Field Support Technician

Financial Services client in London is now looking for a Field Support Technician to join their business on a permanent basis. The purpose of this role is to provide support across all their UK offices assisting with hardware and software problems via phone, email and in person. The role is London based but will involve some travel between all UK sites with the occasional overnight stay. Full driving license and willingness to travel across UK sites is essential Essential Skills & Experience: * Previous Helpdesk (telephone support) experience * Excellent telephone manner * Experience/understanding of Sage * Extensive knowledge of Active Directory and Group Policy Usage * Microsoft Exchange experience * Good working knowledge of Citrix * Strong working knowledge of Microsoft based operating systems (XP/Win7) and MS Office (2010/13) * TCP/IP experience and basic networking * Full understanding of PC hardware set-up and configuration * 'Hands on' approach and a willingness to learn * Flexible, pro-active approach as a proven self-starter Role & Responsibilities: * Provide 1st/2nd line technical support * Support users remotely as well as conduct visits to sites across UK * Take ownership of user problems, pro-active when dealing with user issues * Respond to enquiries from clients and help them resolve any hardware or software problems * Escalate more complex calls to the relevant IT Support member * Carry out daily client systems checks, reporting to IT Line Manager If you are interested in pursuing, please respond to this ad with an up to date version of your CV for review. The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds