Technical Support Engineer

Technical Support Engineer - Payments, Card Payment Systems, Java, ITIL or our client, a cutting edge enterprise software organisation that provides highly sophisticated payment processing solutions to global E-commerce clients. This is an exciting opportunity to join a rapidly growing company which currently supports the processing of hundreds of millions in global payments per annum. Responsibilities include: - Problem Management: work closely with the customer services team to ensure SLA's are met - 2nd line support to the customer services team - Client integration: work closely with the account management team to assist clients integrate to services - Client training The successful candidate will come from a payments background.You will be comfortable constructing SQL queries and have been exposed to monitoring tools, such as Nagios, and monitoring methods such as SNMP. ITIL experience would be advantageous. Technical Support Engineer - Payments, Card Payment Systems, Java, ITIL