1st / 2nd Line IT Support Engineer

1st / 2nd Line IT Support Engineer Cardiff Based Permanent Role £21,000 & benefits We are urgently seeking 2x confident 1st and 2nd line desktop support Engineers for a company based on the outskirts of Cardiff. Good Active Directory and some recent Server Support experience would be a huge benefit for this one. If you have a couple of years experience within the environment above and are looking for your next move we'd be very interested in speaking to you. Skills Mix: In this role you'll be supporting Microsoft Office products, Windows 7-10 and 365 including installing, configuring and upgrading. Solid Active Directory experience and some basic networking / monitoring support would be great. You'll also use Antivirus technologies, Backup technologies, Exchange 2010, Server 2008 and 2012, Installing, configuring and assembling computers, monitors and peripheral items and troubleshooting printers. The role will involve day to day duties such as: Manage incoming support requests via ticket portal, email and telephone. Provide consistent and prompt IT support for internal and remote users, and keep them informed of progress. Provide basic server support and monitor all servers. Carry out Active Directory tasks including user accounts, groups and computers. Provide support on the Metrix' management system (training will be provided). Install, assemble and configure computers, monitors, network infrastructure and peripheral items. Troubleshoot hardware, software, email, network and peripheral equipment problems and make correction where required. Instruct staff in the use of standard business and administrative software e.g. Microsoft Office. Maintain a computerised asset register of all computerised fixed assets and software and complete user registration/deregistration forms as required. Complete relevant documentation to allow performance reports to be produced in a timely manner to monitor customer service. Be part of a team to deliver technical training to engineers. Liaise with 3rd party suppliers. Undertake any IT projects as required If this sounds like you please don't hesitate to apply or call Emily on (Apply online only) for further details. We feel this role should be commutable from Cardiff, Newport, Bristol, Cwmbran, Rhondda, Merthyr, Barry, Bridgend, Port Talbot and Swansea. By submitting your job application, you are giving IntaPeople consent to store and process your personal data in line with our privacy policy (which can be found on our website). Your personal data will be processed for this job and any future relevant jobs we match with your skill set (please note - your details will never be submitted to a client without your explicit consent). The services advertised by IntaPeople are those of an Employment Agency and an Employment Business