IT Helpdesk (1st Line support) - Active Directory

IT Helpdesk (1st Line support) - Active Directory Nottingham £10 per hour Role Our client has a contract position available for an IT Helpdesk Support Technician to provide first line IT helpdesk support. The successful candidate will need experience in user account creation and modification using Active Directory. Key Responsibilities - Respond to all incidents raised on the helpdesk - Manage all incidents to resolution, providing reliable and timely solutions - Record all faults and resolutions in line with SLAs - To provide regular updates to customers about issues/resolutions - Desktop support and PC rollout assistance - Manage backups and restore checks - Escalate incidents that cannot be fully resolved within SLAs - Work alongside incident managers to coordinate support activities Skills/Experience Required - Previous experience in a 1st/2nd line IT support capacity - Experience supporting MS Office applications - Windows 7 support experience - AD/Exchange support - Experience and maintaining PC and printer hardware - Strong troubleshooting skills - Excellent telephone manner and communication skills Please email your current CV through for initial consideration, stating your work availability, and expected rate. If your application matches the role`s requirements, you will receive a phone call from one of our consultants who will discuss the opportunity in more detail with you, and be happy to answer your questions about the role. We always endeavour to respond to each unsuitable application, however, due to current high volumes of applications it is not always possible to achieve this. Thank you for your understanding. Syntax Consultancy Ltd operates as an Employment Business and Agency