1st / 2nd Line IT Support Engineer / Analyst

Job Description In this role you will be responsible for: Inbound and outbound support related telephone calls and emails from customers Taking ownership of customer technical queries and manage these from inception to completion using the technical tools available to you Troubleshooting and translating technical advice into easy to understand English As required, escalate more complex technical challenges to senior technical team members As the front line of support, deliver the ultimate customer service experience To be successful in this role you will need to demonstrate the following skills: You will be an authorised UK citizen or resident Be a qualified or equivalently qualified tier 1 technical support person Be prepared to enter into an intensive and ongoing training program upon commencement of the role Be prepared to work harmoniously with a diverse group of highly motivated colleagues Be able to display excellent verbal and written English skills Technical Experience desired include but are not isolated to: A sound understanding of technology including PCs, business IT platform networking, security software, thermal printer hardware, printer networking, SQL database administration, IT troubleshooting. Have a sound practical understanding of Microsoft operating systems Have intermediate or better MS Word, Excel and Outlook skills Have used TeamViewer or similar technical support tool previously Nice to have skills or experience would include: A background in transport or logistics A background in warehousing or outward goods dispatch processes Multi-lingual abilities