1st Line Analyst

1st Line Analyst Leeds 6 Month Contract ASAP Start - Subject to candidates` availability Syntax Consultancy have excellent opportunities for 1st Line Analyst to be based in Leeds for a 6-month contract. The successful candidate will have the following key skills and experience: · Excellent communication skills · Strong IT knowledge and experience in a phone-based role. · Good keyboard skills · Qualification or experience with ITIL v3 · Working with IS0270001/20000 · Backup Technologies - Veaam, DPM, CommVault etc. · Active Directory, Network Servers, Microsoft SQL Server 2008, DHCP, DNS. · Computer literate - user knowledge of Microsoft Excel, Outlook and Word. · Organised and self-motivated Responsibilities: · Being the first point of contact for customers calling and answering general enquiries calls. · Customer handling and problem solving · Escalating calls to relevant teams/departments · Logging calls and making bookings. Next Steps... Please email through a copy of your current CV for consideration stating your work availability, salary/rate expectations and a short paragraph explaining why you believe you are a strong match for this position. If your experience matches the job requirements you will be contacted by a member of the Syntax team who will run through the full details with you and be happy to answer any questions you may have. We do our very best to respond to all applications. However, due to high volumes of applications we regret it is not always possible to do this. Thank you for your understanding. About Us... Syntax Consultancy Ltd is a leading independent IT and Tech recruitment specialist. We offer over three decades of experience in providing outstanding talent into clients throughout the UK & Europe, including the IT Consultancy, Government, Education, NHS, Software and Retail markets. We specialise in supplying high-end Contract / Interim and Permanent IT, Digital and Technical professionals who make an immediate, positive impact, including... - Developers / Programmers - Project Managers / Programme Managers - PMO Managers / PMO Support - Business Analysts - IT Architects - Database Administrators (DBAs) - Testers / Test Managers - Infrastructure / Networking - Business Intelligence (BI) / Data Warehousing - IT Managers / Head of IT As Syntax we pride ourselves on providing an outstanding service to our candidates and clients. We aim to make the recruitment process as positive and hassle-free as possible, whatever the final outcome. Syntax Consultancy Ltd operates as an Employment Business and Recruitment Agency. Please visit our website to view our latest career opportunities