IT 1st Line Support

Job Title: 1st Line support Reporting To: Service Support Team Leader Hours: 08:00-16:30 or 09:30-18:00 Pay rate: £9- £10 per hour plus accrued annual leave We are currently recruiting for a IT Support Analyst/1st Line support position. This is to work within a prestigious company. This is an excellent opportunity for someone looking for a job within the IT industry. You must have a keen interest in IT. You will have excellent verbal and written communication skills and the ability to interact professionally with a diverse group (executives, managers & subject matter experts) whilst providing an excellent customer experience. Call Handling: * Ensuring that assigned incidents, requests, phone calls or emails are logged within the helpdesk system in a clear, concise and professional manner, ensuring all the necessary details are accurately captured. * Communicating with the customer and having a good knowledge of the business needs of the customer to ensure a full understanding of the issue or query. * Take ownership and progressing tickets, keeping the helpdesk system / customers updated, according to the commitments and processes in the Group IT Service Level Commitment. * Escalating calls according to Group IT Service Level Commitment. * Proactively notifying customers of faults detected by the Group IT. * Providing a consultancy service that would assist customers to optimise the usage of their hardware and software. * Identifying patterns that suggest improvement potentials, chronic faults or areas of confusion and take ownership for their resolution in consultation with the Service Support Team Leader. Candidate: * Interest in IT * Keen to learn new skills * Enthusiastic * Excellent Customer service * Good knowledge of systems Huntress Group does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation. Huntress Group acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK