B2B, Customer Support, Cloud Software, Mobile App The Opportunity Our client is a dynamic and award-winning cloud software business, who is looking to recruit an enthusiastic Support Executive to join their Witney office. The successful candidate will be responsible for dealing with customer technical support queries via phone and online chat. They will, therefore, need to have excellent communication skills, and be confident in offering technical support to customers. They will have a clear passion for providing unrivalled customer service and ensuring that customers are consistently satisfied with the product. The nature of the mobile app means that the successful candidate will also hold a certain level of technical knowledge. As such, they will either have evidence of succeeding in an IT-focused educational background or have recently worked within a similar role. The Company Our client is an established and well-regarded company who provides businesses with quick and efficient solutions to managing their expenses via their mobile app. The product was founded 12 years ago, and since then has been developed increasingly, thus the business is continually expanding and improving. They are a really exciting and dynamic company, who pride themselves in providing their employees with a fun and rewarding working environment. As such, they offer an abundance of employee benefits, including retail discount schemes, buy & sell holiday schemes, quarterly onsite massages, monthly fruit boxes and regular after-work social events. Requirements * Technically minded and able to quickly understand new software packages, with experience gained either through education or previous work * Exceptional customer service skills, and the ability to build a rapport with customers * Excellent telephone manner * Experience of working in a B2B role * Organised, with the ability to work well under pressure and efficiently solve problems * Willing to occasionally travel within the UK to attend company meetings * Friendly, enthusiastic, and professional with a genuine interest in the company Thompson & Terry Ltd, trading as Thompson & Terry Recruitment are an Abingdon based recruitment agency specialising in the sourcing of Sales, Marketing and office administration candidates in Oxfordshire. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex. PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time