Technical Support Engineer

Technical Support Engineer Reading Permanent Circa £24-28k + benefits Our client are a market leader in the supply and installation of electronic locking systems into the hospitality and allied sectors supplying to both new build and replacement/refurbishment market in such as 5* hotels, hostels, student accommodation, military accommodation and serviced apartments. This is an excellent opportunity with a market leader in their field and a company who look after their staff. The Role Technical Support to customers is a critical role within the Company. Clients include 5* hotels where the levels of customer satisfaction demanded are second to none through to hostels, student accommodation, military accommodation and serviced apartments. Time management and efficiency are key. Technical Support for customers and field engineers is carried out by an established Technical Support team and we have an opening for a Technical Support Engineer. Due to the nature of our business the successful candidate needs to have proven successful experience in supporting customers who use computer based and networked systems. The role is based at our offices in Reading, Berkshire. General Objective / Responsibilities Answer technical support calls Repair of products Main Duties of Technical Support Team Resolve technical issues by telephone and remote support where possible Maintain customer software backups and log Support external engineers Support Sales and AMS Repair equipment returned by customers Log call conversations on CRM and report to customers Experience Required Previous experience in IT servicing/repairs Experience of telephone support Interest/experience of electronics Remuneration Salary £24-28k DOE, 25 days leave, matched pension etc To be considered you must hold full rights to work in the UK without the need for sponsorship Apply online now