Wireless Network Support Engineer

Wireless Network Support Engineer Fantastic opportunity for an experienced and professional Wireless Network Engineer to take a key position within the Technical engineering department and be responsible for providing the technical skills to support customers remotely. On a day to day basis, you will be focused on supporting wireless solutions for customers. Candidates must have CCNA (Cisco Certified Network Associates) with at least 1 years’ experience or Juniper JNCIA and some WI-FI experience Key Responsibilities: * Provide technical support for our customers, assess and swap non-functional equipment, trouble shooting, diagnosing and resolving incidents to their conclusion, ensuring adherence to agree SLAs and escalating to the vendor where required. * Take the technical lead on any Second Line Wireless infrastructure-related issues for support tickets. * Implement configuration changes on behalf of customers, following the relevant change management process * Assist with the on-boarding of new Managed customers and ensure knowledge share with the wider team. Person Specifications: * Solution focused and flexible approach to problem-solving. * Ability to work as part of a team and to use their own initiative. * Able to prioritise workload and manage regular interruptions to remain productive. Experience: * knowledge of cloud based wireless solutions is essential. * You will have a minimum of 1 year’s history of delivering and maintaining wireless solution across the entire project life cycle, including: * Experience deploying and troubleshooting enterprise grade wireless solutions and Cisco or Juniper Networks. * Experience using HiveManager, HiveManager NG and other Aerohive products. * Applying knowledge and skills through handling problems beyond own area of expertise. * Experience and knowledge of wireless solutions covering Autonomous AP’s, Cloud Based Wireless Platforms, and Management Software. * Excellent customer facing experience. * Ability to summarize, explain and upload troubleshooting cases. Qualifications Required: * CCNA (Cisco Certified Network Associates) with at least 1 years’ experience or Juniper JNCIA. Skills/Knowledge/Understanding: * You must be extremely well organised with good communication skills and excellent spoken and written English. * Able to demonstrate previous experience within a similar position with proven ability to meet tight deadlines in a fast pace environment. * Possess excellent time and self-management skills. * Able to work calmly under pressure. Benefits * Annual leave starts at 23 days per annum and increases with service * Colleagues can also buy and sell leave * Cycle to work scheme * Childcare vouchers * Immediate enrolment with Perkbox The successful applicant will be required to undertake a Disclosure and Barring Service (DBS) check, in order to make a safer recruitment decision