Support Analyst

My Client is a FTSE 100 company seeking a Support Analyst with either Call Centre or Helpdesk experience to join their ever expanding team. Based in the county of Suffolk, this is a permanent role working within an environment where you will be providing digital enabled solutions and services to public organisations. The client is looking for a Support Analyst whom is a strong self-starting candidate to join their established service desk; providing both telephone and remote diagnostic application support for the company's products. Key skills required: * Call Centre/Helpdesk experience is essential. * Ability to demonstrate that you are willing to take ownership of a task and see it through to resolution. * A professional telephone manner. * A keen eye for detail. * Be a team player The successful candidate will be given the responsibility to pick up and resolve customer application incident tickets, providing exceptional levels of customer service and seeing the problem tickets through to a resolution. When required you will be able to demonstrate that you can work both independently and as part of a team. The role comes with a competitive salary of £18-£28,000. This is a fantastic opportunity to join a FTSE 100 company, one of the largest in the UK. With over 70,000 employees there is plenty of opportunity for self-progression, as the company is always looking to expand. Capita IT Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation. Capita IT Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us. Transfer of information overseas Your information may be shared with subsidiaries of Capita plc who are involved in carrying out functions related to the services administration including such subsidiaries which are outside the EEA in countries which do not have similar protections in place regarding the information and its use. We shall ensure that any such subsidiary has put in place proper security measures to ensure at least the same level of protection of the personal data as is required under UK data protection legislation