IT Helpdesk Support Team Leader

IT Technical Helpdesk Support Team Leader (external clients) – afternoon & evenings. This hugely successful international software vendor seeks an experienced service-desk support team leader to lead a newly-created department within their client support division. Helpdesk Support Team Leader – the hours: This department has a focus on supporting the US market and, as such, the working hours follow a shift pattern with the hours of 1pm and 9pm UK-time. The position is UK based but there will be occasional (a few times per year) travel to the US and possibly other world locations. Helpdesk Support Team Leader – the Role: Reporting to the Support Manager, this exciting new role will see you responsible for the day-to-day support of a team of 10 helpdesk support analysts. The position is a well-rounded role covering: team KPI monitoring; working to SLAs; employee administration; training & development; escalations work; liaising with internal & external stakeholders; more details available on application. Helpdesk Support Team Leader – the Person: Candidates need to have a background in a similar team leader-level position providing support to external clients, ideally for a software vendor or perhaps an MSP. You should have strong broad-based IT skills (e.g. Windows o/s and applications, network connectivity, PC systems) and the ability to ‘lead by example’, offering a strong presence in the department, leading and mentoring a team of technical support staff. Useful skills included any MS Server knowledge, SQL, VBA, and additional foreign language abilities, but are less important than your actual team-leading experience. Summary: All-in-all this is a fantastic opportunity to join a well-structured environment where you can employ and further develop your skills. Offer subject to security clearance (the company will undertake this). Salary to £30k plus a 10% shift allowance. Services advertised by Dupen are those of an Agency