Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
16/07/2026
Full time
Overview
We are seeking a proactive and customer-focused 2nd Line IT Support Engineer to join our growing IT team supporting schools across an Academy Trust based in and around Uttoxeter.
The successful candidate will provide day-to-day technical support to staff and students across multiple school sites, acting as an escalation point for First Line Support and helping to maintain reliable, secure and effective IT services.
This is a hands-on role suited to an experienced school IT technician looking to develop their skills within a supportive team environment.
Key Responsibilities
Technical Support
Act as an escalation point for incidents and service requests passed from First Line Support.
Diagnose and resolve issues relating to Windows devices, Microsoft 365, user accounts, printing, network connectivity and educational software.
Support staff and students with day-to-day IT issues both remotely and on-site.
Configure, deploy and maintain laptops, desktops, tablets and peripheral devices.
Support classroom technology including interactive displays, projectors, audio-visual equipment and printing solutions.
Maintain accurate asset records and technical documentation.
Escalate complex infrastructure issues to senior members of the IT team when required.
Microsoft 365 Administration
Administer Microsoft 365 user accounts, licensing and permissions.
Manage Microsoft Entra ID user accounts and security groups.
Support Exchange Online, Teams, OneDrive and SharePoint.
Assist with onboarding and offboarding staff through joiner, mover and leaver processes.
Support Microsoft Intune device management activities.
Assist with implementation of security and compliance policies.
Networking Support
Troubleshoot wired and wireless network issues.
Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
Assist with network documentation and monitoring.
Liaise with third-party suppliers where appropriate.
Education Technology Support
Support Management Information Systems (MIS) and associated educational software.
Provide support during examination periods and key school events.
Maintain classroom and curriculum technology.
Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.
Team Working
Work collaboratively with colleagues across all Trust schools.
Provide excellent customer service to teaching and support staff.
Contribute to continuous improvement of IT services.
Share knowledge and best practice with other members of the IT team.
Participate in team meetings, training and professional development activities.
Essential Requirements
Experience
Previous experience working within a school, academy trust or educational environment.
Minimum two years' experience in an IT support role.
Experience supporting Microsoft 365 environments.
Experience troubleshooting Windows 10 and Windows 11 devices.
Experience supporting printers, classroom technology and educational systems.
Experience using an IT service desk or ticket management system.
Technical Knowledge
Microsoft 365 administration.
Microsoft Entra ID user management.
Windows 11 / Windows Server
Active Directory administration.
Basic networking including:
TCP/IP
DNS
DHCP
VLAN concepts
Wireless networking
Device deployment and management.
Personal Skills
Excellent problem-solving ability.
Strong communication and customer service skills.
Ability to manage competing priorities.
Professional and approachable manner.
Commitment to safeguarding and data security.
Full UK driving licence and access to a vehicle.
Desirable Requirements
Microsoft 365 Fundamentals (MS-900).
Microsoft Endpoint Administrator Associate (MD-102).
CompTIA Network+.
Cisco CCNA.
Experience with Microsoft Intune.
Experience with SharePoint administration.
Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
PowerShell knowledge.
Working Arrangements
Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
Location: Academy Trust schools based in and around Uttoxeter
Contract: Full Time, Full Year
Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
DBS Check: Enhanced DBS required
Why Join Us?
Varied role across multiple schools.
Supportive and collaborative IT team.
Investment in training and certification.
Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
Standard Trust pension scheme.
25 days annual leave plus bank holidays.
Laptop provided.
Varied work with opportunities to learn new skills.
Meaningful work supporting education and improving outcomes for young people.
How to Apply
To apply, please email your CV to hello@evolveitsupport.co.uk.
LA International Computer Consultants Ltd
Farnborough, Hampshire
ServiceNow Technical Consultant (ITSM/ITOM) We are seeking an experienced ServiceNow Technical Consultant with strong platform build and integration expertise to support the delivery of enterprise-scale ITSM and ITOM implementations. The successful candidate will be responsible for designing, configuring, developing, and supporting ServiceNow solutions aligned to business and operational requirements. Key Responsibilities Platform Administration & Governance * Administer and maintain the ServiceNow platform across development, test, and production environments * Manage user accounts, groups, roles, and access controls * Configure and maintain platform security, including ACLs and role-based access control (RBAC) * Support instance governance, upgrade planning, patching, cloning, and release management activities * Monitor platform health, performance, and compliance with organisational standards Platform Configuration & Development * Configure and customise core ServiceNow modules, particularly ITSM and ITOM * Design and develop workflows, Flow Designer automations, business rules, client scripts, UI policies, and notifications * Perform UI customisation using Service Portal, Workspace, forms, related lists, and catalog items * Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server, and third-party connectors * Support CMDB design, discovery, event management, and service mapping activities where applicable * Produce scalable and maintainable technical solutions aligned to platform best practices Implementation & Delivery * Work collaboratively with solution architects, business analysts, project managers, and stakeholders throughout the implementation life cycle * Translate functional and technical requirements into ServiceNow solutions * Participate in sprint planning, technical design workshops, and code reviews * Support testing activities including SIT, UAT, regression, and defect resolution * Contribute to deployment planning and post-go-live support # Documentation & Best Practice * Produce and maintain technical documentation, configuration records, and knowledge articles * Ensure developments align with ServiceNow development standards and governance processes * Provide technical guidance and mentoring to junior developers or administrators where required Required Skills & Experience * Proven experience delivering ServiceNow ITSM and/or ITOM implementations * Strong hands-on experience with: o Platform administration and configuration o Workflow development and Flow Designer o Business Rules, Client Scripts, UI Policies, and ACLs o RBAC and security configuration o Service Catalog and request workflows o Integration development using REST/SOAP APIs and IntegrationHub * Experience with CMDB, Discovery, Event Management, or Service Mapping is highly desirable * Strong understanding of ServiceNow platform architecture and best practices * Experience working in Agile delivery environments * Ability to troubleshoot complex technical issues across integrations and platform functionality Mandatory Certifications Candidates must hold the following current certifications from ServiceNow: * Certified System Administrator (CSA) * Certified Implementation Specialist - IT Service Management (CIS-ITSM) Desirable Certifications * Certified Application Developer (CAD) * Certified Implementation Specialist - Discovery * Certified Implementation Specialist - Event Management * Certified Implementation Specialist - Service Mapping Personal Attributes * Strong problem-solving and analytical skills * Excellent stakeholder communication and collaboration abilities * Ability to work independently and within cross-functional teams * Detail-oriented with a focus on quality and maintainability * Proactive approach to continuous improvement and platform optimisation Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
22/07/2026
Contractor
ServiceNow Technical Consultant (ITSM/ITOM) We are seeking an experienced ServiceNow Technical Consultant with strong platform build and integration expertise to support the delivery of enterprise-scale ITSM and ITOM implementations. The successful candidate will be responsible for designing, configuring, developing, and supporting ServiceNow solutions aligned to business and operational requirements. Key Responsibilities Platform Administration & Governance * Administer and maintain the ServiceNow platform across development, test, and production environments * Manage user accounts, groups, roles, and access controls * Configure and maintain platform security, including ACLs and role-based access control (RBAC) * Support instance governance, upgrade planning, patching, cloning, and release management activities * Monitor platform health, performance, and compliance with organisational standards Platform Configuration & Development * Configure and customise core ServiceNow modules, particularly ITSM and ITOM * Design and develop workflows, Flow Designer automations, business rules, client scripts, UI policies, and notifications * Perform UI customisation using Service Portal, Workspace, forms, related lists, and catalog items * Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server, and third-party connectors * Support CMDB design, discovery, event management, and service mapping activities where applicable * Produce scalable and maintainable technical solutions aligned to platform best practices Implementation & Delivery * Work collaboratively with solution architects, business analysts, project managers, and stakeholders throughout the implementation life cycle * Translate functional and technical requirements into ServiceNow solutions * Participate in sprint planning, technical design workshops, and code reviews * Support testing activities including SIT, UAT, regression, and defect resolution * Contribute to deployment planning and post-go-live support # Documentation & Best Practice * Produce and maintain technical documentation, configuration records, and knowledge articles * Ensure developments align with ServiceNow development standards and governance processes * Provide technical guidance and mentoring to junior developers or administrators where required Required Skills & Experience * Proven experience delivering ServiceNow ITSM and/or ITOM implementations * Strong hands-on experience with: o Platform administration and configuration o Workflow development and Flow Designer o Business Rules, Client Scripts, UI Policies, and ACLs o RBAC and security configuration o Service Catalog and request workflows o Integration development using REST/SOAP APIs and IntegrationHub * Experience with CMDB, Discovery, Event Management, or Service Mapping is highly desirable * Strong understanding of ServiceNow platform architecture and best practices * Experience working in Agile delivery environments * Ability to troubleshoot complex technical issues across integrations and platform functionality Mandatory Certifications Candidates must hold the following current certifications from ServiceNow: * Certified System Administrator (CSA) * Certified Implementation Specialist - IT Service Management (CIS-ITSM) Desirable Certifications * Certified Application Developer (CAD) * Certified Implementation Specialist - Discovery * Certified Implementation Specialist - Event Management * Certified Implementation Specialist - Service Mapping Personal Attributes * Strong problem-solving and analytical skills * Excellent stakeholder communication and collaboration abilities * Ability to work independently and within cross-functional teams * Detail-oriented with a focus on quality and maintainability * Proactive approach to continuous improvement and platform optimisation Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 10 weeks. LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance. An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
ServiceNow Administrator Location: Manchester | Working Pattern: Hybrid (2 days per week onsite) | Salary: £45,000 - £50,000 | Benefits: Comprehensive package An exciting opportunity has arisen for a skilled ServiceNow Administrator to join a large, international professional services organisation. This role will play a key part in supporting and enhancing a growing ServiceNow environment, helping to drive both ongoing operational excellence and wider platform development initiatives. Working within a collaborative and forward thinking technology team, you will take ownership of the administration, configuration, optimisation and support of the ServiceNow platform while engaging with stakeholders across the business. Company Overview Our client is a well established international organisation with a strong reputation for delivering high quality professional services across multiple regions. The business invests heavily in technology, innovation and employee development, offering excellent long term career opportunities. Why Join Opportunity to support and develop a business critical ServiceNow platform Exposure to large scale technology projects and transformation initiatives Collaborative environment with excellent career development prospects Flexible and modern approach to hybrid working Responsibilities Administer, maintain and optimise the ServiceNow platform, ensuring stability, security and performance Act as a trusted ServiceNow SME, promoting adoption and best practice across the business Configure and enhance key modules including Incident, Problem, Change, Service Request, Knowledge, Service Catalogue and CMDB Manage users, groups, permissions and data quality across the platform Investigate and resolve platform issues, escalating where appropriate to external support partners Support integrations between ServiceNow and third party applications Coordinate platform upgrades, releases and change activities Produce and maintain technical documentation, workflows and operational procedures Create reports, dashboards, notifications and user communications while supporting training initiatives Requirements Proven experience administering and configuring ServiceNow environments Strong understanding of ServiceNow platform capabilities and best practices Experience working with modules such as ITSM and other enterprise workflows Excellent troubleshooting, analytical and problem-solving skills Solid understanding of IT service management principles and ITIL frameworks Ability to communicate effectively with technical and non-technical stakeholders Self-motivated with strong organisational and prioritisation skills Desirable Experience Exposure to ServiceNow areas such as IT Operations, HR, Workplace Services or Legal Service Delivery Experience supporting a ServiceNow greenfield implementation or major platform rollout ServiceNow certifications such as Certified System Administrator or Implementation Specialist ITIL Foundation certification Experience within a professional services, legal or regulated environment This is an excellent opportunity for a ServiceNow Administrator seeking a role within a global organisation where technology plays a central role in business success. We welcome applicants from all backgrounds. Our client is an equal opportunities employer. At Xpertise, we keep things human. Your application will always be reviewed by a real person. We do not rely on AI or automated screening tools. Every candidate receives fair, considered attention from our team. Right to work in the UK is required for this role.
22/07/2026
Full time
ServiceNow Administrator Location: Manchester | Working Pattern: Hybrid (2 days per week onsite) | Salary: £45,000 - £50,000 | Benefits: Comprehensive package An exciting opportunity has arisen for a skilled ServiceNow Administrator to join a large, international professional services organisation. This role will play a key part in supporting and enhancing a growing ServiceNow environment, helping to drive both ongoing operational excellence and wider platform development initiatives. Working within a collaborative and forward thinking technology team, you will take ownership of the administration, configuration, optimisation and support of the ServiceNow platform while engaging with stakeholders across the business. Company Overview Our client is a well established international organisation with a strong reputation for delivering high quality professional services across multiple regions. The business invests heavily in technology, innovation and employee development, offering excellent long term career opportunities. Why Join Opportunity to support and develop a business critical ServiceNow platform Exposure to large scale technology projects and transformation initiatives Collaborative environment with excellent career development prospects Flexible and modern approach to hybrid working Responsibilities Administer, maintain and optimise the ServiceNow platform, ensuring stability, security and performance Act as a trusted ServiceNow SME, promoting adoption and best practice across the business Configure and enhance key modules including Incident, Problem, Change, Service Request, Knowledge, Service Catalogue and CMDB Manage users, groups, permissions and data quality across the platform Investigate and resolve platform issues, escalating where appropriate to external support partners Support integrations between ServiceNow and third party applications Coordinate platform upgrades, releases and change activities Produce and maintain technical documentation, workflows and operational procedures Create reports, dashboards, notifications and user communications while supporting training initiatives Requirements Proven experience administering and configuring ServiceNow environments Strong understanding of ServiceNow platform capabilities and best practices Experience working with modules such as ITSM and other enterprise workflows Excellent troubleshooting, analytical and problem-solving skills Solid understanding of IT service management principles and ITIL frameworks Ability to communicate effectively with technical and non-technical stakeholders Self-motivated with strong organisational and prioritisation skills Desirable Experience Exposure to ServiceNow areas such as IT Operations, HR, Workplace Services or Legal Service Delivery Experience supporting a ServiceNow greenfield implementation or major platform rollout ServiceNow certifications such as Certified System Administrator or Implementation Specialist ITIL Foundation certification Experience within a professional services, legal or regulated environment This is an excellent opportunity for a ServiceNow Administrator seeking a role within a global organisation where technology plays a central role in business success. We welcome applicants from all backgrounds. Our client is an equal opportunities employer. At Xpertise, we keep things human. Your application will always be reviewed by a real person. We do not rely on AI or automated screening tools. Every candidate receives fair, considered attention from our team. Right to work in the UK is required for this role.
Title: Automation Engineer - PI HistorianLocation: Billingham, UKWe're seeking an experienced Automation Engineer to own, develop, and maintain our site AVEVA PI data historian ecosystem. You'll be the site SME for PI-integrating legacy process control systems and manufacturing equipment, enabling near real-time data availability, and helping teams transform raw data into meaningful insights for operations, quality, and leadership.What you'll doAct as the site PI System Administrator/SME-deploy, configure, and sustain AVEVA PI to ensure reliability, integrity, and availability.Manage maintenance and keep systems in a validated state aligned with site procedures, GMP, and GAMP expectations.Integrate data from control systems (e.g., Emerson DeltaV, Siemens) and manufacturing equipment; define optimal data acquisition strategies.Partner with Automation and Manufacturing to improve data availability, contextualization, and usability across the business.Develop and support PI Vision displays and coach users on effective data retrieval and visualization.Lead/own quality records including deviations, CAPAs, and effectiveness checks.Provide front-line technical support and prioritize issues and project deliverables with a high degree of autonomy.What you'll bring Minimum qualifications:HND (or equivalent, e.g., time-served apprenticeship) in EC&I or IT AND 7+ years in a front-line delivery role serving the Life Sciences industry.5+ years hands-on configuring and administering AVEVA PI Historian systems.Strong experience integrating manufacturing data and implementing contextualization/presentation solutions.Solid understanding of DCS/PLC environments (preference for Emerson DeltaV and Siemens).Knowledge of batch processing and ISA-88.Experience maintaining software in regulated environments (GMP/GAMP), ideally bio/pharma.Ability to perform admin tasks in automation systems (e.g., DeltaV, PI, Infobatch).Why join usMake a measurable impact by enabling data-driven decisions across a highly regulated manufacturing site.Work with modern automation tech and shape best practices, standards, and data models.Collaborate with a supportive, expert Automation team and cross-functional partners.Competitive salary, with 35 days holiday (Not including Public Holidays), annual incentive plan and up earn up to 21% on your pensionWe are committed to equal opportunities in hiring, promotion, compensation, benefits, and training-regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national or social origin, disability, or veteran status.
22/07/2026
Full time
Title: Automation Engineer - PI HistorianLocation: Billingham, UKWe're seeking an experienced Automation Engineer to own, develop, and maintain our site AVEVA PI data historian ecosystem. You'll be the site SME for PI-integrating legacy process control systems and manufacturing equipment, enabling near real-time data availability, and helping teams transform raw data into meaningful insights for operations, quality, and leadership.What you'll doAct as the site PI System Administrator/SME-deploy, configure, and sustain AVEVA PI to ensure reliability, integrity, and availability.Manage maintenance and keep systems in a validated state aligned with site procedures, GMP, and GAMP expectations.Integrate data from control systems (e.g., Emerson DeltaV, Siemens) and manufacturing equipment; define optimal data acquisition strategies.Partner with Automation and Manufacturing to improve data availability, contextualization, and usability across the business.Develop and support PI Vision displays and coach users on effective data retrieval and visualization.Lead/own quality records including deviations, CAPAs, and effectiveness checks.Provide front-line technical support and prioritize issues and project deliverables with a high degree of autonomy.What you'll bring Minimum qualifications:HND (or equivalent, e.g., time-served apprenticeship) in EC&I or IT AND 7+ years in a front-line delivery role serving the Life Sciences industry.5+ years hands-on configuring and administering AVEVA PI Historian systems.Strong experience integrating manufacturing data and implementing contextualization/presentation solutions.Solid understanding of DCS/PLC environments (preference for Emerson DeltaV and Siemens).Knowledge of batch processing and ISA-88.Experience maintaining software in regulated environments (GMP/GAMP), ideally bio/pharma.Ability to perform admin tasks in automation systems (e.g., DeltaV, PI, Infobatch).Why join usMake a measurable impact by enabling data-driven decisions across a highly regulated manufacturing site.Work with modern automation tech and shape best practices, standards, and data models.Collaborate with a supportive, expert Automation team and cross-functional partners.Competitive salary, with 35 days holiday (Not including Public Holidays), annual incentive plan and up earn up to 21% on your pensionWe are committed to equal opportunities in hiring, promotion, compensation, benefits, and training-regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national or social origin, disability, or veteran status.
About CFGI CFGI is a global consulting firm that helps organisations navigate complex business challenges with confidence. With a strong presence in the UK, we partner with companies across industries to deliver best-in-class advisory services in accounting, risk, cyber security, technology, and business transformation. We pride ourselves on combining technical expertise with a practical, hands on approach, helping our clients strengthen resilience, meet regulatory requirements, and stay ahead in an increasingly digital and risk driven landscape. Technical and Domain Experience Conduct cybersecurity maturity and risk assessment and for clients. Practical experience implementing security controls, in areas such as MDR, IAM, Network Security, Cloud Deployments. Advise clients on cybersecurity strategy, metrics and reporting for various levels of stakeholders, including Audit Committees and Board of Directors. Build risk management practices for clients, including policies, procedures, Risk Register, etc. Previous experience as a systems administrator, systems engineer, or security analyst. Understanding of operating system hardening principles, network design principles, and systems security. Guide clients in establishing cybersecurity policies, standards, and procedures. Manage cybersecurity training & awareness services for clients from design to implementation. Understanding of security analysis, security events, and penetration testing. Soft Skills Strong interpersonal and communication skills; experience with cross cultural communications. Calmness and clarity of thought under pressure and ability to maintain positive attitude. Agile and flexible, capable of dealing with ambiguity, and confronting challenges and opportunities with speed, endurance, and decisiveness. Confidence to manage upwards, provide forward thinking ideas and actively participate in improving CFGI's cyber offering. Technical Qualifications and Certifications Industry certifications are preferred, but not required: CISSP, CISM, etc. Technology specific qualifications in technology or security solutions. Experience Whilst we will judge the quality of candidates not their time served in the industry, a good gauge for this role would be around 5 years' experience in technology and security related fields. Your experience does not have to be purely cyber security consulting. We believe individuals with practical skillsets from in house roles, broader technology management or GRC, for example, would be well placed in our team. We know great candidates bring a mix of skills and experiences, you don't need to have done everything listed in this job description to apply.
22/07/2026
Full time
About CFGI CFGI is a global consulting firm that helps organisations navigate complex business challenges with confidence. With a strong presence in the UK, we partner with companies across industries to deliver best-in-class advisory services in accounting, risk, cyber security, technology, and business transformation. We pride ourselves on combining technical expertise with a practical, hands on approach, helping our clients strengthen resilience, meet regulatory requirements, and stay ahead in an increasingly digital and risk driven landscape. Technical and Domain Experience Conduct cybersecurity maturity and risk assessment and for clients. Practical experience implementing security controls, in areas such as MDR, IAM, Network Security, Cloud Deployments. Advise clients on cybersecurity strategy, metrics and reporting for various levels of stakeholders, including Audit Committees and Board of Directors. Build risk management practices for clients, including policies, procedures, Risk Register, etc. Previous experience as a systems administrator, systems engineer, or security analyst. Understanding of operating system hardening principles, network design principles, and systems security. Guide clients in establishing cybersecurity policies, standards, and procedures. Manage cybersecurity training & awareness services for clients from design to implementation. Understanding of security analysis, security events, and penetration testing. Soft Skills Strong interpersonal and communication skills; experience with cross cultural communications. Calmness and clarity of thought under pressure and ability to maintain positive attitude. Agile and flexible, capable of dealing with ambiguity, and confronting challenges and opportunities with speed, endurance, and decisiveness. Confidence to manage upwards, provide forward thinking ideas and actively participate in improving CFGI's cyber offering. Technical Qualifications and Certifications Industry certifications are preferred, but not required: CISSP, CISM, etc. Technology specific qualifications in technology or security solutions. Experience Whilst we will judge the quality of candidates not their time served in the industry, a good gauge for this role would be around 5 years' experience in technology and security related fields. Your experience does not have to be purely cyber security consulting. We believe individuals with practical skillsets from in house roles, broader technology management or GRC, for example, would be well placed in our team. We know great candidates bring a mix of skills and experiences, you don't need to have done everything listed in this job description to apply.
User Researcher (CGI) Shape evidence led digital services that improve outcomes for users, organisations, and communities. Work within multidisciplinary teams (design, product, technology) to uncover user needs, influence decision making, and support the delivery of inclusive and impactful digital services. Conduct user research studies and interpret findings. Translate insights into design recommendations. Collaborate with stakeholders to inform product strategy. Service Designer (CGI) Help design user centred services that solve real world challenges and deliver meaningful outcomes for citizens and organisations. Co create intuitive and accessible service designs. Facilitate design workshops with multidisciplinary teams. Advise on user experience and accessibility standards. Senior Service Designer (CGI) Play a key role in shaping user centred, end to end services that meet real world needs and deliver measurable value. Lead service design initiatives and influence organisational change. Mentor less experienced designers. Drive innovative solutions across the service lifecycle. Interaction Designer (CGI) Design intuitive, accessible, and user centred government services that improve how people interact with critical public sector systems. Transform research insights into high fidelity digital experiences. Ensure compliance with government accessibility best practices. Advise on interaction design strategy. Solutions Architect Designer (Telecoms Company) Design and implement systems architecture that meets business needs and incorporates emerging technologies. Develop functional specifications and architecture models. Lead multi platform solution delivery. Maintain Enterprise Architecture documentation. Data Scientist - Energy (Telecoms Company) Drive development and delivery of solutions that strengthen electricity network performance and resilience. Collaborate with Distribution Network Operators to identify operational challenges. Build models and algorithms to support decision making. Engage with universities and research partners. Technical Architect (LA International) Design and produce architectural artefacts for end to end solutions, supporting delivery and implementation. Create high level to detailed solution architecture. Guide product groups in architecture governance. Review and assure quality of artefacts delivered by suppliers. Linux Systems Administrator (Rise Technical Recruitment) Maintain, automate, and optimise Linux based systems underpinning a cloud hosted SaaS platform. Administer Ubuntu and Debian environments. On call incident response and system optimisation. Automate provisioning and deployments using Ansible.
22/07/2026
Full time
User Researcher (CGI) Shape evidence led digital services that improve outcomes for users, organisations, and communities. Work within multidisciplinary teams (design, product, technology) to uncover user needs, influence decision making, and support the delivery of inclusive and impactful digital services. Conduct user research studies and interpret findings. Translate insights into design recommendations. Collaborate with stakeholders to inform product strategy. Service Designer (CGI) Help design user centred services that solve real world challenges and deliver meaningful outcomes for citizens and organisations. Co create intuitive and accessible service designs. Facilitate design workshops with multidisciplinary teams. Advise on user experience and accessibility standards. Senior Service Designer (CGI) Play a key role in shaping user centred, end to end services that meet real world needs and deliver measurable value. Lead service design initiatives and influence organisational change. Mentor less experienced designers. Drive innovative solutions across the service lifecycle. Interaction Designer (CGI) Design intuitive, accessible, and user centred government services that improve how people interact with critical public sector systems. Transform research insights into high fidelity digital experiences. Ensure compliance with government accessibility best practices. Advise on interaction design strategy. Solutions Architect Designer (Telecoms Company) Design and implement systems architecture that meets business needs and incorporates emerging technologies. Develop functional specifications and architecture models. Lead multi platform solution delivery. Maintain Enterprise Architecture documentation. Data Scientist - Energy (Telecoms Company) Drive development and delivery of solutions that strengthen electricity network performance and resilience. Collaborate with Distribution Network Operators to identify operational challenges. Build models and algorithms to support decision making. Engage with universities and research partners. Technical Architect (LA International) Design and produce architectural artefacts for end to end solutions, supporting delivery and implementation. Create high level to detailed solution architecture. Guide product groups in architecture governance. Review and assure quality of artefacts delivered by suppliers. Linux Systems Administrator (Rise Technical Recruitment) Maintain, automate, and optimise Linux based systems underpinning a cloud hosted SaaS platform. Administer Ubuntu and Debian environments. On call incident response and system optimisation. Automate provisioning and deployments using Ansible.
Introduction At IBM Consulting UK FutureNow, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You'll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you'll work on meaningful, high profile programmes that stretch your skills and accelerate your growth. We invest heavily in you supporting continuous learning, in demand skills development, and long term career progression. You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique. We offer: Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice. Your role and responsibilities IBM is seeking an experienced ServiceNow Developer with strong consulting skills to support projects within secure Public Sector and Defence environments. This role will focus on delivering expert ServiceNow development, configuration, and strategic advisory services, while working closely with clients to deliver secure and effective digital solutions. As a trusted consultant, you will play a key role in driving successful ServiceNow implementations, building strong stakeholder relationships, and helping organisations maximise the value of their IT service management capabilities in highly secure environments. Responsibilities Lead the development of tailored ServiceNow strategies, balancing value, effort, and alignment with ITIL best practices Provide technical expertise across ServiceNow development, configuration, and maintenance Prepare cost-benefit analyses and contribute to solution design, including effort estimation and costing Configure and support ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management Deliver client training and ongoing support to ensure successful adoption of the ServiceNow platform Collaborate with internal teams, stakeholders, and external partners to coordinate the deployment of secure ServiceNow solutions Work effectively within secure Public Sector or Defence environments, adhering to governance and security requirements Required technical and professional expertise ServiceNow Certified Architect, Certified System Administrator, or other relevant ServiceNow certifications are highly desirable Strong hands on experience in ServiceNow development, administration, configuration, and platform architecture Proven expertise in designing, developing, and customising ServiceNow solutions within complex enterprise environments Extensive technical knowledge across key ServiceNow capabilities including ITSM, ITOM, IRM, and HRSD Experience implementing scalable ServiceNow architectures, platform integrations, workflows, and automation aligned to best practices Strong understanding of ServiceNow platform governance, security, and operational support Demonstrated ability to lead technical solution design, platform enhancements, and continuous improvement initiatives Ability to work independently while managing multiple technical deliverables and project priorities Strong stakeholder engagement and communication skills, with the ability to work collaboratively across technical and non technical teams This role is subject to pre employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). Additional National Security Vetting (NSV) requirements may apply, including eligibility for Security Check (SC) or Developed Vetting (DV) clearance. Preferred technical and professional experience Technical Skills & Experience Strong ServiceNow development and consulting experience, including platform configuration, custom application development, scripting, integrations, and workflow automation Experience designing and delivering ServiceNow solutions aligned to business and operational requirements within enterprise environments Knowledge of ServiceNow integrations and supporting web technologies including REST/SOAP APIs, XML, HTML, JSON, and web services Understanding of technical infrastructure and security components relevant to ServiceNow deployments, including LDAP, SSL, SSO, VPN, and identity management integrations Experience working within Agile and Scrum delivery environments, collaborating closely with technical teams, stakeholders, and end users Familiarity with DevOps practices, CI/CD pipelines, automated deployment approaches, and ServiceNow development lifecycle management Understanding of cloud hosted enterprise environments and platforms such as AWS, Microsoft Azure, and Google Cloud Platform, particularly in relation to ServiceNow deployments and integrations Ability to provide technical consulting, platform guidance, and best practice recommendations across ServiceNow development and administration activities Desirable ServiceNow Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) - ITSM ServiceNow Certified Technical Architect (CTA) ServiceNow Certified Master Architect (CMA) IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
22/07/2026
Full time
Introduction At IBM Consulting UK FutureNow, you'll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You'll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you'll work on meaningful, high profile programmes that stretch your skills and accelerate your growth. We invest heavily in you supporting continuous learning, in demand skills development, and long term career progression. You'll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique. We offer: Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice. Your role and responsibilities IBM is seeking an experienced ServiceNow Developer with strong consulting skills to support projects within secure Public Sector and Defence environments. This role will focus on delivering expert ServiceNow development, configuration, and strategic advisory services, while working closely with clients to deliver secure and effective digital solutions. As a trusted consultant, you will play a key role in driving successful ServiceNow implementations, building strong stakeholder relationships, and helping organisations maximise the value of their IT service management capabilities in highly secure environments. Responsibilities Lead the development of tailored ServiceNow strategies, balancing value, effort, and alignment with ITIL best practices Provide technical expertise across ServiceNow development, configuration, and maintenance Prepare cost-benefit analyses and contribute to solution design, including effort estimation and costing Configure and support ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management Deliver client training and ongoing support to ensure successful adoption of the ServiceNow platform Collaborate with internal teams, stakeholders, and external partners to coordinate the deployment of secure ServiceNow solutions Work effectively within secure Public Sector or Defence environments, adhering to governance and security requirements Required technical and professional expertise ServiceNow Certified Architect, Certified System Administrator, or other relevant ServiceNow certifications are highly desirable Strong hands on experience in ServiceNow development, administration, configuration, and platform architecture Proven expertise in designing, developing, and customising ServiceNow solutions within complex enterprise environments Extensive technical knowledge across key ServiceNow capabilities including ITSM, ITOM, IRM, and HRSD Experience implementing scalable ServiceNow architectures, platform integrations, workflows, and automation aligned to best practices Strong understanding of ServiceNow platform governance, security, and operational support Demonstrated ability to lead technical solution design, platform enhancements, and continuous improvement initiatives Ability to work independently while managing multiple technical deliverables and project priorities Strong stakeholder engagement and communication skills, with the ability to work collaboratively across technical and non technical teams This role is subject to pre employment screening in line with the UK Government's Baseline Personnel Security Standard (BPSS). Additional National Security Vetting (NSV) requirements may apply, including eligibility for Security Check (SC) or Developed Vetting (DV) clearance. Preferred technical and professional experience Technical Skills & Experience Strong ServiceNow development and consulting experience, including platform configuration, custom application development, scripting, integrations, and workflow automation Experience designing and delivering ServiceNow solutions aligned to business and operational requirements within enterprise environments Knowledge of ServiceNow integrations and supporting web technologies including REST/SOAP APIs, XML, HTML, JSON, and web services Understanding of technical infrastructure and security components relevant to ServiceNow deployments, including LDAP, SSL, SSO, VPN, and identity management integrations Experience working within Agile and Scrum delivery environments, collaborating closely with technical teams, stakeholders, and end users Familiarity with DevOps practices, CI/CD pipelines, automated deployment approaches, and ServiceNow development lifecycle management Understanding of cloud hosted enterprise environments and platforms such as AWS, Microsoft Azure, and Google Cloud Platform, particularly in relation to ServiceNow deployments and integrations Ability to provide technical consulting, platform guidance, and best practice recommendations across ServiceNow development and administration activities Desirable ServiceNow Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist (CIS) - ITSM ServiceNow Certified Technical Architect (CTA) ServiceNow Certified Master Architect (CMA) IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
User Researcher (CGI) Shape evidence led digital services that improve outcomes for users, organisations, and communities. Work within multidisciplinary teams (design, product, technology) to uncover user needs, influence decision making, and support the delivery of inclusive and impactful digital services. Conduct user research studies and interpret findings. Translate insights into design recommendations. Collaborate with stakeholders to inform product strategy. Service Designer (CGI) Help design user centred services that solve real world challenges and deliver meaningful outcomes for citizens and organisations. Co create intuitive and accessible service designs. Facilitate design workshops with multidisciplinary teams. Advise on user experience and accessibility standards. Senior Service Designer (CGI) Play a key role in shaping user centred, end to end services that meet real world needs and deliver measurable value. Lead service design initiatives and influence organisational change. Mentor less experienced designers. Drive innovative solutions across the service lifecycle. Interaction Designer (CGI) Design intuitive, accessible, and user centred government services that improve how people interact with critical public sector systems. Transform research insights into high fidelity digital experiences. Ensure compliance with government accessibility best practices. Advise on interaction design strategy. Solutions Architect Designer (Telecoms Company) Design and implement systems architecture that meets business needs and incorporates emerging technologies. Develop functional specifications and architecture models. Lead multi platform solution delivery. Maintain Enterprise Architecture documentation. Data Scientist - Energy (Telecoms Company) Drive development and delivery of solutions that strengthen electricity network performance and resilience. Collaborate with Distribution Network Operators to identify operational challenges. Build models and algorithms to support decision making. Engage with universities and research partners. Technical Architect (LA International) Design and produce architectural artefacts for end to end solutions, supporting delivery and implementation. Create high level to detailed solution architecture. Guide product groups in architecture governance. Review and assure quality of artefacts delivered by suppliers. Linux Systems Administrator (Rise Technical Recruitment) Maintain, automate, and optimise Linux based systems underpinning a cloud hosted SaaS platform. Administer Ubuntu and Debian environments. On call incident response and system optimisation. Automate provisioning and deployments using Ansible.
22/07/2026
Full time
User Researcher (CGI) Shape evidence led digital services that improve outcomes for users, organisations, and communities. Work within multidisciplinary teams (design, product, technology) to uncover user needs, influence decision making, and support the delivery of inclusive and impactful digital services. Conduct user research studies and interpret findings. Translate insights into design recommendations. Collaborate with stakeholders to inform product strategy. Service Designer (CGI) Help design user centred services that solve real world challenges and deliver meaningful outcomes for citizens and organisations. Co create intuitive and accessible service designs. Facilitate design workshops with multidisciplinary teams. Advise on user experience and accessibility standards. Senior Service Designer (CGI) Play a key role in shaping user centred, end to end services that meet real world needs and deliver measurable value. Lead service design initiatives and influence organisational change. Mentor less experienced designers. Drive innovative solutions across the service lifecycle. Interaction Designer (CGI) Design intuitive, accessible, and user centred government services that improve how people interact with critical public sector systems. Transform research insights into high fidelity digital experiences. Ensure compliance with government accessibility best practices. Advise on interaction design strategy. Solutions Architect Designer (Telecoms Company) Design and implement systems architecture that meets business needs and incorporates emerging technologies. Develop functional specifications and architecture models. Lead multi platform solution delivery. Maintain Enterprise Architecture documentation. Data Scientist - Energy (Telecoms Company) Drive development and delivery of solutions that strengthen electricity network performance and resilience. Collaborate with Distribution Network Operators to identify operational challenges. Build models and algorithms to support decision making. Engage with universities and research partners. Technical Architect (LA International) Design and produce architectural artefacts for end to end solutions, supporting delivery and implementation. Create high level to detailed solution architecture. Guide product groups in architecture governance. Review and assure quality of artefacts delivered by suppliers. Linux Systems Administrator (Rise Technical Recruitment) Maintain, automate, and optimise Linux based systems underpinning a cloud hosted SaaS platform. Administer Ubuntu and Debian environments. On call incident response and system optimisation. Automate provisioning and deployments using Ansible.
About CFGI CFGI is a global consulting firm that helps organisations navigate complex business challenges with confidence. With a strong presence in the UK, we partner with companies across industries to deliver best-in-class advisory services in accounting, risk, cyber security, technology, and business transformation. We pride ourselves on combining technical expertise with a practical, hands on approach, helping our clients strengthen resilience, meet regulatory requirements, and stay ahead in an increasingly digital and risk driven landscape. Technical and Domain Experience Conduct cybersecurity maturity and risk assessment and for clients. Practical experience implementing security controls, in areas such as MDR, IAM, Network Security, Cloud Deployments. Advise clients on cybersecurity strategy, metrics and reporting for various levels of stakeholders, including Audit Committees and Board of Directors. Build risk management practices for clients, including policies, procedures, Risk Register, etc. Previous experience as a systems administrator, systems engineer, or security analyst. Understanding of operating system hardening principles, network design principles, and systems security. Guide clients in establishing cybersecurity policies, standards, and procedures. Manage cybersecurity training & awareness services for clients from design to implementation. Understanding of security analysis, security events, and penetration testing. Soft Skills Strong interpersonal and communication skills; experience with cross cultural communications. Calmness and clarity of thought under pressure and ability to maintain positive attitude. Agile and flexible, capable of dealing with ambiguity, and confronting challenges and opportunities with speed, endurance, and decisiveness. Confidence to manage upwards, provide forward thinking ideas and actively participate in improving CFGI's cyber offering. Technical Qualifications and Certifications Industry certifications are preferred, but not required: CISSP, CISM, etc. Technology specific qualifications in technology or security solutions. Experience Whilst we will judge the quality of candidates not their time served in the industry, a good gauge for this role would be around 5 years' experience in technology and security related fields. Your experience does not have to be purely cyber security consulting. We believe individuals with practical skillsets from in house roles, broader technology management or GRC, for example, would be well placed in our team. We know great candidates bring a mix of skills and experiences, you don't need to have done everything listed in this job description to apply.
22/07/2026
Full time
About CFGI CFGI is a global consulting firm that helps organisations navigate complex business challenges with confidence. With a strong presence in the UK, we partner with companies across industries to deliver best-in-class advisory services in accounting, risk, cyber security, technology, and business transformation. We pride ourselves on combining technical expertise with a practical, hands on approach, helping our clients strengthen resilience, meet regulatory requirements, and stay ahead in an increasingly digital and risk driven landscape. Technical and Domain Experience Conduct cybersecurity maturity and risk assessment and for clients. Practical experience implementing security controls, in areas such as MDR, IAM, Network Security, Cloud Deployments. Advise clients on cybersecurity strategy, metrics and reporting for various levels of stakeholders, including Audit Committees and Board of Directors. Build risk management practices for clients, including policies, procedures, Risk Register, etc. Previous experience as a systems administrator, systems engineer, or security analyst. Understanding of operating system hardening principles, network design principles, and systems security. Guide clients in establishing cybersecurity policies, standards, and procedures. Manage cybersecurity training & awareness services for clients from design to implementation. Understanding of security analysis, security events, and penetration testing. Soft Skills Strong interpersonal and communication skills; experience with cross cultural communications. Calmness and clarity of thought under pressure and ability to maintain positive attitude. Agile and flexible, capable of dealing with ambiguity, and confronting challenges and opportunities with speed, endurance, and decisiveness. Confidence to manage upwards, provide forward thinking ideas and actively participate in improving CFGI's cyber offering. Technical Qualifications and Certifications Industry certifications are preferred, but not required: CISSP, CISM, etc. Technology specific qualifications in technology or security solutions. Experience Whilst we will judge the quality of candidates not their time served in the industry, a good gauge for this role would be around 5 years' experience in technology and security related fields. Your experience does not have to be purely cyber security consulting. We believe individuals with practical skillsets from in house roles, broader technology management or GRC, for example, would be well placed in our team. We know great candidates bring a mix of skills and experiences, you don't need to have done everything listed in this job description to apply.
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life-whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Enterprise Specialist on the Product Support team, you'll partner closely with the Enterprise Support Manager to deliver and continuously improve our Enterprise Support experience, supporting Figma's most strategic customers with high-quality, reliable, and efficient support across complex use cases. You'll play a key role in building trust with customers and collaborating with internal partners such as Sales, Product, and Engineering, bringing technical expertise in working with Enterprise-level customers to diagnose issues, determine solutions, and anticipate customer impact - serving as a customer advocate while working cross-functionally to deliver an exceptional experience. This is a full time hybrid role that can be held from our London hub. What you'll do at Figma: Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries Interact with Figma customers daily via email, taking ownership over cases from start to resolution Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale We'd love to hear from you if you have: 3+ years' experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations Experience working with system administration for large end-user communities or guiding customers through complicated implementations Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions While it's not required, it's an added plus if you also have: Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics) At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
22/07/2026
Full time
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma's platform helps teams bring ideas to life-whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! As an Enterprise Specialist on the Product Support team, you'll partner closely with the Enterprise Support Manager to deliver and continuously improve our Enterprise Support experience, supporting Figma's most strategic customers with high-quality, reliable, and efficient support across complex use cases. You'll play a key role in building trust with customers and collaborating with internal partners such as Sales, Product, and Engineering, bringing technical expertise in working with Enterprise-level customers to diagnose issues, determine solutions, and anticipate customer impact - serving as a customer advocate while working cross-functionally to deliver an exceptional experience. This is a full time hybrid role that can be held from our London hub. What you'll do at Figma: Develop expertise of Figma's products and the journey of our customers, from Product Designers to Account Administrators, to accurately diagnose sophisticated inquiries Interact with Figma customers daily via email, taking ownership over cases from start to resolution Partner closely with Sales teams to guide large scale organizations through complex workspace configurations, acting quickly to address technical issues and ensuring successful account setup Operate as the voice of the customer, capturing both product and process gaps in the experience and presenting data-backed cases for new feature development and process automation Act as designated point of contact for high-risk escalations and issues, proactively engaging the appropriate partners, and owning communication through to solution Identify trends and communicate insights to our Product and Engineering teams to advocate for bug fixes, process improvements, and feature enhancements Engage in pilot programs and experimentation to identify efficient approaches for delivering fast and personalized interactions to meet performance expectations and customer commitments Recommend foundational tooling and processes in partnership with our Product Support Operations teams to ensure we are set up to scale We'd love to hear from you if you have: 3+ years' experience working in a Support environment for a technical SaaS product, ideally supporting Enterprise customers Experience troubleshooting SAML/SSO and SCIM configurations for large-scale organizations Experience working with system administration for large end-user communities or guiding customers through complicated implementations Experience in evaluating business impact of technical issues to drive cross functional alignment, prioritization, and timely resolutions While it's not required, it's an added plus if you also have: Skilled in using tools such as Adobe XD, Sketch, and/or Framer and a passion for UX/UI development Familiarity with or willingness to learn AI concepts (e.g., prompt refinement, natural language tools, generative AI, machine learning basics) At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.
GAQ327R188 Mission Databricks' Finance team is looking for an experienced and proactive global stock plan administrator to assist with the development and scaling of a world class equity program. The successful candidate will work with the Senior Manager of Stock Administration and be responsible for hands on, end to end administration of Databricks's global equity plans on Shareworks Private Market solution (including but not limited to options, RSUs and warrants). The ideal candidate will have at least 6 years of private and public company experience and be exceptionally organized, responsible, detail oriented, and resourceful. Responsibilities Administer the company's equity plans for all employees globally. Work closely with the internal tax and payroll team regarding global plan management, including tax withholding, compliance, and related matters. Process and manage all stock transactions for the global workforce and tax payments associated with each transaction. Provide a superior level of customer service to employees, management, and others. Support employee understanding of equity awards, and company programs, and policies by providing live and recorded presentations to new and existing employees. Assist the Stock Admin Manager in working with inside and outside counsel to monitor global compliance developments for our global stock plan. Perform data entry and manage daily and cyclical stock administration processes for grants, stock option exercises, terminations, and leaves using Shareworks private company platform. Understand and have working knowledge and experience in the application of accounting rules associated with stock based compensation (ASC 718). Prepare monthly reconciliations of option grants, exercises, RSU releases, grant cancellations, and outstanding share balances. Assist the Stock Admin Manager with global reporting requirements to ensure compliance with each jurisdiction's rules and regulations. Prepare custom reports and reconciliations to assist in the review of equity and transaction data. Assist in providing supporting documents for internal/external SOX auditors and respond accurately, thoroughly, and timely to requests for data. Perform other duties and ad hoc requests as requested. Maintain an effective partnership with internal Legal, Finance, Tax, Payroll, and PeopleOps. Qualifications 6+ years of relevant experience in the administration of global equity plans (ideally for both private and publicly traded U.S. companies). Bachelor's degree required, CEP Level III, or equivalent certification preferred/ minimum of CEP Level I required. Strong working knowledge of stock plans and various equity award types. General understanding of equity taxation. An expert in the use of Shareworks and Excel (pivot tables, V lookups). Track record of effectively collaborating with cross functional groups (e.g., Finance, Legal, Accounting, Payroll, HR). Demonstrated experience working directly with Shareworks and other major third party equity software systems and brokerage firms. Workday experience. Demonstrated analytical abilities and Excel skills. Benefits We offer comprehensive benefits and perks that meet the needs of all of our employees. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio economic status, veteran status, and other protected characteristics. Compliance If access to export controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
22/07/2026
Full time
GAQ327R188 Mission Databricks' Finance team is looking for an experienced and proactive global stock plan administrator to assist with the development and scaling of a world class equity program. The successful candidate will work with the Senior Manager of Stock Administration and be responsible for hands on, end to end administration of Databricks's global equity plans on Shareworks Private Market solution (including but not limited to options, RSUs and warrants). The ideal candidate will have at least 6 years of private and public company experience and be exceptionally organized, responsible, detail oriented, and resourceful. Responsibilities Administer the company's equity plans for all employees globally. Work closely with the internal tax and payroll team regarding global plan management, including tax withholding, compliance, and related matters. Process and manage all stock transactions for the global workforce and tax payments associated with each transaction. Provide a superior level of customer service to employees, management, and others. Support employee understanding of equity awards, and company programs, and policies by providing live and recorded presentations to new and existing employees. Assist the Stock Admin Manager in working with inside and outside counsel to monitor global compliance developments for our global stock plan. Perform data entry and manage daily and cyclical stock administration processes for grants, stock option exercises, terminations, and leaves using Shareworks private company platform. Understand and have working knowledge and experience in the application of accounting rules associated with stock based compensation (ASC 718). Prepare monthly reconciliations of option grants, exercises, RSU releases, grant cancellations, and outstanding share balances. Assist the Stock Admin Manager with global reporting requirements to ensure compliance with each jurisdiction's rules and regulations. Prepare custom reports and reconciliations to assist in the review of equity and transaction data. Assist in providing supporting documents for internal/external SOX auditors and respond accurately, thoroughly, and timely to requests for data. Perform other duties and ad hoc requests as requested. Maintain an effective partnership with internal Legal, Finance, Tax, Payroll, and PeopleOps. Qualifications 6+ years of relevant experience in the administration of global equity plans (ideally for both private and publicly traded U.S. companies). Bachelor's degree required, CEP Level III, or equivalent certification preferred/ minimum of CEP Level I required. Strong working knowledge of stock plans and various equity award types. General understanding of equity taxation. An expert in the use of Shareworks and Excel (pivot tables, V lookups). Track record of effectively collaborating with cross functional groups (e.g., Finance, Legal, Accounting, Payroll, HR). Demonstrated experience working directly with Shareworks and other major third party equity software systems and brokerage firms. Workday experience. Demonstrated analytical abilities and Excel skills. Benefits We offer comprehensive benefits and perks that meet the needs of all of our employees. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio economic status, veteran status, and other protected characteristics. Compliance If access to export controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide. CACI Ltd is an international data and technology consultancy with £154m turnover and 1200 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. CACI Ltd is a leading provider of information systems and marketing solutions and we are seeking a NetSuite Consultant to join our internal NetSuite support team within the Technology Department. This is an opportunity to join a dynamic and people-focused team in a central London location to continue the implementation and migration to NetSuite across a diverse company with almost 1500 staff. CACI Ltd has invested in NetSuite as its cloud business platform of choice, covering key business processes from sales, project management and financials as a replacement for the various Legacy systems following multiple company acquisitions. In this role, you will help us implement, enhance, and migrate existing CRM, ERP, SRP, and CASE business processes to NetSuite and integrate new acquisitions. You will need to possess excellent communication and collaboration skills, deliver functional workshops, configure forms, roles, searches, and reports, design and develop workflows, and provide day-to-day support. You will have plenty of opportunities to apply and develop your knowledge and experience integrating business units with disparate requirements. Reporting to the Applications and Projects Manager in the Technology department and working alongside our team of NetSuite developers and administrators, you will work with the various business units and closely with Finance to define needs, deliver solutions, resolve issues, and deliver ongoing training and support to embed change. The ideal candidate should have at least 3 years of hands-on NetSuite experience, be an out-of-the-box thinker, have a proactive approach, and love a challenge. Responsibilities Discover, design, and implement NetSuite (CRM, SRP, ERP and CASE) for new acquisitions and existing business unit processes. Review and enhance existing NetSuite processes. Perform data analysis, cleansing, mapping, importing, and migration using native NetSuite and third party applications. Build and maintain searches, reports, and role dashboards. Monitor the existing environment and test new releases to ensure our configurations remain operational. Provide end-user training, documentation, and support for NetSuite functionality and features. Research and evaluate new NetSuite features and technologies and provide recommendations for improvement. Work closely with the rest of the team to deliver high-quality solutions and services. Communicate effectively with internal and external stakeholders and manage expectations and feedback. Proactive in identifying and resolving issues. Skills At least 3 years of NetSuite administration experience, ideally with multiple new and complex deployments. Strong experience with workflows, custom attributes, forms and an awareness of SuiteScript. Be able to effectively use Sandbox environments for development and training. Excellent working knowledge of ERP and SRP processes. Great analytical, problem-solving, and troubleshooting skills. Strong written, verbal and presentation skills. Ability to document complex requirements simply. Experience with Financial processes. A collaborative worker. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Successful candidates must have the right to work in the UK.
22/07/2026
Full time
Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide. CACI Ltd is an international data and technology consultancy with £154m turnover and 1200 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference. We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. CACI Ltd is a leading provider of information systems and marketing solutions and we are seeking a NetSuite Consultant to join our internal NetSuite support team within the Technology Department. This is an opportunity to join a dynamic and people-focused team in a central London location to continue the implementation and migration to NetSuite across a diverse company with almost 1500 staff. CACI Ltd has invested in NetSuite as its cloud business platform of choice, covering key business processes from sales, project management and financials as a replacement for the various Legacy systems following multiple company acquisitions. In this role, you will help us implement, enhance, and migrate existing CRM, ERP, SRP, and CASE business processes to NetSuite and integrate new acquisitions. You will need to possess excellent communication and collaboration skills, deliver functional workshops, configure forms, roles, searches, and reports, design and develop workflows, and provide day-to-day support. You will have plenty of opportunities to apply and develop your knowledge and experience integrating business units with disparate requirements. Reporting to the Applications and Projects Manager in the Technology department and working alongside our team of NetSuite developers and administrators, you will work with the various business units and closely with Finance to define needs, deliver solutions, resolve issues, and deliver ongoing training and support to embed change. The ideal candidate should have at least 3 years of hands-on NetSuite experience, be an out-of-the-box thinker, have a proactive approach, and love a challenge. Responsibilities Discover, design, and implement NetSuite (CRM, SRP, ERP and CASE) for new acquisitions and existing business unit processes. Review and enhance existing NetSuite processes. Perform data analysis, cleansing, mapping, importing, and migration using native NetSuite and third party applications. Build and maintain searches, reports, and role dashboards. Monitor the existing environment and test new releases to ensure our configurations remain operational. Provide end-user training, documentation, and support for NetSuite functionality and features. Research and evaluate new NetSuite features and technologies and provide recommendations for improvement. Work closely with the rest of the team to deliver high-quality solutions and services. Communicate effectively with internal and external stakeholders and manage expectations and feedback. Proactive in identifying and resolving issues. Skills At least 3 years of NetSuite administration experience, ideally with multiple new and complex deployments. Strong experience with workflows, custom attributes, forms and an awareness of SuiteScript. Be able to effectively use Sandbox environments for development and training. Excellent working knowledge of ERP and SRP processes. Great analytical, problem-solving, and troubleshooting skills. Strong written, verbal and presentation skills. Ability to document complex requirements simply. Experience with Financial processes. A collaborative worker. We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Successful candidates must have the right to work in the UK.
Job Title: Lead Service Architect Location: Remote Perm or Contract Job purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design, you will leverage the ServiceNow platform to unite a complex corporate ecosystem-including Siebel, Oracle, and Microsoft business systems-into intuitive, modern digital workflows. You will own the design, build, and test validation phases for key service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. Key Responsibilities Experience-Driven Service Design (CX/EX) Design Human-Centric Workflows: Architect end-to-end service journeys that prioritize usability, speed, and self-service for both external clients (CX) and internal staff (EX). Formulate Experience Indicators: Shift traditional metrics from basic SLAs to Experience Level Agreements (XLAs) that accurately measure user satisfaction and operational friction. Unified Service Blueprints: Produce comprehensive Service Design Packages (SDPs) mapping out user touchpoints, backend data flows, and support tiers across legacy and modern platforms. Service Build & Ecosystem Integration Lead ServiceNow Architecture: Drive the strategic design and structural layout of the ServiceNow ecosystem (including ITOM, ITSM, Customer Service Management, and HR Service Delivery). Orchestrate System Integration: Design workflows that seamlessly bridge ServiceNow with core business applications, ensuring smooth data exchanges with Siebel CRM, Oracle ERP, and Microsoft systems (Dynamics 365, M365, Teams). 1, 2 Optimize Catalogues & Portals: Oversee the structural design of intuitive Service Catalogues and modern Employee Centers to maximize user self-adoption. Service Testing, Validation & Governance Define Human-Centric SAC: Enforce rigorous Service Acceptance Criteria (SAC) that assess both technical stability and user-journey viability across all connected platforms. Validate End-to-End Testing: Spearhead Operational Acceptance Testing (OAT) and User Acceptance Testing (UAT) to catch and resolve workflow friction across integrated systems before deployment. Govern Platform Quality: Establish governance frameworks ensuring that custom technical builds do not compromise the integrity, data syncs, or upgrade paths of the core business platforms. Required Skills & Experience Experience: 8+ years in IT Service Architecture, Enterprise Service Design, or IT Management, with a proven history of leading large-scale transformational initiatives. Strong ability to balance organisational, process and technical dimensions when developing solutions to maximise business outcomes. ServiceNow Expertise: Deep architectural knowledge of the ServiceNow platform, with a strong preference for certifications like ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS). In particular, exceptional understanding of Catalogue / CMDB driven automation playbooks. Ecosystem Knowledge: Strong understanding of enterprise application integration, specifically how to bridge workflows across Siebel CRM, Oracle databases/ERP, and Microsoft enterprise solutions. Experience Management: Practical experience designing and implementing Experience Level Agreements (XLAs) and human-centred design frameworks. AI Proficiency: Power user able to demonstrate successful business value extraction from integrating AI deeply into cognitive workflows, utilizing advanced tools, context layers, and system integrations. Certifications: ITIL 4 Strategic Leader or Managing Professional certification is highly preferred. Leadership & Influence: Masterful stakeholder management skills with a demonstrated ability to influence C-suite executives, engage calmly and constructively with vendor partners and collaborate across business product owners & enterprise architecture teams. Demonstrate a strong commitment to servant-leadership, managing work across multi-cultural and disperse teams. Language(s): High proficiency in English is essential, both written and oral communication skills. Capability in other European languages would be advantageous. Dimensions Understand the business trends and determine the changes to the business process as well lead the discussion with management for changing the operating policies or the process to meet the necessary business requirements. Collaborate with business leaders, product managers, and operations teams to identify and evaluate high impact process initiatives. Support and advise OpCo's, Annuity & Service, Line of Business, Busines Services and Management regarding implementation of new processes, standards and (IT) systems. Design, implement and improve the Product, Services data processes and governance of data standards. Delivers measurable business process improvements, while re-engineering key processes and capabilities and maps to future-state vision. Drives a culture of continuous improvement, learning and improvement and identifies performance trends, bottlenecks and true process costs. Owns and maintains important process documentation and data standards. Ensures this documentation is updated as processes and standards evolve. Communicates updates of processes to key stakeholders, users and provides training if needed. Develop Performance Metrics to measure the business process success and process improvements. And work cross-functionally to measure success consistently and accurately over time. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
22/07/2026
Contractor
Job Title: Lead Service Architect Location: Remote Perm or Contract Job purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design, you will leverage the ServiceNow platform to unite a complex corporate ecosystem-including Siebel, Oracle, and Microsoft business systems-into intuitive, modern digital workflows. You will own the design, build, and test validation phases for key service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. Key Responsibilities Experience-Driven Service Design (CX/EX) Design Human-Centric Workflows: Architect end-to-end service journeys that prioritize usability, speed, and self-service for both external clients (CX) and internal staff (EX). Formulate Experience Indicators: Shift traditional metrics from basic SLAs to Experience Level Agreements (XLAs) that accurately measure user satisfaction and operational friction. Unified Service Blueprints: Produce comprehensive Service Design Packages (SDPs) mapping out user touchpoints, backend data flows, and support tiers across legacy and modern platforms. Service Build & Ecosystem Integration Lead ServiceNow Architecture: Drive the strategic design and structural layout of the ServiceNow ecosystem (including ITOM, ITSM, Customer Service Management, and HR Service Delivery). Orchestrate System Integration: Design workflows that seamlessly bridge ServiceNow with core business applications, ensuring smooth data exchanges with Siebel CRM, Oracle ERP, and Microsoft systems (Dynamics 365, M365, Teams). 1, 2 Optimize Catalogues & Portals: Oversee the structural design of intuitive Service Catalogues and modern Employee Centers to maximize user self-adoption. Service Testing, Validation & Governance Define Human-Centric SAC: Enforce rigorous Service Acceptance Criteria (SAC) that assess both technical stability and user-journey viability across all connected platforms. Validate End-to-End Testing: Spearhead Operational Acceptance Testing (OAT) and User Acceptance Testing (UAT) to catch and resolve workflow friction across integrated systems before deployment. Govern Platform Quality: Establish governance frameworks ensuring that custom technical builds do not compromise the integrity, data syncs, or upgrade paths of the core business platforms. Required Skills & Experience Experience: 8+ years in IT Service Architecture, Enterprise Service Design, or IT Management, with a proven history of leading large-scale transformational initiatives. Strong ability to balance organisational, process and technical dimensions when developing solutions to maximise business outcomes. ServiceNow Expertise: Deep architectural knowledge of the ServiceNow platform, with a strong preference for certifications like ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS). In particular, exceptional understanding of Catalogue / CMDB driven automation playbooks. Ecosystem Knowledge: Strong understanding of enterprise application integration, specifically how to bridge workflows across Siebel CRM, Oracle databases/ERP, and Microsoft enterprise solutions. Experience Management: Practical experience designing and implementing Experience Level Agreements (XLAs) and human-centred design frameworks. AI Proficiency: Power user able to demonstrate successful business value extraction from integrating AI deeply into cognitive workflows, utilizing advanced tools, context layers, and system integrations. Certifications: ITIL 4 Strategic Leader or Managing Professional certification is highly preferred. Leadership & Influence: Masterful stakeholder management skills with a demonstrated ability to influence C-suite executives, engage calmly and constructively with vendor partners and collaborate across business product owners & enterprise architecture teams. Demonstrate a strong commitment to servant-leadership, managing work across multi-cultural and disperse teams. Language(s): High proficiency in English is essential, both written and oral communication skills. Capability in other European languages would be advantageous. Dimensions Understand the business trends and determine the changes to the business process as well lead the discussion with management for changing the operating policies or the process to meet the necessary business requirements. Collaborate with business leaders, product managers, and operations teams to identify and evaluate high impact process initiatives. Support and advise OpCo's, Annuity & Service, Line of Business, Busines Services and Management regarding implementation of new processes, standards and (IT) systems. Design, implement and improve the Product, Services data processes and governance of data standards. Delivers measurable business process improvements, while re-engineering key processes and capabilities and maps to future-state vision. Drives a culture of continuous improvement, learning and improvement and identifies performance trends, bottlenecks and true process costs. Owns and maintains important process documentation and data standards. Ensures this documentation is updated as processes and standards evolve. Communicates updates of processes to key stakeholders, users and provides training if needed. Develop Performance Metrics to measure the business process success and process improvements. And work cross-functionally to measure success consistently and accurately over time. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
YT Tech has partnered with a multi-award-winning, agile technology company based in Bath to find an energetic and dynamic Software Trainer. Our client builds innovative software solutions that genuinely make a difference, changing what is possible for both providers and end-users within their sector. Operating with a unique, forward-thinking, and self-managing team structure, they offer a phenomenal working environment where collaboration, transparency, and continuous improvement are part of the daily DNA. In this role, you will ensure the successful adoption and proficient use of their software platforms by delivering high-quality, engaging, and accessible training programmes to a diverse user base (ranging from administrators to highly specialized professionals). Key Responsibilities Curriculum Design & Delivery: Design, implement, and maintain a comprehensive training curriculum, delivering engaging sessions both online and in person. Content Creation: Create and refresh training content, utilizing learning management systems (LMS) and screen-recording/video tools to build a seamless learning experience. Subject Matter Expertise: Act as the internal and external expert on core software products. Assessment & Improvement: Develop competency assessments and establish post-training monitoring plans to drive continuous improvement via user feedback. Commercial Support: Partner with the sales and account management teams to deliver high-impact product demonstrations and workshops. Backlog Management: Independently manage your own workload and schedule effectively to align with team goals. About You We are looking for a self-starter who loves to collaborate and is passionate about using technology for good. To be successful in this role, you should possess: Training Experience: Proven track record as a corporate trainer, technical trainer, or clinical educator, ideally within a SaaS (Software as a Service) environment. Industry Awareness (Desirable): An understanding of healthcare industry workflows (e.g., referrals, patient pathways) and key data regulations (GDPR, consent, permissions) is highly desirable but not essential. Communication Skills: Exceptional public speaking, presentation, and facilitation skills, with a proven ability to simplify complex technical or specialized concepts. People-First Approach: High levels of patience, empathy, and adaptability to support users with vastly different levels of technical confidence. Flexibility: Comfort with regular business travel for onsite training and client go-live support. Requirements Must be fully eligible to live and work in the UK (sponsorship is not available). Willingness to complete a basic DBS check during onboarding If interested and you match the criteria, please apply with your most recent CV. JBRP1_UKTJ
22/07/2026
Full time
YT Tech has partnered with a multi-award-winning, agile technology company based in Bath to find an energetic and dynamic Software Trainer. Our client builds innovative software solutions that genuinely make a difference, changing what is possible for both providers and end-users within their sector. Operating with a unique, forward-thinking, and self-managing team structure, they offer a phenomenal working environment where collaboration, transparency, and continuous improvement are part of the daily DNA. In this role, you will ensure the successful adoption and proficient use of their software platforms by delivering high-quality, engaging, and accessible training programmes to a diverse user base (ranging from administrators to highly specialized professionals). Key Responsibilities Curriculum Design & Delivery: Design, implement, and maintain a comprehensive training curriculum, delivering engaging sessions both online and in person. Content Creation: Create and refresh training content, utilizing learning management systems (LMS) and screen-recording/video tools to build a seamless learning experience. Subject Matter Expertise: Act as the internal and external expert on core software products. Assessment & Improvement: Develop competency assessments and establish post-training monitoring plans to drive continuous improvement via user feedback. Commercial Support: Partner with the sales and account management teams to deliver high-impact product demonstrations and workshops. Backlog Management: Independently manage your own workload and schedule effectively to align with team goals. About You We are looking for a self-starter who loves to collaborate and is passionate about using technology for good. To be successful in this role, you should possess: Training Experience: Proven track record as a corporate trainer, technical trainer, or clinical educator, ideally within a SaaS (Software as a Service) environment. Industry Awareness (Desirable): An understanding of healthcare industry workflows (e.g., referrals, patient pathways) and key data regulations (GDPR, consent, permissions) is highly desirable but not essential. Communication Skills: Exceptional public speaking, presentation, and facilitation skills, with a proven ability to simplify complex technical or specialized concepts. People-First Approach: High levels of patience, empathy, and adaptability to support users with vastly different levels of technical confidence. Flexibility: Comfort with regular business travel for onsite training and client go-live support. Requirements Must be fully eligible to live and work in the UK (sponsorship is not available). Willingness to complete a basic DBS check during onboarding If interested and you match the criteria, please apply with your most recent CV. JBRP1_UKTJ
YT Tech has partnered with a multi-award-winning, agile technology company based in Bath to find an energetic and dynamic Software Trainer. Our client builds innovative software solutions that genuinely make a difference, changing what is possible for both providers and end-users within their sector. Operating with a unique, forward-thinking, and self-managing team structure, they offer a phenomenal working environment where collaboration, transparency, and continuous improvement are part of the daily DNA. In this role, you will ensure the successful adoption and proficient use of their software platforms by delivering high-quality, engaging, and accessible training programmes to a diverse user base (ranging from administrators to highly specialized professionals). Key Responsibilities Curriculum Design & Delivery: Design, implement, and maintain a comprehensive training curriculum, delivering engaging sessions both online and in person. Content Creation: Create and refresh training content, utilizing learning management systems (LMS) and screen-recording/video tools to build a seamless learning experience. Subject Matter Expertise: Act as the internal and external expert on core software products. Assessment & Improvement: Develop competency assessments and establish post-training monitoring plans to drive continuous improvement via user feedback. Commercial Support: Partner with the sales and account management teams to deliver high-impact product demonstrations and workshops. Backlog Management: Independently manage your own workload and schedule effectively to align with team goals. About You We are looking for a self-starter who loves to collaborate and is passionate about using technology for good. To be successful in this role, you should possess: Training Experience: Proven track record as a corporate trainer, technical trainer, or clinical educator, ideally within a SaaS (Software as a Service) environment. Industry Awareness (Desirable): An understanding of healthcare industry workflows (e.g., referrals, patient pathways) and key data regulations (GDPR, consent, permissions) is highly desirable but not essential. Communication Skills: Exceptional public speaking, presentation, and facilitation skills, with a proven ability to simplify complex technical or specialized concepts. People-First Approach: High levels of patience, empathy, and adaptability to support users with vastly different levels of technical confidence. Flexibility: Comfort with regular business travel for onsite training and client go-live support. Requirements Must be fully eligible to live and work in the UK (sponsorship is not available). Willingness to complete a basic DBS check during onboarding If interested and you match the criteria, please apply with your most recent CV. JBRP1_UKTJ
22/07/2026
Full time
YT Tech has partnered with a multi-award-winning, agile technology company based in Bath to find an energetic and dynamic Software Trainer. Our client builds innovative software solutions that genuinely make a difference, changing what is possible for both providers and end-users within their sector. Operating with a unique, forward-thinking, and self-managing team structure, they offer a phenomenal working environment where collaboration, transparency, and continuous improvement are part of the daily DNA. In this role, you will ensure the successful adoption and proficient use of their software platforms by delivering high-quality, engaging, and accessible training programmes to a diverse user base (ranging from administrators to highly specialized professionals). Key Responsibilities Curriculum Design & Delivery: Design, implement, and maintain a comprehensive training curriculum, delivering engaging sessions both online and in person. Content Creation: Create and refresh training content, utilizing learning management systems (LMS) and screen-recording/video tools to build a seamless learning experience. Subject Matter Expertise: Act as the internal and external expert on core software products. Assessment & Improvement: Develop competency assessments and establish post-training monitoring plans to drive continuous improvement via user feedback. Commercial Support: Partner with the sales and account management teams to deliver high-impact product demonstrations and workshops. Backlog Management: Independently manage your own workload and schedule effectively to align with team goals. About You We are looking for a self-starter who loves to collaborate and is passionate about using technology for good. To be successful in this role, you should possess: Training Experience: Proven track record as a corporate trainer, technical trainer, or clinical educator, ideally within a SaaS (Software as a Service) environment. Industry Awareness (Desirable): An understanding of healthcare industry workflows (e.g., referrals, patient pathways) and key data regulations (GDPR, consent, permissions) is highly desirable but not essential. Communication Skills: Exceptional public speaking, presentation, and facilitation skills, with a proven ability to simplify complex technical or specialized concepts. People-First Approach: High levels of patience, empathy, and adaptability to support users with vastly different levels of technical confidence. Flexibility: Comfort with regular business travel for onsite training and client go-live support. Requirements Must be fully eligible to live and work in the UK (sponsorship is not available). Willingness to complete a basic DBS check during onboarding If interested and you match the criteria, please apply with your most recent CV. JBRP1_UKTJ
Job Title: Senior ServiceNow IT Asset Management (HAM Pro) Consultant Location: Coventry, UK (Hybrid working) Day Rate: £400 - £450 (Inside IR35) Start Date: Immediate start Job Type: Contract position We are looking for an experienced Senior ServiceNow IT Asset Management (ITAM) Consultant with deep expertise in ServiceNow HAM Pro, SAM Pro and CMDB to lead the development and maturity of enterprise IT Asset Management capabilities. This role is ideal for someone who has successfully delivered ServiceNow ITAM implementations, improved CMDB maturity, established governance frameworks and driven measurable operational and financial improvements across complex enterprise environments. You will work closely with IT, Service Management, Infrastructure and Technology leadership to ensure software and hardware assets are effectively managed throughout their life cycle while maintaining accurate configuration data and supporting strategic decision-making. Job Responsibilities/Objectives Lead the design, implementation and continual improvement of ServiceNow IT Asset Management capabilities. Configure and optimise ServiceNow Hardware Asset Management Professional (HAM Pro) and Software Asset Management Professional (SAM Pro). Develop CMDB capabilities, ensuring alignment with CSDM and ITIL best practice. Establish and maintain ITAM and SACM governance frameworks, policies and operating procedures. Improve asset data quality through Discovery, integrations and ongoing data governance. Manage the full hardware asset life cycle including procurement, deployment, inventory management, refresh and disposal. Lead software licence management, compliance activities, vendor audits and optimisation initiatives. Produce reporting and dashboards to provide visibility of asset performance, compliance, risk and financial metrics. Collaborate with technical and business stakeholders to embed best practice across the organisation. Drive continual service improvement and identify opportunities for automation and process optimisation. Required Skills/Experience The ideal candidate will have the following: Extensive hands-on experience with ServiceNow IT Asset Management. Strong expertise in: Hardware Asset Management Professional (HAM Pro) Software Asset Management Professional (SAM Pro) CMDB Discovery ITOM CSDM Proven experience delivering enterprise ITAM and CMDB implementations. Strong understanding of IT Asset Management and Service Asset & Configuration Management (SACM) principles. Experience developing governance frameworks, operating models and ITAM processes. Demonstrable experience improving CMDB data quality and maturity. Experience managing software licensing, vendor compliance and audit activities. Knowledge of hardware life cycle management and enterprise asset management. Strong stakeholder management and communication skills. Experience working within large, complex enterprise environments. Desirable Skills/Experience Although not essential, the following skills are desired by the client: ServiceNow integrations with third-party discovery and asset management tools. Experience leading ITAM transformation or CMDB maturity programmes. Knowledge of Service Catalogue and Service Mapping. Experience supporting financial planning, budgeting and cost optimisation through effective asset management. Previous experience mentoring teams or leading ITAM functions. Certifications ServiceNow Certified System Administrator (CSA) ITIL Foundation (ITIL 4 preferred) ServiceNow ITAM, HAM Pro or SAM Pro certifications (highly desirable) Additional ServiceNow certifications would be advantageous. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
22/07/2026
Contractor
Job Title: Senior ServiceNow IT Asset Management (HAM Pro) Consultant Location: Coventry, UK (Hybrid working) Day Rate: £400 - £450 (Inside IR35) Start Date: Immediate start Job Type: Contract position We are looking for an experienced Senior ServiceNow IT Asset Management (ITAM) Consultant with deep expertise in ServiceNow HAM Pro, SAM Pro and CMDB to lead the development and maturity of enterprise IT Asset Management capabilities. This role is ideal for someone who has successfully delivered ServiceNow ITAM implementations, improved CMDB maturity, established governance frameworks and driven measurable operational and financial improvements across complex enterprise environments. You will work closely with IT, Service Management, Infrastructure and Technology leadership to ensure software and hardware assets are effectively managed throughout their life cycle while maintaining accurate configuration data and supporting strategic decision-making. Job Responsibilities/Objectives Lead the design, implementation and continual improvement of ServiceNow IT Asset Management capabilities. Configure and optimise ServiceNow Hardware Asset Management Professional (HAM Pro) and Software Asset Management Professional (SAM Pro). Develop CMDB capabilities, ensuring alignment with CSDM and ITIL best practice. Establish and maintain ITAM and SACM governance frameworks, policies and operating procedures. Improve asset data quality through Discovery, integrations and ongoing data governance. Manage the full hardware asset life cycle including procurement, deployment, inventory management, refresh and disposal. Lead software licence management, compliance activities, vendor audits and optimisation initiatives. Produce reporting and dashboards to provide visibility of asset performance, compliance, risk and financial metrics. Collaborate with technical and business stakeholders to embed best practice across the organisation. Drive continual service improvement and identify opportunities for automation and process optimisation. Required Skills/Experience The ideal candidate will have the following: Extensive hands-on experience with ServiceNow IT Asset Management. Strong expertise in: Hardware Asset Management Professional (HAM Pro) Software Asset Management Professional (SAM Pro) CMDB Discovery ITOM CSDM Proven experience delivering enterprise ITAM and CMDB implementations. Strong understanding of IT Asset Management and Service Asset & Configuration Management (SACM) principles. Experience developing governance frameworks, operating models and ITAM processes. Demonstrable experience improving CMDB data quality and maturity. Experience managing software licensing, vendor compliance and audit activities. Knowledge of hardware life cycle management and enterprise asset management. Strong stakeholder management and communication skills. Experience working within large, complex enterprise environments. Desirable Skills/Experience Although not essential, the following skills are desired by the client: ServiceNow integrations with third-party discovery and asset management tools. Experience leading ITAM transformation or CMDB maturity programmes. Knowledge of Service Catalogue and Service Mapping. Experience supporting financial planning, budgeting and cost optimisation through effective asset management. Previous experience mentoring teams or leading ITAM functions. Certifications ServiceNow Certified System Administrator (CSA) ITIL Foundation (ITIL 4 preferred) ServiceNow ITAM, HAM Pro or SAM Pro certifications (highly desirable) Additional ServiceNow certifications would be advantageous. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.
Hybrid Work Schedule Verifone is proudly an in office work culture. We allow a hybrid work schedule but regularly revisit our attendance policy. What's Exciting About the Role Verifone is seeking an experienced MySQL lead who will be responsible for ensuring database performance, high availability, and security of MySQL clusters and single instances. You will orchestrate upgrades, backups, HA/DR, and provisioning of database instances, collaborating closely with application architects, senior developers, and support engineers to design optimized database solutions. Key Responsibilities You will be responsible for ensuring that database management policies, processes, and procedures are established and followed, aligning with ITIL best practices and PCI standards. You will review system design changes, liaise with release management and support teams, and maintain stable performance and security. Design, install, deploy, and manage MySQL on physical, virtual, AWS EC2, RDS, or Aurora instances. Build high availability, active active clusters in large scale, multi datacenter environments with minimal RPO/RTO. Implement uniform backup strategies and business continuity plans using Percona XtraDB or custom automation scripts. Define comprehensive database monitoring, alerting, and documentation. Set up master master or master slave replication for high availability. Maintain performance through server optimizations. Guide engineering teams on best practices for server configuration and SQL tuning. Ensure security and compliance via OS and database version upgrades. Collaborate with stakeholders to create effective database solutions. Create and maintain ad hoc reports. Adhere to incident and change processes with thorough documentation and peer review. Support application release processes and automation. Mentor and develop other engineers on MySQL skills. Required Qualifications/Skills Minimum 8 years of experience managing MySQL. Experience with MySQL active/active cluster setups, upgrades, migrations, and scripting. Proficiency in Linux based MySQL administration. Experience with zero or minimal downtime upgrades in production. Designing and architecting MySQL environments using Galera Cluster or Percona XtraDB. Deployment of database monitoring using PMM, New Relic, Datadog, Nagios, Grafana, ELK, or AppD. Infrastructure as Code (IaC) experience with Terraform, Ansible, Puppet, or Chef. Proficiency with cloud infrastructure, especially AWS RDS. Automation and scripting in Python, Shell, Go, Java, or Rust. Experience with CI/CD pipelines such as Jenkins, GitHub Actions, or GitLab. Advanced database performance tuning, SQL optimization, hardware configuration, and capacity planning. Strong technical leadership, mentoring, and time management skills. Preferred Skills (Not Mandatory) PCI (Payment Card Industry Data Security) standards experience. ITIL environment experience. Deep experience with SQL, stored procedures, triggers, batch jobs, reporting, and analytics. Experience managing PostgreSQL, SQL Server, and/or Oracle. Experience with NoSQL and data engineering technologies such as Kafka, Redis, Snowflake, Databricks, Spark, Redshift, and ETL. Experience with data analytics and business intelligence. EEO Statement Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
22/07/2026
Full time
Hybrid Work Schedule Verifone is proudly an in office work culture. We allow a hybrid work schedule but regularly revisit our attendance policy. What's Exciting About the Role Verifone is seeking an experienced MySQL lead who will be responsible for ensuring database performance, high availability, and security of MySQL clusters and single instances. You will orchestrate upgrades, backups, HA/DR, and provisioning of database instances, collaborating closely with application architects, senior developers, and support engineers to design optimized database solutions. Key Responsibilities You will be responsible for ensuring that database management policies, processes, and procedures are established and followed, aligning with ITIL best practices and PCI standards. You will review system design changes, liaise with release management and support teams, and maintain stable performance and security. Design, install, deploy, and manage MySQL on physical, virtual, AWS EC2, RDS, or Aurora instances. Build high availability, active active clusters in large scale, multi datacenter environments with minimal RPO/RTO. Implement uniform backup strategies and business continuity plans using Percona XtraDB or custom automation scripts. Define comprehensive database monitoring, alerting, and documentation. Set up master master or master slave replication for high availability. Maintain performance through server optimizations. Guide engineering teams on best practices for server configuration and SQL tuning. Ensure security and compliance via OS and database version upgrades. Collaborate with stakeholders to create effective database solutions. Create and maintain ad hoc reports. Adhere to incident and change processes with thorough documentation and peer review. Support application release processes and automation. Mentor and develop other engineers on MySQL skills. Required Qualifications/Skills Minimum 8 years of experience managing MySQL. Experience with MySQL active/active cluster setups, upgrades, migrations, and scripting. Proficiency in Linux based MySQL administration. Experience with zero or minimal downtime upgrades in production. Designing and architecting MySQL environments using Galera Cluster or Percona XtraDB. Deployment of database monitoring using PMM, New Relic, Datadog, Nagios, Grafana, ELK, or AppD. Infrastructure as Code (IaC) experience with Terraform, Ansible, Puppet, or Chef. Proficiency with cloud infrastructure, especially AWS RDS. Automation and scripting in Python, Shell, Go, Java, or Rust. Experience with CI/CD pipelines such as Jenkins, GitHub Actions, or GitLab. Advanced database performance tuning, SQL optimization, hardware configuration, and capacity planning. Strong technical leadership, mentoring, and time management skills. Preferred Skills (Not Mandatory) PCI (Payment Card Industry Data Security) standards experience. ITIL environment experience. Deep experience with SQL, stored procedures, triggers, batch jobs, reporting, and analytics. Experience managing PostgreSQL, SQL Server, and/or Oracle. Experience with NoSQL and data engineering technologies such as Kafka, Redis, Snowflake, Databricks, Spark, Redshift, and ETL. Experience with data analytics and business intelligence. EEO Statement Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
We're looking for an experienced NetSuite Product Owner to take end-to-end ownership of our NetSuite platform. You will ensure the platform operates reliably day to day while continuing to evolve in line with the changing needs of the business. Leading our NetSuite support and change function, you will manage a team of administrators and analysts and act as the single point of accountability for the platform roadmap, including our ZoneBilling (ZAB) billing operations. This is a broad and influential role combining hands on platform ownership, people leadership, stakeholder management and strategic planning. You will work closely with Finance and the wider business to ensure NetSuite delivers a reliable service, supports critical business processes and provides measurable value. Own the NetSuite platform and roadmap Act as the Product Owner for NetSuite, defining and maintaining the platform roadmap and ensuring it aligns with business priorities. You will manage and prioritise the backlog of enhancements, fixes and projects based on business value, operational risk and stakeholder needs, communicating priorities clearly across the business. Lead support operations Take ownership of the NetSuite support function, ensuring incidents and service requests are effectively triaged and resolved within agreed service levels. You will establish and report against support KPIs, identify recurring issues and address root causes to continuously improve the quality and reliability of the service. Manage change and releases Oversee the full NetSuite change lifecycle, from gathering requirements and assessing impact through to build, testing, user acceptance testing and release. You will ensure changes are appropriately governed, documented and deployed safely, including managing NetSuite version upgrades and platform releases. Lead and develop the team Lead, coach and develop a team of NetSuite administrators and analysts. You will set clear objectives, manage performance and workload, support career development and build a high performing, collaborative and customer focused team. Own ZoneBilling operations Take ownership of the ZoneBilling configuration and billing operations within NetSuite, ensuring subscription, usage and recurring billing processes run accurately and on time. You will optimise billing workflows, support month end and revenue processes, and lead the resolution of complex billing and system issues. Partner with stakeholders Work closely with Finance, Billing, Revenue and other business functions to understand their requirements and translate business needs into clear user stories and functional specifications. You will confidently manage expectations, communicate progress and help stakeholders understand platform capabilities, priorities and constraints. Maintain governance, security and compliance Maintain effective controls across NetSuite roles, permissions, data and system processes. You will support audit requirements, SOX style controls and wider regulatory and compliance obligations, ensuring the platform remains secure and appropriately governed. Manage vendors and partners Manage relationships with NetSuite, Zone & Co and third party delivery partners and contractors. You will ensure external partners provide high quality delivery, clear accountability and value for money. You will have significant experience working with NetSuite across platform administration, support, change or product ownership, including responsibility for a live production environment within a complex organisation. You will also bring: In depth knowledge of the NetSuite platform, including SuiteFlow, SuiteAnalytics, saved searches, roles and permissions, and integration patterns. Hands on experience configuring and supporting ZoneBilling (Zab), with a strong understanding of subscription, usage and recurring billing processes. Experience leading and developing a technical or systems team. The ability to balance day to day support requirements with longer term change, improvement and project delivery. A product ownership mindset, including backlog management, prioritisation by business value and effective roadmap planning. Experience working within an agile or structured change environment, supported by strong governance and documentation. Strong analytical and problem solving skills, with the ability to identify and resolve complex system and business process issues. Excellent communication and stakeholder management skills, including the ability to explain technical concepts clearly to non technical audiences. The confidence to work with senior stakeholders, challenge constructively and build effective relationships across multiple business functions. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical history exclusions Financial benefits that have your back Performance based rewards tailored to your role, from company wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
22/07/2026
Full time
We're looking for an experienced NetSuite Product Owner to take end-to-end ownership of our NetSuite platform. You will ensure the platform operates reliably day to day while continuing to evolve in line with the changing needs of the business. Leading our NetSuite support and change function, you will manage a team of administrators and analysts and act as the single point of accountability for the platform roadmap, including our ZoneBilling (ZAB) billing operations. This is a broad and influential role combining hands on platform ownership, people leadership, stakeholder management and strategic planning. You will work closely with Finance and the wider business to ensure NetSuite delivers a reliable service, supports critical business processes and provides measurable value. Own the NetSuite platform and roadmap Act as the Product Owner for NetSuite, defining and maintaining the platform roadmap and ensuring it aligns with business priorities. You will manage and prioritise the backlog of enhancements, fixes and projects based on business value, operational risk and stakeholder needs, communicating priorities clearly across the business. Lead support operations Take ownership of the NetSuite support function, ensuring incidents and service requests are effectively triaged and resolved within agreed service levels. You will establish and report against support KPIs, identify recurring issues and address root causes to continuously improve the quality and reliability of the service. Manage change and releases Oversee the full NetSuite change lifecycle, from gathering requirements and assessing impact through to build, testing, user acceptance testing and release. You will ensure changes are appropriately governed, documented and deployed safely, including managing NetSuite version upgrades and platform releases. Lead and develop the team Lead, coach and develop a team of NetSuite administrators and analysts. You will set clear objectives, manage performance and workload, support career development and build a high performing, collaborative and customer focused team. Own ZoneBilling operations Take ownership of the ZoneBilling configuration and billing operations within NetSuite, ensuring subscription, usage and recurring billing processes run accurately and on time. You will optimise billing workflows, support month end and revenue processes, and lead the resolution of complex billing and system issues. Partner with stakeholders Work closely with Finance, Billing, Revenue and other business functions to understand their requirements and translate business needs into clear user stories and functional specifications. You will confidently manage expectations, communicate progress and help stakeholders understand platform capabilities, priorities and constraints. Maintain governance, security and compliance Maintain effective controls across NetSuite roles, permissions, data and system processes. You will support audit requirements, SOX style controls and wider regulatory and compliance obligations, ensuring the platform remains secure and appropriately governed. Manage vendors and partners Manage relationships with NetSuite, Zone & Co and third party delivery partners and contractors. You will ensure external partners provide high quality delivery, clear accountability and value for money. You will have significant experience working with NetSuite across platform administration, support, change or product ownership, including responsibility for a live production environment within a complex organisation. You will also bring: In depth knowledge of the NetSuite platform, including SuiteFlow, SuiteAnalytics, saved searches, roles and permissions, and integration patterns. Hands on experience configuring and supporting ZoneBilling (Zab), with a strong understanding of subscription, usage and recurring billing processes. Experience leading and developing a technical or systems team. The ability to balance day to day support requirements with longer term change, improvement and project delivery. A product ownership mindset, including backlog management, prioritisation by business value and effective roadmap planning. Experience working within an agile or structured change environment, supported by strong governance and documentation. Strong analytical and problem solving skills, with the ability to identify and resolve complex system and business process issues. Excellent communication and stakeholder management skills, including the ability to explain technical concepts clearly to non technical audiences. The confidence to work with senior stakeholders, challenge constructively and build effective relationships across multiple business functions. Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical history exclusions Financial benefits that have your back Performance based rewards tailored to your role, from company wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
Overview Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Technology department in our London office as an Assistant Director: Technology Services (EMEA & Asia). Position Summary: The Assistant Director: Technology Services will work closely with the business and legal practices in EMEA and Asia to establish effective and lasting partnerships. This position requires a thorough understanding of stakeholder requirements, the ability to communicate the value of IT services, and the responsibility to align IT initiatives with the Firm's strategic goals. The role supports oversight of daily IT operations, focusing on maximizing availability, performance, and user satisfaction in coordination with the Director: Global Technology Services. The Assistant Director will cultivate robust relationships with local office leadership, promote a client-focused approach, and ensure that US operations contribute to and benefit from the Firm's global standards and initiatives. The Assistant Director: Technology Services will support the Director: Global Technology Services in delivering exceptional IT services, driving consistency, efficiencies, operational excellence, and continual service improvement across the Firm. This position is a key proactive point of contact for lawyers and business services staff with regard to current and future technology opportunities, including the responsible adoption of Gen AI capabilities that enhance productivity, improve service delivery, and support the Firm's broader technology strategy. This position is also a primary point of contact for office Directors of Administration within the region to address IT questions and concerns. Perform other additional duties as assigned. Hours: Standard hours are 9:30am to 5:30pm with flexibility in accordance with the needs of the business. Our current working from home policy allows for two days working from home, subject to business need. This policy is subject to change and does not form part of contractual terms. Responsibilities Responsibilities: Collaborate with the Director: Global Technology Services to define services and agree on meaningful service levels with the business, including service level expectations, key performance indicators, and customer experience measures. Support managers by providing leadership and guidance in alignment with the Global Director's strategic direction for planning, designing, developing, and implementing technology projects. Engage with stakeholders to capture and reflect the Voice of the Client in IT service delivery, including feedback mechanisms such as workshops, pilots, and surveys. Coordinate and support the execution of IT projects, process improvements, and change initiatives aligned with global IT strategy. Oversee day-to-day IT support operations to uphold service standards, performance, security, and user satisfaction in alignment with the Global Director's strategic objectives. Build and maintain strong relationships with office leadership, practice groups, and business units in EMEA and Asia to ensure IT services meet evolving business needs. Support and promote adoption of firm-approved technologies, including AI-enabled tools and automation capabilities, to improve service efficiency and user productivity. Supervise and develop IT support teams, fostering a culture of collaboration, accountability, innovation, and continuous improvement. Support the Global Director in promoting cost-effective operation and maintenance of information systems, business processes, and project delivery. Support the effective operation of the service support desk following global standards by monitoring issue resolution, trend data, and adherence to SLAs and KPIs. Monitor and report on service performance metrics, user satisfaction, adoption trends, and budget utilization; identify issues and recommend process improvements. Assist in asset and configuration management for offices in EMEA and Asia, ensuring alignment with global standards. Support the implementation, adoption, and optimisation of ServiceNow as a key platform for IT service management. Participate in major incident coordination and ensure post-incident reviews are completed, and improvement actions are tracked. Participate in vendor management and contract negotiations for EMEA and Asia IT services, monitoring vendor performance against service expectations and business outcomes. Ensure compliance with Firm policies, security standards, governance requirements, and specific regulatory obligations. Prepare dashboards aligned with global standards, executive-ready updates, and regular reporting on service levels, KPIs, operational health, and improvement opportunities for the Director: Global Technology Services. Travel to offices as needed to meet with lawyers, administrators, business leadership, and local IT teams to better understand service needs, adoption opportunities, and operational challenges. Collaborate with peers and global counterparts to enhance IT services, improve utilisation, eliminate non-value added activities, and standardise service delivery where appropriate. Perform other duties as assigned or required to meet Firm goals and objectives. The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment. Qualifications, Experience and Personal Attributes Bachelor's degree in Information Technology, Business Management or related field preferred; equivalent combination of education and relevant experience considered. Experience, skills and personal attributes: Professional Experience: Demonstrated progressive IT experience, with a strong track record in leadership or senior roles. Experience in a legal or other professional services environment strongly preferred. Strong experience in IT operations, service delivery, stakeholder engagement, and business alignment. Proven ability to establish and maintain strong long-term relationships and to interact professionally with a diverse set of executives, managers, lawyers, business staff, and subject matter experts. Experience developing or improving policies, procedures, documentation, and service frameworks that support an effective IT function. Proven change management skills and experience leading operational or organisational improvements. Ability to work on own initiative and without close supervision in a fast paced environment. Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance. Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management. Understanding of AI-enabled workplace technologies and automation opportunities that can improve service efficiency and user productivity. Ability to articulate complex technologies to non technical audiences and help technical teams better understand business requirements. Strong analytical and critical thinking skills, including the ability to interpret service data and recommend practical improvements. The confidence to contribute as part of a senior management team. Performance Traits: Strong written and verbal communication skills; able to communicate effectively and professionally with all levels of the Firm and outside vendors. Ability to work in a diverse team environment and effectively support the demanding needs of the Firm. Ability to work under pressure and meet deadlines while managing shifting priorities. Self starter with a high level of initiative and independent judgement. Strong customer service skills, able to anticipate needs and deliver practical, business aligned solutions. Strong attention to detail, organisational skills, and the ability to oversee multiple projects. Analytical and data driven mindset with the ability to use metrics, trends, and feedback to drive service improvement. Strong appreciation of value achieved through astute financial management, including budget planning, operational expense awareness, and cost effective decision making. High level of discretion in preserving the confidentiality of sensitive information. Proactive and creative in identifying and solving problems and issues. . click apply for full job details
22/07/2026
Full time
Overview Mayer Brown is an international law firm positioned to represent the world's major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do. We are a collegial and collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Technology department in our London office as an Assistant Director: Technology Services (EMEA & Asia). Position Summary: The Assistant Director: Technology Services will work closely with the business and legal practices in EMEA and Asia to establish effective and lasting partnerships. This position requires a thorough understanding of stakeholder requirements, the ability to communicate the value of IT services, and the responsibility to align IT initiatives with the Firm's strategic goals. The role supports oversight of daily IT operations, focusing on maximizing availability, performance, and user satisfaction in coordination with the Director: Global Technology Services. The Assistant Director will cultivate robust relationships with local office leadership, promote a client-focused approach, and ensure that US operations contribute to and benefit from the Firm's global standards and initiatives. The Assistant Director: Technology Services will support the Director: Global Technology Services in delivering exceptional IT services, driving consistency, efficiencies, operational excellence, and continual service improvement across the Firm. This position is a key proactive point of contact for lawyers and business services staff with regard to current and future technology opportunities, including the responsible adoption of Gen AI capabilities that enhance productivity, improve service delivery, and support the Firm's broader technology strategy. This position is also a primary point of contact for office Directors of Administration within the region to address IT questions and concerns. Perform other additional duties as assigned. Hours: Standard hours are 9:30am to 5:30pm with flexibility in accordance with the needs of the business. Our current working from home policy allows for two days working from home, subject to business need. This policy is subject to change and does not form part of contractual terms. Responsibilities Responsibilities: Collaborate with the Director: Global Technology Services to define services and agree on meaningful service levels with the business, including service level expectations, key performance indicators, and customer experience measures. Support managers by providing leadership and guidance in alignment with the Global Director's strategic direction for planning, designing, developing, and implementing technology projects. Engage with stakeholders to capture and reflect the Voice of the Client in IT service delivery, including feedback mechanisms such as workshops, pilots, and surveys. Coordinate and support the execution of IT projects, process improvements, and change initiatives aligned with global IT strategy. Oversee day-to-day IT support operations to uphold service standards, performance, security, and user satisfaction in alignment with the Global Director's strategic objectives. Build and maintain strong relationships with office leadership, practice groups, and business units in EMEA and Asia to ensure IT services meet evolving business needs. Support and promote adoption of firm-approved technologies, including AI-enabled tools and automation capabilities, to improve service efficiency and user productivity. Supervise and develop IT support teams, fostering a culture of collaboration, accountability, innovation, and continuous improvement. Support the Global Director in promoting cost-effective operation and maintenance of information systems, business processes, and project delivery. Support the effective operation of the service support desk following global standards by monitoring issue resolution, trend data, and adherence to SLAs and KPIs. Monitor and report on service performance metrics, user satisfaction, adoption trends, and budget utilization; identify issues and recommend process improvements. Assist in asset and configuration management for offices in EMEA and Asia, ensuring alignment with global standards. Support the implementation, adoption, and optimisation of ServiceNow as a key platform for IT service management. Participate in major incident coordination and ensure post-incident reviews are completed, and improvement actions are tracked. Participate in vendor management and contract negotiations for EMEA and Asia IT services, monitoring vendor performance against service expectations and business outcomes. Ensure compliance with Firm policies, security standards, governance requirements, and specific regulatory obligations. Prepare dashboards aligned with global standards, executive-ready updates, and regular reporting on service levels, KPIs, operational health, and improvement opportunities for the Director: Global Technology Services. Travel to offices as needed to meet with lawyers, administrators, business leadership, and local IT teams to better understand service needs, adoption opportunities, and operational challenges. Collaborate with peers and global counterparts to enhance IT services, improve utilisation, eliminate non-value added activities, and standardise service delivery where appropriate. Perform other duties as assigned or required to meet Firm goals and objectives. The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment. Qualifications, Experience and Personal Attributes Bachelor's degree in Information Technology, Business Management or related field preferred; equivalent combination of education and relevant experience considered. Experience, skills and personal attributes: Professional Experience: Demonstrated progressive IT experience, with a strong track record in leadership or senior roles. Experience in a legal or other professional services environment strongly preferred. Strong experience in IT operations, service delivery, stakeholder engagement, and business alignment. Proven ability to establish and maintain strong long-term relationships and to interact professionally with a diverse set of executives, managers, lawyers, business staff, and subject matter experts. Experience developing or improving policies, procedures, documentation, and service frameworks that support an effective IT function. Proven change management skills and experience leading operational or organisational improvements. Ability to work on own initiative and without close supervision in a fast paced environment. Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance. Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management. Understanding of AI-enabled workplace technologies and automation opportunities that can improve service efficiency and user productivity. Ability to articulate complex technologies to non technical audiences and help technical teams better understand business requirements. Strong analytical and critical thinking skills, including the ability to interpret service data and recommend practical improvements. The confidence to contribute as part of a senior management team. Performance Traits: Strong written and verbal communication skills; able to communicate effectively and professionally with all levels of the Firm and outside vendors. Ability to work in a diverse team environment and effectively support the demanding needs of the Firm. Ability to work under pressure and meet deadlines while managing shifting priorities. Self starter with a high level of initiative and independent judgement. Strong customer service skills, able to anticipate needs and deliver practical, business aligned solutions. Strong attention to detail, organisational skills, and the ability to oversee multiple projects. Analytical and data driven mindset with the ability to use metrics, trends, and feedback to drive service improvement. Strong appreciation of value achieved through astute financial management, including budget planning, operational expense awareness, and cost effective decision making. High level of discretion in preserving the confidentiality of sensitive information. Proactive and creative in identifying and solving problems and issues. . click apply for full job details
Job Title: Lead Service Architect Location: Remote Perm or Contract Job purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design, you will leverage the ServiceNow platform to unite a complex corporate ecosystem-including Siebel, Oracle, and Microsoft business systems-into intuitive, modern digital workflows. You will own the design, build, and test validation phases for key service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. Key Responsibilities Experience-Driven Service Design (CX/EX) Design Human-Centric Workflows: Architect end-to-end service journeys that prioritize usability, speed, and self-service for both external clients (CX) and internal staff (EX). Formulate Experience Indicators: Shift traditional metrics from basic SLAs to Experience Level Agreements (XLAs) that accurately measure user satisfaction and operational friction. Unified Service Blueprints: Produce comprehensive Service Design Packages (SDPs) mapping out user touchpoints, Back End data flows, and support tiers across Legacy and modern platforms. Service Build & Ecosystem Integration Lead ServiceNow Architecture: Drive the strategic design and structural layout of the ServiceNow ecosystem (including ITOM, ITSM, Customer Service Management, and HR Service Delivery). Orchestrate System Integration: Design workflows that seamlessly bridge ServiceNow with core business applications, ensuring smooth data exchanges with Siebel CRM, Oracle ERP, and Microsoft systems (Dynamics 365, M365, Teams). [1, 2] Optimize Catalogues & Portals: Oversee the structural design of intuitive Service Catalogues and modern Employee Centers to maximize user self-adoption. Service Testing, Validation & Governance Define Human-Centric SAC: Enforce rigorous Service Acceptance Criteria (SAC) that assess both technical stability and user-journey viability across all connected platforms. Validate End-to-End Testing: Spearhead Operational Acceptance Testing (OAT) and User Acceptance Testing (UAT) to catch and resolve workflow friction across integrated systems before deployment. Govern Platform Quality: Establish governance frameworks ensuring that custom technical builds do not compromise the integrity, data syncs, or upgrade paths of the core business platforms. Required Skills & Experience Experience: 8+ years in IT Service Architecture, Enterprise Service Design, or IT Management, with a proven history of leading large-scale transformational initiatives. Strong ability to balance organisational, process and technical dimensions when developing solutions to maximise business outcomes. ServiceNow Expertise: Deep architectural knowledge of the ServiceNow platform, with a strong preference for certifications like ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS). In particular, exceptional understanding of Catalogue/CMDB driven automation playbooks. Ecosystem Knowledge: Strong understanding of enterprise application integration, specifically how to bridge workflows across Siebel CRM, Oracle databases/ERP, and Microsoft enterprise solutions. Experience Management: Practical experience designing and implementing Experience Level Agreements (XLAs) and human-centred design frameworks. AI Proficiency: Power user able to demonstrate successful business value extraction from integrating AI deeply into cognitive workflows, utilizing advanced tools, context layers, and system integrations. Certifications: ITIL 4 Strategic Leader or Managing Professional certification is highly preferred. Leadership & Influence: Masterful stakeholder management skills with a demonstrated ability to influence C-suite executives, engage calmly and constructively with vendor partners and collaborate across business product owners & enterprise architecture teams. Demonstrate a strong commitment to servant-leadership, managing work across multi-cultural and disperse teams. Language(s): High proficiency in English is essential, both written and oral communication skills. Capability in other European languages would be advantageous. Dimensions Understand the business trends and determine the changes to the business process as well lead the discussion with management for changing the operating policies or the process to meet the necessary business requirements. Collaborate with business leaders, product managers, and operations teams to identify and evaluate high impact process initiatives. Support and advise OpCo's, Annuity & Service, Line of Business, Busines Services and Management regarding implementation of new processes, standards and (IT) systems. Design, implement and improve the Product, Services data processes and governance of data standards. Delivers measurable business process improvements, while re-engineering key processes and capabilities and maps to future-state vision. Drives a culture of continuous improvement, learning and improvement and identifies performance trends, bottlenecks and true process costs. Owns and maintains important process documentation and data standards. Ensures this documentation is updated as processes and standards evolve. Communicates updates of processes to key stakeholders, users and provides training if needed. Develop Performance Metrics to measure the business process success and process improvements. And work cross-functionally to measure success consistently and accurately over time. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
22/07/2026
Job Title: Lead Service Architect Location: Remote Perm or Contract Job purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design, you will leverage the ServiceNow platform to unite a complex corporate ecosystem-including Siebel, Oracle, and Microsoft business systems-into intuitive, modern digital workflows. You will own the design, build, and test validation phases for key service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. Key Responsibilities Experience-Driven Service Design (CX/EX) Design Human-Centric Workflows: Architect end-to-end service journeys that prioritize usability, speed, and self-service for both external clients (CX) and internal staff (EX). Formulate Experience Indicators: Shift traditional metrics from basic SLAs to Experience Level Agreements (XLAs) that accurately measure user satisfaction and operational friction. Unified Service Blueprints: Produce comprehensive Service Design Packages (SDPs) mapping out user touchpoints, Back End data flows, and support tiers across Legacy and modern platforms. Service Build & Ecosystem Integration Lead ServiceNow Architecture: Drive the strategic design and structural layout of the ServiceNow ecosystem (including ITOM, ITSM, Customer Service Management, and HR Service Delivery). Orchestrate System Integration: Design workflows that seamlessly bridge ServiceNow with core business applications, ensuring smooth data exchanges with Siebel CRM, Oracle ERP, and Microsoft systems (Dynamics 365, M365, Teams). [1, 2] Optimize Catalogues & Portals: Oversee the structural design of intuitive Service Catalogues and modern Employee Centers to maximize user self-adoption. Service Testing, Validation & Governance Define Human-Centric SAC: Enforce rigorous Service Acceptance Criteria (SAC) that assess both technical stability and user-journey viability across all connected platforms. Validate End-to-End Testing: Spearhead Operational Acceptance Testing (OAT) and User Acceptance Testing (UAT) to catch and resolve workflow friction across integrated systems before deployment. Govern Platform Quality: Establish governance frameworks ensuring that custom technical builds do not compromise the integrity, data syncs, or upgrade paths of the core business platforms. Required Skills & Experience Experience: 8+ years in IT Service Architecture, Enterprise Service Design, or IT Management, with a proven history of leading large-scale transformational initiatives. Strong ability to balance organisational, process and technical dimensions when developing solutions to maximise business outcomes. ServiceNow Expertise: Deep architectural knowledge of the ServiceNow platform, with a strong preference for certifications like ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS). In particular, exceptional understanding of Catalogue/CMDB driven automation playbooks. Ecosystem Knowledge: Strong understanding of enterprise application integration, specifically how to bridge workflows across Siebel CRM, Oracle databases/ERP, and Microsoft enterprise solutions. Experience Management: Practical experience designing and implementing Experience Level Agreements (XLAs) and human-centred design frameworks. AI Proficiency: Power user able to demonstrate successful business value extraction from integrating AI deeply into cognitive workflows, utilizing advanced tools, context layers, and system integrations. Certifications: ITIL 4 Strategic Leader or Managing Professional certification is highly preferred. Leadership & Influence: Masterful stakeholder management skills with a demonstrated ability to influence C-suite executives, engage calmly and constructively with vendor partners and collaborate across business product owners & enterprise architecture teams. Demonstrate a strong commitment to servant-leadership, managing work across multi-cultural and disperse teams. Language(s): High proficiency in English is essential, both written and oral communication skills. Capability in other European languages would be advantageous. Dimensions Understand the business trends and determine the changes to the business process as well lead the discussion with management for changing the operating policies or the process to meet the necessary business requirements. Collaborate with business leaders, product managers, and operations teams to identify and evaluate high impact process initiatives. Support and advise OpCo's, Annuity & Service, Line of Business, Busines Services and Management regarding implementation of new processes, standards and (IT) systems. Design, implement and improve the Product, Services data processes and governance of data standards. Delivers measurable business process improvements, while re-engineering key processes and capabilities and maps to future-state vision. Drives a culture of continuous improvement, learning and improvement and identifies performance trends, bottlenecks and true process costs. Owns and maintains important process documentation and data standards. Ensures this documentation is updated as processes and standards evolve. Communicates updates of processes to key stakeholders, users and provides training if needed. Develop Performance Metrics to measure the business process success and process improvements. And work cross-functionally to measure success consistently and accurately over time. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
