First Line Service Desk Analyst

  • Teach First
  • 6 Mitre Passage, London SE10 0ER, UK
  • Feb 15, 2018
Full time Desktop Support Helpdesk I.T. & Communications

Job Description

First Line Service Desk Analyst

Here at Teach First we are passionate about ending educational inequality, and believe that all children are entitled to an excellent education, regardless of their socio- economic background. We attract top calibre candidates to work with us, as we all share in the Teach First vision and work very hard to achieve this goal. In return, we offer great benefits, the opportunity to make a difference and the chance to work with committed and passionate colleagues. 

We are looking for a First Line Service Analyst to join our dedicated Service Desk Team, which sits within our Technology Department. We do things slightly different at Teach First and at this level you will have exposure to diagnosis and escalation, as well as being the first point of contact, so it’s a great opportunity to build on the skills you already have! 

Your responsibilities will include:

  •         Managing a range of incoming requests and incidents from across the organisation, escalating through internal procedures as required
  •         Working within SLAs to provide a seamless service to all employees and stakeholders
  •         Learning internal processes, offering creative solutions and recognising opportunities to  develop or refresh these as appropriate

You will be great at:

  •         You will have a background in a technical support role working to processes
  •         Have excellent customer service skills
  •         Diagnosis Experience

Next steps

We aim to provide feedback to all applications within 10 working days from the closing date.


£20,000 + £3,000 London Weighting Allowance and excellent benefits