205 jobs found

Emmaus Catholic Academy Trust is a growing multi-academy trust serving schools across Greater Manchester, including Manchester, Oldham, Stockport, Tameside and Trafford. As a family of Catholic schools, Emmaus CAT is committed to providing outstanding education, supporting over 5,500 pupils and employing more than 700 staff across its schools. Our mission is to work collaboratively as a family of great schools, strong in faith and serving society. About the role: As part of our continued investment in digital transformation and innovation, we are seeking an experienced IT professional to join us as an IT Engineer Degree Apprentice. This is an exciting opportunity to combine higher-level academic study with practical experience, supporting our schools and contributing to the development of a modern, secure and reliable IT environment. You will work closely with our Central IT Team and Cluster IT Managers to support the delivery of IT services across multiple schools within the Trust. This role offers real responsibility from day one and the opportunity to develop advanced technical, project management and leadership skills while completing a degree apprenticeship. Responsibilities: Providing first-line and second-line technical support to staff and students Managing and resolving helpdesk tickets in line with service standards Installing, maintaining and repairing IT hardware, software and peripherals Supporting Microsoft 365, Windows desktop environments and cloud-based services Assisting with network, server and telephony troubleshooting Supporting cybersecurity, safeguarding and data protection compliance requirements Maintaining IT asset registers, documentation and inventories Supporting SharePoint development and digital collaboration platforms Assisting with project delivery, including infrastructure upgrades and technology rollouts Monitoring and maintaining backup, disaster recovery and business continuity processes Working across multiple school sites, providing responsive and professional technical support Supporting the implementation of the Trust's IT strategy and continuous improvement initiatives Desirable skills: Knowledge of Microsoft 365 applications, Windows 10/11 and cloud technologies Understanding of networking concepts and IT infrastructure Experience with IT service desk environments Ability to produce clear documentation and technical reports Awareness of cybersecurity and data protection principles Experience of supporting Windows operating systems and end-user devices Full UK driving licence or willingness to travel between Trust schools Entry requirements: Standard entry requirements: Full-time employment in a relevant role Level 3 qualifications in STEM subjects (e.g., 2 A Levels, BTEC Diplomas, Apprenticeship, or equivalent) Non-standard entry with work experience: Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 35 hours per week Benefits: Free parking at our sites A laptop and phone Cycle to Work scheme Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!

I am recruiting on behalf of my client, an established technology business that delivers specialist software and communication solutions to customers across the UK. They now have an immediate requirement for a Systems Support Engineer to join their technical team based in Brentford. This is a hybrid role, initially office based while you complete your training before moving to a hybrid pattern of two days in the office and three days working from home. Working as part of a small, supportive team, you will maintain and support business critical software applications and communication systems, ensuring customers receive a high level of technical support and service. This is an excellent opportunity for someone with an IT, networking or telecommunications background who enjoys fault finding, solving technical problems and working with innovative technologies. Systems Support Engineer Responsibilities: Maintain, support and monitor business critical software applications and communication systems. Provide technical support to customers and internal teams. Investigate, diagnose and resolve technical faults. Manage and prioritise support requests using the company's helpdesk system. Carry out routine system health checks and preventative maintenance. Assist with the installation, configuration and commissioning of new systems. Work closely with other technical teams to resolve customer issues. Support demonstrations of new products and solutions when required. Participate in an on call rota and provide out of hours support when required. Systems Support Engineer Requirements: Experience within IT, Networking or Telecommunications support. Understanding of TCP/IP networking. Knowledge of Windows and Linux operating systems. Ability to investigate faults and troubleshoot technical issues. Excellent customer service and communication skills. Ability to learn new technologies quickly. Full UK driving licence. Systems Support Engineer Benefits: Negotiable salary. Car Allowance. On call allowance, overtime paid for call outs. Hybrid working following successful completion of training. Monday to Friday, 9am to 5pm. Company pension. Mobile phone and laptop. Life assurance, employee assistance programme, voluntary salary sacrifice benefits including critical illness and dental cover. Long term career development within a growing specialist business. NOTE: This role would suit candidates from an IT Support, Systems Support, Network Support, Infrastructure Support or Telecommunications background. Applications are welcomed from both civilian candidates and ex military personnel, including Royal Signals, RAF ICT, Royal Navy CIS and others with experience supporting IT, networking or communication systems.

Job Title: Comms Specialist Engineer (Desk-Based) Location: Office-based role, Pencoed, Bridgend, South Wales Salary: £28,000 - £32,000 per annum, depending on experience Job Type: Full-time, Permanent Working Hours: Monday to Friday About Flotek Group: Flotek Group is one of the fastest-growing Tech Companies in the UK, providing IT, Cybersecurity and Comms technology to small & medium businesses. With sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and hearty, Flexible hours between 08:00 to 18:00, with On Call weekend support on rotation. 5 days per week, 8 hours per day during these times plus a 30-minute lunch break. About The Role: We are seeking a Comms Specialist Engineer to provide high-quality remote support across our VoIP, connectivity, and data networking services. This desk-based role is ideal for an experience Comms Helpdesk Engineer with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will act as a key point of contact on our helpdesk for comms-related queries, resolving issues efficiently, escalating where appropriate, and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for telecoms-related incidents, logging, categorising, and prioritising faults in line with ITIL best practice. Service Level Management: Manage and resolve tickets within agreed SLAs, ensuring timely response, accurate updates, and clear documentation throughout the incident lifecycle. Ownership & Escalation Control: Take full ownership of incidents, aiming for First Contact Resolution (FCR), and escalate to Comms Specialists or third-party carriers with clear diagnostics where required. Technical Troubleshooting: Diagnose and resolve issues across VoIP systems, SIP trunks, handsets, routers, broadband circuits (FTTC/FTTP/SoGEA), and internal network connectivity. Supplier & Carrier Coordination: Liaise with external providers (e.g. broadband carriers, hosted voice platforms) to progress faults, raise tickets, and drive timely resolution. Event & Service Monitoring: Identify and respond to service outages, call quality issues, latency, and connectivity performance concerns, minimising impact to customers. Knowledge & Continual Improvement: Document known issues, workarounds, and fixes within the Knowledge Base to support faster resolution and continual service improvement (CSI). Service Communication: Provide clear, confident updates to customers and stakeholders, managing expectations during incidents and ensuring a positive service experience. Operational Tooling: Use ticketing systems, VoIP management portals, and monitoring tools to manage workload efficiently and maintain accurate service records. Out-of-Hours & On-Call Support: Support telecoms services during scheduled weekend or out-of-hours cover, following escalation paths for major incidents. Customer Experience Excellence: Deliver a reliable, professional support service, focused on minimising disruption and maintaining high customer satisfaction (CSAT/NPS). What we're looking for: Experience in Teams voice Experience in VoIP or communications support roles (1-2 years ideal). Good understanding of SIP, RTP, NAT, and VoIP fundamentals. Basic knowledge of routing, switching, VLANs, and firewall concepts. Strong problem-solving skills and ability to diagnose issues logically. Excellent communication skills with a customer-first mindset. Ability to work effectively in a fast-paced helpdesk environment. Desire to grow skills and progress toward more advanced comms engineering roles. Exposure to hosted VoIP platforms (e.g., Yealink, Gamma, Horizon, CallSwitch, etc.) Experience with DrayTek, Unifi, Aruba, or similar networking solutions. Relevant certifications (CompTIA Network+, vendor-specific VoIP or networking). Benefits: Inclusive EMI Share Equity Scheme - own a slice of the 'Purple Pie'. 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Birthday day off. Additional day off for personal life milestones. 'Give Back Day' for supporting a charity of your choice. Perkbox discounts across shopping, gyms, restaurants and more. Regular social events and team-building opportunities. Career growth pathways into senior communications or network engineering. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Comms Engineer, IT Comms Specialist, Communications Engineer, IT Engineer, VOIP Engineer, VOIP Specialist may also be considered for this role. JBRP1_UKTJ

Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Global Service Desk VNOC Engineer to be a key part of our Egham team, representing proAV, taking full responsibility for maintaining high levels of Customer service through helpdesk and remote technical support. Due to the nature of the Support Services business these roles are subject to tight SLA s and KPI s. The role requires developing and sustaining excellent customer relations whilst providing first class remote technical support for immediate fault resolution and to client s satisfaction whilst ensuring the commercial impact of the account is upheld. This is an exciting opportunity for an exceptional, experienced Global Service Desk VNOC Engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key line technical response to fault tickets received into the global helpdesk Remote technical diagnosis and fault resolution. If resolution cannot be achieved, then accurate qualification of fault prior to engineering call out. Escalation to field engineering where remote resolution cannot be achieved. Direct phone and email support of Client. Access onto Client network for remote support. Microsoft Dynamics management of service cases (from creation to resolution) Escalation to Manufacturer support Liaison with Client Departments to resolve faults (IT, Networking teams, facilities) Content Deployment for Digital signage Log interpretation Managing and implementing systems AV system back-ups and firmware updates AV System Estate Administration and Change control management Desirable skills: Excellent Customer relations and interpersonal skills Excellent communication skills, both written and verbal Ability to multi task and prioritise workload to meet SLA based deadlines Proven track record of achievement in a technical support-based role using remote support tools. Accurate recording of calls and updates Effective action and follow-up of required activities Calm under pressure A flexible approach to work A proactive can do approach Attention to detail Responsible and accountable Excellent Administration and organisational skills Commercially sensitive Additional languages would be a distinct advantage NOC / VNOC experience would also be an advantage Networks system comprehension VC call signalling comprehension AV Control System Logic understanding Product Knowledge: Previous experience some in the following product areas would be advantageous. Control systems (Crestron/AMX/Extron) Remote Management tools (Xio Cloud / Utelogy / Poly Lens / Q-Sys Reflect / Xyte) Digital Signage and IPTV (e.g.Omnivex / TriplePlay / Mediastar / Vitec) Audio Systems (Q-sys / Biamp / Shure/ BSS / Harman Audio Architect) PC/Windows OS and Linux Literate (windows server and IoT) Strong UC endpoint knowledge (Microsoft Teams Rooms and Zoom for both Windows and Appliances) Good Network Fundamentals (IPIGMP Multicast / ptp / Wireshark Analysis) Video Distribution (Crestron DM and DM-NVX, Lightware GVN) Video Wall Technologies (Novastar, Colourlight, Green Hippo) note, this role works a 6 week shift pattern comprising of early, mid, late and night shifts, details are available upon application# Equal Opportunities: proAV are an equal opportunities employer, committed to promoting diversity and inclusion in the workplace and for job applicants, and are encouraged regardless of age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and that we understand, recognise, respect and value differences so that all decisions are based upon merit. The principals of non-discrimination and equality of opportunity, diversity and inclusion also apply to the way in which we treat visitors, clients, customers, suppliers, and workers.

Network Manager / IT LeadSutton£47,000 - £52,000 + Pension + Holidays + Excellent Benefits Are you an experienced Network Manager or IT professional looking for the chance to take ownership of a full IT transformation?Do you want a role where you can shape strategy, modernise infrastructure, build a team and make a genuine impact across a school environment?This is an excellent opportunity to join a well-established secondary school that is investing heavily into its IT provision and looking to bring more technical expertise in-house. The school has already made strong progress with staff laptops, interactive classroom technology and Microsoft-based systems, but they are now looking for the right person to take their network, cloud infrastructure and wider IT strategy to the next level.In this role, you will be responsible for leading the school's IT function, managing day-to-day network and helpdesk operations, supporting the move towards cloud-based Microsoft 365 systems, and helping develop a long-term technology roadmap. You will also play a key role in shaping the future IT team, including helping recruit and support an additional IT Technician.The ideal candidate will have strong network management experience and a good understanding of Microsoft 365, cloud migration, infrastructure and IT support. Experience in a school or education environment would be highly beneficial, but candidates from wider industry backgrounds will also be considered if they have the right technical knowledge and motivation to move into a meaningful, long-term role.This is a fantastic opportunity for someone who wants more than a standard support role. You will have the chance to work with a blank canvas, influence strategy, improve systems, support staff and students, and become a key part of the school's future development.The Role Lead and manage the school's IT network and infrastructure Support the transition towards Microsoft 365 and cloud-based systems Manage day-to-day IT operations, network issues and helpdesk support Work with senior leadership on IT strategy, budgets and future development Bring more IT expertise in-house while working alongside external IT partners Help recruit and develop an additional IT Technician Support staff in getting the most out of technology to enhance teaching and learning Fully on-site role within a large secondary school environmentThe Person Experienced Network Manager, IT Manager, Infrastructure Engineer or similar Strong knowledge of networks, Microsoft 365, cloud systems and IT infrastructure Able to balance hands-on technical work with strategic planning Confident supporting users and managing IT priorities across a busy organisation School or education experience would be desirable but is not essential Looking for a long-term role where they can build, improve and take ownership Wants to make a real impact on staff, students and the future of IT provision in a school environment Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Service Desk Engineer - London 3 month contract £350 - £375 p/d - outside IR35 Working with a well-known and public-facing organisation of circa 2000 IT end-users and multiple sites across the country, you'll be part of a small team supporting users and resolving technical issues spanning all end-user-computing, infrastructure, business systems, telephony etc. across multiple sites. You will be working within a small and friendly IT team of very capable individuals dealing with tickets logged from internal users and resolving or escalating when required. It's a busy environment where you'll be given the opportunity to rapidly progress your technical exposure. Responsibilities include logging of tickets and managing through to resolution (both hardware and software), and installation and configuration of new hardware, software, and services. You must have a solid understanding of helpdesk responsibilities, procedures, policies, and workflows and be able to work effectively under pressure. Good understanding of networking would be a bonus. Core responsibilities: Provide first point of contact technical IT support - both remotely and physically Support projects as required, such as a current laptop build and deployment project Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software Maintain Active Directory including management of end-user accounts Perform basic security administration tasks Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly Skills required: Previous experience working in a technical support role Experience supporting Microsoft Windows Server based Infrastructure Experience with Windows 10, Office 365, Active Directory Any basic networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial. Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured Possess excellent communication skills with the ability to explain technical concepts to non-technical users Possess a positive can-do attitude and be able to communicate with users of all different technical levels

Job title : 1 st / 2 nd Line Support Engineer Location : Aldgate Salary: £30,000 to £35,000 + Bonus + Benefits Start date : ASAP Working hours : 8:00am to 4:00pm A globally renowned Insurance firm are looking for an 1 st / 2 nd Line Support Engineer to provide white glove support their growing user base. The 1 st / 2 nd Line Support Engineer will have the chance to progress their career and work their way up the ladder within the organisation due to their progression opportunities. They are seeking someone who has a can-do attitude, excellent communication skills and is passionate about IT. The 1 st / 2 nd Line Support Engineer will receive training and annual performance reviews. Essential skills - 1 st / 2 nd Line Support Engineer: Active Directory MS Teams Mobile Device support Imaging laptops Hardware Support Ticketing system experience Willing to learn Troubleshooting mindset Excellent customer service skills Desirable skills - 1st / 2nd Line Support Engineer: Azure Intune ServiceNow Certifications Professional services experience If you are keen to progress and work your way up the ladder within an organisation then please apply with a copy of your most up to date CV. IT Support / 1 st Line Support Engineer / 1 st / 2 nd Line Support Engineer / Helpdesk Engineer / Service Desk Engineer / Service Desk Analyst

Ready to move past have you tried turning it off and on again? If you ve done a solid year (or more) on an IT helpdesk and you re starting to feel boxed in rushed calls, endless handovers, no time to actually fix things this might be the step up you ve been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you re trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You ll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid 2 days per week), supporting users across the UK. The environment is busy but supportive, and you ll be exposed to real systems, real projects, and real responsibility. You ll be the first point of contact for internal users. You ll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You ll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you ll need: You don t need to know everything, but you do need the basics nailed: 12+ months experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You ll be joining an organisation that promotes from within when there s an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!

1st/2nd Line IT Support - Manchester Location: Manchester - On-site, 5 days per week We are seeking an experienced 1st/2nd Line IT Support Engineer to join our client-side IT team. This is a hands-on role, providing support to end-users across hardware, software, and network issues. You will work in-office 5 days a week, with excellent opportunities for career progression and training in both cloud and on-premise technologies. Key Responsibilities: Provide 1st and 2nd line support to end users, both remotely and on-site. Manage and resolve hardware, software, and network issues. Support Office 365, Exchange, and on-premise systems. Respond to and resolve tickets using the company's helpdesk system. Install, configure, and maintain IT equipment. Escalate complex issues to senior engineers as required. Maintain excellent communication with users, keeping them informed throughout the support process. Skills & Experience: Proven experience in a 1st/2nd line IT support or helpdesk role. Strong troubleshooting skills and ability to resolve issues efficiently. Experience with Office 365, Exchange, and on-premise environments. Confident with hardware installation, maintenance, and problem resolution. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Benefits: Excellent career progression and training opportunities Good holiday entitlement Interested? Please Click Apply Now! 1st/2nd Line IT Support - Manchester

Service Desk Team Leader A Service Desk Team Leader is required to manage IT support tickets, SLAs, engineers and client communication within a fast-paced technology consultancy. If you've also worked in the following roles, we'd also like to hear from you: IT Service Desk Team Leader, IT Support Team Leader, Helpdesk Team Leader, Technical Support Team Leader, IT Helpdesk Team Leader, IT Helpdesk Manager, Service Desk Supervisor, IT Support Supervisor, Help Desk Manager, Service Desk Coordinator, Helpdesk Supervisor, Service Desk Manager SALARY: £45,000 to £50,000 per annum + Benefits LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane EC1N) and 2 days from home JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Service Desk Team Leader to join a growing IT support team within a technology consultancy. As the Service Desk Team Leader you will act as the central hub for incoming support requests, ensuring tickets are prioritised, assigned, progressed and resolved in line with service level agreements. The Service Desk Team Leader will also support incident handling, client communication, reporting, process improvement and day-to-day team leadership, including coaching, performance reviews and escalation management. This role would suit someone organised, customer-focused and confident working in a fast-paced service desk environment where clear communication, accountability and service quality matter. DUTIES Your duties as the Service Desk Team Leader include: Ticket Management: Receive, prioritise and dispatch incoming service tickets to appropriate IT support personnel based on issue complexity, urgency, skillset and availability SLA Monitoring: Monitor ticket queues, engineer workloads and service level agreements to support timely resolution and effective client service Client Communication: Gather information from clients, provide clear updates and ensure queries and issues are addressed promptly and professionally Incident Handling: Manage and coordinate incidents according to established processes, including logging, tracking progress and maintaining communication with involved parties Engineer Coordination: Assign tickets, coordinate engineer calls and step in to provide immediate support when engineers are unavailable Reporting and Metrics: Produce reports on ticket status, trends and key performance indicators for management review Process Improvement: Identify areas for service delivery improvement and help implement practical solutions that enhance team performance Team Leadership: Act as an escalation point, coach junior staff, identify risks and support performance reviews, absence management and one-to-ones CANDIDATE REQUIREMENTS ESSENTIAL Bachelor's degree in Computer Science or a related field, or equivalent work experience Proven experience in a similar dispatcher or team leader role, preferably within an MSP Strong understanding of IT support processes and terminology Exceptional organisational skills and attention to detail Excellent communication and interpersonal skills, with a strong customer service focus Ability to build and maintain a culture of accountability and collaboration within the team Ability to multitask and prioritise effectively in a fast-paced environment Proficiency using helpdesk ticketing systems, including Fresh Service DESIRABLE Formal qualifications or training in management, leadership, coaching or mentoring Service Desk Institute or ITIL knowledge or certificate BENEFITS A role with influence in a growing part of the business Supportive team environment with space to grow Regular career progression 21 days holiday, increasing after 3 years of service, plus public holidays Birthday day off Private healthcare after probation 40% off gym membership Great pension scheme from day one Cycle to work scheme Eyecare vouchers Central location, next to a famous food market A friendly, inclusive, sustainable work environment Regular social events, including tech-infused minigolf and darts, pool, and more Electric car scheme after 2 years of service Recruitment referral scheme APPLY TODAY By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14954 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ

Ready to move past "have you tried turning it off and on again?" If you've done a solid year (or more) on an IT helpdesk and you're starting to feel boxed in - rushed calls, endless handovers, no time to actually fix things this might be the step up you've been waiting for. This is a 1st Line Support role inside a large, well-established enterprise organisation where you're trusted to own incidents, not just log them and also you get time to think, troubleshoot, and learn. You'll be part of a friendly, collaborative IT team based onsite in Hinckley (Hybrid - 2 days per week), supporting users across the UK. The environment is busy but supportive, and you'll be exposed to real systems, real projects, and real responsibility. You'll be the first point of contact for internal users. You'll: Log, prioritise, and troubleshoot a wide range of issues Support technologies across Azure Cloud, CISCO networking, telephony, M365, and much more Take more ownership of the calls you pick up, seeing issues through, not passing them off Escalate intelligently to 2nd and 3rd line when needed, working closely with senior engineers Deliver a genuinely high standard of service, aligned to SLAs You'll also get exposure to group-wide IT projects and access to internal progression to keep developing. What you'll need: You don't need to know everything, but you do need the basics nailed: 12+ months' experience in a busy IT Helpdesk / 1st Line Support role Confident communication and strong customer service skills Experience with Windows 10/11, Microsoft 365, Active Directory, MS Office A basic understanding of TCP/IP and networking ITIL awareness Why join? This is initially a 6 month rolling fixed term contract with the opportunity to transition to permanent. This is a role for someone who wants to grow, not stagnate. You'll be joining an organisation that promotes from within when there's an opportunity and gives junior support staff the space to develop into real technologists. Big Red Recruitment are working on the role exclusively and if you feel like this, is you then apply ASAP as we have interview slots available!

Overview If you're looking for a career that will help you stand out, join HSBC and fulfil your potential-whether you want a career that could take you to the top, or simply take you in an exciting new direction. HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We're currently seeking an experienced professional to join our UK Cybersecurity Team in the role of UK Cyber Business Integration Lead. You'll play a key part in supporting the UK cybersecurity control landscape to meet business needs and regulatory/compliance requirements. Working closely with UK Technology and Business teams, you'll help align cybersecurity strategy and delivery to UK requirements and achieve clear risk and control outcomes, while championing an automation and engineering-led approach to cyber. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. Responsibilities Act as a key cyber integration contact for the UK business/region, helping shape cyber priorities aligned to customer and growth strategy Consolidate UK cybersecurity requirements and contribute to annual planning and relevant global cyber initiatives Provide security input to UK initiatives from concept to launch, helping remove delivery roadblocks and supporting prioritisation of cyber effort Work with Architecture/Engineering and Delivery teams to embed secure-by-design outcomes (including support to M&A activity where required) Help maintain oversight of the risk profile, incidents and control effectiveness; contribute to risk forums and governance updates; track cyber issues to closure (e.g., audits/MSIIs) Support delivery of metrics/MI and risk-based reporting for committees and regulator-facing needs Requirements Commercially aware decision-maker: Uses business and market insight to spot emerging trends and translate them into practical plans and priorities for their area. Action-oriented leader who delivers through others: Works at pace, coordinates across teams, and supports an inclusive environment to deliver agreed outcomes. Influential and accountable in complexity: Builds alignment with stakeholders, raises and resolves issues constructively, and delivers reliably in ambiguous situations. Leadership experience: Demonstrated experience contributing to and delivering security strategy, leading programmes, and applying strong security risk methodologies and engineering practices. Governance, frameworks and certifications: Strong working knowledge of ISO/IEC 27001 and NIST, supported by a relevant degree (or equivalent experience) and one or more professional certifications (e.g., CISSP/CISM/CISA/CRISC) or progress towards them. Senior stakeholder communication and influence: Clear written and verbal communication skills, able to engage and influence senior stakeholders and explain security risk and control decisions in practical business terms. Willing to travel as needed. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .

Overview If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We're currently seeking an experienced professional to join our UK Cybersecurity Team in the role of UK Cyber Lead, Commercial Banking (CMB). You'll play a key part in supporting and enhancing cybersecurity across HSBC UK's CMB entities, helping the business grow securely within risk appetite in a fast-changing threat landscape. Reporting to the UK CMB Chief Information Security Officer (CISO), you'll work closely with technology and business stakeholders to strengthen risk and control standards, ensuring our cyber approach is engineering-led, pragmatic, and aligned to business objectives. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. Responsibilities Support delivery of the UK CMB cybersecurity strategy aligned to business goals and risk appetite, driving continuous improvement of controls, processes and security technologies with a strong customer focus. Manage cybersecurity risk, governance and compliance activities (NIST, ISO 27001, GDPR, FCA), coordinating audits/assessments, maintaining evidence and reporting for senior management, and supporting external engagement as required. Lead day-to-day stakeholder engagement, incident management and security culture initiatives, coordinating response to major incidents under UK CMB CISO direction, developing team capability, and contributing to policy, standards and awareness programmes. Qualifications Technical & Regulatory Experience: Practical engineering experience supporting the design and implementation of security controls and tooling (including exposure to AI-enabled solutions). Solid knowledge of cybersecurity, technology and risk management, with working familiarity of security frameworks (NIST, ISO 27001) and regulatory requirements (GDPR, FCA). Stakeholder Management: Experience working in complex, fast-paced environments, managing cybersecurity issues and coordinating with senior stakeholders, risk/compliance partners and (where required) supporting regulator-facing activities. Leadership: Demonstrated experience leading junior team members and delivering cybersecurity initiatives, improving control standards and contributing to function maturity and transformation outcomes. Commercially aware decision-maker: Uses business and market insight to spot emerging trends and translate them into practical plans and priorities for their area. Action-oriented leader who delivers through others: Works at pace, coordinates across teams, and supports an inclusive environment to deliver agreed outcomes. Influential and accountable in complexity: Builds alignment with stakeholders, raises and resolves issues constructively, and delivers reliably in ambiguous situations. Leadership experience: Demonstrated experience contributing to and delivering security strategy, leading teams and programmes, and applying strong security risk methodologies and engineering practices. Governance, frameworks and certifications: Strong working knowledge of ISO/IEC 27001 and NIST, supported by a relevant degree (or equivalent experience) and one or more professional certifications (e.g., CISSP/CISM/CISA/CRISC) or progress towards them. Senior stakeholder communication and influence: Clear written and verbal communication skills, able to engage and influence senior stakeholders and explain security risk and control decisions in practical business terms. Willingness to travel as required Benefits & Diversity Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Contact for accommodations If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .

Overview If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. We are currently seeking an experienced professional to join our team in the role of UK Cyber Business Integration Head. This is a permanent, full time role reporting to the UK CISO, supporting the UK Technology and Business teams. Responsibilities Lead cyber integration & strategy: Lead, develop and grow the UK Cyber integration team acting as the primary cyber integration contact, set cyber priorities aligned to customer and growth strategy, consolidate requirements and feed into annual planning and global cyber initiatives. Delivery oversight & transformation enablement: Provide security consultancy and oversight for UK initiatives end-to-end, remove delivery roadblocks, align cyber resources to business priorities, and partner with Architecture/Engineering and Delivery teams to embed secure-by-design thereby realising transformation benefits (including M&A support). Governance, risk & reporting: Maintain oversight of the risk profile, incidents and control effectiveness; represent Cyber in risk forums; track and drive closure of cyber issues (audits/MSIIs); and deliver metrics/MI and risk-based reporting to governance committees and regulators. Qualifications Commercially aware decision-maker: Uses business and market insight to spot emerging trends and translate them into practical plans and priorities for their area. Action-oriented leader who delivers through others: Works at pace, coordinates across teams, and supports an inclusive environment to deliver agreed outcomes. Influential and accountable in complexity: Builds alignment with stakeholders, raises and resolves issues constructively, and delivers reliably in ambiguous situations. Leadership experience: Demonstrated experience contributing to and delivering security strategy, leading teams and programmes, and applying strong security risk methodologies and engineering practices. Governance, frameworks and certifications: Strong working knowledge of ISO/IEC 27001 and NIST, supported by a relevant degree (or equivalent experience) and one or more professional certifications (e.g., CISSP/CISM/CISA/CRISC) or progress towards them. Senior stakeholder communication and influence: Clear written and verbal communication skills, able to engage and influence senior stakeholders and explain security risk and control decisions in practical business terms. Willing to travel as needed. Equal opportunity and accommodations Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via .

Overview If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package, including private healthcare for all UK-based employees, enhanced maternity and adoption pay, support when you return to work, and a contributory pension scheme with a generous employer contribution. Role We are currently seeking an experienced professional to join our team in the role of UK Cyber Technical Head. This is a permanent, full-time role reporting to the UK CISO, supporting the UK Technology and Business teams. Responsibilities Lead the UK Cybersecurity Technology function: Own security architecture and engineering across cloud, on-prem and hybrid platforms, ensuring controls are secure-by-design, automated where possible, and aligned to frameworks/standards (NIST/ISO 27001) and HSBC risk appetite. Run platform security and technical risk outcomes: Partner with platform owners and engineering teams to embed security through the full lifecycle, and provide technical leadership for threat detection, vulnerability management and incident response (including RCA and remediation). Build and represent a high-performing tech team: Develop and mentor security architects/engineers, drive continuous improvement and innovation, and act as a trusted advisor - translating technical risk into clear, actionable decisions for senior technical and non-technical stakeholders. Qualifications Commercially aware decision-maker: Uses business and market insight to spot emerging trends and translate them into practical plans and priorities for their area. Action-oriented leader who delivers through others: Works at pace, coordinates across teams, and supports an inclusive environment to deliver agreed outcomes. Influential and accountable in complexity: Builds alignment with stakeholders, raises and resolves issues constructively, and delivers reliably in ambiguous situations. Expert level experience in cybersecurity architecture/engineering and platform security in large, complex organisations (banking/financial services preferred). Degree in Computer Science/Engineering (or equivalent experience) plus relevant certifications (e.g., CISSP/CCSP, SABSA, AWS/Azure Security). Strong knowledge of NIST/ISO 27001, cloud and on-prem security, secure SDLC, and delivery of controls at scale across IAM, network, crypto and automation. Proven leadership of technical teams and cross-functional initiatives, with excellent stakeholder communication; willingness to travel as required. Diversity and Inclusion Being open to different points of view is important for our business and the communities we serve. HSBC is dedicated to creating diverse and inclusive workplaces-no matter gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions or neurodivergent candidates who meet the minimum criteria for the role. Accommodations If you have a need that requires accommodations or changes during the recruitment process, please contact our Recruitment Helpdesk via .

First Line Technical Support Engineer (Shift Patterns) Contract - Permanent Location: Chertsey, Surrey Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that pride themselves on delivering high-quality service levels? The Company Krome Technologies is a dynamic, people first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward thinking technology solutions. With passion, a high level of integrity along with proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands. Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join our 24x7 Support Team. Joining this technically strong, fun and dynamic team, you will be dealing with hands on problem fixing and troubleshooting across a variety of hardware and software matters. The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction. Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges. This role is based at our Head Office in Chertsey (Surrey) but may also involve secondments to client sites, so availability to travel to London and other client locations is required. The role includes shift patterns to cover our 24x7 helpdesk. The shift pattern is planned as a block of 4 days or 4 nights of work, followed by a block of 4 days of rest, alternating every two blocks between day and night shifts. A shift is 8.00am 8.00pm or 8.00pm 8.00am. Requirements 1 to 2 years of professional experience in a similar role OR a recent College / University graduate looking for a great first step on the career ladder within IT Experience with / or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange / Office 365, Antivirus software etc Some experience using a Ticketing system / working to SLA's will be advantageous Great communication skills (in person and via telephone) - excellent written and spoken English is essential Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments The successful candidate will be a punctual and thorough worker, with astute attention to detail Any IT qualifications will be an advantage but not essential Valid UK driving licence is essential Shift patterns will vary between 8.00am - 8.00pm or 8.00pm - 8.00am Monday to Friday with 2 hours break. The Package Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service) Employee Assistance Programme Electric Vehicle (EV) Salary Sacrifice Scheme Private Medical Insurance (applicable after 5 years' service) Learning and Development Programme, aimed to support Career Progression Monthly Employee Recognition Awards (Extra Days Holiday or Amazon Voucher Rewards) Long Service Recognition Awards for 5, 10, 15 years+ Complimentary Breakfast Available (8am - 9am Mon to Fri) Complimentary Tea/Coffee and Fresh Fruit Available All-day Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks Discounted Corporate Gym Membership Cycle to Work Scheme Shower Facilities Free Private Car Park Staff Break Out Room with Pool Table Regular Company Funded Social Events Company-Funded (Voluntary) Participation in our Charity Events Electric Vehicle Charging Points are available at our Chertsey Head Office Inclusion & Diversity Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status. Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Krome Technologies protects personal information online, please see the Krome Technologies Privacy Policy