IT Helpdesk Support

Adecco are recruiting for IT Helpdesk Support Analysts for our client who is based at Monks Cross. **This is a temporary to permanent position for the right candidate.** This is an exciting role that comes with full training and progression for the right person. The role: You will be supporting internal colleagues with a wide range of IT related issues and requests Dealing with simple password resets through to taking full control of a colleagues PC remotely You will be taking inbound calls from internal colleagues and also using a system called Live chat, which is an instant messaging system. You will be working to SLA's and to tight deadlines to make sure the queries are resolved in a timely manner. This working environment is busy and fast paced. You will receive 6 weeks full training on all the technical aspect of the role, therefore having a technical background is not essential. Skills & Knowledge: You must have excellent customer service skills with a good telephone manner You must have exceptional written English and grammar You will be used to working in a fast paced environment Have a genuine interest in working in the IT sector Have great attention to detail and accuracy Working hours: Monday - Friday 35 hours per week Working between 7am - 6.30pm (on a rota basis) If you feel you are suitable for this role, please contact Jade Smith-Squires @ Adecco on (Apply online only) Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer