1st Line Support Analyst, Cardiff

1st Line Support Analyst, Cardiff My client, a successful software house and a leader in their marketplace are seeking an enthusiastic individual who is keen on a career in IT to join their growing support team. Within this role you will be responsible for the following; * Providing 1st line support * Logging & prioritising calls * Updating helpdesk system Training is provided and includes; * Training on the software production processes * In-depth training of my clients software * Learning my clients industry To be considered for this role you will need good written and verbal communication skills and be keen to learn. So, if you are an outgoing individual with an interest in software support then this role could be a good match for you!!! As well as a salary up to £20k (depending on experience) my client offer a good benefits package and genuine career progression. . The People Network is acting as an Employment Business in relation to this vacancy. The company is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity The People Network is part of the Pertemps Network Group of companies and is a specialist IT and technical recruitment consultancy with offices in London, Birmingham and Wiltshire. Experienced in placing permanent, interim and contract IT and technical staff at all levels across a range of sectors including Banking, Financial Services, Telecoms, Consultancy and Software Houses across the UK and Mainland Europe. If you would like a confidential and informal chat regarding your career please call and speak with one of our consultants. For more information and latest vacancies please visit us on our website at (url removed)