45 jobs found

Infrastructure & Security Engineer Location: Central London (Office Based) Salary: 50,000 - 55,000 Contract: Permanent, Full-Time We're working with a well-established organisation looking to strengthen its technology function with the addition of an Infrastructure & Security Engineer. This role offers the opportunity to take ownership across infrastructure, cloud, networking, and security, supporting a modern multi site environment spanning head office, operational locations, and customer-facing technology platforms. You'll work closely with both technical and non-technical stakeholders while contributing to the delivery of secure, resilient, and scalable infrastructure solutions that underpin critical business operations. Key Responsibilities Provide 2nd and 3rd line support across infrastructure and security technologies Maintain and optimise Microsoft environments including Azure, Microsoft 365, Entra ID, Intune, Windows Server, and Active Directory Support and enhance virtualised infrastructure using VMware technologies Manage and improve network infrastructure, including switching, routing, wireless, and firewall technologies Lead vulnerability management, security remediation, and compliance initiatives Support identity and access management, endpoint security, and threat protection activities Contribute to disaster recovery planning, testing, and business continuity initiatives Work with internal teams and third-party suppliers to deliver infrastructure improvements and security enhancements Support and secure end-user technologies across corporate, retail, and operational environments, including device deployment through Intune and Autopilot Create and maintain technical documentation, standards, and operational procedures Support ongoing infrastructure modernisation and continuous improvement projects. Required Experience Experience in an Infrastructure Engineer, Infrastructure Analyst, Systems Engineer, or similar role Strong Microsoft infrastructure experience including Windows Server, Active Directory, Microsoft 365, Azure, Entra ID, and Intune Experience supporting virtualised environments using VMware technologies Good understanding of networking principles including TCP/IP, switching, routing, wireless networking, and firewalls Experience with vulnerability management, endpoint security, and patch management Knowledge of identity and access management, including MFA and role-based access controls Experience supporting backup, disaster recovery, and business continuity processes Strong troubleshooting, analytical, and problem-solving skills Ability to communicate effectively with both technical and business stakeholders Desirable Experience Exposure to Microsoft Defender, Sentinel, or other security tooling Experience working within PCI-DSS, NIST, ISO 27001, or similar compliance frameworks PowerShell scripting experience Experience with Cisco networking technologies and Meraki environments Experience supporting retail, hospitality, leisure, or other customer-facing multi-site environments Knowledge of Zero Trust security principles Experience with monitoring platforms such as SolarWinds, PRTG, or similar Microsoft, Azure, or Cisco certifications Exposure to automation tools such as Azure CLI or Terraform. What's on Offer Competitive salary and benefits package Exposure to modern cloud, infrastructure, and security technologies Opportunity to work on a variety of infrastructure transformation and security projects Exposure to a fast-paced, customer-focused environment where technology plays a critical role in day-to-day operations Ongoing learning and professional development opportunities Supportive and collaborative team environment Opportunity to influence technical direction and infrastructure strategy Clear opportunities for career progression This is an excellent opportunity for an Infrastructure & Security Engineer looking to further develop their skills while working across a broad technology estate within a forward-thinking organisation that continues to invest heavily in infrastructure, cyber security, and the technology that supports a complex multi-site operation.

Systems EngineerLeeds,West Yorkshire,United KingdomFind out how well you match with this jobJob ID786906The Systems Engineer role is responsible for coordination, support, management, and execution of L2 Level proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. This role will require security clearance. The position is based in Reading. What you will do: L1-Fault Management Level Assurance Support Activities L1-Fault Management Level Incident Management Responsible for L1-FM level operation and maintenance (O&M) of data & systems delivery solutions and services. Support 2nd level team in meeting or exceeding the data & system Nodes network availability targets & responsibilities. To work within well-defined system support guidelines. To prioritise faults to meet SLA/WLA. To do L1-FM level investigation of alarms & faults/cause related to system/network problems. To ensure accurate working methodology! To coordinate with all teams to handle emergencies and if required coordinate with stakeholders (MSIP). To work on alarms, trouble tickets and do L1-FM level investigation of faults/cause related to system/network problems. To participate in internal discussions in view to improve overall network performance and make recommendations wherever possible. You will bring Qualifications: Degree or equivalent experience within Electronics & Telecommunication Engineering/or equivalent Industry experience: IP/Data/System/ISP/Enterprise Years of experience: 2-6 years of Practical Knowledge Must have superb interpersonal skills and able to handle end Customers to ensure their problems are addressed. Very good knowledge of nix systems, RedHat Linux and associated systems such as satellite would be an advantage Understanding of the TCP/IP and standard protocol suites (ARP, ICMP TCP, UDP, TFTP, DNS, HTTP, NTP etc) Experience in troubleshooting issues in a complex server network environment with knowledge of key ISP technologies such as DNS, RADIUS, NTP, DHCP etc Good experience of multi-vendor server hardware platforms such as Oracle, HP, Cisco, Netapp etc and Unified / Hyperconverged systems (Dell VxRail, Cisco UCS etc) Experience of working with virtualization technologies such as VMWare ESXi / VSAN, KVM etc. Understanding of network routing/switching protocols, load balancers etc. would be beneficial to the role Delivering results and Meeting Customer Expectations. Ability to influence, persuade and mobilise internal/external resources to fulfil customer requirements and well organised and able to do multi-tasking, problem solving and strategic thinking. Ability to deliver clear and concise reports/feedback to peers and management, adapting the style of communication appropriately to the audience/receivers. Ability to influence and persuade multi-customer NOC teams on fault ticket quality to fulfil field engineer requirements. Why join Ericsson? At Ericsson, you ́ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what ́s possible. To build solutions never seen before to some of the world's toughest problems. You ́ll be challenged, but you won't be alone. You ́ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: United Kingdom (GB) Reading Req ID: 786906

Overview Susquehanna is a global quantitative trading firm powered by scientific rigor, curiosity, and innovation. Our culture is intellectually driven and highly collaborative, bringing together researchers, engineers, and traders to design and deploy impactful strategies in our systematic trading environment. To meet the unique challenges of global markets, Susquehanna applies machine learning and advanced quantitative research to vast datasets in order to uncover actionable insights and build effective strategies. By uniting deep market expertise with cutting edge technology, we excel in solving complex problems and pushing boundaries together. Susquehanna is looking for a London Support Engineer, who will join our existing London Support team responsible for supporting all teams in Susquehanna's London office, which is primarily a highly advanced Trade floor. This is a very demanding and varied environment that covers a range of User Services for all Susquehanna's London Employees. The role encompasses: Telecommunications support (including IPC Turret, Cisco Phone, and mobile support) Desktop Support (SCCM Builds, all Hardware and Software support) Application Support (desktop trading apps, BBG Terminals, Office to name a few) Web Conferencing and AV administration and support Coordinate and support all visitors, moves, and onboarding Inventory Management Printing Support The role involves working in an energetic, dynamic, and fast paced environment providing full support for all employees in London. You will display a strong technical ability in making critical support judgements while working under pressure. As a member of the London Support team, you will participate in early morning and late evening shifts and may also be requested to support out of hours work where required. You will collaborate with teams locally, in the Dublin office, and across other offices globally to provide excellent support and services to the business. What we're looking for Provide 1st and 2nd level support - working closely with the software development teams and system architects to provide essential primary support for all desktop software and hardware systems - using tools such as Jira, Confluence, Splunk, WinDbg, Check_MK and Wireshark. Continuous evaluation and improvement of support procedures, development and implementation of required/agreed tools and associated runtime environments. Interact with various internal IT support functions to troubleshoot and resolve problems as they happen. Liaise with technology teams in Ireland, US and/or external vendors as required. Maintain our Knowledge Base and ensure all relevant run books are up to date. Experience 3 years+ providing desktop support for software and hardware systems. Development or Trading user support experience is beneficial. Excellent working knowledge of Windows desktop OS Win bit. Ability to monitor and diagnose Desktop issues. Ability to make changes to the system registry for configuring the Windows operating system. PowerShell scripting would be an advantage. Bsc in a technical discipline or equivalent experience. Experience working with SCCM would be an advantage. Excellent knowledge of MS Office (2003/2010/2016/O365), in particular Excel. Strong knowledge of Active Directory. Strong working knowledge of peripherals, printers, graphics cards. Hardware experience (KVM switches, Multiple screens setup 4x 4k screens , ability to replace components such as graphics cards, CPUs etc). Personal Skills Initiative - proven record of seeking continuous improvement and implementing best practice in technology environment. Ability to work under pressure and tight deadlines. Self motivated and creative. Strong communication (verbal and written) - ability to convey technically complex subjects in a clear and concise manner. Attention to detail - thorough in work carried out. Interpersonal - friendly and approachable. Teamwork - working together to meet deadlines. Excellent time management, organization, and prioritization skills. Flexibility - all members of the team participate in early morning and out of hours support schedules. Desire to learn and improve skills and knowledge.

Role Description This full-time IT Support Analyst/Engineer role covers both Level 1 and Level 2 support and is offered on a hybrid basis, with work primarily in London and some work from home flexibility. Day-to-day responsibilities include handling incoming support tickets, responding to user queries, and providing first-line technical assistance for hardware, software, and network issues. The role also involves performing more advanced second-line diagnostics, resolving complex incidents, escalating problems when required, and updating documentation and knowledge bases. The IT Support Analyst/Engineer will install and configure systems, manage user accounts and access permissions, monitor system performance, and assist with routine maintenance tasks and upgrades. Collaboration with other IT team members and clear communication with non-technical users are key aspects of the position. Qualifications Candidates should possess strong Technical Support and Information Technology skills, including experience with common operating systems, hardware, and business applications. Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, identify root causes, and deliver effective solutions. Candidates should possess clear and professional Communication skills, with the ability to explain technical concepts to users at different levels of technical understanding. Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are beneficial, along with experience in Level 1 and Level 2 support environments. Ability to work in a hybrid setting, manage priorities in a busy service desk environment, and maintain a customer-focused, inclusive approach when supporting diverse user groups. For this position you will have at least 5 years experience in IT as an IT Support Engineer with 1st and 2nd Level support experience - ideally in the Banking/Financial industry. In-depth knowledge of and troubleshooting experience with Windows, Office applications and conferencing applications. Responsible for the support and maintenance of the IT infrastructure and to provide IT support to staff and other group colleagues. To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place. To provide IT Support and assistance to the branch's staff in a timely fashion. Responsible for the maintenance of the IT infrastructure of the Office by providing first & Second line support of software, hardware and networking that incudes installation, configuration and troubleshooting. Support endpoint security standards (antivirus/firewall/patching/two-factor authentication). Provide day to day support to the Admin and HR function to cover: joiners/leavers/ movers process, CCTV & Paxton Card Access. Assist the IT Manager in delivering various IT related projects by managing the day to day operational aspects of such projects. End User Computing support for all staff. (e.g. Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.) Networking Fundamentals - DNS, DHCP, TCP/IP, and LAN/WAN. Good understanding of cybersecurity measures Coordinator between the London Users and Group IT Security on all requests for systems access and to ensure that such permissions are provided promptly, are regularly updated and that the Group Access Matrix Protocol is followed at all times. Preserve the Assets of the Office by implementing Disaster Recovery and back up procedures and ensuring that the standards comply with Group requirements. Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions . Undertake Data Extraction for reporting requirements for all the other stakeholders at the branch. To hold Administrator function for some of the systems housed at the Office. Responsible for the granting of access and maintenance of system matrix. Overall networking equipment monitoring (i.e. Network Switches, Firewall and other appliances) and support inclusive of the server room. To plan and carry out maintenance checks to ensure IT Operations, infrastructures are running smoothly and ensure daily routine task completeness. Manage inventory of computers, network equipment including tracking of purchased equipment and services. To maintain and ensure that the BCP site is always ready for continuous bank operations Important Business Services - IBS owner is to ensure the resilience of the IBS they are responsible for (Ensure appropriate RCSAs, CETs, KRIs are in place to monitor procedures and controls within their units) Assist the HOD/Manager with implementing/putting in place, any applicable training/guidance/SOPs to staff relating to cyber security & operational resilience. To maintain the branch Avaya IP Office Phone system and to ensure that the recording system is always up and running at all times. To perform monthly infrastructure test and report for Risk Assessment. Manage Incident Handling procedure (This includes monitoring as well as post -incident follow up). Respond to IT service requests and incidents in a timely manner, prioritizing based on business impact, especially for critical banking functions Support the Company's operations as and when needed and any other tasks assigned by Management of the Office. Data Integrity and Compliance Operationalise data strategy and communicate to the Data Owner or the Management any changes in their BAU requirements which involve data. To ensure all data worked on and or/shared with internal/external clients are accurate, compliant and maintained in accordance with Company's data quality standards. Handle all data in strict alignment with the General data protection Regulations (GDPR) principles. Keep track of documents created by the team. Escalate any suspected data breaches or privacy issues to the DPO promptly and without delays. Ensuring any data sharing requests are discussed with HOD/DPO so that prior authorisation is given and follows GDPR / department's SOPs. Collaborate with DPO on data Protection Impact Assessment when introducing new systems or processes to ensure privacy risks are mitigated at the outset. Technical Skills Required Proficient in common operating systems (Windows 11 and Linux, Server 2016 and later) Providing AV support for branch Software proficiency - O365, Onedrive,Teams, Sharepoint, Bloomberg, FXT, SEP, SEE, ME Endpoint Protection, Murex, Swift, 1AML, SIBS, GFMS, COP, Refinitiv, Syncovery, SQL Server, Paxton, VBR, VRO and VeeamOne Proficient in Imaging windows machines, image creation & management, GPO, and AD Networking Fundamentals - DNS, DHCP, TCP/IP, and LAN/WAN. Good understanding of Vmware; ESXI, vSphere, vCenter, Fortigate Firewalls, Cisco Switches Good understanding of patching practices and troubleshooting Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment. AV support (conference phones, Logitech meeting room solutions etc) Proficient in programming languages Project management Data analysis and reporting Bachelor or Master's degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing) This is a 5 days in the office role in Central London. Salary for this role will be circa £55K - £60K.

Great businesses don't just provide technology - they create digital environments where people can work securely, efficiently, and with confidence. By combining reliable infrastructure, responsive support, and a proactive approach to continuous improvement, they enable their people to perform at their best while protecting the systems and data that keep the business moving. As an EUC Engineer, you'll play a key role in maintaining and evolving our IT environment, ensuring colleagues have the technology, support, and services they need to succeed. Combining strong technical expertise with a customer focused approach, you'll work across end user computing, infrastructure, networking, cloud technologies, and cyber security to deliver resilient, secure, and high performing IT services. This is a hands on role where you'll take ownership of technical challenges, collaborate across the Digital Technology team, and help shape the future of our technology landscape through continuous improvement and innovation. In this role you will: Deliver responsive 2nd and 3rd line support across a hybrid Windows and Apple environment, ensuring users receive an exceptional level of service with minimal disruption Build, configure, deploy, and support end user devices while managing assets, support requests, and the full user lifecycle through our IT service management processes Support and maintain core infrastructure, including Microsoft Server environments, Active Directory, Azure Entra ID, virtualisation platforms, and cloud services to ensure reliability and availability Assist in the administration and monitoring of network infrastructure, including switches, firewalls, VPNs, wireless technologies, backups, and system health to maintain a resilient IT environment Champion cyber security by supporting vulnerability management, patching, access controls, backup and recovery processes, and the implementation of security best practice across the organisation Contribute to IT and digital transformation projects, supporting system upgrades, migrations, new technology implementations, and the delivery of innovative business solutions Produce and maintain clear technical documentation while identifying opportunities to improve system performance, security, efficiency, and the overall user experience Build strong relationships with colleagues, stakeholders, and third party partners, providing trusted technical guidance and promoting a culture of collaboration, continuous improvement, and excellent customer service You're someone who combines strong technical expertise with a customer focused approach. You enjoy solving problems, collaborating with others, and continuously improving systems to deliver secure, resilient, and reliable IT services. Qualifications: You will have experience working within a broad IT support, infrastructure, or operations role, with a strong understanding of end user computing and enterprise technologies You demonstrate excellent knowledge of Microsoft Windows, Microsoft 365, Active Directory, Azure Entra ID, and end user device management You have experience supporting infrastructure, networking, or cloud technologies, with exposure to platforms such as VMware, Cisco, Meraki, or Microsoft Azure You possess a good understanding of cyber security principles, backup and recovery, vulnerability management, and access control You are a logical and analytical problem solver, capable of diagnosing technical issues and delivering practical, sustainable solutions You communicate confidently with both technical and non technical colleagues, building strong relationships and delivering excellent customer service You are organised, adaptable, and able to manage multiple priorities while maintaining high standards in a fast paced environment You have a proactive mindset, a passion for technology, and a desire to continuously develop your skills while contributing to the evolution of our IT landscape The impact you will have: You will play a vital role in ensuring our technology services remain secure, resilient, and fit for the future. By supporting colleagues across the business, maintaining critical infrastructure, and strengthening our cyber security posture, you'll help create an IT environment that enables productivity, collaboration, and business continuity. Working closely with the wider Digital Technology team and key business stakeholders, you'll contribute to projects that modernise our technology landscape, improve operational efficiency, and enhance the experience of every user. Your expertise will help reduce risk, increase reliability, and ensure technology continues to support the organisation's long term ambitions. Through your contribution, you'll help build a digital environment where technology isn't simply maintained - it's continually improved, securely managed, and used to empower our people, drive innovation, and support the future success of the business. What's in it for you: You'll benefit from a comprehensive rewards package designed to support your wellbeing, financial security, and career development. This includes a company pension, life assurance, company sick pay, enhanced annual leave that increases with service, and access to a health and wellbeing programme alongside an Employee Assistance Programme with private GP services. You'll also have opportunities to grow through coaching, training, and development support, plus practical perks such as cycle to work and electric vehicle schemes, free on site parking, and access to a range of retail discounts. We believe our strength comes from our people. We value diversity, encourage development, and create an environment where everyone can thrive. Ready to be part of the story? If you're passionate about technology, enjoy solving complex technical challenges, and want to play a key role in delivering secure, reliable, and forward thinking IT services, we'd love to hear from you.

Senior Infrastructure Engineer Microsoft Cloud Azure Networking Projects Future Head of Technology Projects Opportunity Location: London Bridge (Hybrid) Salary: £55,000 £65,000 DOE + Benefits About Veritas Workspace Solutions Veritas Workspace Solutions is a growing technology company delivering Managed IT Services, Cyber Security, Communications, Connectivity, Print Management and Business Automation solutions to businesses across London and the South East. Our technical division is entering an exciting new phase of growth. We're investing heavily in our people, technologies and service delivery, creating an opportunity for an experienced Senior Infrastructure Engineer to play a key role in shaping the future of the department. This isn't a role where you'll spend every day firefighting tickets. We're looking for someone who enjoys designing solutions, delivering projects, mentoring engineers and becoming a trusted technical adviser to our clients. For the right person, there is a genuine pathway into a future Head of Technology Projects position. The Role You'll be the senior technical escalation point for our Service Desk while leading infrastructure and cloud projects across our client base. Working closely with the Directors, you'll help define technical standards, improve internal systems and contribute to the future direction of our technology division. This is a hands on technical role with significant client interaction and project delivery. Responsibilities Act as the senior technical escalation point for complex infrastructure issues. Design, implement and support Microsoft 365 and Azure environments. Lead cloud migrations, server upgrades and infrastructure refresh projects. Design and support secure networking solutions, including firewalls, switching, VLANs, VPNs and wireless infrastructure. Manage Microsoft Entra ID, Intune, Conditional Access and identity security. Support virtualisation platforms including VMware and Hyper V. Configure backup, disaster recovery and business continuity solutions. Deliver cyber security best practice including Microsoft Defender, Huntress, vulnerability management and security hardening. Produce technical documentation and maintain high implementation standards. Mentor 1st and 2nd Line Engineers, supporting their technical development. Work closely with clients as a trusted technical adviser. Essential Skills Minimum five years' experience within an MSP or managed services environment. Strong Microsoft 365 administration, Azure infrastructure and cloud services, Microsoft Entra ID and Intune. Windows Server, Hyper V and/or VMware. Advanced networking including TCP/IP, DNS, DHCP, VLANs, VPNs and routing. Firewall experience (Meraki, Fortinet, Sophos, SonicWall or similar). Backup and disaster recovery technologies. Excellent troubleshooting, communication and documentation skills. Full UK driving licence. Desirable Skills Microsoft Azure certifications, Microsoft 365 certifications, Cisco or Meraki networking. Microsoft Defender XDR, Huntress, Sentinel or other SIEM/XDR platforms. PowerShell automation, SharePoint migrations, Azure Virtual Desktop. Cyber Essentials and security compliance. What We Offer £55,000 £70,000 depending on experience. Hybrid working, company pension and ongoing Microsoft training and certification funding. Exposure to modern enterprise technologies and involvement in high profile infrastructure and cloud projects. A genuine opportunity to influence technical strategy. Clear pathway to Head of Technology Projects for the right individual. About You You're an experienced infrastructure engineer who enjoys solving complex technical challenges and takes pride in delivering high quality solutions. You're commercially aware, communicate confidently with clients and colleagues, and want more than just another support role. You want to influence technology decisions, mentor engineers and help build an exceptional technical team. If you're looking for an opportunity where your expertise will genuinely shape the future of a growing technology business, we'd love to hear from you.

Network Engineer Location: Huntingdon, UK Clearance: High DV 'Developed Vetting' You will provide a crucial role in Core Services, conducting complex fault rectification of incidents, supporting Problem Management, Continual Service Improvement (CSI), and occasional Change Request (CR) work on IT Systems supporting key National Security outputs. 3rd Line Network Engineers conduct reactive and proactive maintenance on High Side systems and may occasionally support lower classification systems. They respond to escalations from 2nd Line Engineers and other Resolver Groups, performing advanced troubleshooting, diagnosing and rectifying issues as they arise. They develop technical solutions to complex problems and liaise with stakeholders at all levels, ensuring issues are resolved within SLA levels and KPI targets are met. Essential Requirements Software Defined Networking experience with VMware NSX. Thorough and demonstrable understanding of Cisco Enterprise LAN environments at 3rd line support level, ideally CCNP and CCDP level. Focus on Secure LAN environments, including security boundaries and rulesets. Good understanding of WAN connectivity and routing protocols, and experience managing virtual and physical networking solutions. Hands on experience troubleshooting Layer 2/3 switching and routing. Hands on experience configuring and troubleshooting VPC, VDC, STP, BGP, OSPF and other key mainstream protocols. Hands on experience configuring and troubleshooting Sidewinders and ASAv firewalls on ISR, 6800, 3750, 3850 series platforms. Hands on experience configuring and troubleshooting Fortigate, SonicWall, Palo Alto, ForcePoint, ASAv and Juniper firewalls. Excellent communication and organisational skills, independent and comfortable with autonomous working. Ability to tackle complex problems and incidents. Experience in ITIL ICT service delivery on critical infrastructure. Experience working under pressure to meet deadlines while handling multiple priorities. Experience in patch management including analysis and deployment. Key Duties System Support & Ticket Resolution - Utilise technical expertise to keep the Core Network estate online and running smoothly, ensuring timely incident handling in line with KPI/SLA. Problem Resolution - Work with other resolver groups, manufacturers, users and suppliers to perform root cause analysis and provide technical solutions to complex problems. Maintenance - Complete and record periodic maintenance of all systems, utilising Periodic Preventative Maintenance (PPM) and routine upgrading activities to stay ahead of obsolescence. Documentation - Maintain and create documentation of system configuration changes and accurately record work in SD+. Resource Movement - Assist in the configuration, installation and deployment of infrastructure components. Participation in Projects - Engage in infrastructure related projects and CRs, contributing to implementation build, testing phases. Key Competencies Communications - Verbal, written including technical documentation. Collaboration - Working with other SMEs, Users & Resolver groups to ensure efficiency. Adaptability and Flexibility - Able to change focus under changing situations. Technical Expertise - Ability to troubleshoot and fault rectification variety of issues. Attention to Detail - Including written and work carried out. Customer Service - Excellence in customer service. Teamwork - Build effective internal and external relationships. Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Flexible benefits (life assurance, health schemes, gym memberships, annual buy and sell holidays and cycle to work scheme) Flexi Time Diversity and Inclusion We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know and we will respond in a way that best fits your needs.

Chemify is revolutionising chemistry. We are creating a future where the synthesis of previously unimaginable molecules, drugs, and materials is instantly accessible. By combining AI, robotics, and the world's largest continually expanding database of chemical programs, we are accelerating chemical discovery to improve quality of life and extend the reach of humanity. Role Overview We are hiring an experienced Infrastructure Engineer to join our Corporate IT team as a key second-line escalation point across Chemify's growing technology estate. First-line queries are handled by our service desk, freeing this role to focus on complex infrastructure challenges, endpoint fleet management, and the tooling and automation that underpins everything Chemify's teams depend on. You will own the administration of Microsoft Intune and Entra ID, maintain network infrastructure across our Glasgow sites - all while partnering with our DevSecOps engineer, Chief Architect, and wider engineering teams on projects that push our infrastructure forward. This role would suit a candidate with 3 or more years in a second-line infrastructure or systems administration role who is comfortable owning platforms end-to-end, not just supporting them. If you thrive in a small, dynamic team with a start-up mentality and want real ownership of cutting edge infrastructure supporting robotics, GPU systems, and cloud technologies, this is the role for you. Key Responsibilities Endpoint Fleet Management & Intune Administration Own and administer Microsoft Intune as Chemify's primary MDM/MAM platform across Windows and macOS device estates Design, deploy, and maintain compliance policies, configuration profiles, conditional access rules, and app deployment packages Manage Windows Autopilot provisioning and zero touch device enrolment workflows Monitor endpoint health and compliance using Intune Endpoint Analytics and Microsoft Defender for Endpoint Act as the escalation point for complex endpoint issues beyond first-line resolution Identity & Access Management Administer Microsoft Entra ID (Azure AD), managing user lifecycle, group policies, and role-based access controls Maintain and improve Entra ID conditional access policies and hybrid identity sync (Entra Connect) Support privileged identity management and access reviews in line with Chemify's security standards Own patch management cycles, hardening baselines, and vulnerability remediation across Windows and Linux server environments Support and maintain cloud infrastructure across AWS and Azure, including cost management and security posture Manage backup and recovery processes, ensuring RTO/RPO targets are met across production environments Network Infrastructure Administer and maintain switching infrastructure (Cisco/Meraki), firewalls, VPN, and wireless across Chemify's Glasgow sites Troubleshoot and resolve complex network issues escalated from first line or flagged through monitoring Contribute to network design decisions for new sites and infrastructure expansion projects Develop and maintain PowerShell scripts and automation workflows to reduce manual effort and improve consistency across IT operations Leverage Microsoft Power Automate and other tooling to streamline IT processes and service delivery Identify and drive proactive improvements to infrastructure reliability, security, and operational efficiency Participate actively in Change Management and Problem Management processes within Chemify's evolving ITSM framework Contribute to IT infrastructure projects within Chemify's PMO framework, from scoping through to delivery and handover Mentor and support first-line engineers, providing guidance on escalated issues and knowledge transfer What You'll Bring Proven experience in a second-line infrastructure, systems administration, or IT engineering role Degree in IT, Engineering, or a related field - or equivalent practical experience Hands on administration experience with Microsoft Intune - including compliance policies, configuration profiles, app deployment, and Autopilot Strong working knowledge of Microsoft Entra ID and on premises Active Directory, including hybrid identity and conditional access Proficiency in PowerShell scripting for administration and automation tasks Experience administering Microsoft 365 services including Exchange Online, SharePoint, and Teams Working knowledge of Windows and Linux server administration, patching, and virtualisation platforms Experience supporting network infrastructure including Cisco/Meraki switching, firewalls, VPN, and wireless Understanding of hybrid cloud environments, with exposure to AWS and/or Azure Working knowledge of cybersecurity principles and the ability to apply them across infrastructure and endpoint management Clear communication skills and the ability to work effectively with stakeholders from first-line engineers through to C level executives Beneficial Skills ITSM experience with familiarity of the ITIL framework, particularly Incident, Change, and Problem Management Experience with automation tooling such as Microsoft Power Automate or UIPath AV equipment set up and support across meeting room and collaboration environments Familiarity with Agile ways of working and experience partnering with software development teams UK driving licence and willingness to support across Chemify's three Glasgow sites. Advanced Research Centre, University of Glasgow, 11 Chapel Lane, G11 6EW

Location: Hybrid / Cardiff CF24 5EA, UK job type: Permanent / Full-time Sector and subsector: IT Support & Infrastructure Salary: Competitive salary SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider. SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work. HOW WILL YOU MAKE A DIFFERENCE? The Senior Service Desk Analyst is focused on resolving complex technical issues escalated from Service Desk Analysts. They collaborate with internal departments to deliver timely and effective solutions, contribute to knowledge and process improvement, and help develop the capability of those around them. VARIED DAY TO DAY RESPONSIBILITIES Deliver high-quality 2nd line support to resolve hardware, software and network issues. Provide guidance, support and training to Service Desk Analysts Work towards Service Level Agreements and KPIs, striving for continuous improvement Work autonomously and manage your own workload effectively, ensuring timely and efficient handling of support tickets Document steps taken during troubleshooting clearly and thoroughly, working collaboratively with peers and, where required, more senior staff to build shared understanding of complex issues. Create clear technical documentation and user guides for the IT Knowledge Base WHAT ARE WE LOOKING FOR IN A CANDIDATE? 3-5 years' experience in an IT support or IT Engineering role Experience of supporting internal infrastructure, networking, and software products Strong background handling both 1 st line and 2 nd line technical issues Ability to diagnose complex technical issues under pressure and identify root cause solutions. The ability to manage priorities within a team of technical personnel but also have the initiative to work independently and proactively manage workload efficiently Strong Customer Service focus with the ability to listen and communicate at all levels both written and verbal Experience with Active Directory, user management and CISCO networking Excellent customer service and communication skills Certifications for Microsoft products and services (AZ-900, SC-900, MS-900) ITILv4 or ITILv5 Foundation CompTIA A+, CompTIA Security + WHAT IS LIFE LIKE AT SMARTSEARCH? We are a multi-award winning Tech company with an aspirational mentality Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024 We have been Great Place To Work Certified since 2022 There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community COMPANY BENEFITS 25 days holiday rising to 30 with each year of service Private Medical Insurance covering dental and optical Company pension scheme Life Assurance - 4x your annual salary 1 day paid volunteering per year Enhanced maternity / paternity offerings Employee Assistance Programme Cycle to work scheme The administrator of your data is SmartSearch with its registered office in Mayfield House, Lower Railway Road, Ilkley, Leeds, LS29 8FL. The data is collected for the purposes of recruitment for the position given in the advertisement, it can also be processed in future recruitment processes with your additional consent. Providing personal information is voluntary. You have the right to access the data, correct or delete it. Detailed information on the processing of personal data by SmartSearch can be found in the principles of data processing in Cezanne Recruitment and our Privacy Policy. I agree to the processing of my personal data by SmartSearch for the purposes of this recruitment process for the position specified in the advertisement. I consent to the processing of my personal data by SmartSearch for the purposes of future recruitment processes. By applying to this job you accept the Privacy Policy and SmartSearch

We are seeking a hands on Infrastructure & Security Engineer with deep expertise across security architecture, server, and network domains. Security is the core priority of this role. The successful candidate will take a leading part in strengthening and evolving the firm's security posture in response to an increasingly sophisticated threat landscape, including emerging risks associated with AI. This is a technically demanding role that combines proactive security ownership with infrastructure delivery. The successful candidate will act as a security first thinker across everything they touch, from day to day operations through to strategic infrastructure design, and will be expected to drive meaningful improvements to the firm's defensive capabilities. This role is office based and requires five days per week on site presence. Key Responsibilities Lead the firm's security operations function, owning threat detection, incident response, and vulnerability management end to end Monitor, triage, and respond to security events across the environment, including log analysis, anomaly detection, and threat hunting, with a strong awareness of modern and AI enabled attack vectors Own and drive security hardening across all infrastructure - servers, endpoints, network devices, and cloud adjacent systems - ensuring consistent application of best practices and compliance with security policies Design and implement secure infrastructure solutions, embedding security requirements from the outset rather than retrofitting them Conduct regular vulnerability assessments and penetration testing exercises, prioritising and remediating findings in a timely manner Manage and continuously improve security tooling, including SIEM, EDR, firewalls, IDS/IPS, and endpoint protection platforms Act as the escalation point for security related incidents across 2nd and 3rd line, providing expert guidance and driving resolution Support and maintain network infrastructure including firewalls, switches, VPNs, and wireless systems (primarily Cisco based), with a security lens on all configuration and change Operate across Windows and Linux (Red Hat/CentOS) environments, ensuring both are maintained to a consistent security baseline Collaborate with infrastructure and technology teams to embed security into project delivery and BAU processes Develop and maintain security documentation including incident response playbooks, SOPs, architecture diagrams, and runbooks Stay current with the evolving threat landscape, bringing proactive recommendations to improve the firm's security posture over time Participate in an on call rotation to support critical systems and respond to security incidents outside business hours Minimum 7+ years' experience in infrastructure, networking, and security roles Strong hands on experience with Windows Server and Linux (Red Hat/CentOS) Solid networking knowledge, including TCP/IP, VLANs, VPNs, DNS, DHCP, with practical experience in Cisco environments Demonstrated experience implementing and supporting security controls, including: Patch management and system hardening Endpoint protection and monitoring Identity and access management Good understanding of cyber security principles, including modern threat landscapes and evolving risks (e.g. automation and AI driven attack vectors) Experience with virtualisation (VMware) and enterprise storage (SAN/NAS) Scripting or automation experience (e.g. PowerShell, Bash) is advantageous Experience in financial services or regulated environments is preferred Strong troubleshooting skills with a structured and analytical approach Able to balance BAU responsibilities with project delivery effectively A thoughtful and forward looking mindset, with the ability to identify risks and propose improvements Clear and confident communicator, able to engage with both technical and non technical stakeholders Self motivated, accountable, and willing to take ownership of issues end to end Collaborative and adaptable, with a practical and solutions focused approach