Graduate Technical Support Analyst

Graduate Technical Support Analyst Bristol Competitive Salary Our Client, a global organisation within the technology and consultancy sector is currently seeking a recent IT Graduate to join their dynamic and established team on a full-time, permanent basis in Bristol. You will be responsible for responding to customer technical queries, providing guidance and resolutions within set timeframes. Key Responsibilities: * Responding to customer queries within given targets, providing advice and resolutions related to the company’s products and services * Investigating and fault finding as part of the resolution process * Looking for process/service improvement opportunities * Knowledge sharing within the team * Communicate with customers via phone, email and live chat * Work successfully to departmental SLAs – initial response times, resolution times and CSAT scores * Ensuring that customer experience is at the forefront of decisions made Experience and Skills Required: * Recent Graduate in an IT related subject (Computer Science, Information Technology etc) * 1+ years’ experience within a fast-paced technical support environment ideal but not essential * Strong Excel skills * Strong problem-solving ability * Willingness to learn the infrastructure surrounding bespoke products and pick up SQL and Oracle knowledge quickly * Customer focused attitude with a friendly telephone manner * Experience with Windows Server environments ideal The following technical skills are desirable but not essential; * SQL Server * Oracle Databases * Apache/Reverse proxies * Tomcat * Glassfish/Jboss * Java * SAML/LDAP/Single sign on technologies * New Relic monitoring * Experience supporting HR or Payroll Software * Experience supporting multiple product lines This is an exciting opportunity to join an interactive and dynamic team within a market leading organisation. This is a full-time, permanent role working 37.5 hours, Monday to Friday between 7.30am and 6pm. You must also be willing to work on call on a rota basis. Our client offer competitive benefits and modern and open plan working environments. If you feel this could the right opportunity for you, email your CV to us directly, or call for more information