Business Analyst

Business Analyst JOB DESCRIPTION * Managing the company Customer Accounts in-line with contractual commitments and ensuring Program expectations and KPIs are met or exceeded. * Acting as the key interface between Customers and Internal Support Departments ensuring strong and lasting relationships are built and maintained at all levels within both organisations. * The processing of Repair Orders from the point the Repair Order is created by the Customer to the point the Repair Order is closed by the Customer, including AWB Tracking, Status Reporting, Quote Processing, Query Resolution and Supplier Management as agreed with the customer. * Managing the service delivery of Internal Support Departments (Tech Services, Sourcing, MIS and Finance) and ensuring Customer requirements are responded to in a timely and efficient manner. * Development and presentation of Customer Performance Reports and representation of during Customer Program Reviews. * Supporting the Sales and Business Development Team during the implementation of new Customer Programs. * The continuous review of processes and procedures and Customer interactions to ensure that both internal efficiencies and Customer satisfaction are maximised. Responsibility of the Position * Working alongside internal Stakeholders to develop and support internal company & external customer reporting on both a scheduled and ad-hoc basis. * Reviewing and identifying areas for improving, streamlining and automating existing company reporting. * Developing and implementing internal departmental and external customer KPIs Development and maintenance of Customer Online Reporting Portals * Co-ordinating the storage, control and maintenance of all centralised data sources and derivation of data. * Supporting the Sales and Business Development Team with the analysis of customer provided data and the development of new business proposals. Candidate Profile Experience * Degree in related discipline preferred and/or 3 years’ experience in a data management or IT/Business Analyst role. * Excellent working knowledge of Excel / Access / PowerPoint. * Previous experience of working with Microsoft Power BI / SQL an advantage. * Demonstrable experience of data warehousing / data management. Skills: * Strong change management skills, identifying and engaging internal and customer stakeholders * Able to prioritise issues and manage available time and resources