3rd Line Support Engineer

A forward thinking IT Solutions Company based in Yorkshire, and are currently recruiting for multiple 3rd Line Engineers to work on their clients site based in Leeds. The role will require engineers to provide infrastructure and system support to their clients, working on both BAU and Project activities. Main Duties: • To provide technical support at a 3rd line escalation level to provide fulfilment of Incidents and requests of an IT server / infrastructure nature • The ability to communicate technical issues to a non-technical audience • Incident Management of major incidents • End to end ownership of all incident / change / service requests through to closure Skills, Knowledge & Experience: • 5 Years working in IT Support (face to face or remote) with demonstrable experience at a 2nd / 3rd line level. • Strong understanding of supporting Microsoft Server / Desktop technologies and associated suite of packages • Experience of Server / Workstation hardware (component replacement) • Microsoft domain infrastructure; IIS, Exchange, Active Directory, group policy, DNS, DHCP, AV, Backups. • Experience of Unix based systems Please apply for more info