2nd Line Analyst

2nd Line IT Service Desk Analyst 2nd Line IT Service Desk Analyst is required by our client based in London on a permanent basis to provide 2nd line troubleshooting support to users over the phone, via email and deskside. Our client is looking for an experienced 2nd Line Support Analyst who is able to hit the ground running and who possesses excellent analytical and problem solving skills and an who has a proven background of supporting the following technologies; Exchange 2010/2013, Windows 7, Windows Server 2003/2008, Networking (DNS,DHCP,TCP/IP), VMware, PowerShell Scripting, IIS and ideally some experience with IP Telephony, Salesforce CRM, Linux, VLANs and VPN. In addition to having the ability to troubleshoot and provide technical support to the listed technologies our client has also asked that candidates have hands on experience with Exchange Migrations in particular, migrations to O365. Example duties include but aren’t limited to; Day to Day Troubleshooting, Fault Finding and the diagnosing and resolution of issues, Project Work, New User Setup / Removals, Laptop/PC Setup, Software Installation, Security Monitoring and Upgrades, Asset Log and Tracking of Hardware and Equipment, Mentoring, Training as well as working on non-critical tasks such as Permission Requests, Backup & Restores etc. Candidates wishing to apply for this position will have experience of working in a fast paced environment, where you have had to take ownership of issues spread across a variety of systems and platforms. Our client works to the Agile methodology therefore, candidates applying should be ‘advocates’ for this way of working and promote this to the wider business. You will have excellent communications skills (both written and verbal) as this is a customer facing positions and you will be the face of IT. There is also a need for the successful candidate to create and update user documentation as well as provide basic training to users