Junior IT Support assistant

Junior IT Support Assistant We are looking for an I.T. Support Assistant, to join our small but busy I.T. team working within a team of 4 handling all matters relating to the I.T. support for Cruise & Maritime Voyages, plus other companies within the group; a coach wholesaling company (ICT) and a travel agent retail shop (Air Viceroy, based in West Wickham, Kent). The I.T. Support Assistant will be required to work within a team environment, but also have the ability to work on their own initiative when their line manager is out of the office. They will need strong interpersonal skills and have the ability to communicate effectively providing I.T. support to colleagues at all levels. They will also need to have the ability to work under pressure and manage their own priorities; which is a key requirement of the role. This role would suit a motivated and friendly individual with excellent problem-solving skills and the ability to prioritise a demanding workload. Previous experience working in the I.T. sector of another company would be an advantage, although plenty of ‘on-the-job’ training will be given. The I.T. Support Assistant will report directly to the Group I.T. Manager; Duties & Responsibilities The Group I.T. Manager will manage, supervise and allocate duties and responsibilities to the I.T. Support Assistant including (but not limited to) :- • Installing toner cartridges • Monitoring stock level and proactively ordering printer supplies to ensure constant availability • Disposing of redundant hardware in a safe and secure fashion • Installing and configuring computer systems • Diagnosing & solving hardware/software faults • Diagnosing & Solving printer errors • Diagnosing & Solving Local area network problems • Diagnosing & solving Wide area networks problems • Providing support for VPN Clients • Proving support for remote offices • Providing support for the hosted telephone system • Installing new software • Installing new hardware (servers, printers, computer workstations etc) • Setting up user accounts, permissions and passwords * Overseeing security of all systems, especially the internet • Installing and supporting the company anti-virus solution • Finding and fixing network faults • Technical support for people using the network • Training staff on new systems or software • Making sure all IT meets industry standards • Ensuring all work is compliant with GDPR • Ensuring all work is compliant with the company health & safety policy • Day to day support with Windows & MS Office