Systems Analyst - SAP Helpdesk

Our client, a global organisation and major brand, is seeking two experienced Systems Analysts to join their West London based team in a temporary capacity for 3 - 4 months. The role requires strong SAP knowledge and a strong customer service / IT helpdesk background. Individuals will be providing support to an internal user base across EMEA. Languages in addition to English are not essential but would be considered favourably, particularly French and German. A strong finance background and knowledge of SAP FICO would be a bonus. Primary responsibilities: * Working on the helpdesk, managing calls, emails and chat to respond to user queries * Setting up new users including security administration and maintaining user groups * Maintaining system documentation * Liaising with key users to identify and understand critical requirements and suggest improvements * Provide information to the Systems Manager (reporting, review of service) Background and skills required: * Strong SAP knowledge * Recent experience in an SAP helpdesk environment * Strong finance knowledge * Good communication skills and experience in a phone based customer service environment * Ability to work fast paced, under pressure * Ability to use initiative and problem solve * Available immediately for 3 - 4 months * Languages are not necessary but would be highly regarded, such as German, French, Italian, Spanish or a Scandinavian language * FICO knowledge ideal