Software Support Analyst - ERP/Accounting

Software Support Analyst / Application Support Analyst - ERP / Accounting Software Support, ERP, Accounting, Application Support Poole, Dorset Circa £25,000 - £30,000 & benefits We are seeking a Software Support Analyst, skilled across ERP, Integrated Business Management Software, Accounting and Application support to offer Technical support and assistance to our prestigious client's customer base You will be part of a team of software support consultants and analysts who provide support and implementation services to our client's customer base throughout the UK and Ireland. This vacancy focuses on the delivery of telephone software support and is an office based role. The position is suited to a driven individual who is looking for opportunities to work closely with development teams and contribute to design and development Suitable candidates should possess: * 2 years in a role using or supporting Business Management/ERP/Accounting software together with an understanding of support call management processes. * Proven strong knowledge of accounting principles or accounting systems * Experience in the agricultural, construction or garden machinery industry would be an advantage * Strong general IT skills are necessary, in particular Excel. * An understanding of system architecture (hardware, database, applications, desktops and printers) would be an advantage, as would knowledge of ODBC. * Positive, confident, self-motivated, autonomous and reliable. * Strong verbal and written communications skills and an excellent telephone manner. * Excellent interpersonal skills. * Proven customer service skills based on a genuine desire to help others. * Ability to communicate with and respect customers at all levels within a company. * Strong analytical and problem solving abilities, good attention to detail. * Able to learn complex business software quickly. * Ability to think clearly when under pressure. * Ability to work in a team to meet joint objectives and alone to meet individual responsibilities. Please send your CV or call (Apply online only) if you wish to be considered for this position. "Software Support", "ERP", "Accounting", "Application Support", "Business Management Software", "Application support", "implementation services", "Accounting software", "support", "System Architecture", "hardware", "database", "applications", "desktops