Service Desk Analyst

Support Desk (24/7) Maidenhead Responsibilities This is an exciting opportunity for you if you are as passionate about customer service as you are technology. Our Client provides extensive IT Solutions to both Private and Public sector clients from our Operations Centre. We are looking for talented individuals to become a part of our ongoing success. A friendly personality that you are able to convey over the phone is essential as you will be the first person our clients call when their system isn't working as it should be. In this role you will be primarily responsible for investigating support issues and escalating when necessary by logging a ticket and assigning to the correct team. You will get involved in exciting technologies such as Networking, Security, Microsoft and Storage & Virtualisation. As expected on any support desk it can be challenging but is also extremely rewarding when you see the issue through to resolution. You will be required to work as part of a Shift Rota which is 4 day shifts x 7am until 7pm and then 4 days off and then 4 night shifts from 7pm until 7am with another 4 days off. You will be getting involved in, but not be limited to: * Proactive Remote Management of customer core infrastructures * Supporting Data Centre Hosting & Cloud Services * Supporting Security Services * Supporting Telephone support services * Working with 3rd party partners to aid in the resolution of incidents Requirements * Excellent customer service skills * Strong literacy skills for documentation and technical processes * Have a good understanding of PC Hardware and IT infrastructure * Microsoft (some experience in Windows7, Office 2007/2010, Windows Networking, 2008 Active Directory and Exchange Server 2007/2010 administration) * Basic Networking & Security Skills Nice to Have? * Virtualisation skills * Basic Storage/SAN skills * Citrix XenApp 5 * VMware ESXi 4, vSphere 4 * Exposure to Monitoring Technologies * SQL exposure * PowerShell usage-basic scripting * SAN storage technologies * CISCO IP Telephony * ITIL v3 Foundation Project People Ltd is acting as an Employment Agency in relation to this vacancy