Service Desk Engineer - 3-month contract - Liverpool My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience. As a Service Desk Engineer, you'll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you'll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time. Key experience required: Experience as a Service desk engineer previously ideally in the legal industry Microsoft 365 administration and support ServiceNow - tickets iManage (preferred) Windows desktop support Active Directory and user administration General hardware, software and peripheral troubleshooting Remote support tools Key responsibilities: Providing 1st and 2nd line technical support to end users via phone, email and remote support. Logging, managing and resolving incidents and service requests through to completion. Troubleshooting hardware, software and Microsoft 365 related issues. Supporting users across Windows desktop environments and core business applications. Using ServiceNow to manage tickets in line with agreed service levels. Supporting and troubleshooting iManage where required. Escalating more complex issues to senior technical teams when appropriate. Maintaining accurate documentation and updating knowledge articles. Working collaboratively with colleagues across IT to deliver an excellent support service. The Service Desk engineer is required onsite, in Liverpool 5 days a week. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).
28/07/2026
Contractor
Service Desk Engineer - 3-month contract - Liverpool My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience. As a Service Desk Engineer, you'll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you'll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time. Key experience required: Experience as a Service desk engineer previously ideally in the legal industry Microsoft 365 administration and support ServiceNow - tickets iManage (preferred) Windows desktop support Active Directory and user administration General hardware, software and peripheral troubleshooting Remote support tools Key responsibilities: Providing 1st and 2nd line technical support to end users via phone, email and remote support. Logging, managing and resolving incidents and service requests through to completion. Troubleshooting hardware, software and Microsoft 365 related issues. Supporting users across Windows desktop environments and core business applications. Using ServiceNow to manage tickets in line with agreed service levels. Supporting and troubleshooting iManage where required. Escalating more complex issues to senior technical teams when appropriate. Maintaining accurate documentation and updating knowledge articles. Working collaboratively with colleagues across IT to deliver an excellent support service. The Service Desk engineer is required onsite, in Liverpool 5 days a week. Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply).
Location: Leeds - Main Campus Contract type: Fixed term (3 roles avaiable: 2 ongoing and 1 Fixed term 24 months (for a specific task Three full time roles available: two ongoing and one Fixed term for 24 months This role will be based on the university campus. Joining the on-site Campus IT Service Desk Team you will act as first point of contact for enquiries to IT Services. You will work with a diverse range of customers, technologies and devices, solving problems and finding solutions to IT issues. With responsibility for triaging incoming enquiries and calls, you will work to provide a first time fix service for straightforward incidents and issues referring more complex issues to 2nd and 3rd line support teams across the IT Service. You will have excellent customer service skills and be able to translate technical information to a wide range of users. You will be able to resolve a variety of technical issues, troubleshooting and providing first line and second line fixes for desktop, laptop, tablet and mobile devices. With a professional approach, excellent communication skills, you will be working as part of a team to manage your own workload, playing a key role in ensuring users can access core IT services. This role is not eligible for Skilled Worker visa sponsorship. Information on other visa options is available at: What we offer in return 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) - That's 42 days a year! Generous pension scheme options plus life assurance Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls. Personal Development: Access to courses run by our Organisational Development & Professional Learning team. Access to on-site childcare, shopping discounts and travel schemes are also available. And much more! To explore the post further or for any queries you may have, please contact: Vaseem Mohammed - IT Operational Lead Email: Further details: Candidate Brief
28/07/2026
Full time
Location: Leeds - Main Campus Contract type: Fixed term (3 roles avaiable: 2 ongoing and 1 Fixed term 24 months (for a specific task Three full time roles available: two ongoing and one Fixed term for 24 months This role will be based on the university campus. Joining the on-site Campus IT Service Desk Team you will act as first point of contact for enquiries to IT Services. You will work with a diverse range of customers, technologies and devices, solving problems and finding solutions to IT issues. With responsibility for triaging incoming enquiries and calls, you will work to provide a first time fix service for straightforward incidents and issues referring more complex issues to 2nd and 3rd line support teams across the IT Service. You will have excellent customer service skills and be able to translate technical information to a wide range of users. You will be able to resolve a variety of technical issues, troubleshooting and providing first line and second line fixes for desktop, laptop, tablet and mobile devices. With a professional approach, excellent communication skills, you will be working as part of a team to manage your own workload, playing a key role in ensuring users can access core IT services. This role is not eligible for Skilled Worker visa sponsorship. Information on other visa options is available at: What we offer in return 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) - That's 42 days a year! Generous pension scheme options plus life assurance Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls. Personal Development: Access to courses run by our Organisational Development & Professional Learning team. Access to on-site childcare, shopping discounts and travel schemes are also available. And much more! To explore the post further or for any queries you may have, please contact: Vaseem Mohammed - IT Operational Lead Email: Further details: Candidate Brief
Your new company This is a well-established further education provider serving a large and diverse community across South Cumbria. Delivering education and training to learners of all ages, the organisation offers a broad portfolio of academic, technical and vocational programmes, alongside apprenticeships, higher education and professional development opportunities. With modern campuses, industry-standard facilities and strong links to regional employers, it plays a vital role in developing the skills and talent needed to support the local economy. Focused on innovation, student success and continuous improvement, the organisation invests heavily in technology and digital services to enhance teaching, learning and operational effectiveness. Supporting thousands of learners and staff across multiple sites, it provides a collaborative and forward-thinking environment where technology is at the heart of delivering an outstanding educational experience. This is an excellent opportunity to join a respected institution that values professional development, embraces change and is committed to making a positive impact across its communities. Your new role As an IT Analyst, you will play a key role in delivering high-quality technical support and maintaining reliable IT services across a multi-site educational environment, joining an established team of IT professionals. Working closely with colleagues across the wider IT team across the 2 sites, you will provide first and second-line support to staff, students and apprentices, troubleshooting incidents through to resolution, fulfilling service requests, and carrying out routine system changes. You will be responsible for managing and updating tickets within the IT service management system, ensuring issues are prioritised appropriately and escalated when necessary. Alongside day-to-day support, you will help maintain and enhance the organisation's technology infrastructure through proactive maintenance, asset management, equipment deployment and IT security best practice. You will contribute to IT projects and continuous improvement initiatives, identify trends and recurring issues, maintain technical documentation, and support the development of junior team members through mentoring and coaching. This is an excellent opportunity for a customer-focused IT professional who enjoys working collaboratively, solving technical challenges and helping deliver an outstanding IT service. What you'll need to succeed To be successful in securing this role, you will have first and ideally, second line IT support experience, with a passion for delivering a high level of IT support in an educational setting. Excellent communication and relationship building skills are required, as well as, ideally, an IT qualification. Experience working on a service desk and as an IT analyst would be advantageous. What you'll get in return In return, you will be paid a competitive salary of 28,700 for this exciting role, joining a supportive and welcoming team where you will receive further training & development. You will also receive an excellent benefits package which includes a local government pension scheme, attractive holiday entitlement and various additional lifestyle benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
28/07/2026
Full time
Your new company This is a well-established further education provider serving a large and diverse community across South Cumbria. Delivering education and training to learners of all ages, the organisation offers a broad portfolio of academic, technical and vocational programmes, alongside apprenticeships, higher education and professional development opportunities. With modern campuses, industry-standard facilities and strong links to regional employers, it plays a vital role in developing the skills and talent needed to support the local economy. Focused on innovation, student success and continuous improvement, the organisation invests heavily in technology and digital services to enhance teaching, learning and operational effectiveness. Supporting thousands of learners and staff across multiple sites, it provides a collaborative and forward-thinking environment where technology is at the heart of delivering an outstanding educational experience. This is an excellent opportunity to join a respected institution that values professional development, embraces change and is committed to making a positive impact across its communities. Your new role As an IT Analyst, you will play a key role in delivering high-quality technical support and maintaining reliable IT services across a multi-site educational environment, joining an established team of IT professionals. Working closely with colleagues across the wider IT team across the 2 sites, you will provide first and second-line support to staff, students and apprentices, troubleshooting incidents through to resolution, fulfilling service requests, and carrying out routine system changes. You will be responsible for managing and updating tickets within the IT service management system, ensuring issues are prioritised appropriately and escalated when necessary. Alongside day-to-day support, you will help maintain and enhance the organisation's technology infrastructure through proactive maintenance, asset management, equipment deployment and IT security best practice. You will contribute to IT projects and continuous improvement initiatives, identify trends and recurring issues, maintain technical documentation, and support the development of junior team members through mentoring and coaching. This is an excellent opportunity for a customer-focused IT professional who enjoys working collaboratively, solving technical challenges and helping deliver an outstanding IT service. What you'll need to succeed To be successful in securing this role, you will have first and ideally, second line IT support experience, with a passion for delivering a high level of IT support in an educational setting. Excellent communication and relationship building skills are required, as well as, ideally, an IT qualification. Experience working on a service desk and as an IT analyst would be advantageous. What you'll get in return In return, you will be paid a competitive salary of 28,700 for this exciting role, joining a supportive and welcoming team where you will receive further training & development. You will also receive an excellent benefits package which includes a local government pension scheme, attractive holiday entitlement and various additional lifestyle benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
2nd Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate priority incidents/requests. Resolve IT service desk requests and incidents: 1st and 2nd line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines. Escalate issues to 3rd Line and Major Incident teams when required. Deal with/manage third parties for 'expert' level support for specific requirements. Action procurement requests for IT equipment, applications, and internet services. IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns/risks identified promptly. Continual service improvement: Identify and drive forward improvements to process/service. Leadership Act as delegate for IT Service Desk Team Leader as required. Act as trainer/mentor to new starters. Assist in planning and forecasting for the future needs of the business If you're interested and have the right experience, then please either apply or reach out to Paige Camies at the Fawkes & Reece office today!
28/07/2026
Full time
2nd Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate priority incidents/requests. Resolve IT service desk requests and incidents: 1st and 2nd line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines. Escalate issues to 3rd Line and Major Incident teams when required. Deal with/manage third parties for 'expert' level support for specific requirements. Action procurement requests for IT equipment, applications, and internet services. IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns/risks identified promptly. Continual service improvement: Identify and drive forward improvements to process/service. Leadership Act as delegate for IT Service Desk Team Leader as required. Act as trainer/mentor to new starters. Assist in planning and forecasting for the future needs of the business If you're interested and have the right experience, then please either apply or reach out to Paige Camies at the Fawkes & Reece office today!
1st Line Service Desk Analyst Role Full-time, permanent role Location: 5 days in Canary Wharf Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins Receive, log, and manage incidents and requests within the IT Service Management platform Assist maintenance of our asset management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles and processes (ITIL) Resolve IT service desk requests and incidents: 1st line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines Escalate issues to 2nd/3rd Line and Major Incident teams when required Action procurement requests for IT equipment, applications, and internet services Guiding users through troubleshooting steps Keeping track of open issues and following up with users and other IT staff to ensure a timely resolution Keeping users informed about the status of their issues and communicating any IT-related notices Maintain IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns or flags identified promptly Continual service improvement: Identify and drive forward improvements to process/service If you're interested and have the right experience, then please apply or reach out to Paige Camies at the Fawkes & Reece office today!
28/07/2026
Full time
1st Line Service Desk Analyst Role Full-time, permanent role Location: 5 days in Canary Wharf Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins Receive, log, and manage incidents and requests within the IT Service Management platform Assist maintenance of our asset management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles and processes (ITIL) Resolve IT service desk requests and incidents: 1st line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines Escalate issues to 2nd/3rd Line and Major Incident teams when required Action procurement requests for IT equipment, applications, and internet services Guiding users through troubleshooting steps Keeping track of open issues and following up with users and other IT staff to ensure a timely resolution Keeping users informed about the status of their issues and communicating any IT-related notices Maintain IT Documentation and Knowledge base: Document troubleshooting procedures Document known fixes Create end user training guides Ongoing Support, Maintenance, and Protection: Be aware of and escalate security concerns or flags identified promptly Continual service improvement: Identify and drive forward improvements to process/service If you're interested and have the right experience, then please apply or reach out to Paige Camies at the Fawkes & Reece office today!
IT Support Engineer Location: York Contract: Full-time We're looking for a proactive and customer-focused IT Support Engineer to join our growing IT team in York. This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations. You'll play a key role in supporting colleagues across the business, ensuring IT services run smoothly while gaining hands-on experience with projects, system improvements and modern Microsoft technologies. What you'll be doing As an IT Support Engineer, you'll be responsible for providing high-quality technical support across the business, including: User Support & Service Delivery Act as the first point of contact for IT support requests. Log, prioritise and manage incidents through the IT service desk. Troubleshoot hardware, software and user access issues. Deliver an excellent customer experience with every interaction. Systems & Device Support Configure laptops, desktops and mobile devices. Create and manage user accounts and permissions. Support Microsoft technologies including Azure, Intune and Defender for Endpoint. Assist with patching, updates and routine system maintenance. Incident Management Diagnose and resolve first and second-line technical issues. Escalate complex incidents where appropriate. Follow ITIL-style processes to ensure consistent service delivery. Project Support Assist with hardware rollouts, migrations and system upgrades. Support testing and deployment of new solutions. Help deliver technical improvements across the business. Build technical knowledge through hands-on project work. Team Collaboration & Development Work closely with the IT Operations Manager and wider IT team. Contribute to documentation and knowledge sharing. Continuously develop your technical skills across infrastructure and cloud technologies. What we're looking for We're looking for someone who is passionate about technology, enjoys helping people and wants to build a long-term career in IT. Essential skills and experience Experience providing 1st and 2nd Line IT Support. Strong Microsoft Windows troubleshooting skills across endpoints and servers. Good understanding of Microsoft 365. Basic networking knowledge. Exposure to Azure, Intune and Microsoft Defender for Endpoint. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to prioritise workload in a fast-paced environment. Positive attitude with a genuine desire to learn and develop. You'll stand out if you have Experience supporting IT projects or device deployments. Knowledge of Active Directory and Entra ID. Experience working within an IT Service Management environment. An interest in cloud infrastructure and Microsoft technologies. What success looks like You'll be successful in this role by: Resolving support requests quickly and effectively. Delivering a great user experience. Providing accurate, consistent technical support. Contributing to successful IT projects. Continuously developing your technical knowledge and capability. Working arrangements Based in York Flexible working hours to support collaboration. Agile, supportive working environment. Opportunity to join a growing business investing heavily in technology and transformation. Why join us? This is a fantastic opportunity to join a growing business where IT is at the heart of transformation. You'll gain exposure to modern technologies, work on exciting projects, learn from experienced colleagues and have genuine opportunities to progress your career. If you're passionate about technology, enjoy solving problems and want to develop into a well-rounded IT professional, we'd love to hear from you.
28/07/2026
Full time
IT Support Engineer Location: York Contract: Full-time We're looking for a proactive and customer-focused IT Support Engineer to join our growing IT team in York. This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations. You'll play a key role in supporting colleagues across the business, ensuring IT services run smoothly while gaining hands-on experience with projects, system improvements and modern Microsoft technologies. What you'll be doing As an IT Support Engineer, you'll be responsible for providing high-quality technical support across the business, including: User Support & Service Delivery Act as the first point of contact for IT support requests. Log, prioritise and manage incidents through the IT service desk. Troubleshoot hardware, software and user access issues. Deliver an excellent customer experience with every interaction. Systems & Device Support Configure laptops, desktops and mobile devices. Create and manage user accounts and permissions. Support Microsoft technologies including Azure, Intune and Defender for Endpoint. Assist with patching, updates and routine system maintenance. Incident Management Diagnose and resolve first and second-line technical issues. Escalate complex incidents where appropriate. Follow ITIL-style processes to ensure consistent service delivery. Project Support Assist with hardware rollouts, migrations and system upgrades. Support testing and deployment of new solutions. Help deliver technical improvements across the business. Build technical knowledge through hands-on project work. Team Collaboration & Development Work closely with the IT Operations Manager and wider IT team. Contribute to documentation and knowledge sharing. Continuously develop your technical skills across infrastructure and cloud technologies. What we're looking for We're looking for someone who is passionate about technology, enjoys helping people and wants to build a long-term career in IT. Essential skills and experience Experience providing 1st and 2nd Line IT Support. Strong Microsoft Windows troubleshooting skills across endpoints and servers. Good understanding of Microsoft 365. Basic networking knowledge. Exposure to Azure, Intune and Microsoft Defender for Endpoint. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to prioritise workload in a fast-paced environment. Positive attitude with a genuine desire to learn and develop. You'll stand out if you have Experience supporting IT projects or device deployments. Knowledge of Active Directory and Entra ID. Experience working within an IT Service Management environment. An interest in cloud infrastructure and Microsoft technologies. What success looks like You'll be successful in this role by: Resolving support requests quickly and effectively. Delivering a great user experience. Providing accurate, consistent technical support. Contributing to successful IT projects. Continuously developing your technical knowledge and capability. Working arrangements Based in York Flexible working hours to support collaboration. Agile, supportive working environment. Opportunity to join a growing business investing heavily in technology and transformation. Why join us? This is a fantastic opportunity to join a growing business where IT is at the heart of transformation. You'll gain exposure to modern technologies, work on exciting projects, learn from experienced colleagues and have genuine opportunities to progress your career. If you're passionate about technology, enjoy solving problems and want to develop into a well-rounded IT professional, we'd love to hear from you.
IT Service Desk Analyst - Edinburgh We are seeking an experienced and proactive IT Service Desk Analyst to join our dynamic IT Department based in Edinburgh. Anderson Strathern is a modern, innovative law firm. We're proud of our history but firmly focussed on an exciting future, one that embraces technology and smarter ways of working. We're independent, and proudly so. As Investors in People and Investors in Young People Gold award holders, we will provide you with comprehensive training and support. In this role, you will serve as a key member of the team that acts as the first point of contact for all IT-related requests and incidents. You will provide 1st and 2nd line support across a wide range of systems and technologies, including laptops, printers, software applications, and mobile devices. Although primarily based in our Edinburgh office, occasional travel to other offices may be required. As a IT Service Desk Analyst, you will be expected to Act as the first-line response for IT support requests and incidents. Prioritise, and manage Service Desk calls to resolution. Investigate and troubleshoot issues, escalating where necessary. Communicate effectively with users to provide updates and support in non-technical language. Create and manage user accounts across various systems. Monitor and release quarantined emails via mail sweeping tools. Support the setup and maintenance of remote working environments. Develop and maintain clear and up-to-date Service Desk documentation. Technologies and Tools Supported Dell Laptops Windows 11 Operating System Microsoft 365 Suite Two-Factor Authentication tools BigHand Digital Dictation system iManage Work10 (Document Management System) iOS Mobile Devices About you A minimum of 12 months of IT Support or Service Desk experience, preferably in the Legal, Financial, or Professional Services sectors. Strong working knowledge of Microsoft Windows OS and Microsoft Office applications. Good understanding of audio/visual equipment and technologies. Excellent problem-solving skills and a continuous improvement mindset. Strong communication and interpersonal skills with the ability to explain technical concepts in layman's terms. A proactive approach to IT security and user support. A flexible, team-oriented attitude and willingness to assist across a broad range of tasks. A full UK driving licence is preferred but not essential. What you will get in return On-going career development and progression opportunities Supportive and collaborative team culture and work environment A competitive salary and benefits package Anderson Strathern is an equal opportunities employer. Our policy is to recruit, develop, nurture and retain a diverse workforce following the guidelines of the Equality Act 2010.
27/07/2026
Full time
IT Service Desk Analyst - Edinburgh We are seeking an experienced and proactive IT Service Desk Analyst to join our dynamic IT Department based in Edinburgh. Anderson Strathern is a modern, innovative law firm. We're proud of our history but firmly focussed on an exciting future, one that embraces technology and smarter ways of working. We're independent, and proudly so. As Investors in People and Investors in Young People Gold award holders, we will provide you with comprehensive training and support. In this role, you will serve as a key member of the team that acts as the first point of contact for all IT-related requests and incidents. You will provide 1st and 2nd line support across a wide range of systems and technologies, including laptops, printers, software applications, and mobile devices. Although primarily based in our Edinburgh office, occasional travel to other offices may be required. As a IT Service Desk Analyst, you will be expected to Act as the first-line response for IT support requests and incidents. Prioritise, and manage Service Desk calls to resolution. Investigate and troubleshoot issues, escalating where necessary. Communicate effectively with users to provide updates and support in non-technical language. Create and manage user accounts across various systems. Monitor and release quarantined emails via mail sweeping tools. Support the setup and maintenance of remote working environments. Develop and maintain clear and up-to-date Service Desk documentation. Technologies and Tools Supported Dell Laptops Windows 11 Operating System Microsoft 365 Suite Two-Factor Authentication tools BigHand Digital Dictation system iManage Work10 (Document Management System) iOS Mobile Devices About you A minimum of 12 months of IT Support or Service Desk experience, preferably in the Legal, Financial, or Professional Services sectors. Strong working knowledge of Microsoft Windows OS and Microsoft Office applications. Good understanding of audio/visual equipment and technologies. Excellent problem-solving skills and a continuous improvement mindset. Strong communication and interpersonal skills with the ability to explain technical concepts in layman's terms. A proactive approach to IT security and user support. A flexible, team-oriented attitude and willingness to assist across a broad range of tasks. A full UK driving licence is preferred but not essential. What you will get in return On-going career development and progression opportunities Supportive and collaborative team culture and work environment A competitive salary and benefits package Anderson Strathern is an equal opportunities employer. Our policy is to recruit, develop, nurture and retain a diverse workforce following the guidelines of the Equality Act 2010.
Anderson Strathern, a leading law firm in Edinburgh, is looking for an experienced IT Service Desk Analyst. In this dynamic role, you will provide first and second line IT support, manage service desk requests, and support various systems such as Microsoft 365 and Dell laptops. You will thrive in a supportive work environment that values career development and offers a competitive salary package.
27/07/2026
Full time
Anderson Strathern, a leading law firm in Edinburgh, is looking for an experienced IT Service Desk Analyst. In this dynamic role, you will provide first and second line IT support, manage service desk requests, and support various systems such as Microsoft 365 and Dell laptops. You will thrive in a supportive work environment that values career development and offers a competitive salary package.
Reporting to the Tier 2 Team Leader, your main duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Throughout the service desk process, you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and ITRM, providing timely updates, ensuring the fault is assigned the correct level of priority and attention. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a broad technical knowledge across a range of technologies General summary: Administering and supporting the customer's infrastructure Delivering second-line support Demonstrating the ability to troubleshoot and resolve complex issues Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works. The department The IT Service Desk is made up of a team of engineers covering all support tiers and abilities, from 1st-line apprentice engineers through to 3rd-line engineers. We also have a team of consultancy resources; however, they do not work permanently on the Service Desk. The Service Desk, based in Sidcup, is responsible for the provision of IT services and support to 100+ clients across the UK. The successful candidate will be required to work closely with the Sales Team and Account Managers, Consultancy, Business Operations, and other members of the ITRM team. Duties and responsibilities Handle escalated calls from the first-line Service Desk Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and proactive maintenance Out-of-hours and/or on-call working is periodically required Technical skills Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Good knowledge of Hyper-V and VMware ESX Experience managing Azure, primarily Virtual Machine Infrastructure Strong knowledge of Microsoft Exchange Server and Office 365, including Sharepoint and AzureAD. Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of backup and DR services (Backup Exec, Datto, Azure) Experience in managing Cisco switches and routers. Good knowledge of cloud telephony systems Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC Knowledge of Windows Script Host/VBScript/ PowerShell Strong knowledge of Microsoft Windows 7-11 MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage Person specification A strong desire and focus on continued improvements to the department and personally. A desire to be part of an overall team and achieve team goals To continually strive to improve overall firm effectiveness Confident mentor of other members of the Service Desk. Natural aptitude for troubleshooting and problem solving Proven ability to work under pressure and with other people Strong time management and self-motivation skills A lateral thinker Keeping up to date with current industry trends and emerging technologies and best practices Must be able to demonstrate a 'customer first' approach to support 3 years+ experience on a helpdesk, technical support or similar role, preferably in an MSP environment. Access to own vehicle is required This job description indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. You will also be expected to undertake duties which may not be listed on this job description as directed by your line manager, which will be deemed as reasonable within the scope of the role. This role will report to the Service Delivery Manager. Annual salary depending upon experience. Paid overtime or time off in lieu Out of hours support rota, paid as a retainer. Working hours on a shift basis as follows: 07:00am until 3:45pm 08:45am until 5:30pm 09:15am until 6:00pm Contributory pension scheme (after 3 months service and successful completion of probationary period)
27/07/2026
Full time
Reporting to the Tier 2 Team Leader, your main duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements whilst managing client expectations. Throughout the service desk process, you will remain the single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact between the customer and ITRM, providing timely updates, ensuring the fault is assigned the correct level of priority and attention. This is a demanding support position, which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a broad technical knowledge across a range of technologies General summary: Administering and supporting the customer's infrastructure Delivering second-line support Demonstrating the ability to troubleshoot and resolve complex issues Planning and recommending enhancements to ensure that IT capacity meets current and future business requirements in a cost-effective manner Complete proactive works, including but not limited to: Windows patching, network device firmware updates, setup of SNMP monitoring, documentation creation and review of Office365 secure score. New desktop and laptop setups, including other minor implementation works. This may be performed remotely or on the client site, depending upon the scope of works. The department The IT Service Desk is made up of a team of engineers covering all support tiers and abilities, from 1st-line apprentice engineers through to 3rd-line engineers. We also have a team of consultancy resources; however, they do not work permanently on the Service Desk. The Service Desk, based in Sidcup, is responsible for the provision of IT services and support to 100+ clients across the UK. The successful candidate will be required to work closely with the Sales Team and Account Managers, Consultancy, Business Operations, and other members of the ITRM team. Duties and responsibilities Handle escalated calls from the first-line Service Desk Administer and maintain customer infrastructure, including Active Directory, Azure AD, LAN, Internet access, firewalls and Exchange/Office 365 Monitor and troubleshoot server and network performance utilising the monitoring system to ensure any necessary action is taken Administer backup and disaster recovery systems and processes Management of relationships with third parties and suppliers Keep operational documentation up to date Attend client sites for issue resolution and proactive maintenance Out-of-hours and/or on-call working is periodically required Technical skills Excellent knowledge of Microsoft Windows Server 2008/2012/2016/2019 including NLB and clustering Good knowledge of Hyper-V and VMware ESX Experience managing Azure, primarily Virtual Machine Infrastructure Strong knowledge of Microsoft Exchange Server and Office 365, including Sharepoint and AzureAD. Strong knowledge/experience of troubleshooting networking protocols and technologies such as TCP/IP, DNS, DHCP, routing and vLANs Good Knowledge of backup and DR services (Backup Exec, Datto, Azure) Experience in managing Cisco switches and routers. Good knowledge of cloud telephony systems Knowledge of iSCSI/Fibre channel Storage Area Networks, such as EMC Knowledge of Windows Script Host/VBScript/ PowerShell Strong knowledge of Microsoft Windows 7-11 MCSA/MCITP: Server Administrator/VCP or equivalent IT qualifications an advantage Person specification A strong desire and focus on continued improvements to the department and personally. A desire to be part of an overall team and achieve team goals To continually strive to improve overall firm effectiveness Confident mentor of other members of the Service Desk. Natural aptitude for troubleshooting and problem solving Proven ability to work under pressure and with other people Strong time management and self-motivation skills A lateral thinker Keeping up to date with current industry trends and emerging technologies and best practices Must be able to demonstrate a 'customer first' approach to support 3 years+ experience on a helpdesk, technical support or similar role, preferably in an MSP environment. Access to own vehicle is required This job description indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. You will also be expected to undertake duties which may not be listed on this job description as directed by your line manager, which will be deemed as reasonable within the scope of the role. This role will report to the Service Delivery Manager. Annual salary depending upon experience. Paid overtime or time off in lieu Out of hours support rota, paid as a retainer. Working hours on a shift basis as follows: 07:00am until 3:45pm 08:45am until 5:30pm 09:15am until 6:00pm Contributory pension scheme (after 3 months service and successful completion of probationary period)
Hazlewoods is proud to be one of the largest independent chartered accountants and business advisers in the Southwest, with over 550 dedicated professionals across Gloucestershire, Bristol, and Cardiff. Are you a tech-savvy problem solver with a passion for delivering exceptional customer service? Join our dynamic and growing IT team as a Service Desk Analyst, where your skills will make a real impact across our office locations. If you are looking for a collaborative IT team that values service excellence and innovation and enjoy professional development and long-term opportunities, please keep reading. Role and Responsibilities: Provide 1st and 2nd Line IT support via phone, email, and face-to-face interactions Log and manage support tickets, including daily system checks Handle user requests such as onboarding, offboarding, and internal moves Lead engaging IT inductions for new starters Requirements: Minimum 2 years' experience in IT support, ideally within a service desk/help desk environment Strong working knowledge of Windows OS (configuration and troubleshooting) Basic understanding of networking concepts: LAN, WAN, DHCP, DNS Excellent communication skills and confidence interacting across all levels of the business Full UK driving licence and access to a vehicle (essential for multi-site support) At Hazlewoods we value our employees and have a competitive benefits package including: Direct application bonus On-site parking or contribution to parking depending on location Profit share scheme 25 days annual leave plus the option to purchase up to a total of 30 days. Clear progression structure Life assurance - 6x annual salary. Health and wellbeing benefits such as; discounted gym membership, on-site mental health first aiders, online GP appointment, Employee Assistance Programme, access to Aviva Digicare+, plus much more! Enhanced maternity and paternity leave Regular firm-wide and team social events
27/07/2026
Full time
Hazlewoods is proud to be one of the largest independent chartered accountants and business advisers in the Southwest, with over 550 dedicated professionals across Gloucestershire, Bristol, and Cardiff. Are you a tech-savvy problem solver with a passion for delivering exceptional customer service? Join our dynamic and growing IT team as a Service Desk Analyst, where your skills will make a real impact across our office locations. If you are looking for a collaborative IT team that values service excellence and innovation and enjoy professional development and long-term opportunities, please keep reading. Role and Responsibilities: Provide 1st and 2nd Line IT support via phone, email, and face-to-face interactions Log and manage support tickets, including daily system checks Handle user requests such as onboarding, offboarding, and internal moves Lead engaging IT inductions for new starters Requirements: Minimum 2 years' experience in IT support, ideally within a service desk/help desk environment Strong working knowledge of Windows OS (configuration and troubleshooting) Basic understanding of networking concepts: LAN, WAN, DHCP, DNS Excellent communication skills and confidence interacting across all levels of the business Full UK driving licence and access to a vehicle (essential for multi-site support) At Hazlewoods we value our employees and have a competitive benefits package including: Direct application bonus On-site parking or contribution to parking depending on location Profit share scheme 25 days annual leave plus the option to purchase up to a total of 30 days. Clear progression structure Life assurance - 6x annual salary. Health and wellbeing benefits such as; discounted gym membership, on-site mental health first aiders, online GP appointment, Employee Assistance Programme, access to Aviva Digicare+, plus much more! Enhanced maternity and paternity leave Regular firm-wide and team social events
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi's Business Expense Transparency Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview Citi's Business Expense Transparency Team are responsible for reporting all Transactional and Market Data expenses booked for Citi. This includes reporting, analysis and transactional & market data expense optimisation for the Markets business. What you'll do: Ensure Market Data expenses are accurate and allocated to the correct trading desks and businesses Manage the booking of accruals (estimates) based on trade data to ensure current month expenses are accurately accounted for Manage the Balance Sheet monitoring and reporting process for the BET team Assist with the month end close process for Transaction Expenses to tight deadlines Financial Trend Monitoring- work with team to track financial trends and build the commentary story for financials Attend and contribute to monthly review meetings with Trading Desks, Business Chief Accounting Officers, Financial Planning and Action. This includes discussing actual expense results vs plan and historic trend Participate in projects that drive process efficiencies & automation Monitor and track developments in vendor landscape and changes to regulatory requirements that affect each business unit Participate in the Budget and Forecast Market Data Process Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency. What we'll need from you: Experience in process improvement, financial products, general accounting and balance sheet, and general ledger Experience with large data sets Proficient computer skills with a focus on Microsoft Office applications, especially Excel (v lookups, SUMIFS, pivot tables) Consistently demonstrates clear and concise written and verbal communication Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Ability to work in a team-oriented environment Bachelor's degree/University degree or equivalent experience May also be suited to candidates currently studying for an accounting qualification e.g. CIMA/ACCA What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group: Corporate Services Job Family: Supply Chain Time Type: Full time Most Relevant Skills: Please see the requirements listed above. Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review. Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
26/07/2026
Full time
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi's Business Expense Transparency Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview Citi's Business Expense Transparency Team are responsible for reporting all Transactional and Market Data expenses booked for Citi. This includes reporting, analysis and transactional & market data expense optimisation for the Markets business. What you'll do: Ensure Market Data expenses are accurate and allocated to the correct trading desks and businesses Manage the booking of accruals (estimates) based on trade data to ensure current month expenses are accurately accounted for Manage the Balance Sheet monitoring and reporting process for the BET team Assist with the month end close process for Transaction Expenses to tight deadlines Financial Trend Monitoring- work with team to track financial trends and build the commentary story for financials Attend and contribute to monthly review meetings with Trading Desks, Business Chief Accounting Officers, Financial Planning and Action. This includes discussing actual expense results vs plan and historic trend Participate in projects that drive process efficiencies & automation Monitor and track developments in vendor landscape and changes to regulatory requirements that affect each business unit Participate in the Budget and Forecast Market Data Process Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency. What we'll need from you: Experience in process improvement, financial products, general accounting and balance sheet, and general ledger Experience with large data sets Proficient computer skills with a focus on Microsoft Office applications, especially Excel (v lookups, SUMIFS, pivot tables) Consistently demonstrates clear and concise written and verbal communication Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Ability to work in a team-oriented environment Bachelor's degree/University degree or equivalent experience May also be suited to candidates currently studying for an accounting qualification e.g. CIMA/ACCA What we can offer you We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group: Corporate Services Job Family: Supply Chain Time Type: Full time Most Relevant Skills: Please see the requirements listed above. Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review. Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Graduate Service Desk Analyst (Application Support) Location: East Midlands Industry: IT Salary: £20,000 - £24,000 per annum Posted: 22/03/2019 Overview We are recruiting on behalf of a global software house recognised for its investment in people, including excellent training and career opportunities. We are looking for a graduate with a strong customer service attitude and an understanding of IT and software applications to support our application services. Responsibilities Prioritise calls on a Service Desk and manage support calls from 1st to 3rd line. Receive full product training and eventually manage all levels of support calls. Provide first and second line support for ERP and other software systems. Qualifications Graduated or in final year of a relevant degree. Excellent communication and problem solving skills. Proactive approach to work and strong team player. Experience or knowledge of ERP systems such as Dynamics, SAP, Navision or EPOS is a huge advantage. Knowledge of Visual Studio, SQL Server or MS Windows is desirable. ITIL qualification would be considered highly. Good customer service attitude. Benefits Salary £20,000 - £24,000 per annum. Cross training opportunities. Based in the East Midlands; commutable from Leicester, Coventry and Northants. Valid driving licence required due to office location. Applicants from all ages and backgrounds will be considered. Contact me: Jo Bevington Ascent People is acting as an employment agency for this vacancy.
26/07/2026
Full time
Graduate Service Desk Analyst (Application Support) Location: East Midlands Industry: IT Salary: £20,000 - £24,000 per annum Posted: 22/03/2019 Overview We are recruiting on behalf of a global software house recognised for its investment in people, including excellent training and career opportunities. We are looking for a graduate with a strong customer service attitude and an understanding of IT and software applications to support our application services. Responsibilities Prioritise calls on a Service Desk and manage support calls from 1st to 3rd line. Receive full product training and eventually manage all levels of support calls. Provide first and second line support for ERP and other software systems. Qualifications Graduated or in final year of a relevant degree. Excellent communication and problem solving skills. Proactive approach to work and strong team player. Experience or knowledge of ERP systems such as Dynamics, SAP, Navision or EPOS is a huge advantage. Knowledge of Visual Studio, SQL Server or MS Windows is desirable. ITIL qualification would be considered highly. Good customer service attitude. Benefits Salary £20,000 - £24,000 per annum. Cross training opportunities. Based in the East Midlands; commutable from Leicester, Coventry and Northants. Valid driving licence required due to office location. Applicants from all ages and backgrounds will be considered. Contact me: Jo Bevington Ascent People is acting as an employment agency for this vacancy.
Graduate Software Support, Application Support, Service Desk, Support Analyst, ERP Support, WEB Application Support, C#/SQL Server, 1st/2nd Line Service Desk, Customer Service - East Midlands - 20-25K We are looking for an enthusiastic junior level support engineer who has excellent problem solving and analytical skills and a proactive approach to their work. Are you a graduate looking for their first job in IT Support or Application Support? Want to work for an expanding software house? Have you done a placement year in IT or Software Support? Role We are recruiting on behalf of a software house that is recognised for its investment in people including excellent training and career opportunities. They are looking for a Graduate Software Support Engineer / Application Support Analyst who has a strong customer service attitude as well as an understanding of IT and Software Applications. You will have excellent communication skills and will be able to prioritise calls on a Service Desk. You will receive full product training and will eventually manage all levels of support calls from 1st - 3rd Line. Any experience of ERP Software, WEB Applications, and Databases will be a huge advantage as would any Visual Studio, or MS Windows knowledge. Any experience of working in a fast pace customer support or services role will be a good foundation for the position. This is a brilliant opportunity to get your foot in the door of a company that is a fantastic employer and retain their staff exceptionally well. Salary is K + Cross training. Based in the East Midlands area easily commutable from Derby, Nottingham, and Leicester. Send your CV today for immediate consideration. Ascent People is acting as an employment agency for this vacancy. Applicants of all ages and backgrounds will be considered.
26/07/2026
Full time
Graduate Software Support, Application Support, Service Desk, Support Analyst, ERP Support, WEB Application Support, C#/SQL Server, 1st/2nd Line Service Desk, Customer Service - East Midlands - 20-25K We are looking for an enthusiastic junior level support engineer who has excellent problem solving and analytical skills and a proactive approach to their work. Are you a graduate looking for their first job in IT Support or Application Support? Want to work for an expanding software house? Have you done a placement year in IT or Software Support? Role We are recruiting on behalf of a software house that is recognised for its investment in people including excellent training and career opportunities. They are looking for a Graduate Software Support Engineer / Application Support Analyst who has a strong customer service attitude as well as an understanding of IT and Software Applications. You will have excellent communication skills and will be able to prioritise calls on a Service Desk. You will receive full product training and will eventually manage all levels of support calls from 1st - 3rd Line. Any experience of ERP Software, WEB Applications, and Databases will be a huge advantage as would any Visual Studio, or MS Windows knowledge. Any experience of working in a fast pace customer support or services role will be a good foundation for the position. This is a brilliant opportunity to get your foot in the door of a company that is a fantastic employer and retain their staff exceptionally well. Salary is K + Cross training. Based in the East Midlands area easily commutable from Derby, Nottingham, and Leicester. Send your CV today for immediate consideration. Ascent People is acting as an employment agency for this vacancy. Applicants of all ages and backgrounds will be considered.
Service Desk Analyst Clearance: High-level of Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire) We are looking for a highly capable service desk analyst to assess and optimise the performance of our end user IT systems and software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first class service desk analyst will be someone whose IT expertise results in enhanced end user support and system performance. Your Role and Responsibilities Testing and analysing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Preparing training manuals and FAQ materials for easy access end user guidance. Documenting processes and maintaining service desk records. Making recommendations to optimise IT performance and to prevent future problems. Keeping informed of advancements in IT. The ability to write coherent, concise, and Knowledge based articles. The ability to work under pressure and to deadlines, with a flexible and pragmatic approach. Experience of working in a matrix management environment. Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery. Experience managing the provision of complex IT services against SLAs, including customer liaison management at all levels. Experience in reporting and analysing data to identify trends. Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients. Experience in first line applications support and liaising with internal departments and suppliers. Able to work as part of a team. ITIL3/4 Foundation Level minimum. Candidate Requirements Knowledge and understanding of ITIL functions, principles and processes. Technical knowledge with an ability to provide a first time fix resolution. Experience in an MOD environment. Excellent verbal and written communication skills. DV Cleared. Clearance: High-level: DV - optional SC. Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
26/07/2026
Full time
Service Desk Analyst Clearance: High-level of Security Clearance Required (SC/DV) Location: Full-time on-site (Huntingdon, Cambridgeshire) We are looking for a highly capable service desk analyst to assess and optimise the performance of our end user IT systems and software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first class service desk analyst will be someone whose IT expertise results in enhanced end user support and system performance. Your Role and Responsibilities Testing and analysing IT system and software performance. Resolving incoming client and personnel IT queries remotely via email and phone, or at the office. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders. Avoiding service interruptions by performing system installations, updates, and maintenance procedures. Preparing training manuals and FAQ materials for easy access end user guidance. Documenting processes and maintaining service desk records. Making recommendations to optimise IT performance and to prevent future problems. Keeping informed of advancements in IT. The ability to write coherent, concise, and Knowledge based articles. The ability to work under pressure and to deadlines, with a flexible and pragmatic approach. Experience of working in a matrix management environment. Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery. Experience managing the provision of complex IT services against SLAs, including customer liaison management at all levels. Experience in reporting and analysing data to identify trends. Able to work with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients. Experience in first line applications support and liaising with internal departments and suppliers. Able to work as part of a team. ITIL3/4 Foundation Level minimum. Candidate Requirements Knowledge and understanding of ITIL functions, principles and processes. Technical knowledge with an ability to provide a first time fix resolution. Experience in an MOD environment. Excellent verbal and written communication skills. DV Cleared. Clearance: High-level: DV - optional SC. Benefits Contributory Pension Scheme Private Medical Insurance 33 days Annual Leave (including public and privilege holidays) Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme) Dynamic Working Commitment to Diversity We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
1st / 2nd Line Service Desk Analyst - ITIL - Windows 7/10 - 25K Location: East Midlands Industry: IT Salary: £22000 - £25000 per annum + Pension, Bonus, Gym Posted: 11/04/2019 1st Line, 2nd Line, Service Desk, IT Support, Windows 7 & 10, Active Directory, MS Office, ITIL - UK Communications company - 22-25K + Training Role An exciting opportunity has arisen for a 1ST / 2nd Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a UK leading Communications company who can boast some of UK's biggest clients as their customers. They have an impressive history and more exciting future. The purpose of this role is to provide first & second level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Technical skills knowledge required: Windows 7/10, Mobile Phones (iPhone/Blackberry) set ups, Active Directory, VMWare / Server knowledge (not essential, will be trained) Key Accountabilities Act as a point of contact for phone calls and emails from staff regarding IT issues and queries Receiving, logging and managing calls from internal staff via telephone and email and Service Desk ticketing system Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner To arrange for external technical support where problems cannot be resolved in house Publishing support documentation to assist staff with requests for information Report to Service Desk Team Lead on any issue that could significantly impact the business Support will include out of hours rostered phone support Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 22-25K pending experience, Pension, Healthcare, free parking. Commutable from Leicester, Nottingham & Coventry. Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy. Recruiter Jo Bevington Phone: Email:
26/07/2026
Full time
1st / 2nd Line Service Desk Analyst - ITIL - Windows 7/10 - 25K Location: East Midlands Industry: IT Salary: £22000 - £25000 per annum + Pension, Bonus, Gym Posted: 11/04/2019 1st Line, 2nd Line, Service Desk, IT Support, Windows 7 & 10, Active Directory, MS Office, ITIL - UK Communications company - 22-25K + Training Role An exciting opportunity has arisen for a 1ST / 2nd Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a UK leading Communications company who can boast some of UK's biggest clients as their customers. They have an impressive history and more exciting future. The purpose of this role is to provide first & second level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfilment processes, in line with Service Desk objectives. Technical skills knowledge required: Windows 7/10, Mobile Phones (iPhone/Blackberry) set ups, Active Directory, VMWare / Server knowledge (not essential, will be trained) Key Accountabilities Act as a point of contact for phone calls and emails from staff regarding IT issues and queries Receiving, logging and managing calls from internal staff via telephone and email and Service Desk ticketing system Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner To arrange for external technical support where problems cannot be resolved in house Publishing support documentation to assist staff with requests for information Report to Service Desk Team Lead on any issue that could significantly impact the business Support will include out of hours rostered phone support Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 22-25K pending experience, Pension, Healthcare, free parking. Commutable from Leicester, Nottingham & Coventry. Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy. Recruiter Jo Bevington Phone: Email:
1st/2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure - Tech company - 22-25K + Training ROLE: An exciting opportunity has arisen for a 1ST / 2nd IT Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established IT provider who can boast retaining clients for over 20 years - first class service. They have an impressive history and more exciting future. The purpose of this role is to provide first & second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfillment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. Excellent training opportunity. The ability to look after both external and internal customers. Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, VMWare / Server knowledge and Cloud/Azure (not essential, will be trained) Key Accountabilities Act as a point of contact for phone calls and emails regarding IT issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Team Lead on any issue that could significantly impact the business Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 22-25K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Coventry. Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy. Recruiter: Jo Bevington Phone: Email: My Social
26/07/2026
Full time
1st/2nd Line Service Desk Engineer, IT Support Analyst, Windows 10, Server, Active Directory, MS Office, Cloud/Azure - Tech company - 22-25K + Training ROLE: An exciting opportunity has arisen for a 1ST / 2nd IT Line Support / Service Desk Analyst to join the IT team at a time of significant and exciting change. This is a well-established IT provider who can boast retaining clients for over 20 years - first class service. They have an impressive history and more exciting future. The purpose of this role is to provide first & second-level support to customers, including taking calls and handling incidents or Service Requests using the incident management and request fulfillment processes, in line with Service Desk objectives. Escalating to the 3rd line team when required. Excellent training opportunity. The ability to look after both external and internal customers. Technical skills knowledge required: Windows 10, Mobile Phones, Active Directory, VMWare / Server knowledge and Cloud/Azure (not essential, will be trained) Key Accountabilities Act as a point of contact for phone calls and emails regarding IT issues and queries Escalate unresolved calls to L3 and infrastructure support team Maintaining an Asset Database and tracking changes Take ownership of user problems and follow up the status, communicating progress in a timely manner Publishing support documentation to assist staff with requests for information Report to Team Lead on any issue that could significantly impact the business Candidate Profile 2 years + IT Service Desk (or equivalent competency level) You will be a self-motivated achiever who gains satisfaction from providing excellent customer service Excellent communication skills and telephone manner Excellent organisational & problem-solving ability A strong sense of urgency and the ability to multi-task effectively Contribute to the overall success of the Service Desk Team by working together to improve existing processes and technical understanding SALARY: 22-25K pending experience, Pension, free parking. Commutable from Leicester, Nottingham & Coventry. Candidates of all ages and backgrounds will be considered. Ascent People is acting as an Employment Agency in respect of this vacancy. Recruiter: Jo Bevington Phone: Email: My Social
2nd Line Service Desk (Software Support Analyst) Location: East Midlands Industry: IT Salary: £20000 - £26000 per annum + benefits & training Posted: 22/01/2019 Description Application Support Engineer, Application Support Analyst, 2nd Line Software Support Analyst, 2nd Line Service Desk Analyst, 2nd Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Leicester, East Midlands, Software Application Support, External Customers, up to £26k Do you have 12+ months commercial experience in supporting specialist applications & software and looking for your next challenge? Enjoy supporting external customers with their software and application support requirements and queries? Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability? Experienced in high availability support (24/7) and have SQL knowledge? This is an amazing opportunity for an experienced Application Support Analyst or Engineer ideally at 2nd line level to join a progressive specialist software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed. This 2nd Line Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. You will have a solid 12+ months in similar 2nd line support analyst positions with similar duties. Required Skills Software and applications for external customers SQL knowledge and experience Supported high availability software/applications (24/7) Experience in clustered environments and SAN (storage area networks) Good problem solving skills and excellent communication, able to keep calm under pressure Desirable Azure Oracle Firewalls Patching VPN Networking Key Aspects The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Role Duties Dealing with external customers for this client's industry leading software and applications from their professional product range at the 2nd line support level. Benefits The salary on offer is up to £26k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Leicester, East Midlands and easily commutable from Derby, Loughborough, Coventry, Rugby, etc. Application If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Find me on LinkedIn or Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Bryn Evans Phone: Email:
26/07/2026
Full time
2nd Line Service Desk (Software Support Analyst) Location: East Midlands Industry: IT Salary: £20000 - £26000 per annum + benefits & training Posted: 22/01/2019 Description Application Support Engineer, Application Support Analyst, 2nd Line Software Support Analyst, 2nd Line Service Desk Analyst, 2nd Line Service Desk Engineer, Support Analyst, Support Engineer, Helpdesk, Technician, Customer Service - Leicester, East Midlands, Software Application Support, External Customers, up to £26k Do you have 12+ months commercial experience in supporting specialist applications & software and looking for your next challenge? Enjoy supporting external customers with their software and application support requirements and queries? Solid experience in a similar position and enjoy all things Customer Service, problem solving and the associated accountability? Experienced in high availability support (24/7) and have SQL knowledge? This is an amazing opportunity for an experienced Application Support Analyst or Engineer ideally at 2nd line level to join a progressive specialist software house's growing Support Team. If you have these skills then please get in touch; you will not be disappointed. This 2nd Line Support role will be a crucial part of the software support function to ensure as much resolution happens as possible within the service desk at 1st and 2nd line level. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. Full product training will be provided as well as ongoing opportunities to progress your career further. You will have a solid 12+ months in similar 2nd line support analyst positions with similar duties. Required Skills Software and applications for external customers SQL knowledge and experience Supported high availability software/applications (24/7) Experience in clustered environments and SAN (storage area networks) Good problem solving skills and excellent communication, able to keep calm under pressure Desirable Azure Oracle Firewalls Patching VPN Networking Key Aspects The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Role Duties Dealing with external customers for this client's industry leading software and applications from their professional product range at the 2nd line support level. Benefits The salary on offer is up to £26k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Leicester, East Midlands and easily commutable from Derby, Loughborough, Coventry, Rugby, etc. Application If you believe you fit the role, then please click apply for immediate consideration. Your CV will come straight to my inbox and I shall contact you soon after. Find me on LinkedIn or Candidates of all ages and backgrounds will be considered for this role. Ascent People is acting as an Employment Agency. Recruiter Bryn Evans Phone: Email:
IT Support AnalystApplylocations: Londontime type: Full timeposted on: Posted 3 Days Agojob requisition id: R About QuadReal Property Group QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.QuadReal: Excellence lives here. Role Description The IT Support Analyst will provide end to end IT support , covering both Level 1 and Level 2 responsibilities , to users across the organisation. Operating within a real estate environment, the role supports business critical systems used by property management, finance, legal, and asset teams, ensuring IT services are reliable, secure, and responsive.The role requires a strong customer focused approach, the ability to resolve a wide range of technical issues independently, and effective collaboration with third line or external support providers where required. Responsibilities Customer Service and IT Support • Act as the first point of contact for IT incidents and service requests • Provide both first and second line support (on site, remote, and phone) • Log, manage, prioritise, and resolve tickets in line with SLAs • Diagnose and resolve desktop, laptop, mobile, and application issues • Escalate unresolved issues with clear diagnostics and documentation Microsoft 365 & Application Support • Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint • Administer user access, permissions, and groups in M365 / Entra ID • Support SharePoint site access, document libraries, and permissions • Assist users with collaboration tools and document management • Support line of business applications typical to real estate operations Devices, Infrastructure & Security • Build, configure, and support Windows 11 devices and peripherals • Provide support for printers, meeting room technology, and AV equipment • Troubleshoot basic networking issues including Wi Fi • Support endpoint management, device compliance, and security initiatives • Maintain asset records and assist with equipment lifecycle management • Apply security best practices including MFA support and data protection awareness Processes, Documentation & Improvement • Maintain accurate documentation and knowledge base articles • Support onboarding and offboarding processes • Liaise with third party vendors and service providers • Contribute to service improvements, root cause analysis, and problem management • Provide guidance or mentoring to less experienced team members as needed Experience and Qualifications Essential • Highly strong customer service skills • Experience providing both Level 1 and Level 2 IT support • Strong knowledge of Windows desktop environments • Hands on experience supporting Microsoft 365 • Experience using IT service management / ticketing systems • Ability to communicate technical issues clearly to non technical users • Strong customer service orientation • Ability to work independently and manage workload effectively Desirable • Experience in a real estate, property, finance, or regulated environment • SharePoint Online administration experience • Exposure to Intune / endpoint management • Basic PowerShell knowledge • ITIL Foundation certification • Microsoft certifications (e.g. MS 900 or similar) • Professional, approachable, and service driven • Organised with strong attention to detail • Solutions focused with a proactive mindset • Able to balance operational support with continuous improvement • Office based and/or site visits as required in the Greater London area and the North of England • Occasional out of hours or on call support may be requiredBased on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual's skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.We value diverse experiences and perspectives. Even if your skills don't align 100% with the listed qualifications or salary range, we encourage you to apply - you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.We use artificial intelligence (AI) technology - alongside human review - to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.QuadReal will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.
26/07/2026
Full time
IT Support AnalystApplylocations: Londontime type: Full timeposted on: Posted 3 Days Agojob requisition id: R About QuadReal Property Group QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.QuadReal: Excellence lives here. Role Description The IT Support Analyst will provide end to end IT support , covering both Level 1 and Level 2 responsibilities , to users across the organisation. Operating within a real estate environment, the role supports business critical systems used by property management, finance, legal, and asset teams, ensuring IT services are reliable, secure, and responsive.The role requires a strong customer focused approach, the ability to resolve a wide range of technical issues independently, and effective collaboration with third line or external support providers where required. Responsibilities Customer Service and IT Support • Act as the first point of contact for IT incidents and service requests • Provide both first and second line support (on site, remote, and phone) • Log, manage, prioritise, and resolve tickets in line with SLAs • Diagnose and resolve desktop, laptop, mobile, and application issues • Escalate unresolved issues with clear diagnostics and documentation Microsoft 365 & Application Support • Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint • Administer user access, permissions, and groups in M365 / Entra ID • Support SharePoint site access, document libraries, and permissions • Assist users with collaboration tools and document management • Support line of business applications typical to real estate operations Devices, Infrastructure & Security • Build, configure, and support Windows 11 devices and peripherals • Provide support for printers, meeting room technology, and AV equipment • Troubleshoot basic networking issues including Wi Fi • Support endpoint management, device compliance, and security initiatives • Maintain asset records and assist with equipment lifecycle management • Apply security best practices including MFA support and data protection awareness Processes, Documentation & Improvement • Maintain accurate documentation and knowledge base articles • Support onboarding and offboarding processes • Liaise with third party vendors and service providers • Contribute to service improvements, root cause analysis, and problem management • Provide guidance or mentoring to less experienced team members as needed Experience and Qualifications Essential • Highly strong customer service skills • Experience providing both Level 1 and Level 2 IT support • Strong knowledge of Windows desktop environments • Hands on experience supporting Microsoft 365 • Experience using IT service management / ticketing systems • Ability to communicate technical issues clearly to non technical users • Strong customer service orientation • Ability to work independently and manage workload effectively Desirable • Experience in a real estate, property, finance, or regulated environment • SharePoint Online administration experience • Exposure to Intune / endpoint management • Basic PowerShell knowledge • ITIL Foundation certification • Microsoft certifications (e.g. MS 900 or similar) • Professional, approachable, and service driven • Organised with strong attention to detail • Solutions focused with a proactive mindset • Able to balance operational support with continuous improvement • Office based and/or site visits as required in the Greater London area and the North of England • Occasional out of hours or on call support may be requiredBased on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual's skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.We value diverse experiences and perspectives. Even if your skills don't align 100% with the listed qualifications or salary range, we encourage you to apply - you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.We use artificial intelligence (AI) technology - alongside human review - to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.QuadReal will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.
IT 1st Line Support Analyst, 1st Line Support Engineer, Service Desk Analyst, Support Engineer, Support Analyst, Helpdesk, Technician, Customer Service - Nottingham, East Midlands, Microsoft Windows, Microsoft Office, Office 365, Microsoft Azure, up to £22k Do you have 12+ months solid commercial experience in a 1st Line IT support role and looking for your next challenge? Enjoy being on the front line supporting customers with their IT requirements Solid experience and knowledge in Microsoft operating systems and everything Windows such as Office 365? This is an amazing opportunity for an experienced 1st Line Support Analyst or Support Engineer with experience in all things Microsoft and Windows - if you have these skills then please get in touch; you will not be disappointed. This 1st Line Support role will be a crucial part of the IT support team where the aim is to ensure as much 1st call resolution happens as possible. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. You will have a solid 12+ months in similar 1st line support roles with similar duties. Your toolbox should include use and support of: Microsoft Windows 10 operating system Active Directory Microsoft Office 365 Exceptional telephone manner and not afraid to offer deskside support where required Previous performance or customer service awards or acknowledgements The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Such duties will include: Setting up new users for Windows 10 and Office 365 Using Active Directory Building laptops and overall support via telephone and deskside where required The salary on offer is up to £22k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Nottingham, East Midlands and easily commutable from Derby, Loughborough, Chesterfield, Grantham and Leicester. Candidates of all ages and backgrounds will be considered for this role.
26/07/2026
Full time
IT 1st Line Support Analyst, 1st Line Support Engineer, Service Desk Analyst, Support Engineer, Support Analyst, Helpdesk, Technician, Customer Service - Nottingham, East Midlands, Microsoft Windows, Microsoft Office, Office 365, Microsoft Azure, up to £22k Do you have 12+ months solid commercial experience in a 1st Line IT support role and looking for your next challenge? Enjoy being on the front line supporting customers with their IT requirements Solid experience and knowledge in Microsoft operating systems and everything Windows such as Office 365? This is an amazing opportunity for an experienced 1st Line Support Analyst or Support Engineer with experience in all things Microsoft and Windows - if you have these skills then please get in touch; you will not be disappointed. This 1st Line Support role will be a crucial part of the IT support team where the aim is to ensure as much 1st call resolution happens as possible. If you value the customer, enjoy customer service and using your initiative, then this is a great opportunity for you. You will have a solid 12+ months in similar 1st line support roles with similar duties. Your toolbox should include use and support of: Microsoft Windows 10 operating system Active Directory Microsoft Office 365 Exceptional telephone manner and not afraid to offer deskside support where required Previous performance or customer service awards or acknowledgements The key aspects of this role is having a high-level of customer service, being engaging and passionate as well as putting the customer first by going above and beyond to succeed in resolving as much as possible in the initial contact. Such duties will include: Setting up new users for Windows 10 and Office 365 Using Active Directory Building laptops and overall support via telephone and deskside where required The salary on offer is up to £22k as well as an attractive benefits package and opportunities to be promoted within. The office is based in Nottingham, East Midlands and easily commutable from Derby, Loughborough, Chesterfield, Grantham and Leicester. Candidates of all ages and backgrounds will be considered for this role.
Ascent People Ltd in the East Midlands is seeking a 1st/2nd Line IT Support/Service Desk Analyst to join the IT team. You will provide first and second-level support to customers, handle incidents, and escalate to the 3rd line when needed. The role includes site visits and driving responsibilities. Excellent training opportunity with exposure to Windows 10, AD, O365, SQL, SCCM/InTune, and cloud tech. Salary £25,000-£28,000 plus pension, healthcare, training, and flexible working options.
26/07/2026
Full time
Ascent People Ltd in the East Midlands is seeking a 1st/2nd Line IT Support/Service Desk Analyst to join the IT team. You will provide first and second-level support to customers, handle incidents, and escalate to the 3rd line when needed. The role includes site visits and driving responsibilities. Excellent training opportunity with exposure to Windows 10, AD, O365, SQL, SCCM/InTune, and cloud tech. Salary £25,000-£28,000 plus pension, healthcare, training, and flexible working options.
