IT Helpdesk Support Operator (1st/2nd)

Main responsibilities: • 1st / 2nd line support (project support and business as usual) • Helpdesk administration supporting various clients • Maintaining and logging faults and projects within the helpdesk system, taking telephone calls to the company whilst proactively ensuring excellent customer service. • Troubleshooting client IT issues remotely and on site Essential Skills: • Ability to follow processes • Excellent attention to detail • Willing to learn and develop their skills • Team player • Ability to work under pressure • Excellent customer service • Working knowledge of current windows operating systems • PC hardware maintenance skills • Basic windows server experience • Basic networking Experience: • Experience in a similar role conducting IT support tasks (preferably minimum of a year) • Worked in a commercial environment • Customer facing skills Qualifications: • Microsoft (MCP) desirable • Server Operating Systems (MCP, MCSA) desirable • Full clean driving license Gi Group are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit https://(url removed)/privacy