IT Support Analyst

IT Support Analyst Chessington £25,000 depending on experience A fantastic opportunity has become available to join an established Company within their IT Department for a IT Support Analyst. You will be responsible for providing 1st line technical support to the Companies Windows and Mac Environments. The IT Support Analyst duties will entail, but will not be limited to:- * Provide 1st line technical support by answering support queries via phone and email * Maintain a high degree of customer service * Take ownership of user problems and proactively solve them * Respond to enquiries and help resolve hardware and software problems * Maintain a log of any software and hardware problems detected * Arrange for external technical support where problems cannot be resolve in house * Installing authorised software to laptop and desktops * Setting up and configuring new laptops and desktops * Other ad hoc support duties To be successful in this role you will have the following skills:- * Previous helpdesk experience * Strong knowledge of Microsoft operating systems * Excellent customer service and interpersonal skills * Experience of routine day to day IT operations * Have used troubleshooting Exchange 2003/2007 and Outlook 2007 within a network environment Skills needed:- * Citrix, VPNs, VMware, mobile communications including Blackberry and Windows Mobile devises, Mac OS, Windows OS * Proficient in supporting Mac applications including Adobe, InDesign, Photoshop, Apple Mail, Word, Excel and PowerPoint. In return the Company is offering a competitive salary including benefits of 25 days holiday, Pension, Life Insurance, Parking as well as other benefits. Additional Skills: Citrix, VPNs, VMware, mobile communications including Blackberry and Windows Mobile devises, Mac OS, Windows OS, supporting Mac applications including Adobe, InDesign, Photoshop, Apple Mail, Word, Excel and PowerPoint. When applying; please make sure you include a contact email and telephone number, as well as your required salary, notice period and whether or not you have transport. First 4 Personnel (& Temps) Ltd is an established Recruitment Consultancy, Surrey-based, providing a full recruitment solution of temporary and permanent staff within the Surrey and Hampshire area, over 4 divisions: Accountancy & Finance; Sales & Marketing; Commercial & Office; IT & Executive. For more permanent, contract or temporary job opportunities in the Guildford, Farnham, Farnborough, Camberley, Weybridge, Woking, Staines and West Byfleet areas please check our website. You must reside in UK and be able to produce evidence of eligibility to work in UK. First 4 Personnel (& Temps) Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. We are acting as a Recruitment Agency in relation to permanent roles