Desktop Support Engineer (Financial Services)/Windows 7

Financial Services (Banking) Desktop Support Engineer (Windows 7, XP, MS Office, Blackberry) is urgently required by our Global IT Outsourcing Client for a role based in London. The Desktop Support Engineer will join a team delivering premium user support services to a financial services client and the ideal candidate will have recent, extensive experience with a Global Bank. The successful candidate will be responsible for providing IT support services to premium users via floor walking and service desk. Individual will need to have recent premium (VIP) support and banking support experience. Responsibilities *Provide 1st/2nd line IT support to Premium User Support * Incident resolution via phone, service desk tools or direct desk side engagement with the customer. *Customer coaching. * Involvement in project implementation and moves and changes. *Support of Remote Working. *Maintain effective working relationships with other support teams, other Head Office areas and external service providers. *Identify potential technology improvements where possible and improvements in how technology can be used to support the business. *Participate in testing new applications and hardware as required. *Communicate effectively with key business users regarding day-to-day support. *Special requirements: Overall understanding of desktop services and the supporting infrastructure to be able to prioritise faults, estimate fix times. *Strong analytical skills to quickly assess situations, their impact and options for resolution. *Ability to work under pressure and deliver within limited timescales. *Strong interpersonal skills. *Good communication, both verbal and written. *Experience providing IT Support to customers at all levels Skills Mandatory: * Premium User Support experience (VIP Support) * MS Windows Support experience * Microsoft Office * Device Support - Blackberry/ Ipad etc * 2nd Line support level experience supporting a large user base * Recent and extensive experience with a Global Bank. This is an urgent requirement; please apply as soon as possible if you would like to be considered. Project People Ltd is acting as an Employment Business in relation to this vacancy