Service Transition Manager

An exciting opportunity has arisen for an experienced Service Transition Manager to work within Central Government on a contract basis. The position will be based in London for an initial 12 month contract offering up to a maximum of £515 per day LTD. Due to the nature of the client, candidates with a current SC Clearance are highly desirable. Essential experience: - ITIL qualifications or experience within a Service Management environment - Knowledge and experience of IT/IS testing disciplines and management. - Experience and a proven track record in managing projects, working within a disciplined, multi-strand environment, planning, and delivering quality results on time - Experience of engaging at the pre-sales stage of projects and programmes to input to service requirements. - Intermediate working knowledge of Microsoft Office programs; Outlook, Word, Excel, PowerPoint, Project & Visio Requirements: - Maintenance and publishing of Service Transition metrics - Operational acceptance progress reporting; highlighting and managing any risks and issues. - Comprehensive knowledge of Service Transition Management and its role in the IT Development life cycle - A proven track record of knowing what it takes to provide a consistently first class customer service internally and/or externally - Ability to build effective working relationships (Internally/Externally), establishing credibility amongst a wide and demanding client group - Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team - Monitoring and enforcement of the established processes and policies - Working closely with the Project managers and third parties to ensure that Service & Operational Acceptance criteria is met - Maintenance and publishing of Service Transition metrics Key responsibilities: - To scope the work required to meet acceptable operational criteria, and to engage with the Delivery team to plan the successful execution of that work, highlighting issues and making recommendations within problem areas. - To uphold and defend the concept of service throughout the project lifecycle, at all stages from inception to delivery and maintenance. - To provide operational acceptance progress reporting; highlighting and managing any risks and issues. For any queries please contact Jennifer Barrett on either 01223311778 or