We’re looking for an energetic and experienced digital project manager who will manage the delivery of Agile projects across The Mix.
You will have directly responsibility for our development team and extensive project management experience including scoping and managing digital projects. The ideal candidate will also have technical knowledge as well as an understanding of user led design techniques
We are looking for someone who works well in a fast-paced environment and who has a passion for managing and developing digital solutions to help young people improve their life choices.
Overall purpose of the job
To manage the digital delivery team and to lead in the scoping, defining, scheduling, resourcing, tracking and delivery of digital projects at The Mix ensuring they are delivered on time, on budget and to agreed requirements.
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The Mix
The lives of young people today are more complex and connected than ever before. That’s why The Mix provides help via a unique multi-channel service, offering support to young people under 25 though the digital, social and mobile channels they turn to first. No other youth support charity works exclusively in this virtual space or has our scale and breadth. We reach 2 million young people every year, and this number is growing. Traffic to our services has increased by 33% on our helpline and by 38% on our website in just the last 12 months alone. We work with young people from every corner of the UK and from every background. Whatever challenge a young person is facing, we are here to help them, 24 hours a day, 365 days a year.
Overview of Support Services
The Mix is a multi-channel support service for young people under 25 driven by their participation and volunteering. Our services include:
Information – Over 2,000 articles and videos developed with young people and experts covering everything in a young person’s life including mental and physical health, sex & relationships, housing, drugs, family issues and money.
Peer communities– An online moderated peer community designed to help young people to work through issues and support resilience.
Group chat – A nightly moderated live chat groups where young people receive support from their peers.
Telephone helpline – A freephone telephone & web chat helpline open from 11am to 11pm offering listening support, information and onward access to specialist services.
Counselling – A free telephone counselling service offering sessions to support the psychological health and wellbeing of young people
Support apps – Specialist support apps such as Stressheads designed to help young people deal with the causes of stress.
Local hubs – Tailored local outreach around mental health launched in conjunction with Clinical Commissioning Groups in East London.