IT Support Engineer

My client, a design and software agency based in Manchester city centre are looking for an experienced IT Technical Support Engineer to join the service delivery team. You will provide 1st and 2nd line support and carry out project work to help improve their existing systems to ensure the delivery of quality services to internal and external clients. Working as a team, you will be supporting all production server environments, networking and desktop services and ensuring communication process is followed regarding high impacting incident and changes. Responsibilities: * Monitoring and taking proactive actions to address any alerts which cause concern to reduce the likelihood of service outage. * You will take ownership of all incident tickets allocated to you and ensure updates are provided to the clients and resolution is progressed to resolve following documented processes and procedures. * Carry out proactive maintenance work on the production environment. * Plan and implement improvements to support the developing infrastructure. * Change and Problem Management activities are also to be followed. Skills and experience: * Excellent general IT skills and problem solving abilities * Strong experience in working within a ticket based system * Experience of Problem and Change Management * Desktops - Windows 10 and Mac OS * Office 365 * Cisco - Firewalls, Routers and Switches desirable * Windows Server - 2012 R2, 2016 inc. Active Directory and Group Policy * A good understanding of networking - TCP/IP, DNS, DHCP, WiFi etc) * Virtualization (VMWare) * Cloud experience (AWS) * IT policies (DR, backup, access control, change management etc.) * Good hands on experience working with Linux systems * Experience of monitoring tools, we use Zabbix, Splunk, RabbitMQ * Backup and replication (Veeam) * ITIL Foundation * ISO 27001 experience or similar security framework This is a great opportunity for someone who is looking to join a small, but growing IT team whereby the company supports career development and rewards their staff