IT Helpdesk Support

IT Technical Helpdesk Support Analyst (Support service desk, 1st line) – afternoon & evenings. 3-month fixed-term contract (chance to go permanent). This hugely successful international hardware and software systems company seeks a number of experienced, client-focused, helpdesk support representatives to join a newly created department within their well-structured client support division. IT Helpdesk Support Analyst – the hours: 37.5hrs per week. This department has a focus on supporting the US market and, as such, the working hours follow a shift pattern with the hours of 1pm and 9pm UK-time. IT Helpdesk Support Analyst – the Role: Taking ownership of calls, this busy and varied customer support role will see you working to a ticketing system and SLAs, providing remote support to a wide-range of business clients across the US. The role focuses on a combination of software support (supporting the client’s suite of software products), and the environment around the products – e.g. Windows operating system, PC hardware, networking issues, etc). IT Helpdesk Support Analyst – the Person: Candidates need to have excellent client interaction abilities and telephone manner with: - * Experience in a similar IT helpdesk support position, providing remote 1st line client support * A good broad-based understanding of IT – e.g.: Windows o/s, MS Office, network connectivity, TCP/IP, PC hardware diagnosis Useful skills included any MS Server knowledge, SQL, VBA, and additional foreign language abilities. All-in-all this is a fantastic opportunity to join a busy environment where you can employ and develop your skills. Offer subject to security clearance (the company will undertake this). Salary £20k - £22k plus a 10% shift allowance. Services advertised by Dupen are those of an Agency