IT Technician Llanelli - On site £30,000 - £32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems?This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems.You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments.The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH274672 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
22/07/2026
Full time
IT Technician Llanelli - On site £30,000 - £32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems?This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems.You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments.The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH274672 Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
IT Technician / IT Support Technician Site based, commutable from Ilford, Woodford, Chadwell Heath, Fairlop, Wanstead and surrounding areas. 30,000 to 33,500 + Further Training + Career Progression + Excellent Benefits Excellent opportunity for an IT Technician to join a leading school in a stable environment offering a varied and interesting day-to-day role and long term progression opportunities. This organisation are expanding and are looking to recruit an IT Technician to join their friendly and welcoming team, who are focussed on transforming education in the local community, where you will gain further training and have the ability to progress into senior roles in future. In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The ideal candidate will have experience in IT support, working with hardware and software, including installation, configuration and deployment. You will also have knowledge of networks. Any experience in the education sector is highly beneficial. This is a fantastic opportunity to join an expanding organisation in a highly varied and interesting day to day role with long term progression in an organisation that are dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users Provide solutions to issues affecting all aspects of IT Working remotely via the service desk and also face-to-face on site in Ilford The Person: Experience in IT Support, working with hardware and software, including installation, configuration and deployment Knowledge of networks Any experience in the education sector highly beneficial but not essential Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
21/07/2026
Full time
IT Technician / IT Support Technician Site based, commutable from Ilford, Woodford, Chadwell Heath, Fairlop, Wanstead and surrounding areas. 30,000 to 33,500 + Further Training + Career Progression + Excellent Benefits Excellent opportunity for an IT Technician to join a leading school in a stable environment offering a varied and interesting day-to-day role and long term progression opportunities. This organisation are expanding and are looking to recruit an IT Technician to join their friendly and welcoming team, who are focussed on transforming education in the local community, where you will gain further training and have the ability to progress into senior roles in future. In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The ideal candidate will have experience in IT support, working with hardware and software, including installation, configuration and deployment. You will also have knowledge of networks. Any experience in the education sector is highly beneficial. This is a fantastic opportunity to join an expanding organisation in a highly varied and interesting day to day role with long term progression in an organisation that are dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users Provide solutions to issues affecting all aspects of IT Working remotely via the service desk and also face-to-face on site in Ilford The Person: Experience in IT Support, working with hardware and software, including installation, configuration and deployment Knowledge of networks Any experience in the education sector highly beneficial but not essential Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
IS Technical Support Analyst - Hull - up to 32,000 plus benefits Join a global IT team where every day is different! You'll join a busy global IT environment supporting users, systems, and infrastructure across multiple sites. This is a hands-on role where you'll troubleshoot issues, support core services, and help keep business-critical systems running smoothly. What you'll do Provide 1st/2nd line support for Windows devices, servers, printers, and networks Manage incidents and requests via ITIL ticketing systems Support Active Directory and Microsoft 365 (Exchange, SharePoint, OneDrive, Azure) Troubleshoot basic network and connectivity issues Maintain IT assets and documentation Support system changes, moves, and occasional out-of-hours cover What you'll need IT Support / Service Desk experience Windows 10/11 and Active Directory knowledge Microsoft 365 support experience Basic networking troubleshooting skills ITIL ticketing system experience Full UK driving licence Desirable: PowerShell, SQL, Citrix, Windows Server Apply now! If you want a varied IT Support role with strong technical exposure, we'd love to hear from you. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Analyst, Service Desk Analyst, 2nd Line Support Engineer, Desktop Support Engineer, Windows Support, Microsoft 365, Active Directory, Azure, IT Technician, Citrix, Windows Server. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
20/07/2026
Full time
IS Technical Support Analyst - Hull - up to 32,000 plus benefits Join a global IT team where every day is different! You'll join a busy global IT environment supporting users, systems, and infrastructure across multiple sites. This is a hands-on role where you'll troubleshoot issues, support core services, and help keep business-critical systems running smoothly. What you'll do Provide 1st/2nd line support for Windows devices, servers, printers, and networks Manage incidents and requests via ITIL ticketing systems Support Active Directory and Microsoft 365 (Exchange, SharePoint, OneDrive, Azure) Troubleshoot basic network and connectivity issues Maintain IT assets and documentation Support system changes, moves, and occasional out-of-hours cover What you'll need IT Support / Service Desk experience Windows 10/11 and Active Directory knowledge Microsoft 365 support experience Basic networking troubleshooting skills ITIL ticketing system experience Full UK driving licence Desirable: PowerShell, SQL, Citrix, Windows Server Apply now! If you want a varied IT Support role with strong technical exposure, we'd love to hear from you. If you've held any of these roles or used these technologies/skills, this role could be a great fit: IT Support Analyst, Service Desk Analyst, 2nd Line Support Engineer, Desktop Support Engineer, Windows Support, Microsoft 365, Active Directory, Azure, IT Technician, Citrix, Windows Server. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
hackajob is collaborating with Opencast Software to connect them with exceptional professionals for this role. Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. Requirements This role involves on site working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. We're looking to welcome a new team member as soon as possible. Essential Experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll Likely Bring Experience In Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What We Offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all. Interview Interviews will be conducted in person. We're happy to make adjustments to support your needs. Want to know more? Visit our website or email
20/07/2026
Full time
hackajob is collaborating with Opencast Software to connect them with exceptional professionals for this role. Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. Requirements This role involves on site working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. We're looking to welcome a new team member as soon as possible. Essential Experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll Likely Bring Experience In Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What We Offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all. Interview Interviews will be conducted in person. We're happy to make adjustments to support your needs. Want to know more? Visit our website or email
JCDecaux UK Ltd is hiring a Service Desk Analyst (SDAN) to provide both 1st and 2nd line hardware and software support to end users across the organization. This role is crucial for the success of the Service Delivery function and involves managing operating systems, telephony platforms, and ensuring high levels of customer satisfaction. The ideal candidate should have a strong IT background, excellent customer service skills, and the ability to work in a fast-paced environment. Educational qualifications in IT or relevant technical support experience are preferred.
18/07/2026
Full time
JCDecaux UK Ltd is hiring a Service Desk Analyst (SDAN) to provide both 1st and 2nd line hardware and software support to end users across the organization. This role is crucial for the success of the Service Delivery function and involves managing operating systems, telephony platforms, and ensuring high levels of customer satisfaction. The ideal candidate should have a strong IT background, excellent customer service skills, and the ability to work in a fast-paced environment. Educational qualifications in IT or relevant technical support experience are preferred.
Our staff are at the very heart of what we do and why we are so successful. To be part of the Medhurst team, you'll need to have a strong commitment to customer service and be willing to go the extra mile for our clients. Current vacancies at Medhurst can be viewed below. If you think you have the right skills and experience to join the Medhurst team, please send a covering letter and CV to BASE: Stevenage, Hertfordshire (designated school or Trust site) The post holder may be required to work at off site locations as required. DEPARTMENT FUNCTION The Managed Services Department provides a complete outsourced IT support solution for schools and Trusts. This includes on site technician support, an assigned Technical Account Manager (TAM) carrying out regular visits, remote support with monitoring, a Service Delivery Manager (SDM), and IT Strategy and Planning. Success is achieved by building relationships with our clients and providing an outstanding level of service. JOB PURPOSE Provide 1st, 2nd and initial 3rd line onsite technical support to a designated School or Trust Act as the senior onsite technical resource, supporting and mentoring Level 1 technicians and apprentices Act as the senior onsite point of contact for school staff Lead onsite delivery of small value local projects and approved changes under the direction of the TAM Maintain accurate site documentation, asset registers and change records to a high standard KEY ACCOUNTABILITIES Day to Day Technical Support Provide 1st, 2nd and initial 3rd line onsite technical support across all ICT systems Perform daily ticket triage and own the assignment of onsite work for the school Triage and resolve more complex onsite incidents, escalating to the TAM or support team when required Provide daily classroom AV and hardware support, ensuring teaching spaces are operational at the start of each school day Investigate RMM monitoring alerts and proactively address issues before they impact users Troubleshoot physical and network infrastructure issues, including cabling, patching, switches and Wi Fi Liaise with third party software and service providers as directed Tickets and Administration Utilise the Service Desk system to manage all cases, responding within agreed SLA and logging incidents and requests promptly with detailed information Keep customers and users informed of progress and provide detailed information before any escalation Maintain accurate site IT records, including asset management and inventory, password records and user accounts, stock control, change control records, including door entry and signing in system records, and mailboxes/user administration Projects, Change and Onboarding Execute approved changes at the school as directed by the TAM, including more technically complex change activity Lead post change testing and complete change documentation Identify and log change requests arising from onsite activity, providing technical assessment input where appropriate Lead delivery of small value onsite local projects (within contract) under TAM direction Contribute to the technical audits, standardisation work and documentation for their customer Audit and update site documentation and Asset Registers as required Mentorship and Team Support Mentor and support Level 1 technicians and apprentices on site, providing day to day guidance and technical knowledge transfer Act as the senior technical lead onsite Attend regular meetings with SDM, TAM and main customer contact ensuring information is prepared in advance SKILLS AND EXPERIENCE Solid 1st and 2nd line technical experience, with exposure to 3rd line work Microsoft Server and Client Operating Systems (Windows Server, Windows 10/11) Microsoft 365 administration (Exchange Online, SharePoint, Teams) Active Directory, Group Policy and security fundamentals Networking - wired and wireless configuration and troubleshooting (switches, VLANs, Wi Fi) Backup and Restore (Veeam or similar) - operational knowledge Hardware troubleshooting and component level repair Imaging and deployment (e.g. SCCM, MDT, Intune) Strong communication skills with technical and non technical audiences Ability to work autonomously and lead onsite delivery Mentoring or supervisory experience Experience working in an education environment Microsoft Intune and MDM Hyper V or VMware fundamentals Internet filtering and safeguarding monitoring platforms ITIL Foundation REQUIREMENTS Good working knowledge of MS Office packages Willingness to travel to other Medhurst client sites when required Enhanced DBS clearance (or willingness to obtain) The onsite role is predominantly full time at the designated school Attend school Health and Safety, Safeguarding and Security training and adhere to procedures Be polite and courteous to all staff, pupils and visitors at all times Be ready to start work at the allotted time and dressed appropriately for the school environment COMPLIANCE From time to time, you may be required to perform other duties outside of the role defined. You must portray a professional image and be dressed appropriately. Your line manager will provide any specific details where required or requested by you. Medhurst provide services into the education sector and as such are committed to safeguarding and protecting the welfare of children and young people. We expect all staff to share this commitment. We will carry out an enhanced DBS check on all staff and continued employment with Medhurst could be affected by the results of the DBS check. You may also be required to attend Safeguarding Training should the company decide this is necessary at any point. The post holder must carry out all duties and responsibilities with reasonable care for health and safety of yourself and any other persons who may be affected by your acts and omissions at work, and to cooperate fully with Medhurst Communications Ltd in Health and Safety, Quality and Security policies. EQUAL OPPORTUNITIES STATEMENT Medhurst Communications is an equal opportunities employer. We are determined that no job applicant or employee receives less favourable treatment on the grounds of sex, gender re assignment, sexual orientation, religion or belief, marriage or civil partnership, age, race or disability. All information will remain confidential to Medhurst and will be handled in accordance with the requirements of the Data Protection Act and GDPR.
18/07/2026
Full time
Our staff are at the very heart of what we do and why we are so successful. To be part of the Medhurst team, you'll need to have a strong commitment to customer service and be willing to go the extra mile for our clients. Current vacancies at Medhurst can be viewed below. If you think you have the right skills and experience to join the Medhurst team, please send a covering letter and CV to BASE: Stevenage, Hertfordshire (designated school or Trust site) The post holder may be required to work at off site locations as required. DEPARTMENT FUNCTION The Managed Services Department provides a complete outsourced IT support solution for schools and Trusts. This includes on site technician support, an assigned Technical Account Manager (TAM) carrying out regular visits, remote support with monitoring, a Service Delivery Manager (SDM), and IT Strategy and Planning. Success is achieved by building relationships with our clients and providing an outstanding level of service. JOB PURPOSE Provide 1st, 2nd and initial 3rd line onsite technical support to a designated School or Trust Act as the senior onsite technical resource, supporting and mentoring Level 1 technicians and apprentices Act as the senior onsite point of contact for school staff Lead onsite delivery of small value local projects and approved changes under the direction of the TAM Maintain accurate site documentation, asset registers and change records to a high standard KEY ACCOUNTABILITIES Day to Day Technical Support Provide 1st, 2nd and initial 3rd line onsite technical support across all ICT systems Perform daily ticket triage and own the assignment of onsite work for the school Triage and resolve more complex onsite incidents, escalating to the TAM or support team when required Provide daily classroom AV and hardware support, ensuring teaching spaces are operational at the start of each school day Investigate RMM monitoring alerts and proactively address issues before they impact users Troubleshoot physical and network infrastructure issues, including cabling, patching, switches and Wi Fi Liaise with third party software and service providers as directed Tickets and Administration Utilise the Service Desk system to manage all cases, responding within agreed SLA and logging incidents and requests promptly with detailed information Keep customers and users informed of progress and provide detailed information before any escalation Maintain accurate site IT records, including asset management and inventory, password records and user accounts, stock control, change control records, including door entry and signing in system records, and mailboxes/user administration Projects, Change and Onboarding Execute approved changes at the school as directed by the TAM, including more technically complex change activity Lead post change testing and complete change documentation Identify and log change requests arising from onsite activity, providing technical assessment input where appropriate Lead delivery of small value onsite local projects (within contract) under TAM direction Contribute to the technical audits, standardisation work and documentation for their customer Audit and update site documentation and Asset Registers as required Mentorship and Team Support Mentor and support Level 1 technicians and apprentices on site, providing day to day guidance and technical knowledge transfer Act as the senior technical lead onsite Attend regular meetings with SDM, TAM and main customer contact ensuring information is prepared in advance SKILLS AND EXPERIENCE Solid 1st and 2nd line technical experience, with exposure to 3rd line work Microsoft Server and Client Operating Systems (Windows Server, Windows 10/11) Microsoft 365 administration (Exchange Online, SharePoint, Teams) Active Directory, Group Policy and security fundamentals Networking - wired and wireless configuration and troubleshooting (switches, VLANs, Wi Fi) Backup and Restore (Veeam or similar) - operational knowledge Hardware troubleshooting and component level repair Imaging and deployment (e.g. SCCM, MDT, Intune) Strong communication skills with technical and non technical audiences Ability to work autonomously and lead onsite delivery Mentoring or supervisory experience Experience working in an education environment Microsoft Intune and MDM Hyper V or VMware fundamentals Internet filtering and safeguarding monitoring platforms ITIL Foundation REQUIREMENTS Good working knowledge of MS Office packages Willingness to travel to other Medhurst client sites when required Enhanced DBS clearance (or willingness to obtain) The onsite role is predominantly full time at the designated school Attend school Health and Safety, Safeguarding and Security training and adhere to procedures Be polite and courteous to all staff, pupils and visitors at all times Be ready to start work at the allotted time and dressed appropriately for the school environment COMPLIANCE From time to time, you may be required to perform other duties outside of the role defined. You must portray a professional image and be dressed appropriately. Your line manager will provide any specific details where required or requested by you. Medhurst provide services into the education sector and as such are committed to safeguarding and protecting the welfare of children and young people. We expect all staff to share this commitment. We will carry out an enhanced DBS check on all staff and continued employment with Medhurst could be affected by the results of the DBS check. You may also be required to attend Safeguarding Training should the company decide this is necessary at any point. The post holder must carry out all duties and responsibilities with reasonable care for health and safety of yourself and any other persons who may be affected by your acts and omissions at work, and to cooperate fully with Medhurst Communications Ltd in Health and Safety, Quality and Security policies. EQUAL OPPORTUNITIES STATEMENT Medhurst Communications is an equal opportunities employer. We are determined that no job applicant or employee receives less favourable treatment on the grounds of sex, gender re assignment, sexual orientation, religion or belief, marriage or civil partnership, age, race or disability. All information will remain confidential to Medhurst and will be handled in accordance with the requirements of the Data Protection Act and GDPR.
Job Title: IT Second Line Technician Reports to: IT Helpdesk Manager Salary: Up to £30,000 dependent on experience Hours: 40 hours per week (Monday to Friday) Location: Bournemouth Are you an experienced IT professional who enjoys solving technical challenges, supporting users, and making a real difference to the day-to-day running of a business? Do you thrive on troubleshooting complex issues, improving systems, and sharing your knowledge with others? If so, this could be the perfect next step in your IT career. At Protect Line, we're more than just a life insurance broker - we're a people first business powered by technology. As our IT Second Line Technician, you'll play a vital role in ensuring our colleagues have the tools, systems and support they need to deliver exceptional outcomes for our customers every day. Working as part of our busy IT team, you'll take ownership of escalated technical issues, support our cloud and on premise infrastructure, contribute to exciting technology projects, and help drive continuous improvements across the business. We're looking for someone who is proactive, adaptable and comfortable balancing multiple priorities while taking a hands on approach to solving problems. Investing in Our People to Protect Yours At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours. Our Values Care, Collaborate, Dare, and Deliver aren't just words on a wall-they guide our actions, define how we interact with each other, and shape the way we serve our customers. As an IT Second Line Technician, you will be: Acting as the primary escalation point for technical incidents and service requests from our 1st Line Support team. Diagnosing and resolving complex hardware, software, networking and cloud based issues across the business. Taking ownership of support tickets through to resolution, ensuring excellent communication and adherence to service levels. Managing and supporting Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Teams, licensing and security settings. Administering Active Directory, Entra and identity management systems to ensure secure and efficient user access. Supporting user lifecycle processes, including onboarding, internal moves and offboarding. Assisting with the management of business critical systems, including CRM platforms and telephony solutions. Supporting endpoint management, device deployments, patching and IT asset management. Helping strengthen our security posture through the implementation and monitoring of security controls such as MFA, Conditional Access and endpoint protection. Creating technical documentation and knowledge articles while supporting the development of 1st Line colleagues. Participating in IT projects including upgrades, migrations, rollouts and continuous improvement initiatives. Provisioning, configuring and maintaining laptops, desktops, peripherals and wider office technology. What Makes You Shine: Solid experience in an IT support environment, including experience operating at 2nd Line level or equivalent. Strong knowledge of Microsoft Windows 10/11 and Windows Server environments. Hands on experience administering Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams and licensing. Experience working with Active Directory and/or Microsoft Entra. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, VLANs and wireless networking. Strong troubleshooting skills across hardware, software, connectivity and user access issues. Experience working within ticketing systems and SLA driven support environments. Excellent communication skills with the ability to explain technical concepts to non technical users. A proactive, self starting approach with the confidence to take ownership and drive issues through to resolution. The ability to manage multiple priorities and adapt quickly in a fast paced environment. A hands on mindset-you're not afraid to roll up your sleeves, get stuck in and support wherever needed. A customer focused mindset with strong organisational, communication and problem solving skills. Advantageous but by no means essential: Experience working with Microsoft Azure or hybrid cloud environments. Experience using Microsoft Intune or other endpoint management platforms. Previous administration of CRM platforms. Experience supporting VoIP or cloud telephony solutions. Relevant Microsoft or industry certifications. What We Offer? Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes. Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life's surprises. Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases, and your child's first birthday. Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It's designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line's success. Temporary Remote Working: Experience exciting opportunities to work from different locations, including abroad. Paid Charity Work: Make a difference with our 'Day to Make a Difference' initiative, giving you one paid day off a year to engage in meaningful charity work. Epic Company Events: Our Summer and Christmas parties are legendary-get ready to join the fun! Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge. Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire! Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits. Secure Your Future: Benefit from our pension scheme, death in service benefits, and more. So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary; we strive for extraordinary! So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us! At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come see for yourself and be part of something amazing! Whilst we would love to be able to respond to every application we receive, it isn't always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful. Useful Links Protect Line Protect Line Careers Our Trustpilot Reviews Privacy Policy
18/07/2026
Full time
Job Title: IT Second Line Technician Reports to: IT Helpdesk Manager Salary: Up to £30,000 dependent on experience Hours: 40 hours per week (Monday to Friday) Location: Bournemouth Are you an experienced IT professional who enjoys solving technical challenges, supporting users, and making a real difference to the day-to-day running of a business? Do you thrive on troubleshooting complex issues, improving systems, and sharing your knowledge with others? If so, this could be the perfect next step in your IT career. At Protect Line, we're more than just a life insurance broker - we're a people first business powered by technology. As our IT Second Line Technician, you'll play a vital role in ensuring our colleagues have the tools, systems and support they need to deliver exceptional outcomes for our customers every day. Working as part of our busy IT team, you'll take ownership of escalated technical issues, support our cloud and on premise infrastructure, contribute to exciting technology projects, and help drive continuous improvements across the business. We're looking for someone who is proactive, adaptable and comfortable balancing multiple priorities while taking a hands on approach to solving problems. Investing in Our People to Protect Yours At Protect Line, we believe that investing in every employee provides a platform for opportunity and growth. Helping people become the best version of themselves is key to delivering an exceptional service that stands out for its authentic care and trust. We view protection as a promise for the future, focusing on keeping our promises, so you can keep yours. Our Values Care, Collaborate, Dare, and Deliver aren't just words on a wall-they guide our actions, define how we interact with each other, and shape the way we serve our customers. As an IT Second Line Technician, you will be: Acting as the primary escalation point for technical incidents and service requests from our 1st Line Support team. Diagnosing and resolving complex hardware, software, networking and cloud based issues across the business. Taking ownership of support tickets through to resolution, ensuring excellent communication and adherence to service levels. Managing and supporting Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Teams, licensing and security settings. Administering Active Directory, Entra and identity management systems to ensure secure and efficient user access. Supporting user lifecycle processes, including onboarding, internal moves and offboarding. Assisting with the management of business critical systems, including CRM platforms and telephony solutions. Supporting endpoint management, device deployments, patching and IT asset management. Helping strengthen our security posture through the implementation and monitoring of security controls such as MFA, Conditional Access and endpoint protection. Creating technical documentation and knowledge articles while supporting the development of 1st Line colleagues. Participating in IT projects including upgrades, migrations, rollouts and continuous improvement initiatives. Provisioning, configuring and maintaining laptops, desktops, peripherals and wider office technology. What Makes You Shine: Solid experience in an IT support environment, including experience operating at 2nd Line level or equivalent. Strong knowledge of Microsoft Windows 10/11 and Windows Server environments. Hands on experience administering Microsoft 365, including Exchange Online, SharePoint, OneDrive, Teams and licensing. Experience working with Active Directory and/or Microsoft Entra. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, VLANs and wireless networking. Strong troubleshooting skills across hardware, software, connectivity and user access issues. Experience working within ticketing systems and SLA driven support environments. Excellent communication skills with the ability to explain technical concepts to non technical users. A proactive, self starting approach with the confidence to take ownership and drive issues through to resolution. The ability to manage multiple priorities and adapt quickly in a fast paced environment. A hands on mindset-you're not afraid to roll up your sleeves, get stuck in and support wherever needed. A customer focused mindset with strong organisational, communication and problem solving skills. Advantageous but by no means essential: Experience working with Microsoft Azure or hybrid cloud environments. Experience using Microsoft Intune or other endpoint management platforms. Previous administration of CRM platforms. Experience supporting VoIP or cloud telephony solutions. Relevant Microsoft or industry certifications. What We Offer? Enhanced Family Leave: Generous maternity, paternity, adoption, and surrogacy packages offer substantial support during those important life changes. Flexible Time Off: Holiday entitlement raising on length of service as well as the opportunity to purchase additional leave or convert unused days into extra pay! Plus, take paid leave for appointments, emergencies, or any of life's surprises. Celebrate Life: Enjoy extra paid days off for birthdays, weddings, new home purchases, and your child's first birthday. Professional Benefits Scheme: Tailored rewards for technical and professional support staff, including training allowances, desk support packages, wellbeing support and car allowances. It's designed to support your growth, enhance your work environment, and acknowledge your vital contribution to Protect Line's success. Temporary Remote Working: Experience exciting opportunities to work from different locations, including abroad. Paid Charity Work: Make a difference with our 'Day to Make a Difference' initiative, giving you one paid day off a year to engage in meaningful charity work. Epic Company Events: Our Summer and Christmas parties are legendary-get ready to join the fun! Sabbatical Opportunities: After 15 years of service, enjoy 4 weeks of paid leave to explore, learn, or recharge. Refer & Earn: Bring a friend onboard and pocket £1,500 for each successful hire! Perks Galore: From eye care vouchers to retailer discounts, enjoy a variety of benefits. Secure Your Future: Benefit from our pension scheme, death in service benefits, and more. So come and join our extraordinary team of customer champions who are all about doing the right thing in every way imaginable. We don't settle for ordinary; we strive for extraordinary! So, if you're someone who loves turning good outcomes into incredible ones, then get ready for an exhilarating adventure with us! At Protect Line, we believe in equality, diversity, and inclusion. We're proud to be a place where anyone with any background or experience can flourish. Come see for yourself and be part of something amazing! Whilst we would love to be able to respond to every application we receive, it isn't always possible due to the high volume we receive each day. If you have not heard from us within 7 working days, please assume that your application has not been successful. Useful Links Protect Line Protect Line Careers Our Trustpilot Reviews Privacy Policy
IT Support Technician - Near Wilmslow, Cheshire We are seeking an IT Support Technician to join our team in a new and exciting role within our IT department. The successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times. We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email. Key Responsibilities Respond to and resolve technical queries and incidents, owning the resolution process. Prioritize incoming support requests effectively. Provide support via phone, email, in-person, and remote tools for teams across multiple locations. Drive service improvements and contribute to process enhancements. Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management. Ensure all service-level agreements (SLAs) are met. Escalate technical issues as required. Perform routine software and hardware configuration and installations. Deliver excellent customer service, ensuring users are updated throughout the resolution process. Recommend improvements to team performance and operational efficiency. Key Skills & Experience Experience managing Office 365, including OneDrive, Exchange, Teams, and Yammer. Experience with Azure Active Directory maintenance. Desktop support experience for Windows 11 and macOS systems. Device management and monitoring experience, including Entra ID. ITIL Foundation knowledge, ideally certified. iOS/iPhone/iPad support and configuration. Familiarity with IT service desk tools (e.g., FreshService, remote desktop support). Desirable Skills: LAN/WLAN administration (HP Procurve, Cisco Meraki). VOIP telephony systems (RingCentral, 3CX). Mobile device management experience. Benefits: Training and Development opportunities 4 days office based - 1 day remote Onsite Parking Interested? Please Click Apply Now IT Support Technician - Near Wilmslow, Cheshire
17/07/2026
Full time
IT Support Technician - Near Wilmslow, Cheshire We are seeking an IT Support Technician to join our team in a new and exciting role within our IT department. The successful candidate will provide 1st and 2nd line technical support for a variety of IT queries in a professional and efficient manner, maintaining excellent customer service at all times. We are looking for someone who is a team player, enthusiastic, and eager to learn. You will have previous experience in customer-facing environments, handling queries from both internal and external stakeholders, and be confident communicating clearly in person, over the phone, and via email. Key Responsibilities Respond to and resolve technical queries and incidents, owning the resolution process. Prioritize incoming support requests effectively. Provide support via phone, email, in-person, and remote tools for teams across multiple locations. Drive service improvements and contribute to process enhancements. Follow ITIL-based operational procedures for incident, problem, change, configuration, and asset management. Ensure all service-level agreements (SLAs) are met. Escalate technical issues as required. Perform routine software and hardware configuration and installations. Deliver excellent customer service, ensuring users are updated throughout the resolution process. Recommend improvements to team performance and operational efficiency. Key Skills & Experience Experience managing Office 365, including OneDrive, Exchange, Teams, and Yammer. Experience with Azure Active Directory maintenance. Desktop support experience for Windows 11 and macOS systems. Device management and monitoring experience, including Entra ID. ITIL Foundation knowledge, ideally certified. iOS/iPhone/iPad support and configuration. Familiarity with IT service desk tools (e.g., FreshService, remote desktop support). Desirable Skills: LAN/WLAN administration (HP Procurve, Cisco Meraki). VOIP telephony systems (RingCentral, 3CX). Mobile device management experience. Benefits: Training and Development opportunities 4 days office based - 1 day remote Onsite Parking Interested? Please Click Apply Now IT Support Technician - Near Wilmslow, Cheshire
IT Technician Llanelli - On site 30,000 - 32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems? This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems. You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments. The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
17/07/2026
Full time
IT Technician Llanelli - On site 30,000 - 32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems? This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems. You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments. The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
SOUTH GLOUCESTERSHIRE & STROUD COLLEGE
Stroud, Gloucestershire
This role is ideal for someone to develop a broad set of skills in IT support including systems management, customer service, hardware/software troubleshooting and network administration within an education environment. Salary will be discussed further at Interview Training course Information communications technician (level 3) Hours 37 hours per week Monday to Friday. Term time only so the salary will be adjusted to reflect this. 1 day a week release for college sessions. Start/end time to be agreed with successful candidate. 37 hours a week Tuesday 01 September Duration 1 Year 6 Months Work As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work The IT Technician Apprentice will join the school's IT team and work under the guidance of experienced IT staff and the IT Manager to provide support for students, teachers and administrative teams with day to day technical needs. Key Responsibilities Identify and report IT issues in a timely manner to the IT team to resolve Provide 1st and 2nd line technical support to staff and students, including troubleshooting hardware, software, and network issues Handle support calls, log and manage tickets in the helpdesk system Assist with the setup, maintenance, and repair of computers, printers, and other school IT equipment Support the installation and configuration of software applications across the school network using device management software Support the creation of new user accounts and the management of permissions to files and digital systems Help maintain accurate records of IT assets including periodic audits of all hardware Learn and adhere to school policies regarding data protection, safeguarding, and ICT security Perform routine network administration tasks under the supervision and guidance of the IT Manager Contribute to IT projects, such as system upgrades or new technology rollouts Use remote access tools to assist staff to resolve issues over the phone Write, and update how to guides for staff for common issue resolution Ensure helpdesk tickets are kept up to date and follow up with staff on any updates to outstanding problems Where you'll work Stratford Lawn Stroud GL5 4AP Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation South Gloucestershire and Stroud College Maths and English (grade 4 (C) or above) Skills Non judgemental Other requirements This role is office based. Parking is available onsite. A full DBS check is required. Having the right attitude, work ethic and commitment to your education as well as your employment are essential requirements to this role. After this apprenticeship A role may be offered to the right candidate upon successful completion of the apprenticeship.
16/07/2026
Full time
This role is ideal for someone to develop a broad set of skills in IT support including systems management, customer service, hardware/software troubleshooting and network administration within an education environment. Salary will be discussed further at Interview Training course Information communications technician (level 3) Hours 37 hours per week Monday to Friday. Term time only so the salary will be adjusted to reflect this. 1 day a week release for college sessions. Start/end time to be agreed with successful candidate. 37 hours a week Tuesday 01 September Duration 1 Year 6 Months Work As an apprentice, you'll work at a company and get hands on experience. You'll gain new skills and work alongside experienced staff. What you'll do at work The IT Technician Apprentice will join the school's IT team and work under the guidance of experienced IT staff and the IT Manager to provide support for students, teachers and administrative teams with day to day technical needs. Key Responsibilities Identify and report IT issues in a timely manner to the IT team to resolve Provide 1st and 2nd line technical support to staff and students, including troubleshooting hardware, software, and network issues Handle support calls, log and manage tickets in the helpdesk system Assist with the setup, maintenance, and repair of computers, printers, and other school IT equipment Support the installation and configuration of software applications across the school network using device management software Support the creation of new user accounts and the management of permissions to files and digital systems Help maintain accurate records of IT assets including periodic audits of all hardware Learn and adhere to school policies regarding data protection, safeguarding, and ICT security Perform routine network administration tasks under the supervision and guidance of the IT Manager Contribute to IT projects, such as system upgrades or new technology rollouts Use remote access tools to assist staff to resolve issues over the phone Write, and update how to guides for staff for common issue resolution Ensure helpdesk tickets are kept up to date and follow up with staff on any updates to outstanding problems Where you'll work Stratford Lawn Stroud GL5 4AP Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. College or training organisation South Gloucestershire and Stroud College Maths and English (grade 4 (C) or above) Skills Non judgemental Other requirements This role is office based. Parking is available onsite. A full DBS check is required. Having the right attitude, work ethic and commitment to your education as well as your employment are essential requirements to this role. After this apprenticeship A role may be offered to the right candidate upon successful completion of the apprenticeship.
We are a Sunday Times Top Track 100 company and one of the UK 's fastest growing privately owned companies. The Range has grown enormously since its inception in 1989, and now has over 200 stores nationwide. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary. As a result of our expansion plans, and our continued ongoing success, we are seeking a dynamic IT Service Desk Technician to be based at our Head Office in Plymouth. About the Role Working as part of a busy Incident team, you will provide 1st/2nd Line Service Desk IT support remotely for the EPOS system and all related sub-systems across the entire estate. Responsibilities Experienced IT Technician able to provide comprehensive support service to the end customers within a Retail environment. Receive, log, monitor and respond in a timely manner to Service Requests across three communication channels. Escalate complex and high priority Service Records to both internal and external teams in line with agreed processes. Provision of Technical support Till system and all related hardware, software and data networks. Ability to assess technical errors and determine a resolution process around Till peripherals, ie: Till Printers, Scanners, PEDs. Follow-up on issue resolution via communication with front end customers Provide a customer-centric interface for users of The Range IT systems and external parties where applicable. Key personal characteristics include reliability, flexibility and willingness to contribute to a team working environment. Perform other ad-hoc duties as assigned by the IT Service Desk Team Leader and other senior members of staff within IT as required. Keep abreast of any new technologies that may be implemented by the business to maintain expert knowledge to uphold ability to provide support. Person Specification 1+ year working in an IT support provision. Previous experience working in a customer-facing role. Basic knowledge of how to troubleshoot network infrastructure issues (WAN, LAN etc.). Good understanding of overall technological concepts and terminology. Demonstrable analytical approach to problem solving. Excellent written and verbal communicative skills. What we offer Pension Long service awards Cycle to work scheme Position Permanent, Full-time Hours Working days/hours will be discussed at interview
16/07/2026
Full time
We are a Sunday Times Top Track 100 company and one of the UK 's fastest growing privately owned companies. The Range has grown enormously since its inception in 1989, and now has over 200 stores nationwide. People are at the heart of our retail concept, and we want to invest in our staff and make the future extraordinary. As a result of our expansion plans, and our continued ongoing success, we are seeking a dynamic IT Service Desk Technician to be based at our Head Office in Plymouth. About the Role Working as part of a busy Incident team, you will provide 1st/2nd Line Service Desk IT support remotely for the EPOS system and all related sub-systems across the entire estate. Responsibilities Experienced IT Technician able to provide comprehensive support service to the end customers within a Retail environment. Receive, log, monitor and respond in a timely manner to Service Requests across three communication channels. Escalate complex and high priority Service Records to both internal and external teams in line with agreed processes. Provision of Technical support Till system and all related hardware, software and data networks. Ability to assess technical errors and determine a resolution process around Till peripherals, ie: Till Printers, Scanners, PEDs. Follow-up on issue resolution via communication with front end customers Provide a customer-centric interface for users of The Range IT systems and external parties where applicable. Key personal characteristics include reliability, flexibility and willingness to contribute to a team working environment. Perform other ad-hoc duties as assigned by the IT Service Desk Team Leader and other senior members of staff within IT as required. Keep abreast of any new technologies that may be implemented by the business to maintain expert knowledge to uphold ability to provide support. Person Specification 1+ year working in an IT support provision. Previous experience working in a customer-facing role. Basic knowledge of how to troubleshoot network infrastructure issues (WAN, LAN etc.). Good understanding of overall technological concepts and terminology. Demonstrable analytical approach to problem solving. Excellent written and verbal communicative skills. What we offer Pension Long service awards Cycle to work scheme Position Permanent, Full-time Hours Working days/hours will be discussed at interview
London Borough of Havering is seeking an IT Associate to support its traded services team, delivering IT services to schools across Havering and nearby areas. You will travel between sites, troubleshoot issues, and contribute to projects like networks, Wi Fi, and Cloud solutions while supporting 1st/2nd line service desk activities. You will bring customer service experience and familiarity with Windows desktop support, cloud-based services, and ITIL processes, with training offered to fill
16/07/2026
Full time
London Borough of Havering is seeking an IT Associate to support its traded services team, delivering IT services to schools across Havering and nearby areas. You will travel between sites, troubleshoot issues, and contribute to projects like networks, Wi Fi, and Cloud solutions while supporting 1st/2nd line service desk activities. You will bring customer service experience and familiarity with Windows desktop support, cloud-based services, and ITIL processes, with training offered to fill
Traded Services - Education Are you a dynamic individual with technical know how and the ability to deliver a high level of customer service? Havering Council are looking for an IT Associate to work in the traded services team, with a strong customer service focus, to deliver its IT services to schools. You will provide hands on IT support across schools in Havering and nearby areas. Travelling between sites, you will troubleshoot issues, build relationships, and ensure smooth IT operations. You will also work with the team of engineers assisting with projects like installing networks, Wi Fi, Cloud solutions, and support the 1st/2nd line functions of service desk. About You If you are an IT apprentice looking for your first role, a junior IT technician looking for your next step up or looking to take on more responsibility and make a difference to the IT within our schools, then this is the role for you. You will have previous customer service experience, have supported a range of technical services, ranging from the setup, maintaining, troubleshooting desktop (Windows), cloud based services (Microsoft 365, Google, Apple), network and server management within an ITIL environment, and have delivered against service level agreements. Not fully up to speed in those areas? Don't worry, as long as you are willing to learn, we can offer training support to fill the knowledge gaps. Your excellent communication skills and 'can do' approach will be essential to your success in your ability to work as part of the team and develop effective working relationships. For an informal discussion about the post, please contact Shahid Sahil on or . The closing date for the receipt of applications is 19/7/2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early. Interview date 23/7/26. Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering . The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. About Us With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries. Find out why you should work for Havering Council . Locations Town Hall (Front), Romford, Essex, RM1 3BB, GB
16/07/2026
Full time
Traded Services - Education Are you a dynamic individual with technical know how and the ability to deliver a high level of customer service? Havering Council are looking for an IT Associate to work in the traded services team, with a strong customer service focus, to deliver its IT services to schools. You will provide hands on IT support across schools in Havering and nearby areas. Travelling between sites, you will troubleshoot issues, build relationships, and ensure smooth IT operations. You will also work with the team of engineers assisting with projects like installing networks, Wi Fi, Cloud solutions, and support the 1st/2nd line functions of service desk. About You If you are an IT apprentice looking for your first role, a junior IT technician looking for your next step up or looking to take on more responsibility and make a difference to the IT within our schools, then this is the role for you. You will have previous customer service experience, have supported a range of technical services, ranging from the setup, maintaining, troubleshooting desktop (Windows), cloud based services (Microsoft 365, Google, Apple), network and server management within an ITIL environment, and have delivered against service level agreements. Not fully up to speed in those areas? Don't worry, as long as you are willing to learn, we can offer training support to fill the knowledge gaps. Your excellent communication skills and 'can do' approach will be essential to your success in your ability to work as part of the team and develop effective working relationships. For an informal discussion about the post, please contact Shahid Sahil on or . The closing date for the receipt of applications is 19/7/2026, however interest in this job may be high and we therefore reserve the right to close the vacancy early. Interview date 23/7/26. Additional Information We want everyone to choose Havering. When you apply for a job with us, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. Our residents and service users come from all walks of life, and so do our employees. Find out what it means to Choose Havering . The London Borough of Havering has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. About Us With its excellent transport links into central London, extensive town centre regeneration and the highest concentration of green space anywhere in London, Havering has a unique offer as a place to live, work and visit. By making the most of its position and opportunities, Havering is becoming a hub for start ups and expanding businesses, as well as construction, logistics, engineering and manufacturing industries. Find out why you should work for Havering Council . Locations Town Hall (Front), Romford, Essex, RM1 3BB, GB
Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. For someone who enjoys combining technical problem solving with helping people, this role offers the chance to contribute to something bigger than day to day support, playing a key part in helping the organisation grow and operate effectively. Requirements This role involves onsite working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. Essential experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll likely bring experience in: Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What we offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
16/07/2026
Full time
Ready for a new challenge? Are you looking for work that makes a difference? Do you want to work with people who learn and grow together? If so, Opencast could be the place for you. We're a growing tech consultancy that creates user-centred solutions with purpose for our clients in government and business. The role The IT Engineer role sits within Opencast's IT Operations team and plays an important part in enabling the business to do its best work. As the team responsible for the technology, systems and support that colleagues rely on every day, IT Operations helps create a seamless employee experience and ensures people can work effectively wherever they are. Joining the team at an exciting stage of its growth, you'll help strengthen and shape the support service that underpins the wider organisation. You'll work closely with colleagues across the business, becoming a trusted point of contact for technology support while contributing to improvements that make day to day working simpler, more efficient and more reliable. This is a role where your impact will be visible. Whether you're helping a new starter get up and running, resolving issues that keep projects moving, or supporting the rollout of new technology, your work will directly influence the experience of employees across Opencast. You'll also have the opportunity to develop your own skills within a collaborative team environment, gaining exposure to technologies including macOS, Microsoft 365, Intune and a range of business critical platforms. For someone who enjoys combining technical problem solving with helping people, this role offers the chance to contribute to something bigger than day to day support, playing a key part in helping the organisation grow and operate effectively. Requirements This role involves onsite working. Applicants should be able to travel, as part of their daily commute, to our HQ in Newcastle upon Tyne. We're looking for people who value in person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our people and clients. Essential experience This role offers the opportunity to develop your technical expertise in a modern, cloud first environment while learning from experienced engineers and playing a visible role in the day to day success of the business. To get the most from the opportunity, you'll need a solid foundation in IT support and a genuine enthusiasm for technology. You'll likely bring experience in: Delivering IT support in a professional environment, with a strong focus on customer service and user experience. Troubleshooting and resolving hardware, software and user issues, including support at 1st and 2nd line level. Working with Microsoft 365 technologies and supporting users across core Microsoft applications and services. Managing and prioritising requests through an ITSM or ticket management platform. Supporting desktop operating systems, including Windows and/or macOS. Administering user accounts, access permissions and business applications. Following documented processes and maintaining accurate support documentation. Beyond technical capability, we're looking for someone who is naturally curious, enjoys solving problems and is motivated to continue developing their skills. You'll thrive in this role if you're someone who takes ownership, works well as part of a team and enjoys helping others get the best from technology. Experience with any of the following would be particularly valuable: Microsoft Intune or other MDM/RMM tools. Supporting macOS environments. Microsoft 365 certifications. Exposure to platforms such as Salesforce or Workday. Experience gained within a service led organisation where responsiveness and collaboration are important. Whether you're currently working as an IT Technician, Service Desk Analyst or IT Support Engineer, this is an opportunity to broaden your technical exposure, work with modern tooling and continue building a long term career within IT Operations. Salary £27,000 - £34,000 per annum. What we offer A competitive package including a 7% employer pension contribution, share options, and a discretionary bonus. You'll also benefit from 25 days' holiday and access to 3 annual "life happens" days to support unexpected situations. We provide wellbeing support, ongoing professional development, volunteering opportunities, and the chance to be part of a genuinely supportive team. Where you'll work This role requires regular on site attendance at our HQ in Newcastle upon Tyne. Applicants must be able to travel to our office as part of their normal working arrangements, as on site working is essential for fulfilling the responsibilities of the role. We include you We welcome candidates from all identities, attributes, ways of thinking and backgrounds to thrive in a career at Opencast. Our aim is for the diversity of our people to be reflected in the solutions we deliver, to help create a fairer society for all.
THE TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM .Supporting over 3500 people globally across a number of agencies and sites, you will be one of the first points of contact for 1st and 2nd line issues, conducting initial assessment, research and resolution of requests regarding hardware, software and infrastructure components. Your enthusiastic and approachable manner will help you be a key member of the IT Support team, which allows users to approach you directly to discuss and demonstrate their issues first hand .WHAT YOU WILL BE DOINGTake initial telephone or email inquiries and troubleshooting and manage hardware, software or network problemsLog call / walk-up activityRange of administration duties. Including, but not exclusively; logging tickets in our ticketing system, tagging hardware in our hardware management system, logging and keeping track of hardware repairs and hardware assignmentsAssisting with office moves and a wide range of other possible projectsResolve more complex issues requiring detailed systems and applications knowledgeRecognise and escalate more difficult problems to Tier 3 supportInstall operating system software, patches and upgradesAnalyse , troubleshoot and resolve hardware, software and network issuesConfigure, optimise and monitor operating system software and serversLiaise with suppliers to organise repairs and other admin.Assist with and support on-site and remote EventsTHE SKILLS AND EXPERIENCE YOU NEEDExperience of the following systems and processes are highly beneficial:Fresh Service ticketing system, including back-end developmentActive Directory/Windows, Exchange Online, Azure and Office 365 AdministrationMobile Device Management platforms (Intune, Kandji )Large format printersRemote/Mobile access facilities: RDP, Outlook Web Access, VPNDell/Apple/Windows Surface HardwareMainly iPhone/iOS but some Android mobile phonesApple Macs running variety of for file storage and managementO365 Desktop Tools (Outlook, Word, Excel, etc )Network Infrastructure Understanding and TroubleshootingServer Management / Patch ManagementBackup / Restore (Tape, Virtual)The successful individual will have the following attributes:Enthusiastic approach to problem solvingCommunication: Telephone manner, email, and face to faceFlexible approach to tasksSpeaking with non-technical people, from junior positions to the most seniorTeam Player: Always happy to help others whenever and wherever neededReliability: Due to the small and busy nature of the team we need to be able to depend on people to be on time, with exemplary attendanceTHE TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
16/07/2026
Full time
THE TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM .Supporting over 3500 people globally across a number of agencies and sites, you will be one of the first points of contact for 1st and 2nd line issues, conducting initial assessment, research and resolution of requests regarding hardware, software and infrastructure components. Your enthusiastic and approachable manner will help you be a key member of the IT Support team, which allows users to approach you directly to discuss and demonstrate their issues first hand .WHAT YOU WILL BE DOINGTake initial telephone or email inquiries and troubleshooting and manage hardware, software or network problemsLog call / walk-up activityRange of administration duties. Including, but not exclusively; logging tickets in our ticketing system, tagging hardware in our hardware management system, logging and keeping track of hardware repairs and hardware assignmentsAssisting with office moves and a wide range of other possible projectsResolve more complex issues requiring detailed systems and applications knowledgeRecognise and escalate more difficult problems to Tier 3 supportInstall operating system software, patches and upgradesAnalyse , troubleshoot and resolve hardware, software and network issuesConfigure, optimise and monitor operating system software and serversLiaise with suppliers to organise repairs and other admin.Assist with and support on-site and remote EventsTHE SKILLS AND EXPERIENCE YOU NEEDExperience of the following systems and processes are highly beneficial:Fresh Service ticketing system, including back-end developmentActive Directory/Windows, Exchange Online, Azure and Office 365 AdministrationMobile Device Management platforms (Intune, Kandji )Large format printersRemote/Mobile access facilities: RDP, Outlook Web Access, VPNDell/Apple/Windows Surface HardwareMainly iPhone/iOS but some Android mobile phonesApple Macs running variety of for file storage and managementO365 Desktop Tools (Outlook, Word, Excel, etc )Network Infrastructure Understanding and TroubleshootingServer Management / Patch ManagementBackup / Restore (Tape, Virtual)The successful individual will have the following attributes:Enthusiastic approach to problem solvingCommunication: Telephone manner, email, and face to faceFlexible approach to tasksSpeaking with non-technical people, from junior positions to the most seniorTeam Player: Always happy to help others whenever and wherever neededReliability: Due to the small and busy nature of the team we need to be able to depend on people to be on time, with exemplary attendanceTHE TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
IT Coordinator/ Helpdesk TechnicianApplyremote type: ITlocations: GBR - London Office (Aldwych)time type: Full timeposted on: Posted 30 Days Agojob requisition id: R4761 THE TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM . Supporting over 3500 people globally across a number of agencies and sites, you will be one of the first points of contact for 1st and 2nd line issues, conducting initial assessment, research and resolution of requests regarding hardware, software and infrastructure components. Your enthusiastic and approachable manner will help you be a key member of the IT Support team, which allows users to approach you directly to discuss and demonstrate their issues first hand. WHAT YOU WILL BE DOING Take initial telephone or email inquiries and troubleshooting and manage hardware, software or network problems Log call / walk-up activity Range of administration duties. Including, but not exclusively; logging tickets in our ticketing system, tagging hardware in our hardware management system, logging and keeping track of hardware repairs and hardware assignments Assisting with office moves and a wide range of other possible projects Resolve more complex issues requiring detailed systems and applications knowledge Recognise and escalate more difficult problems to Tier 3 support Install operating system software, patches and upgrades Analyse, troubleshoot and resolve hardware, software and network issues Configure, optimise and monitor operating system software and servers Liaise with suppliers to organise repairs and other admin. Assist with and support on-site and remote Events THE SKILLS AND EXPERIENCE YOU NEED Experience of the following systems and processes are highly beneficial: Fresh Service ticketing system, including back-end development Active Directory/Windows, Exchange Online, Azure and Office 365 Administration Mobile Device Management platforms (Intune, Kandji) Large format printers Remote/Mobile access facilities: RDP, Outlook Web Access, VPN Dell/Apple/Windows Surface Hardware Mainly iPhone/iOS but some Android mobile phones Apple Macs running variety of OS for file storage and management O365 Desktop Tools (Outlook, Word, Excel, etc) Network Infrastructure Understanding and Troubleshooting Server Management / Patch Management Backup / Restore (Tape, Virtual)The successful individual will have the following attributes: Enthusiastic approach to problem solving Communication: Telephone manner, email, and face to face Flexible approach to tasks Speaking with non-technical people, from junior positions to the most senior Team Player: Always happy to help others whenever and wherever needed Reliability: Due to the small and busy nature of the team we need to be able to depend on people to be on time, with exemplary attendance THE TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
16/07/2026
Full time
IT Coordinator/ Helpdesk TechnicianApplyremote type: ITlocations: GBR - London Office (Aldwych)time type: Full timeposted on: Posted 30 Days Agojob requisition id: R4761 THE TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Headquartered in Los Angeles, THE TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM . Supporting over 3500 people globally across a number of agencies and sites, you will be one of the first points of contact for 1st and 2nd line issues, conducting initial assessment, research and resolution of requests regarding hardware, software and infrastructure components. Your enthusiastic and approachable manner will help you be a key member of the IT Support team, which allows users to approach you directly to discuss and demonstrate their issues first hand. WHAT YOU WILL BE DOING Take initial telephone or email inquiries and troubleshooting and manage hardware, software or network problems Log call / walk-up activity Range of administration duties. Including, but not exclusively; logging tickets in our ticketing system, tagging hardware in our hardware management system, logging and keeping track of hardware repairs and hardware assignments Assisting with office moves and a wide range of other possible projects Resolve more complex issues requiring detailed systems and applications knowledge Recognise and escalate more difficult problems to Tier 3 support Install operating system software, patches and upgrades Analyse, troubleshoot and resolve hardware, software and network issues Configure, optimise and monitor operating system software and servers Liaise with suppliers to organise repairs and other admin. Assist with and support on-site and remote Events THE SKILLS AND EXPERIENCE YOU NEED Experience of the following systems and processes are highly beneficial: Fresh Service ticketing system, including back-end development Active Directory/Windows, Exchange Online, Azure and Office 365 Administration Mobile Device Management platforms (Intune, Kandji) Large format printers Remote/Mobile access facilities: RDP, Outlook Web Access, VPN Dell/Apple/Windows Surface Hardware Mainly iPhone/iOS but some Android mobile phones Apple Macs running variety of OS for file storage and management O365 Desktop Tools (Outlook, Word, Excel, etc) Network Infrastructure Understanding and Troubleshooting Server Management / Patch Management Backup / Restore (Tape, Virtual)The successful individual will have the following attributes: Enthusiastic approach to problem solving Communication: Telephone manner, email, and face to face Flexible approach to tasks Speaking with non-technical people, from junior positions to the most senior Team Player: Always happy to help others whenever and wherever needed Reliability: Due to the small and busy nature of the team we need to be able to depend on people to be on time, with exemplary attendance THE TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Techary redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach. Our concept, "Technology, done differently", embodies our belief that the way our customers consume and utilize technology should innovate at the same pace as the technology itself. Our customers range from small start-ups to global enterprises. From designing, deploying and managing infrastructure stacks within low latency financial trading environments, to relocating the headquarters of a global fintech firm, our operations span multiple markets, industries and geographies. Techary has helped customers scale their operations globally, gain an advantage in financial markets, enabled mission critical projects and, most importantly, implemented technology that delivers alpha accelerating business transformation. The Role As a 1st Line Support Engineer, you will be the first point of contact for our managed service customers, delivering professional, friendly, and effective technical support. This role is critical to our service delivery model and customer experience. You will handle incoming incidents and service requests, resolve common technical issues, and ensure all tickets are logged, triaged, and progressed in line with SLAs. For more complex issues, you will work closely with 2nd and 3rd line engineers, gaining exposure to a wide range of technologies and environments. This is an ideal role for someone who thrives in a fast paced MSP environment, is passionate about customer service, and is hungry to learn and progress quickly. Key Responsibilities: Act as the first point of contact for customer support requests via phone, email, and ticketing system Log, triage, prioritise, and manage incidents and service requests in line with SLAs Resolve common 1st line issues efficiently while maintaining high customer satisfaction Ensure accurate, clear, and consistent ticket documentation Technical Support Provide 1st line support across: Windows 10/11 and macOS Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) User account management (Active Directory / Entra ID) Basic networking and connectivity issues Printers, peripherals, and end user devices Perform password resets, user onboarding/offboarding tasks, and access requests Escalate complex issues to 2nd line with high quality diagnostics and context Customer Experience & Communication Deliver a friendly, professional, and confident customer experience at all times Set clear expectations with customers around resolution times and next steps Represent the company's values and service standards in every interaction Handle high volume support requests while maintaining attention to detail Work closely with 2nd and 3rd line engineers to ensure smooth escalation and resolution Contribute to the knowledge base by documenting common fixes and procedures Identify recurring issues and suggest improvements to processes or tooling Actively engage in training and development to expand technical capability Previous experience in a 1st line support or service desk role Previous experience within an MSP environment is highly desirable Strong customer service mindset with excellent communication skills Working knowledge of: Windows 10/11 Microsoft 365 Active Directory / Entra ID (basic user management) Experience using ticketing systems (e.g. HaloPSA, ServiceNow, Freshservice, ConnectWise) Ability to work effectively in a fast paced, SLA driven environment MSP experience supporting multiple customers and environments Exposure to Intune, Azure AD, or endpoint management tools Basic understanding of networking concepts (DNS, DHCP, VPNs) Relevant certifications such as: CompTIA A+ / Network+ Microsoft Fundamentals (MS-900, AZ-900) A clear desire to progress into 2nd line and beyond At Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face. Employee benefits include: Birthday as a free day holiday. Social events run throughout the year. Free breakfast, snacks and drinks. Lunch provided Friday. Job Type: Permanent Equal Opportunities & Diversity Policy Techary is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment and in which all decisions are based on merit. Full details of Techary's Equal Opportunity Policy are available upon request.
16/07/2026
Full time
Techary redefines the way customers procure, implement, and support their organisations' technology, providing an innovative alternative to the traditional Managed Service Provider (MSP) / Value-Added Reseller (VAR) approach. Our concept, "Technology, done differently", embodies our belief that the way our customers consume and utilize technology should innovate at the same pace as the technology itself. Our customers range from small start-ups to global enterprises. From designing, deploying and managing infrastructure stacks within low latency financial trading environments, to relocating the headquarters of a global fintech firm, our operations span multiple markets, industries and geographies. Techary has helped customers scale their operations globally, gain an advantage in financial markets, enabled mission critical projects and, most importantly, implemented technology that delivers alpha accelerating business transformation. The Role As a 1st Line Support Engineer, you will be the first point of contact for our managed service customers, delivering professional, friendly, and effective technical support. This role is critical to our service delivery model and customer experience. You will handle incoming incidents and service requests, resolve common technical issues, and ensure all tickets are logged, triaged, and progressed in line with SLAs. For more complex issues, you will work closely with 2nd and 3rd line engineers, gaining exposure to a wide range of technologies and environments. This is an ideal role for someone who thrives in a fast paced MSP environment, is passionate about customer service, and is hungry to learn and progress quickly. Key Responsibilities: Act as the first point of contact for customer support requests via phone, email, and ticketing system Log, triage, prioritise, and manage incidents and service requests in line with SLAs Resolve common 1st line issues efficiently while maintaining high customer satisfaction Ensure accurate, clear, and consistent ticket documentation Technical Support Provide 1st line support across: Windows 10/11 and macOS Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) User account management (Active Directory / Entra ID) Basic networking and connectivity issues Printers, peripherals, and end user devices Perform password resets, user onboarding/offboarding tasks, and access requests Escalate complex issues to 2nd line with high quality diagnostics and context Customer Experience & Communication Deliver a friendly, professional, and confident customer experience at all times Set clear expectations with customers around resolution times and next steps Represent the company's values and service standards in every interaction Handle high volume support requests while maintaining attention to detail Work closely with 2nd and 3rd line engineers to ensure smooth escalation and resolution Contribute to the knowledge base by documenting common fixes and procedures Identify recurring issues and suggest improvements to processes or tooling Actively engage in training and development to expand technical capability Previous experience in a 1st line support or service desk role Previous experience within an MSP environment is highly desirable Strong customer service mindset with excellent communication skills Working knowledge of: Windows 10/11 Microsoft 365 Active Directory / Entra ID (basic user management) Experience using ticketing systems (e.g. HaloPSA, ServiceNow, Freshservice, ConnectWise) Ability to work effectively in a fast paced, SLA driven environment MSP experience supporting multiple customers and environments Exposure to Intune, Azure AD, or endpoint management tools Basic understanding of networking concepts (DNS, DHCP, VPNs) Relevant certifications such as: CompTIA A+ / Network+ Microsoft Fundamentals (MS-900, AZ-900) A clear desire to progress into 2nd line and beyond At Techary, we embrace a family culture and believe in working as a team to overcome any challenge we face. Employee benefits include: Birthday as a free day holiday. Social events run throughout the year. Free breakfast, snacks and drinks. Lunch provided Friday. Job Type: Permanent Equal Opportunities & Diversity Policy Techary is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment and in which all decisions are based on merit. Full details of Techary's Equal Opportunity Policy are available upon request.
IT Technician / IT Support Technician Hybrid Role - Burton-On-Trent 26,000 to 29,000 + Further Training + 34 Days Holiday + Enhanced Pension scheme + Career Progression + Benefits Excellent opportunity for an IT Technician to join a prestigious Schools Trust in a stable environment offering a varied and interesting day-to-day role and long term progression opportunities. This organisation are expanding and are looking to recruit an IT Technician to join their friendly and welcoming team, who are focussed on transforming education in the local community. In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The role will be both working remotely via the service desk and also face-to-face on site in Croydon. The ideal candidate will have experience in IT support, working with hardware and software, including installation, configuration and deployment. You will also have knowledge of networks. Any experience in the education sector is highly beneficial. This is a fantastic opportunity to join an expanding organisation in a highly varied and interesting day to day role with long term progression in an organisation that are dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users Provide solutions to issues affecting all aspects of IT Working remotely via the service desk and also face-to-face on site in the local area The Person: Experience in IT Support, working with hardware and software, including installation, configuration and deployment Knowledge of networks Any experience in the education sector highly beneficial but not essential Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
16/07/2026
Full time
IT Technician / IT Support Technician Hybrid Role - Burton-On-Trent 26,000 to 29,000 + Further Training + 34 Days Holiday + Enhanced Pension scheme + Career Progression + Benefits Excellent opportunity for an IT Technician to join a prestigious Schools Trust in a stable environment offering a varied and interesting day-to-day role and long term progression opportunities. This organisation are expanding and are looking to recruit an IT Technician to join their friendly and welcoming team, who are focussed on transforming education in the local community. In this role you will provide 1st and 2nd line support, working with a range of systems and users, providing solutions to issues affecting all aspects of IT. The role will be both working remotely via the service desk and also face-to-face on site in Croydon. The ideal candidate will have experience in IT support, working with hardware and software, including installation, configuration and deployment. You will also have knowledge of networks. Any experience in the education sector is highly beneficial. This is a fantastic opportunity to join an expanding organisation in a highly varied and interesting day to day role with long term progression in an organisation that are dedicated to making a positive impact on the community. The Role: Provide 1st and 2nd line support, working with a range of systems and users Provide solutions to issues affecting all aspects of IT Working remotely via the service desk and also face-to-face on site in the local area The Person: Experience in IT Support, working with hardware and software, including installation, configuration and deployment Knowledge of networks Any experience in the education sector highly beneficial but not essential Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
IT Service Desk Analyst (1st/2nd Line Support) We are looking for a proactive and customer-focused IT Service Desk Analyst to join our busy Incident Management team. In this role, you will provide 1st and 2nd Line remote support for EPOS systems and associated applications across a large multi-site estate. You will be responsible for diagnosing, troubleshooting, and resolving technical issues, ensuring minimal disruption to business operations while delivering exceptional customer service. Key Responsibilities Provide 1st and 2nd Line IT support for EPOS systems and related technologies. Diagnose and resolve hardware, software, and network-related incidents. Troubleshoot and investigate connectivity issues across WAN, LAN, and associated infrastructure. Log, track, and manage incidents through to resolution within agreed service levels. Escalate complex issues to relevant support teams when required. Communicate effectively with customers, providing regular updates and managing expectations. Contribute to continuous improvement initiatives and knowledge-sharing across the team. About You To be successful in this role, you will have: At least 1 year of experience working within an IT support or Service Desk environment. Previous experience in a customer-facing role with a strong focus on service delivery. Basic understanding of network troubleshooting, including WAN and LAN environments. Good knowledge of IT concepts, systems, and technical terminology. Strong analytical and problem-solving skills with a methodical approach to issue resolution. Excellent written and verbal communication skills. The ability to prioritise workload and work effectively in a fast-paced support environment. Desirable Skills Experience supporting EPOS systems or retail technology environments. Exposure to incident management tools and ticketing systems. Knowledge of Microsoft operating systems and common business applications. What We Offer Competitive salary and benefits package. Ongoing training and professional development opportunities. Supportive team environment. Opportunity to work with a leading technology and support function.
14/07/2026
Seasonal
IT Service Desk Analyst (1st/2nd Line Support) We are looking for a proactive and customer-focused IT Service Desk Analyst to join our busy Incident Management team. In this role, you will provide 1st and 2nd Line remote support for EPOS systems and associated applications across a large multi-site estate. You will be responsible for diagnosing, troubleshooting, and resolving technical issues, ensuring minimal disruption to business operations while delivering exceptional customer service. Key Responsibilities Provide 1st and 2nd Line IT support for EPOS systems and related technologies. Diagnose and resolve hardware, software, and network-related incidents. Troubleshoot and investigate connectivity issues across WAN, LAN, and associated infrastructure. Log, track, and manage incidents through to resolution within agreed service levels. Escalate complex issues to relevant support teams when required. Communicate effectively with customers, providing regular updates and managing expectations. Contribute to continuous improvement initiatives and knowledge-sharing across the team. About You To be successful in this role, you will have: At least 1 year of experience working within an IT support or Service Desk environment. Previous experience in a customer-facing role with a strong focus on service delivery. Basic understanding of network troubleshooting, including WAN and LAN environments. Good knowledge of IT concepts, systems, and technical terminology. Strong analytical and problem-solving skills with a methodical approach to issue resolution. Excellent written and verbal communication skills. The ability to prioritise workload and work effectively in a fast-paced support environment. Desirable Skills Experience supporting EPOS systems or retail technology environments. Exposure to incident management tools and ticketing systems. Knowledge of Microsoft operating systems and common business applications. What We Offer Competitive salary and benefits package. Ongoing training and professional development opportunities. Supportive team environment. Opportunity to work with a leading technology and support function.
IT Technician (1st & 2nd Line)£28,000-£35,000On-Site 5 Days (Near Colchester)This is an excellent opportunity for an experienced 1st & 2nd Line IT Technician looking to broaden their technical exposure and take the next step in their career. Joining a growing organisation, you'll play a key role in supporting users, maintaining critical systems, and developing your skills across Microsoft cloud technologies and business applications.Please note, this role is based on site 5-days near Colchester. Key Requirements Provide 1st and 2nd line support for hardware, software and user issues Act as a first point of contact for IT incidents and service requests Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive Assist with Azure/Entra ID user administration, permissions and access management Manage and resolve tickets in line with agreed service levels Deliver excellent customer service and clear communication to end users Work collaboratively with the wider IT team to resolve technical issues and improve service delivery Key Experience Previous experience in a 1st and/or 2nd Line IT Support role Experience supporting Microsoft 365 environments Knowledge of Azure and Entra ID administration Experience working with service desk or ITSM ticketing systems Strong troubleshooting skills across hardware, software and remote support environments Familiarity with Intune, SCCM or similar endpoint management tools Experience supporting Microsoft Dynamics 365 CRM would be advantageous Understanding of ITIL principles or an ITIL certification would be beneficial Strong communication skills with the ability to build effective relationships with users across the business Apply Now!
14/07/2026
Full time
IT Technician (1st & 2nd Line)£28,000-£35,000On-Site 5 Days (Near Colchester)This is an excellent opportunity for an experienced 1st & 2nd Line IT Technician looking to broaden their technical exposure and take the next step in their career. Joining a growing organisation, you'll play a key role in supporting users, maintaining critical systems, and developing your skills across Microsoft cloud technologies and business applications.Please note, this role is based on site 5-days near Colchester. Key Requirements Provide 1st and 2nd line support for hardware, software and user issues Act as a first point of contact for IT incidents and service requests Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive Assist with Azure/Entra ID user administration, permissions and access management Manage and resolve tickets in line with agreed service levels Deliver excellent customer service and clear communication to end users Work collaboratively with the wider IT team to resolve technical issues and improve service delivery Key Experience Previous experience in a 1st and/or 2nd Line IT Support role Experience supporting Microsoft 365 environments Knowledge of Azure and Entra ID administration Experience working with service desk or ITSM ticketing systems Strong troubleshooting skills across hardware, software and remote support environments Familiarity with Intune, SCCM or similar endpoint management tools Experience supporting Microsoft Dynamics 365 CRM would be advantageous Understanding of ITIL principles or an ITIL certification would be beneficial Strong communication skills with the ability to build effective relationships with users across the business Apply Now!
