Customer Support and Projects assistant

£20,000 – £23,000 Depending on experience Our client is a leading SAAS (Software as a Service) developer and provider of online survey and analysis software. They also offer solutions such as training, consultancy and project management to make sure customers get the best insights from the solutions provided. Staffbase has been appointed to recruit a Customer Support & Projects Assistant to work at their UK Branch based in Rugby. The Role: Our client is looking for a graduate who has completed their studies to join the team as Customer Support and Project Assistant. Responsibilities include but are not limited to:- Providing customer and end user support by phone and email and escalating complex problems to Technical Support. Liaising with head office support and programming staff to ensure best level of support all customers. Delivering high levels of customer service and swift problem resolution. Delivering user training mainly remotely but occasionally on site. Provide support to the Project Management team to ensure projects are delivered to scope, in budget and on time. Some sales related activities mainly existing customers and trials and from time to time new customers. General admin tasks as required by your direct line manager and in your role. The Candidate: Must be educated to degree level with a discipline in Business, IT or Marketing with Research methodologies. Experience/knowledge analysing data and preparing reports. Knowledge of managing market research projects from study design through final report would be advantageous. Ability to negotiate and influence. Strong communication skills at all levels. Excellent written and oral communication. Presentation skills will be required assist in writing complex reports and tenders applications. Self-motivated, organised, goal oriented, results driven and team player. Ability to interact with customers at all levels within the organisation. Attend occasional late night or early morning conference calls and willingness to travel Working hours: Monday to Friday 9am – 5pm