Technical Support Analyst

Technical Support Analyst- Kings Lynn- Up to £330- 6 Months Contract A large national government organisation are looking for an IT specialist to join their team! As a technical Support Analyst you will be responsible maintaining all of the information systems. You will specifically be specialising in the support of CRM delivered using dynamics 365. Role Accountabilities; Maintain service levels for operational support and overall system availability, focusing on CRM. Be a subject matter expert (SME) of CRM services underpinned by MS Dynamics 365 both on a technical and customer process point of view Maintain security of CRM and it s data to ensure continued business operation and compliance. Provide 2nd level CRM support within a comprehensive Information Technology Infrastructure Library (ITIL) framework, managing progress escalations using appropriate service management tools. Proactively identify opportunities to improve the support and provision of all CRM instances and services underpinned by CRM. Provide technical guidance to all Information Communication Technologies ( ICT) system users and to BI Management on CRM. Knowledge & Experience Required; Technical experience in supporting applications, system administration. ITIL v3 Foundation certified or equivalent. Ability to lead the resolution of difficult or complex CRM technical and operational problems, and to provide clear guidance to management, colleagues and users. Extensive experience of supporting CRM systems and IT applications. Understanding of web administration and web technologies. Awareness or experience in underpinning technologies, such as and not limited too Active Directory. Experience of working with cloud hosted services (Azure preferable) including SaaS, PaaS, IaaS. Strong analytical skills. This is an urgent requirement- APPLY NOW