1st line support

1st Line Support Engineer – Maidenhead An exciting opportunity has arisen for a Service Desk Analyst to work for global health and well-being organisation that is the leader in their field situated in central Maidenhead, within a Desktop Support Team. This is an excellent opportunity for a Helpdesk Engineer looking to take the next step within their career and be involved in a busy desktop environment covering European offices. General mission: - Own desktop work queues - Manage ticketing system - 1st line support to the customers and desktop engineers You must have the following skills and experience: 1 years’ experience as Helpdesk, Desktop Support or 1st line support Windows 7/10, Microsoft Office 2010 – 2016, Software support Experience in maintain desktop support standards, practices and processes Excellent communication skills including the ability to liaise with technical colleagues and none technical customers effectively. Ability to manage customer expectations with a proven track record of delivering customer service and satisfaction. Time management and self-organization To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Lea Troccon, by exploring the VIQU IT Recruitment website. If you know someone who would be ideal for this role, by way of showing our appreciation, VIQU is offering an introduction fee up to £1,000 once your referral has successfully started work with our client (terms apply). To be the first to hear about other exciting opportunities, alongside technology and recruitment news, please also follow us at ‘VIQU IT Recruitment’ on LinkedIn, viqu_uk on Instagram, VIQU on Facebook, and Twitter: @VIQU_UK