Job Description
Since 1995, Brookson have provided top class accountancy services to over 90,000 contractors, freelancers and self-employed professionals. We have transformed from a small accountancy firm into a nationwide contractor accountants company with over 300 employees, however, despite this growth we still pride ourselves on a friendly personalised service and working environment.
Based in Warrington, we ensure that all customers receive the highest standard accountancy services on the market whether that is through limited company or umbrella company service lines.
Due to significant investment and growth Brookson are now looking for an IT Service Delivery Co-Ordinator to join our rapidly expanding team.
Role Purpose
To act as the key point of contact between IT, the business and any relevant third parties to ensure the continuous delivery of IT services and developments. To deliver development requirements with the aim of achieving a better quality software product for the business, allowing it to achieve key business objectives.
To maintain and improve the software development lifecycle through concise requirement analysis, technical design, development & testing resource co-ordination and release management. Create and deliver management information packs and reports to relevant parties.
Role Accountabilities
• Maintain and continuously improve the software development lifecycle, aligned with agile methodologies
• Liaise with business unit owners and change owners to gather complete requirements, understanding the business and system logics
• Assist with the specification of new changes, integrations and systems
• Create and maintain project documentation, including plans, risk logs and issue logs, for all IT related projects
• Assist the IS Manager with the management of budgets
• Assist with the delivery of the IS Strategy
• Maintain the Change Management Process
• Attend Change Forum Meetings to agree development requests and priorities
• Act as point of contact for change owners, developers and business testers during the software development lifecycle
• Co-ordinate and manage development and testing resource
• Provide accurate and timely reports relating to the IT Department
• Understand and implement good practice software testing methodologies
• Manage and mentor business testers on the fundamentals of software testing and help to build their pride and ownership of applications
• Support the business unit testers with the development of test plans
• Manage end to end test delivery
• Compile and co-ordinate software testing results
• Document testing issues and ensure that they are resolved through the software development lifecycle
• Create and maintain software release notes
• Perform and support any software releases to the live environment
• Achieve at least one professional qualification per year
• Any other duties that are deemed necessary to support the business as and when required
Role Relationships
Working within the Information Systems Department the role holder will report to the Information Systems Manager and assist in delivering the Brookson IS Strategy.
The role holder will be required to take day to day responsibility for the IT Service Delivery process and for the complete Software Development Lifecycle for all systems and applications throughout the business. They will therefore have daily interactions with other internal departments at all levels. It is also recognised that they may need to have contact with external suppliers.
Personal Profile
• Ideally a graduate with a minimum achievement of 2:2 hons or equivalent
• Excellent written and verbal communication skills
• Ability to produce very high standards of documentation
• Highly organised and able to deal with high volumes of work
• Ability to interact confidently with people at all levels within the business
• Be able to work proactively and suggest new ideas
• Must demonstrate good attention to detail and have the ability to work with a high degree of accuracy
• A committed team player who will go that extra mile for the team
• Ability to work both independently and as part of a larger team
• Ability to think logically and problem solve
• Have an extremely positive and proactive approach to organising and prioritising work under pressure and to deadlines whilst being able to overcome any delivery obstacles
• Experience of agile software development, testing, processes and tools
• Exposure to, and an understanding of project management methodologies
• Experience in working on projects delivered to time and budget
• Strong Analytical skills with an excellent understanding of reporting and reporting tools
Desirable technical skills and experience:
o Microsoft Office (Including Project & Visio)
o Microsoft Dynamics NAV
o Microsoft Dynamics CRM
o MiraclePay
o Web Applications
o Taiga
o Exposure to Accountancy & Payroll
o Software Testing Tools
o Microsoft Project / Visio
o High-level understanding of software development and testing practices
o Knowledge of ITIL Service Management